Best For

Drip is the world's first Ecommerce CRM. Thousands of online stores big and small are out-loving and outselling the other guys with our features.

Product Details

Best for ecommerce companies with 10-1,000 employees. Get started by growing your email list with custom optin pop-ups, automated lead magnet delivery, and Facebook Lead Ads, then use handsome visual emails, mighty automated workflows, and big-time personalization to bring it all home for your customers. With Drip, your email marketing means more because you'll always be sending truly meaningful messages at just the right times in every customer journey. Try it free for 14 days.

Contact Details

Drip

https://www.drip.com/

Founded in 2013

Located in United States

Intuitive Workflows
Subscriber Timeline Info
Hyper-Personalized Emails
Get More Subscribers

Starting Price

  • $41.00/month
  • 14-day trial. Price based on number of subscribers.

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Drip Ecommerce CRM Features

A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Contact Database
Contact Import/Export
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Drip Ecommerce CRM Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 131 reviews

Showing Most Helpful

Showing 50 of 131 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Retail, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 29, 2019

“So many possibilities with Shopify”

OverallDrip solved problems we didn't even know we had. For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result. We could not do that previously and would have had to leave money on the table while they were gone (we are a small company.) Currently we have really just focused on our brick and mortar business with Drip but I anticipate when we ramp it up for our ecomm store we will see some really interesting results there too. Our overall experience has been very positive.
ProsIf you sell a lot of different types of products and customers, Drip's ability to help you segment people automatically is amazing. We switched from MailChimp to Drip when Shopify broke and MC broke up but we also needed something more robust for our click and brick as our ecomm started to take off. I love that you can trigger events based on actions like when a subscriber clicks on a certain page on your website and the Facebook custom audience integration is very useful and has upped our targeting strategy on social too. Looking back on what we were doing with MailChimp vs. Drip, I kind of just laugh. They're hard to even compare. This is a full blown marketing and CRM suite and Mailchimp just sends emails. I still feel like I have more I can learn and do with Drip which is exciting. Support is very helpful and quick.
ConsThe email builder is improving but needs work still-you need to really inbox test because it will not save you from yourself. Images are skewed in some email clients if you check the "constrain image" box for example, so don't check that box! There are some other weird bugs in it but they just came out with a new version which is for sure an improvement. You can now select your products from your Shopify store which is HUGE but I would love more flexibility on integrating products and collections dynamically. The alt text doesn't work in the builder which seems weird to me and I don't have a big enough team to hand code the amount of eblasts we send. I want to add I don't think this is for the casual marketer. In other words, you could get overwhelmed very easily by the bells and whistles so while this is awesome for marketing automation geeks, I would make sure it isn't too complicated for your business goals.
Reviewer Source 
Source: Capterra
July 29, 2019
Avatar Image
Steve P.
Founder
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 4, 2018

“Best email marketing automation software I've used...and I've used A LOT!”

ProsI've seriously tried it all over the past 5 years. From Campaign Monitor, to Get Response. Infusionsoft to Mailchimp. Convertkit, Active Campaign, and that's just the well-known ones. Some for small stints (think 1 - 3 months) others for longer stints (6 - 12). Drip is the only one that I've been using for well over 12 months and am feeling very comfortable with. Down to why this software is great - simply put, most of it's core functionalities are well thought out and easy to use. But then advanced things can still be done even if you're a novice to marketing automation. Sending drip campaigns, setting up subscribe forms and linking with other software to create automatons, all super easily done. Overall is a really well thought out piece of software, and the easiest to use considering its power.
ConsSome things are quite tricky to do. For example, you would expect to be able to set a simple trigger link in an email, except that requires setting up a completely separate automation. You can't set triggers to happen at certain times, and it can be a pain to get your email template looking good (plain templates are awesome but sometimes you just want to be able to adjust things to make it more personal). Adding call-to-action buttons to emails is also insanely difficult, simply getting the colors to match your own brand is impossible. But all these are minor gripes in the grand scheme of things!

Vendor Response

By Drip on August 22, 2018
Hi Steve, Everyone here at Drip appreciates the time you took to write us a review! Since your review just a couple of months ago, we have actually launched the Visual Builder for all of your emailing needs! No more trouble adding call-to-action buttons or getting the colors to match your brand. The new Visual Builder allows you to easily build big, beautiful emails outfitted with images and brand styling for when you need to do more showing instead of telling¿ All the formatting. Zero coding. Thanks again, Sam from Drip
Reviewer Source 
Source: Capterra
April 4, 2018
Verified Reviewer
Furniture, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 18, 2018

“Drip is a lean email marketing automation platform laser-focused on workflows that's great for B2Bs.”

