Who Uses This Software?

Specifically designed for the property industry, but ultimately targeting the mass-market.


Average Ratings

99 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $13.99/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • EYESPY360
  • www.eyespy360.com
  • Founded 2016
  • United Kingdom

About EYESPY360

EyeSpy360 is a revolutionary 360 virtual reality platform. Our patent-pending, donut-shaped panoramas and easy-to-use editor make it easy for even self-admitted technophobes to create virtual tours. EyeSpy360 is simple and affordable. We offer a free plan, and our newest product, EyeSpyLIVE allows our clients and their customers to effortlessly join one another in a live video chat based virtual tour, where both parties can see and talk to each other.


EYESPY360 Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Conversion Tracking
  • Drag & Drop
  • Floor Plans & Maps
  • Flyer Templates
  • For Real Estate
  • Lead Capture
  • Panoramas
  • Social Sharing
  • Virtual Reality
  • Voice-Over / Audio

EYESPY360 Reviews Recently Reviewed!


Good tool but frustrated that the packages keep changing

Sep 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ease of use and simplicity.

Cons: Sometimes the software crashes if I try to upload more than 5 images at once and quite often the hotspots cant be moved into place without going out of the tour and back in again.

Overall: I have used EyeSpy360 for some time now and have encountered some minor problems along the way. The customer service is excellent and Support service and the team have always helped me find a solution to my problem.

As a freelance property photographer the service I offer contains a mix of paid tours (unlimited images) and free tours (upto 5 images) which I call 'mini' tours. It is the fact that I can offer a combination of both that I eventually got my estate agent to agree to subscribing to EyeSpy360. Unfortunately the free tours have reduced from 10 tours per account to 3 tours per account which makes it difficult for me to manage. I asked if it was possible to have an account which gives me a greater amount of free tours which I would gladly pay for but was told that EyeSpy360 doesn't provide a custom option. This is disappointing.

Vendor Response

by EYESPY360 on September 05, 2018

Hi Richard,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

If you are after a package for 10 tours, then EyeSpyAdvanced gives you just that! For only £9.99 a month, this package enables you to create 10 tours, along with the opportunity to make use of more of EyeSpy360's features, that are not included in free!

Please do get in touch if you are still experiencing the difficulties with the software that you describe above! Our technical team can quickly resolve this with more details on the issue.

Don't hesitate to get in touch if you have any other queries whatsoever.

Kind regards,

The EyeSpy360 Team

Overall, using EyeSpy360 has been a pleasant experience, with room for improvement.

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is very effective at visualizing the 360 images in a way that the user can easily identify and link the images together. Loading the 360 views is very fast and reliable, allowing for quick touchups to the mapping.

Cons: A great deal of frustration stems from the tour dashboard. It takes the webpage a considerable amount of time to load the Tours tab.

When creating an individual tour, the menu items will shift depending on the length of the tour's name and the name lengths of the individual images. For me, this often resulted in clicking the wrong menu buttons, because the menu items would shift unexpectedly as I was clicking on the intended item.

On a related note, it would be very welcome to have an "undo/unarrange" button, for when the Arrange tool is clicked by accident.

As a suggested feature, it would be pleasant to have a "Previous Image" button when traversing each 360 photo in 360 View. This feature would be different from the "< section from manual editing. This means that if a required entry was automatically filled in incorrectly, you need to log out from LinkedIn and restart your review to input the information fields correctly.

Vendor Response

by EYESPY360 on May 08, 2018

Hi Joseph,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

Kind regards,

The EyeSpy360 Team

Great Value, Increasing features

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of it. I've looked at other software options like matterport that are closed programs and I think the ease of use is what helps buyers walkthrough a house quickly. Matterport fails in the simplicity category. Its frustrating after a few minutes to get where you want to go without having to back out and pull up individual rooms. I also like some of the new features that Eyespy has. Video, Google maps, Info tags. I feel like you are growing and not settling for just the simple platform. Even with these features added, its real easy to navigate.

Cons: * Sometimes it takes too long to load on some phones.

* I wish there were more buttons to choose from for each new entry when you are in 360 view. The button I use is ok, but I wish there were more to choose from.

* I don't like the zooming into the next picture feature. It causes the image to go blurry and it feels too jarring for the client looking at the video. I think this feature should be taken out and it just simply go to the next image.

Overall: Since I've started, I've definately noticed an increase in quality. I like how I can use any camera I wish and that most of the time, the pictures are pretty crisp and no real quality is lost between upload and final product. Thats great. Sometimes it does seem to flatten objects in the picture, which I don't like, but I know that will be worked on over time. I do like the features that have recently been added. Good ideas! I'm using them as much as possible. I can do a video, upload it to my youtube account and have it play right there in any scene. Nice. I don't know if there is an option of having the video play automatically when the info tag is touched. That would be nice. Overall, I think this is a great service. I'm using it to give myself a distinct persona in my local market. I want to be known for doing these. I think right now I'm the only agent actually doing this for all my listings.

Vendor Response

by EYESPY360 on July 18, 2018

Hi Andrew,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It sounds like you are really ahead of the game and getting great results!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

First class offering of tech & service

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the perfect type of tech- easy to use, easy to understand, great benefits to company & user alike and all for a ridiculous price. What's not to like?!

Cons: The camera's currently used do create a rather 'flat' image and can sometimes make the spaces feel smaller however this is also our choice not to use a more premium camera at this time. As user engagement increases this will be the main area to improve to create a richer, more 'life-like' viewing experience.

Overall: Cutting edge service, delighted consumers, market-leading marketing and a reduction in pointless viewings

Vendor Response

by EYESPY360 on January 18, 2018

Hi Kristjan,

Thank you for leaving us a review!

Please do get in touch with any queries. We look forward to hearing from you.

Kind regards,

The EyeSpy360 Team

Easy to use, simple and stable.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Batch picture upload. Ricoh Theta based. Works fast. Just what I need as a Real Estate Photographer.

Cons: Icons are not easy to understand for users. Updating a listing and (re)creating a link confuses me. Setting up multiple accounts also confuses me. Maybe more instruction movies (easily categorized) will help. A little too much Eyespy branding. I use the free version. Monthly plans expensive and also confuses me. But they are free in the free plan? Confusing... So what am I paying for? I want a low monthly fee and pay per tour: (with own logo and nadir). I'm also missing a system where I can put in multiple logo's because I work for multiple realtors. I also think that I'm not using all the functionalities because I don't know how they work. Manuals and instruction movies not always 100% clear to me. Eg: VR goggles. How does that work with clients? What can they do?

Overall: Virtual tours made easy. Good enough for MLS listings.

Vendor Response

by EYESPY360 on January 12, 2018

Hi there,

Thank you for the review!

Some interesting points there. We would love to discuss your ideas, so please do get in touch.

Kind regards,

The EyeSpy360 Team

Very straight forward to use, the equipment is easy to carry around and set up quickly!

Jan 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to set up and move around from place to place! Ideal for a property photographer as the equipment is lightweight! The post-production side of things is also relatively quick to process and the option to add your brand logo makes the tours very personal!

Cons: Sometimes it's difficult to see the quality of image you're shooting from a phone. The quality is the only factor that has caused an issue for us as when shooting in a property, it's difficult to get everything correctly exposed in that one setting, especially if a room has a lot of windows!

Vendor Response

by EYESPY360 on January 17, 2018

Hi Jenny,

Thanks very much for leaving us a review!

Please do get in touch if you have any other queries.

