# Page 5 | Issuetrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Issuetrak the right Issue Tracking solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16499/Issuetrak/reviews --- Issuetrak 4.6 (205) [View alternatives](https://www.capterra.com/p/16499/Issuetrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 5 - Reviews of Issuetrak ## Showing most helpful reviews Showing 101-125 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Troy M. Sr System Admin Oil & Energy Used the software for: 2+ years ### "Verify intuitive issue tracking tool" August 31, 2017 4.0 Issue tracking hence the name Workflow and building repeatable tasks for standard operating procedures Pros Easy to administer and configure Good rich feature set and customization Customer support is excellent Cons Would be nice to have a custom landing screen, for self help. It would be nice to support concurrent licensing Review Source SC Sarah C. Sr. IT Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great product for all IT/helpdesk need" February 13, 2017 5.0 Issuetrak meets all our IT/helpdesk need. The system is very simple to use; hence it requires no training for the users. The software is flexible that we were able to customize it to fit our needs perfectly. I am most impressed with their customer support team. They are always courteous but most of all, they really know their stuff! Pros Great sales and support team. Review Source BD Brenda D. Help Desk Manager Hospitality Used the software for: 2+ years ### "Great Ticketing System and more!" August 9, 2016 5.0 We have used Issuetrak for 7 years and it is the most reliable ticketing system I have ever used. It's a great product for tracking, escalating and creating tickets. Pros The ease of use. First off it's easy to setup and maintain. Once it is setup it's like set it and forget it. It just works. Cons Really no cons about this product. Review Source RA Roland A. Finance Analyst Banking Used the software for: 1-2 years ### "Efficient Help Desk and Support System." December 6, 2018 5.0 Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it. Pros A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly. Cons have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it. Review Source RB Romy B. Customer Relations Specialist Used the software for: 2+ years ### "IssueTrak is a wonderful system" May 8, 2017 5.0 Pros Reporting is very user friendly and very customizable - also extremely fast. Easily customizable screens for ease of use. Quick Tips for most common issues. Cons When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account. Review Source EH Ethan H. Frontend Engineer Internet Used the software for: 1-2 years ### "Comprehensive but a little dated" December 12, 2016 4.0 Issuetrak is really robust and offers a pretty comprehensive solution for teams and organizations. We're able to setup efficient work flows so individuals and teams handle their own tickets and task. My main complaint is that there doesn't seem to be a great solution for custamizing Issuetrak in a way that doesn't lock us into the version we have. We made a few hard code changes to make Issuetrak fit our work flow but now that's locked us into a version of Issuetrak and limits our support options. The one thing that would be nice is if Issuetrak added hooks/methods to tie in unique scripts into sections of the forms or in-between processes. Pros Robust and comprehensive. It's well established and offers most of the needs of large organization work flows. Cons I wish there were ways to inject unique code into forms and processes for customizations without locking you into versions. Review Source jA jeniffer A. Business Analyst Used the software for: 2+ years ### "Easiest ticketing system I have ever used." January 3, 2018 5.0 Pros Very customizable, and easy to use. Pulling reports on the fly is simple, as well as creating canned reports Cons there are some limitations on how key fields are used, and there is not more than one searchable asset field. Review Source MO Mary O. Support Services Manager Government Administration Used the software for: 2+ years ### "IssueTrak has be a great product for us for years and do not see any reason to look for another opti" February 16, 2018 5.0 Ease of tracking issues in our organization. Pros Being able to assign calls to groups / people and having the emails sent automatically to the people that need to know the call exists. Cons At this time it is not working great in Edge. Review Source KR Kristen R. Junior Helpdesk Engineer Information Technology and Services Used the software for: 6-12 months ### "Comprehensive Issue Tracking Software for IT" July 12, 2016 5.0 Having worked in IT since 2000 I have worked with several different ticketing system and Issue Trak has been the most comprehensive out of the box system I've used with the least amount of issues. Pros A Knowledgebase feature that works - have worked with other ticketing systems where the Knowledgebase feature mysteriously stops working. Review Source CM Chris M. IT Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "10+ year IssueTrak customer for Helpdesk and process management" September 21, 2015 4.5 Pros IssueTrak is easy to set up and use right away with many different configurations. It has supported any process we have set it up to support. The vendor has been extremely easy to work with and responsive to both technical and process questions and feedback. Cons We often find that we need to develop our own reports and queries to get at the information we need to manage our help desk staff and processes. While it's fairly simple to do via IssueTrak functionality, it can sometimes be time consuming. The "canned" reports are good for an overview. Review Source BB Brett B. Network Administrator Used the software for: 2+ years ### "I have had a great experience so far with IssueTrak!" September 20, 2017 5.0 Pros The software support makes the software as valuable as it is. Anytime I have an issue, I can call and receive great customer support every time! Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: 6-12 months ### "Ussuetrak EO" May 11, 2022 5.0 Pros My customers can only access the parts I want. This is a very nice feature. They don't see the parts I don't want and they don't worry Cons There is a limit on customization in some parts. This limit needs to be removed. I cannot make the customizations I want in the fields I have selected. Review Source MO Martin O. Technical Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Custom web support site with excellent customer service" September 28, 2017 5.0 It helps to manage incoming repair requests and provide troubleshooting, while providing an easy to navigate Knowledge Base. Pros The software is fairly easy to use, and customer support is happy to help if something is unclear. The setup is very straightforward. Review Source Ken W. Director of Marketing and Product Line Management Chemicals Used the software for: Less than 6 months ### "Great Product; Very Easy to Setup & Use" October 24, 2017 5.0 I like the fact that this software provides a central hub location for our entire company to tackle any issues that we uncover within our company. Pros This software can be customized to fit our specific business needs. It's been easy to modify and use and provides a central hub for all of our issue management tasks. Cons I've been extremely pleased with the entire software platform. The only "Con" would be that it does take some time to familiarize oneself with the software but with a little bit of time, that's not much of an issue. Review Source KM Kelley M. Support Services Lead Used the software for: 6-12 months ### "Had a question about the knowledge Base functionality." July 12, 2017 5.0 Pros We got a quick reply from the support team. They gave us options for what we could do to remedy the issue that we are having. They also suggested that we submit our thought for a future enhancement. Cons No negatives at this time. It would of been nice to of been able to eliminate our issue immediately, but we have found a work-around that will suffice for now. Review Source AC Alicia C. Sales Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "The program works okay to streamline tasks. " July 19, 2018 3.0 If you need a way to have tasks assigned to the correct area within your corporation, this may be the tool for you! Pros We had a lot of success using this program to organize our tasks. It refers the task to the correct location, which is great. Edits of the referrals are very easy too. Cons It can be a little difficult to use. Assigning a task to the correct location takes a little learning also. Review Source ZR Zuleima R. Bachelor of Political and Legal Sciences Used the software for: 6-12 months ### "This software has been essential for my business to speed things up and know them" May 23, 2018 4.0 Pros I love this application and how it fascilita me and streamlines the process of managing complaints; leaving me satisfied as a user and also to my clients for the attention provided Cons It is such a practical tool that I have no complaints or criticisms about this software. It is very easy to use and efficient Review Source BB Bob B. Solution engineer Insurance Used the software for: 6-12 months ### "Basic issue tracker" March 11, 2018 3.0 Pros The functionality is basic but it is great for storing knowledge base type solutions that can be associated with issues experiences on the job. Cons Use it for supporting our software and it allows for tracking all the needed information about an issue, however, the basic functionality limits the potential. Review Source MS Maria S. Used the software for: ### "You will not find a better option to manager your customer complaints!" December 14, 2016 5.0 Pros There are plenty of systems available that can assist in certain aspect of complaint management. However, IssueTrak is the only program I discovered that addresses ALL aspects required to manage customer complaints. I've only begun using the program; I haven't tap into its full potential and yet the system is already making my job more organized, more user friendly and more informative. The IT department is always available and ready to help with whatever feature is causing me confusion. You will have to put forth effort to learn the program and practice using the program but the benefits you will receive will out way anything else you'll find on the market. It won't take very long to understand how outstanding the program can be for your complaint department. And all for a exceptional price! Review Source CM Chad M. IT Support Specialist Accounting Used the software for: 1-2 years ### "A+, I have used/configured numerous help desk softwares,its at the top" September 25, 2015 5.0 Pros I love the easy of use in all parts, from issue tracking, reports, asset tracking, and configuring Cons It would be nice if the knowledge base would be more actionable, currently to look at the knowledge base you have to click or open to go to another screen, it would be nice if when your typing an incident it would bring up in a popup releated kb articles or other incidents, instead of searching them. I also don't like that you tend to get a lot of windows up, sometimes gets confusing. Review Source CS Craig S. Information Systems Manager Used the software for: 2+ years ### "Support is excellent. " February 1, 2018 5.0 Pros I like the ease of use, automated inbound email, automated outgoing email, and monitoring service that keeps both incoming and outgoing email jobs running. Cons I least like that this is Microsoft Windows based which requires at least one server with IIS and a license for SQL server. Review Source TD Tom D. IT Technician Philanthropy Used the software for: 2+ years ### "A Great Product with Fantastic Support!" September 10, 2015 4.5 Pros The support is second to none! The product itself is very versatile. We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured. Cons The interface is still a little "clunky". Creating reports from queries that you create takes a little getting used to. Review Source MB Maria B. IT Manager Primary/Secondary Education Used the software for: 2+ years ### "Excellent Solution for our Small Network" September 30, 2015 5.0 Pros Program runs smooth with little maintenance. We use it for help ticketing and inventory. The cost is very reasonable and it works great from mobile phones and ipads. Cons I wish it would find printers automatically. We don't have many so its not a huge problem, but would be necessary for a bigger company. Review Source hsS harmandeep singh S. Graduate Assistant Banking Used the software for: 1-2 years ### "Perfect for small business" November 7, 2017 3.0 Pros Its pricing model is affordable for a small business and offers the support we need Automation in the software alerts the specific teams to resolve the issue in definite time It supports a range of devices Ease of navigation and administration Cons Customer support is very poor sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through Review Source AK Anand K. Senior Systems Engineer Used the software for: ### "Issuetrak is Top Shelf!!!!" March 18, 2016 5.0 Issuetrak is very user friendly. The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up. The great thing is with their technical staff, if you forget how to do something, you really don't have to do much thinking, you call them up and they will help you. The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome. They almost always resolve my issues on the first call. It's only when I have to get back to them, that it take more than a day to resolve. There training staff is wonderful too, starting with Mike Wright. He's very easy to talk to, pleasant to deal with and very technical. He setup our ticketing system the way we wanted to and had it setup correctly the first time around. I would highly recommend Issuetrak for any of your ticketing system needs. It can do so much for your organization. Review Source Similar Products Featured