Launchmetrics

Launchmetrics Event Management


4.5 / 5
37 reviews

Who Uses This Software?

Fashion, Luxury and Cosmetics brands looking to plan Runway shows, product launch and other industry events.


Average Ratings

37 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Launchmetrics
  • www.launchmetrics.com
  • Founded 2006
  • United States

About Launchmetrics Event Management

Show and event management software that provides guest preferences management, event's media tracking, mobile and RFID check-in.


Launchmetrics Event Management Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties

Launchmetrics Event Management Reviews Recently Reviewed!


Loving Launchmetrics!

Nov 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used to manage our events the old-fashioned way... spreadsheets & Post-It notes on paper table schematics. Move a person, move their stickie note, update the spreadsheet & hope, come event day, everything got done correctly. God forbid someone arrives at the event & wants to be moved... impossible! Now, with Launchmetrics, we can take reservations up until a few hours prior to the event & all will be seamlessly integrated. Never worry about making a last minute, or in the minute, change... all is 100% seamless. Show up, open up the app & start checking in your guests... it really is that simple.

Cons: Some of the interaction is less than intuitive, but what the attendee sees, is very much so. There are some confusing issues with linking contacts in Radar & there are significant numbers of requests that come in once an event hits Radar, but once the system is learned, it all makes sense. In short... there is a learning curve, but it is manageable!

Overall: We use the program for a variety of events from Fashion Runway Shows to Charity Galas, we even did a Charity Golf Event last month where every golf cart had a "table" number... all have been able to be managed beautifully & in a fraction of the time as our events were "Pre-Launch Metrics"... or as we refer to it: The Dark Ages!

Customer Service

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Launchmetrics is very easy to use - even for those who are not tech savvy (like myself and many others in the fashion industry!). I mostly use basic functions on the Fashion GPS platform (creating/sending out blast emails, creating/managing events, etc.), but whenever I do want to try something new and have a question, the Launchmetrics team is extremely quick to respond and provide assistance.

Cons: Some editors / stylists unsubscribe from Fashion GPS blasts and you have to manually check to see which ones did not receive the blast. It would be great if you could immediately be sent a list of the recipients who did not receive the blast due to being unsubscribed/wrong email address, etc. so that you can quickly shoot them a personal email to ensure your message reaches them.

Launchmetrics Review

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The events portion is what I use the most. I find this really easy to navigate and very useful for fashion week shows, seated events, etc.

Cons: There are some functions that aren't as flexible as one would want. For example - if you upload a seating chart, there's no way to alter it. I wish there was a way to do this, but I'm sure the team will be looking for improvements as they always do.

Overall: Customer service is really great. Whenever the team has a question - the support managers are always quick to respond. Wouldn't work with anyone else!

All of Fashion Uses Launchmetrics Events!

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software, especially with the new updates is extremely easy to use. They've thought of most possibilities and tools that would be needed for running an event.

Cons: I used to not like the tools for formatting invites, but that has since been updated and is now really user friendly.

Overall: The Launchmetrics team is very responsive and helpful. Whenever we have had questions, they immediately spring into action to help us. They also consider our feedback when it comes to updating the software.

User Review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I loved that everything is so comprehensive. Most of the times, all the information we need about editors, influencers, events, etc. we can easily find on Launchmetrics.

Cons: The one issue I have is that it's a bit difficult to navigate at first. There is so much on there, that when you don't know how to use the software yet, it can be a bit overwhelming. Once you get the hang of it, it is very easy to use.

Launchmetrics with ease

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Launchmetrics has helped to change front of house fashion show production for the best. The ease in selecting invitees, monitoring responses and completing seating is efficient and fast. I would not produce a fashion show without it.

Cons: There is not an opportunity to have multiple windows open at one time--you have to click on one screen, mark it and go back to the other screen. If there were the opportunity invite and populate in two windows there may be a better overview

Overall: Its benefits have allowed my small company to work on multiple events because we are able to house them together and not waste valuable time in producing a show the "old way" from the invitations to seating a show off a large laminated board.

Easy to use

Nov 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly platform

Have contacted customer service several times and they have responded promptyly

Cons: Some of the contacts need updating more regularly

Overall: Overall I am satisfied with the software and will continue to use

User Review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the functionality of Launchmetrics and how comprehensive all the information is.

Cons: A bit confusing to navigate at first. Would be more user friendly if things were organized a bit more clearly.

Hermès

Nov 07, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: The app when you are checking people in on the door of an event

Cons: You have to use a template to upload guest list and sometimes you want to add other details that are not allowed

Overall: Great

User Review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can basically find all the information I need in this software.

Cons: The software is a bit difficult to navigate at first, but once you get the hang of it, it's all good.

Great product for event management

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's an all-in-one package and all you need from list creation to invitation send out to guest check-in.

Customer service is also great and always happy to answer questions on the phone and to look into features for improvement.

Support team , NY's on-site manager is ever so helpful and was a god-send during fashion week.

Cons: There are some kinks with the invite send out that can be improved-- such as having to duplicate invites every time we send a new group of people the same invite to the same event.

Great Event Software

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

A great solution to keep all the information regarding an event in just one place: invitees, seating plans, check in reports...

Its features really simplify the event planning process.

Great customer support.

Cons: The message that comes out right after the invitee has confirmed is not very eye-catching. People thinks

Changing from one event to another should be faster (less clicks).

The tool should let you copy and paste contacts .

