# Page 8 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/16499/Issuetrak/reviews

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Issuetrak

4.6 (205)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 18th, 2026

# Page 8 - Reviews of Issuetrak

## Showing most helpful reviews

Showing 176-200 of 205 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jennie M.  
I.S. Operations Manager  
  
Used the software for:

### "IssueTrak is great for tracking our issues and Help Desk tickets. Support is superb!"

January 27, 2016

5.0

I would like to have a label-making component with the asset management side of the software. Searching tickets for specific needs is easy! Report writing is very user-friendly. Task Manager is great to use when non-IT users need to complete portions of tickets - such as new user setup, procurement, etc.

Review Source

JM

John M.  
  
  
Used the software for:

### "Great customer service. Polished product."

April 28, 2016

5.0

We have used IssueTrak for many years. We have rarely had any issues. The product is polished and just plain works. The few times we have had an issue the IssueTrak support team has always been there to quickly get us up and running. They are always pleasant and very knowledgeable about the product.

Review Source

MS

Mark S.  
Deputy Director  
  
Used the software for:

### "Simple, quick, and easy to use interface"

February 11, 2016

4.0

Overall Issuetrak is a very user friendly product. Drop down menus allow for quick responses to issues using "canned" or pre-made responses. The product allow for our department to keep the submissions in one place for multiple people to review and allows us to keep track of the outstanding issues.

Review Source

CC

Craig C.  
IT Manager  
  
Used the software for:

### "Ten years running, always works well"

March 14, 2016

5.0

Easy to use and implement, excellent product support. Good product to be able to search previous issues. Would like a little bit better product on the asset management side, perhaps a mobile app that could be used to scan devices into inventory and/or create a help desk ticket?

Review Source

EC

Erik C.  
  
  
Used the software for:

### "IssueTrak has excellent support."

March 13, 2017

5.0

Every time I have called or opened a ticket via their web portal I have received a fast response from them, they are always willing to help. They go above and beyond what other companies provide for support. It is always a pleasure to work with them.

Review Source

GW

Gary W.  
  
  
Used the software for:

### "Useful and functional for specific needs"

February 3, 2016

4.0

Issue Track is very functional, customizable, and easy to use. Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.

Review Source

CA

Cindy A.  
Computer Support Administrator  
  
Used the software for:

### "For the price, it works."

February 3, 2016

4.0

Can't make the admin users close their issues timely; I know, not a problem of the software. Love the asset tracking software. Use the issues search to find solutions all the time. The key word search works great.

Review Source

BN

Bill N.  
Sys Admin  
  
Used the software for:

### "Well Rounded Issue Tracking System"

May 11, 2016

5.0

Issue Trak is very well rounded, ease y for end users to submit issues and receive updates. The customer support is extremely reliable and prompt. They work with you until the support issue is resolved.

Review Source

BN

Brad N.  
  
  
Used the software for:

### "Efficient and functional"

February 9, 2016

4.0

My experience with Issuetrak is positive. Easy to submit issues, communicate on the process and close them. Simple and basic layout is easy to follow. Searchable cases and knowledge base is excellent.

Review Source

GB

George B.  
  
  
Used the software for:

### "Great support"

December 19, 2016

5.0

Had a fantastic time with support did a really good job fixing my problem first call. That's a huge plus seeing as some software companies will try to pawn you off without even looking at the problem.

Review Source

AF

Austin F.  
IT Technician  
Insurance  
Used the software for:

### "As Always i love issuetrack and how the system works"

March 22, 2017

5.0

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone

Review Source

CC

Chris C.  
Head, Enterprise Systems  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Ease of Use and implementing"

August 24, 2016

5.0

Overall great experience and company is customer focused. The demo clearly highlighted the functionality. We were looking for a solution to track changes across our enterprise applications. The time to buy, implement and begin using is relatively fast.

Pros

Quick implementation, jumpstart program helps tremendously to start using the tool

Cons

Nothing at this time

Review Source

CT

Craig T.  
  
  
Used the software for:

### "IT Manager"

March 8, 2017

4.0

It was good as customer service provided me with everything I needed to know. We will continue to use this software and possibly use it for some other things for our company.

Review Source

CW

Cheryl W.  
Program Director  
  
Used the software for:

### "Easy to use helpdesk ticket system!"

February 3, 2016

4.0

We have used Issuetrack for many years as our helpdesk solution for tracking our clients calls. It is key to our success to work and respond to issues in a timely manner.

Review Source

JP

Josh P.  
System Administrator  
  
Used the software for:

### "Excellent issue tracking software"

February 16, 2016

5.0

IssueTrak is very flexible and lets us set up user-defined fields for our specific needs. It also lets us search through them, making old issues that reoccur easy to find.

Review Source

DC

Deborah C.  
Supervisor  
  
Used the software for:

### "Good customer support"

February 29, 2016

4.0

We receive prompt and professional customer support from Issuetrak. It is limited in some of its capabilities based on what we need it to do but overall quite good.

Review Source

AZ

Ayaz Z.  
Consultant  
  
Used the software for:

### "Great Work Order Management Software"

February 4, 2016

4.0

Great customizable solution for streamlining business processes... Ease of use for both - admins and end users... Backed up by wonderful customer support team...

Review Source

TT

Taylor T.  
  
  
Used the software for:

### "Great customer support"

October 12, 2016

4.0

Issuetraks customer support is the best I have encountered in IT support bar none! You can not go wrong with their customer support team.

Review Source

AZ

Ayaz Z.  
Consultant  
  
Used the software for:

### "Great Product!!!"

February 3, 2016

4.0

I have found IssueTrak very useful from a number of aspects and features. The folks at IssueTrak are very helpful and accomodating.

Review Source

BW

Brian W.  
Manager of Information Technology  
  
Used the software for:

### "It has been good for us, it "just works""

February 3, 2016

4.0

It is an important part of our department, and doesn't require much from the end use in terms of training, pretty simple overall

Review Source

jA

jeniffer A.  
  
  
Used the software for:

### "Great Issue Tracking Software"

January 5, 2017

5.0

This software is super easy to use, very customizable, and reliable. We love it at work! Never crashes on us.

Review Source

JS

Julie S.  
HR Generalist  
  
Used the software for:

### "Great Software and Easy to Use!"

February 9, 2016

4.0

I never had to deal with Cust. Service so can't fairly rate but I'm sure it's great just like the program!!

Review Source

MB

Mike B.  
Network and Systems Administrator  
  
Used the software for:

### "Issuetrak: Best Helpdesk Software I've used thus far"

March 18, 2016

4.0

Customization is very high, interface is user friendly, and their customer service is second to none.

Review Source

SO

Shola O.  
Lead Sys Spec-Tech Support,  
  
Used the software for:

### "Its very easy to navigate the software and the knowledgebase is detailed enough for additional suppo"

April 13, 2016

5.0

I like the fact that you provide easy access for support and your techs are knowledgeable

Review Source

JK

Jent K.  
Director of Operations  
Real Estate  
Used the software for: Less than 6 months

### "Works Well in Multi-Family Management Enviornment"

September 18, 2015

4.5

Pros

Easy to navigate and understand. Not complex or confusing like some other competitor products.

Cons

Online will only show a limited number of rows of data when viewing report queries or searches, so excel format has to be downloaded. Not much of an issue though.

Review Source

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