# Page 6 | Drip Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Drip the right Email Marketing solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164933/Drip/reviews

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Drip

4.4 (187)

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Last updated March 13th, 2026

# Page 6 - Reviews of Drip

## Showing most helpful reviews

Showing 126-150 of 187 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DD

Daniel D.  
CEO  
Internet  
Used the software for: 6-12 months

### "Easy to use yet highly comprehensive"

October 27, 2018

5.0

Behavioral email campaigns are often complicated to setup with other softwares, however with Drip it's really really simple. Tracking works flawless, triggers and automations never fail. It really helps us to build complicated email marketing campaigns, yet without spending too much time as it is quick and simple to setup.

Pros

Drip provides an incredibly easy-to-use and intuitive interface that is suitable for both novice and advanced email marketers. It provides all the necessary features and more, is easy to set up, and offers everything you need for your email campaign. The software was recommended to us by my good friend Andre Chaperon, who's is arguably the most significant email marketing specialist in the internet marketing industry, and so far lived up to every expectation.

Cons

I don't really have any cons honestly, the software works perfectly for our needs.

Review Source

Matty 'Mando' A.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great Value 7 Great Functionality"

October 21, 2018

5.0

Great!

Pros

The option to have HTML image-based emails now. It works easily and is clear with the new branding. Options are endless.

Cons

Lack of help with the logic of flows and being able to test them to see if they are working.

Review Source

Marcel H.  
Electronic Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Drip is just good"

December 7, 2022

5.0

Pros

I appreciate how simple it is to use. It also offers number of integrations.

Cons

Templates for emails are simple, but they function properly and I like to use them.

Review Source

Response from Drip

December 8, 2022

Hi Marcel Thanks for the review. I am very glad that you find Drip easy to use! Best regards, Sebastian from Drip

Gabrielle B.  
Soulful Success Strategist & Lifestyle Designer  
  
Used the software for: Less than 6 months

### "I just signed up for Drip last week and have had a horrible experience so far."

August 1, 2018

2.0

Pros

At first glance I liked how easy Drip was to use and the automation and integration features it provided at no cost.

Cons

First off, my account was banned after just a few days of signing up because I haven't purchased an email account through my domain name, which I plan on doing, but didn't realize my Drip account would be banned before doing so. Secondly, I contacted support yesterday about this and have yet to hear any response. Thirdly, it would've been nice to know this would have been the case so some of the sequences I transferred over from ConvertKit weren't unable to accessed by me.

Review Source

IR

Ismail R.  
CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Drip is excellent, except the support team takes ages to reply"

October 26, 2018

5.0

I love everything in Drip, but the support team takes ages to reply (From 1 day to 7 days!!) . They desperately need to work on this, if they are serious about staying in the business.

Pros

This software is a real game changer when it comes to automation. I love everything about the software. if you are looking for an easy for to automate your campains, this is the software to turn to.

Cons

The dashboard! it needs a makeover. Sometimes it doesn't show the current statistics

Review Source

Ramon H.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Awesome marketing automation tool with a neat design"

September 7, 2018

4.0

\- Saving time and money through automating tagging, segmenten and sending emails automatically - Creating more revenue and rejoiced customers through addressing them based on their behavior in the right way

Pros

\- Comprehensive customization options of the email template - Workflow editor is very rich of features - Segmentation of groups via tags and user behavior

Cons

\- Analytics are not user-friendly -> No real overview/dashboard of the performance of your emails - Only one E-Mail-Template is offered natively - Workflow editor doesn't offer drag&drop and copieng of single steps

Review Source

DU

Dennis U.  
Web Developer  
Marketing and Advertising  
Used the software for: I used a free trial

### "Drop Ecommerce CRM is the Best B2C CRM available today!"

May 13, 2020

5.0

Overall great experience, it's allowed us to expand our offering from a standard e-commerce site, to full-on marketing pipeline implementations.

Pros

I've only managed to work on Drip Ecommerce in a trial period, but so far it blows every other CRM out of the water. It's purely designed to work well with Ecommerce websites, so you can quickly integrate it with your platform and start marketing like a true professional ecom business!

Cons

So far we love the software and have no dislikes for it. We recommend it strongly for eCommerce websites looking to expand their marketing efforts.

