# Page 7 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/16499/Issuetrak/reviews

---

Issuetrak

4.6 (205)

[View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 18th, 2026

# Page 7 - Reviews of Issuetrak

## Showing most helpful reviews

Showing 151-175 of 205 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GW

Guy W.  
IT Director  
  
Used the software for:

### "IssueTrak Is AWESOME!!!"

June 3, 2016

5.0

We have been a customer for over 10 years and we would never switch. their support is peronal and always, and i mean always there with one focus, ME! I cannot say enough about IssueTrak, but since the beginning there has never been an issue that could not be resolved with one call. I highly recommend them to anyone needing a truly versatile and stable product

Review Source

RS

Randy S.  
  
  
Used the software for:

### "Great ticket software"

December 17, 2016

5.0

Issuetrak is a great software to keep track of all your issues and tickets. Users can send a ticket via email and IssueTrack will take that and categorize it for you. Once, categorized, it can go to a specific person or department. To add notes or close the ticket is really simple. A great way to keep track of outstanding issues. Easy reporting, as well.

Review Source

mW

mike W.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Excellent product just what we have been searching for to help our buisness move forward."

August 21, 2017

5.0

The software allowed us to track our concerns coming in rather than them dropping through the gaps, the issues we experienced were e mails not being addressed quick enough or knowing how long they have sat with out attention.

Pros

Tracking everything is giving us real time measureable information, allowing the workflow to move on

Review Source

DZ

Danna Z.  
Account Manager  
  
Used the software for:

### "Amazing Product and Service"

June 6, 2016

5.0

IssueTrak has helped our business in all aspects of issue related customer support. We are more organized, have record of every issue, ability to share valuable information in knowledge center - and the ease of entering or emailing an issue is KEY!!! IssueTraks support team is super quick and super friendly. I would highly recommend this product!

Review Source

CH

Charles H.  
Service Manager  
  
Used the software for: 6-12 months

### "We use the product for a customer site to track system failures."

August 9, 2017

5.0

Keep issues organized

Pros

The software is easy to use and intuitive; there are numerous options that allow a multitude of options as it relates to notification options.

Cons

There really are not many cons to this software, it can be a bit expensive if you need multiple administrators.

Review Source

TM

Trevor M.  
Service Manager  
  
Used the software for:

### "Sentry Technology IssueTrak Review"

April 29, 2015

5.0

Up until we started using IssueTrak, managing our service department was a complete nightmare. Now we can easily triage our service cases and efficiently allocate resources to meet customer needs. IssueTrak has allowed me to completely reorganize our customer service experience and provide our customers with a transparent, collaborative forum from which we can coalesce information.

Review Source

Response from Issuetrak

April 30, 2015

Trevor, Thanks for the product feedback. I love the way you use the asset management database to track customer issues directly back to an individual piece of equipment. Tony

CH

Chris H.  
General Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Issue tracking made easy"

May 23, 2022

5.0

Pros

Issues are made visible to the entire team, easy to locate and track individual reports

Cons

Annually we need to update an SSL cert for the product, but its not a real drawback to the product itself.

Review Source

SG

Stephen G.  
VP, Information Services  
  
Used the software for:

### "Awesome product. Excellent technical support"

March 23, 2016

5.0

Issuetrak is one of those set and forget programs that just works. We use it extensively to track technical and building maintenance issues for our 100+ users. If we do have an issue, technical support answers quickly, are easy to understand and very knowledgeable. Love it.

Review Source

MJ

Mike J.  
IT Support Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ease of Use and Customization to Fit Your Needs!"

June 27, 2016

5.0

IssueTrak software is easy to deploy and use. If any issues arise, rest assured that IssueTrak has you covered with fast response from professional and knowledgeable support team members! I am thrilled to be using IssueTrak software for my issue tracking needs!

Pros

Ability to add and customize fields and views for various issue tracking needs.

Cons

Added, customized fields must manually be added by each end-user for each search

Review Source

VS

Vicky S.  
IssueTrak Administrator  
  
Used the software for:

### "IssueTrak Review LTI"

November 18, 2009

4.0

Fantastic, wonderful - a MUST have for service departments!

Pros

The user friendliness of IssueTrak is a major plus for our industry and end-users. The system has provided improvement for recording and tracking of our service orders which has been acknowledged company wide during recent cost saving iniatives.

Cons

Additional training on different features and ability to personalize the system would be beneficial

Review Source

SV

Sabarigirinathan V.  
Team Lead  
  
Used the software for:

### "It is a tool which is aptly suitable for IT Helpdesk"

February 12, 2016

4.0

This tool is very much suitable for the IT Desktop Support team. PRO's :- 1. Automatic Ticket creation & Note addition via Email. 2. Escalation Rules - Easy to notify the Stake Holders. 3. Various Report combinations CON's :- 1. Takes too much time to process emails : 2-3 mins to process an email to create a ticket. 2. Unavailability of Weekend Support Leaving all aside it is a practical tool which is pretty much useful & serves the purpose. Regards, Sabarigirinathan VR

Review Source

JL

JoeJohn L.  
Software Project Manager  
  
Used the software for:

### "IssueTrak is critical to our success"

January 22, 2016

4.0

IssueTrak is at the center of our customer service and support process. We use it to support our software customers and provide quick response to their questions and challenges. We love it's flexibility and robust feature set. IssueTrak's support team shines because they use the product they produce. The only drawback we currently experience, and why I rank the overall rating at a 4 instead of a 5, is the lack of unlimited field customization in the various areas of the program.

