# Semper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Semper the right Hospitality Property Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164816/Hospitality-Software/reviews --- Semper 4.3 (138) [View alternatives](https://www.capterra.com/p/164816/Hospitality-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Semper Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews KK Kelly K ReservationsHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Love that the proforma come out as a word document so we can edit it.“ January 27, 2025 GP Gerrit P DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. “ January 23, 2024 AS Alicia S Wedding sales and coordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my job a lot easier, getting things done and learning what to add throughout the process.“ January 22, 2025 FB Farryn B Operations ControllerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.“ December 7, 2023 HA Henri A CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest advantage is that we can access it from anywhere;“ January 24, 2025 JG Jacomine G General and Accounts ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.“ January 11, 2024 GS Gerald S Managing DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It helps us to manage our property remotely especially with the new browser version.“ June 22, 2023 LG Leanne G Lodge ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Not fun.... When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .“ January 12, 2024 ## Showing most helpful reviews Showing 1-25 of 138 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaco J. founder Hospitality Used the software for: 2+ years ### "semper review" January 16, 2024 4.0 very good value for money, most additional modules are free and or very cheap Pros ample reports easy calendar easy billing Cons channel management very complicated and needs support inout Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)[protel PMS](https://www.capterra.com/p/83669/protel-PMS/)[OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) cost and functionality, support office is based locally Review Source AH Achmat H. Director Restaurants Used the software for: 2+ years ### "Semper for our Restaurant " May 30, 2025 5.0 Overall this package is great bang for buck with most of the necessary requirements met. Value for money and great support, would recommend to everyone Pros Its user friendly and easy, we run our restaurant fully on Semper and love it. stock control is bang in and the waiters find it smooth and easy. Support is great too, always friendly and willing. Cons Only issue for us is the first recipe of recipe within a recipe is that it creates units instead of also volume or weight, so can't create bulk stuff Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reason for choosing Semper Value for money and support, accurate stock control Review Source TR Thabang R. Operations Manager Hospitality Used the software for: 1-2 years ### "My Semper Review" January 29, 2025 3.0 Pros I can log in from anywhere. This makes it easier for me to track what is happening at my properties and pull any report I want. Cons It is not safe it is easy to manipulate, and it is not foolproof. Review Source Response from Semper January 30, 2025 Thank you for your review, Thabang. We are glad to hear that the accessibility and reporting features have been helpful. We take your feedback on security seriously and are continually working to enhance the safety and reliability of Semper. Your insights are appreciated as we work to improve the system. KK Kelly K. Reservations Hospitality Used the software for: 1-2 years ### "Very Satisfied customer" January 27, 2025 5.0 Really enjoy using the system. Does everythgin we need to it do. Pros Organised and user friendly. The color options work well for us when keeping track of the status of bookings. Love that the proforma come out as a word document so we can edit it. Cons \-That we cant move booking across the different properties. Review Source KE KATHERINE E. BOOKKEEPER Hospitality Used the software for: 2+ years ### "QUARRY LAKE INN BOUTIQUE HOTEL" January 29, 2025 5.0 Our overall experience with Semper is very good. Pros We have found the Semper system is very User friendly system Cons Only issue we cannot have two Booked By on a Reservation. E.G. Booked By : Nightsbridge, Booking.com, Expedia, Agoda etc etc ONLINE Booked By : Company (Truworths, Pfizer etc etc) Review Source Response from Semper January 30, 2025 Thank you for your review, Katherine! We are glad to hear that Semper is user-friendly and that your experience has been positive. We appreciate your feedback regarding the "Booked By" feature and will take it into account for future improvements. Thank you for your support! WM Winsome M. Reservations Hospitality Used the software for: 1-2 years ### "Reservations functions" January 29, 2025 5.0 I enjoyed being assisted by \[sensitive content hidden\]. He is very patient, and knowledgeable. Pros Easy to understand, I'm to continue learning new functions that I never they existed. Cons The system is unstable sometimes very slow Review Source Response from Semper February 7, 2025 Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. We are also working on improving response times for technical queries. If you have any specific concerns, please feel free to reach out. AM Amanda M. Reservations Manager Hospitality Used the software for: 2+ years ### "Simple and Effective System" January 24, 2025 5.0 We enjoy using it overally and have had very few challenges with the system. Where we have had any challenges, the support we receive is excellent, quick and thorough. The system is easy to learn and any new members of the team catch on pretty quickly. It helps make our bookings quick and easy. Pros It is user friendly, straight to the point and detailed. Cons Nothing really comes to mind at the moment. Review Source Response from Semper January 30, 2025 Thank you for your review, Amanda! We are delighted to hear that you find Semper user-friendly, detailed, and effective