--- title: "Issuetrak Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Issuetrak Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more." source_url: "https://www.capterra.com/p/16499/Issuetrak/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Issuetrak Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Issuetrak ## What is Issuetrak? Resolve issues quicker and better without breaking the bank. Easy to implement and simple to learn, Issuetrak handles your most complex issues for help desk, customer support, complaint management, and more. Custom-fit to your company without the custom price tag, our industry-leading software has modernized how businesses solve problems for over 25 years. That's why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Instantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions. Get your free trial or demo today. ## What is Issuetrak used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 205 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 0% Starting price $876 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Facility Management / 2026 - Issue Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Issuetrak?[Manage this product listing](https://www.g2.com/products/issuetrak/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Issuetrak 4.6 (205) VS. [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $876 Per User, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (205) Ease Of Use 4.3 (14,822) Value For Money 4.6 (136) Value For Money 4.2 (10,132) Customer Service 4.7 (195) Customer Service 4.3 (9,868) ## Issuetrak alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) ## FAQs about Issuetrak Overview ### What problems does Issuetrak solve? Issuetrak solves scattered service requests, missed follow-ups, and incomplete issue histories by converting email and web submissions into trackable tickets with assignment, escalation, notifications, and documented resolution notes. IT help desks, customer support, facilities, HR, and operations teams benefit from configurable forms, searchable records, and reports that expose workload, response status, recurring problems, and trends. Answer based on 130 reviews Overview ### Which roles and teams benefit most from Issuetrak? Issuetrak is most used by IT managers, directors, systems administrators, network engineers, and support teams for logging incidents, assigning requests, tracking resolution status, and reporting service performance. Operations leaders, service managers, and office administrators use it to route internal work, monitor accountability, and maintain consistent processes across departments. Answer based on 188 reviews Overview ### What company size and industries is Issuetrak built for? Issuetrak is used primarily by midsize businesses (42%), with Information Technology and Services the leading reviewer industry at 7%. It also serves small businesses (38%) and enterprises (20%) across manufacturing support, service industries, financial institutions, property management, healthcare, education, government, computer software (6%), and primary/secondary education (5%). Answer based on 205 reviews Features and Usability ### What are the key features of Issuetrak? Issuetrak includes core ticket management and issue tracking, with customizable forms, user-defined fields, and configurable workflows for routing and assignment. Differentiating capabilities include automated email notifications and escalations, detailed reporting, searchable issue history, and a knowledge base for documenting and retrieving solutions. Answer based on 103 reviews Pricing ### How much does it cost and what fees or limitations are included? Issuetrak offers Cloud Annual at $876 per agent yearly, with a three-agent minimum and unlimited free users. On-Premises Annual starts at 478 per agent monthly, also requiring three agents; perpetual or annual licenses are available. A free trial is offered. Reviewers often call pricing fair, though some cite cost and account downgrades to control spending. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Issuetrak integrate with? Issuetrak integrates with 10 third-party tools, including Gmail and SendGrid for email, Slack for communication, Microsoft 365 and Microsoft Power BI for productivity and reporting, and Microsoft Azure, Microsoft Entra ID, and Okta for identity and cloud services. It also connects with Google Analytics 360 and Zapier. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Issuetrak? Issuetrak is generally easy for end users to adopt, with reviewers reporting that many become comfortable within days and need little training. Training is available in person, live online, through webinars, documentation, and videos. Administrators may need more time for configuration, custom workflows, and advanced options, particularly during initial setup. Answer based on 17 reviews Getting Started and Support ### What customer support options does Issuetrak offer, and how do users rate the experience? Issuetrak provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support. Users commonly describe the team as responsive, knowledgeable, friendly, and effective at resolving issues quickly, often on the first contact. A smaller number report poor support experiences, unresolved integration problems, or delayed email-to-ticket processing. Answer based on 114 reviews Security ### How does Issuetrak handle data security and access control? Issuetrak uses Active Directory and pass-through authentication, along with roles, permissions, and customer-specific ticket access to control visibility. Reviewers report that clients can view only selected ticket information. However, some found permission settings difficult to understand, noted email messages could expose restricted issues, and wanted more granular ticket-type permissions. Answer based on 10 reviews ## Features AI summary Based on 2,478 Issue Tracking reviews Capterra data shows that buyers of Issue Tracking software rank the following features as their top priorities: - **Ticket Management** (**58%** of reviewers rated this feature as critical) - **Support Ticket Management** (**57%**) - **Task Progress Tracking** (**53%**) Issuetrak supports all three features that reviewers rate most highly: **Ticket Management**, **Support Ticket Management**, and **Task Progress Tracking**. Together, these capabilities help businesses organize incoming issues, manage support requests more effectively, and monitor work as it moves toward resolution, allowing teams to stay responsive and keep issue handling on track. Ticket Management 4.7 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.8 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Escalation 4.1 (14) 78.57% of 14 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Tracking 4.7 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue Email Management 4.