In the meantime, perhaps this will help with optimising your images: https://www.eyespy360.com/en/faq/How_do_I_use_the_Ricoh_Theta_S_camera.html

Kind regards,

The EyeSpy360 Team

Pays for itself

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent software for virtual tours. We have been using it for about 7 months now, and it has already paid for itself multiple times. It's easy to use, once you have stitched 360 photos, just drag and drop them into eyespy, and then you just easily connect the layout. You can even set views for each time you "move" to next area.

The ability to have a 24/7 "open house" for our homes has enabled people who are too far, or otherwise just couldn't attend our open houses, able to do so with a detailed tour on their own terms.

Cons: Honestly, none that I can think of. I suppose the only thing I'd want added is the ability to choose a logo watermark upon publishing ,rather than being a global setting. I imagine this wouldn't be a problem for most, but being as we are a construction and realty company, we aren't able to use our logo on real estate listings, but we do use logo on our personal website with homes we've built.

Vendor Response

by EYESPY360 on July 24, 2018

Hi Timothy,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Also, we do hope to build a "change per tour" logo feature in the not-too-distant future, so please keep your eyes peeled!

And please don't hesitate to get in touch if you have any queries whatsoever, or wish to discuss features you would like to see introduced in the near future.

Kind regards,

The EyeSpy360 Team

Better than a lot of 360 tour options.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that the free version allowed building a full tour and that the view at each pano made sense relative to the direction the view is coming from. Some tour software defaults to the same view direction no matter where you're coming from. That works great when you want to show off a feature in a room, but doesn't work well in a hallway in the hotel tour I did. So I liked that about EyeSpy.

Cons: I stayed with the free option. The main draw backs of the free option is having the EyeSpy logo all over, which I took as a worthy trade off. I would have liked to change the icon for the hotspots away from the target. If the new lower entry level has that these features, it may be worth upgrading.

Overall: Simple and functional like I was looking for. Google Street View and Pano2VR are the other alternatives that we like. Pano2VR is a bigger investment, so waiting for enough work to justify spending the money.

Vendor Response

by EYESPY360 on February 23, 2018

Hi Kurt,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

Just to let you know you are able to change the hotspot targets to another image, another colour or even upload your own. This can all be found under the settings tab when you are logged in to your own account.

Please do get in touch with any queries, we'd love to discuss your comments in more detail.

Kind regards,

The EyeSpy360 Team

I was literally amazed at how easy I was able t create professional quality 360degree virtual tours

Feb 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Eyespy360 offers an excellent interface with easy to follow tutorial videos that make their platform straight forward and intuitive after only a short time. With this program you have options to create more than a mere boilerplate VR experience by adding descriptive text, stills, video, contact info, and more to truly give your audience an interactive tour of the location you are trying to highlight. Another pro is that the Eyespy360 team is eager to hear suggestions from users.

Cons: As a Google Trusted Street view Photographer and contributor, I do wish the Eyespy360 interface would allow publishing directly to Google Maps.

Overall: Easy to use interface for staff who are less than advanced computer users.

Vendor Response

by EYESPY360 on February 26, 2018

Hi Jim,

Thank you very much for leaving us a review.

We really appreciate your feedback, as we are constantly updating and improving our software.

Please don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Fantastic option for creating 360 degree interactive tours

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The online portal allows tours to be quickly and easily created- the ability to custom the entrance view of each room is useful and even the free options provide a surprising level of functionality and features

Cons: For some reason you can't amend the view of the first room ( which you can on all others) and the use of a customer logo is a Paid only feature but to be fair the payment options are quite reasonable

Vendor Response

by EYESPY360 on February 19, 2018

Hi James,

Thank you very much for leaving us a review.

We are always updating and improving our offering, so thank you for your great feedback.

Just to let you know, you are actually able to amend the view of the first room. Instead of the Set View feature, once you have completed your virtual tour, navigate to the first image that you wish your tour to start from and then orientate it to your desired starting position. Click publish, and your tour will start from this position! Easy :)

Also, we have just launched our even cheaper Pro Price Plan - EyeSpy3. This allows you to use your customer logo and publish three tours at any one time for £9.99 per month plus VAT.

Please don't hesitate to get in touch to discuss any of these points in more detail.

Kind regards,

The EyeSpy360 Team

Gives me an edge on the competition!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. I love that you can connect the images easily and quickly. The design of the software is simple enough for anyone to learn quickly.

Cons: I would like the ability to have music in the background. I also would way to like the ability to share on youtube but have not found a way to do this yet.

Vendor Response

by EYESPY360 on February 19, 2018

Hi Gigi,

Thank you for your review!

We really appreciate your feedback as we are constantly improving and updating our offering.

Just to let you know you can put a video with music in an information label embedded inside your virtual tour.

Also, one of our newest features, EyeSpyPLAY¿, allows you to create a pre-recorded and narrated virtual tour for your customers to watch at any time. These recorded tours can be downloaded, uploaded onto YouTube and will also be integrated into your normal virtual tour.

I hope this helps, and please don't hesitate to get in touch to discuss any of these points in further detail.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Easy, fast and affordable

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It can be used in my tablet devices which is handy when visiting different properties every day. I can work on the move without touching my laptop.

Cons: Photo upload can be a little slow and may miss a photo every now and then but overall its great and easy to use

Vendor Response

by EYESPY360 on February 20, 2018

Hi Louis,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly upgrading and improving our offering.

Please don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Reseller features not

Sep 05, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how fast I can build the tours by "looking down' on the spheres and linking them, For the large parks we've shot it has no doubt saved me hours on the overall building of the tour. The photo quality compared to some other sofwares afre alot better.

Cons: The main and just about only problem we have is the lack of reseller or third part features. We are usually shooting tours for a customer like a store or a city park system etc. As of now the only way they can use the live feature is to have a full account. But most of these customers just need access to a link that allows the video or live feature by a link to another phone or user (and not calling my personal computer). We were promised a long time ago that there was gonna be a reseller dashboard, That is yet to be seen.

Vendor Response

by EYESPY360 on September 06, 2018

Hi Steve,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

I'm glad you have been told about the exciting release of our Reseller/ Affiliate feature, which will be ready for general release in the very near future!

Meanwhile, we are currently beta testing our newest feature EyeSpyPLAN, which will be generally released in the coming weeks. If you would like to become a beta tester in the interim, do get in touch at contact@eyespy360.com!

Please feel free to let us know if you have any questions or queries, and we hope you carry on enjoying the ease of our platform!

Kind regards,

The EyeSpy360 Team

You have a question. Somebody gets back to you. And that person cares. A1 Customer Service.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It does the job with ease and with a very satisfactory end result. There is much flexibility too in terms of white labelling (personalisation).

Cons: There are a couple of niggles but minor and will likely being ironed out as users provide feedback. EyeSpy360 listens.

Vendor Response

by EYESPY360 on January 24, 2018

Hi Tamsin,

Thank you very much for leaving us a review!

Please feel free to get in contact if you have any queries.

Kind regards,

The EyeSpy360 Team

Easy to use, self managed application

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is very easy to use and only has a number of steps required to get your tour published. The way the photos are linked is very easy to change and preview is very quick. There is no long render times required or the need for a third party application. The other neat trick is that you can send the tour by email, which is great to preview to clients without the need to publish it to a site.

Cons: The getting the hotspots in the right place take a little getting used to and if you zoom it to see your pictures closely you have to scroll around the screen a little.

Vendor Response

by EYESPY360 on February 20, 2018

Hi Simon,

Thank you very much for leaving us a review.

