Who Uses This Software?

Visitor and contractor management market


Average Ratings

226 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Pricing Details
    Free trial then pay based on visitor usage
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Sine
  • www.sine.co
  • Founded 2013
  • Australia

About Sine

"Implementing Sine was one of the best decisions that our company made", Reymond, Goodman Property. Replace you visitor book with an iPad and easy to use web software with a 14-day free trial. Busy repeat visitors and contractors can also "check-in" to your business using their smart phone to save time. Hosts pre-register guests in advance and get notified via SMS, email or the Sine app when their visitor arrives. Instant set-up, easy to use and Sine supplies all the hardware globally.


Sine Features

  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking

Sine Reviews Recently Reviewed!

Really great product and service

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is great,it can do everything we need it to do. In particular we're happy that we can display a safety message upon sign in.

Not 100% sure of this yet, I cannot access all sign ons via my phone app , also require notification

Nov 17, 2017
4/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It should provide electronic monitoring of property access

Not 100% sure of this yet, I cannot access all sign ons via my phone app , also require notification

Cons: as above- plus would like fixed ASAP
Not 100% sure of this yet, I cannot access all sign ons via my phone app , also require notification

Easy and efficient to use.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use software so far. I am not aware of any upgrades so that will be the true test. It's a vey effective and efficient system. Guests appreciate it.

It was quick and easy to setup. The starter package came with everything we needed.

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customisable to what the site requires. The web interface is easy to use and access. Label printing and/or virtual passes are great to use as well.

Cons: One thing is it can't be displayed in portrait mode. Other issues would be labels cannot be customised.

Overall: Signing into sites are much more easier now and the form can be accessed by multiple people on or offsite to make sure information is correct.

product has worked very well

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We purchased this product over others on the market because of the ease of use to setup and administer.

Cons: Although I wanted something that didn't have so many features that it would be difficult to train people on there are a few things that would be nice to see such as integrations into chat applications in order to notify hosts.

Overall: a great automated solution to hosting visitors

Vendor Response

by Sine on November 06, 2017

Thanks for the review John and glad to see things are working well for you. Appreciate the feedback and reach us any time.

Pleasing experience so far, Always happy to give new technology or an improved system a go

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This system makes it easier for me to keep track of what customers I have onsite, what time they have arrived and when they have left,

Cons: This is not so much what I like least but what i think should be available and that just as we have a employees register we should have a designated company list to select from when they attend site which confirms they are working for a registered company to our business.
For example if the company is Man Roland - some will sign in they are from MAN some will sign in they are from Man Roland and another might sign in as MRA

Vendor Response

by Sine on November 06, 2017

Great feedback regarding the site-specific company list Kevin. It's something our product team is considering, so i'll let them know you've requested it. Awesome to be working with Nationwide News and reach our team anytime via online chat, support@sine.co or calling 0881215956

Great system, easy to use and manage

Oct 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

Cons: no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site.
ID card printers can be problematic when on wifi and sometimes not print.

Overall: Easy management of visitors to our site.

Vendor Response

by Sine on November 06, 2017

Thanks Jonathan for the feedback. The SineWeb Dashboard is mobile responsive, and can be accessed on any browser via any internet-connected device. It's great for a quick snapshot of the activity feed or accessing an evacuation report. Give it a go and send any feedback to support@sine.co

I am still not connected to the ipad sign in and have to input manually every key given out to con

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Quick and tidy check in and check out - You can actually read any mobile phone numbers when looking for Contractors

Cons: Only one of 2 computers on Front Desk is connected- started using this system beginning of September

Vendor Response

by Sine on November 01, 2017

Thanks for the review Sabine. If you need access to the SineWeb Dashboard, please ask your site administrator to add you to their team and you'll be up and running in no time. A guide is here to help. https://help.sine.co/knowledge-base/granting-team-permissions/ The SineWeb Dashboard can be accessed on any internet connected browser, so if one PC is up and running, then the other can be logged in instantly too. Reach us at support@sine.co if we can help

Easy to implement.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have found Sine simple to use and the fact that it is cloud based is the most thing I liked about this software.

Vendor Response

by Sine on November 01, 2017

Awesome review Chris. Thanks for submitting the feedback and great to be working with SunRice.

Easy to use for both staff and customers

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and clear instructions. We have a various types of customers come into our business and it is really easy for them to follow the screen

Vendor Response

by Sine on November 01, 2017

Appreciate the review and glad things have worked out well for you, your staff and customers. Reach us anytime.

great

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy tracking and visibility on visitors - notification system great for those in multiple meetings

Cons: group sign in and print delays

Vendor Response

by Sine on November 01, 2017

Cheers Emily for the review and feedback. Glad things are working well there. We've got some tips for group check-in here, which hopefully helps. https://help.sine.co/knowledge-base/tips-for-group-sign-ins/ Reach us anytime at support@sine.co

Easy to use, works very well

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the ease of checking in for returning visitors, visitors are not waiting to be checked in, we also like the fact that it prints the badges

Cons: The only issue we have found is that the scanner does not always work upon check out, so they have to then type their emails in again.

Vendor Response

by Sine on November 01, 2017

Thanks for the review and feedback Karen. Great to be working with Pyramid Precision. Let us know if you still have issues with QR scanning to check-out and we can see what we can do to help.

I don't use Sine often but when I do it seems very easy to use!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use - the layout is very easy to navigate around. It has a nice look to it - pleasing to they eye!

Vendor Response

by Sine on November 01, 2017

Cheers for the feedback Rebecca and glad things are working well at Thomas More College.

Powerful and easy to use visitor's system!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This visitor software has the following great features: user-friendly interface; email/sms host notifications; convenient guest check-in/out process; easy multisite implementation; support foreign languages interface on the fly; mobile app for visitors; run on an affordable hardware platform.

Cons: You have to use predefined visitor's pass templates. They have the limited customization abilities.

Vendor Response

by Sine on November 01, 2017

Awesome review Dmytro and thanks for taking the time to provide feedback. Let us know what specific customisation you may require, and we'll see where we can help. Great to see the core features of Sine are helping you and Kreisler Industrial.

For our first visitor management experience, it appears to be a good tool.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use is good as is the customization options. Value seems fine so far. We are still testing and have not yet put into operation.

Cons: The inability to edit the visitor log and delete test sign-ins.

