TrueCommerce Nexternal

Nexternal

5 / 5 5 reviews

Who Uses This Software?

Small to mid-sized consumer goods businesses including manufacturers, distributors, and retailers.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TrueCommerce Nexternal
  • www.nexternal.com/
  • Founded 1999
  • United States

About Nexternal

TrueCommerce provides its Nexternal eCommerce platform to brands of all sizes. Unlike template based systems, the Nexternal platform maintains the merchant's branding, navigation, and website design throughout the entire shopping experience. The platform is used to capture and create omnichannel orders which include: B2C, B2B, Amazon, call center, in-person, subscription, club orders, and even quotes. Using TrueCommerce Connect, the platform has several turnkey integrations to synchronize order


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Nexternal Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Nexternal Reviews Recently Reviewed!

I have nothing but positive things to say about the software and the excellent customer support.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Nexternal is straightforward and intuitive. We are able to easily manage our large customer database and run both our daily and wine club orders. The online store is great and the third party integrations with UPS, FEDEX and Ship Compliant and MailChimp are invaluable to our team. In the past we relied heavily on phone sales for special releases. We were able to successfully transition all releases to online offers and use the phone to complement the store. Nexternal allows us to keep detailed customer records that further enhance our customer engagement and give our sales team the ability to make lasting relationships. We have asked for features in the past and they have implemented them almost immediately after suggestion. They also have an integrated POS system if you choose to add that to your brick and mortar location.

Cons: The search options are endless and can sometimes be confusing for our sales team. It is a challenge to adjust prior month orders and find credits or refunds owed.

It's ease of use

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used Nexternal for 2 years and Hughjump in our tasting room for almost a year and a half. It is a very user friendly program and contain a lot of useful information about our inventory control and sales.

Cons: Some of the reports are difficult to run. A list of who purchased a single inventory item in alpha order

Overall: Very easy to use for a non-computer person. Very good help from our reps and help desk

The program is robust and powerful not to mention that the staff is friendly and eager to help!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can not express how helpful the staff is. I have only had the best of experiences every time I call in for help. I have also yet to get off the phone without being provided a solution for my problem, few as they are. The program itself is both powerful, allowing many avenues to reach the customers and flexible to allow a ton of customization without being too confusing.

Overall: Great online sales!

Ecommerce Order Management Solution: Everything In One Package

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Always updated.
2. Professional, accessible, USA-based support.
3. Scale-able to your business.
4. Customizable to suit your specific needs.

Overall: Manage my customer orders in easy and professional manner

SUCH a FLEXIBLE system!

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There seems to be no limit to my ability to present products to my customers; I can offer the same items at multiple retail price points, I can include videos, PDF's, lots of images.... very flexible! Also, the REPORTING is excellent! The best part is the outstanding customer support I receive.

Cons: Tax reporting has some 'gaps'. Also, the ability to do price-changes when you have multiple retails is challenging.

Overall: Benefits are actually 'endless'; we have not really even taken advantage of half of the features yet available to us, but in spite of that, we have a customer experience that is very well received.