We really appreciate your feedback, as we are constantly updating and improving our software.

Just to let you know, it is now easier than ever to place your hotspots. Please view this short tutorial video for help with this: https://www.youtube.com/watch?v=KycA-pALR8A

And don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

really great company to work with. never had an issue talking to them or getting help.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: the software is very easy to use and can be picked up within minutes. the tours run smoothly and I am yet to have any issues with it. I like how you can set the view of where to start the tour and how you can now edit the images in the system.

Cons: I'm not sure on the live feature I think its more of a gimmick but can understand how it may be useful to overseas investors. apart from that I love the system and don't have any issues with it

Vendor Response

by EYESPY360 on January 17, 2018

Hi Jack,

Thanks very much for leaving us a review!

Please do get in touch if you have any queries.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Perfect for a variety of our clients

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to put together a good quality 360 tour which is easy to edit, easy to tailor and easy to link to. Can be branded by client at a small extra cost, overall great value for money. Support has been very helpful with the few queries we have had!

Cons: I keep forgetting how to navigate to the part where I can fix the view!! There really isn't anything else.

Overall: A great platform for us to tailor for our clients.

Vendor Response

by EYESPY360 on January 17, 2018

Hi Nikki,

Thank you very much for leaving us a review!

To help you with setting the view, please view this video tutorial: https://www.youtube.com/watch?v=xP3jJCJHUQs&index=7&list=PLwtJKPEYGtfPDRv0vv2kKqNefXqiGI70N

Don't hesitate to get in touch if you have any other queries.

Kind regards,

The EyeSpy360 Team

Toy software not for commercial use

May 02, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The concept is fun. I think EyeSpy360 is ideal for use as a low cost teaching tool for children to learn the concept of 360 tours.

Cons: The end product is very low resolution, the HDR is very poor, and the 360 movement is nausea-inducing.

You cannot capture commercial quality tours with cheap 360 cameras, the end results looks cheap and the exposures are terrible with no HDR correction.

There is something very wrong with their orthomosaic stitching that gives weird perspective, which in turn makes panning through their tours nausea-inducing.

We were looking for a high-quality solution to create tours for real estate, this is mickey mouse and looks cheap so we dropped it.

There are much better alternatives out there - in my opinion Eyespy360 is giving virtual tours a bad name.

Overall: I learned that prolonged use of low quality 360 software can upset the human balance center causing feelings of nausea.

Quite a few 360 tour programs share this problem, but most only when viewing through a VR headset.

EyeSpy 360 was able to induce nausea even when vierwing tours through a browser.

Vendor Response

by EYESPY360 on May 03, 2018

Hi Bill,

Thank you for leaving us a review.

We appreciate your feedback, as we are constantly updating and improving our software.

Please be aware that the resolution of the photos has nothing to do with our software. There are specific settings on many 360 cameras, such as HDR mode on the Ricoh Theta V.

Please call our office on 0203 209 7934, as we feel that something has gone wrong that is easily resolvable.

Kind regards,

The EyeSpy360 Team

Easy to upload and view.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easy to use on mobile device and uploads we're quick and simple. I was able to share my tours quickly.

Cons: Deleting images was a struggle and I still don't know how to delete them. Also would be good if all images would down load when first visiting the tour. That way, the lag wouldn't last through each image and would be on the front side. Maybe a "please wait for your tour to download screen".

Overall: I was testing out on how to use touring with 360 images. The program was free to use and very much worth using.

Vendor Response

by EYESPY360 on February 21, 2018

Hi Mark,

Thank you for leaving us a review!

We really appreciate your feedback as we continue to improve and enhance our software.

To delete an image, simply go into the tour in question, then click on the image you wish to delete. Click edit and then click delete! If you wish to go through this over the phone, then please don't hesitate to get in touch.

In terms of images loading, this is probably due to a slow internet connection, but please let us know if this continues to be a problem and we will be happy to assist.

Kind regards,

The EyeSpy360 Team

Excellent service for an excellent product

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is really easy to use and it certainly impresses our clients. The guys at EyeSpy have always been incredibly supportive and have always been on hand to deal with any issues we have encountered.

Cons: the quality of the pics aren't great but that's probably more down to the camera rather than the software.

Vendor Response

by EYESPY360 on January 19, 2018

Hi Yasser,

Thank you so much for leaving us a review!

Please feel free to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Excellent product & service from staff who is brilliant

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, does what it says on the Tin. Gives excellent results for us and our clients who really love what the see

Cons: there is nothing we do not like about this product. As I have stated it does what it says on the Tin.

Overall: Instructions

Vendor Response

by EYESPY360 on May 03, 2018

Hi Keith,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

Please do get in touch with any queries at all.

Kind regards,

The EyeSpy360 Team

Great service. Easy to use product!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It only takes a few minutes to stitch the tour together. It's good quality and very affective.

Cons: Sometimes WiFi connectivity can affect our phones picking up the device signal in a property which has other strong WiFi connections.

Vendor Response

by EYESPY360 on January 12, 2018

Hi Amir,

Thanks for the review!

Please do get in touch if you have any queries or would like to discuss any of our features, etc.

Kind regards,

The EyeSpy360 Team

I'#39;m just testing for the moment and comparing it to others. I really like this tool.

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: VERY VERY easy to use

Good price

Can add a plan

Can edit hotspots

Unlimited picture

Fast performance when viewing on a computer

Live Chat

Cons: I'#39;d rather have a rectangular photo instead of a donut when I link the photos together

Have the possibility to add level (ex, house floors)

Have a better performance in Google Cardboard mode

Have the possibility to add level (ex, floor of house)

Navigate by clicking a photo in the map

Have more possibility of media integration (text, image, video, Google Street View ...)

Vendor Response

by EYESPY360 on January 15, 2018

Hi Styve,

Thanks for leaving us a review!

Just to let you know, you are able to add levels to the floor plan, and you can do this by uploading another floor plan image. Similarly, you can add text, image, video and Google Street View to your tour! Please view the following tutorial video for help with this: https://www.youtube.com/watch?v=WWq9ZLAh_eM

But some really interesting points there. We'd love to have a chat with you about your ideas.

Kind regards,

The EyeSpy360 Team

I use EYESPY360 for 360 degree home tours as a part of my photography business.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use of the EYESPY360 software. The learning curve is almost non-existent and the instruction videos make it very easy. The recent upgrade providing the ability to manipulate the image color is a nice addition.

Cons: In the published tour, the initial image defaults to a middle zoom image. I think I would prefer that it defaults to the zoomed out image and then I can zoom if I choose.

Overall: Ability to stitch multiple 360 degree images into a seamless tour.

Vendor Response

by EYESPY360 on January 16, 2018

Hi Joe,

Thanks for leaving us a review!

Please do feel free to get in touch about any of the comments you've made in the review. We'd love to hear from you.

Also, just to let you know, you can in fact make your image default to the zoomed out image, and then zoom in yourself. You can do this using our Set View Feature, which allows you to change the starting orientation of each room, including how zoomed in/out they are.

View our video tutorial on this: https://www.youtube.com/watch?v=xP3jJCJHUQs

Kind regards,

The EyeSpy360 Team

Looked at a few options before going with EYESPY360 and found them the easiest to use.

Feb 16, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: I am new to the 360 world and made my first camera purchase less than a yesr ago. EYESPY360 was the easiest and most affordable option for me at the time.

Cons: Since I am still in the learning stage, I don't know if I would consider the following a con or not, but I recently had a problem with the auto rotate option. It was within the same tour that I realized you could change the depth range of the photo. I'm figuring it may have something to do with that.