Vendor Response

by Sine on November 01, 2017

Thanks for a great review Roger. Glad Sine was easy for you to get started. Reach us anytime at support@sine.co or via online chat right from the SineWeb Dashboard and we'll help you get started when you're ready.

User friendly

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Frees up the receptionist time with not having to announce visitors. Reception does not need to be manned when visitors enter.

Cons: Every now and then it doesn't recognize a return visitor and all details need to be entered again, frustrating for the visitor.

Vendor Response

by Sine on November 01, 2017

Cheers Jane for submitting a review. If it doesn't take up too much of your time, the next time a returning user here doesn't seem to work, please contact our support team via online chat on the dashboard or 0881215956 and we'll help you troubleshoot in real-time. Glad things are working well there for Rural Co.

Great - works for us - and a lot of visitors like it

Oct 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use and ease to setup, Management from back end, Setting up visitors for future visits, Interface

Cons: Single Sign On to manage the app, how to input information if somebody is sick, better reporting that is automated

Overall: Easy sign in process for visitors

Vendor Response

by Sine on November 01, 2017

Cheers Sam and great feedback. SSO is not too far away and we'll let you know when it's available for you. We recently revamped our reports module and this guide on automated reports may help. https://help.sine.co/knowledge-base/new-reports/ Reach us anytime via online chat, support@sine.co or 0881215956

fast and flash looking but needs more flexibility

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its fast and looks impressive and very modern. It appears to be easy to navigate by people who have never used the system before.

Cons: I cannot get anything changed or implemented as I have been advised that its not a function that has been implemented.

Overall: We can have an unmanned reception as the system now alerts people to visitors and deliveries.

Vendor Response

by Sine on November 01, 2017

Cheers Josephine for the feedback. What specifically do you need changed or customised? We have lots of customisation via check-in types, entry forms and process, notifications, etc. Happy to help where we can and reach us via support@sine.co any time, or via 24-hour online chat support.

sine staff have been very helpful

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Gives great reports,lets me see who is on site and off site, is very accurate, is an easy way of keeping track of contractor's times.

Vendor Response

by Sine on November 01, 2017

Really appreciate the review Maxine and great to be working with you and your team. Reach our team anytime via online chat or support@sine.co and we're happy to help

Good system, easy user interface for guests

Oct 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Flexibility, stability and ease of use. Our users, both guests and internal hosts have been able to use the system with little training required.

Cons: Not being able to customize fonts and sizes on the guest label, or influence label design manually. We need the ability to manipulate certain aspects that are not currently available.

Vendor Response

by Sine on November 01, 2017

Thanks Scott for submitted the feedback. We've passed your feedback regarding printing design and customisation onto our product team to consider. We're all ears when it comes to things like this, so please reach us anytime via support@sine.co. Glad things are working well for you at Singota Solutions

Overall easy to setup, roll-out, and QA. Customer support responded rapidly.

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. Light-weight and simple. No clutter. Bug free. More flexible and price-lenient packages.

Cons: Somewhat limited in terms of proxy features, like being able to have proxy responses between reception staff and the host for a visitor (e.g. "let the visitor know I'll be down in 5 minutes").

Vendor Response

by Sine on October 05, 2017

Thanks for the review Jason and awesome to be working with Ogilvy. We're working on some exciting new features and enhancement. Watch this space.

Your software allows for NO customization. One size Does NOT Fit All!!

Sep 28, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Simple to use once installed. If your requirements are very simple and you don't have an IT department, this system can be a good solution.

Cons: It allows for no customization. From the perspective of a large organization with multiple offices, having a customization program is important. The standard design for your badge is very poor. Having to put up with a head icon because we choose not to take a picture of the visitor is unacceptable. The client should either be able to design his own badge or you should have support to modify the design to meet the needs of the client.

Overall: I learned to ask more specific questions up front and not to believe that there was really a team of techs to help support the product.

Vendor Response

by Sine on October 05, 2017

Thanks for the feedback Paul, and we'll pass your badge design suggestions onto our Product Team. Happy to do so. If you have further suggestions on how we can make Sine better for you, please reach our online chat team anytime, or send a note to support@sine.co. There's plenty of customisations in terms of notifications, branding, check in flows and more that we'd be happy to guide you through.

Great system, show the information we required it to when checking in contractors

Sep 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: how it looks on the IPAD .How we can show maps./pdfs on the contractor/visitor check in. geo fencing is also a great feature.

Cons: I find it ridiculous that a staff member has to select a host to when checking in. This should not be an option for staff, just contractors and visitors.

Vendor Response

by Sine on September 29, 2017

Thanks for the review Michael and great to be working with Belcom. Great news! Host selection by Visitor Type is now enabled on the dashboard, so your staff can check in without having to select a host. Let us know if you need any help enabling this.

good. i have tested a few before committing to Sine and i really like this app for our business.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: we have been able to remove the dedicated reception role. the app is inviting and guests have no trouble using it

Cons: it sometimes freezes and we have to close it to reset
would be better if it integrated with other software like Skype to receive notifications
hosts should not have to sign in and make an account to get notifications, they should just be available to be added to a list

Vendor Response

by Sine on September 29, 2017

Appreciate the review Vanessa and great to have you onboard. We're working on lots of exciting integrations, and thanks for the feedback. For security purposes, we do need Hosts to claim their Sine accounts to receive notifications.

The launch of Sine in our office has been very easy with minimal disturbance to daily operations.

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sine is very configurable to business needs with ongoing updates to functionality. Updates to the kiosk are very simple and automatically update when saved which is a great feature. Ongoing support and live chat has been prompt and a wonderful experience overall. The Sine team have shown great interest in solving any minor bump in the road.

Cons: Some features are not yet available which causes some confusion amongst hosts. This is mainly on the iPhone app notifications only being issued when the app is open in the background.

Vendor Response

by Sine on September 29, 2017

Glad all is going well Rylend. I know our team are working with you in resolving some technical issues. Reach us anytime at support@sine.co and we're happy to help.

One of the best systems I have used in 9 years.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is easy to use, has many different features and it suits our needs at this site
Compared to the old system we used, SINE wins hands down in many aspects.
The online support is wonderful

Cons: It is annoying that every now and then I need to refresh the page if I havnt been using it for a period of time

Overall: I love the invitations part of the system. We often need to prebook a lot of people at all different times of the day. I also like the option where I can text people requesting they return the access pass when they have forgotten to return

Vendor Response

by Sine on September 29, 2017

What a great review Mazz. Thank you very much and glad you're enjoying Sine and we've made things easier for you. We'll be in contact regarding you having to refresh your browser to get occasional updates. Leave that with us and please reach us via online chat or support@sine.co if you need.

