# Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Issuetrak the right Customer Support solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Issuetrak Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JD John D VPEnvironmental Services, 51 - 200 employeesUsed the software for: 1-2 years. “Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service.“ May 19, 2025 PK Patrick K Sr Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. “ May 6, 2025 JH Jonas H System AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there.“ May 6, 2025 CB Christopher B Assistant Director of ITGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “To keep our office locations updated, we'd have to individually update each user account, which isn't practical.“ June 10, 2025 AB Aeuriona B Collections data analystUtilities, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that issuetrak accurately captures communications from customers and allows communications to come in via email.“ May 6, 2025 JC John C RMA ManagerMechanical or Industrial Engineering, 501 - 1,000 employeesUsed the software for: More than 2 years. “So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group.“ May 6, 2025 CB Christopher B Assistant Director of ITGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “We're able to keep much better track of our work than we were when just using an email bx.“ June 10, 2025 MR Mike R QA ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session.“ May 6, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard H. Computer Support Technician Higher Education Used the software for: 2+ years ### "Great product and amazing support. IssueTrak Support is always just a phone call away." October 10, 2017 4.0 Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable. Pros Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with. Cons Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions. Review Source GG Gary G. VP Food & Beverages Used the software for: 1-2 years ### "Solved a big problem for us" May 6, 2025 5.0 Everything has been very positive from roll-out to set-up to ongoing support. Pros makes tracking our customer interactions so easy. Users find it very easy to learn and use. Cons Having to make changes. Sometimes it is not very intuitive and have to hunt for things. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak Ease of use, pricing was spot on for what we are doing. Review Source Response from Issuetrak May 9, 2025 Gary, thank you for your feedback! Our ultimate goal is to help you provide the best service possible. We're glad to hear that Issuetrak has made tracking customer interactions easy. Your input about making changes is valuable to us. Thank you for sharing! We are always working on making the interface more intuitive. It's wonderful to know we are offering what you need compared to alternatives like Zendesk, from pricing to ease of use, to implementation. Please reach out to us if you need assistance at any time. We're here to help! RB Ron B. Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Eh" May 12, 2022 3.0 Pros I had a great experience when I requested some training. Cons Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways. Review Source CH Christopher H. Director of Quality Control Aviation & Aerospace Used the software for: 6-12 months ### "Issue track is the best issue tracking system that we have ever used" July 25, 2023 5.0 Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met. Pros The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us. Cons Their continued follow up to make sure I was caught up on the homework I needed to do. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Issuetrak because of the way we can configure to our needs, and change the configuration as our needs change. Review Source Response from Issuetrak July 26, 2023 Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! GP Gabriel P. Director of Operations Veterinary Used the software for: 2+ years ### "Great value, functionality and support for the cost." May 16, 2024 5.0 Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless. Pros Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being. Cons It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing. Reason for choosing Issuetrak It offered everything we needed to manage our tickets in a way that would allow us to be compliant with out accreditations without breaking the bank. Switched from [SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/) We upgraded our ERP system and the new solution provides a customer service/ticket management system. It did not make sense to have both. Review Source Response from Issuetrak May 22, 2024 Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again! SV Stephen V. Director of Technology Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Issuetrak Reveiw" February 8, 2023 5.0 Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to . I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service. Cons Have yet to find any major flaws thta were not able to be resolved by some method. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) I did this because offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Review Source Response from Issuetrak February 9, 2023 Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations! DJ Doug J. IT Food & Beverages Used the software for: Less than 6 months ### "Painless Onboarding!" July 27, 2023 5.0 Friendly & knowledgeable team at made for an awesome overall experience! Pros 's onboarding Team is with you from start to finish. Deployment is a breeze! Cons There can be a lot of configuration options, so it's best to first focus on core functionality. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reporting out of SharePoint did not fit our needs. Review Source Response from Issuetrak March 25, 2024 Doug, we're pleased to hear that your experience with your personal Implementation team went so well! We're glad you combined your team's input with our knowledge to set up the product to your specs. As always, if you ever have more feedback for our Product team, feel free to submit suggestions directly on our site at https://www.issuetrak.com/feature-requests! JB Josie B. IT Support Technician Mental Health Care Used the software for: 2+ years ### "A ticketing system that won't leave you pulling your hair out" May 12, 2025 4.0 Overall love my time with , it does the job and it does it well. A few tweaks and it could be even better! Pros SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch. Cons Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in , there could be multiple people replying to the ticket and getting updates. Review Source Response from Issuetrak May 15, 2025 Josie, thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak has been a great fit for your agency's IT support needs and that features like SSO integration and the knowledge base organization have made a positive impact. It's especially rewarding to know that our support team has met your expectations. We’ll be sure to pass along your kind words! We also really appreciate your constructive feedback regarding email updates and visibility into who receives ticket communications. This is incredibly valuable insight, and we understand how important clear communication is, especially when multiple team members are involved. We’re actively exploring ways to enhance email handling and improve transparency around ticket notifications, and your comments will help guide those improvements. Thanks again for being part of the Issuetrak community. We’re glad to have you with us and look forward to continuing to support your team’s success! Bukola S. Data scientist Used the software for: 2+ years ### "We spend less time organizing." May 9, 2018 4.0 Pros helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface. Cons From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab. Review Source Daniel D. PAC Coordinator Telecommunications Used the software for: 2+ years ### "Issuetrak makes issuing support tickets a breeze!" June 25, 2018 4.0 Ease of use ticketing system. Pros I love the ease of creating tickets for issues that I need to resolve. I also use this software to resolve tickets that were submitted by other users. The software has a nice simple layout which makes it look clean and not cluttered. Cons The layout could be updated with a new look to give users a modern feel. The current look is a little out of date for current software userfaces. Review Source DB Denise B. Director of Credit and Customer Service Food Production Used the software for: 2+ years ### "Flexible, easy to configure and use. It has made tracking issues easy!" May 6, 2025 5.0 I know that if I have a problem or cannot find how to perform a task in the system, that I can contact Customer Support and get an answer - usually the same day! This is not common, and I really appreciate it! Pros is a flexible product, we can make the forms custom to what our business needs. Also their customer support is fantastic! Quick responses and helpful solutions. Cons I do sometimes struggle with connecting all of the pieces of a new form, since I do not do it every day. Takes me a bit to get the form set the way I need it. The 'how to' helps, but maybe more explanation in the 'how to' would be beneficial. Review Source Response from Issuetrak May 9, 2025 Denise, we're thrilled to hear about your positive experience with Issuetrak! We take great pride in our product's flexible configurability as well as our customer support. It's wonderful to know you are truly benefiting. We appreciate your suggestion for more detailed explanations in the 'how to' guides on forms. We highly recommend working with our Product Engineers (PEs) to help configure your forms exactly the way you need. Many of our customers achieve great results when working with our PE team! We're committed to providing excellent service. We'll continue to be as helpful and responsive as possible in order to meet your needs! Thank you for your valuable review! JS Joseph S. Systems Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Issuetrak Review" May 6, 2025 4.0 Overall, the software meets and exceeds our users' needs. We host two unique instances which have drastically different purposes and requirements. The issuetrak solution is adaptable enough to handle both scenarios with ease. Pros automated workflows and custom issue templates were very useful once setup correctly. The built-in issue tracking and issue history were very useful. Cons UI/menu is too cumbersome for certain feature. Finding admin/config settings often felt hidden. Never like a popup modal in a web-based software. Review Source Response from Issuetrak May 7, 2025 Joseph, thank you for your detailed review of Issuetrak! We're delighted to hear that the automated workflows and custom issue templates have been useful for you, and that the built-in issue tracking and history features are meeting your needs. We appreciate your feedback regarding the UI and menu navigation. We understand that navigating certain settings can be challenging, and we'll work on making these areas more user-friendly. Your comments about popup modals are noted, and we'll consider this in future updates. It's fantastic to know that Issuetrak is adaptable enough to handle the diverse requirements of your two unique instances. Your insights are invaluable as we strive to improve our product and support. Thank you for sharing your experience! AB Aeuriona B. Collections data analyst Utilities Used the software for: 2+ years ### "Reporting and accuratecy" May 6, 2025 5.0 I have 5 years of experience working with . I mainly use issuetrak for reporting and monitoring functionality so that it works properly. Pros I like that accurately captures communications from customers and allows communications to come in via email. I also like the reporting functionality. Cons What I like least is there is limited functionality for escalating an issue. Review Source Response from Issuetrak May 9, 2025 Aeuriona, thank you for your feedback! We're glad to hear that you enjoy Issuetrak's reporting functionality and Incoming Email issue capture. We greatly appreciate your longevity with Issuetrak! Your input on the limited functionality for escalating issues is a great suggestion that we'll consider for upcoming