Vendor Response

by EYESPY360 on February 20, 2018

Hi there,

Thank you for leaving us a review!

We really appreciate your feedback, as we are constantly updating and improving our offering.

Just to let you know, you have the option to auto rotate just the first room of the tour or every room in the tour.

Please don't hesitate to get in touch regarding the auto rotate option, as if you are having any difficulty with this, it should be very simply rectified.

Kind regards,

The EyeSpy360 Team.

Great easy software. The support is fantastic if you get stuck and need a helping nudge.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and transfer to our portals and website. The technical support was great and the new floorplan feature is awesome.

Cons: Not much not to like. If i had to force an improvement i guess could be to include some sort of VR hardware in the packages for viewing in the office.

Vendor Response

by EYESPY360 on May 03, 2018

Hi Matthew,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

Please do get in touch with any queries - or if you want to buy one of our Google Cardboard VR Headsets!

Kind regards,

The EyeSpy360 Team

Great product with the functions needed to give a great tour. Live tour is the best

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. Quality of service is great. The free plan is good but should allow a few more images.

Cons: Price is too much. It should have the ability to create a one way link so the dot only shows on one side

Overall: I use this to do apartment tours for roomates that are out of state or out of country.

Vendor Response

by EYESPY360 on May 03, 2018

Hi Gary,

Thank you very much for leaving us a review.

We really appreciate your feedback, as we are constantly updating and improving our software.

Please don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Easy, straight forward system with good results

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to upload and link photos, the whole tour can be completed in 10 minutes. Good function to email link afterwards.

Cons: Changing the size of the photos is quite tricky once they've been uploaded, apart from this it's all straight forward

Vendor Response

by EYESPY360 on February 21, 2018

Hi Jack,

Thank you for leaving us a review!

We really appreciate your feedback as we continue to improve and enhance our software.

Please feel free to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Great experience. Stopped using it because I found better value elsewhere.

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good amount of features potentially not found elsewhere. Eyespy live has the ability to be a game changer. Not hard to set up tours.

Cons: Hard cap on tours you can have listed, instead of new tours added, essentially eliminates your portfolio and keeps it from growing.

Vendor Response

by EYESPY360 on February 19, 2018

Hi Nate,

Thank you for leaving us a review!

We really appreciate your feedback as we are constantly improving and updating our offering.

Please do get in touch to discuss your comments in more detail.

Kind regards,

The EyeSpy360 Team

Great support

Jul 17, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The customer support quality is fantastic. EyeSpy360 client agents are knowledgeable and candid, but more importantly, they are readily available.

Cons: Some of the user-end features are difficult to explain to others trying to share a platform.

Vendor Response

by EYESPY360 on July 18, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

If you wish for us to run through any demonstrations to explain our user-end features to others trying to share the platform, we will be more than happy to do so. Especially because the platform is extremely easy to use with our explanations :)

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Eyespy360, Platform for Virtual Tours

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The biggest pro to this software is its ease of use. The platform is easy to navigate and ultimately produce 360 virtual tours, which is great for photographing real estate. Plus, it can even be used with any 360 camera - even a phone.

Cons: The software can sometimes lag when using with a phone (which is probably a popular approach nowadays), and every so often, I'll notice a photo is missing (but this is rare). I also think it's a little on the pricey side, in order to have more than 10 active tours.

Overall: Overall, it's a great, fast option for photographing real estate without investing too much money. I used to put together "virtual" tours manually, so easy-to-use software like Eyespy360 is a game changer.

Vendor Response

by EYESPY360 on July 27, 2018

Hi Liz,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform. This includes a recent update which has made the uploading process a lot quicker and less laggy on a phone.

It's great to hear that you are able to use EyeSpy360 to save you time creating your virtual tours, and don't hesitate to get in touch if you have any queries at all.

Kind regards,

The EyeSpy360 Team

Excellent option for 360 Photos

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for creating 360 Open House environments.

Cons: Some of the features took awhile to figure out.

Overall: This was a fun project and very useful in my Open House advertising while working with Realtors.

Vendor Response

by EYESPY360 on July 23, 2018

Hi DaShawn,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please don't hesitate to get in touch with us if you would like to run through a demonstration of the platform, or if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Great Product for Landlords

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I particularly enjoyed the ease of uploading photos from my LG 360 Cam and placing them on an overlay of my property.

The Google Maps-like user interface is also familiar for prospective tenants to navigate and get a first person view before visiting the unit.

Cons: I encountered a few technical snags with uploading (slowness, failed uploads - resolved after retrying), and occasional confusion about how to navigate certain menus within the application (from memory, I was unsure how to use the overview view, or how to upload a floor plan).

Placing markers in such a way to ensure 'teleports' between markers would retain the same directional view was a bit strange too.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Tyler,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

These technical issues should all be fixed now, but if you have any other problems, please do let us know. We will also happily go through any areas of confusion with you.

Kind regards,

The EyeSpy360 Team

Best user friendly virtual tour on the market

May 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've looked at a few other virtual tour software but find that eyespy360 was the most user friendly off all. Easy to upload and quick to publish

Cons: I would prefer to have an introduction page of the agency and property before entering the 360 view.

Overall: Saving time and money.

Vendor Response

by EYESPY360 on May 09, 2018

Hi Marisa,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, we are planning on developing an introduction page before you enter the 360 view, so watch this space!

If you have any queries whatsoever, don't hesitate to get in touch.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Easy to use

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ease of use & ability to create hotspots just by clicking & dragging.

Cons: The change in the diffferent plans and the pricing that went with them.

Overall: I like the ability to create interactive virtual tours for my real estate listings that allow the prospective buyers to geet a feel for the "flow" of the property as well as just seeing each room.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Jean-Paul,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, we do have a free plan, as well as a basic plan which starts at $13.99 to publish three virtual tours.

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Very easy to use!

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and the ability to put my 360 photos to use without having to pay an arm and a leg.

Cons: I feel like my photo quality is slightly lower when using this system but well worth it for my money.

Overall: This has allowed me to use the 360 photos I take. I have struggled to find platforms that can be easily shared.

Vendor Response

by EYESPY360 on May 10, 2018

Hi BillieJo,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

The photo quality will be determined by the camera you are using. So please feel free to get in touch if you want to find out which cameras we offer that may produce higher quality images.

Also, don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

It is good for making basic tours out of 360 images

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use the basic functions. After Loading the linking and organizing process is simple with only a few steps.

Cons: I wish it was capable of making content for Samsung Gear VR. Also more option to involve 360 video tours would be great

Overall: Simple program that can build and host virtual reality tours in a simple to build format. This way I can create real estate tours to help sell properties.

Vendor Response

by EYESPY360 on January 24, 2018

Hi Kyle,

Thank you very much for leaving us a review!

You can embed 360 videos into the information labels inside of your virtual tours, but we will certainly take your feedback on board.

Please do feel free to get in touch if you have any queries.

Kind regards,

The EyeSpy360 Team

Great Foray into 3D Home Tours

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Customizable

- Ease of Use

- Ability to add in live videos if needed

- Constant development of true enhancements not incremental upgrades

Cons: - Free option was taken away

- Watermark does not have alternative options

Overall: Love it , but bring the free option back !

Vendor Response

by EYESPY360 on July 18, 2018

Hi Arjun,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, we do still offer a free plan if of interest! Please visit our website and click on "Plans" for more details: www.eyespy360.com

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Great value

Jul 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of putting everything together and making it look good quickly. Time is money.

