--- title: "Volume Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Volume Software - reviews, pricing plans, popular comparisons to other Enterprise Content Management products and more." source_url: "https://www.capterra.com/p/164888/Volume/" page_type: "product" language: "en" --- # Volume Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Volume ## What is Volume? Our intuitive, first-class document management solution; Volume, is designed with the user in mind, making it easy to adopt and simple to use, yet sophisticated enough for the most complex businesses including international and multi-site organisations. Streamline your business processes, work more efficiently, and be assured that your processes and controls are secure and adhere to best practice (ISO 27001). ## What is Volume used for? [Document Management](https://www.capterra.com/document-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Volume?[Manage this product listing](https://www.g2.com/products/volume/claim_requests/new?auto=true) ## Volume Overview Updated September 2026 AI summary Volume is a document management solution for businesses of all sizes, offering tools for archiving, secure data storage, file sharing, and workflow management. It supports document automation, review, classification, and compliance tracking, with features like audit trails and full text search. Available via cloud or Windows, it integrates with third-party systems and enables offline access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Volume 4.2 (10) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.1 (29,126) Value For Money 4.3 (7) Value For Money 4.2 (20,679) Customer Service 4.2 (9) Customer Service 4.5 (18,711) ## Volume alternatives [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (29,203)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,621)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [4.5 (12,873)](https://www.capterra.com/p/161304/OneDrive/reviews/) Starting price $1.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161304/OneDrive/) [View all alternatives](https://www.capterra.com/p/164888/Volume/alternatives/) ## FAQs about Volume Overview ### Which roles and teams benefit most from Volume? Volume is most used by underwriting teams, policy administrators, and insurance operations leaders who need to manage submissions, assess risk, and keep policy workflows moving efficiently. Underwriters and assistants rely on it to organize case information, while IT managers and supervisors use it to support system reliability, oversight, and process consistency. Answer based on 10 reviews Overview ### What company size and specific industries is Volume built for? Volume is designed for small businesses and individual departments that need an office-based solution to reduce processing times. It is aimed at teams handling routine administrative work rather than specific industries, making it a fit for general business operations that need faster document and workflow processing. Features and Usability ### What are the key features of Volume? Volume offers workflow management, approval process control, and document automation for handling document tasks. It also includes document capture, OCR, classification, review, and generation, plus document storage, file sharing, full text search, reporting and statistics, audit trail, compliance tracking, and third-party integrations. Getting Started and Support ### What training and onboarding options does Volume offer? Volume offers in person training, live online sessions, webinars, documentation, and videos. In person training supports direct instruction, live online sessions and webinars provide guided remote learning, documentation gives written reference material, and videos offer recorded walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Volume offer? Volume offers email/help desk, FAQ/forum, knowledge base, and phone support. Support information is organized through self-service resources and direct contact options. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response speed or helpfulness cannot be summarized. ## Features AI summary Based on 32,025 Enterprise Content Management reviews Capterra data shows that buyers of Document Management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Volume supports all three features that reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive files, keep documents organized in one place, and share information efficiently, allowing teams to manage records with better control and faster access. Document Storage 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Archiving & Retention 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Compliance Tracking 3.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Volume 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Data Import/Export: Import and export data to and from software applications - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Full Text Search: Search for specific words or phrases within a document or database - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (10) 4.0 Based on 10 reviews ## Pricing Value for money 4.3 (7) ### Starting price Free trial available Value for money 4.3 (7) 4.3 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9) 4.2 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(4) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent RO Reece O. Administrator Financial Services ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 19, 2024 Very positive, never had any major issues and was always reliable. Pros Volume is very reliable and has good loading speeds. This helps with trying to locate old documents when going through hundreds of pages. Cons It looked a little bit outdated and could do with a bit of a spruce up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Ricky B. Supervisor Financial Services ### "Volume - Honest Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2024 Very positive - nothing but positive things. Pros Reliability and ease of use. Easy to navigate. Cons Not applicable - it was an easy to use, reliable piece of software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Michael F. Business Development Underwriter Insurance ### "I was a frequent user of Volume until our firm transferred over to Papercloud. Functionalities are similar but Volume was preferred." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 5, 2024 Ease of use and great system to keep/store/sort all correspondence. Pros Ability to attach files/emails/correspondence with ease. Cons The system often froze which meant it could be fairly slow at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Adele H. Account Handler Insurance ### " Watermark Volume" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 3, 2023 As expected, could be improved with some small tweaks Pros The storage capacity appears to be quite large and you can add a lot of sub files in the top tabs Cons The over saving - you should only need to save when you exit a client not each time you rename, add or remove papers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Lead Liability Underwriter Insurance ### "An excellent virtual solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2023 Pros The ability to send documents to other colleagues! The ease of navigation as well between documents is excellent! Cons That files weren't stored in the cloud and they couldn't be accessed remotely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Matt T. Underwriter Insurance ### "Volume Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 10, 2023 Overall, for what we use Volume for, the product is suitable and meets our needs. Easy to use but with not many other features. Pros The ease of use makes volume a better product than most others. User interface is simple, yet purposeful. Cons Volume is used for basic archiving of documents, with not so many other useful features. The product could be developed further to add in additional features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kelly D. Assistant Underwriter Insurance ### "Volume - easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 25, 2023 Pros Easy to use, all file updates can be saved in one go. Cons Frequent error messages - cannot communicate with middle tier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Megan O. Underwriting Assistant Insurance ### "Easy to use and reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 overall I really like volume as a paperless storage service! Pros I have always found volume easy to use, navigate and reliable, customer service have always been helpful whenever we have had problems and I love that you can customise your account with the penguins all year round and the Christmas and birthday options. Cons When there were middle tier errors however these were always resolved quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WN Wendy N. Underwriting Support Insurance ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Pros Just very to use, very rarely went wrong Cons Difficult to find clients if correct format of name not put in - had to use %???% Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mantas J. IT Manager Financial Services ### "Simple and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 5, 2019 Really happy about the Volume as it does what it supposed to do and barely any IT knowledge is needed to use the software. Pros This is bare bones software to store your files in order that you create yourself. It is really flexible for your needs as it is so simple yet effective tool. Cons Watermark servers are not owned by them, so it's maintenance is not done by themselves. Servers are half a time slow and software "freezes". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164888/Volume/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.