# ReferralHero Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ReferralHero Software - reviews, pricing plans, popular comparisons to other Referral products and more.

Source: https://www.capterra.com/p/164938/Maitre

---

# 

 ReferralHero Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ReferralHero

## What is ReferralHero?

ReferralHero is a referral program software that allows brands to create, manage, and track referral campaigns. ReferralHero provides tools to build referral programs such as waitlists, giveaways, ambassador programs, and more. ReferralHero aims to help companies across industries grow their customer base through referrals.

## What is ReferralHero used for?

[Referral](https://www.capterra.com/referral-software/)

Overall rating

Based on 40 user reviews

Reviews sentiment

Positive

90%

Neutral

5%

Negative

5%

Starting price

$399

Flat Rate, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for ReferralHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://referralhero.com/&name=ReferralHero)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ReferralHero

4.5 (40)

VS.

[4.6 (98)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/)

Starting Price

$399

Flat Rate, Per Month

Starting Price

$175

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (40)

Ease Of Use

4.4 (136)

Value For Money

4.4 (39)

Value For Money

4.5 (128)

Customer Service

4.5 (37)

Customer Service

4.8 (129)

## ReferralHero alternatives

[4.7 (686)](https://www.capterra.com/p/147442/Post-Affiliate-Pro/reviews/)

Starting price

$129.00

Per User, Per Month

[4.8 (139)](https://www.capterra.com/p/268100/Trackdesk/reviews/)

Starting price

$249.00

Per User, Per Month

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (248)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

Starting price

$79.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/164938/Maitre/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Lead Engagement

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Referral Tracking

5.0 (4)

125.00% of 4 reviewers that rated this feature as important or highly important

Log and store the source of contacts/leads

Rewards Management

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Strategize and implement rewards for returning customers, employees and other members

Contact Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Email Marketing

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create and send email blasts/campaigns

ReferralHero 42 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Track an affiliate partner's promotion of a product or service and any associated sales

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Create and send email blasts/campaigns

Manage and track employee referrals for open job positions

Tracks metrics that provide insight into how a user interacts with any interface or product

For customer referral programs / referral marketing products

Products that allow employees to make referrals for open job positions

Identify and prevent suspicious activity

Games or game-like elements to track progress and reward accomplishments

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Automatically identify and save contact information of potential customers

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage multiple campaigns in one system

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Design, communicate, and distribute incentives to perform a specific action

Active reporting of data and metrics

Customizable templates for referral documents, emails, and sharable links

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Strategize and implement rewards for returning customers, employees and other members

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Set up connections to third-party platforms to improve business processes

Features

4.3 (40)

4.3

Based on 40 reviews

## Pricing

Value for money

4.4 (39)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/164938/Maitre/pricing/)

Software

$399.00

Flat Rate,Per Month

It includes:

-   Plug and Play Campaign Builder
-   Unlimited Subscribers
-   Unlimited Campaigns
-   100K/mo Automation Emails
-   SMS Automation Messages
-   SMS OTP Verification
-   1,000+ Reward Payouts
-   500+ Integrations
-   Your Branding
-   Campaign Analytics
-   Anti-Fraud Algorithm
-   Email & Chat Support
-   Add Multiple Account Admins
-   Javascript & REST API Access
-   Android & iOS Mobile SDK Access

Software + Done For You

$599.00

Flat Rate,Per Year

It includes:

-   Expert Strategy & Design: Tailored referral program crafted to fit your business needs
-   Full Setup & Launch: We handle the technical setup, so you don't have to
-   Ongoing Optimization: Regular check-ins to ensure your program performs at its best
-   Priority Support: Dedicated assistance whenever you need it
-   500+ Integrations
-   Anti-Fraud Algorithm
-   API Access and Email Support
-   Automation Emails
-   Campaign Analytics
-   Custom Email Sender Domain
-   Memorable Referral Links
-   Plug and Play Campaign Builder
-   Unlimited Campaigns
-   Up to 15000 Members
-   Your Branding

Value for money

4.4 (39)

4.4

Based on 39 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

## Support, customer service and training options

Customer Service

4.5 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (37)

4.5

Based on 37 reviews

## User reviews

Overall rating

4.5

Based on 40 reviews

Filter by rating

5(29)

4(7)

3(2)

2(1)

1(1)

Mentioned topic

Sorted by most recent

Joanna W.

COO

Computer Software

### "Great tool & great support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 30, 2025

ReferralHero is a wonderful team to work with. They try their best to understand your business' goals and find solutions to best support them.

Pros

ReferralHero is easy to implement and provides fantastic support when questions come up. Our team has been using it for over a year and plan to for years to come.

Cons

Some of the reporting within ReferralHero can be confusing when you start out, but once you get the hang of it, it is simple.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Co-Founder

Marketing and Advertising

### "Super easy to use and great results!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2025

ReferralHero has been a game-changer for our referral marketing strategy. It helped us grow our user base faster than expected and track results effortlessly. Their support team is also responsive and genuinely helpful whenever I had questions. Highly recommend it to anyone who wants to boost word-of-mouth growth without complications.

