--- title: "Prompt.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Prompt.io Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/164777/Chatbox/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Prompt.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Prompt.io ## What is Prompt.io? Prompt.io™ is the winning and influence engine that turns conversations into action. Built for campaigns, advocacy organizations, and causes that need to move people to action, Prompt.io helps teams connect with constituents at scale through personalized, two-way SMS across 10DLC, toll-free, and short code channels. Go beyond plain text with HD MMS, scalable custom GIFs, and endless field merging that makes every message feel personal, even at massive volume. Capture attention and drive results with first-party polls & surveys, keyword actions, and automated workflows that keep your audience engaged without adding to your team's workload. Track every click and conversion with trackable SmartLinks, and extend your reach with Mobile Wallet Cards that keep your brand in constituents' pockets long after the message is sent. For organizations managing multiple chapters or coalitions, multi-org analytical dashboards give leadership a unified view of performance across every team. ## What is Prompt.io used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Prompt.io?[Manage this product listing](https://www.g2.com/products/prompt-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prompt.io 4.0 (9) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price $1000 Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.4 (96) Value For Money 4.4 (7) Value For Money 4.3 (78) Customer Service 4.0 (9) Customer Service 4.2 (86) ## Prompt.io alternatives [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## FAQs about Prompt.io Overview ### What company size and specific industries is Prompt.io built for? Prompt.io is designed for campaigns and advocacy organizations, including political, nonprofit, and community-focused groups that rely on texting to reach supporters and coordinate outreach. It fits small teams through larger multi-organization operations that need SMS, MMS, polls, workflows, SmartLinks, and shared dashboards. Features and Usability ### What are the key features of Prompt.io? Prompt.io offers 2-Way Messaging, SMS Messaging, Mass Texting, scheduled messaging, and autoresponders for campaign communication. It also includes contact management, customer segmentation, consent management, role-based permissions, reporting and analytics, alerts and notifications, and workflow management for communication, compliance, and performance tracking. Integrations ### Which third-party tools and platforms does Prompt.io integrate with? Prompt.io integrates with 6 third-party tools for communications, CRM, and messaging, including Bandwidth, NationBuilder, Salesforce Sales Cloud, Slack, Twilio, and Ytel. These catalog integrations cover contact management, team communication, and SMS or voice workflows across common business systems. Getting Started and Support ### What training and onboarding options does Prompt.io offer? Prompt.io provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars present scheduled group learning, and documentation offers written reference for self-paced review. Getting Started and Support ### What customer support options does Prompt.io offer? Prompt.io provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers, submit questions, and get direct assistance when needed. No reviewer feedback on support experience is available, so support quality and response times are not described. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Prompt.io includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a direct way to manage conversations and connect with customers across multiple touchpoints. However, it does not include **Real-Time Notifications**. By supporting **Chat/Messaging** and **Multi-Channel Communication**, the product helps businesses respond to inquiries in one place, maintain more consistent customer interactions, and provide teams with broader coverage across communication channels. Social Media Integration 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prompt.io 58 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Push Notifications: Trigger clickable pop-up messages - QR Codes: Matrix barcode that stores information - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text-to-Win: Messaging system designed for contests and sweepstakes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (9) 4.2 Based on 9 reviews ## Pricing Value for money 4.4 (7) Basic 1 $1,000 Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Bandwidth](https://www.capterra.com/p/167939/Bandwidth/)[ NationBuilder](https://www.capterra.com/p/130934/NationBuilder/)[ Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (9) 4.0 Based on 9 reviews ## User reviews Overall rating 4.0 Based on 9 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(2) 3(0) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful PR Principal Principal Used the software for: Less than 1 year ### "Incredible Product that Helped Us Grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2019 Pros Chatbox was easy to use, and more importantly, easy for our users to interact with Cons It took us some time to fully understand what it is capable of Brenda P. Digital Strategist Used the software for: 3-5 years ### "It's great for messaging peer to peer or broadcast" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 11, 2024 Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. Pros It was very easy and straight forward to set up and manage. Cons I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. Kim C. Consumer Financing Specialist Used the software for: 1-3 years ### "Too spotty of service to rely on" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 January 30, 2019 Pros Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. Cons Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. TL Team Lead Team Lead Used the software for: 1-3 years ### "Useful Product, Responsive team " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2019 There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. Pros The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. Cons When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. George A. Salesforce Administrator / Developer Used the software for: Less than 1 year ### "Extremely flexible company with a great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 5, 2017 We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. Pros Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. Cons Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. EX Executive Executive Used the software for: 1-3 years ### "Executive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 I love the support team Pros Ease-of-use and functionality were by far most appealing Cons None that jumped right out at me. The product works very well. Steve S. CEO Used the software for: Less than 1 year ### "Simplified user engagement and increase ROI within a very short time period!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2020 The Chatbox team from\[SENSITIVE CONTENT HIDDEN\] make the process so seamless and very professional. Pros That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. \[SENSITIVE CONTENT HIDDEN\] Cons No issues with the software, other than I wish I had found these guys earlier! BC Business Consultant Business Consultant Used the software for: 1-3 years ### "Consistent Errors, Bad Choice" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 16, 2019 I would NOT recommend Chatbox if your business relies on texting. Pros It's convenient to be able to text from Salesforce. Cons It ceases to function almost daily, there are constant errors and missed texts. They are never available for support. SM Sales Manager Sales Manager Used the software for: Less than 1 year ### "Chatbox saves me time. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2018 Pros I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over. Cons Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it. [View all Reviews](https://www.capterra.com/p/164777/Chatbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.