# Page 2 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 2 - Reviews of Issuetrak ## Showing most helpful reviews Showing 26-50 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD John D. VP Environmental Services Used the software for: 1-2 years ### "Yellow Bird Outdoor " May 19, 2025 5.0 While our overall experience with IssueTrak has been positive, our objective to replace Jotform for community and general submissions has unfortunately stalled. Jotform's ease of use made a full transition a non-starter. Furthermore, with our teams effectively utilizing mobile-centric apps like GoCanvas, there's a strong preference for the most mobile-friendly platform available. Pros Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service. Cons A notable drawback for IssueTrak is the absence of a dedicated iPhone app. While the web interface is mobile-accessible, a native app could significantly streamline ticket updates and closures for field teams, offering a more convenient and potentially faster user experience on the go. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Issuetrak IssueTrak's highly responsive customer service team and powerful reporting features were compelling advantages. It wasn't until further into our process that Monday.com came onto our radar. Review Source Response from Issuetrak July 16, 2025 Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak’s customization capabilities and our customer service have made a strong impression—that’s exactly the kind of experience we strive to deliver. We also appreciate your candid feedback regarding mobile accessibility and webform usability. We’re currently working on streamlining and modernizing our Webform functionality to make it more intuitive and user-friendly. If you ever find yourself reconsidering Jotform alternatives, we’d love for you to keep an eye on our Product Roadmap—some exciting updates are on the horizon! Thanks again for choosing Issuetrak and for helping us grow with your insights. If you ever want to chat more about your needs or upcoming features, our team is always here to help. BC Brian C. IT Project Manager Government Administration Used the software for: 2+ years ### "issueTrak experience" May 6, 2025 3.0 Support has been great, but there are just some things that it won't do. Pros The support for any issues that come up has been better than almost any support from other providers. Cons The reporting is difficult to configure, as are some of the ticket type stuff and other things aren't as configurable as we'd like. Also not as collaborative as some other tools. Its a little cumbersome to use subscribers and add others to tickets takes a lot of effort. Review Source Response from Issuetrak May 9, 2025 Brian, thank you for your detailed review! We're delighted to hear that our support has been exceptional compared to other providers. We appreciate your insights on the challenges with reporting, ticket configuration, and collaboration. While we incorporate your suggestions into future updates, we highly recommend partnering up with our Product Engineering (PE) team to help configure Issuetrak to your needs! Many of our customers have benefited greatly from our PE teams' configuration expertise! Our support team will strive to be as helpful to you as possible. Please reach out anytime with more feedback. Your input is greatly appreciated! KC Kathy C. Lead Service Coordinator - Operations Strategist Utilities Used the software for: 2+ years ### "IssueTrak: A Few Limitations, But Keeps Your Tickets In Good Order" May 6, 2025 4.0 As an Admin and daily user, I like it. I know not everyone in my company utilizes it efficiently. But usually we can manipulate things the way we need them. Pros I like that open tickets can be sorted by day and time fields. This serves like a to-do list as we tackle tickets in service. Cons Sometimes two people are working in tandem on the same ticket. Tasks are OK, but if you're used to seeing your to-do list by what you are scheduled for as "Next Action" you don't want two lists of your "Next Actions" and Tasks Assigned. So to have a way to Next Action another person would be great. Also, more characters are needed in the task name field and Scheduled PAs subject field. You want things as visible as possible without clicking into things to get a full description. Review Source Response from Issuetrak May 9, 2025 Kathy, thank you for taking the time to share your detailed feedback on Issuetrak. We're glad to hear that sorting by field has been helpful for managing your day-to-day tasks! We appreciate you sharing your challenges and suggestion regarding "Next Actions" on a ticket, as well as the character count to enhance visibility. We take your feedback seriously for our future updates, as it is crucial in helping us improve our platform. We are pleased your daily use of Issuetrak is enhancing your procedural efficiency! Please reach out any time if you have more suggestions or need some assistance. We're here to help! PK Patrick K. Sr Systems Administrator Airlines/Aviation Used the software for: 2+ years ### "Sr Systems Administrator" May 6, 2025 3.0 Positive, with many minor annoyances as stated above. Pros Very versatile and can be used for many complicated work flows for many different departments. Cons Object organization is terrible everything is presented in one large list Issue Forms, Types, Templates, Issues, task groups and so on. It would be great if these could be organized in a folder structure of some sort. Also escalation notifications on tasks would be a huge