OverallWe were able to significantly cut costs from our previous ESP by switching to Drip while retaining most of our functionality (only losing landing pages, but Leadpages offers a good alternative that is still affordable at a fraction of the price). We are in the process of moving to a marketing automation suite only because one problem we encountered with Drip was that it was difficult to synchronize data between our legacy platforms.
ProsDrip has the powerful automation features that you often have to pay thousands of dollars more a year for with marketing suite platforms. If you only need the automated email portion and not all the other features, Drip delivers a streamlined experienced that's designed to cater to B2B users that want to utilize nurture campaigns to cultivate and convert leads. Because of this, creating workflows is incredibly simple and intuitive. The platform also has some interesting features you don't find in many other ESPs, such as being able to check a box to re-send emails using a different subject line to contacts who don't open the first one. It also does not deal with contacts in lists, but rather contacts live in only one instance in the platform and rather than using lists to segment your contacts, you use tags. Some may dislike this approach, but I personally find being able to get away from endless lists to be liberating.
ConsThe platform lacks a WYSIWG editor, and only works with html or plain text. While this may be fine for many users, it might be off-putting for those less tech-savvy users who are used to creating and editing emails inside of their ESP. Also, the platform, in my opinion, is deceptively counter-intuitive despite its simple appearances. As someone who has used several of the popular ESPs on the market (Mail Chimp, Constant Contact, Stampready, etc...) I found the process to create and send emails confusing and had to contact support several times initially. This was rather frustrating because at the time they only offered support via email. I understand that they are trying to expand support to other methods however. I like to call someone if I'm having a problem, so the lack of phone support was a miss for me.

Vendor Response

By Drip on August 22, 2018
Hi there, Thank you so much for taking the time to write us a review. I wanted to let you know of the changes to our email editor since your review. We now offer a Visual Builder which is a really awesome way to showcase what you¿re offering through the power of pictures without messing with any code. Simply point and click to add images, buttons, columns, and more. It¿s a whole new way to brand your emails, showcase your products, and sell more stuff! Thanks again, Sam from Drip
Reviewer Source 
Source: Capterra
January 18, 2018
Avatar Image
Mark S.
Owner | Sales | Project Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 5, 2017

“Drip is the best email/marketing automation software on the planet! I know as I have tested them all”

OverallDrip integrates with just about everything and it is pretty easy to use. The future of marketing from your website is "website personalization" which will create a unique experience for each and every person. Your business also needs to track prospect/customer activity across multiple channels and deliver a customized experience. Nothing makes me leave a website faster than when a website asks me to download something i have already downloaded. The days of one size fits all marketing have come and gone. With Drip, and a few 3rd party apps, I believe you can deliver an online experience like no other that will surely get you noticed and help you stand above your competition.
ProsDrip is the dream marketing software I was dreaming of back in 2012 when I first started with another expensive email/marketing automation platform. Out of the box, Drip doesn't need 3rd party apps to format data like making sure names are capitalized. I am a marketing automation geek, and Drip allows you to add just about any other type of marketing software layer like surveys, onsite retargeting, send text messages, and even integrate Facebook messenger and Facebook ads just to name a few. (Some 3rd party apps required) Using Drip and a few items I mentioned above, you can passively profile and lead score all of your prospects to see: - which ones are hot (Drip can send an email to your sales team so they make contact), - which ones are still in research mode (send these leads more content to help them make a decision via email, SMS or a Facebook message), - and which ones are just tire kickers. No sense running paid ads to tire kickers, right? You can even personalize your website so that people who downloaded your freebie, don't get asked to download it again. That is powerful! (3rd party app needed) I have moved all of my clients over to Drip from 3 other platforms and we are seeing much better results. If you are considering email & marketing automation automation software for your business, take a good look at Drip. They have a certification program, so you might want to check out graduates to lend you a hand if needed.
Reviewer Source 
Source: Capterra
December 5, 2017
Avatar Image
Joshua K.
Director
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 23, 2018

“Automates ALL THE THINGS in my e-commerce business”

OverallOverall, it has been a game changer for our digital products e-commerce business. Instead of just sending out bi-monthly email blasts to all of our audience, we're now able to put people through specific sequences of emails with relative ease. We can then separate people based on their activities and run specific promotions to those groups only. We have a long way to go and are only scratching the surface of what we can do in Drip, but already it has been a huge improvement in the way we handle our email marketing.
ProsIt's very simple create workflows for automating email flow. This has allowed us to completely transform the way we do our email marketing in our digital product e-commerce business. I also like how simple it is to setup a new campaign. Most other tools put you through complicated settings to setup new sequences. In Drip you just see a list of the emails on the campaign and you can quickly and easily adjust the days/timing of when people receive those emails after subscribing to the campaign. There is no over the top process for editing the actual emails and you have a choice between a simple editor (which I like as it gets great engagement) or for more visual promotions you can use the graphical editor which is really just as simple to use.
ConsI found it better to utilise a third party software like Optinmonster to handle the actual signup forms because I get more flexibility surrounding the design of the popup. That is one area in which I think Drip could improve by offering more control surrounding that popup editing experience.
Reviewer Source 
Source: Capterra
October 23, 2018
Avatar Image
Paola P.
Guest Relations
51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 16, 2018

“Great support team -- but too much need for it!”