Great for a basic experience

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automatically uploading information through the API easily ensures that staff information is kept up-to-date and synchronised with other data sources (such as an LDAP Directory). The simple interface is also easy for visitors of all backgrounds to use.

Cons: It's quite limited or restricted in terms of customisation making it difficult to use as a replacement for a human receptionist. For example, adding buttons to the idle screen for walk-in visitors such as job seekers, or customising email notifications to CC a team as well as send to the host simply aren't possible.

Overall: Digitisation and better security over a traditional paper sign-in book

Vendor Response

by Sine on September 29, 2017

Cheers Adam, and great to be working with you and Programmed nationally. Always appreciate the feedback and we'll pass this onto our Product Team. Reach us anytime.

Sine Pro has been easy to use, helps the visitor to contact the person immediately via e-mail/text

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support representative has been great to deal with help to fix a few printing issues and do a system upgrade that was required. Receiving emails when there are printing issues is a great addition to the updates that happened recently

Cons: don't really have any issues with Sine Pro, the only negative I can think of is that sometimes guests are cancelling the printing after the host name has been entered, therefore not printing a sticker

Vendor Response

by Sine on September 29, 2017

Great review Scott and thanks for the feedback. We resolved a few printing related issues as of late, so you should be up and running smoothly now, but please let us know if we can help along the way.

Overall an easy to use system with some clever features.

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pros to this software are that it is easy to use and has some great features to track visitors pre-organise visitor passes. The broadcast feature can be very useful, and if you are using visitor passes you can message the guest to advise that they have not returned their card.

Cons: It seems after a if you don't operate the software after a while it "times out" and you have to refresh the page before doing anything else. (this being if you are using it from a web page)

Vendor Response

by Sine on September 29, 2017

Thanks Jamie. Awesome to see you're using the invitation functionality really well, along with the messaging features. Reach us at support@sine.co if your browser still has time out issues, and we can look into this further.

excellent - better than being on reception !!

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: visitor setting up his profile so he doesn't have to spend ages filling in the IPAD ..
presetting up invitations for large groups attending .. and being able to sign them out with the click of a button ..

Cons: printing: had a few issues with preprinting badges .. printing out duplicates and then the next day not printing at all .. and the printer going off line regularly which means the visitor can't print a badge ..
System: going offline regularly - so that it either doesn't work when visitors arrive or it won't scan their badge as its offline ..

Vendor Response

by Sine on September 29, 2017

Cheers for the review Ronlyn. Glad to hear things are working well and we'll get on top of those printing issues for you ASAP. Will be in touch. Please ensure you have a stable Wi-Fi connection, and SinePoint Pro should work a treat. :)

The support from the Help Desk has been disappointing. No follow up call was made to us as promised

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Efficient and easy to operate. Gives us an accurate measure of who has signed in and departed the building. The ability to sign in with the app is a good feature, especially for our regular visitors.

Cons: Limitations with the mobile phone field. If the visitor has no mobile, sign in cannot proceed. An option to skip this field would be useful

Vendor Response

by Sine on September 29, 2017

Hey Michelle, sorry to hear support hasn't worked out for you. We're available 24 hours via online chat, and you can always email support@sine.co and we'll get back to you. Let us know if the issue you called about is still unresolved and we'll get that sorted for you. Mobile has been made mandatory on your account, but this can be made optional; but Aurizon management did want that field completed, hence why it can be skipped. Reach us any time and we're happy to help.

Easy to use for the Contractors & visitors to the centre.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Modern innovative and easy to use. This is a great idea to assist with the constant battle of logging in and out of visitors & contractors to site.

Cons: It would be good to have business/information cards to hand out to contractors for invite to join. Similar to a invitation. :-)

Overall: easy to use and responsive.

Vendor Response

by Sine on September 29, 2017

Thanks for the review Carla, great to see things have been easy for you and your visitors/contractors. We have lots of guides available to help your Contractors get started on Sine Pro. Check this out https://help.sine.co/categories/mobile-app/

Use it for Asthma Swim Program attendance tracking, screen children's asthma control and surveys.

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Intuitive set up
Support team happy to work with me through several different possible options to allow a family of siblings is entered each Saturday as quickly as possible.
Support team fast acting through text, providing helpful links I could follow.
Support team called to go through what became a more complex situation after first few solutions didn't work, and were able to talk to me without tech jargon.
Love geo fence so families can't say they have attended when they haven't.
Gave us space to work out how we could use the software without pressuring us about the invoice and interrupting our service while we did some trial and error.
Parents love it.
Fast track codes are great.
QR codes are great, parents thought were really high tech savvy when we trialed those.

Cons: I know the software is not designed to sign in multiple children who might be enrolled with one parent with one email and one mobile phone number. I get normally this would be used for an adult signing in to a location. On this basis it is great.

For our purpose, not being able to log in once and for a parent to answer questions pertaining to each of their children is an issue. One potential option was for the number of visitor types to increase, so a family could log in to their own type where their check in form is customised for their children.

Vendor Response

by Sine on September 29, 2017

Appreciate the review and feedback Donna. Great to be working with you and Asthma Foundation. We'll pass your suggestions onto our Product Team for something to consider. Reach us anytime via support@sine.co or online chat :)

Good system but poor technical support that I was able to fix it by my self.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I helps the visitor to contact the person immediately via e-mail without contacting them over the phone.

Cons: Some of the features are not available like to skip the person whom they want to see and automatically send them the e-mail. For example, if the visitor is for job application, it will automatically send an e-mail to HR.

Overall: Avoid issuing ID pass and ask them to log their names and company info.

Vendor Response

by Sine on September 29, 2017

Thanks for the review Gil. Please reach us at support@sine.co to let us know how our support could have improved. We do have the ability to automatically select the host if that specific Host invited their guest with a fast track code. Let us know if you'd like a call to discuss further.

Easy to set up and teach people how to use.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: How easy someone can navigate the software without having used it before - visitors really embrace it.

Cons: That the printer continues to disconnect and can't reconnect itself - doesn't look to be an electrical issue.