benefit. I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. It would be nice to assign permissions to specific ticket types instead of globally example only allow closing of ticket type A currently I have to give global permission so they can close any open ticket. Review Source Response from Issuetrak May 9, 2025 Patrick, thank you for this valuable feedback. It's wonderful that you're pleased with Issuetrak's workflow versatility across different departments. We appreciate your idea for better organization through a folder structure. Our Product Owner brings every suggestion into consideration, and we are making a point to look into escalation notifications, interface speed, reactive drop boxes, and specific ticket type permissions. Additionally, we'll ensure that our Product Engineers will make the configuration experience as beneficial as possible! We're glad you have a positive overall experience, despite the minor flaws! We're committed to making the Issuetrak experience better for you. Thank you for your review! MR Mike R. QA Manager Consumer Goods Used the software for: 6-12 months ### "IssueTrak - Versatile and Configurable and Gets It Done" May 6, 2025 5.0 Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. Pros Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time. Cons Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Issuetrak Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable. Review Source Response from Issuetrak May 8, 2025 Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help! JC John C. RMA Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "RMA Specialist Manager" May 6, 2025 4.0 You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience. Pros Reporting is excellent for pinpointing quality issues and ease. Pricing allows us to provide visibility to all clients. This is something that we have received positive feedback from our customers. Cons Customizing which task sends out a email to customer. You can only restrict all or send all emails by client not task. Task groups cannot be grouped and shrunk. So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Issuetrak Costs per user main reason but costs to build an RMA system within SF and the quality of reporting was a huge obstacle. Switched from [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) Lotus Notes died so Hale needed another RMA system Review Source Response from Issuetrak May 7, 2025 John, thank you for your detailed review! We're happy to hear our reporting features and pricing have been beneficial for you and your clients. Positive feedback from your customers is always wonderful to hear. We appreciate your insights on customizing email tasks and task group navigation. Your feedback is invaluable and will help us improve our system to better meet your needs. It's great to know that, despite some limitations, our support team has been able to provide a clean experience for your internal customers. Your satisfaction is our priority. Thank you for choosing Issuetrak over other alternatives. We're glad our cost-effectiveness and reporting quality stood out to you. If you have any further suggestions or need assistance, please don't hesitate to reach out! KC Kris C. Sr. Configuration Specialist Marketing and Advertising Used the software for: 2+ years ### "I love Issuetrak Support!" May 6, 2025 5.0 Great...couldn't be better! We have a vanity URL that \[sensitive content hidden\] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years! Pros The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever! There are multiple ways to open a ticket. You can even call and speak to a human! 99% of the time the issue is resolved on the first call! Cons I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain. Review Source Response from Issuetrak May 7, 2025 Kris, thank you for your review! We're delighted that our technical support has made such a positive impact on your experience. It's great to know that our team has been able to resolve issues promptly and that you appreciate the multiple ways to open a ticket. We understand that managing costs can be a challenge, and we appreciate your feedback on downgrading accounts. We'll keep this in mind as we continue to improve our services. It's wonderful to hear that our team member has been able to assist you over the years. We're proud of our team's dedication and longevity, and it's always rewarding to hear that our customers value this, too. Thank you for choosing Issuetrak! If you ever need anything, we're here to help. JB Josie B. IT Support Technician Mental Health Care Used the software for: 2+ years ### "A ticketing system that won't leave you pulling your hair out" May 12, 2025 4.0 Overall love my time with Issuetrak, it does the job and it does it well. A few tweaks and it could be even better! Pros SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch. Cons Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in Issuetrak, there could be multiple people replying to the ticket and getting updates. Review Source Response from Issuetrak May 15, 2025 Josie, thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak has been a great fit for your agency's IT support needs and that features like SSO integration and the knowledge base organization have made a positive impact. It's especially rewarding to know that our support team has met your expectations. We’ll be sure to pass along your kind words! We also really appreciate your constructive feedback regarding email updates and visibility into who receives ticket communications. This is incredibly valuable insight, and we understand