ProsOne of my favourite things about drip is the email segmentation tools and tagging. These let me make sure my audience is always on point. Customer support is great, however due to some delays and workflow issues I found myself having the need for them a bit more than I think I should have. To the customer service that is friendly, competent, quick, receptive, and unfailingly helpful (and I've put them to use numerous times with complicated questions) To my ability to step into specific user accounts to fix things simply and quickly at their request.. Drip is uniformly wonderful. You might not know it yet, but THIS is the email service you've been looking for.
ConsThe refreshing of the automations seems like it is not instant, so whenever I am setting something up, and doing tests, there has been some confusion as to whether it is working or not. So sometimes I have to go live with a special list just to test the automation steps which is not very convenient.
Reviewer Source 
Source: Capterra
February 16, 2018
Verified Reviewer
Retail, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 12, 2019

“Best In Email Automation”

OverallDrip helped our company get good cart abandonment and welcome series in place in an easy way. The tracking and integration with Shopify was very easy. And we are already generating sales with drip in the first week. We are ready to start tagging and segmentation and will report back on another review when that is completed.
ProsHi I am currently setting up Drip and have had about 1 week with it and can give my initial 2 cents. I really like how many things you can do if you are willing to put in time and some effort. The integration is easy with many shopping carts and other apps, and the segmentation is very advanced. It is how these segmentation work together with the Email workflows helps make it easy to craft automated emails at every step of buying process. From ecommerce cart abandonment to sending one off emails , to sending out win back campaigns everything seems like it is possible with Drip. The email editor is easy to use and the templates give you enough to get going. I imagine more people use regular html emails with Drip.
ConsDrip is a tool and it is how you utilise that tool is what you will get out if it. Drip does not hold your hand and offers everything you need for a successful email marketing but what is there in terms of the editor is fairly basic. It gets the job done but I wish for a more robust features like bringing in product by name into the emails.
Reviewer Source 
Source: Capterra
April 12, 2019
Verified Reviewer
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 24, 2019

“Drip is the bees knees for Email Marketing ”

OverallWe have had an amazing experience with Drip and Email Automation. It has taken us far beyond what we thought we could do in just a short amount of time. Highly recommend Drip!
ProsDrip took us to the next level with Email Marketing. We have been able to create funnels, campaigns, email series, and blasts that have boosted our business. We had just barely dipped our toe in Email Marketing 2 years ago when we started with Drip, and now we use it on a daily basis. We have been able to automate an almost entirely manual process. Highly recommend Drip as an easy to learn and awesome tool to grow your business.
ConsLearning to set up funnels is not the easiest process at first. Especially if you are new to Email Marketing, however, Drips support team and chat is so easy to use and they will walk you through every step. They also offer video training and training webinars.
Reviewer Source 
Source: Capterra
April 24, 2019
Avatar Image
Cliff H.
CEO
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 30, 2018

“I can't quit Drip!”

OverallI love Drip. We simply have to have another email programme due to certain features that make it worth it for us but we can't do without Drip (even when we try!) because the ease of use for creation and delivery of automated email sequences, which are critical to our educational sales strategy, is second-to-none.
ProsDrip is hands down the easiest, most intuitive software for us for creating automated email sequences. The templates, along with ease of use, and integrations with all the other platforms and software we use makes it so valuable for us.
ConsThe lack of certain features offered by other platforms, such as tighter integration with Shopify, App, app-based notifications for things like resending non-opens etc mean that we have to double up on some software instead of solely using Drip and that is a major pain.
Reviewer Source 
Source: Capterra
October 30, 2018
Avatar Image
Rick W.
Emotional Freedom Coach
Professional Training & Coaching, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Integrations ~ So Powerful”

OverallI ran my own email server with arpReach for many years. It was tiresome and I didn't get all the flexibility much less the tagging and tracking I wanted. With Drip I've got a tool that has helped me engage my coaching clients more intimately (and also clear out people who are simply not engaging, which feels really good and keeps costs down as well).
ProsMy WordPress site has such a mix of different tools, I needed an email marketing engine that would integrate with them all with ease and consistency. I also needed excellent delivery and an easy way to track and target website users based on pages visited and clicks. Drip has been excellent in this, and I have introduced other colleagues to Drip who are equally pleased.
ConsI wish there was a way to bring new solopreneurs in at an introductory price that was lower. I wish the CRM aspects were stronger. I'd love to be able to have a View of the Customer which was more customizable than the current customer lookup.
Reviewer Source 
Source: Capterra
October 19, 2018
Avatar Image
Mukesh M.
M-I-C
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 30, 2018

“The ultimate automated email service with a customer support to match. ”

OverallDrip serves as a great marketing automation tool combined with CRM for our business.
ProsThe UI is amazing and gives a visual overview of the activity without the need to look at numbers. The automated workflow and the newly added feature of a visual email builder are a treat to the modern marketer. Using Drip for over 3 years now, I have yet to come across an email service that is more of a CRM for small businesses. The chat support is always available and qualified to assist with any challenges if they do arise.
ConsThe limited options for Lead capture forms. The platform has just one form that is designed and since lead capture is what builds the list, having a library of well designed forms would really help.
Reviewer Source 
Source: Capterra
October 30, 2018
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Darryl B.
Creator
Religious Institutions, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 27, 2018

“Solid platform with good features”

ProsDrip offers some great features that surpass regular email, including things like automated resending to people who don't open, lead scoring, automated sequences and much more.
ConsThe color scheme can be a little hard on the eyes, but it is better than when it was first updated earlier this year. I would also like a better way to manage tags, rules and automations as once you have a number it can become tricky to keep track of them. This could be solved by having a "used in" list for tags, or a resources list for automations so you have a quick list of what is used where. This would also make it easy to retire tags and automations without losing customers through gaps.
Reviewer Source 
Source: Capterra
October 27, 2018
AJ S.
Founder
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 24, 2018

“The Best Email marketing app for the price!”

