# Page 3 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 3 - Reviews of Issuetrak ## Showing most helpful reviews Showing 51-75 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Alisa J. IT Technician Retail Used the software for: 2+ years ### "Features and Functionality" January 20, 2017 4.0 One of the features that i currently have an issue with is the integration of O365. We spent hours with your technicians and still couldn't get the issue fixed from over two years ago. Hoping an upgrade to version 10.1 will remedy the situation. Your Survey feature needs to be a little less bland! My company would LOVE to use this more but overall our survey takers find them boring. Give us the option to add more designs, more fonts...just more of everything! And please change the survey result display...gosh add some graphs or piecharts...please! Pros ease of use entering tickets Cons survey needs work need the ability to integrate o365 Review Source Response from Issuetrak February 23, 2017 Thank you for your feedback, Alisa. Recent improvements to the Incoming Email feature should alleviate the issues you encountered previously. I encourage you to contact our support team at your earliest convenience so they can assist you with the process. They can be reached at +1 (757) 213-1351 M-F 7am-8pm (ET/GMT-5). Regarding your feedback on our Survey module, we take all suggestions seriously and review customer feedback when evaluating future product enhancements. If you have additional feedback you'd like to recommend, we utilize UserVoice to collect and track community submitted ideas for Issuetrak. It can be accessed at https://issuetrak.uservoice.com. LS Laura S. Senior Director, Quality & Risk, Corporate Compliance Officer Hospital & Health Care Used the software for: 6-12 months ### "My experience with IssueTrak" February 7, 2023 5.0 My organization has really benefitted from utilization of this software. Your team has been amazing to work with! Pros This software was easy to customize for my organization's needs. Implementation was very smooth with expert assistance from \[sensitive content hidden\]. The team was very flexible in working within our timeline. This system is far better than our prior system, and the reporting capabilities, auto-escalation, and automated report functions are outstanding! Cons That we didn't start using this sooner! Review Source Response from Issuetrak February 9, 2023 Thank you for your kind review, Laura! We're delighted to hear that you have found our automation and reporting tools useful for your business operations! If we can improve in any way, please use this form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! BN Biswa N. HelpDesk Manager Computer Software Used the software for: 2+ years ### " Love to recommend IssueTrak!" November 2, 2016 5.0 Well, they say it right! you've got issues. Keep track of them with IssueTrak. it is a standard ITIL driven application with user-friendly interface to track Issues for your organization or your customers. That's not end of it. It has standard and functionalities like Reports, Asset Management, Quick pick and Recurring Issues etc. which will make your life easier. It's not an high-end application though I guess small or mid sized organization will find it suitable. The best thing I like about IssueTrak that it captures labor hours of users, at each transaction, at each updates, at the end of day you can create a report and calculate how many hours you or your team had spent in a work or issues or projects etc. Isn't that interesting? I would love to recommend to anyone. Thanks IssueTrak! Pros Quick pick, Recurring Issues, Reports, Note captures Labor hours. Cons It's slow. Email notification setup gets bug sometimes. It lacks in connecting different modules like Organization, Users and Issue Type. Like you can not see what are the issue types supported by the organization if you are at the organization page. You can not add/remove groups from user if you are at the user page. Review Source GR Gary R. Reporting Analyst Higher Education Used the software for: 2+ years ### "Easy to use and search for prior issues" October 14, 2021 4.0 Pros I can search for any "keyword", and can easily limit the search based on date, assignee, etc. Cons Sometimes the search can be slow if I do not limit by a date or other parameter. Review Source Daniel D. PAC Coordinator Telecommunications Used the software for: 2+ years ### "Issuetrak makes issuing support tickets a breeze!" June 25, 2018 4.0 Ease of use ticketing system. Pros I love the ease of creating tickets for issues that I need to resolve. I also use this software to resolve tickets that were submitted by other users. The software has a nice simple layout which makes it look clean and not cluttered. Cons The layout could be updated with a new look to give users a modern feel. The current look is a little out of date for current software userfaces. Review Source Valery K. Support Services Specialist Government Administration Used the software for: 2+ years ### "Very good experience, but not excellent. Does a fantastic job at what it's supposed to do." February 8, 2018 5.0 Resolves the complexity of tracking issues. Pros Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support. Cons Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience. Review Source Bonnie B. Electronic Data Interchange Specialist Consumer Goods Used the software for: 6-12 months ### "Easy to use for first time Ticket Users" July 