how important clear communication is, especially when multiple team members are involved. We’re actively exploring ways to enhance email handling and improve transparency around ticket notifications, and your comments will help guide those improvements. Thanks again for being part of the Issuetrak community. We’re glad to have you with us and look forward to continuing to support your team’s success! JH Jonas H. System Admin Financial Services Used the software for: 2+ years ### "Best Support out there" May 6, 2025 5.0 I can only speak to the back-end but experience there has been great, and this is mostly due to the Support Quality. I never have to worry about getting some off-shore technician that just reads from a book and asks me to do stuff that I have already done. Pros Support! I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there. US Based, knowledgeable and fast to respond to any question! Cons Many updates but they are easy to deploy so not really a con. Biggest hurdle we had was that we started out with SQL Express as that was one of the supported models. This turned out to be a pain to move over to SQL Standard but again support was there to guide us through the process. I just wish we would have started out with SQL Standard from the beginning. Switched from [CoreCompliance](https://www.capterra.com/p/10025192/CoreCompliance/) Old system was no longer supported so we had to look for an alternative Review Source Response from Issuetrak May 9, 2025 Jonas, thank you for your feedback! We're delighted to hear about your consistent exceptional experiences with our support team. We strive to deliver the best support out there, and we're glad you feel the benefits! We appreciate your insights on the SQL Express to SQL Standard transition. We're glad our support team could assist you through the process. We're committed to continue providing excellent support to exceed your needs. Please continue reaching out to us any time you need assistance. DB Denise B. Director of Credit and Customer Service Food Production Used the software for: 2+ years ### "Flexible, easy to configure and use. It has made tracking issues easy!" May 6, 2025 5.0 I know that if I have a problem or cannot find how to perform a task in the system, that I can contact Customer Support and get an answer - usually the same day! This is not common, and I really appreciate it! Pros Issuetrak is a flexible product, we can make the forms custom to what our business needs. Also their customer support is fantastic! Quick responses and helpful solutions. Cons I do sometimes struggle with connecting all of the pieces of a new form, since I do not do it every day. Takes me a bit to get the form set the way I need it. The 'how to' helps, but maybe more explanation in the 'how to' would be beneficial. Review Source Response from Issuetrak May 9, 2025 Denise, we're thrilled to hear about your positive experience with Issuetrak! We take great pride in our product's flexible configurability as well as our customer support. It's wonderful to know you are truly benefiting. We appreciate your suggestion for more detailed explanations in the 'how to' guides on forms. We highly recommend working with our Product Engineers (PEs) to help configure your forms exactly the way you need. Many of our customers achieve great results when working with our PE team! We're committed to providing excellent service. We'll continue to be as helpful and responsive as possible in order to meet your needs! Thank you for your valuable review! Swagat G. IT Support Technician Health, Wellness and Fitness Used the software for: 6-12 months ### "Decent product but needs some improvement" March 26, 2026 4.0 Pros Overall, I like how simple and straightforward the product is. Loads fast, does it's job well, no bugs experienced so far. Cons Well, Issuetrak is decent ticket tracking product. I just wish the UI was better, expecting something modern. Right now it looks as if it is from the 90s. Some data visualization features would be great too. Review Source Response from Issuetrak March 31, 2026 We're sorry to hear about your poor experience with our UI. Please contact our Support team! (support@issuetrak.com) Our Product Manager would love to learn more from you. DF Daniel F. Information Technology Support Technician Hospital & Health Care Used the software for: 2+ years ### "Excellent service desk application " May 6, 2025 5.0 Easy peasy. Great support with our transtion from on premise to cloud service. To be fair, i havent used any other service desk applications, but Issuetrak does everything i've needed. Pros I'm used to it. It works really well. Everytime I've ever needed any support, they are very fast to provide excellent support. Cons I have some minor gripes with the app, but it mostly works very well for what i need. When I select a user, if the name isn't highlighted, it won't work, that's kind of annoying. Review Source Response from Issuetrak May 7, 2025 Thank you for your thoughtful review! We're glad Issuetrak works well for you and that our support team has been helpful. We appreciate your feedback about the user selection issue, and we'll definitely look into it to make your experience even better. Also, it's great to know the transition to our cloud service was smooth for you. Your satisfaction means the world to us. Thanks again for choosing Issuetrak! If you ever need anything, we're just a call or email away. JS Joseph S. Systems Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Issuetrak Review" May 6, 2025 4.0 Overall, the software meets and exceeds