Cons: Some things weren¿t clear or difficult to understand. The more in depth features were more difficult to learn.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Ryan,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

We will also happily go through any areas of confusion with you.

Kind regards,

The EyeSpy360 Team

Capterra-loader

I liked it!

Jul 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to understand and use within a short amount of time exploring the program.

Cons: There were a couple things it didn't do that I wanted. Maybe not the softwares fault. I have crazy ideas sometimes of how something should work.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Raun,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

If you want to share any of your ideas with us, we will be more than happy to listen to them!

And please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Eyespy

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The targets and how you can link photos to each other.

Cons: I used this software in a reading lesson with kindergartens and they loved being emerged in the photos however they struggled to get to the next photo so I just wish maybe you could make the targets easier or possibly have a timer that automatically changes the photo.

Overall: Overall I liked it and found it very effective in engaging students in the classroom!

Vendor Response

by EYESPY360 on July 27, 2018

Hi Hannah,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Sounds like a great idea to use the platform with your kindergarten students!

Don't forget that the targets are editable, so you can make them much clearer for your kids. Also, they are going to be updated soon so that they stand out much more :)

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

I have been using the EYESPY 360 software non-stop since I signed up.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about EYESPY 360 is the ability to hyperlink it to social media and the ability to send the link via email.

Cons: I would like to put logo on some views and not others. Doesn't seem to do that. Also, I would like to see the ability to change color independent from picture to picture,instead of the Red Bull's eye or target symbol.

Vendor Response

by EYESPY360 on January 19, 2018

Thanks so much for leaving us a review, Kenneth!

We're glad you're enjoying the software and we would love to have a chat about some of the interesting points you've made. Please feel free to get in touch!

Kind regards,

The EyeSpy360 Team

Great Value!

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is so easy to use. I couldn't wait to get the camera and use the software. I really like the option that allows you to pin information on the walls on a virtual tour of a home. Also, the ability to brand the tour and send the link to a client with their name on it just adds that extra touch.

Cons: Nothing. Very easy to use. Great value for the money.

Overall: I saved a lot of money by switching from Matterport to EYESPY360 for my virtual tours for home listings. We even took the camera to Alaska and uploaded a tour of the Glacier National Park.

Vendor Response

by EYESPY360 on July 24, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please don't hesitate to get in touch if you have any queries whatsoever.

We'd also love to have a peek at your virtual tour of the Glacier National Park and would share it on our social media pages if you'd be happy to send it to us and don't mind!

Kind regards,

The EyeSpy360 Team

Excellent, cost effective product.

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pretty easy to use and fast turnaround time to make new tours. We use this product at Boat Shows to follow up new sales leads and the reaction is always positive. It enables us to keep the product fresh in our clients minds.

Vendor Response

by EYESPY360 on January 17, 2018

Hi Oliver,

Thanks very much for leaving us a review!

Please do feel free to get in touch if you have any queries.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Great Starter 360 tour software

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for setup, Great video chat option and pre-recorded video tour options. Easy to embed the tour on your website

Cons: Cannot embed or add code to info, only links for video, or other 360 tours. Spotty Video chat system, browser specific and not facebook friendly

Overall: Easy custom Virtual tours cheap

Vendor Response

by EYESPY360 on February 19, 2018

Hi Reis,

Thank you very much for leaving us a review.

We are always updating and improving our offering, so thank you for your great feedback.

And please don't hesitate to get in touch to discuss any of these points in more detail.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Why try EYESPY360

Jul 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is incredibly easy to use. The tutorials are great they made it very simple.

Cons: There are only a couple of things that are not included that I would like but the other software that has these things is way more expensive.

Overall: The 1st virtual tour I created with EYESPY360 was fun & easy. It helped sell the home without question! it is The buyers said after viewing 6 or 7 homes they were a little confused at the end of the day. Being able to see my property again in the comfort of their own home and move through each room at their own pace helped them make the decision to make an offer. It is currently pending.

Vendor Response

by EYESPY360 on July 24, 2018

Hi Ray,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please don't hesitate to get in touch if you have any queries whatsoever, or wish to discuss features you would like to see introduced in the near future.

Kind regards,

The EyeSpy360 Team

Capterra-loader

the best I have used on the market for connecting and hosting 360 image

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: easy to click and move links between images, ability to ad in tags and post of regular images or test into a image. The branding options are easy and intuitive.

Cons: Creating a menu or other functionality, it is basic and amazing for first time users but this makes it lack functions

Overall: great to share my 360 images in an easy to navigate form

Vendor Response

by EYESPY360 on May 03, 2018

Hi Kyle,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are always improving and upgrading our software.

Please feel free to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Listing Virtual tours

Jul 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Creating a virtual tour gives others access to a home that would normally only be able to look at still photos. The virtual tour gives a better feel of what it is like to be in the home.

Cons: A slight learning curve to linking the photos together and then getting the right shot to appear at the beginning of the tour.

Overall: I have made several virtual tours for listings and have been very pleased. Slightly disappointed with the customer service and the lag time it takes for someone to get back to me concerning issues.

Vendor Response

by EYESPY360 on July 27, 2018

Hi Sandra,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

I'm very sorry to hear that you're disappointed with the customer service you have received, as we pride ourselves on our customer service. Please note that this will be addressed and we will be on hand for any future queries you have.

Don't hesitate to get in touch if you have any queries whatsoever or would like a demonstration of the platform so we can show you the easiest and quickest ways to create your tours.

Kind regards,

The EyeSpy360 Team

360 Tour Startup

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Floorplans, info labels, white-label branding, and analytics are some really great key features that make it stand out from a normal 360 tour.

Cons: Not really capable of changing scene transitions to be a camera glide. It's something I prefer over the image to image jump as I can move the 360 camera from place to place instead of just a photo.

Overall: Eyespy360 was a create option for our start up business. Its free version allowed us to test out some of the major features prior to making a more formal decision.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Cullen,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Very useful

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to make panoramas and other related pictures

Cons: It was harder than expected to get the final image I wanted

Vendor Response

by EYESPY360 on July 19, 2018

Hi Brian,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

If you would like a tutorial on the final image or any of our features, please feel free to let us know.

And don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Great site, unclear about terms

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like how easy the site is to use and the video overview was great. Definitely produces beautiful 360 tours.

Cons: This isn't necessarily a comment about the software, but I was unclear what was included in the monthly plan. Do you get 3 tours at a time (i.e. once you've uploaded 3, do you have to remove one in order to add a different one)? Or, are you able to upload 3 new tours every month?

Overall: I have not used this software yet for any clients, but hope to in the future. I'm just breaking into the real estate photography market.

Vendor Response

by EYESPY360 on July 20, 2018

Hi Scot,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

On all of our monthly plans you can create and store as many tours as you would like in your account. However on the 3 tour plan for example, you will be allowed to publish 3 virtual tours at any one time. But you can change which of these tours are published whenever you wish. Please have a look at this tutorial video to see how: https://www.youtube.com/watch?v=j0rQkNT4KQw

Also, our plans work on a monthly basis, so you can upgrade or downgrade at any time, if you think you will need more/less tours one month.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Still can barely use it!

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The basic plans cost, as I am not a listing agent as much as i am a buyers agent

Cons: still has some quirks (I use chromeOS) so that is an issue

Vendor Response

by EYESPY360 on July 24, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

We haven't encountered any current problems with the Chrome OS and EyeSpy360, so please do get in touch to let us know the issue you are having and we will try and get it fixed ASAP.

