# Page 4 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 4 - Reviews of Issuetrak ## Showing most helpful reviews Showing 76-100 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sr Cognos Developer, Administrator Government Administration Used the software for: Less than 6 months ### "Helpful Issue Tracker Software for smaller Projects" November 27, 2019 4.0 We used this software for less than six months for a small project which is cost bound. It provides all the capabilities as other similar software. Pros The best feature of this software to handle the tickets online. Quick and easy to set up the users, We can pull the reports what tickets we worked on and how we handled the tickets. It has a great workflow that can be assigned to someone who can work on after your work done on that ticket. It gives the management greater flexibility to pull the reports that worked on previous weeks and months. Cons It takes a bit of time to adjust to this software once you are used to enterprise tracking systems like Remedy or service now Review Source CS Craig S. IT Director Hospital & Health Care Used the software for: 2+ years ### "IssueTrak and don't look back" December 8, 2016 4.0 This is a solid product with top shelf customer support. I've used several of the big ones which all have their own share of issues (no pun intended). IssueTrak handles our facility issues well. With automated ticket creation and pass-through authentication it is simple for users to create tickets. On the dashboard page I can get an overview that benefits my position as IT Director to know at a glance what is happening. No system is perfect which is why this isn't a pure 5 star review but with a quality product offering combined with good prices and the best customer service I've come across in years, don't hesitate to give IssueTrak a chance. Pros customer support Cons little ugly on the user interface side. Review Source Delgado N. Ingeniero de Proyectos Used the software for: 1-2 years ### "Issue Track is very functional and customizable" May 19, 2018 5.0 The logistics department is more relaxed with the help provided by this platform. Pros It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable. A good customer service and technical support, we will continue using it !!!! Cons It is an incredible platform, but it will help us more if the custom fields are added automatically at the end of each search, we hope they improve this so that they are practical. Review Source AN Anna N. Video tech support agent Telecommunications Used the software for: 2+ years ### "I use issuetrak on a daily basis to submit tickets to other departments so things can be processed " August 31, 2017 3.0 The ability to communicate and get information to other teams Pros I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible. Cons I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go. Review Source GW Greig W. Operations Support Information Technology and Services Used the software for: 2+ years ### "I've used Issuetrak daily for the past 3 years as part of my job. It's never failed us." January 23, 2018 4.0 Well, it's what my company uses so I get to do my job. Pros The cloud based option. I'm on call every 5 weeks, so being able to check tickets from anywhere is a nice. Keeps me on top of things. Cons Having to click 3 times to close a ticket. Needs to be a tick box and a close button for multiple items. Review Source UP Umesh P. Team Lead Utilities Used the software for: 6-12 months ### "IssueTrak" May 28, 2022 5.0 Pros The Functionality of Issuetrak is great to track on realtime. Cons Email features inbuilt within issuetrak is little poor. Review Source DZ Danna Z. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Clean and Professional" July 11, 2017 5.0 Professional Customer Service Pros The software is professional and keeps a record of all things billing and customer support related which is very important in my line of business. Cons I do not have any complaints, the system is great! Everything is up to date and works to my liking. Review Source JK Judy K. Customer Service Manager Textiles Used the software for: 2+ years ### "The technical support is the best that I have received anywhere. " October 12, 2017 5.0 The ability to analyze repeat issues/concerns and utilize the data to justify IT expense to correct the issue. Pros The software is very intuitive and if there is an issue, help is just a phone call or e-mail away. Reports can be easily exported and the variety of extracting data is endless. Cons I would like the reports to show trend analysis, but that is not a deal breaker. Your reports are easily exported to Excel where you can manipulate the data in any way possible. Review Source SE Scott E. Computer Support Specialist 2 Education Management Used the software for: 2+ years ### "Flexible, feature-complete issue tracking and customer support product" June 15, 2016 5.0 Our organization uses IssueTrak for Helpdesk/IT issues to provide top-notch customer service, including the use of the Asset Management and Surveys modules and the Dashboard, Knowledge Base, and Projects features quite extensively. We have found IssueTrak to be quite capable of fulfilling all of our needs in these areas. Pros Stability, web-based, AD authentication, available features, optional modules, customizability Cons Occasional problems with KB articles not being editable after creation Review Source FF Felix F. Project Leader Primary/Secondary Education Used the software for: 1-2 years ### "Very, but very complete and adaptable App for the centralization control, documentation and monitoring of Tickets, process-projects and others." August 10, 2018 4.0 Pros I love the orientation that has as information repository (trouble shoting and applications), the organization that shows in the escalation of incidents. the way that supports support through emails and calls. The reports, the indicators, one of the best tool for ticket management. 