our users' needs. We host two unique issuetrak instances which have drastically different purposes and requirements. The issuetrak solution is adaptable enough to handle both scenarios with ease. Pros automated workflows and custom issue templates were very useful once setup correctly. The built-in issue tracking and issue history were very useful. Cons UI/menu is too cumbersome for certain feature. Finding admin/config settings often felt hidden. Never like a popup modal in a web-based software. Review Source Response from Issuetrak May 7, 2025 Joseph, thank you for your detailed review of Issuetrak! We're delighted to hear that the automated workflows and custom issue templates have been useful for you, and that the built-in issue tracking and history features are meeting your needs. We appreciate your feedback regarding the UI and menu navigation. We understand that navigating certain settings can be challenging, and we'll work on making these areas more user-friendly. Your comments about popup modals are noted, and we'll consider this in future updates. It's fantastic to know that Issuetrak is adaptable enough to handle the diverse requirements of your two unique instances. Your insights are invaluable as we strive to improve our product and support. Thank you for sharing your experience! AB Aeuriona B. Collections data analyst Utilities Used the software for: 2+ years ### "Reporting and accuratecy" May 6, 2025 5.0 I have 5 years of experience working with issuetrak. I mainly use issuetrak for reporting and monitoring functionality so that it works properly. Pros I like that issuetrak accurately captures communications from customers and allows communications to come in via email. I also like the reporting functionality. Cons What I like least is there is limited functionality for escalating an issue. Review Source Response from Issuetrak May 9, 2025 Aeuriona, thank you for your feedback! We're glad to hear that you enjoy Issuetrak's reporting functionality and Incoming Email issue capture. We greatly appreciate your longevity with Issuetrak! Your input on the limited functionality for escalating issues is a great suggestion that we'll consider for upcoming improvements! Please let us know anytime you have feedback or need assistance. Your insights are valuable for our product and company to grow! Jeromy S. Director of Operations Computer Software Used the software for: 2+ years ### "Issuetrak Customer Support for SaaS Development Company" July 27, 2023 5.0 Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers! Pros Ticket notes and tasks. Secure relevant ticket access for customers and clients. Cons Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Issuetrak is a more comprehensive, customer support based service compared to Jira. Review Source Response from Issuetrak July 28, 2023 Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again! KL King L. IT Support Technician Information Technology and Services Used the software for: 2+ years ### "IssueTrak has allowed me to document and resolve IT requests in a timely manner. " November 9, 2017 5.0 When I was hired as an IT Tech Support for Old Wisconsin Sausage, I was told that all IT requests for assistance was done through email and phone calls. They did not have a ticket system set up for users to submit tickets. This forced me to prioritize and document multiple requests using Microsoft Excel and other applications to help me stay organized. I had many instances of where I would be on my way to assist a user, only to be stopped in the hallway by another user requesting my assistance. I would feel obligated to assist the user in the hallway, because customer service is something I am passionate about and couldn't say no. Other times there was a higher priority that needed my immediate attention, the user I was assisting at the moment could not understand why I was leaving to assist another user when I did not resolve their issue first. IssueTrak has eliminated many of the miscommunication and created a more standardized operating procedures for me. It has allowed me to stay connected with my end users by following up on the many IT requests. IssueTrak is a tool I use daily to deliver excellent customer service in a timely manner. It helps me stay organized and has given my end users confidence that their submitted issues are a priority for me to resolve. When I use IssueTrak, I feel that it helps me go above and beyond for my end users. It's a great software that I will be using for along time. The many features and benefits are plentiful. Pros The customization that IssueTrak offers has allowed me to create a "user friendly" software for my end users to submit issue requests. It gives me options to create forms that makes sense to what end users are requesting assistance with. The "quick pick" options allows the user to submit requests just as fast and quickly as sending out an email or calling for assistance. I also like the "Menu Option" that allows me to add internal web applications that our end users use on a daily basis. This allows end users to use IssueTrak as a centralized hub to access internal company files, applications, etc. Cons Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down. I have used IssueTrak's User Voice feedback website to make suggestions, but it doesn't seem like any of these suggestions are taken into consideration. I've seen many great suggestions submitted 1-2 years ago by other IssueTrak customers and users only to see a feedback of "Received (Under Review)" Please allow or give us the option to add more columns to