25, 2019 4.0 I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future. Pros It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features. Cons It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Review Source VR Verified Reviewer Human Resources Generalist Mental Health Care Used the software for: 2+ years ### "Used daily as a organizational communication routing tool." July 24, 2018 4.0 Pros Used daily as a organizational communication routing tool. I like going to a single location to document and having the data routed as needed to the appropriate recipients. I like the escalation process built in. Cons The reporting could be a lot better. The reporting options need to be more clearly defined, "how to". Review Source SO Scott O. Director of IT Computer Software Used the software for: 2+ years ### "Great software for phone or email support issues." May 18, 2017 4.0 Daily usage for our customer support center. Pros We use this software to handle incoming support calls and emails. We point our voice mail server to send the voicemails and forward our support email addesss as well to IssueTrak which then creates a support tickets. IssueTrak Runs and does what it is supposed to do. Light footprint and easy to use. IssueTrak support is outstanding with training and support issues. I would highly recommend! Cons I would like to see Secure SSL email support added and better mail controls inside the Web management. The configuration could be a little easier to understand as far as rules and responses go but the support team will help you get it to do what you need. Review Source Response from Issuetrak May 26, 2017 Thank you for the feedback Scott - we're happy to hear how happy you are with our product and support! The latest version of Issuetrak provides the functionality you're looking for - have you considered working with support and your account manager on upgrading? BC Bruce C. IT Generalist Higher Education Used the software for: 2+ years ### "Not enough stars" March 15, 2017 5.0 Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. Its great! Please forgive my hasty opinions. I've only been using their product for almost 20 years. I could be wrong. BTW: We're hosted in the cloud now. Yeeha! Pros Its hosted. Cons When searching issues, cannot click back button. Must start search all over. ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake. Review Source Response from Issuetrak March 21, 2017 Thank you for your kind words, Bruce. We appreciate feedback, both positive and constructive, and are always seeking ways to improve our offerings. I have documented your feedback concerning the functionality of search and the use of ASP and will share this information with our developers. Thanks again! SG Steven G. Facilities Manager Facilities Services Used the software for: 2+ years ### "IssueTrak Review " February 7, 2023 5.0 Very positive experience with great customer support. Pros The ability to customize it to make it what you need. Cons Can be hard to know how some changes will affect other functions. Review Source RA Richard A. Director of IT Higher Education Used the software for: 2+ years ### "Issuetrak on the move" February 7, 2023 5.0 Great! Pros emailing IT request in to the system, works with MS365The upgrades in the last 24 months Cons Knowledge Base and Calendar system need an upgrade Reason for choosing Issuetrak Growth in IT Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review, Richard! Looks like there are a few features working well for you and a few we can improve upon. Mediocre isn't in our vocabulary, so we've relayed your feedback to our Product team so we can continue improving our software, including the Knowledge Base and calendar view. Thank you again! LA Leland A. Network Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Issue Trak" February 7, 2023 5.0 we are currently trying to get the rest of the company to standardize on Issue Trak for all departments Pros orgainzes our tickets, helps create a knowledge base Cons When updating a ticket I get numerous emails with status updates...hard to keep track of Review Source Response from Issuetrak February 8, 2023 Thank you for your honest review, Leland! Looks like there are a few features working well for you and a few we can improve upon. Our Customer Success team recommends adjusting your substatus notification settings. Our Support team is happy to help you get that fixed. https://support.issuetrak.com/ VR Verified Reviewer Technical Operation Manager Telecommunications Used the software for: 2+ years ### "OK Ticketing system" May 15, 2018 2.0 Pros Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization. Cons Not best application, has lots of issues. but yet simple and easy to use. Will get the job done for small organization. Review Source Nick P. Senior Mechanical Design Engineer Used the software for: 1-2 years ### "Good stuff. Solved a bunch of issues we had for years." February 16, 2018 4.0 I am spending less time managing issues and more time doing what's important. Pros It just organizes everything nicely and gets everything out and visible to the submitters and engineers. Cons It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others. Review Source RQ Russell Q. Manager, Customer Relations Utilities Used the software for: 2+ years ### "IssueTrak for Issue and Project Tracking" September 28, 2015 4.0 Pros We use IssueTrak for multiple functions: to receive and track customer inquiries and requests, to track