100% recommended Cons I do not have much against this App, notifications, roles and permissions are a bit rigged, the flexibility in customizing forms (adding fields) and POP messages and windows, tends and can uncontrolled the flow on the screens, is a little slow Review Source DW DJ W. Sr. Technical Services Specialist Used the software for: ### "Lacking Key Features" February 9, 2016 3.0 I have used one other ticket tracking system before and for this system to allow multiple users to have the same issue open and editing is such an unfortunate design flaw. Make sure you have a rock-solid process in place otherwise you will be reaching out to people via phone or email at the same time! This makes our group seem horribly inefficient. Also to allow multiple Assets with the same serial number to be entered successfully? How is that helping to eliminate the duplicate entry of inventory items? Not only were we told that these are not under design but not even prepared for future designs. Review Source Response from Issuetrak February 10, 2016 We appreciate your feedback. Both items you mention are good suggestions for improvement. Many Issuetrak customers employ our "Assign To Me" feature so that agents can grab an unassigned issue from the queue. That issue is then removed from the queue, and other agents won't try to grab it. But this method doesn't prevent the problem you mention 100%. I checked UserVoice, and I see several other people have requested more robust handling of simultaneous updates. I contacted our product manager, and he says this is an issue we will be addressing. The other problem isn't so clear-cut. There could be times when it is OK to have assets with the same serial numbers. What if they come from different manufacturers? I see Arbitration Forums has been a customer for almost nine years! We've enjoyed working with you and your colleagues over the years. If you have any more suggestions, please let us know, or feel free to put them directly into issuetrak.uservoice.com. IV Ivan V. Sales Food & Beverages Used the software for: 1-2 years ### "Core part of our IT support - I love the way it categorizes the different issues." June 5, 2018 4.0 As I mentioned IssueTrak help us to communicate with our customers more efficiently. The response time dropped. Pros Cost effective solution compared to the others on the market. It give us great value for the money - the response time dropped drastically. Now we are able to assist to our customers promptly and efficiently. I can track tickets and provide info related to other departments without even having to pick up the phone. Cons I would like to see more from the mobile version. Also it takes more time to set the system generated emails to the end users. Review Source Mark Anthony R. Senior Sales Development Representative/Account Specialist Computer Software Used the software for: 2+ years ### "Issuetrak" November 15, 2018 5.0 overall easy to use and worth using Pros very easy to use in a large comany setting to ease on the issue tickets for problems at work Cons sometimes tracking system is off and people get late alerts Review Source CS Coleen S. Network Support Administrator Non-Profit Organization Management Used the software for: 2+ years ### "ToDo Lists" December 6, 2016 5.0 Not only do we use IssueTrak as an IT Helpdesk tracking software, but we've expanded out to tracking Facilities, Human Resources, and Finance requests. We also set up a second installation to manage client referrals for services- using the second install allowed us to separate the confidential data. We've been happy with the flexibility and it's definitely meeting out needs! Pros documentation of completing requests and steps taken to meet the request. Review Source WL Wesley L. Strategic Solutions Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Review from someone that set up a very in depth system start to finish" May 17, 2022 3.0 Fully built out and implemented this system. We have over 100 issues with unique advanced task flows for each. The system went live end of March and has processed around 350 issues since. Continuous improvements and adjustments have been necessary since. Just now getting to the point where the system is pretty much running on its own. Pros Range of features. Ability to customize. Cons User experience. Software feels outdated. Missing a lot of basic and somewhat obvious features. (I have provided feedback on this). Reason for choosing Issuetrak I was not involved in the purchase. Review Source SM Sean M. Systems Engineer Hospital & Health Care Used the software for: 1-2 years ### "Overall Good Value and Decent System" March 