# Optus Loop Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optus Loop Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/164897/Optus-Loop/reviews --- # Optus Loop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optus Loop ## What is Optus Loop? A telephone solution to help manage calls or teleconferences, share files, and make the office fully mobile. ## What is Optus Loop used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$40 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optus Loop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.optus.com.au/&name=Optus Loop) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optus Loop 1.5 (4) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price A$40 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.8 (4) Ease Of Use 4.8 (900) Value For Money 2.0 (4) Value For Money 4.5 (820) Customer Service 1.8 (4) Customer Service 4.6 (857) ## Optus Loop alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance VoIP Connection 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes Contact Management Manage, organize, and store contact information IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Optus Loop 7 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Manage, organize, and store contact information Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response View and track pertinent metrics to find patterns and gain insights from data Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 2.3 (4) 2.3 Based on 4 reviews ## Pricing Value for money 2.0 (4) Basic A$40.00 Flat Rate,Per Month Value for money 2.0 (4) 2.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.8 (4) 1.8 Based on 4 reviews ## User reviews Overall rating 1.5 Based on 4 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent AM Andrew M. Director Health, Wellness and Fitness ### "Say NO to Optus Loop" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 30, 2023 Experience was bad. Cannot recommend this at all. Pros I have been blaming my significantly low number of new client calls on a combination of my marketing ability and the poor economy. But recently discovered how much of that problem is attributable to the Optus Loop business phone system. First there is the usual problem of Optus not having solid mobile coverage, but I put off switching from Optus as it meant changing the phone number on all my other business literature etc. Now I realise that the Optus Loop app is so unreliable. It randomly doesn't forward client phone calls. It keeps logging itself out of the app without you knowing about it (which means it doesn't work at all). Then, when you drill down into the actual phone call log on the app, you realise that you've missed a heap of client phone calls that were never forwarded through, or flagged. Not to mention that the phone number they assign you is some random non-local number that looks strange to potential clients, and is useless with other business phone platforms. So now I have to change the phone number on all my business literature, signage etc before I can switch to a new (reliable) business phone number... Optus Loop has been a massive liability for my businesses. Certainly didn't need this disadvantage. Just say NO to Optus Loop. Cons You miss client calls due to it being unreliable and therefore you miss out on business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Service Desk Engineer Consumer Goods ### "Preffered over Telstras Solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 14, 2019 Overall I prefer the functionality of the Optus Loop over the Telstra counterpart Pros Easy to access and manage services from the portal Cons Can loop back on itself a bit, links are named similarly and can be confusing to new users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS mark s. Manager Hospitality ### "Waste of time" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 4, 2019 please hold while we transfer you......... Pros the phone they gave us looks nice just that it does not work Cons No customer service though this is an optus issue not specifically a loop issue, phone drops out constantly drops out and when I try to call the rep that was supposed to install them he is unavailable help line overseas they cant help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO John O. Director Consumer Services ### "Terrible on most all accounts" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 November 1, 2018 Very friendly support staff for a very, very poor service. I am actively looking for a replacement. Pros In 2018, most startups I know don't have a permanent office, but are on the road constantly. To have an office line route to a mobile phone is surprisingly difficult. The choices are either set up a costly business line at the home office, or pay a dodgy company (usually based in Africa) no rates for poor service. I was excited to see Optus Loop's prices and to have the service I need supported by a company I knew. When I did have an issue, their support representative was above and beyond friendly and helpful in his tone. I only wish his professionalism could fix the underlying shoddy service. Cons Let me count the ways: -POOR MOBILE APP Answered calls from within the app rarely pick up and require me to call the number back. Unless the number is private, which is usually is. I was able to answer around 60% of the calls that came in. -POOR BILLING PRACTICES The only way to receive a bill is by physical mail — for a service that is advertised for people who don't have a physical office. No direct debit. No emailed invoices. -CANCELLING SERVICE WITHOUT NOTICE Although I check emails daily, answer texts, and log into the Optus Loop backend, none of these methods were used to let me know my account was past due (I moved house and invoices were being sent the the old address.) Their billing team made contact with me one time, whilst I was in the middle of a meeting. I asked them to please call back in 3 hours. Instead, they shut off my service without notice. The only way I found out was from a negative customer review saying the phone number advertised didn't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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