the submit page. In my opinion it has a very organized and clean look to the interface. The Menu Option is a great feature, but it would be great if we can have certain sites that only a particular group or user can only see. For example, sites that will pertain to certain departments, Human Resource, I.T., Maintenance, etc. As of right now, any department or group can see these sites set up in IssueTrak. Give us the ability to restrict the sites to certain groups. Review Source VR Verified Reviewer Sr. Director IT Medical Practice Used the software for: 2+ years ### "Best Ticket System for large enterprise" October 27, 2023 5.0 Pros Ease of use, stable, and highly adopted internally without pressuring staff to use it. Cons Nothing, it's truly great all around. We have not found a weakness in the product to date. Review Source Response from Issuetrak March 25, 2024 We love hearing that our software was easy to pick up across your teams! If you ever think of other ways we can improve, please feel welcome to submit more feedback directly to our Product team on our site: https://www.issuetrak.com/feature-requests! TA Tyler A. Director of WW Logistics Music Used the software for: 2+ years ### "Great Customer Services" February 2, 2024 5.0 My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager \[sensitive content hidden\] has in incredible in assisting us when needed. Pros Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and \[sensitive content hidden\] does an outstanding job with customer satisfaction and email response time. Cons I cannot think of a single issue I would consider a con. Review Source Response from Issuetrak March 25, 2024 Tyler, we're thrilled our customer service continues to please Issuetrak users! We'll continue working hard to serve you as best we can. As always, if you feel there are other ways we can improve, feel free to submit feedback directly to our Product team via our website at https://www.issuetrak.com/feature-requests! VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "We used it for end user issues tracking at active phase of the project" June 19, 2018 4.0 We've got some experience how to set up better process for our end-users issues tracking Pros What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams. Most of our clients liked escalation feature. As we were a small team, sometimes reminder that some issue is on hold is too long on hold worked as additional motivational factor. We also liked a feature, that allowed to set up custom rules for issues assignment. E.g. if someone is good at something or someone's action/approval is the first step of something, some kind of issues goes to him/her automatically. Cons They are good when you use only current set of features and experience no issues. As soon as you experience an issue or wait for their software upgrade, timelines are really unpredictable (company has been working at different pace allover the time). Review Source Leslie W. Helpdesk Technician Education Management Used the software for: 2+ years ### "I was having trouble with the back button on searches and the technician fixed the problem quickly." July 20, 2017 5.0 I make my boss happy when I can retrieve the information quickly and set in an excel sheet for reports needed fast. I have become the most valuable employee hired in this department. Pros I like being able to search for the issues I need for information with fast. I am so busy on the phone and customers that when I need certain information from IssueTrak I don't have to sit and wait. I love the way it allows for a wildcard search. I can relax because this software is exactly what I need to get my job completed every day. Cons I have been using this software for 12 years now and there is not much I don't like about it. There have been a few bugs but most of them have been fixed over the years. The more I use it, which is every day, the easier it gets. Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem. Review Source BC Brayan C. Analista IT Information Technology and Services Used the software for: 2+ years ### "Issuetrak Es lo que buscabas " February 11, 2024 5.0 Pros Ayuda a reducir la continua entrada de datos, reduciendo la cantidad de trabajo en este ámbito, permitiendo crear desde bases de datos para las necesidades del equipo de trabajo en todas las áreas. Cons Pese a ser un gran aplicativo con muchas herramientas de gran ayuda, es algo demorada su implementación. Review Source Response from Issuetrak March 25, 2024 Muchas gracias Brayan! Nos alegra saber que Issuetrak les ha podido apoyar y aliviarles parte del trabajo que hacen de dia a dia! Nuestro deseo es poder proveerles las mejores opciones y herramientas posible. Apreciariamos la oportunidad de crecer con sus opiniones o ideas, y si nos puedes hacer el favor, mandanos sus sugerencias en este formulario: https:www.issuetrak.com/feature-requests! Esperamos oir de ti pronto! CM Chad M. IT Support Specialist Used the software for: ### "Maillie Review of cloud base issuetrak - Chad Mohr" March 16, 2015 5.0 Before I was hired, Maillie was using no help desk software at all. We are a 100 person small accounting firm. I came from a 400 person pharma company in which I used and configured 4 help desk software before. I have used before Remedy, HP service center, Cherwell, Lifetime, and Frontrange ITSM. I am ITIL v3 certified and this product helps follow some of the ITIL methodologies. We trialed 8 hd systems. I deployed IssueTrak cloud to Maillie at end of Sept 2014. Our employees are gravitating to the system, we now average about 200 