Review Source

Alicia R.  
Content creator  
E-Learning  
Used the software for: Less than 6 months

### "I moved from MailChimp to Drip and am learning as I work."

May 2, 2017

4.0

The support doesn't just teach me about Drip, but about the email marketing process.

Pros

The support -- weekly seminars, lots of videos-- is great. Several times a support tech worked through a process with me on the phone, and I know that whenever I get confused, that option is available.

Cons

I find the terminology a bit confusing, campaign, list, broadcast, form-- these all work together, but they're titled almost as if they are different categories. Everything seems a bit cumbersome because the titles seem counterintuitive.

Review Source

Sarah S.  
Psychologist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great product!"

October 20, 2018

5.0

Great product at a great price for someone with a smallish email list

Pros

I like Drip b/c it's easy to learn and use and the customer service is very helpful. They often respond with personalized videos on how to solve my issue or sometimes they just fix the problem for me if I ask so that I don't have to do it at all.

Cons

No cons really. Everything has been great!

Review Source

EZ

Erik Z.  
Owner  
Computer Software  
Used the software for: 2+ years

### "Simple way to create a sale funnel"

October 28, 2018

4.0

I really like the support with Drip - usually not more that a day to get things answered and resolved.

Pros

I really like the the drag and drop functionality and visual approach to creating a followup system. I also like the fact it works well with Zapier as I have it set to detect sales from my cart and then send the customer into another sequence of emails.

Cons

There are just a few limitations but you can get around them with apps like Zapier.

Review Source

SB

Shawn B.  
Director  
Internet  
Used the software for: 1-2 years

### "My Review"

October 19, 2018

4.0

autoresponder and list manipulation was terrible drip was fantastic for using just tags and automation

Pros

workflows baby! it's the automation tool that makes any kind of funnel go.

Cons

the new color scheme. the old one wasn't broken but hey it's your call

Review Source

CC

Chris C.  
Co-Founder  
E-Learning  
Used the software for: 2+ years

### "Powerful and Flexible Email Software"

October 30, 2018

5.0

I'm using Drip for more than email. I'm using it across my customer's journey and interactions with my brand and that lets me know when they're ready to receive more communication or special offers from me.

Pros

I really like a combination of features that Drip has that makes it a very powerful lead nurturing tool. It has workflows and automation combined with lead scoring and tracking.

Cons

There is a bit of a learning curve but well worth the investment in time!

Review Source

AD

Alissa D.  
Coach  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Rich possibilities, if you know what you're doing"

October 29, 2018

4.0

Drip has the capabilities to build all the individualization I'll ever need. I'm learning and it feels a little more seamless the more I do. Customer service is available via live chat and is getting faster, which is great a

Pros

You can do a LOT with Drip. The workflow actions are vast and the visual builders are really awesome.

Cons

Still feels really "techy". There's a lot of steps to complete to add Rules, Tags, and Actions. I feel like I need to back out of where I'm at regularly to go back and do one more thing elsewhere. It just feels clumsy sometimes. And it doesn't function very well on mobile.

Review Source

Michelle T.  
Internet Marketing Specialist  
Internet  
Used the software for: 1-2 years

### "Amazing E-mail Marketing System"

October 3, 2018

5.0

Pros

I absolutely love all the features that allow me to automate the majority of my tasks. Drip is incredibly user friendly and very intuitive. It thinks of things I didn't even realize and suggests them to me. Also, the tutorials are incredibly clear and helpful.

Cons

Honestly, I have yet to find anything I don't like about Drip.

Review Source

JM

Julia M.  
Head of Strategy and Growth  
Management Consulting  
Used the software for: 1-2 years

### "We love using Drip"

October 19, 2018

5.0

We've really enjoyed using Drip on our platform and have seen an increase in conversion since implementing it.

Pros

I was most impressed by the sales and customer support team at Drip. When we first got the system set up their team was responsive and helpful, eating their own dog food and communicating with us through the drip chat tool. When the team didn't know about an error, they quickly connected with their dev team on it and had a response to us by the end of the day. They are a truly wonderful team to work with.

Cons

We've liked pretty much everything about the software!

Review Source

OV

Oliver V.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Drip has become one of the worst CRM"

August 13, 2020

1.0

All they want is money. They even charge me twice within 3 days. I’m making my complaint.