Vendor Response

by Sine on September 05, 2017

Cheers Sally for the review and great to be working with Downer. Our support team will be in contact regarding the printer drop outs, but please reach us via support@sine.co if you have any further questions. We're happy to help

A huge upgrade from our old paper book! Much easier to use and track who is in our building.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to set up, user friendly, no extra charge for Contractor add-on, we could add our own branded back ground.

Cons: Sign out QR Scan sometimes has troubles and can't seem to get SMS notifications to work, only app notifications and e-mail.

Vendor Response

by Sine on September 05, 2017

Glad to see all is working well for you Jenna. Certainly Sine is an upgrade from outdated paper systems. We've turned SMS notification ON for your account, so that should all be working now. Please reach us any time via support@sine.co and we're happy to assist.

Easy to implement and our customers love it!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This system has replaced a 'sign-in' book. It looks much more professional and frees up the time of our front desk staff.

Cons: It could use some more colors on the front pages - this is probably user configurable!

Vendor Response

by Sine on September 05, 2017

Awesome review Jim and great to be working with Bendigo Telco. You can customise iPad backgrounds, which would bring your iPad front page to life a bit more. Guide here. https://help.sine.co/knowledge-base/adding-ipad-backgrounds-and-a-site-logo/

Easy to install and get up and running

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is easy for visitors to use, minimal assistance needed from Receptionist to get people checked in.

Cons: We didn't like the photo taking function due to the angle of our ipad so have turned it off. Visitors also didn't like having their photo taken.

Vendor Response

by Sine on September 05, 2017

Thanks for the review Jessica. Really appreciate it and glad all has been easy for your visitors so far.

Replaced our Visitor book with Sine - Excellent

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of configuration, use and professional look for visitors. Very easy to configure and visitors really like to use this. We were able to put our own brand on this with rolling images.

Overall: Tracking and auditing of visitors. Professional look and feel.

Vendor Response

by Sine on September 01, 2017

Great review John, and awesome to be working with MyBudget. Glad Sine has been easy to setup and use so far :)

Fairly easy to use . Set up was simple .

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That all visitors have to do an induction .That you can sign in using your phone and scan the QR code.

Cons: That you cant pull up a current visitors list on the app . I think printing it out in a real emergency is not going to be quick enough.

Overall: that all inductions are kept online .

Vendor Response

by Sine on September 01, 2017

Cheers Sheree for reviewing Sine. Glad we're helping your induction and safety processes. The SineWeb dashboard is available on any browser and any device, so you can easily and securely log in on a smartphone during an emergency where time is restricted.

Good for sites when BSM is not always on site, software easy to use

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and notified when contractors on site. Site induction information is attached in contractor sign-in.

Cons: Contractors only put in brief description of works, doesn't include JLL forms for permits which means the contractor paper book is still required.

Overall: -

Vendor Response

by Sine on September 01, 2017

Appreciate the review Jake. Thank you. Please reach us at support@sine.co and we'd be happy to discuss opportunities to digitise more of your paper processes into check in types and digital forms. Happy to help :)

while it has some great fetures it seems to be targeted to low risk enviroments

Aug 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: knowing who is on site in an emergency
being able to text all those on site in an emergency
new scan code will be good
A scan in for regular visitors would be good

Cons: unreliable in relation to knowing I have not left the location and asking me to sign out
Staf should just sign in without having to nominate who you are seeing
Visitors should never be able to sign in without at least a phone number

Vendor Response

by Sine on September 01, 2017

Thanks for the review and feedback Mark. Check out this guide on staff checkin workflows. https://help.sine.co/knowledge-base/staff-check-in-only-quick-start-guide/ Also, our smartphone app uses location based services to check in and out, and will send a prompt to a user if they've left the geofence check in radius. It can automatically check you out if you've left the site. Reach us at support@sine.co and we'll guide you through this process.

Easy and simple

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of checking guests in and returning users.
Running reports easily to account for guests onsite.

Cons: There is no scan option for check out, on the machine and on the ticket which prints out - Not sure if this is an extra feature.
Having two Ipad's (Sine systems) connected wirelessly to the one printer - If both machines are being checked in at the same time, only one of the badges will print out. Not sure whether this is a connectivity issue or something that Sine can rectify.

Vendor Response

by Sine on September 01, 2017

Great to be working with Downer and thanks for taking the time to give us a review, Caitlin. QR scan to check out is now a feature on Sine. Learn more here. https://help.sine.co/knowledge-base/using-your-badge-qr-code-to-check-out/

Use of software extremely easy to understand and functions are straightforward.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the functionality and the method of notifying the contact here at my company.
Easy to operate software.

Cons: I am unable to edit the size of text, remove information from print out badge. Overall system works very well.

Vendor Response

by Sine on August 28, 2017

Great to be working with SAS Automotive, and thanks for the review David. Great to implementation was easy and straight forward for you, and you're enjoying the system. Reach us anytime with further feedback, and we'll always pass this onto our product team to consider.

Very user friendly to set up and good feedback from visitors.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Professional approach for recording visitors
Requires our visitors to acknowledge our Child Safety policy

Cons: the angle the photograph takes for the visitor is not great. The photo created is not a very good photo of the visitor

Vendor Response

by Sine on September 01, 2017

Appreciate the review and feedback Kerrie. Reach us any time and happy we're helping De La Salle College

Good system which we can build on!

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that the system can call mobiles if an muster is required, it has GPS functionality and will allow automatic sign out when you leave site

Cons: Would like it suited to sites and not one shoe fits all! No timeline on when changes can be made to system

Vendor Response

by Sine on August 28, 2017

Thanks for the review Garry. Great to see you're enjoying some of the benefits of Sine. We're always adding new features and improvements, and we'll let you know with an update on when they are available.

very easy experience and great support as to setting it up with ease over the telephone

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: we use simply as a time tracker for staff - in and out each day and it works well - the proximity cards are working well too and easy to use for our staff

Vendor Response

by Sine on August 12, 2017

Awesome review Jenny and we're glad the Sine experience has been easy and beneficial. Reach us anytime if we can help

Very easy to use, good online support.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: As an administrator, it is very easy to track who is in and out of the office which is a big requirement for us when directing phone calls.

Cons: That the iPad and iPhone doesn't 'talk to each other' and you have to use only one or the other. It would be handy if we could sign in with one and out with the other if needed.

Vendor Response

by Sine on August 12, 2017

Great review Sarah and appreciate your feedback and you taking the time to get in contact.