Pros

ReferralHero is incredibly easy to set up and customize. I loved how quickly I could launch a referral campaign without needing any technical help. The dashboard is clear, and the automation features saved us a lot of time managing referrals manually.

Cons

The only thing I’d improve is adding a few more native integrations with other tools we use. But overall, it’s not a big issue since webhooks and Zapier and other automation platforms work well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Lui W.

CEO

Banking

### "PLEASE STAY AWAY FOR YOUR OWN GOOD "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 31, 2024

Hard to set up and upped their prices by $180 overnight

Pros

not much they ripped me off upping the prices by $180

Cons

how they rip you off, hard setting up unless you have good technical knowledge,

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2025

Hi Lui, We’re genuinely sorry to hear you had a frustrating experience — that’s never what we want for our customers. We noticed you were on our grandfathered pricing for many months, and we truly appreciate your early support. Our recent pricing update reflects the major improvements we’ve made to the platform — including a brand-new user interface, expanded features, and the option for Done-For-You setup and management for those who prefer a more hands-off approach. That said, we understand that price changes can be frustrating. If you'd be open to it, we’d love to better understand your experience and see if there's anything we can do to make things right. Feel free to reach out directly to support@referralhero.com — we’re here to help. – The ReferralHero Team

SD

Steve D.

CEO

International Trade and Development

### "Highly Recommended!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2024

I have had a very positive experience with RH, overall. Their product and service is top notch. I wouldn't hesitate to recommend them to anyone, or use them again myself. Intuitive and all encompassing referral platform.

Pros

The support from the team was outstanding.

Cons

Making the use of Stripe pretty much necessary.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VL

Viola L.

Health and Life Broker

Insurance

### "If you do not have a referral system you need to enroll in Referral Hero!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2024

I have had a great experience. My calls with Referral hero are always helpful and I feel confident about launching my campaign. \[sensitive content hidden\] has been very patient with me as I learn the process of how the campaign functions.

Pros

I love how simple it is to use and with \[sensitive content hidden\] help anyone can set this up.

Cons

There are no onboarding videos to help explain the entire process and what is available within the system. I would love to know all the different ways a campaign can be set up.

Alternatives considered

[Referral Rock](https://www.capterra.com/p/139089/Referral-Rock-Software/)

Reasons for choosing ReferralHero

I like \[sensitive content hidden\] and watch his videos on YouTube

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Sam R.

CEO

Food & Beverages

### "Cool company, cool team"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2024

Super cool service. Would recommend to anyone trying to launch an effective referral program!

Pros

\[sensitive content hidden\] and the team were super smart and helpful. They were dedicated to helping get my campaign in a position where it was ready to launch at max efficiency!

Cons

A bit difficult to understand if you don't book a call with the team. But if you do, it' super easy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KD

Kat D.

Owner

E-Learning

### "Best Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 3, 2023

Pros

The team at Referral Hero are very responsive and extremely helpful!

Cons

Getting set up was a high learning curve for me, but this might not be the case for others who are more technologically savvy.

Alternatives considered

[Viral Loops](https://www.capterra.com/p/150927/Viral-Loops/)

Reasons for choosing ReferralHero

Viral loops had the worst customer service. Their product looks great, user interface looked easier to use and learn BUT there was absolutely no support. Referral hero supported me every step of the way.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ER

Eddie R.

Marketing Director

Hospital & Health Care

### "Clean interface"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2023

Pros

Very customizable interface that lives on your website without any Referral Hero branding.

Cons

Needs multi-admin access at the Pro level.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Legal Services

### "Lot of features, easy to customise, good documentation and above all exceptional customer support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 27, 2022

Pros

ReferralHero had everything that we were looking for from referral software for our program. We were able to customize the look and feel to suit our website. Compared to the competition for the same feature set, ReferralHero is quite cost-effective, and customer support has been great even before and after buying the paid plan. We're quite satisfied with ReferralHero

Cons

The UX of the backend can be better but it's not stopped us from launching campaigns

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BW

Brady W.

General Manager

Retail

### "Great tool for growing our contact base!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 17, 2019

Great experience for this semester, helped us gain a lot of contacts in an easy to manage way.

Pros

Easy to set up and install with Google Tag Manager, shortened links are easy to share, good visibility on shares and added contacts, good to see suspicious new contacts to limit exposure

Cons

Would like to more easily attribute winners/prizes based on customers shopping with us, rather than just signing up for our referral program.

Reasons for choosing ReferralHero

Good price, easy to integrate, easy to start up quickly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/164938/Maitre/reviews/)

Popular comparisons

[Viral Loops vs ReferralHero](https://www.capterra.com/compare/150927-164938/Viral-Loops-vs-Maitre) 

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