ProsIf you've used any email autoresponder system in the past you know that they can be very complicated and to get the most out of the systems normally requires some behind the scenes hacking. Drip is a refreshing alternative! Similar features and functionality as you'll find on apps that cost 5-10x the price, intuitive drag-n-drop campaign builders, amazing segmentation options and some really useful javascript extensions make this a great tool if you're focused on lead generation and then maximising your email marketing ROI.
ConsThe few times we've needed to contact support we've found the team to be a bit hit and miss - sometimes you get the right answer straight away, other times you need to chase and escalate. The actual software itself is great though and thankfully we've not needed too much support so far.
Reviewer Source 
Source: Capterra
April 24, 2018
Eugen P.
Java Consultant
E-Learning, 11-50 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
November 8, 2018

“State of Drip - post LeadPages acquisition”

OverallDrip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent. Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time. I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.
ProsThe automation is top-notch. When it works.
ConsThe automation simply doesn't work all the time. For now particular reason, workflows get stuck, or just don't fire. Tags get applied twice. And support is, well, they're just not there. The support wait-times on my last few issues was litteraly always 8-9 days until the first answer from them.

Vendor Response

By Drip on December 10, 2018
Hello, Eugen, Thanks for putting your trust in Drip these past few years and for taking the time to tell us about your experience. The truth is that we¿ve been growing pretty quickly this past year, and our own growth kind of outgrew our support britches for a little while. That being said, we¿ve been busy expanding our support squad. While support had previously been offered from 9 am ¿ 5 pm, M¿F, we¿re now helping people an extra 20 hours per week from 7 am ¿ 7 pm, M¿F. This has cut our support response time significantly, and our No. 1 aim is to help answer everyone¿s questions well within the 24-hour mark. We don¿t ever want people to feel like they¿ve been left hanging, and we¿re sorry you¿ve felt some pangs as we grow. We haven¿t been seeing any issues on our end in regard to automations working, but we¿re hoping that we¿ll be better able to answer your concerns with our extended support. Thanks again for your review and for riding along with us as we grow.
Reviewer Source 
Source: Capterra
November 8, 2018
Kirsty P.
Proprietor
Legal Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
October 21, 2018

“Drip - Value for money?”

OverallI have an auto-campaign set up, so it saves me time screening clients and I also use it to send newsletters. My list isn't huge though, so I find it expensive for my small business. However, I don't change to another free option as there is a lot of work to export existing lists and also, the ease of use and ability to make it 'pretty' keeps me using drip.
ProsDrip is easy to learn, quick to create broadcasts, can re-use and edit sent broadcasts, and the templates for creating campaigns are excellent.
ConsAs a start-up, I find it expensive (I'm in Australia, so the exchange rate has an impact). It is comparative, but the free options do the same thing. If your list building doesn't happen as quickly as expected or you're unsure how to use your list to generate income (v gathering info from sales), then it is an ongoing monthly expense that doesn't always justify itself - when your list is small. There should be another option available that is cheaper and has smaller list numbers, before the first subscription above free.
Reviewer Source 
Source: Capterra
October 21, 2018
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Wells A.
President
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 20, 2018

“Excellent for tracking easy, one-off emails and campaigns”

OverallOur overall experience has been excellent. We were really pleased with the extremely high open rate of our latest Broadcast Emails. In was no hassle to upload dozens of new emails and get a message out in a hurry. We also like the integration with our CRM and with LeadPages.net.
ProsDrip has a feature called Broadcast Emails that allow you to easily compose a single email, filter the people you want to send to using tags, preview the email, send it and track the responses. We use that to send our customers quick announcements about changes in their subscription products and for reminders about upcoming events. Broadcast Emails are a great way to get started. Then you can graduate to campaigns that use a series of emails with powerful branching, follow-up and CRM integration features.
ConsIn our last email, the image we used looked fine in a web-based email app but was stretched in PC-based email app. I haven't followed up yet with support, but based on past experience with support, they'll have a good answer. Once you have lists of more than 5,000, Drip becomes a lot more costly than some competitors, but if you get even a slight sales edge, it is worth the difference.
Reviewer Source 
Source: Capterra
October 20, 2018
David L.
Owner
E-Learning, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Powerful Marketing Automation Tool”

OverallMight be a good news if you are running an E-commerce business. But you might want to think twice if you are not, especially now with the hefty price tag.
ProsI think this is the most flexible and powerful amongst all the marketing automation tools out there. - easy to segment your subscribers with tag - liquid function adding flexibilities and power to the tool. - plenty of direct integration with many popular tools
ConsThey recently increased their rate while giving only a short notice to all their users (12 days if I remember correctly), not very cool. They decided to proceed ahead despite a lot of negative feedback. Also noticing them start focusing on E-commerce store rather than blogger/ creator.
Reviewer Source 
Source: Capterra
April 5, 2019
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Jeremy C.
Creative Director
Marketing and Advertising, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 28, 2018

“A day to learn. A lifetime to master.”