issues a month. The pros are:-easy setup/configuration. I did our company configuration needs in about 2 weeks, with the setup of mostly issue types and subtypes. The setup training was easy to follow and I didn't need all the hours. I revisited the hours when I was ready to make templates/forms for things like New Hire Requests. Sync to AD worked after you get the certificate loaded properly. We are using the asset trackpc.exe which pulls from a batch file at login the client and server machines info. Reports have been easy to generate and export to excel. We use tasks for access approval, software request, hardware request and change control. We now know who is approving it and when. Creating a kb article from a ticket is easy. Escalating an issues to a global issue and then linking issues to that global is very easy and it closes and updates notes with any modifications from that global issue. IssueTrak Support has been quick, effective and easy to talk to. I can tell IssueTrak invests money and time into their product they do take suggestions from their clients. The Cons are: sometimes a lot of windows get opened and then it's difficult to find screen you need. Everything works downwards on the page, the more fields you add the lengthier it gets. Be nice if you could just make fields go in open spaces on the page. When submitting an issue you should fill it out from top to bottom because if you have any custom screens, it changes the screen and fields below then are wiped.IE settings have to be set to show content. If two people have the same issue open, the last save takes presidents. Devices that cannot run trackpc.exe need to be entered. When submitting an issue, it would be nice if it automatically suggested a kb and not have to click the KB link which takes you away. OVERALL, I am very pleased with IssueTrak and I would recommend it to anyone because it makes configuring, deploying and using hd software easier. Review Source Response from Issuetrak April 30, 2015 Chad, Great product review. Regarding the request to have IssueTrak automatically suggest a KB solution....I've seen that functionality demonstrated in a recent developers meeting. Just saying.... Customer feedback really does help define the product. Thanks again, Tony TM Tom M. General Manager Oil & Energy Used the software for: 2+ years ### "Robustness in an Affordable Package" November 8, 2016 4.0 I have been using Issuetrak now for about 5 years. Until recently I only used it for managing tasks for my manufacturing group. I wanted them to be able to have a place that flowed their work on non-repetitive tasks. What I found however went way beyond my original expectations. Issuetrak has used the customer's voice to evolve over the last few years. It has made itself more user-friendly, more adaptable, and more relevant to industries that aren't traditional help desks. We have taken those improvements, and have put in place a system the helps us manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We have been able to create customized tools and screens that consolidate or data in one location. Whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders. We seem to find new ways to use it everyday. I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users. Keep up the outstanding work!!!! Tom Moss General Manager Columbia Industries LLC Pros Flexible Adaptable User-friendly Cons The screens could still use some work to make them completely custom. While some fields may need to be mandatory, it would be nice if they didn't need to show on the issue itself. Review Source EB Erin B. Software Developer Computer Software Used the software for: 2+ years ### "Perfect Tool" May 12, 2022 5.0 We would have a more difficult time with communication with our clients without this central tool for our business. Pros Integration into our business was very easy. It is a perfect tool to manage issues when there are many irons in the fire and many people that are involved. It is a perfect tool to know exactly what is going on with our clients at any time. Including issues from years ago that may have become relevant again. Cons In our experience the report creator is not as intuitive when creating reports. There is certain information we are wanting and the view is not available. Review Source EH Elisabeth H. Director, Member Support and Training Computer Software Used the software for: 2+ years ### "Absolutely fantastic issue tracking solution - works great for both staff and customers!!" May 3, 2019 5.0 Issuetrak replaced another system that was not at all customizable and just wasn't meeting our needs. From the start, their team was super helpful with the (really easy) set up and everything that followed. Our customers loved it and so did our entire team. Pros Issuetrack is great. It works right out of the box but also has tons of customization available. It's one of those rare solutions that your internal team will like as much as your customers do. - customers can login to see all their issues - great email rules you can customize to how your team works and what your customers want - nice set of reports already on board - VERY nice work flows (once we saw these, we used them for EVERYTHING) - If I could rate their own support team higher than a 10, I would. I manage our company's support team, and the Issuetrack support team is my model for how support should treat their customers. Cons Actually nothing. I love it. Our leaving was a cost saving measure (we are using a free product now) and I miss Issuetrak EVERY DAY. Review Source Similar Products Featured