Review Source

TW

Terri W.  
Program Administrator  
  
Used the software for:

### "Issuetrak has been a life saver for our growing company"

February 3, 2016

5.0

Once I learned the software(which took a very small amount of time) I was able to really create a custom system for our fast paced growing company. Nothing falls through the crack with this, and now we have great visibility and accountability in all departments. Customer support is AMAZING. they answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

Review Source

JY

John Y.  
IT Analyst  
  
Used the software for:

### "IssueTrak has been a great fit for our company"

February 3, 2016

5.0

We've been utilizing IssueTrak in our company for almost 8 years. The interface is simple for our users and the e-mail module makes it even simpler for them to create tickets. It's easy to reference closed tickets which especially comes in handy during our SOX audits. The custom reporting feature is great when needing to run metrics for upper management as well. All in all a solid product that has met every one of our needs on a day to day basis.

Review Source

CH

Carol H.  
IT/DS Analyst  
  
Used the software for:

### "Great IssueTrak Support Team!"

March 3, 2016

5.0

Our organization has been using IssueTrak for a number of years and I can only say that the way in which support is provided has only gotten better. There are many avenues for learning, training demos, forums, etc. that weren't in place when we first came on board. I find the administration piece in IT is easy to use and whenever I need help, I can either go through the excellent online help or contact someone at IT. Thanks again!!

Review Source

AH

Andrew H.  
Sales Manager  
  
Used the software for:

### "Best customer service in the industry"

June 7, 2016

5.0

Issuetrak has a long learning curve due to its complexity. Issuetrak has always been more than willing to help us understand how to get its full functionality to work for us.

Review Source

Hunter F.  
Co-Founder  
Computer Software  
Used the software for: Less than 6 months

### "Issuetrak, well, tracks our issues "

May 15, 2018

4.0

Pros

Our IT development team spends a lot of time going through feature requests and bugs. Issuetrak makes it easy to track the issues.

Cons

We're still looking for competitors and they still seemed to offer more. Could use a price vs feature adjustment.

Review Source

CH

Caitlin H.  
Field Audit Manager  
  
Used the software for:

### "Review of IssueTrak"

April 29, 2016

5.0

We have been using IssueTrak for almost three years now and have had nothing but success! It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it! It has been a great tool for our employees to log issues and work through them. We are so glad we found this product!

Review Source

MS

Mary S.  
IT Services Coordinator  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Website Tracking"

July 2, 2018

4.0

Pros

I use this website to help track my Real Estate website on how much traffic is coming through. It works and keeps it simple.

Cons

A month is a bit steep for the level of functionality received. There are free programs out there that do just as good a job.

Review Source

TB

Toby B.  
  
  
Used the software for:

### "Great Product with Great Support"

September 8, 2016

5.0

Been using IssueTrak for a number of years and as the administrator I must say that it works great! We are a school district and use IssueTrak for our teachers and staff to report technical problems with their computers, phones, printers, projectors, and software. We love the easy way they can submit issues and track the progress of how that issue is being handled.

Review Source

DA

Danielle A.  
CSR  
  
Used the software for:

### "Great Tool"

February 10, 2016

5.0

My favorite part of issue track is that it allows multiple people to complete parts of a task in a very efficient way. Allowing the submitter to see the progress of the issue or task. Keeping all the records, notes, and documents for one issue in the same place. Overall I think this is a great tool and I cannot imagine some processes at our company without it.

Review Source

LRB

Lisa Rae B.  
  
  
Used the software for:

### "Easy to Use and Fantastic Customer Support"

April 17, 2017

5.0

We've been using IssueTrak for about a month tracking issues, and having clear escalation paths and SLA's. This has helped us streamline our customer support efforts, and reduce duplication of effort. This is great issue tracking system!

Pros

It's very easy for the end users to use.

Cons

There is a great deal of customization required up front.

Review Source

JK

Judy K.  
Customer Service Manager-Distribution  
  
Used the software for:

### "This product has been a great resource for our customer service network. "

March 22, 2016

5.0

We are able to document repeat issues so that system upgrades can be quantified for our IT department to program necessary changes to our ordering platform. It also assists us in documenting recurring issues for our logistics group with delivery issues and vendor non-compliance. Overall it has been a great experience with EXCELLENT technical customer support.

Review Source

SB

Steve B.  
  
  
Used the software for:

### "Very in-depth program, very detailed!"

February 17, 2017

5.0

We have only been using Issuetrak for a couple of weeks however, the program has already satisfied our need for tracking, reporting and escalating guest service issues. The possibilities seem endless with this program, you have the ability to do just about anything with it and we are still very green to the overall capacity. We LOVE it thus far!!!

Review Source

jA

jeniffer A.  
Client Support  
  
Used the software for:

### "amazing software"

February 9, 2016

5.0

We reviewed many different ticketing systems, and decided upon Issuetrak. The support we got is and was above and beyond. The system itself is super easy to customize, and easy for users to use. We use this product on multi levels, and as a project organizer. We love it. It has made tracking so much easier!

Review Source

Similar Products

Featured