# Page 6 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 6 - Reviews of Issuetrak ## Showing most helpful reviews Showing 126-150 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Theresa W. Director, IT Development Used the software for: ### "IssueTrak going strong. " February 12, 2016 5.0 Our biggest issues is US keeping up with the versions. We use this primarily for our IT Development requests and problems. We report quarterly on it for issues completed and still in the works. My favorite thing is to get a question or request I know we have already answered/solved and to be able to search and find it quickly. It would be nice if search could include search for blanks or excluding certain selections. For example, I require programmers to put a "cause" in the issue. I want to find all the closed issues with a blank cause. If I leave cause blank in the search select, then it just searches for them all, no filter applied. But that is minor. It might also be nice to search for all except a certain value - sometimes. Not critical. Overall I am so happy to have this. When I installed it and implemented it my boss said it was temporary as he did not think it could handle what was needed. Nine years later we are still using the product. Review Source PH Phill H. project manager Used the software for: 2+ years ### "Issue Trak has saved me thousands of hours." September 25, 2015 5.0 Pros The support team is absolutely amazing! They are always Professional, Friendly and UNDERSTANDING! the product is straight forward but the setup and install can be overwhelming if you are not an avid SQL user. Cons getting use to the default mail notifications and how to work for multiple mailboxes Review Source SD Sandi D. Software Support Computer Software Used the software for: 2+ years ### "IssueTrak Review" November 3, 2017 5.0 IssueTrak is #1 in my book. Pros Knowledge Base, sends out email and text alerts when a new issue comes in, and the Support people are THE BEST! Having a database there of all OPEN and CLOSED issues. The ability to send out mass emails to all users. Review Source KM Kelley M. Support Services Lead Computer Software Used the software for: 6-12 months ### "Support Services Lead" September 26, 2016 5.0 The support department provided a prompt Reply. They gave accurate instructions to resolve the problem. We had our emails routing correctly within minutes. Pros User friendly. Cons Hard to customize to each of our specific clients at times. Review Source DL Darryl L. Retail Systems Support Specialist Retail Used the software for: Less than 6 months ### "Best Help Desk Solution thus far" September 12, 2016 5.0 I have been setting up IssueTrak for our company that has about 250 employees. Currently their are 150 users on our System. I needed a way to customize a Help desk ticketing system. Other Help Desk softwares didn't give me the flexability that IssueTrak provides. My End Users can create their own tickets enabling me to handle the issues quicker throughout my day without me creating every single ticket. By far the best Support and Software for a ticketing system. Pros Can tailor it to your needs. Support is very kind and effective. Cons Creating a color scheme is a bit overwhelming. I have just left it at default for the time being. Review Source BY Beverly Y. Transportation Supervisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zone Supervisor" May 24, 2022 5.0 Pros It is simple for end users. I like how we will be able to get data from the systems for multiple areas. Cons It was challenging to set up. It was hard to get my vision out. \[SENSITIVE CONTENT\] was amazing at helping me. Review Source TF Tyler F. Assistant Used the software for: Less than 6 months ### "IssueTrak Review" June 27, 2016 5.0 Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up. We were looking for a service for our clients to be able to access off of our website and write any issues that they have and any services they might require. IssueTrak fit that description perfectly and since its implementation we have not had a single complaint about how easy it is to use. Pros Accessibility, and its ease of use. Cons Rather complicated for installation and not much help from the tech team or their installation team with that. Review Source CC Charles C. Desktop Technician Used the software for: Less than 6 months ### "Worked with Issuetrak Customer support on 4 issues now and find it just as easy to resolve everytime" July 31, 2017 4.0 Pros The company's customer support is top notch Multiple features and functions for great price. updates consistently to resolve already existing issues while still improving the product. Cons A little hard to find your way around the first time if you are used to other ticketing systems. quality lacks due to design issues. Review Source AS Adam S. Computer Network Specialist Used the software for: ### "Excellent product!" January 28, 2016 5.0 Pros -Very easy for the end user -AD integration -Easy administration -5 star customer support Cons -I don't have any Our school has been using IssueTrak for several years now however I just stepped into my new job about 6 months ago and as part of the job one of my responsibilities is the IssueTrak system. I have had to learn and work with A LOT of new systems in the past few months and this one has been extremely easy to work with. When IssueTrak found out I was new they recommended a "tune up" which is a one-on-one webex session that goes over "your" IssueTrak setup. After the tune up I was ready to go! When I run into things that are over my head tech support is just a quick call away and have always been helpful and didn't stop working on the issue until the problem was solved. I would recommend IssueTrak to anyone looking for a product like this. Review Source BC Bruce C. IT Manager Primary/Secondary Education Used the software for: 2+ years ### "Long Time User Gives IssueTrak High Marks" October 6, 2015 4.5 Pros Great support! Easy to contact and they have a genuine interest in helping in any way. Very friendly. Cons It's not free. But it is full value and has a low TCO. We install it on our own virtual servers. Review Source KK Kristy K. Tech Support Engineer Used the software for: Less than 6 months ### "Support Tracking that is versatile and exceptional Customer Support" December 29, 2017 5.0 Pros It's easy to use and customizable. Allows for easy use of creating tickets and tracking knowlegebase articles. Cons Perhaps the look of it could be updated. Also a way to create a Knowledgebase article direct from a ticket. Also ability to allow users to create their own dashboards. Review Source BT Bradd T. VP of IT Financial Services Used the software for: 6-12 months ### "The way support should be" February 23, 2017 5.0 IssueTrak support is top notch! They are very responsive, helpful, and knowledgeable. I wish all companies had support this good! Pros Simple, quick, easy to use Review Source RB Robert B. SATCOM Solutions Engineer Used the software for: ### "Saving us time, and time is money!" February 3, 2016 5.0 We have the cloud solution hosted by IssueTrak. The cloud solution saves us the network management, server maintenance and cost associated with a locally hosted