Above average

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Fairly simple for customers, accept often have issues with cellphone numbers not being accepted when overseas numbers

Cons: Needs more features for administrators, would like to add photos for staff myself rather than them having to do it themselves

Vendor Response

by Sine on August 12, 2017

Thanks for the review Samantha and feedback. We'll let our product team know about your feedback regarding Host photos. Reach us any time via online chat or support@sine.co if we can help along the way

Great support and easy to setup.

Aug 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The app provides excellent customization and functionality with branding and workflows. It is fully capable of replacing our current written sign-in process.

Cons: Unable to send automated responses to externals emails after a user completes certain workflows. (an external email is sent to our IT team after a visitor selects "No" on a Yes/No question).
Unable to rename or remove certain boxes in the template. For example, renaming the "Next Visitor" button to "Finished".

Overall: Progressed our company beyond the current written sign-in process. Saved the company money and provided a more efficient process which is easily combined with our data systems.

Vendor Response

by Sine on August 12, 2017

Great review Rhys and it's our pleasure to be working with B&R Enclosures. Thanks for taking the time to provide feedback, and please reach us any time via online chat or support@sine.co if we can help you further. We'll pass on your feedback to our product team.

Easy to understand software. Printer setup required technical support. We are still in testing.

Aug 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Setting up of IPad was easy to understand and followed logical steps. Still in testing phase as we are awaiting for our own Technical support to rollout AD output in CSV format.

Cons: Inability to change label template to larger and different corporate font. Also the label format doesn't actually appear as visually appealing as the IPad.

Vendor Response

by Sine on August 12, 2017

Thanks for the review and feedback Katrina. Reach us any time if we can assist and great to have you on board

Easy to setup and operate. Feedback is very positive.

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I like the ease of setting up and administrating. The app and portal are simple to use. Visitors are surprised by it (like it) and both staff and visitors provide positive feedback. Staff love that they get an SMS when guests arrive and check in.

Cons: We had some issues getting the printer on our wifi, but that was not a SINE product problem. Once that was sorted out connecting to the printer was simple.

Overall: We've done away with the old messy sign in book. Instant notification that guest\visitors have arrived.

Vendor Response

by Sine on August 12, 2017

Awesome review Stephen and great to be working with The REIQ

Best Product on the Market

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very simplistic and always works, it makes your organisation look professional and allows instant notifications to your hosts when visitors arrive both with email and SMS alerts.

Cons: No auto tracking of printing for replenishment of labels. Software should know how many labels it is using and re-order automatically

Overall: Instant notifications of visitors arriving means less admin times following up staff whereabouts.

Vendor Response

by Sine on August 04, 2017

Appreciate the great review Chris, thank you. We'll pass your feedback onto the product team to consider some printing enhancements. Great idea, and it's great to be working with Northline.

Very happy with SinePoint Pro

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that it has a 'return visitor' function. It makes it very easy for our regulars to check in.

Cons: It doesn't automatically re-sync new staff 'host' data. Other than that, there's nothing I'd change.

Vendor Response

by Sine on August 04, 2017

Thanks for the review Ash and glad you're happy with Sine. Reach us any time if we can help

Positive and gaining sign in compliance

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are now able to record who is on campus at all times, which is important under Student Protection Guidelines. Can print emergency lists and conduct audits as per requirements to monitor who has been on campus. Those that are being visited are notified by email the person has signed in - just in case the Receptionist is busy and cant call them straight away.

Cons: Would be great to have more formatting options - mainly for aesthetic purposes. This is so the WHS instructions are clearly laid out for contractors signing in.

Overall: The ability to audit who is coming on campus and how often. This means we can capture people who might not have completed the correct inductions or provided correct paperwork in regards to Contractors.

Vendor Response

by Sine on August 04, 2017

We're glad we're able to help The Southport School. Thanks for the review Michelle and thanks for the feedback too. Reach us any time. :)

Sine has been one of the easiest process change introductions I have done.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, different sign in options, contractor acceptance and take-up, support, quality of hardware.

Cons: Nothing really, but if you could integrate the other contractor management functions into the software, site induction, etc into the software it will tick all the boxes.

Overall: Replaced antiquated paper sign in/out process, contractor management and monitoring.

Vendor Response

by Sine on July 27, 2017

Great review Stephen and thanks for making time to give us some feedback. You can look into potential integrations here. https://help.sine.co/knowledge-base/sine-pro-webhook-integrations-setup/ Reach us anytime via support@sine.co and we're happy to help.

The Sine system is a professional front end for visitors to our office.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Sine software just works and looks great in our reception. The customised look of the interface, enhances the professional loo of the office.

Cons: There is nothing wrong with this software that I can see. The Sine software is slick and professional.

Vendor Response

by Sine on July 27, 2017

Thanks Robert and great to be working with Downer. Appreciate the review and if you ever do have feedback for us, reach us via support@sine.co

Simple to use and administer.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use. The technology helps us in the notification of visitors arriving and then being able to track who has visited us.

Cons: Monthly Cost. Much too high for what we are getting in return. A couple of times employee names would not come up in the directory but on the Admin site they are listed in there. I have to delete them and then add them again for it to fix it.

Vendor Response

by Sine on July 20, 2017

Thanks for the review Mark. Glad Sine is working well for you. Did you try a soft reset of the app and see if that repopulated the Host list that was missing entries? I'll raise your feedback with our tech team and see if we can replicate or see what's going on.

User friendly

Jul 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for most of our users. It is self-explanatory for our end users as well on the back end. It is user-friendly.

Cons: For this to be used as a sign in for our staff, we need to have a few features fine-tuned or added.

Overall: Accessibility and ease of use.

Vendor Response

by Sine on July 17, 2017

Thanks for the feedback and review Titi. Glad to see we're helping and reach us anytime via support@sine.co if you have further suggestions on how we can improve staff check-in workflows.

We implemented this as part of our ISO 9001 certification and it is very easy to use!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We like the fact that we could configure an email to notify when your visitor arrived. Also the visitors find it very easy to use, and we are able to track and record our visitors to satisfy our ISO9001 requirements

Cons: I have not had the ability to understand how the reporting works for reviewing historical data, so I do not know how I will like it.

Overall: satisfied our ISO 9001 requirement for informing our visitors of our environmental and quality policies; allows us to capture their agreement to follow our policy as well as providing us a record of our visitors over time. the bonus is that we have an email sent to the person that is expecting the visitor and this makes the process go from good to great

Vendor Response

by Sine on July 14, 2017

Glad we're able to make your workplace safer and more compliant, Anita. Reach us anytime with questions or feedback and we're happy to help. Support@sine.co Thank you for the review.