OverallOverall, the whole thing has been great: cost, customer support, and the general system.
ProsI love that Drip is simple enough for someone with no marketing automation experience to pick up and use pretty easily. But that, once that initial hurdle is conquered, there are incredibly advanced features, as well. I have barely scratched the surface of what it can do, but I know that it'll be quite a long time until I figure it out all. However, along the way, I'll have exactly what I need to do the basics, and don't need to hire someone to do it for me.
ConsThe analytics take a bit to dig into, sometimes. They're on so many screens, so it's hard to decipher some of the more insightful information. Also, the workflows aren't always the most intuitive things, but simple tutorials are helping with that. It's better than most other systems.
Reviewer Source 
Source: Capterra
October 28, 2018
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Becky D.
Consultant Owner
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Automation and customization are easy with Drip”

OverallI've been using Drip to nurture customers, bring old customers back to my funnels, segment to new funnels, and growing my businesses, as well as those of my clients. I've tried Drip's competitors, and yet I stay with Drip, and continue to put more of my business into their capable software. Well worth the cost and I highly recommend them!
ProsThe visual workflow builder for automation. This makes it easy to walk through your funnels and make sure all the steps are there and make sense for both your business rules and the customer experience. I'm also a fan of being able to use liquid statements to customize content and functionality. This saves a ton of steps in workflows and allows for personalization, helping you convert better.
ConsThe subscriber profile is presented as a timeline. I would be much better served if subscribers were given a better visual presentation, more like a CRM would provide, in addition to the timeline.
Reviewer Source 
Source: Capterra
October 19, 2018
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Ravi R.
Executive Coach & Owner
Professional Training & Coaching, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Amazing value, feature rich!”

OverallOverall I am super happy with Drip and would recommend it to others, even those who are NOT tech savvy!
ProsDrip is a marketing automation platform, not just an email distribution system. It does so much more than send email blasts. It helps you qualify and nurture leads, leading to a better experience for your customers and you!
ConsIt takes a while to learn how to use all the features, specifically the rules, workflows, tags and custom fields. However, once you learn the basics, it's simple to maintain.
Reviewer Source 
Source: Capterra
October 19, 2018
Verified Reviewer
Computer Software, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 16, 2017

“The best email marketing tool that I have used”

OverallI am able to automate lead magnet delivery sequences, do drip campaigns, and do broadcast emails in one place.
ProsThe best thing about Drip is the power it gives you. It takes a little bit of technical expertise, but between the tags, custom fields, and their powerful visual workflow builder you can build automated drip campaigns that maintain a personal, relevant touch.
ConsIt is difficult to bring in your own custom HTML responsive email templates without being a programming expert.

Vendor Response

By Drip on August 22, 2018
Hi there, The Drip team thanks you for taking time to write us a review! I wanted to let you know we have just launched our Visual Builder, which dramatically reduces how much manual labor you need to make your designed email dreams a reality. Simply point and click to add images, buttons, columns, and more so you can create engaging visual content without touching code. No programming expert needed! Thanks again, Sam from Drip
Reviewer Source 
Source: Capterra
November 16, 2017
Verified Reviewer
Executive Office, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Used to Love Drip”

OverallI haven't ever had a bad experience with the software and it always worked as it should, but the focus from support is directed entirely toward eCommerce.
ProsI switched to using drip as a small business consultant for the visual automation, ease of use, the free account (up to 100 subscribers), CRM and contact tracking, but over time they shifted their marketing and support entirely to be used as an eCommerce CRM.
ConsI am not eCommerce so while I could continue to use their software, they clearly aren't marketing or improving their software to support my needs. There are other leading CRMs and email marketing platforms that I'd recommend for someone who will not be working in an eCommerce field.
Reviewer Source 
Source: Capterra
July 31, 2019
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Nic L.
CEO & Founder
E-Learning, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Actually enjoyable to use”

OverallI make money using Drip. They've made it easy to use for almost all functions and the feature set is great.
ProsI can get what I want to get done ... fast. The user interface just makes good sense to me.
ConsYou can't tag people who have opened emails or clicked. You have down filter them, download a CSV file and then tag them as you reimport them. Turns a 5 min job into a 45 min job. You can't turn broadcast emails into campaign emails ... unless you use their new visual email editor ... which is OK but still very clunky. To get an email template for the plain text editor, you have to import an html file that you create with 3rd party software.
Reviewer Source 
Source: Capterra
October 19, 2018
Ben L.
Marketing Manager
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 6, 2016

“Best automation platform for SMB”

OverallDrip is, in my opinion, the best marketing automation platform for the SMB. I've worked with more automation platforms than I can count on one hand, and Drip simply takes something that's supposed to be complex and makes it super easy. We now use Drip with most of our SMB clients.
Proseasy to use very powerful great price
Consemail templates are somewhat basic, but they work well anyways.
Recommendations to other buyersMarketing automation is a must-have nowadays. Drip makes it easy for businesses to get started with MA without a huge sticker price.