User Review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that I can almost always find all the information I need.

Cons: The structure of the website is a bit confusing to use at first.

Contacts + Events

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Creation list

Database

RSVP

RSVP updates

check in

Cons: The layout isn't immediate.

Seating: not to much functions in the Chart builder

PR point of view

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: super quick, easy to use, practical, helps us work on several events at the same time

Cons: sorting guests by RSVP, by country etc.

Italian Luxury Brand Review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, Efficiency, Customer Support

Cons: Text formatting - wish there was a way to set a capitalization rule

Changed our event lives!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The seating chart function and how easy it is to navigate!

Cons: The layout of the events excel once pulled, but this can be edited.

Good job, Launchmetrics!

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - Invitations to long attendees list are easier and faster to be sent out;

- RSVPs collection and monitoring (!);

- Contact Mailing functionality is very useful when managing newsletters and proper mailing lists

Cons: - Difficulty in cancelling the whole database (only via Launchmetrics team);

- Would like to have a proper category in "Contacts" to collect all the information needed for sample placements (i.e. with influencers - shoes number, top & bottom size, etc.)

Launchmetrics Feedback

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The ease as which you can create and manage events from small dinners to major runway shows

- The group function is brilliant and allows you to easily pull the exact contacts you need at any given moment

Cons: There is always room to improve the specific event elements but overall I love the tool

The Must Have Tool For Major Events

Nov 05, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A vast database of contacts and tracking tool. The very helpful customer service team and seating ability are a must especially for a company like ours that does a lot of show for NYFW

Cons: The new invite templates take a bit of time to get used to, but becomes easier with practice.

Immediately helpful

Nov 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I did like the most was the fluent process of creating and managing a worldwide fashion show with all the helpful tools: chart builder, events mailing, seating

Cons: The impossibility to put the "invited by" once for all the selected contacts in a queue

Most amazing software ever worked with

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1 - The Customer service is so useful, fast, everyone working at launch metrics is very helpful if I have any question. 2 - The software is very easy , really well done , practical for new members. It makes our job (PR) so much easier. I highly recommend working with launch metrics.

Cons: I have not experienced any negatives sides about the software for now.

Overall: Launchmetrics is helping us to keep our data base so clean make lists for events have never been easier , clean. Everything about this software is made to help us with our work, we produce clean , organized work and super fast.

GOOD BUT SOMETHING TO IMPROVE

Nov 05, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: YOU CAN SEE, USING ALL THE DIFFERENT SUPPORTS, THE INVITED, THE SEATING, THE ATTENDANCE AND A COMPLETE RECAP OF THE EVENT

Cons: THE PROCESS OF INSERT THE CONTACTS IS A LITTLE BIT LONG AND COMPLICATED

UNIQUE SERVICE

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 100% Easy, real, fast, useful. 100% fantastic as agency or company.

Cons: I have nothing I liked least because everything is so clear.

Overall: Runways, seatings, cocktails etc.

Fashion show use

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it relatively simple to use and intuitive in terms of list creation and additions to the chart builder.

Cons: I dislike the fact that previous show lists are almost immediately archived.

I also think that it would be more convenient if you could add guests and their seats directly from the phone apps.

CFDA review

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use to upload events, make changes in real time

Cons: viewing the events that are not relevant to my location

Seamless Fashion Event Check In

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that the software seamlessly transitions to my iPhone or iPad to check in guests on site at an event. It's so helpful to be able to move around while managing my check in team.

Cons: When pulling reports after the event we sometimes find that due to lack of internet connection or some other glitch, our reports are not reflective of the actual attendees. It's best to ensure a strong wifi network at the venue.

Review 2.0

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and efficiency are the main qualities

Cons: Some time not so easy to include a new detail in chart

Overall: Very good feedback also from the support team and various ways of usage

Good

Nov 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very practical to use and easy to use too

Cons: It is a little bit slow sometime so we have to wait

Launchmetrics Review

Nov 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - easy to use

- new feature of the system: drag & drop

Cons: - events mailing: always having to add a mailing for inviting new guests (even if only 1) -> the List in events mailing gets TOO LONG

- no possibility to add single temporary guests (only excel file)

- spam problem

Overall: Guest management & Sending out invitations

Event Management

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tools that help us make the sitting for an event.

Cons: In reality, I don´t use this software so much.

Best Event Management Platform

Nov 05, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is nothing else that offers more comprehensive functionality!

Cons: Wish it had a few features we need like a randomizer button to randomly assign seating of guests.

Overall: This is hands down the best tool we have for event management.

Overall Review

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very practical and efficient. The functionalities provided makes work very easy.

Cons: Some manipulations can be a bit complicated, but the support team is amazing.

Good help

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use and to teach to people

Cons: There are different sets up and complicate the results sometimes or not permits an easiest way of presentation

Great!

Nov 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Got the opportunity to learn to how send out press release in this software.

Cons: The fact that i'm able to forward invitation, just by sharing and it will forward to whom that I'm about to send it to.

Overall: It's a great software, when it comes to write a letter to send out to our clients. Will definitely recommend to anyone involves with P.R and etc.

FGPS EVENTS - AMAZING TOOL

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Very practical when you do a massive event/fashion show with a lot of guests.

Cons: When defining the categories. Sometimes is way to specific

Easy and quick!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use! Makes our events as streamline as possible.

Cons: Restrictive use log in, would be great to have additional

Overall: Made our events more streamlined and professional