improvements! Please let us know anytime you have feedback or need assistance. Your insights are valuable for our product and company to grow! VR Verified Reviewer Sr. Director IT Medical Practice Used the software for: 2+ years ### "Best Ticket System for large enterprise" October 27, 2023 5.0 Pros Ease of use, stable, and highly adopted internally without pressuring staff to use it. Cons Nothing, it's truly great all around. We have not found a weakness in the product to date. Review Source Response from Issuetrak March 25, 2024 We love hearing that our software was easy to pick up across your teams! If you ever think of other ways we can improve, please feel welcome to submit more feedback directly to our Product team on our site: https://www.issuetrak.com/feature-requests! VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "We used it for end user issues tracking at active phase of the project" June 19, 2018 4.0 We've got some experience how to set up better process for our end-users issues tracking Pros What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams. Most of our clients liked escalation feature. As we were a small team, sometimes reminder that some issue is on hold is too long on hold worked as additional motivational factor. We also liked a feature, that allowed to set up custom rules for issues assignment. E.g. if someone is good at something or someone's action/approval is the first step of something, some kind of issues goes to him/her automatically. Cons They are good when you use only current set of features and experience no issues. As soon as you experience an issue or wait for their software upgrade, timelines are really unpredictable (company has been working at different pace allover the time). Review Source CM Chad M. IT Support Specialist Used the software for: ### "Maillie Review of cloud base issuetrak - Chad Mohr" March 16, 2015 5.0 Before I was hired, Maillie was using no help desk software at all. We are a 100 person small accounting firm. I came from a 400 person pharma company in which I used and configured 4 help desk software before. I have used before Remedy, HP service center, Cherwell, Lifetime, and Frontrange ITSM. I am ITIL v3 certified and this product helps follow some of the ITIL methodologies. We trialed 8 hd systems. I deployed cloud to Maillie at end of Sept 2014. Our employees are gravitating to the system, we now average about 200 issues a month. The pros are:-easy setup/configuration. I did our company configuration needs in about 2 weeks, with the setup of mostly issue types and subtypes. The setup training was easy to follow and I didn't need all the hours. I revisited the hours when I was ready to make templates/forms for things like New Hire Requests. Sync to AD worked after you get the certificate loaded properly. We are using the asset trackpc.exe which pulls from a batch file at login the client and server machines info. Reports have been easy to generate and export to excel. We use tasks for access approval, software request, hardware request and change control. We now know who is approving it and when. Creating a kb article from a ticket is easy. Escalating an issues to a global issue and then linking issues to that global is very easy and it closes and updates notes with any modifications from that global issue. IssueTrak Support has been quick, effective and easy to talk to. I can tell IssueTrak invests money and time into their product they do take suggestions from their clients. The Cons are: sometimes a lot of windows get opened and then it's difficult to find screen you need. Everything works downwards on the page, the more fields you add the lengthier it gets. Be nice if you could just make fields go in open spaces on the page. When submitting an issue you should fill it out from top to bottom because if you have any custom screens, it changes the screen and fields below then are wiped.IE settings have to be set to show content. If two people have the same issue open, the last save takes presidents. Devices that cannot run trackpc.exe need to be entered. When submitting an issue, it would be nice if it automatically suggested a kb and not have to click the KB link which takes you away. OVERALL, I am very pleased with IssueTrak and I would recommend it to anyone because it makes configuring, deploying and using hd software easier. Review Source Response from Issuetrak April 30, 2015 Chad, Great product review. Regarding the request to have IssueTrak automatically suggest a KB solution....I've seen that functionality demonstrated in a recent developers meeting. Just saying.... Customer feedback really does help define the product. Thanks again, Tony EB Erin B. Software Developer Computer Software Used the software for: 2+ years ### "Perfect Tool" May 12, 2022 5.0 We would have a more difficult time with communication with our clients without this central tool for our business. Pros Integration into our business was very easy. It is a perfect tool to manage issues when there are many irons in the fire and many people that are involved. It is a perfect tool to know exactly what is going on with our clients at any time. Including issues from years ago that may have become relevant again. Cons In our experience the report creator is not as intuitive when creating reports. There is certain information we are wanting and the view is not available. Review Source AJ Alisa J. IT Technician Retail Used the software for: 2+ years ### "Features and Functionality" January 20, 2017 4.0 One of the features that i currently have an issue with is the integration of O365. We spent hours with your technicians and still couldn't get the issue fixed from over two years ago. Hoping an upgrade to version 10.1 will remedy the situation. Your Survey feature needs to be a little less bland! My company would LOVE to use this more but overall our survey takers find them boring. Give us the option to add more designs, more fonts...just more of everything! And please change the survey result display...gosh add some graphs or piecharts...please! Pros ease of use entering tickets Cons survey needs work need the ability to integrate o365 Review Source