4, 2016 3.0 The IssueTrak system is overall a good product, but is held back by some built in limitations. For basic ticketing and tracking purposes it is a great value. Limited customization prevents you from fully fitting the software into an existing support model or the ITIL framework. Pros The built in KB and issue escalation rules are nice. The reporting is pretty good once you get a hang of it. The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement. Cons Lacks the ability to customize email intake and agent interface. The Task feature of the tickets is pretty poorly implemented and is usable mainly only for done/not done type tasks where no notes are required. Review Source JE Justin E. IT Director Management Consulting Used the software for: 2+ years ### "Horrible for anything but canned actions" September 30, 2015 2.5 Pros Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed. Cons Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item. Review Source Stefany V. Billing Associate Information Services Used the software for: 6-12 months ### "Usefull way to tracking your tickets raised" March 26, 2019 5.0 we used in my work to upload some request to the international holding to process between the other entities in Europe that the revenue is shared for some services Pros Issue track makes easier the comunication with our IT team, we used in our company to upload some international process between the other companies in Europe that the revenue is shared for some services Cons The least thing is not so modern or at least the version who is used in my work. Review Source DC Debbie C. Customer Service and Warranty Rep Used the software for: 2+ years ### "Issue Trak is a great tool for our use, tracking tech calls and warranty concerns. " August 8, 2017 5.0 Pros Ease of use is the main factor . The ability to customize it for our needs; adding drop down menus, and user defined fields makes it beneficial for tracking and reporting. Cons Two areas that do the same thing i.e., having a field at the top of the screen to type in an issue number, as well as a menu function for the issue number. Review Source Alexis T. Office Manager Used the software for: 1-2 years ### "Functional and tracks the issues" May 29, 2018 5.0 Pros It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy. Cons Sometimes it is not fully compatible with chrome, so it can be difficult since I work through google chrome a lot. Review Source SK Salman K. Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Simple and Effective" October 4, 2018 4.0 Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report. Pros The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product Cons Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies. Review Source JM Joseph M. IT Generalist Non-Profit Organization Management Used the software for: 2+ years ### "I was contacted shortly after submitting a request for help suggesting a solution to try." March 9, 2018 5.0 Pros It is great for tracking past and present issues. I use it every day and like that I can do a search of past issues to see resolutions. Cons I wish I could have the Department listed when I receive an email notification of a new issue that has been submitted. Other than that, the software is a great asset. Review Source VR Verified Reviewer Service Desk Analyst/ On Site Technician Law Practice Used the software for: 1-2 years ### "Cheap and effective. " February 1, 2018 5.0 Pros The support team! They always do an amazing job and treat you like a Vip. I have never been let down by them. Cons Sometimes the bugs get in the way of functionality. That being said they usually. Patch them up pretty quickly. Review Source CH Cathy H. Lead Technician Used the software for: 2+ years ### "IssueTrak meets our Help Desk needs" July 26, 2017 5.0 Pros Long time user. IssueTrak is easy to use for our techs and even the most basic users. The reporting makes it easy to pull a report even minutes before a meeting. Cons We have had some problems since the upgrade to version 10. However their tech support have been helpful getting the issues resolved. Review Source WJ Wendy J. Real Estate Property Manager Used the software for: Less than 6 months ### "Not being savvy in the ways of software, Issuetrak was very easy for me to learn and understand" February 8, 2018 4.0 Pros My goal was to find software that I could turn my emails into something that I could track at month end. I was looking through a month's worth of emails and then in two other systems to get a complete history of each month which took hours at the end of each month. I was missing things and hated all that was falling through the cracks. I asked google for a software program that I could turn my emails into something I could track and up popped IssueTrak. I have been testing it for a few months and just went live...it's incredible. I had my IT department create a special email address that I sent out to all the property managers that I deal with and bingo, we are live and traking!!!! Not only will I be able to able to create reports at month end I can create special reports for our zones and regions. I also like that I can make 90% of the changes that I need to make - adding issue types, locations, end users, etc. is so easy. Review Source Similar Products Featured