Great system and easy to use

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The system is extremely easy to set-up and use. Customers and clients have also commented how easy it is and the ability to sign in prior to arriving in the office is a great feature.

Cons: We have received a few minor complaints regarding logging out. Can a three letter recognition be implemented similar to the host field? Also, when signing in before arrival in the office, is it possible to have a badge printed prior to their arrival in the office?

Overall: We have now changed our reception from being a staffed reception desk to an unstaffed reception desk whilst still retaining a positive corporate image.

Vendor Response

by Sine on July 14, 2017

Awesome review Doug, thank you. Depending on how your account is setup and your workflow you can print badges for future invites guide here - https://help.sine.co/knowledge-base/printing-future-invites/ Or turn on mobile pass printing too https://help.sine.co/knowledge-base/mobile-and-web-printing/ Reach us anytime via online chat or support@sine.co and we'll guide you through

Great for notification of visitors

Jul 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Return clients don't have to complete all details again and notifications are sent when they're here

Cons: There should be a barcode scanning function to be able to scan when logging out rather than having to remember what details you entered when you arrived.

Vendor Response

by Sine on July 14, 2017

Thanks for the review and feedback Maria. Always great to know how we can improve customer workflows. Great to have IPD Group on board

I am on the front desk and have found people find it very easy to navigate.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like the way it has freed me up at reception, I don't have to chase staff any more..they see their email or text notification and come to collect their client/appointment from reception.

Cons: Can't think of anything other than girls complain about the angle they have to take the picture, they like to take it from above not from below.

Vendor Response

by Sine on July 11, 2017

Great review Julie, thank you. And glad we're helping Southern Cross Austereo and front desk teams like yourself :) Reach us any time.

Very helpful from the start, prompt to answer any questions.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to setup and fairly intuitive. Found it to be very easy to migrate from previous contractor system with good take up.

Cons: Reporting very limited, needs more work. The system would benefit from a wireless or Bluetooth scanner so that the QR codes on keys can be scanned via the iPad.

Overall: More uptake and visibility of contractors onsite, when they sign in and out.

Vendor Response

by Sine on July 11, 2017

Thanks for the review Mark and great to be working with Centuria at a key asset within your portfolio. Reporting and some other significant enhancements are all on our pipeline, and we'll share them with you in due course. You're gonna love them. Stay in touch and reach us any time

unable to use label printer so system has only limited use and still have to run a manual sign in

Jul 10, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: sign in system works well in terms of being able to register and go through health and safety briefing requirements

Cons: My understanding is that the label printer has never worked since the system was purchased and installed.
I have taken over as operations manager, but would have expected that if a new system was purchased that that their would have been some form of follow up to ensure the system had been installed correctly and was fully operational. Unfortunately, I am unable to verify this but in reality it would be easier to go back to a manual system rather than have a sign in system that is only partly operational

Vendor Response

by Sine on July 11, 2017

Hi Andrew. Thanks for the feedback. Please refer to email from Sine Customer Support on 4 May with relevant guides to configure the printer onto your corporate network; as well as our follow up on 8 May 2017 asking if the printer was now operational and if we could help further. Sorry we never heard back from you. Here's a guide as a refresher, https://help.sine.co/knowledge-base/connecting-the-brother-printer-to-your-corporate-network/, but please reach us anytime via online chat, email or phone; and we're happy to help.

Excellent support from the Sine team

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You have an electronic record of all your visitors and they are able to view health and safety documents when they sign in.

Cons: It is annoying when it occasionally crashes. Visitors sometimes complain that sign in takes too long the first time they sign in.

Overall: It saves having to keep paper records and it means that visitors can view the necessary health and safety documents when they sign in.

Vendor Response

by Sine on July 07, 2017

Thank you for a great review Caroline. Please ensure you have the latest version of SInePoint Pro on the iPad and let us know if you have any further issues with the app crashing. Reach us any time via support@sine.co

Have only used the Sine & have had no problems.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use, has not given me any problems. But having only used Sine fewer times since its implementation it may be too early to comment.

Vendor Response

by Sine on July 06, 2017

Appreciate the feedback Adrian and great to be working with News Corp. Reach us any time if we can help

It's an intuitive and easy to use system.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use.

Cons: A few small things around events where we may not always have all of the detail required, and it then becomes a manual process at time of check-in.

Vendor Response

by Sine on July 06, 2017

Thanks Daniel for taking the time to review us. Keep the feedback coming and we're happy to help.

Easy to use

Jul 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly
Reports feature is good
Sound feature when people check in
Being able to have the option to make notes on people when they check in is handy.

Vendor Response

by Sine on July 06, 2017

Thank you for the review Kim and great to be helping the Department of Housing and Public Works. Reach us with any further feedback

Great. Quick. Easy to use.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick and easy to use for both visitors and administrators. Easy to monitor through the online dashboard.

Vendor Response

by Sine on July 06, 2017

Awesome feedback Liam and thanks for the review.

easy, professional, could use minor improvements

Jul 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - user friendly
- professional
-efficient
-staff appear to like it

Cons: -the camera
-people think where its says "optional" that then they don't have to put any information, would be best to have something that's says 'please pick at least one contact method'
-cant make amendments to a check in
-doesn't state how long a vistor is planning to be in the building for
-would be great if contractors could start to use it
-has been very minimal information given to staff about the devices purpose and importance

Overall: security

Vendor Response

by Sine on July 06, 2017

Thanks for the review Lisa and we'll pass your feedback onto our product team. We can also pass your feedback onto the account lead and see if any further improvements can be made. Talk soon

Great Software idea

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows our visitors to read and acknowledge digitally. The software is great for offices without a receptionist since I get an email to notify me when a visitor arrives. Provides a digital log of all visitors that meet our ISO standards.

Cons: Requires too much information when visitors sign in. checkout options need to be expanded. For example, our employees are required to check out their guests. But the only way to check out a guest is to either know the phone number they used or their email address. There should be a list of visitors in the building and I should be able to check people out like that.

Overall: Digital log and acknowledgment and notification of when visitors arrive.

