# Volume Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Volume the right Document Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164888/Volume/reviews

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Volume

4.2 (10)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Reviews of Volume

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Lead Liability Underwriter  
Insurance  
Used the software for: 2+ years

### "An excellent virtual solution!"

October 31, 2023

5.0

Pros

The ability to send documents to other colleagues! The ease of navigation as well between documents is excellent!

Cons

That files weren't stored in the cloud and they couldn't be accessed remotely.

Review Source

RO

Reece O.  
Administrator  
Financial Services  
Used the software for: 1-2 years

### "Great Software"

November 19, 2024

5.0

Very positive, never had any major issues and was always reliable.

Pros

Volume is very reliable and has good loading speeds. This helps with trying to locate old documents when going through hundreds of pages.

Cons

It looked a little bit outdated and could do with a bit of a spruce up.

Review Source

MT

Matt T.  
Underwriter  
Insurance  
Used the software for: 2+ years

### "Volume Review"

October 10, 2023

3.0

Overall, for what we use Volume for, the product is suitable and meets our needs. Easy to use but with not many other features.

Pros

The ease of use makes volume a better product than most others. User interface is simple, yet purposeful.

Cons

Volume is used for basic archiving of documents, with not so many other useful features. The product could be developed further to add in additional features.

Review Source

RB

Ricky B.  
Supervisor  
Financial Services  
Used the software for: 2+ years

### "Volume - Honest Review"

November 3, 2024

5.0

Very positive - nothing but positive things.

Pros

Reliability and ease of use. Easy to navigate.

Cons

Not applicable - it was an easy to use, reliable piece of software.

Review Source

MO

Megan O.  
Underwriting Assistant  
Insurance  
Used the software for: 2+ years

### "Easy to use and reliable "

September 25, 2023

5.0

overall I really like volume as a paperless storage service!

Pros

I have always found volume easy to use, navigate and reliable, customer service have always been helpful whenever we have had problems and I love that you can customise your account with the penguins all year round and the Christmas and birthday options.

Cons

When there were middle tier errors however these were always resolved quickly.

Review Source

WN

Wendy N.  
Underwriting Support  
Insurance  
Used the software for: 2+ years

### "Easy to use "

September 25, 2023

4.0

Pros

Just very to use, very rarely went wrong

Cons

Difficult to find clients if correct format of name not put in - had to use %???%

Review Source

KD

Kelly D.  
Assistant Underwriter  
Insurance  
Used the software for: 2+ years

### "Volume - easy to use"

September 25, 2023

4.0

Pros

Easy to use, all file updates can be saved in one go.

Cons

Frequent error messages - cannot communicate with middle tier

Review Source

MJ

Mantas J.  
IT Manager  
Financial Services  
Used the software for: 2+ years

### "Simple and easy to use"

September 5, 2019

4.0

Really happy about the Volume as it does what it supposed to do and barely any IT knowledge is needed to use the software.

Pros

This is bare bones software to store your files in order that you create yourself. It is really flexible for your needs as it is so simple yet effective tool.

Cons

Watermark servers are not owned by them, so it's maintenance is not done by themselves. Servers are half a time slow and software "freezes".

Review Source

AH

Adele H.  
Account Handler  
Insurance  
Used the software for: Less than 6 months

### " Watermark Volume"

November 3, 2023

3.0

As expected, could be improved with some small tweaks

Pros

The storage capacity appears to be quite large and you can add a lot of sub files in the top tabs

Cons

The over saving - you should only need to save when you exit a client not each time you rename, add or remove papers

Review Source

MF

Michael F.  
Business Development Underwriter  
Insurance  
Used the software for: 2+ years

### "I was a frequent user of Volume until our firm transferred over to Papercloud. Functionalities are similar but Volume was preferred."

January 5, 2024

4.0

Ease of use and great system to keep/store/sort all correspondence.

Pros

Ability to attach files/emails/correspondence with ease.

Cons

The system often froze which meant it could be fairly slow at times

Review Source

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