# Prompt.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prompt.io the right Live Chat solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164777/Chatbox/reviews --- Prompt.io 4 (9) [View alternatives](https://www.capterra.com/p/164777/Chatbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prompt.io Ease of use 4.3 Customer Service 4.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Principal Venture Capital & Private Equity Used the software for: 6-12 months ### "Incredible Product that Helped Us Grow" April 8, 2019 5.0 Pros Chatbox was easy to use, and more importantly, easy for our users to interact with Cons It took us some time to fully understand what it is capable of Review Source BP Brenda P. Digital Strategist Non-Profit Organization Management Used the software for: 2+ years ### "It's great for messaging peer to peer or broadcast" September 10, 2024 4.0 Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. Pros It was very easy and straight forward to set up and manage. Cons I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. Review Source Kim C. Consumer Financing Specialist Education Management Used the software for: 1-2 years ### "Too spotty of service to rely on" January 29, 2019 2.0 Pros Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. Cons Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. Review Source Response from Prompt.io September 12, 2019 Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further CP Claire P. Team Lead Education Management Used the software for: 1-2 years ### "Useful Product, Responsive team " September 13, 2019 4.0 There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. Pros The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. Cons When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. Review Source Response from Prompt.io September 16, 2019 Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us! GA George A. Salesforce Administrator / Developer E-Learning Used the software for: Less than 6 months ### "Extremely flexible company with a great product." July 5, 2017 5.0 We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. Pros Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. Cons Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. Review Source Response from Prompt.io July 6, 2017 Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon. TH Tom H. Executive Real Estate Used the software for: 1-2 years ### "Executive " September 5, 2019 5.0 I love the support team Pros Ease-of-use and functionality were by far most appealing Cons None that jumped right out at me. The product works very well. Review Source Response from Prompt.io September 11, 2019 Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! SS Steve S. CEO Insurance Used the software for: Less than 6 months ### "Simplified user engagement and increase ROI within a very short time period!" January 17, 2020 5.0 The Chatbox team from\[SENSITIVE CONTENT HIDDEN\] make the process so seamless and very professional. Pros That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. \[SENSITIVE CONTENT HIDDEN\] Cons No issues with the software, other than I wish I had found these guys earlier! Reason for choosing Prompt.io The time to market with Chatbox was the main reason we went with them, given other providers didn't seem to have such a "Drag and Drop" setup. Review Source Response from Prompt.io January 20, 2020 Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! JJ John J. Business Consultant Real Estate Used the software for: 1-2 years ### "Consistent Errors, Bad Choice" January 11, 2019 1.0 I would NOT recommend Chatbox if your business relies on texting. Pros It's convenient to be able to text from Salesforce. Cons It ceases to function almost daily, there are constant errors and missed texts. They are never available for support. Review Source BA Brian A. Sales Manager Used the software for: 6-12 months ### "Chatbox saves me time. " April 23, 2018 5.0 Pros I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over. Cons Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.