Vendor Response

By Drip on August 22, 2018
Hi Ben, Everyone here at Drip appreciates the time you took to write us a review! I am very glad to hear that Drip has worked so well for your business. Since your review, we have launched our point and click Visual Builder so you can design emails using flexible, mobile-responsive layouts. It really is an awesome way to showcase what you're offering through the power of pictures without messing with any code. Thanks again, Sam from Drip
Source: Capterra
December 6, 2016
Caleb B.
Director of Marketing
Consumer Goods, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 25, 2018

“Great List Management”

OverallUnbelievable customer service, fast response time, helpful videos... I just flat love this.
ProsAutomated workflows for list management and adding/removing tags makes for an incredible ability to segment and automate your subscribers! Blows mailchimp out of the water!
ConsThere's a steep learning curve, but it's really as simple as it gets. Not a lot of good support for HTML emails, but that's okay--and they're making improvements.
Reviewer Source 
Source: Capterra
October 25, 2018
Verified Reviewer
E-Learning, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Drip: Best overall e-mail automation platform for mid-range businesses and marketers”

OverallGood stuff, remarkably helped my business automate transactional emails and grow. It just works.
ProsDrip is an excellent mid-grade option for marketing automation. Here's the long and short of it: Most people think they need fancy all-in-one automation solutions that include web, shopping carts, etc. But those needs are all better served by better platforms. Drip does one thing and one thing well: E-mail. This is where you really need proper automation. And the Javascript snippets allow you to properly integrate with everything else. Unless you're scaling up to the Hubspot level, Drip is your best bet for email and marketing automation.
ConsThe tracking links Drip uses to track user behavior have the nasty side effect of triggering virus software on some people's email programs, not even allowing them to go through links. This is a major software flaw and should be addressed.
Reviewer Source 
Source: Capterra
November 2, 2018
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Marijn P.
Online Marketeer & Content Writer
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Happy with Drip!”

OverallOveral expereince is great! Like I said: its way better to usse than mailchimp, so we are very satisfied with the many feautures and options. Last page you asked us if we would recommend to a friend; We already did!
ProsThe many options it has! It works way better than mailchimp, so for that reason Drip is our favorite to work with.
ConsSometimes its not clear what the differnce is between a campaign or a workflow. It would be nice to have a guide for new users. When we have new interns we always have to explain what the differences are because the internet doesn't really outlines the benefits of both.
Reviewer Source 
Source: Capterra
October 19, 2018
Verified Reviewer
Design, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 9, 2019

“My sales team LOVES this software!”

OverallOverall, our sales have gone up, our client engagement is high, and our team actually likes using the software - it's been a win/win/win/win/win from the beginning!
ProsMy sales team absolutely loves this software! Setting up email campaigns and keeping in touch with clients has never been easier for them. Before, it was a daunting task and seemed to take weeks just to initiate a simple campaign, but with Drip, it was done in a matter of hours. The system is intuitive and has increased our client engagement significantly.
ConsThere's nothing to dislike. The team loves using it, and our clients are interacting with us more than ever! I can't find a downside.
Reviewer Source 
Source: Capterra
September 9, 2019
Verified Reviewer
Printing, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 9, 2019

“Good so far”

ProsIt has integrated well with our custom website. Since we don't use shopify or anything like that, it was difficult to find a solution for email marketing that would integrate with our site. So far there have been a few hiccups, but overall I'm happy with what we are seeing.
ConsI have not been impressed with the customer support I have received. Apparently, we are paying enough to get a dedicated customer success rep, but he doesn't seem to have answers to many questions I am asking. It has been mildly frustrating.
Reviewer Source 
Source: Capterra
May 9, 2019
Dave R.
Owner
Alternative Medicine, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Drip Review”

ProsUses tags & segments instead of creating multiple list so you have a person in the database once instead of multiple times like other systems Easy to create workflows/automations and creating rules for simple tasks like adding a tag or starting or stopping a campaign. Can have multiple lines of business under one account. I have 3 separate lists in 1 drip account Easy to see each subscribers activity and scores
ConsThere doesn't appear to be a way to see who opened an email from within a campaign. You can see how many opened it as a number and a percentage of those who were sent it, but cannot drill down to see which people opened it without having to go to the individual subscriber Support is slow, it can take many days to get a response. Even with a chat option many times no one is available to chat
Reviewer Source 
Source: Capterra
October 19, 2018
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Gustaf H.
Head of Growth
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 29, 2018

“The best alternative when building your own stack”

OverallDoes everything you want without delay. Extremely easy to setup with zapier to connect with the rest of your stack. Customer Success is also always helpful - I truly recommend this service.
ProsEase of use, ease of set up, has all the functions you need without getting too complicated. Works as intented every time. Setting up a next meeting.
ConsDashboard isn't very useful and the total lack of conversion source distribution. Direct integration with google analytics would add a lot of value.
Reviewer Source 
Source: Capterra
October 29, 2018
Kim R.
Owner
Performing Arts, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Manage your Subscribers”

OverallI love the functionality of this software! Nothing else compares to it in my opinion. The customer service is quick and easy to understand, and I love how the developers really listen to implement what I need for my business within their software! Bravo!
ProsEase of setting up workflows and subcriber tags. The ability to qualify my leads with a lead score.. the integrations with other software is awesome!
ConsSo many choices, one can get confused between campaigns and workflows and when to use which.
Reviewer Source 
Source: Capterra
October 19, 2018
Jim M.
Owner
Marketing and Advertising, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 10, 2018

“Full Featured Autoresponder does it all!”