Vendor Response

by Sine on June 28, 2017

Great to hear from you Kristy and thanks for the review. Correct, a visitor can check out with their mobile or email; or by admin/hosts via the dashboard. We don't provision check out via name, as name can occasionally be duplicative, whereas mobiles and emails are unique. Glad you're happy overall and reach us any time.

SinePro is good, except for the first time you enter your details, that can be a tad time consuming

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it takes a picture and then prints it off as a sticker, that it remembers your details and doesn't need to take a second photo when you are returning to a site

Cons: the amount of details you have to enter the first time you visit a sight. And that there is no group check in option

Overall: I don't have to keep a paper trail of all the guests that visit the site, now all the information is in one place and is easy to filter through :)

Vendor Response

by Sine on June 28, 2017

Awesome feedback Nikita and great to be working with Suncorp. Glad we've saved some paper and made reporting a lot easier for you. The details captured on check in are the minimum requirement stipulated by Suncorp, but i'll pass your feedback onto your account lead as a suggestion to improve. Reach us any time

Sine has simplified the way visitors check in and has tightened our security through out our office.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how visitors can sign in via iPad or manual through the web. I like that you can preregister groups of visitors easily in one function.

Cons: I love how many settings there are but I don't like how they are not customizable. I think there needs to be a way to customize the settings based on visitor type.

Vendor Response

by Sine on June 28, 2017

Appreciate the review Lauren, thank you. Great to see it's helped your business. Let us know what level of customisation you're looking to implement based on visitor types. Reach us anytime via support@sine.co or via online chat

Easy When it works

Jun 27, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Straight forward and very easy to use. Modern and nifty. The product is fantastic when it is working.

Cons: Printing issues and connectivity with printers were a daily problem. Not so much in the last week. App does freeze 2-3 times daily and does need to be closed and relaunched.

Overall: NA

Vendor Response

by Sine on June 27, 2017

Hi Will, thanks for the feedback and glad you've found plenty of benefit from Sine. Most likely your app freeze is due to an update required. We will contact your site administrator to ensure you've got the latest version of SinePoint Pro, and this should resolve some of the printing and other glitches you've experienced. Leave it with us and reach us any time via online chat right from the dashboard. :)

Very good and very simple to setup

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and easy to setup.

Cons: Need to be able to configure Font Size for name. Chairman complained the name is too small. Some systems have phone capabilities where you can call the person from the kiosk. That should be an option.

Vendor Response

by Sine on June 28, 2017

Thanks for the review Giri and we're glad to be working with Civmec. Visitors can alert a host of their arrival via email, sms or in-app push; but we'll pass your feedback onto our product team.

still in implementation stage. overall this is a good product.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Still in the implementation stage. overall this is a good product.

Cons: Our preferred platform is Android tablet. having iPad requires a bit more work in training etc.

Vendor Response

by Sine on June 16, 2017

Thanks for the review Graham and nice to see that overall, Sine has been a good product through the implementation stage. Reach us anytime and we're happy to help

Still learning the features

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Still learning the features but good to take down contractors and I like the phone number that's listed in the text message to say they are on site

Cons: Having to set up who they are seeing on site , contractors could just be there is do a job and not to see anyone.

Overall: Tracking contractors

Vendor Response

by Sine on June 06, 2017

Thanks for the review Louisa and great to see you're finding value in the software. Appreciate the feedback and talk soon

Absolutely flawless after-sales service. Continuous support.

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Highly configurable and dynamic software. Multi-platform integration is a must to keep up with contemporary business needs, and Sine does it excellently. The biggest advantage aside from the software is in the customer support.

Overall: Ease of personnel management across sites at which it has been implemented.

Vendor Response

by Sine on June 16, 2017

Appreciate the review and excellent feedback Travis. Great to be helping Cleanaway and making your workplace safer! :)

Most visitors enjoy the process which is better than signing a paper logue. I like paperless.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy, efficient; takes little time for the visitors to complete the check-in, and makes the return process quick. As well, they check out with ease. I like that if a visitor forgets to check out I can do it.

Cons: The photos are TOOOOO dark on the labels, not clear. Everyone's a silhouette. It needs to perform as a mobile phone camera does; maybe needs a flash, or some type of back lighting.

Vendor Response

by Sine on June 04, 2017

Thanks for the feedback Jaki and great to see you're enjoying the new system.

Easy & professional

May 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Information capture
Intuitive
Customisable yet simple
Time Saving
Adds greater efficiency & a professional touch to our office

Cons: Sometimes the Picture file uploaded to The Check In Forms page disappear.
It's easy to add again.

Overall: Boost to security
Improved productivity
Improved efficiency
Improved Visitor Information

Vendor Response

by Sine on June 04, 2017

Appreciate the review Anthea and thanks for the excellent feedback. Great to be working with Programmed and reach our support team anytime via support@sine.co or online chat from the dashboard

This gives us a much more professional look when coming into our building.

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The reception desk is much tidier. There is no handwriting so much easier to read names etc. The returning function is a real plus as first time users can be apprehensive to use it especially people who are not computer literate.

Vendor Response

by Sine on June 04, 2017

Awesome review Astrid and great to be working with Viterra. Great to see you're enjoying the core functions of Sine.

I don't use this enough to rate

May 30, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like I can see who is here to see me; now I don't have enough characters on my review not impressive

Cons: clients complain as it asks for too much information if they can just add their name I think they wouldn't mind it as much

Vendor Response

by Sine on June 04, 2017

Thanks for the review Michelle. You can easily make less fields mandatory on visitor check in to make the process even faster and easier for guests. Let us know if you want some chages made and reach us via online chat from the dashboard or our website, or visit help.sine.co

Good for the young crowd.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very pretty accessible and very easy to use.

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Cons: It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)

Vendor Response

by Sine on May 29, 2017

Hi Michelle, thanks for the review. You can easily make some changes on your account to improve the overall experience. Host notifications can be optional, as can photo ID; and fields like mobile and email can also be optional. Check out our online support guides for more help or reach our team any time via online chat. We're happy to help optimise your account. https://help.sine.co/

Excellent software

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I get checked in on my mobile phone.get email notification on my computer. easy to use. easy to explain

Cons: I have not gotte get checked out messages on my mobile phone. I can't have two emails set up in the system, only one email can be notified.

Vendor Response

by Sine on May 29, 2017

Thanks for the review Remi. Please contact our support team via online chat or email; and we'll look into your settings to ensure notifications are working as they should. We're happy to help, and great to be working with knight Frank.