Also, please don't hesitate to get in touch if you have any queries whatsoever, or would like us to go through a demonstration of the platform with you.

Kind regards,

The EyeSpy360 Team

Easy to use 360 software for those who aren't very familiar with technology.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The free selection is great for light or beginner users that want to try it out hassle free. The paid option is also fairly inexpensive compared to other competitive software out there.

Cons: There are a lot of minor optional details I see in other 360 software that is not available when compared to this one.

Vendor Response

by EYESPY360 on January 12, 2018

Hi Karson,

Thanks for the review!

Some really interesting points there. We'd love to have a chat with you about your ideas.

Kind regards,

The EyeSpy360 Team

Virtual Field Trips

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software was very easy to use and to navigate through. It did not take much time at all to create my EYESPY360 activity.

Cons: At first, I was a little bit confused about how to add multiple pictures, but the help buttons provided all of the assistance that I needed.

Overall: It was great! I used it to create a Virtual Field Trip for my 4th graders. After creating my own, I taught my students how to make one, and even they could do it! The website is very easy to use.

Vendor Response

by EYESPY360 on July 18, 2018

Hi Kayla,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Sounds like a great idea to use the platform for virtual field trips as well. Glad the kids seemed to enjoy using it too!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Awesome for virtual tours

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The software is easy to use and easy to understand how everything works together. Building a virtual tour is fast and efficient.

Cons: Sometimes the hot spots appear a little clunky. Perhaps if we could make them a little smaller or have them work in a different way.

Vendor Response

by EYESPY360 on May 09, 2018

Hi Brad,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, you can change your hotspot under the settings section - so you can make it smaller if you wish.

If you have any queries whatsoever, don't hesitate to get in touch.

Kind regards,

The EyeSpy360 Team

Good

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to provide my customers with a virtual experience when looking through properties, this helps buyers and tenants when they have to move from interstate.

It's easy to use, quick and easy when on site.

Cons: The picture quality needs improvement and I am sure this will happen in the future with a different camera. Uploading photos can be quite slow, same with editing. This part is time consuming.

Vendor Response

by EYESPY360 on May 03, 2018

Hi Tanya,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

The uploading of donuts for example is being updated in the next couple of days, so hopefully you will notice an even smoother process.

Please do get in touch with any queries, we'd love to discuss your comments in more detail.

Kind regards,

The EyeSpy360 Team

Changed the pricing model

Sep 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
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Pros: Found it very intuitive and useful. Simple to create the tours and easy to share them with our customers.

Cons: Some rendering issues when viewed using Google Chrome, but the new pricing model doesn't work for us. We have Serviced Apartments & need to have many 360 tours, which rarely change. The per tour tiered pricing suits agents to rotate their properties, but for us it's no longer viable.

Overall: Good until the goalposts changed. Now it's no longer a viable product for us.

Vendor Response

by EYESPY360 on September 06, 2018

Hi Rob,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

We are happy found our platform so useful, please feel free to get in touch to discuss pricing, as we are extremely affordable when compared to other options currently on the market.

Kind regards,

The EyeSpy360 Team

I really enjoy Eyespy360. I feel like it is easy to use.

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like how easy it is to get started. The free hosting is great too! I have only used the free version but so far I have been happy.

Cons: The big red target. It would be great if the red targets could be a translucent white. Something that is suttle. I know I can change the target if I get the paid version but I still feel like they are too bold. The logo in the corner should be one color so it's not too distracting.

Overall: I get to show off a great walkthrough of a home!

Vendor Response

by EYESPY360 on February 19, 2018

Thank you for your review!

We really appreciate your feedback.

Please don't hesitate to get in touch to discuss further.

Also, just to let you know you can change your hotspot on a Free Account.

And you can certainly change the logo in the corner, but this time it is if you are on a Pro Account.

I hope this helps!

Kind regards,

The EyeSpy360 Team

Love EyeSpy 360

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the fact that I can use my iphone to capture awesome 360 photos with the rotator kit! That allows me to have minimal equipment and since I update my iphone periodically it will only get better rather than having an old camera and have to buy new ones.

Cons: I don't understand how to make the beginning of the 360 slide show start at a particular donut. This was unclear.

Overall: EASY to use in general. Can't wait for the auto floorplan update!

Vendor Response

by EYESPY360 on July 23, 2018

Hi Joi,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please do get in touch with us so we can run through a demonstration with you and show you how to start your tour from a particular donut. I promise it's really easy, especially once you've done it once :)

Kind regards,

The EyeSpy360 Team

For being a free service, this is the #1 way to go and gets the job done fast.

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. I like putting together the 360 photos on the website and attaching the points to each other is a breeze.

Cons: Lag between stop points when touring a home. Matterport is smooth, but of course you pay for what you get.

Vendor Response

by EYESPY360 on January 16, 2018

Hi Tony,

Thanks for leaving us a review!

Please feel free to get in touch regarding any of the points you have made in the review. We'd love to hear from you.

Kind regards,

The EyeSpy360 Team

Good option for 3D

Jul 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Definitively a great option for 3D tours

Cons: Sometimes definition seems compromised, but the final user barely notices.

Overall: I welcome the ability to work on Android and also to use inexpensive cameras.

Vendor Response

by EYESPY360 on July 20, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

It was very useful in order to create 3D tours.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The simple drag and drop for the images, it is very useful. Being able to show on a floor plan the location of all markers helps a lot.

Cons: The slow program response, it could have been the internet connection but it just always seemed to be a bit sluggish. If for whatever reason it crashed during the work there was no way to go back and recover.

Vendor Response

by EYESPY360 on May 14, 2018

Hi Jorge,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

This does sound like it could be the internet connection, but we have also recently improved the speed of uploading images etc., so hopefully you will see a difference in this!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Great product with well thought out interface!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use - no unnecessary buttons.

UI is straight forward and simple.

Super easy to integrate to a website.

Quick to set up and very helpful support from knowledgeable staff.

Vendor Response

by EYESPY360 on February 20, 2018

Hi Jeremy,

Thank you very much for leaving us a review.

We really appreciate your feedback!

Please don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Been great so far

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, it's very simple to get the photos uploaded and make a tour of a house. It's also easy to add onto our existing website

Cons: It was easy to accidentally delete a tour and couldn't get it back. Also you can't post the tour directly onto Facebook which is annoying, you can only post a link which will take you to the tour

Vendor Response

by EYESPY360 on May 03, 2018

Hi there,

Thank you very much for leaving us a review.

We appreciate your feedback, as we are constantly updating and improving our software.

If you do accidentally delete a tour, please let us know!

Don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Eyespy360 is awesome!

Jul 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like how easy it makes creating 3D tours. The problem is now all my clients want them! Make sure to watch the video on time saving tips. This is a game changer and really cuts the time for making these walk-throughs.

Cons: I wish it had an MLS setting that would remove the branding easily for posting on MLS.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Michela,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It sounds like you're doing a really great job promoting your properties with virtual tours!

Whilst there is no MLS setting, simply remove your logos in the Settings Tab before publishing, to make your tours suitable for the MLS.

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

EYESPY360

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I love how easy it is to use the software and how professional it looks.

Cons: There is not really anything that I dislike enough about this to speak of.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Amy,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

We are new to this, and haven't used it enough to actually give a fair review.

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: As I stated above, we haven't used this too often to give a fair review.

It seems friendly to use, and as I have more time freed up I will start using it more.

Vendor Response

by EYESPY360 on February 23, 2018

Hi Heather,

Thanks for leaving us a review!