OverallDrip does what I need it to do. There are some integrations that I wish worked better, but I am not sure if it is on the Drip side or the other services. Overall though, it works well and requires very little input from me after the initial setup for a campaign.
ProsMany features are easy to use and they work very well without any input from me. The main console is easy to understand and the knowledge-base is full of helpful articles. Tagging and custom fields allow subscribers to be segmented with ease. Support is top-notch.
ConsThe workflows can tend to get a bit difficult to set up and manage. Integrating custom fields with Leadpages could use improvement.
Reviewer Source 
Source: Capterra
October 10, 2018
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Carolina D.
Supervisor
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 21, 2018

“Marketing automation solution.”

OverallWith the use of Drip I have been able to create targeted marketing campaigns with smart features. This has helped me a lot in my daily work.
ProsThe most positive aspect is that the free plan offers comprehensive functions for companies with 100 subscribers, the creator of visual workflow is very intuitive and easy to handle, also has new integration with Facebook Custom Audiences.
ConsA negative aspect is that it is intended Drip companies business customers (B2C), especially retailers.
Reviewer Source 
Source: Capterra
March 21, 2018
Mat O.
Marketer
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 20, 2017

“Drip has saved me.”

OverallAll of my clients now use Drip which gives me the massive benefit of working with every client's Drip account without having to leave my own. This must-account functionality is a life saver for me!
ProsDrip's marketing automation (i.e. workflows) give you precision control over every step of your customer's decision making journey.
ConsThee isn't a single con I can think of! If I were to really stretch into non-issues though I would say that their onscreen prompts for first time users could provide a few more details.
Source: Capterra
July 20, 2017
Carlos M.
Director of Design and Development
Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 8, 2019

“A serious contender as an ecommerce CRM”

OverallIt has been great. The CRM is truly geared towards Ecommerce and there are many ways you can configure the platform for your specific needs.
ProsI really like the concept behind it. The interface is intuitive and easy to use even for new users. You can configure your campaigns in many different ways and you can know with details what people are doing on your website and what emails are they reading.
ConsThe email creator isn't very easy to use. I prefer other interfaces that are more polished. Also, if you aren't using their forms you cannot get statistics into your website.
Reviewer Source 
Source: Capterra
September 8, 2019
Carlos M.
Director of Design and Development
Design, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 5, 2019

“Great CRM for Ecommerce”

OverallIt has been great! We have been capturing different information in our CRM having a better idea of what our clients like.
ProsI think one of the big pros of this software is the integration with E-Commerce platforms like Shopify, Woocommerce, Big Commerce, etc. This gives you the capability to tailor the autoresponder to your specific needs. Also, there is an integration with Facebook Custom Audiences that allow you to target customers or leads with FB Ads in real time.
ConsLike any software, there is a learning curve. Adding a new list via .cvs isn't as easy as MailChimp or other email providers.
Reviewer Source 
Source: Capterra
May 5, 2019
Heather S.
Consultant / Project Manager
Wine and Spirits, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 7, 2018

“WOW! So far it's amazing!”

OverallReplacing MailChimp, Emma, and hopefully SalesForce IQ but that remains to be seen. It will also save us money and give us more data. Did I say it supports Tagging!
ProsSuper easy to use, small learning curve even for the novice, great knowledge base. The company I work for decided to use this software and I was importing and adding our lists the same day. So much easier to use and more features than MailChimp. It goes way beyond a simple email platform. It's interface is super clean. It replaces many of our Zaps because it directly integrates with Drift. You can copy & paste your email templates from MailChimp or Emma too for easy migration. It supports tags. And I think best of all - all your contacts are in ONE list. Hard to imagine I know but once you wrap your head around it, it's fabulous.
ConsSo far, nothing! I've only used it for 3 weeks. I also haven't had to use Customer Support for anything yet so I can't comment on that.
Reviewer Source 
Source: Capterra
May 7, 2018
Ray W.
CMO
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Drip is for drips!”

OverallWe use drip to reach out and connect with Jigglar users to showcase new marketing templates and let them know about upcoming training events etc. We like to connect via email with our people each day. Sadly, Drip is totally underwhelming and getting involved was a big mistake.
ProsI like the fact you can schedule a second email that only goes to recipients that didn't open the first email. Apart from that, there are plenty of other email products around with Drip's features
Cons1. The product is glitchy with lots of bugs and definitely NOT ready for market. 2. The 'error please refresh' message is constantly appearing 3. After copying and pasting or trying to set up a hyperlink, the site often freezes 4. I can only set one hyperlink per email 5. Despite following instructions like formatting images to the correct size images or justifying images to the left they still come out floating in the middle 6. Support is terrible. When a Drip support team member eventually gets back to you (usually takes days) all they do is ask dumb questions.
Reviewer Source 
Source: Capterra
August 27, 2019
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Lauren P.
Founder of Digital Marketing Company
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Email marketing software focused on what really matters”

Pros(1) Dynamic content for easy personalization (2) Drag + drop workflows that are really easy to use (3) Text-based emails for stellar delivery
ConsHonestly, not much! I LOVE Drip and recommend it to every client it's right for.
Reviewer Source 
Source: Capterra
October 19, 2018
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Philipp N. N.
Head Of Marketing
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 22, 2018

