# Issuetrak Pricing 2026 | Capterra > Learn more about Issuetrak pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/16499/Issuetrak/pricing --- # Pricing for Issuetrak [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Write a Review! ## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) has **2** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Cloud Annual $876 **Pricing Model:** Per User **Payment Frequency:** Per Year Cloud Annual plan includes: - Agents Plus Free Unlimited Users - Automatic Software Updates With Expert Maintenance Included - Enhanced Security - Guaranteed Uptime - Guaranteed Performance ### On-Premises Annual $478 **Pricing Model:** Per User **Payment Frequency:** Per Month On-Premises Annual plan includes: - Agents Plus Free Unlimited Users - Perpetual Or Annual Licenses Available - Full Control Over Security, Connectivity, And Data - You Control The Servers In Your Own Environment - Scale Servers Hosting Issuetrak To Your Needs ## Popular alternatives to [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Looking to learn more about Issue Tracking software similar to Issuetrak? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [Jira](https://www.capterra.com/p/19319/JIRA/) by Atlassian [4.4 (15417)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price:$7.91/month [LEARN MORE](https://www.capterra.com/p/19319/JIRA/) [GitHub](https://www.capterra.com/p/129067/GitHub/) by Microsoft [4.8 (6187)](https://www.capterra.com/p/129067/GitHub/reviews/) Starting Price:$4/month [LEARN MORE](https://www.capterra.com/p/129067/GitHub/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/227102/JIRA-Service-Management/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Freshworks [4.5 (3460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) ## What do others say about [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) pricing? Value For Money[4.6(205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Pros Cons [Read All 205 Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) Read Full Reviews Below Mike R. QA Manager Consumer Goods, 11-50 employees Used the software for: 6-12 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra May 6, 2025 "IssueTrak - Versatile and Configurable and Gets It Done" **Overall:** Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. **Pros:** Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. **Cons:** Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. **Alternatives Considered:** [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) **Reasons for Choosing Issuetrak:** Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable. Vendor Response By Issuetrak on May 8, 2025 Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help! John C. RMA Manager Mechanical or Industrial Engineering, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra May 6, 2025 "RMA Specialist Manager" **Overall:** You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience. **Pros:** Reporting is excellent for pinpointing quality issues and ease. Pricing allows us to provide visibility to all clients. This is something that we have received positive feedback from our customers. **Cons:** Customizing which task sends out a email to customer. You can only restrict all or send all emails by client not task. Task groups cannot be grouped and shrunk. So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group. **Alternatives Considered:** [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) **Reasons for Choosing Issuetrak:** Costs per user main reason but costs to build an RMA system within SF and the quality of reporting was a huge obstacle. **Switched From:** [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) **Reasons for Switching to Issuetrak:** Lotus Notes died so Hale needed another RMA system Vendor Response By Issuetrak on May 7, 2025 John, thank you for your detailed review! We're happy to hear our reporting features and pricing have been beneficial for you and your clients. Positive feedback from your customers is always wonderful to hear. We appreciate your insights on customizing email tasks and task group navigation. Your feedback is invaluable and will help us improve our system to better meet your needs. It's great to know that, despite some limitations, our support team has been able to provide a clean experience for your internal customers. Your satisfaction is our priority. Thank you for choosing Issuetrak over other alternatives. We're glad our cost-effectiveness and reporting quality stood out to you. If you have any further suggestions or need assistance, please don't hesitate to reach out! [Read All 205 Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)