# Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Issuetrak Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JD John D VPEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service.“ May 19, 2025 PK Patrick K Sr Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. “ May 6, 2025 JH Jonas H System AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there.“ May 6, 2025 JC John C RMA ManagerMechanical or Industrial Engineering, 501 - 1,000 employeesUsed the software for: More than 2 years. “So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group.“ May 6, 2025 AB Aeuriona B Collections data analystUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that issuetrak accurately captures communications from customers and allows communications to come in via email.“ May 6, 2025 MR Mike R QA ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session.“ May 6, 2025 JB Josie B IT Support TechnicianMental Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team.“ May 12, 2025 BC Brian C IT Project ManagerGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as we'd like. “ May 6, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard H. Computer Support Technician Higher Education Used the software for: 2+ years ### "Great product and amazing support. IssueTrak Support is always just a phone call away." October 10, 2017 4.0 Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable. Pros Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with. Cons Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions. Review Source GG Gary G. VP Food & Beverages Used the software for: 1-2 years ### "Solved a big problem for us" May 6, 2025 5.0 Everything has been very positive from roll-out to set-up to ongoing support. Pros Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use. Cons Having to make changes. Sometimes it is not very intuitive and have to hunt for things. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak Ease of use, pricing was spot on for what we are doing. Review Source Response from Issuetrak May 9, 2025 Gary, thank you for your feedback! Our ultimate goal is to help you provide the best service possible. We're glad to hear that Issuetrak has made tracking customer interactions easy. Your input about making changes is valuable to us. Thank you for sharing! We are always working on making the interface more intuitive. It's wonderful to know we are offering what you need compared to alternatives like Zendesk, from pricing to ease of use, to implementation. Please reach out to us if you need assistance at any time. We're here to help! RB Ron B. Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Eh" May 12, 2022 3.0 Pros I had a great experience when I requested some training. Cons Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways. Review Source GP Gabriel P. Director of Operations Veterinary Used the software for: 2+ years ### "Great value, functionality and support for the cost." May 16, 2024 5.0 Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless. Pros Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being. Cons It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing. Reason for choosing Issuetrak It offered everything we needed to manage our tickets in a way that would allow us to be compliant with out accreditations without breaking the bank. Switched from [SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/) We upgraded our ERP system and the new solution provides a customer service/ticket management system. It did not make sense to have both. Review Source Response from Issuetrak May 22, 2024 Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again! CH Christopher H. Director of Quality Control Aviation & Aerospace Used the software for: 6-12 months ### "Issue track is the best issue tracking system that we have ever used" July 25, 2023 5.0 Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met. Pros The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us. Cons Their continued follow up to make sure I was caught up on the homework I needed to do. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak because of the way we can configure to our needs, and change the configuration as our needs change. Review Source Response from Issuetrak July 26, 2023 Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! SV Stephen V. Director of Technology Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Issuetrak Reveiw" February 8, 2023 5.0 Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service. Cons Have yet to find any major flaws thta were not able to be resolved by some method. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Review Source Response from Issuetrak February 9, 2023 Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations! DJ Doug J. IT Food & Beverages Used the software for: Less than 6 months ### "Painless Onboarding!" July 27, 2023 5.0 Friendly & knowledgeable team at Issuetrak made for an awesome overall experience! Pros Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze! Cons There can be a lot of configuration options, so it's best to first focus on core functionality. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reporting out of SharePoint did not fit our needs. Review Source Response from Issuetrak March 25, 2024 Doug, we're pleased to hear that your experience with your personal Implementation team went so well! We're glad you combined your team's input with our knowledge to set up the product to your specs. As always, if you ever have more feedback for our Product team, feel free to submit suggestions directly on our site at https://www.issuetrak.com/feature-requests! ME Michael E. Systems Administrator Government Administration Used the software for: 1-2 years ### "IssueTrak should be your CRM tool also!" May 6, 2025 5.0 We as an organization have had great success overall with IssueTrak. Especially the support team. They are friendly, attentive, responsive, communicative, and always resolve the issue expeditiously. Especially when research is necessary. The responsiveness is key so we are aware the task is being worked on. Pros IssueTrak is our most utilized and helpful SaaS tools. And we use many. All our IT users have the app opened all day using it for every task we are assigned, work through, update, send end-users notifications, and closing tickets. The features are superior compared to other CRM tools I have used in my 25 years of IT. Cons The only complaint, if I had to pick one would be how antiquated the GUI appears. It resembles a DOS screen and is not pretty to look at. Not as easy on the eyes for an app we view several hours a day. Review Source Response from Issuetrak May 9, 2025 Michael, we're thrilled to hear that Issuetrak is your team's most used and helpful SaaS tool, and that its features are superior to other CRM tools you've used! That means a lot to us! We appreciate your input on the GUI appearance. We are constantly improving our product to be more visually appealing and user-friendly, and we're taking your suggestion into consideration. We hope for your organization's continued great success with Issuetrak! This is always a pleasure to hear! As always, please reach out to our support team should you need any assistance. CB Christopher B. Assistant Director of IT Government Administration Used the software for: 6-12 months ### "Works well for us" June 10, 2025 5.0 It's been very good. We're able to keep much better track of our work than we were when just using an email bx. Pros It's very customizable. We created all of our own templates and issues to match the issues we receive. Cons We're not able to do our own user account imports. To keep our office locations updated, we'd have to individually update each user account, which isn't practical. Review Source Response from Issuetrak June 12, 2025 Thank you for your thoughtful review! We're glad to hear Issuetrak has helped you better track your work and that our customization options have supported your unique needs. We also appreciate your feedback on user account imports. We understand how important efficiency is, and your input helps guide our ongoing improvements. If you haven’t already, our support team would be happy to explore possible solutions with you. Thanks again for being part of the Issuetrak community! Bukola S. Data scientist Used the software for: 2+ years ### "We spend less time organizing." May 9, 2018 4.0 Pros Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface. Cons From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab. Review Source MD Matt D. Systems Administrator Machinery Used the software for: 1-2 years ### "Good product, better people" May 6, 2025 4.0 Good product, and an even better support team. They are always willing to help and jump right into the issue. Pros How simple it is to use. Very easy to navigate. The support team is top notch as well. They are always quick to resolve an issue with you. Cons Feels like some of the settings are buried in the UI. At times, it hard to find certain settings. Those settings feel too nested if that makes sense Review Source Response from Issuetrak May 7, 2025 Matt, thank you for sharing your review of Issuetrak! It's great to hear that you find the product simple and easy to navigate. Your praise for the support team is especially appreciated; their quick and effective assistance is a vital part of the user experience. We understand your concern about some settings feeling buried in the UI. Your feedback is valuable, and we'll look into ways to make these settings more accessible and intuitive. Overall, we're thrilled that you find Issuetrak to be a good product with an even better support team. Your insights help us improve and continue providing top-notch service! NG Noah G. IT Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Solving Problems for QDI" May 7, 2025 5.0 Dawn, our implementation specialist is very knowledgeable about the tool and does a good job explaining how we can do things ourselves and how we can implement our plans for the tool. Pros Its very flexible and can be used for all kinds of solutions. Cons Some UI menus can be blocky and not as modern looking as other menus. Review Source Response from Issuetrak May 8, 2025 Thank you for sharing your experience with us! We're delighted that you can take full advantage of our product's flexibility and versatility. We take great pride in our service, and we're happy to hear our specialists are helping you effectively implement your plans. We appreciate your feedback regarding the UI menus and understand the importance of having a user-friendly interface. Your comments are valuable to our continued product improvements! If you have any further suggestions or need assistance, please feel free to reach out! AN Alexander N. Entertainment Manager Entertainment Used the software for: 2+ years ### "Tracking 23 Organizations at Once" May 12, 2022 5.0 Very positive. This is the thing that keeps us moving. I was with this company a decade ago before Issuetrak and recently came back as a manager. Let me tell you, this software