“Good for our targeted email cadences”

OverallDrip helps me to send targeted email cadences to our prospects and customers and measure if they are ready to buy/engaged with our product/content. For us as a rather small company with a limited number of subscribers Drip is a solid solution for our email marketing needs.
ProsI like the workflow and rules capability. Also the unlimited tags and the easy integration with Salesforce and Zapier is important for me. Support is usually fast, friendly and competent.
ConsSometimes, the app could be faster. Also, there is not a preview function for one-off emails. Sometimes, it takes too long until an immediate broadcast is sent out.
Reviewer Source 
Source: Capterra
October 22, 2018
Verified Reviewer
Chemicals, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Drip”

ProsIt's quick and easy to use, and there are some powerful features. Customer service has generally been good.
ConsI'm a little concerned that since their buyout from leadpages they will focus solely on squeezing every last dollar out of customers and quality will drop and/or prices will go up. The price jump from 5000 subscribers to 5001 is pretty steep.
Reviewer Source 
Source: Capterra
October 19, 2018
DRAKE M.
FOUNDER
Individual & Family Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Drip Drip”

OverallReaching a mail list of 50000 +. Could use more help when you make changes that are pretty drastic. Grateful that you're always on The Cutting Edge.
ProsTotal flexibility. You can separate your prospects infinitely.
ConsVery complicated to program. A person who does this for me is very intelligent and experienced. He's done a great job but it's required much time on the phone with drip.
Reviewer Source 
Source: Capterra
October 19, 2018
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Gabe J.
Strategic Partnership Manager
Information Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 26, 2018

“Drip helps me be so much more personal with customers”

OverallIt's super nice that I don't have to baby sit my automations, I can check in and look at stats and reporting but other than that it runs itself.
ProsI love Drip because of the conditional logic aspect that tailors messages to specific customers. The information that they are receiving from me is always relevant thanks to Drip.
ConsI wish there was an easier way to test campaigns without having to wait for the scheduled time. It would be awesome if I could run a test campaign and preview everything by just running straight through the automation without any delay.
Reviewer Source 
Source: Capterra
September 26, 2018
Verified Reviewer
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 10, 2018

“Best Email Campaign and Workflow Software Ever.”

ProsThere is so much that can be done with this software. A couple things that I like most are the flexibility and options in building a workflow. Triggers can be set up to remove subscribers who click a link or reply to the email. Tags can be added to subscribers to help track and organize them.
ConsThe price is a bit higher than other email platforms.
Reviewer Source 
Source: Capterra
August 10, 2018
John H.
Director
Education Management, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 26, 2018

“Drip helps me to help my clients”

OverallMy overall experience is that this software allows me to quickly support my clients and blog readers and I prefer this to my previous platform which involved monkeys!
ProsI really like the visual nature of the campaign planning.
ConsSometimes I find it a little bit complicated to use but it is not a deal breaker as I have persevered and I am successfully using it and gaining benefit.
Reviewer Source 
Source: Capterra
October 26, 2018
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Joe H.
Leader
Marketing and Advertising, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 26, 2018

“I love Drip”

OverallTheir customer service is among the best online. I know the reps by name and they are playful and helpful.
ProsI've written entire articles on the subject. https://medicalmarcom.com/medical-device-marketing/drip-versus-aweber/
ConsThe rules and workflows aren't as intuitive as I'd like. Sometimes I have to open multiple windows to track everything.
Reviewer Source 
Source: Capterra
October 26, 2018
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Atilla V.
Vice President
Publishing, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 27, 2018

“Robust email marketing automation”

OverallDrip enables us to send out timely emails (both marketing and transactional) to the right person on our list at the right time.
ProsFirst of all, customer service has been fantastic. It's also great how it can work together with a number of third-party software when needed. I also love the the feature that you can have multiple accounts on the same plan (if you own more than companies) without having to open a separate account for each.
ConsAt first graphical email was not a native capability but that is no longer the case.
Reviewer Source 
Source: Capterra
October 27, 2018
Daniel d.
CEO
Internet, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 26, 2018

“Easy to use yet highly comprehensive”

OverallBehavioral email campaigns are often complicated to setup with other softwares, however with Drip it's really really simple. Tracking works flawless, triggers and automations never fail. It really helps us to build complicated email marketing campaigns, yet without spending too much time as it is quick and simple to setup.
ProsDrip provides an incredibly easy-to-use and intuitive interface that is suitable for both novice and advanced email marketers. It provides all the necessary features and more, is easy to set up, and offers everything you need for your email campaign. The software was recommended to us by my good friend Andre Chaperon, who's is arguably the most significant email marketing specialist in the internet marketing industry, and so far lived up to every expectation.
ConsI don't really have any cons honestly, the software works perfectly for our needs.
Reviewer Source 
Source: Capterra
October 26, 2018
Verified Reviewer
Internet, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 22, 2018

“Good tool if you understand the tech behind automation tools”

OverallIts ok for a first step automation when showing of a pilot project or similar.
ProsIts cheap, and easy to start up your first automation pilot.
ConsThe support is bad, I have cases that still not solved. Thats also why i named my review its good that you know the tech behind MA tools, before jumping in. I dont trust help from support.
Reviewer Source 
Source: Capterra
October 22, 2018