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Issuetrak 125 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - For Nonprofits: Software specialized for non-profit organizations - For Small Businesses: Designed for small businesses - Forms Management: Store, manage and track all forms in a centralized location - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Learning Management: Organize and track educational activities - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Training Management: Track employee/learner's progression through training programs - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (161) 4.4 Based on 161 reviews ## Pricing Value for money 4.6 (136) Free Trial [View pricing plan details](https://www.capterra.com/p/16499/Issuetrak/pricing/) Cloud Annual $876.00 Per User,Per Year It includes: - Agents Plus Free Unlimited Users - Automatic Software Updates With Expert Maintenance Included - Enhanced Security - Guaranteed Uptime - Guaranteed Performance - Custom URL (TLS/SSL) - Test Site Sandbox Environment - US/Canada Hosting - SOC2 Certified - And More Features Linked On Product Features Page On-Premises Annual $478.00 Per User,Per Month It includes: - Agents Plus Free Unlimited Users - Perpetual Or Annual Licenses Available - Full Control Over Security, Connectivity, And Data - You Control The Servers In Your Own Environment - Scale Servers Hosting Issuetrak To Your Needs - Perform Maintenance And Upgrades On Your Own Schedule - Security And Control Of Your Data - And More Features Linked On Product Features Page Value for money 4.6 (136) 4.6 Based on 136 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (195) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (195) 4.7 Based on 195 reviews ## User reviews Overall rating 4.6 Based on 205 reviews Filter by rating Counts reflect reviews available in this feed. 5(128) 4(63) 3(12) 2(2) 1(0) Mentioned topic Recent reviews first, then most helpful IS IT Support Technician IT Support Technician Used the software for: Less than 1 year ### "Decent product but needs some improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 30, 2026 Pros Overall, I like how simple and straightforward the product is. Loads fast, does it's job well, no bugs experienced so far. Cons Well, Issuetrak is decent ticket tracking product. I just wish the UI was better, expecting something modern. Right now it looks as if it is from the 90s. Some data visualization features would be great too. CS Computer Support Technician Computer Support Technician Used the software for: 3-5 years ### "Great product and amazing support. IssueTrak Support is always just a phone call away." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2017 Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable. Pros Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with. Cons Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions. GG Gary G. VP Used the software for: 1-3 years ### "Solved a big problem for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Everything has been very positive from roll-out to set-up to ongoing support. Pros Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use. Cons Having to make changes. Sometimes it is not very intuitive and have to hunt for things. SM Support Manager Support Manager Used the software for: Less than 1 year ### "Eh" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 16, 2022 Pros I had a great experience when I requested some training. Cons Reporting is cumbersome and limited. This is my biggest issue with the product. Need to be able to configure reports without saving and/or creating queries. Need a hierarchical folder structure for saving reports instead of them all being bunched in one place. Need to be able to build multiple dashboards for different things and display data in multiple ways. DO Director of Quality Control Director of Quality Control Used the software for: Less than 1 year ### "Issue track is the best issue tracking system that we have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met. Pros The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us. Cons Their continued follow up to make sure I was caught up on the homework I needed to do. GP Gabriel P. Director of Operations Used the software for: 3-5 years ### "Great value, functionality and support for the cost." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless. Pros Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being. Cons It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing. DO Director of Technology Operations Director of Technology Operations Used the software for: 1-3 years ### "Issuetrak Reveiw" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2023 Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service. Cons Have yet to find any major flaws thta were not able to be resolved by some method. IT IT IT Used the software for: Less than 1 year ### "Painless Onboarding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2023 Friendly & knowledgeable team at Issuetrak made for an awesome overall experience! Pros Issuetrak's onboarding Team is with you from start to finish. Deployment is a breeze! Cons There can be a lot of configuration options, so it's best to first focus on core functionality. IS IT Support Technician IT Support Technician Used the software for: 3-5 years ### "A ticketing system that won't leave you pulling your hair out" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2025 Overall love my time with Issuetrak, it does the job and it does it well. A few tweaks and it could be even better! Pros SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch. Cons Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in Issuetrak, there could be multiple people replying to the ticket and getting updates. Bukola L. Data scientist Used the software for: 3-5 years ### "We spend less time organizing." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2018 Pros Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface. Cons From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab. [View all Reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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