for bookings. We are also glad to know our support team has been quick and thorough in assisting you. We appreciate your positive feedback and your continued use of the system! RK Richard K. Assistant General Manager Hospitality Used the software for: 2+ years ### "Shell Lodges " January 24, 2025 5.0 Good, I do believe however, there is some fine tuning to do with regards to semper and Knightsbridge links as we are experiencing a lot of over bookings which comes through from Knightsbridge and does not allow us to accommodate the Guests on the Semper calendar. Pros Does everything one needs for an establishment. Cons the online version is very slow - would be great if the speed could be increased. however, nice and modern and very user friendly. Review Source Response from Semper January 30, 2025 Thank you for your review, Richard! We are glad Semper meets your needs and is user-friendly. If you experience any overbooking issues, please let us know, and we will reach out to Nightsbridge to investigate further. We appreciate your valuable feedback and continued support! SB Shaah B. Director Hospitality Used the software for: 2+ years ### "Semper Feedback" January 31, 2025 4.0 Overall good experience thus far. Something to consider are perhaps periodic videos/guides on processing/handling specific kinds of transactions. e.g. monthly focus communication to allow for more continous indirect training and learnings Pros Farily easy to use cost effective system PMS. Cons Poor turnaround and feedback on more technical queries. Review Source Response from Semper February 7, 2025 Thank you for your feedback, Shaah. We are glad you find Semper cost-effective and easy to use. We appreciate your suggestion on periodic training materials. To support ongoing learning, we have launched a Knowledge Base, which you can access via the question mark icon on your Semper navigation bar. If you have any specific concerns, please feel free to reach out. AW Abigail W. Manager Real Estate Used the software for: 2+ years ### "Looking forward to the next upgrade!" January 27, 2025 5.0 It's a 7/10. It's definitely a better experience than Microsoft ;-) - our only frustration at the moment is the outdated conferencing system. Pros Easy to use and intuitive - does everything we need in one system. Cons Waiting for the new conference system! We're looking forward to the upgrade but have not been given an ETA. Review Source Response from Semper January 30, 2025 Thank you for your review, Abigail! We are glad to hear that Semper is easy to use and meets your needs in one system. The new conference system has already been released, and we are currently onboarding new clients in the beta phase. We will be onboarding many more clients very soon. Thank you for your valuable feedback and continued support! NT Noalene T. Financial Administrator Hospitality Used the software for: 2+ years ### "Financial Administration on Semper " January 31, 2025 5.0 I enjoy working on Semper, especially once I understand the system Pros Great support from all staff and reliable system Cons I don't have enough time to learn all the different facilities it has Review Source Response from Semper February 7, 2025 Thank you for your kind words and great rating, Noalene! We are glad you find Semper reliable and our support team helpful. If you ever need assistance exploring more features, we are happy to help. WM WESTON M. Manager Hospitality Used the software for: 1-2 years ### "The Best Support team!" January 24, 2025 5.0 offers 24/7 support team with prompt response. Pros Very easy software to use to do reservations. Cons nothing, all tools very simple and easy to use. Review Source Response from Semper January 30, 2025 Thank you for your review, Weston! We are thrilled to hear that you find Semper easy to use for reservations and that our 24/7 support team has been helpful. We appreciate your positive feedback and continued support! ZD Zané D. Manager Hospitality Used the software for: 2+ years ### "Semper feedback" June 19, 2023 4.0 All our problems have been solved. \[sensitive content hidden\] is always a great help and always has solutions even if it takes her a few days she always gets it done. Pros setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with \[sensitive content hidden\]. But I prefer to work with \[sensitive content hidden\] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well. Cons That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like \[sensitive content hidden\]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and \[sensitive content hidden\] can not be profesional. Review Source Response from Semper January 16, 2024 Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support! JG Jacomine G. General and Accounts Manager Hospitality Used the software for: 1-2 years ### "Grown to appreciate this product over others" January 11, 2024 4.0 I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now. Pros I like all the different aspects of Semper, especially all the different reports you can generate. Cons Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc. Reason for choosing Semper Certain things not possible with Nightsbridge are possible with Semper. Review Source Response from Semper January 12, 2024 Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources. It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback. VC Victor C. Duty Manager Hospitality Used the software for: 2+ years ### "Effective Guest Experience" December 5, 2021 5.0 Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable Pros The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features. Cons Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters. Review Source EJ Ewaldt J. Commercial Manager Hospitality Used the software for: 1-2 years ### "Semper PMS Experience " July 24, 2023 4.0 The system is good for small independent hotels, It serves the daily needs of reservations, front office and housekeeping and accounting. Pros Dashboard has an easy to use format and everything you need in one place. Cons The reporting does not support easy revenue