Response from Issuetrak February 23, 2017 Thank you for your feedback, Alisa. Recent improvements to the Incoming Email feature should alleviate the issues you encountered previously. I encourage you to contact our support team at your earliest convenience so they can assist you with the process. They can be reached at +1 (757) 213-1351 M-F 7am-8pm (ET/GMT-5). Regarding your feedback on our Survey module, we take all suggestions seriously and review customer feedback when evaluating future product enhancements. If you have additional feedback you'd like to recommend, we utilize UserVoice to collect and track community submitted ideas for Issuetrak. It can be accessed at https://issuetrak.uservoice.com. BN Biswa N. HelpDesk Manager Computer Software Used the software for: 2+ years ### " Love to recommend IssueTrak!" November 2, 2016 5.0 Well, they say it right! you've got issues. Keep track of them with . it is a standard ITIL driven application with user-friendly interface to track Issues for your organization or your customers. That's not end of it. It has standard and functionalities like Reports, Asset Management, Quick pick and Recurring Issues etc. which will make your life easier. It's not an high-end application though I guess small or mid sized organization will find it suitable. The best thing I like about IssueTrak that it captures labor hours of users, at each transaction, at each updates, at the end of day you can create a report and calculate how many hours you or your team had spent in a work or issues or projects etc. Isn't that interesting? I would love to recommend to anyone. Thanks IssueTrak! Pros Quick pick, Recurring Issues, Reports, Note captures Labor hours. Cons It's slow. Email notification setup gets bug sometimes. It lacks in connecting different modules like Organization, Users and Issue Type. Like you can not see what are the issue types supported by the organization if you are at the organization page. You can not add/remove groups from user if you are at the user page. Review Source VR Verified Reviewer Human Resources Generalist Mental Health Care Used the software for: 2+ years ### "Used daily as a organizational communication routing tool." July 24, 2018 4.0 Pros Used daily as a organizational communication routing tool. I like going to a single location to document and having the data routed as needed to the appropriate recipients. I like the escalation process built in. Cons The reporting could be a lot better. The reporting options need to be more clearly defined, "how to". Review Source BC Bruce C. IT Generalist Higher Education Used the software for: 2+ years ### "Not enough stars" March 15, 2017 5.0 Although I rate highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. Its great! Please forgive my hasty opinions. I've only been using their product for almost 20 years. I could be wrong. BTW: We're hosted in the cloud now. Yeeha! Pros Its hosted. Cons When searching issues, cannot click back button. Must start search all over. ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake. Review Source Response from Issuetrak March 21, 2017 Thank you for your kind words, Bruce. We appreciate feedback, both positive and constructive, and are always seeking ways to improve our offerings. I have documented your feedback concerning the functionality of search and the use of ASP and will share this information with our developers. Thanks again! RA Richard A. Director of IT Higher Education Used the software for: 2+ years ### "Issuetrak on the move" February 7, 2023 5.0 Great! Pros emailing IT request in to the system, works with MS365The upgrades in the last 24 months Cons Knowledge Base and Calendar system need an upgrade Reason for choosing Issuetrak Growth in IT Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review, Richard! Looks like there are a few features working well for you and a few we can improve upon. Mediocre isn't in our vocabulary, so we've relayed your feedback to our Product team so we can continue improving our software, including the Knowledge Base and calendar view. Thank you again! RQ Russell Q. Manager, Customer Relations Utilities Used the software for: 2+ years ### "IssueTrak for Issue and Project Tracking" September 28, 2015 4.0 Pros We use for multiple functions: to receive and track customer inquiries and requests, to track internal processes, and even as an outreach tool to our stakeholders. IssueTrak supports all those goals, and does it in a very user-friendly and scaleable manner. IssueTrak is very configurable making it ideal for small shops, multiple uses and individualized projects and processes. Support does a good job of understanding your questions/issues, and first level support knows the product well. With the cloud-based version, we require very little internal IT support. The administrators for the tool are within my department, and we can configure it to do everything we've needed so far. Cons As with any system, there sometimes are "quirks" and work-arounds that are not necessarily well documented. For example, we needed to give some individuals access to items that were not assigned to their departments. You can do that in , but it's through the use of "e-mail notifications" (you can grant individual access, but turn off specific e-mail notifications). We didn't know that by reading the documentation, but it works! Review Source JE Jim E. Director Education Management Used the software for: 1-2 years ### "Issues easier to maintain and follow" May 17, 2022 5.0 It helps maintain the volume of issues we have and our customer responsiveness Pros The ability to seach, find and deetermine our response towards issues Cons Permisssions during setup could be easier Review Source LP Lynn P. CIRS Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "Workflow System" May 12, 2022 4.0 Pros It's a good workflow product and is a temporary electronic storage system for our files Cons Want to be able to customize it more. Need to be able to rename attachments and easily merge them to another issue. Would also like to pick and choose attachments when emailing from the issue. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.