solution. Filling in a ticket is time consuming, but with IssueTraks "QuickPick" prefilled forms, that you design, you can have a majority of the information completed for those recurring customers or issues. The knowledge base is an asset that any help desk can leverage to quickly find the solution to issues you have seen in the past. IssueTrak reporting and queries are invaluable to out program management team. With the simple click of a report selection the PM can have the current status of inventory on high value items for his monthly status report to our customers. In the past, this report involved several hours of the managements time to track and report, now it is mere minutes. Review Source KO Kevin O. IT Director Used the software for: 2+ years ### "Issuetrak review" October 1, 2015 4.0 Pros The software is highly configurable and intuitive. The vendor is responsive and supportive of enhancement requests. Cons The product design is a bit dated. It also does not translate well to mobile. Review Source SW Sophia W. Supervisor Primary/Secondary Education Used the software for: 2+ years ### "Great for tracking" December 10, 2018 5.0 Pros Love that I can quickly add a note to an existing issue or look back on a trail to see if an issue was handled. Also love that an attachment can be added directly to the ticket Cons I do not understand the need for all the extra boxes to fill out, but that may be something we have set up on the back end. Review Source RM Ray M. Manager, IT Services Used the software for: ### "King of helpdesk software" April 27, 2016 5.0 We use IssueTrak in numerous ways, but its ticket tracking and reports are by far the most helpful. We can give our clients access and allow them to see what we want them to see and they are very satisfied with being able to login for themselves and see what the progress is on a ticket. In some cases they can go back to a ticket and see that they made the same mistake again and they can fix it themselves because of the thorough notes. We also send email notifications directly from IssueTrak to clients to let them know their issue has been resolved and they love that feature. It is so easy to search out old tickets to find solutions, passwords, or just to see who called the ticket in and who worked on it within the organization in case there are questions. Review Source PK Portia K. IT Manager Primary/Secondary Education Used the software for: 1-2 years ### "IT Department's IssueTrak experience" September 10, 2015 4.5 Pros I like the ease of use for our clients whom we have just recently given the ability to submit their own tickets. Many have made the transition from email our department to submitting tickets with ease. Cons Searching and reporting features are a little complicated for the average user. Review Source NG Nancy G. Director of EHRS Services Used the software for: ### "Two thumbs up!" June 8, 2016 4.0 I recently began using Issuetrak and found that once you uncover the basics, there is a lot you can do with the application to help you improve your client satisfaction. You can customize the way a client interacts with your support staff as well as give your support team tools to tighten up their response loop with your clients. The one hope I have for Issuetrak is that they develop an API (integrate) with Salesforce. Other than that, it's a great application for any issue support management team. Review Source RM Ray M. Manager, IT Services Used the software for: ### "IssueTrak is a big help when it comes to managing client support calls." January 18, 2017 5.0 We went through several applications that just didn't meet ALL of our needs, and then we tried IssueTrak. Instantly my whole team knew that we had found the ONE. We can update, sort, create surveys, send out emails to clients, search effortlessly, and a host of other features that make keeping up with our tickets a breeze and no issue falls through the proverbial crack . Documenting can be a hassle, but with IssueTrak it can be somewhat enjoyable, especially when you are searching for a solution that you documented in another ticket because you are faced with the same issue on a new call. If documentation is a high priority for your organization, I would definitely advise you to at least do a test run with a trial of IssueTrak! Review Source KS Kathy S. Used the software for: ### "IssueTrak's Help Desk - Excellent Product & Staff" March 1, 2017 5.0 Our organization has used IssueTrak's Help Desk software for a number of years. It is highly customizable and allows us to be more efficient in tracking issues with our end users. The software is very stable and we rarely need support but in those few instances that we do, we always receive excellent support and guidance. There are a number of features that are extremely useful. The Quick Search and Advance Search options provides the ability to find information quickly. The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. The Email Notifications keep everyone in constant communications. Excellent product with excellent support staff!!! Review Source SR Sequoia R. Owner Consumer Services Used the software for: 1-2 years ### "Great product " September 9, 2015 4.0 Pros The ease of use and features of the product. Vendor support helped customize needed features for a specific contract Cons I would say some features can be improved but the core functionality of what is needed is there and new API is great Review Source BM Brent M. Senior Engineer Information Technology and Services Used the software for: Less than 6 months ### "Great help desk software and amazing support" November 24, 2020 5.0 Pros The tech support and follow through of this company is amazing. They truly want you to succeed using their software and will do everything they can to make your experience great. Cons The only features that would be nice is RMM integration with various product choices. Review Source CM Camille M. Service EXcellence Manager Hospital & Health Care Used the software for: Less than 6 months ### "New user having a great experience" October 15, 2016 5.0 I am in the process of set up and am finding it easy to set up and use. I am confident that Issuetrak will be a great help when tracking and trending issues and their resolutions. Pros Ease of use for staff. Also the reporting function is very beneficial for tracking, trending, proactive resolution and improvement. Cons I have not used it long enough to accurately answer this question. Review Source GH Greg H. IT Manager Banking Used the software for: 1-2 years ### "Change Management and IT Ticketing" September 10, 2015 4.5 Pros The product is very flexible and the support has been amazing. All of our experiences have been very positive. Cons This vendor has been a pleasure to work with and they have made themselves available far above our expectations. Review Source JW Joyce W. Office Manager Primary/Secondary Education Used the software for: 1-2 years ### "ALways got a response in a nice amount of time" September 10, 2015 5.0 Pros When you setup the software you can set it up comfortable the way you want it. Easy for everyday use Cons Sometimes it will send double issues to one email when it is taken care of. Review Source Similar Products Featured