Excellent - Our organisation loves it!

May 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Really easy to use for our visiting guests - sign in process allowing instant messaging directly to our staff to ensure they are aware of their guest waiting for them (text and email both really well received by staff).
The ability to communicate emergency information to all check-in guests at any given time
Visitor tracking and reporting

Cons: I found the system tricky to navigate as an administrator from the back end - Hoping this improves as we continue to use the system.

Vendor Response

by Sine on May 29, 2017

Appreciate the review Mel and great to be working with Cricket NSW. Reach us any time if we can help along the way, and feel free to visit https://help.sine.co/ for self-service support.

Staff at Sine has been very responsive when contacted and the system is intuitive

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Set-up of the system was easy.
Online dashboard to monitor visitors and no need for reception to spend time informing staff that their guest has arrived.
Both staff and guests have been impressed by the look of the sign-in system.

Cons: The AD integration process was tricky and took a lot longer then expected.
We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate.
The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.

Vendor Response

by Sine on May 21, 2017

Thanks for the review Rebecca and appreciate the feedback. Great to be working with Dexus and please keep the feedback coming. We're happy to help.

A simple and cost effective solution that was easy to implement. Very happy.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set-up and not too overwhelming with features. Support was excellent. Had everything running in a day. Notifications to email and phone are what everyone likes.

Cons: Some more ability to customise the look and feel - however, pretty happy with the "out-of-the-box" setup.

Vendor Response

by Sine on May 21, 2017

Great review Tony. We appreciate it.

My experience has only been brief thus far, but I do consider it to be a wonderful tool

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Efficient, up to date and easily accessible to staff and contractors particularly regular returning contractors.

Vendor Response

by Sine on May 21, 2017

Appreciate the review Cynthia and reach us anytime if we can help along the way.

Best visitor management software

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The softare is extremely easy to use, very reliable and makes accessing visitor entry data a breeze.

Vendor Response

by Sine on May 21, 2017

Thanks for the review Jason and positive feedback. Glad you've found Sine easy and useful, and great to be working with Logan City Council

Qantas Campus

Apr 26, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: System is currently under review. Have seen little traction from established 'test group' to provide relevant user feedback. System is simple to use and especially like the immediate text message a host receives when their visitor arrives on Campus. Unable to comment on value for money as I am not privvy to this information. The immediate customer repsonse to queries I have had along the way through the trial period have great.

Vendor Response

by Sine on April 29, 2017

Thanks for the feedback and update Kylie; and great to see the early stages with you and the team have gone well. Reach us any time and happy to help

sine review

Apr 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We now do not have to worry about letting people know that they have a client to see them as the system does all that for us. I find it fantastic.

Vendor Response

by Sine on April 29, 2017

Appreciate the review Jenny and great to be working with the City of Unley. Great to see Sine has been well received by the council :)

Thanks for the Sine

Apr 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am still learning all the features but Sine is proving to be a great tool for our business. Our contractors are learning of the benefits and ease of access.

Vendor Response

by Sine on April 29, 2017

Thanks for the feedback Colin and great to be working with Charter Hall. Reach us any time if you or your contractors have any questions

Efficient, easy check in.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This system has greatly reduced time customer contact staff are involved with the sign in process for visitors, contractors and guests.

It has also cut costs by reducing the need for paper based sign in books and the holders, lanyards etc.

Fully adaptable to your specific needs and has great functionality.

Vendor Response

by Sine on April 21, 2017

Great feedback Fred, thanks for the review. Awesome to see we've helped City of Charles Sturt checking-in all their people flows to their workplace, and cut some costs for you along the way. Enjoy the software and reach us any time.

Visitor management system

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple but feature rich

Cons: Only for iPad

Overall: Implementation of a VMS has been easy and great for our business. Staff are accepting of the change and embracing the system. Some have gone over and above to get the app and think of ways they can exploit the system for their own departments. We look to expand the VMS into other areas of the business. This project was a success because the system is easy to setup and install. The front end is simple and flows staff through the requirements to enter our site. I'm so glad we chose Sine for our system.

Vendor Response

by Sine on April 22, 2017

Awesome to see our software has been a success for you and your team, Tyson. Thanks for the feedback and reach us if you think we can help Cara inc. further. Appreciate you taking the time to review us.

Village Roadshow Australian HQ

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Sine in our offices for almost 12 months and have not only found it essential for guest registration, but also contractor management. The desktop interface makes it easy for various staff to manage visitors and extract reports simultaneously.

Vendor Response

by Sine on April 21, 2017

Thanks for the review Melissa and great to have Village Roadshow on board with Sine. Reach us any time if we can help along the way; and we'll keep you updated with any new features too.

Enjoy using this program

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: A little more flexibility with fonts etc

Overall: Extremely professional Customer service agents are very obliging and prompt. The program is easy to work around and is gaining momentum all the time with new ideas.

Recommendations to other buyers: Keep on developing

Vendor Response

by Sine on April 18, 2017

Thanks for a great review Juni, really appreciate it. Great to be working with St Bede's and reach us any time if we can help along the way

Australian Vintage Merbein Packaging

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The system implemeted at Merbein has worked without too many issues. The fact that the system is easy to use (which i have judged this on the return users that may have struggled) helps to convert users that would normally stray away for this to being able to use it without fear or confusion.

Vendor Response

by Sine on April 13, 2017

Thanks for the review John and glad things are working out for Australian Vintage at Merbein. We'll keep you updated on useful new features and enhancement that will help you, and reach us any time via online chat, phone or email.

Adelaide Office Review

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: The Sine Pro sign in system seems to be relatively easy to use. A little timely in setting up a first time visitor but otherwise response has been a positive transition from manual paper sign in to electronic.

Vendor Response

by Sine on April 13, 2017

Great to be working with Jacobs Group Australia, and thanks for the review Rachelle. Reach us any time if we can help along the way.

Nothing bad to say!

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use

Cons: How many questions it asks Contractors.

Overall: Since using Sine we haven't had any issues really, our contractors are using it and not having issues, a few contractors say its a lot of money to pay each year. The support network is great and if we have any issues never had a issue.

Vendor Response

by Sine on April 07, 2017

Thank you Samantha for the feedback. Contractors don't pay to use Sine; they use our free smartphone app for iPhone and Android to check in on site. Great to be working with Charter Hall and reach our support team any time via online chat right from your SineWeb Dashboard.