--- title: "Semper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Semper the right Hospitality Property Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164816/Hospitality-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Semper 4.3 (138) [View alternatives](https://www.capterra.com/p/164816/Hospitality-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Semper Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews KK Kelly K ReservationsHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Love that the proforma come out as a word document so we can edit it.“ January 27, 2025 GP Gerrit P DirectorFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. “ January 23, 2024 AS Alicia S Wedding sales and coordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It makes my job a lot easier, getting things done and learning what to add throughout the process.“ January 22, 2025 FB Farryn B Operations ControllerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.“ December 7, 2023 HA Henri A CEOHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest advantage is that we can access it from anywhere;“ January 24, 2025 JG Jacomine G General and Accounts ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.“ January 11, 2024 WM WESTON M ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “offers 24/7 support team with prompt response.“ January 24, 2025 LG Leanne G Lodge ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Not fun.... When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .“ January 12, 2024 ## Showing most helpful reviews Showing 1-25 of 138 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer founder Used the software for: 3-5 years ### "semper review" January 18, 2024 4.0 very good value for money, most additional modules are free and or very cheap Pros ample reports easy calendar easy billing Cons channel management very complicated and needs support inout Review Source R Reviewer Director Used the software for: 3-5 years ### "Semper for our Restaurant " June 2, 2025 5.0 Overall this package is great bang for buck with most of the necessary requirements met. Value for money and great support, would recommend to everyone Pros Its user friendly and easy, we run our restaurant fully on Semper and love it. stock control is bang in and the waiters find it smooth and easy. Support is great too, always friendly and willing. Cons Only issue for us is the first recipe of recipe within a recipe is that it creates units instead of also volume or weight, so can't create bulk stuff Review Source TR Thabang R. Operations Manager Used the software for: 1-3 years ### "My Semper Review" January 30, 2025 3.0 Pros I can log in from anywhere. This makes it easier for me to track what is happening at my properties and pull any report I want. Cons It is not safe it is easy to manipulate, and it is not foolproof. Review Source R Reviewer Reservations Used the software for: 1-3 years ### "Very Satisfied customer" February 9, 2025 5.0 Really enjoy using the system. Does everythgin we need to it do. Pros Organised and user friendly. The color options work well for us when keeping track of the status of bookings. Love that the proforma come out as a word document so we can edit it. Cons \-That we cant move booking across the different properties. Review Source R Reviewer BOOKKEEPER Used the software for: 3-5 years ### "QUARRY LAKE INN BOUTIQUE HOTEL" January 30, 2025 5.0 Our overall experience with Semper is very good. Pros We have found the Semper system is very User friendly system Cons Only issue we cannot have two Booked By on a Reservation. E.G. Booked By : Nightsbridge, Booking.com, Expedia, Agoda etc etc ONLINE Booked By : Company (Truworths, Pfizer etc etc) Review Source R Reviewer Reservations Used the software for: 1-3 years ### "Reservations functions" January 30, 2025 5.0 I enjoyed being assisted by \[sensitive content hidden\]. He is very patient, and knowledgeable. Pros Easy to understand, I'm to continue learning new functions that I never they existed. Cons The system is unstable sometimes very slow Review Source R Reviewer Reservations Manager Used the software for: 3-5 years ### "Simple and Effective System" January 27, 2025 5.0 We enjoy using it overally and have had very few challenges with the system. Where we have had any challenges, the support we receive is excellent, quick and thorough. The system is easy to learn and any new members of the team catch on pretty quickly. It helps make our bookings quick and easy. Pros It is user friendly, straight to the point and detailed. Cons Nothing really comes to mind at the moment. Review Source R Reviewer Director Used the software for: 3-5 years ### "Semper Feedback" February 3, 2025 4.0 Overall good experience thus far. Something to consider are perhaps periodic videos/guides on processing/handling specific kinds of transactions. e.g. monthly focus communication to allow for more continous indirect training and learnings Pros Farily easy to use cost effective system PMS. Cons Poor turnaround and feedback on more technical queries. Review Source R Reviewer Assistant General Manager Used the software for: 3-5 years ### "Shell Lodges " January 27, 2025 5.0 Good, I do believe however, there is some fine tuning to do with regards to semper and Knightsbridge links as we are experiencing a lot of over bookings which comes through from Knightsbridge and does not allow us to accommodate the Guests on the Semper calendar. Pros Does everything one needs for an establishment. Cons the online version is very slow - would be great if the speed could be increased. however, nice and modern and very user friendly. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Looking forward to the next upgrade!" January 28, 2025 5.0 It's a 7/10. It's definitely a better experience than Microsoft ;-) - our only frustration at the moment is the outdated conferencing system. Pros Easy to use and intuitive - does everything we need in one system. Cons Waiting for the new conference system! We're looking forward to the upgrade but have not been given an ETA. Review Source R Reviewer Financial Administrator Used the software for: 3-5 years ### "Financial Administration on Semper " February 3, 2025 5.0 I enjoy working on Semper, especially once I understand the system Pros Great support from all staff and reliable system Cons I don't have enough time to learn all the different facilities it has Review Source R Reviewer Manager Used the software for: 1-3 years ### "The Best Support team!" January 27, 2025 5.0 offers 24/7 support team with prompt response. Pros Very easy software to use to do reservations. Cons nothing, all tools very simple and easy to use. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Semper feedback" June 21, 2023 4.0 All our problems have been solved. \[sensitive content hidden\] is always a great help and always has solutions even if it takes her a few days she always gets it done. Pros setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with \[sensitive content hidden\]. But I prefer to work with \[sensitive content hidden\] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well. Cons That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like \[sensitive content hidden\]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and \[sensitive content hidden\] can not be profesional. Review Source R Reviewer General and Accounts Manager Used the software for: 1-3 years ### "Grown to appreciate this product over others" January 12, 2024 4.0 I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now. Pros I like all the different aspects of Semper, especially all the different reports you can generate. Cons Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc. Review Source R Reviewer Duty Manager Used the software for: 3-5 years ### "Effective Guest Experience" December 7, 2021 5.0 Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable Pros The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features. Cons Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters. Review Source R Reviewer Commercial Manager Used the software for: 1-3 years ### "Semper PMS Experience " July 27, 2023 4.0 The system is good for small independent hotels, It serves the daily needs of reservations, front office and housekeeping and accounting. Pros Dashboard has an easy to use format and everything you need in one place. Cons The reporting does not support easy revenue management and analysis.Semper channel manager only connects with limited otas, which is restrictive. Review Source R Reviewer Events and Guest Relations Manager Used the software for: Less than 1 year ### "Not user friendly" April 28, 2024 3.0 I've used other POS systems and Semper is one of the least user friendly steps are not simple does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.) No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side) Pros Easy to check closed tables Easy to re-instate closed tables large icons for easy reading Cons Not user friendly Reports are usually not very accurate or user friendly Too many steps to complete a simple task (e.g. split and combine tables) Very slow at times Has many "issues" and takes very long to process table merging or voids. Freezes often Not reliable Does not generate accurate reports Not enough training done No quick view user manual for beginners Review Source R Reviewer general manager Used the software for: 3-5 years ### "Still Learning" January 17, 2024 3.0 Pros Functional Accounting system combined with reservations and Conferencing. Cons Recipe setup - restaurant limited access to being able to delete items or invoices - manually without contacting support. Limited reports Review Source R Reviewer Owner Used the software for: 3-5 years ### "Functional PMS" January 18, 2024 5.0 Pros At a glance we know how are booking sheet stands Cons You can not integrate different properties onto the same data base We need to be able use CRM as well Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Semper PMS property solutions for us" June 23, 2023 5.0 We are extremely happy with the system and the support is exceptional. Pros It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business. Cons So far there is nothing that I don't like. Review Source R Reviewer manager Used the software for: 3-5 years ### "Semper booking system is the besy!" January 16, 2024 5.0 Semper booking system covers all aspects of what is required in the hospitality industry. the software is stable and reliable at all times. Pros very accurate! it keeps track of all booking information. semper consultants are always there to assist. Cons nothing that i like the least about semper booking system Review Source R Reviewer housekeeper Used the software for: 3-5 years ### "Housekeeping and Laundry" April 29, 2024 4.0 Pros Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions. Cons little hick ups and after hours support not always able to assist Review Source R Reviewer IT personnel Used the software for: 3-5 years ### "Responsive support " July 20, 2023 5.0 For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades Pros Itvis User friendlyAll in one packages, Pos and reservations syncing Cons Yes there are features missing, like accessing stock and pos online Review Source R Reviewer Owner Used the software for: 3-5 years ### "Finding the Rights Admin System for Your Hospitality Company" January 24, 2024 5.0 Good experience always helpul & they will get back to me to Confirm that the Issues were resolved Pros Easy to Contact & most issues are Resolved Cons Costs Gets Expensive with other systems also required & it all adds Up. So one has to make sure the system works for their Company Review Source R Reviewer Owner Used the software for: 3-5 years ### "Feedback from Blanco Guest Farm" January 23, 2024 5.0 Fantastic! I love everything about the Senpet system Pros It’s ease of use and fantastic support! It is very difficult to make mistakes with the system! Cons Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.