# Issuetrak Pricing 2026 | Capterra > Learn more about Issuetrak pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/16499/Issuetrak/pricing --- # Pricing for Issuetrak [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Write a Review! ## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) has **2** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Cloud Annual $876 **Pricing Model:** Per User **Payment Frequency:** Per Year Cloud Annual plan includes: - Agents Plus Free Unlimited Users - Automatic Software Updates With Expert Maintenance Included - Enhanced Security - Guaranteed Uptime - Guaranteed Performance ### On-Premises Annual $478 **Pricing Model:** Per User **Payment Frequency:** Per Month On-Premises Annual plan includes: - Agents Plus Free Unlimited Users - Perpetual Or Annual Licenses Available - Full Control Over Security, Connectivity, And Data - You Control The Servers In Your Own Environment - Scale Servers Hosting Issuetrak To Your Needs ## Popular alternatives to [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Looking to learn more about Issue Tracking software similar to Issuetrak? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Atlassian [4.4 (15367)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price:$7.91/month [LEARN MORE](https://www.capterra.com/p/19319/JIRA/) [GitHub](https://www.capterra.com/p/129067/GitHub/) by Microsoft [4.8 (6170)](https://www.capterra.com/p/129067/GitHub/reviews/) Starting Price:$4/month [LEARN MORE](https://www.capterra.com/p/129067/GitHub/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/227102/JIRA-Service-Management/) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) by QualityUnit [4.7 (1781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Freshworks [4.5 (3425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) ## What do others say about [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) pricing? Pricing RatingN/A Value For Money[4.6(205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Pros Cons [Read All 205 Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) Read Full Reviews Below Christopher B. Assistant Director of IT Government Administration, 501-1,000 employees Used the software for: 6-12 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra June 10, 2025 "Works well for us" **Overall:** It's been very good. We're able to keep much better track of our work than we were when just using an email bx. **Pros:** It's very customizable. We created all of our own templates and issues to match the issues we receive. **Cons:** We're not able to do our own user account imports. To keep our office locations updated, we'd have to individually update each user account, which isn't practical. Vendor Response By Issuetrak on June 12, 2025 Thank you for your thoughtful review! We're glad to hear Issuetrak has helped you better track your work and that our customization options have supported your unique needs. We also appreciate your feedback on user account imports. We understand how important efficiency is, and your input helps guide our ongoing improvements. If you haven’t already, our support team would be happy to explore possible solutions with you. Thanks again for being part of the Issuetrak community! Mike R. QA Manager Consumer Goods, 11-50 employees Used the software for: 6-12 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra May 6, 2025 "IssueTrak - Versatile and Configurable and Gets It Done" **Overall:** Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. **Pros:** Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. **Cons:** Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. **Alternatives Considered:** [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) **Reasons for Choosing Issuetrak:** Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable. Vendor Response By Issuetrak on May 8, 2025 Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help! [Read All 205 Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)