--- title: "Semper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Semper Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/164816/Hospitality-Software/" page_type: "product" language: "en" --- # Semper Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Semper ## What is Semper? Semper is a powerful, all-in-one hotel management system (HMS) built for independent hotels, lodges, and guesthouses. Designed to simplify daily operations, Semper combines reservations, front desk, POS, housekeeping, events, and reporting in one intuitive platform. It’s ideal for properties that need reliable, user-friendly software without the complexity or high costs of enterprise systems. Semper supports the full guest journey—from booking and check-in to billing and insights—helping teams work more efficiently and deliver great service. With real-time updates, built-in channel management, and integrated billing, Semper eliminates duplication and overbookings. Easy to learn, fully supported, and affordably priced, Semper gives hotel teams the tools they need to grow their business with confidence. ## What is Semper used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 138 user reviews Reviews sentiment Positive 84% Neutral 13% Negative 3% Starting price $9 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Semper?[Manage this product listing](https://www.g2.com/products/semper/claim_requests/new?auto=true) Rating Breakdown 4.3 +− Features4.3 Value for Money4.4 Ease of Use4.3 Customer Service4.6 Rating Breakdown 4.3 Features4.3 Value for Money4.4 Ease of Use4.3 Customer Service4.6 ## Semper Reviewers Verdict Updated September 2026 AI summary - Semper is a fit for hospitality businesses seeking a user-friendly reservation and booking system with direct support access. - Its main advantage is the intuitive reservations management, making bookings and staff training straightforward. - Daily operations benefit from reliable phone support and quick help, reducing downtime and confusion. - Buyers report negative points such as slow performance, occasional bugs, limitations with reporting accuracy, and restricted invoice customization. - It suits smaller to mid-sized hospitality teams needing practical booking tools, but those requiring advanced reporting or complex accounting features may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Semper 4.3 (138) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $9 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (138) Ease Of Use 4.6 (1,623) Value For Money 4.4 (128) Value For Money 4.6 (1,549) Customer Service 4.6 (136) Customer Service 4.7 (1,591) ## Semper alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (481)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (348)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164816/Hospitality-Software/alternatives/) ## FAQs about Semper Overview ### What problems does Semper solve? Semper solves slow booking handling, confusing stock accountability, and disconnected hospitality workflows by putting reservations, POS, inventory, rates, and reports in one system that staff learn quickly. Hotels, resorts, restaurants, and front-desk or operations teams benefit from easier onboarding, fewer user errors, faster booking changes, and responsive support when issues arise. Answer based on 91 reviews Overview ### Which roles and teams benefit most from Semper? Semper is most used by hospitality managers, owners, and directors who need centralized control over reservations, property operations, and business performance. Front-desk and reservations teams rely on it to manage bookings, guest communications, and availability, while finance and administrative staff use it for billing, bookkeeping, and reporting. Answer based on 138 reviews Overview ### What company size and industries is Semper built for? Semper is for independent 4- to 5-star hotels, lodges, and resorts with 50+ rooms, primarily serving small businesses at 97% of reviewers and Hospitality at 86%. It also appears with Leisure, Travel & Tourism at 4% and Food & Beverages at 3%, fitting properties with restaurants, bars, and conference venues. Answer based on 138 reviews Features and Usability ### What are the key features of Semper? Semper includes core hospitality features such as booking management, reservations management, online booking, and POS with stock control. Differentiating capabilities include channel management, built-in accounting, customizable reports, and browser-based remote access. Reviewers also frequently mention guest payments, availability tracking, and integrations with booking and accounting systems. Answer based on 58 reviews Pricing ### How much does it cost and what fees or limitations are included? Semper starts at $9 per room/month for the Basic plan, with a free trial available. Reviewers often call it good value, saying many add-on modules are free or cheap, but some report expensive Xero integration, added charges from local providers, and extra costs when other systems are also required. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Semper integrate with? Semper integrates with NightsBridge, WordPress, Xero, GuestRevu, SiteMinder, and STAAH Channel Manager, with reviewer mentions centered on channel management, website booking, accounting, and guest reviews. It also connects to PILOT:Suite and other hospitality and accounting platforms, for a total of 10 third-party integrations. Answer based on 22 reviews Getting Started and Support ### How easy is it to onboard and train a team on Semper? Semper offers in-person training, live online sessions, webinars, documentation, and videos. Front-line staff and self-starters often learn basic tasks quickly, and some teams say it is easy to teach others. Admins and users handling bookings, updates, or reports usually need more time, clearer guidance, and more extensive training. Answer based on 19 reviews Getting Started and Support ### What customer support options does Semper offer, and how do users rate the experience? Semper offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, knowledgeable, friendly, and available when needed, with many saying issues are resolved quickly. Some report inconsistent after-hours help, occasional rude interactions, and delays with specific representatives. Answer based on 51 reviews Reports ### How well does Semper handle reporting? Semper offers a wide range of reports, but reporting quality feels mixed for many hospitality teams. Property managers and front-office staff like the variety, speed, and audit visibility, while some users struggle with inaccurate totals, limited Excel exports, confusing report names, and setups that need training or customization. Answer based on 27 reviews ## Who uses Semper? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Calendar Management** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Booking** (**58%**) Semper supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage room availability in real time, handle bookings more accurately, and accept reservations through digital channels, allowing teams to reduce scheduling conflicts, improve occupancy management, and deliver a smoother guest booking experience. Calendar Management 4.4 (37) 81.08% of 37 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.3 (59) 62.71% of 59 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.6 (27) 55.56% of 27 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.5 (32) 65.63% of 32 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.5 (55) 72.73% of 55 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Semper 182 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bar Tab Management: Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Scheduling: Plan an event's time and location - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Reporting: Generate reports to assess the financial performance of an organization - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Restaurants: Serves restaurants - For Vacation Rentals: Designed for vacation rentals - Forecasting: Form predictions based on past and present data/trends - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Geographic Maps: Visualize locations on a map - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kill Switch: Immediately stop the process from executing - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Purchase Order Management: Create, send, and track purchase orders and their statuses - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recipe Management: Store recipes, enable recipe modification, and generate data required for production records - Referral Management: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Separate Checks: Generate separate bills for various meals and combos within a complete order - Short/Long Term Rental: Length of rental - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Stock Management: Manage the buying, selling, and holding of stocks - Table Management: Assign waitstaff and coordinate the table services - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (138) 4.3 Based on 138 reviews ## Pricing Value for money 4.4 (128) Free Trial [View pricing plan details](https://www.capterra.com/p/164816/Hospitality-Software/pricing/) Basic $9.00 Per Feature,Per Month It includes: - PMS Value for money 4.4 (128) 4.4 Based on 128 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)[ Pastel](https://www.capterra.com/p/176456/Pastel/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[ Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/)[ SageData](https://www.capterra.com/p/251605/SageData/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (136) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (136) 4.6 Based on 136 reviews ## User reviews Overall rating 4.3 Based on 138 reviews Filter by rating 5(70) 4(46) 3(18) 2(2) 1(2) Mentioned topic Sorted by most recent AH Achmat H. Director Restaurants ### "Semper for our Restaurant " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 Overall this package is great bang for buck with most of the necessary requirements met. Value for money and great support, would recommend to everyone Pros Its user friendly and easy, we run our restaurant fully on Semper and love it. stock control is bang in and the waiters find it smooth and easy. Support is great too, always friendly and willing. Cons Only issue for us is the first recipe of recipe within a recipe is that it creates units instead of also volume or weight, so can't create bulk stuff Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reasons for choosing Semper Value for money and support, accurate stock control Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Shaah B. Director Hospitality ### "Semper Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 31, 2025 Overall good experience thus far. Something to consider are perhaps periodic videos/guides on processing/handling specific kinds of transactions. e.g. monthly focus communication to allow for more continous indirect training and learnings Pros Farily easy to use cost effective system PMS. Cons Poor turnaround and feedback on more technical queries. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 7, 2025 Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. If you have any specific concerns, please feel free to reach out. NT Noalene T. Financial Administrator Hospitality ### "Financial Administration on Semper " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 I enjoy working on Semper, especially once I understand the system Pros Great support from all staff and reliable system Cons I don't have enough time to learn all the different facilities it has Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 7, 2025 Thank you for your kind words and great rating, Noalene! We are glad you find Semper reliable and our support team helpful. If you ever need assistance exploring more features, we are happy to help. KE KATHERINE E. BOOKKEEPER Hospitality ### "QUARRY LAKE INN BOUTIQUE HOTEL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2025 Our overall experience with Semper is very good. Pros We have found the Semper system is very User friendly system Cons Only issue we cannot have two Booked By on a Reservation. E.G. Booked By : Nightsbridge, Booking.com, Expedia, Agoda etc etc ONLINE Booked By : Company (Truworths, Pfizer etc etc) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 30, 2025 Thank you for your review, Katherine! We are glad to hear that Semper is user-friendly and that your experience has been positive. We appreciate your feedback regarding the "Booked By" feature and will take it into account for future improvements. Thank you for your support! WM Winsome M. Reservations Hospitality ### "Reservations functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2025 I enjoyed being assisted by \[sensitive content hidden\]. He is very patient, and knowledgeable. Pros Easy to understand, I'm to continue learning new functions that I never they existed. Cons The system is unstable sometimes very slow Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 7, 2025 Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. We are also working on improving response times for technical queries. If you have any specific concerns, please feel free to reach out. TR Thabang R. Operations Manager Hospitality ### "My Semper Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 January 29, 2025 Pros I can log in from anywhere. This makes it easier for me to track what is happening at my properties and pull any report I want. Cons It is not safe it is easy to manipulate, and it is not foolproof. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2025 Thank you for your review, Thabang. We are glad to hear that the accessibility and reporting features have been helpful. We take your feedback on security seriously and are continually working to enhance the safety and reliability of Semper. Your insights are appreciated as we work to improve the system. AK Andrew K. Resort Manager Hospitality ### "General Product review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 27, 2025 Generally good experience to-date but I know that Semper is aimed more at the Hotel and B&B industry and thus certain parts of the product do not apply to Caravan Resorts Pros The product is very "User Friendly". I am a relatively new user and thus I am learning every day as to what the product has to offer. I am inquisitive by nature and I am always looking for new methods to achieve the results we require. Generally the support we get from the Semper Help-Desk is very good. Cons I have not had any negative experiences to-date or cannot state what I do not like as I still have to get to know the product in more detail. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 30, 2025 Thank you for your review, Andrew! We are glad to hear that you find Semper user-friendly and that our support team has been helpful. We appreciate your feedback and are here to assist you as you explore the product further. Thank you for your continued support! AW Abigail W. Manager Real Estate ### "Looking forward to the next upgrade!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 27, 2025 It's a 7/10. It's definitely a better experience than Microsoft ;-) - our only frustration at the moment is the outdated conferencing system. Pros Easy to use and intuitive - does everything we need in one system. Cons Waiting for the new conference system! We're looking forward to the upgrade but have not been given an ETA. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 30, 2025 Thank you for your review, Abigail! We are glad to hear that Semper is easy to use and meets your needs in one system. The new conference system has already been released, and we are currently onboarding new clients in the beta phase. We will be onboarding many more clients very soon. Thank you for your valuable feedback and continued support! KK Kelly K. Reservations Hospitality ### "Very Satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 Really enjoy using the system. Does everythgin we need to it do. Pros Organised and user friendly. The color options work well for us when keeping track of the status of bookings. Love that the proforma come out as a word document so we can edit it. Cons \-That we cant move booking across the different properties. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Amanda M. Reservations Manager Hospitality ### "Simple and Effective System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2025 We enjoy using it overally and have had very few challenges with the system. Where we have had any challenges, the support we receive is excellent, quick and thorough. The system is easy to learn and any new members of the team catch on pretty quickly. It helps make our bookings quick and easy. Pros It is user friendly, straight to the point and detailed. Cons Nothing really comes to mind at the moment. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 30, 2025 Thank you for your review, Amanda! We are delighted to hear that you find Semper user-friendly, detailed, and effective for bookings. We are also glad to know our support team has been quick and thorough in assisting you. We appreciate your positive feedback and your continued use of the system! [View all Reviews](https://www.capterra.com/p/164816/Hospitality-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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