As a new client, we want to welcome you on board and let you know that we are here if you have any queries at all.

Kind regards,

The EyeSpy360 Team

Capterra-loader

EyeSpy360 Great Product

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to use. Easy to share. Great technology even a novice in technology could use.

Cons: Can't add 'music' to whole tour. Must add a recording to each picture. Would like the option to create a video with music automatically.

Overall: Great experience so far. Training offered. Great customer service.

Vendor Response

by EYESPY360 on July 27, 2018

Hi Michelle,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

You are actually able to add music to an EyeSpyPLAY tour. See how to do that here: https://www.youtube.com/watch?v=Nb2XhHIphXw

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

It's limited

Jul 23, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: My clients have enjoyed the ability to have someone call them directly from their tour using Eyespy Live.

Cons: I don't like the way rooms are linked together and the image quality is just ok. I also don't like that the subscription plans are capped in the amount of tours you can have.

Vendor Response

by EYESPY360 on July 24, 2018

Hi Heather,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, the image quality depends on the camera you are using. If you would like any advice on best 360 cameras to use with our software, please do let us know and we'll be happy to help.

Also, on all of the plans you can create and store as many tours in your account as you wish. Each plan just lets you publish a certain number of tours at any one time.

Please don't hesitate to get in touch if you have any queries whatsoever, or wish to discuss features you would like to see introduced in the near future.

Kind regards,

The EyeSpy360 Team

We use this software in my real estate business to show homes. So far the experience has been good.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Ease of use, Straight forward, Quick load time. I am able to build a 360 virtual tour in approximately 35 minutes.

Cons: I don't love the way that the images load and just sit on top of one another. I would prefer them load into the sidebar and be able to drag and drop them.

Vendor Response

by EYESPY360 on May 03, 2018

Hi there,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are always improving and upgrading our software.

The uploading of donuts for example is being updated in the next couple of days, so hopefully you will notice an even smoother process.

Please feel free to get in touch with any queries!

Kind regards,

The EyeSpy360 Team

Capterra-loader

Great product

Jul 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: It fits my interests and is unique. I am glad I found it.

Cons: Steep learning curve. Not quite sure how to use it.

Vendor Response

by EYESPY360 on July 31, 2018

Hi Ryan,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It sounds like an online demonstration would help you get started. Would you like to organise a time that suits you to go through the platform?

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Revolutionary

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Eyespy360 makes this revolutionary because it is easy to use and the main features are free. I don't have anything bad to say.

Overall: Show homes online for people who live far away or can't make it to open house.

Vendor Response

by EYESPY360 on May 03, 2018

Hi Juan,

Thank you very much for leaving us a review.

We really appreciate your feedback!

Please don't hesitate to get in touch with any queries.

Kind regards,

The EyeSpy360 Team

It was easy to learn and use. A simple solution that has a lot of potential.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy interface. Works well across multiple platforms. Tour is easy to navigate and is user friendly.

Cons: Pricing plan is not suitable for a photographer to create multiple tours for multiple agencies. Expensive and limiting to the photographer.

Vendor Response

by EYESPY360 on February 23, 2018

Hi there,

Thank you very much for leaving us a review!

We really appreciate your feedback, as we are forever improving and upgrading our software.

In terms of pricing, we have a free plan, as well as extremely affordable pro plans. Therefore, please feel free to get in touch to discuss pricing, as we are extremely affordable when compared to other options currently on the market.

Kind regards,

The EyeSpy360 Team

awesome platform at a reasonable price

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The live portion of the tour that allows customers to be guided through a tour is pretty impressive.

Cons: The subscription but what can I say. Had to start charging at some point.

Overall: Love the platform. Will definetly continue to use.

Vendor Response

by EYESPY360 on July 18, 2018

Hi Kevin,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Excellent tool!

Jul 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Loved the ease of use. Simple and intuitive interface and space-building

Cons: Free version limits to 5 viewpoints. But paid version is reasonable in price

Overall: I have used it to help sell a condo. Linked from the MLS listing was easy and seamless

Vendor Response

by EYESPY360 on July 23, 2018

Hi Jeffrey,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It sounds like you're doing a really great job promoting your condos with virtual tours!

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Great!!

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is sooo easy to use, the image is crystal clear.

Cons: there is nothing that I like least about this software

Overall: We are able to give our customers the opportunity to feel like they are inside their RV without them being physically there.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Erin,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It's a great idea to use virtual tours to show your customers the inside of the RVs! I hope it is going really well.

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Just Another 360 Virtual Tour Platform

Jul 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Using EyeSpy360 is pretty straightforward if you have 360 equirectangular photos. The user interface is very similar to other virtual tour building programs. Once you upload photos, you can connect scenes and add hotspots.

Cons: I did not like the pricing models and found it to be quite confusing. There are now many choices when it comes to online virtual tour builders including many free options which I found to be as good or better than EyeSpy360. Nothing about this platform made it remarkable and I could not find a reason to justify the price tag.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Daniel,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please note that we do have many unique features that differentiate us from other virtual tour platforms, that perhaps you haven't had a chance to look at yet.

As well as our patent pending donut-shaped panoramas; we also offer live virtual tours, a bit like Skype or FaceTime embedded inside your tour; you can create a prerecorded virtual video tour; and our brand new automatic floor plans are launching imminently, where clients get 2D and 3D floor plans and their property measurements, using any 360 camera.

Let me know if you want me to email you any more information on these features.

And please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Affordable quality

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is very affordable and has very easy to use and understand especially for someone new to taking 360 pictures and composing a virtual tour

Cons: There is a five photo limit to the free version.

Vendor Response

by EYESPY360 on July 18, 2018

Hi John,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Very Difficult to Understand

Jul 17, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
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Pros: I didn't really get far enough to find pros

Cons: I found it very confusing and difficult to place hotspots where I wanted them.

Overall: I tried learning and I did want to give it a fair chance, but the layout, circles and how to link hotspots was just very confusing.

Vendor Response

by EYESPY360 on July 20, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please do get in touch with us so we can run through a demonstration with you and indicate just how easy the platform is.

Kind regards,

The EyeSpy360 Team

Great platform for content creators

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, the interface is as clear and simple as it gets.

Cons: Some of the graphics can look a bit low res, but not that noticeable.

Overall: Creating tours of facilities like schools and public libraries.

Vendor Response

by EYESPY360 on July 19, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Great idea to use the platform for facilities like schools and libraries!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

The future

Sep 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has a feature for everything that enable you to highlight properties best features

Cons: Personalising and narration of a virtual tour is difficult in that if you make a mistake you have start again. should be able to record each doughnut

Overall: Brilliant, its so ahead of its time that clients sometimes don't get it or utilize the full features

Vendor Response

by EYESPY360 on September 05, 2018

Hi Daniel,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

EyeSpy Review

Jul 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have virtual open houses/tours and use any camera we own.

Cons: It's a little hard to start a group viewing from the dashboard.

Overall: I love this product and my clients do as well.

Vendor Response

by EYESPY360 on July 20, 2018

Hi Chad,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever, or would like to go through a demonstration of EyeSpyLIVE so we can show you exactly how to start a group viewing from the dashboard.

Kind regards,

The EyeSpy360 Team

Review Title

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The linking of view bubbles. I like this for construction plans. Also collaboration features.

Cons: The menus were hard to find things in. It should be more intuitive to link bubbles together and collaborate.

Vendor Response

by EYESPY360 on July 19, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

If you would like to run through any areas of our platform, please let us know and we'll be happy to help.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

A very good service that increases customer experience

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The camera quality is first class and the app is very user friendly. The image quality online is also of a very high standard.