Pros

At the beginning everything looked perfect.

Cons

Bad support (can take 7 days to receive an answer, and they reply with another dumb answer rather than a solution). Pricing is a scam. Integration with Elementor and WooCommerce is extremely bad.

Review Source

Tareq A.  
Web Developer  
  
Used the software for: 1-2 years

### "Mr"

June 7, 2018

5.0

Pros

Does have the basic functionalities and API features. Adding contact using API is super easy. No need to do a lot of code. Their tracking system is really top notch.

Cons

I don't think there's any con to using Drip. They do what they are supposed to do. May be price is too much for a simple email marketing tool.

Review Source

DS

David S.  
Director  
  
Used the software for: Less than 6 months

### "Amazing software with great functionality to automate marketing efforts"

July 12, 2017

4.0

Very capable, but complex and time-consuming to setup properly, which was the main hurdle for us in migrating over to Drip, however it's great functionality will hopefully make all the effort worthwhile.

Pros

Migrating over from Mailchimp, this offering is infinitely more functional and will allow us to implement more automated marketing efforts. Tracking subscribers across multiple platforms through official integrations or by utilizing Zapier makes the system even more powerful. Filtering subscribers to target them for cross-selling our various products/services is incredibly powerful.

Cons

Setup is very complex and it takes quite a while to get things really setup and working properly. Support is sometimes a bit slow in responding.

Review Source

NM

Nicholas M.  
Ceo  
Retail  
Used the software for: 1-2 years

### "Beautiful emails made easy"

October 19, 2018

4.0

Drip has allowed us to interact with our subscriber base like no other. The statistical information given is also a huge help. We love it and will continue to use for some time.

Pros

The ease of customization made it possible for us to create just about anything we wanted.

Cons

Campaigns are hard to set up on the fly. I would like to be able to add an email to a campaign at anytime without interupting the campaign. Its a guessing game if you send an email out 1 week and the next email has to be sent on a random time variable instead of immediately or with the option to schedule.

Review Source

VR

Verified Reviewer  
Co-Founder  
Computer Software  
Used the software for: I used a free trial

### "Great way to setup email campaigns"

October 3, 2018

4.0

Pros

I love how easy it is to setup and get going.

Cons

It feels a little to constricting at times.

Review Source

VR

Verified Reviewer  
Marketing Officer and Strategic Advisor  
Media Production  
Used the software for: 1-2 years

### "Drip review"

October 23, 2018

4.0

Pros

It's very easy to use, and I really like the interface. It allows me to create personalised journeys and content.

Cons

I would like some more information on actions. E.g. what links subscribers have clicked. And more reporting features and overall numbers on performance.

Review Source

JF

John F.  
Creative Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Automation and tags that make complex workflows simple "

October 19, 2018

5.0

Pros

Easy to use email and workflow management that allows you to effectively improve conversions and stay in contact with customers and potential customers. I particularly like how easy it is to create complex workflows and rules easily.

Cons

It’s a bit pricey if you’re just over the 5,000 subscriber count.

Review Source

VR

Verified Reviewer  
Owner  
E-Learning  
Used the software for: 1-2 years

### "Love Drip!"

October 30, 2018

5.0

Drip has made it easier for me to reach my customers where they are and in the way they want to be comunicated with.

Pros

I like that Drip has a visual way to keep track of funnels and automations.

Cons

Becasue it has so much functionality, it can be tough to know you set it up right.

Review Source

VR

Verified Reviewer  
Email Marketing Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Love Drip...easy for beginners"

April 19, 2019

5.0

Pros

We just started using this with one client and it was super easy to explain how everything worked to the client (who doesn't really understand marketing). It also integrates with Shopify which is convenient. It also allows you to build your own customer segments with a point system which is very cool.

Cons

I haven't found issues yet. I didn't love the layout of their actual website when choosing Drip.

Review Source

Martin W.  
  
  
Used the software for:

### "Really great lightweight marketing automation"

January 5, 2017

5.0

I am really impressed with drip. I've tried about 10 different email service providers including the really expensive marketing automation ones and drip is still my favorite. Beautiful UI, very intuitive, fantastic support, and a great value.

Pros

Excellent UX, great support, powerful features, good price.

Review Source

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