internal processes, and even as an outreach tool to our stakeholders. IssueTrak supports all those goals, and does it in a very user-friendly and scaleable manner. IssueTrak is very configurable making it ideal for small shops, multiple uses and individualized projects and processes. Support does a good job of understanding your questions/issues, and first level support knows the product well. With the cloud-based version, we require very little internal IT support. The administrators for the tool are within my department, and we can configure it to do everything we've needed so far. Cons As with any system, there sometimes are "quirks" and work-arounds that are not necessarily well documented. For example, we needed to give some individuals access to items that were not assigned to their departments. You can do that in IssueTrak, but it's through the use of "e-mail notifications" (you can grant individual access, but turn off specific e-mail notifications). We didn't know that by reading the documentation, but it works! Review Source VR Verified Reviewer Senior Computer Applications Analyst Pharmaceuticals Used the software for: 1-2 years ### "Issuetrak keeps your support team on TRAK" October 3, 2018 4.0 Pros The easy setup for a trial run. Once bought, the setup and training was informative and easily scheduled. Once going live, the administration tasks are fairly easy to find, user base seems to enjoy the software as well. Cons It could use a more modern look. The asset tracking part is a little hard to navigate. Needs an IOS/Android app. Review Source JE Jim E. Director Education Management Used the software for: 1-2 years ### "Issues easier to maintain and follow" May 17, 2022 5.0 It helps maintain the volume of issues we have and our customer responsiveness Pros The ability to seach, find and deetermine our response towards issues Cons Permisssions during setup could be easier Review Source LC Lonni C. Administrator Logistics and Supply Chain Used the software for: 2+ years ### "Overall great " February 8, 2023 5.0 Like it Pros Easy to use and user friendly. Quick and fast Cons Nothing so far … haven’t had any issues not to like it Review Source Response from Issuetrak February 8, 2023 Thank you for your kind review, Lonni! We're delighted to hear that you have found Issuetrak easy to use and useful for your business! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again! LP Lynn P. CIRS Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "Workflow System" May 12, 2022 4.0 Pros It's a good workflow product and is a temporary electronic storage system for our files Cons Want to be able to customize it more. Need to be able to rename attachments and easily merge them to another issue. Would also like to pick and choose attachments when emailing from the issue. Review Source JS Jakub S. IMS Coordinator Europe Chemicals Used the software for: 2+ years ### "We have implemented the Issue Trak across 25 countries in Europe from a scratch to a perfection." August 22, 2017 5.0 Transparency on issue resolution and reporting purposes. Pros We are not currently using all features available from Issue Trak but this system is continuously developing that we will have to integrate more system into Issue Trak - e.g. knowledge base, external/internal requests, proposals for product improvement/new product introduction, etc.. Cons We would really appreciate multilingual version that may help us to use Issue Trak in more areas. Sometimes it was hard to understand all permissions that are given by Organization, department and user account settings e.g. if somebody sends you e-mail from the system you can see any issue that your permissions does not allow. Review Source DH David H. Senior Systems Administrator Education Management Used the software for: 2+ years ### "Issuetrak" October 22, 2021 4.0 Pros Once it is customized it is easy to use. Cons Figuring out how to customize ticket presentation and limits of doing so. Review Source VP Valerie P. Operations Specialist Education Management Used the software for: 1-2 years ### "Issuetrak" May 25, 2022 5.0 I was introduced to it over a year ago, and found it to be very useful. Pros Issuetrack is easy to use and it does what we need. Cons I like all aspects of Issuetrack. It keeps me on point with customer issues. Review Source CH Caitlin H. Field Audit Manager Real Estate Used the software for: 2+ years ### "IssueTrak Product Review " March 22, 2017 5.0 We have been using IssueTrak for about three years now. We began using it as an issue tracking system for company and since it has evolved into so much more! We are now using it for IT/HelpDesk issues, Customer Service, and our VendorHelp platform. Any time we have a problem or need help with something with the site, the support team at IssueTrak is always prompt in assisting. I would recommend this to anyone and give 5/5 stars! Pros It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast. Cons The workflow is sometimes difficult to understand or get around when trying to set a certain user up with certain functionalities. Review Source JC Jeanine C. Business Analysis Non-Profit Organization Management Used the software for: 2+ years ### "Our agency uses Issuetrak we have been using them for 9 years" February 20, 2018 5.0 So easy to use and wonderful support team! Pros They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues Cons We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer Review Source Similar Products Featured