Cons: The stand that comes with the camera is a bit fiddly to set up. It is also quite heavy when carrying it around.

Overall: Extra client views online.

Vendor Response

by EYESPY360 on February 20, 2018

Hi Will,

Thank you very much for leaving us a review.

We really appreciate your feedback!

Just to let you know, we do stock and recommend a more lightweight Smatree tripod too. If this is something you would like to hear more about, please don't hesitate to get in touch.

Kind regards,

The EyeSpy360 Team

My thoughts

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use I am a simple person and I appreciate tools that are easy to use.

Cons: Although affordable - The cost. I'm always looking for a better price

Vendor Response

by EYESPY360 on July 20, 2018

Hi Rae,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Good product, a little hard to organize when multiple locations are added.

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ease of setting link points from one location to the next.

Cons: When I add rooms/locations that were not on the original upload it places it randomly on the navigation screen. There is no easy way to reorder you current locations. You have to drag each 360 location around freestyle (which takes lots of time if you have 30+ photos) or just place it at the end and have multiple link lines drawn all over which adds to the confusion since it's hard to see and identify each 360 photo in the navigation form.

Vendor Response

by EYESPY360 on July 24, 2018

Hi Dan,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please note that if you ever need to reorder your donuts, click the Arrange button (directly to the right of the Upload button) in the top toolbar and it will place the donuts in the most efficient order.

Please don't hesitate to get in touch if you have any queries whatsoever, or wish to discuss features you would like to see introduced in the near future.

Kind regards,

The EyeSpy360 Team

Great way to promote your listings!

Jul 20, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love how great the tours look and how east they are to interact with.

Cons: It's complicated and time consuming to create the tours.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Sam,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please do get in touch with us so we can run through a demonstration with you and indicate just how quick and easy the platform is.

Kind regards,

The EyeSpy360 Team

Great for business!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I¿m a Realtor and I love how I can use this to ¿show¿ my listings to potential buyers all over the country!

Cons: I¿ve been using this for a couple of months and have yet to hit a snag! It was easy to learn!

Overall: In sellers markets where houses go fast with multiple offer situations, sometimes it¿s hard to get clients in to see the best homes before they¿re gone, this helps me show buyers potential homes and sell my current listings to people who might not be able to see them otherwise.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Emerald,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

It sounds like you are doing really well and getting some great results!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Eyespy

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Worked well for the most part I will be in

Cons: A little bit tedious the same time I don't have a problem

Overall: Satisfied

Vendor Response

by EYESPY360 on July 24, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Not worth it

Sep 03, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like that it gives me a lot of options and able to link the pictures together

Cons: No support. Probably okay if you are not in United States. Too expensive. Too complicated. Found other software that works just as well cheaper. May not have the same features that this is going to have but works without a lot of hassle.

Overall: Not very happy. Do not recommend.

Vendor Response

by EYESPY360 on September 05, 2018

Hi Lawrence,

Thank you for leaving us a review!

We really appreciate your feedback, as we are constantly improving and upgrading our software.

We do offer EyeSpy360 for no cost at all, in our free plan! We also have a range of affordable options, from as little as $13.99 a month. (Plus more features landing soon!)

We are always available to give tutorials or to answer any questions you may have, just give us a call (+1(315) 307 7297) or drop us an email (contact@eyespy360.com)!

Kind regards,

The EyeSpy360 Team

EyeSpy360

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That I can upload the tour anywhere on MLS, or share directly with clients.

Cons: That the doughnuts are too small to see well if you add many at a time, and if I add a few at a time they overlap - I'm pretty sure this is user error not the software, but...

Overall: I am in real estate. I love the options that EyeSpy gives my business and my clients

Vendor Response

by EYESPY360 on July 19, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, the doughnuts can be moved around, made larger and smaller and rotated etc. so that they don't get in the way and can be worked on easily.

Don't hesitate to get in touch if you have any queries whatsoever or would like a demonstration.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Great Virtual Tour Platform

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In EyeSpy360 you can add your own logo, add tags, create labes, upload your own blueprint or the app will generate automatically one for you. Pricing wise, is very affordable.

Cons: It's an online tool and don't let you whitelabel your tours (use your own URL)

Vendor Response

by EYESPY360 on July 20, 2018

Hi Manuel,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, you can completely whitelabel your own tours. You can add your own company branding and use your own URL. Please view the following tutorial for help with this: https://www.youtube.com/watch?v=Y8SK-TXV0Dw

And don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Great but needs improvement

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity. The view that allows you to layout views and order/rotate them is so great.

Cons: The web based app is a little slow. The UI could be improved too. Had me worried it might break.

Overall: Can't wait to use again, but hoping for continual improvement.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Trent,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever or would like a demonstration of our platform to show you the features we have and are in the process of improving.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Decent if you need the volume

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The features available were great. I loved the ease of use and quality of the interface.

Cons: The pricing wasn't for me. If you only need it for 1 or 2 tours, the feature limitations and pricing doesn't make sense.

Vendor Response

by EYESPY360 on July 23, 2018

Hi Eric,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Just to let you know, we do have a free plan, as well as a basic plan which starts at $13.99 to publish three virtual tours.

Please don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Good Tour Creator

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is a good way to create virtual tours to share with clients

Cons: So far I haven¿t found anything I dislike about the software.

Overall: EyeSpy360 is a great alternative way to create virtual tours that don¿t need to be hosted on Google.

Vendor Response

by EYESPY360 on July 19, 2018

Hi Neil,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Review

Jul 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It Outputs great work once you have it all set up correctly.

Cons: It take a forever to put all the images together. It also can complicated If you have many rooms to link

Vendor Response

by EYESPY360 on July 24, 2018

Hi Michael,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Please don't hesitate to get in touch if you have any queries whatsoever, or would like us to go through a demonstration of the platform with you, so we can show you how easy it is once you know how.

Kind regards,

The EyeSpy360 Team

Great technology

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clients can walk a listing without leaving their home!

Cons: Overall quality of images could be better but that is likely a lighting issue I need work with a bit more.

Vendor Response

by EYESPY360 on July 18, 2018

Hi there,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

To improve image quality, there are a few steps you can take if you wish:

1) You can adjust the settings on your 360 camera if using one. For example, on the Ricoh cameras some settings you can use to improve image quality are listed here: https://www.eyespy360.com/en-gb/faq/How_do_I_use_the_Ricoh_Theta_S_camera.html

2) You can use Photoshop to make three simple edits: https://www.eyespy360.com/en-gb/faq/How_To_Use_Photoshop_To_Optimise_Images.html

3) You can improve your uploaded images within EyeSpy360: https://www.eyespy360.com/en-gb/faq/How_Can_I_Optimise_My_Uploaded_Images_Within_EyeSpy360.html

I hope this helps!

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Capterra-loader

Love this website!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to easily create 360 tours for my clients.

Cons: I took a little bit to learn. Once I learned how it was smooth and quick from there!

Vendor Response

by EYESPY360 on July 19, 2018

Hi Kasie,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team

Easy 360

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to create a 360 tour using the app

Cons: Over all the software was good. Would prefer a lower cost

Vendor Response

by EYESPY360 on July 19, 2018

Hi Scott,

Thank you very much for leaving us a review.

We always appreciate customer feedback, as we are constantly updating and improving our platform.

Don't hesitate to get in touch if you have any queries whatsoever.

Kind regards,

The EyeSpy360 Team