management and analysis.Semper channel manager only connects with limited otas, which is restrictive. Review Source Response from Semper January 12, 2024 Thank you for your feedback! We're glad you find the Semper PMS dashboard easy to use. We appreciate your insights about the reporting challenges and limitations with the channel manager. If you have any specific suggestions or further comments, feel free to share. We value your input and are here to support your hotel's needs! NC Nikki C. Events and Guest Relations Manager Hospitality Used the software for: 6-12 months ### "Not user friendly" January 23, 2024 3.0 I've used other POS systems and Semper is one of the least user friendly steps are not simple does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.) No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side) Pros Easy to check closed tables Easy to re-instate closed tables large icons for easy reading Cons Not user friendly Reports are usually not very accurate or user friendly Too many steps to complete a simple task (e.g. split and combine tables) Very slow at times Has many "issues" and takes very long to process table merging or voids. Freezes often Not reliable Does not generate accurate reports Not enough training done No quick view user manual for beginners Review Source SB Stacey B. general manager Hospitality Used the software for: 2+ years ### "Still Learning" January 16, 2024 3.0 Pros Functional Accounting system combined with reservations and Conferencing. Cons Recipe setup - restaurant limited access to being able to delete items or invoices - manually without contacting support. Limited reports Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Review Source AJ Alex J. Owner Hospitality Used the software for: 2+ years ### "Functional PMS" January 17, 2024 5.0 Pros At a glance we know how are booking sheet stands Cons You can not integrate different properties onto the same data base We need to be able use CRM as well Reason for choosing Semper We were already using semper but we were looking at alternate products Review Source Response from Semper January 19, 2024 Hi You are able to use multiple properties on one database and distribute to different OTA's as well as the own website booking system. Semper has a built in CRM capability to enable you to build extensive profiles for each guest. In addition, you are able to integration to 6 different CRM systems. GS Gerald S. Managing Director Hospitality Used the software for: 2+ years ### "Semper PMS property solutions for us" June 22, 2023 5.0 We are extremely happy with the system and the support is exceptional. Pros It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business. Cons So far there is nothing that I don't like. Reason for choosing Semper We met the sales reps at the indaba Travel show. Review Source Response from Semper January 16, 2024 Thank you for your positive review! We're thrilled to hear that Semper PMS has been instrumental in managing your property remotely, especially with the new browser version. We're glad you find the reporting system beneficial. If you ever have any feedback or questions, feel free to reach out. We appreciate your support and are delighted to provide exceptional support for your needs! PJ Phelokazi J. manager Hospitality Used the software for: 2+ years ### "Semper booking system is the besy!" January 15, 2024 5.0 Semper booking system covers all aspects of what is required in the hospitality industry. the software is stable and reliable at all times. Pros very accurate! it keeps track of all booking information. semper consultants are always there to assist. Cons nothing that i like the least about semper booking system Review Source JL Janice L. housekeeper Hospitality Used the software for: 2+ years ### "Housekeeping and Laundry" January 11, 2024 4.0 Pros Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions. Cons little hick ups and after hours support not always able to assist Review Source Response from Semper January 16, 2024 Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system. AK Andrew K. IT personnel Hospitality Used the software for: 2+ years ### "Responsive support " July 19, 2023 5.0 For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades Pros Itvis User friendlyAll in one packages, Pos and reservations syncing Cons Yes there are features missing, like accessing stock and pos online Review Source Response from Semper January 12, 2024 Thank you for your feedback! We're pleased to hear you find our support responsive and the system user-friendly. Your input about missing features is noted, and we appreciate your satisfaction. We'll continue working on improvements and welcome any ideas for future upgrades. If you have specific suggestions, please feel free to share. We're here to support you! AC Athol C. Owner Accounting Used the software for: 2+ years ### "Finding the Rights Admin System for Your Hospitality Company" January 23, 2024 5.0 Good experience always helpul & they will get back to me to Confirm that the Issues were resolved Pros Easy to Contact & most issues are Resolved Cons Costs Gets Expensive with other systems also required & it all adds Up. So one has to make sure the system works for their Company Reason for choosing Semper Best for our need when Comparing other Posibilities. We are a small Guest House Review Source Response from Semper January 24, 2024 Thank you for your review and positive comments KL Kim L. Owner Hospitality Used the software for: 2+ years ### "Feedback from Blanco Guest Farm" January 22, 2024 5.0 Fantastic! I love everything about the Senpet system Pros It’s ease of use and fantastic support! It is very difficult to make mistakes with the system! Cons Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great Review Source Response from Semper February 10, 2024 Thank you very much for the positive review. It is much appreciated. You will be pleased to know that we have created new templates which are very modern. we would like to show you these and see if you like them. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.