has revolutionized our technical department. Pros Data tracking, hands down. I can research past issues with confidence. It takes a bit of management to keep people from being lazy when entering tickets, but when all the information is there this becomes a very powerful tool that can be used to track day to day problems, but it can also compile them over years to see larger trends that otherwise would have gone unnoticed. It also helps me and others cover our bases and provide evidence to either support or refute vague claims that otherwise would be anecdotal in nature. Cons The search function can, at times, can feel clunky. It's not bad, but if you are asking me to pick nits here, this would be it. One annoyance is searching users, where I have to pick between active or non-active. I don't know why I can't search both at the same time, which would speed up my process. Also it seems like the main search tool at the top could be a little more robust. I almost never come up with anything useful out of it as I think it only looks at subject line searches. When searching names or terms often times the search gets confused by one letter or capital difference. I feel like to be truly effective the search function could have more intelligence (speaking from a place of not knowing at all how that works). This is not a con, but in my opinion the mobile settings are not sufficient for use on the phone. As we move further and further remote in our jobs, it would be very handy to have an Issuetrak app. A dedicated mobile device application that is not through the web browser would elevate this experience ten fold if done properly. As of right now I use Issuetrak almost exclusively on my PC, but I could see the benefits of a mobile experience, keeping notifications within the app and reducing email accumulation. Right now I basically ignore Issuetrak when traveling, and it would be wonderful if this didn't have to be the case. Review Source JK Jason K. I.T. Helpdesk Health, Wellness and Fitness Used the software for: 1-2 years ### "It's like having a swiss army knife for business management" May 24, 2022 5.0 Pros Issuetrak has a great workflow, with easy to set up templates, this allows us to manage requests in a timely manner and get tickets assigned to the correct person and closed in a reasonable amount of time. Cons It does time you out rather quickly, it would be nice to be able to keep it open and not have t keep signing in every time I need to respond to a ticket Review Source Response from Issuetrak July 7, 2022 Jason, thanks for the review! We're so glad that Issuetrak has helped you manage requests. We also want to let you know that you can control the session timeout setting! If you are a Cloud customer, you should be able to do this yourself. To set the user session timeout, enter a value (in minutes) for the Session Timeout setting. (Note that this value must be less than the MVC application pool's recycle time in IIS.) If you are using Issuetrak on-premises, this is controlled by your own administrators. If we can help you any further, please don't hesitate to email Support! TR Th R. Assistant Consumer Care Manager Food Production Used the software for: 1-2 years ### "Lifesaver" February 7, 2023 5.0 Overall the staff has been professional, friendly and knowledgeable. Pros Issuetrak has been a lifesaver, cutting down on continues hours of data entry.From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable. Cons It took sometime ironing out our processes but it was a true team effort! Reason for choosing Issuetrak They had a great customer support team that really sold us. They were very responsive and during our demos they had their professional service team on the call that helped us understand how they could implement quickly and effectively. Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review! We're delighted to hear that you have found Issuetrak to be a lifesaver for your business operations! Your feedback has been relayed to our Product team, but if you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! LA Luanne A. Business Application Specialist Public Safety Used the software for: 2+ years ### "Issuetrak Application review" May 20, 2022 5.0 I have had very positive experiences with support for application development\\training to support. Very fast in getting questions\\issues resovled. Pros Ease of adding work orders and tracking what has been submitted. Cons Admin features are sometimes hard to find a component where you want to add or edit an option Review Source PU Peter U. Manager - IT & Facilities Aviation & Aerospace Used the software for: 2+ years ### "Issuetrak rocks!" February 7, 2023 5.0 The customer service, professionalism and support is phenomenal. Pros The "Bang for the Buck". The amount of features and functions is incredible! Cons The only item that I'd like to see worked on is the inability to change or modify some of the "set" fields. Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review, Peter! We're happy to hear that you have found Issuetrak to be the best bang for your buck! We've also relayed your feedback about the set fields to our Product team so we can continue improving our software. Thank you again! RW Rachel W. Process Improvement Engineer Automotive Used the software for: 1-2 years ### "The change management tool we needed!" October 14, 2021 5.0 Issuetrak not only improves my team's communication and prioritization of work, but it also helps keeps us ISO17025 compliant. Pros The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications. The training sessions and site configuration sessions with Issuetrak were key to a successful product launch at our facility. Cons It was difficult to get Active Directory/SSO working correctly during launch. IssueTrack does not play well with large corporate IT cybersecurity policy. Reason for choosing Issuetrak Had the features we were looking for, the flexibility to customize and self-manage the site, and the customer support to make it all happen smoothly. Review Source VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 2+ years ### "We have been using Issuetrak for over 5 years" April 23, 2019 4.0 Overall, Issuetrak is a great tool for use to track and resolve our clients issues. Pros We are an MSP and repair center and Issuetrak makes it very easy for our clients to place help tickets. The ability to scheduled and generate reports on the fly also helps to find trends check metrics. Cons The UI could use some work. There is also a small learning curve, so we have to spend some time with new clients to get use to the system. Review Source WF William F. Senior Program Manager Computer & Network Security Used the software for: Less than 6 months ### "Verland Organization" July 25, 2023 5.0 New user Pros The ease of use and the multiple bolt on applications that are available. Cons I can't think of any cons as yet. We are in the implementation and training stages for the product. Reason for choosing Issuetrak Features, Functions and ease of use and setup. It met all of our requirements including cost. Review Source Response from Issuetrak July 26, 2023 Thank you for your review, William! We're happy to hear that you found Issuetrak's features, functions and ease of use helpful for your business! If you have any additional feedback about our software and how we can improve as you move through implementation and beyond, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! LN Lars N. IT Help Desk Associate Financial Services Used the software for: 2+ years ### "Basic Ticketing Solution" August 1, 2017 4.0 Issue Tracking for our IT Help Desk. Pros The cost of the product is a huge seller, especially when compared to similar products on the market. Their customer support and sales team are easy to work with and quick to resolve issues. Cons Very basic solution that requires extensive periods of time to pull reports from (they have to be manually created) and to customize/maintain. IssueTrak does not check back on a regular basis to reevaluate/reassess how their customers are utilizing the product and if there is any improvements they can help them make. Review Source Response from Issuetrak August 15, 2017 Thank you for your feedback Lars. We are always working to improve our product and services and firmly believe in the idea that there are no finish lines. I'm sorry to hear about the lack of communication - that is certainly not how we strive to operate. I will share your feedback with the appropriate teams to make sure this is rectified. Thank you for choosing Issuetrak! ML Megan L. VP Finance & Analytics Facilities Services Used the software for: 2+ years ### "IssueTrak Review" November 23, 2020 3.0 We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service. Pros Very customizable. Like the ability to be able to pull raw data sets on anything we need. Cons Does not integrate with Financial or 3rd party software without ample time and money invested. Review Source EQ Ed Q. network admin Consumer Goods Used the software for: 2+ years ### "On-Premise user - for about 4 years now..." January 26, 2017 5.0 as an IT dept, we have used IssueTrak to maintain all our Inventory, Contracts, Contacts, setup automatic reminders for Renewals...used PC-Trak (until recently) for Inventory. we publish our internal info as KB articles and that comes in quite handy for little-used but very-important means of troubleshooting and knowledge transfer. their tech support is super-responsive and there hasn't been a problem with their product that couldn't be resolved....suffice to say, we really haven't had that many 'issues' with it anyhow. once you get your own concept down of the Hierarchy (global and such) then it's very simple to use...and customizable to way YOU want to 'think' or how u want to use it. we did eval several other products 4 years ago, when we choose this...and haven't looked back. Pros customization , quick-pick setups for repetitive tasks/scenarios Cons small learning curve...but then is easy-peasy Review Source GW Guy W. IT Director Automotive Used the software for: 2+ years ### "without a doubt the best in the business" August 10, 2017 5.0 it tracks every issue in our business. we rely on it all day long, 7 days a week and tickets open whether done by email or phone. Pros how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is Cons the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it. Review Source JK Jeffrey K. Sr. Manager, Customer Support Manager Information Technology and Services Used the software for: 6-12 months ### "Thales TCT review" February 7, 2023 4.0 Pros The ease of deployment and the licensing scheme Cons inability to provide announcements to customers Review Source Response from Issuetrak February 9, 2023 Thank you for your honest review, Jeffrey! We're delighted to hear that you're happy with Issuetrak's ease of deployment and our licensing structure! Our Support team would be happy to show you what's possible for customer announcements, as well. https://support.issuetrak.com/ Similar Products Featured