--- title: "Kukui Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kukui Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Kukui Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kukui ## What is Kukui? Drive more business to your shop with KUKUI. The KUKUI All-in-One Success Platform® provides auto repair shops with a branded SEO rich website, robust CRM, PPC management, call tracking, online appointment setting, online payments, review management with AI tools, and intuitive analytics. Repair shop owners can also take advantage of customer engagement and trust-building solutions like KUKUI’s My Garage, live scheduling, digital vehicle inspections as well as automated postcard, email, and text marketing campaigns. ## What is Kukui used for? [All-in-One Marketing Platform](https://www.capterra.com/all-in-one-marketing-software/)[Auto Body](https://www.capterra.com/auto-body-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 76 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $499 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kukui?[Manage this product listing](https://www.g2.com/products/all-in-one-success-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kukui 4.8 (76) VS. [4.2 (47)](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews/) Starting Price $499 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (76) Ease Of Use 4.3 (661) Value For Money 4.6 (76) Value For Money 4.0 (623) Customer Service 4.8 (74) Customer Service 4.1 (591) ## Kukui alternatives Highest Rated [4.8 (748)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (36)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/alternatives/) ## FAQs about Kukui Overview ### What problems does Kukui solve? Kukui solves disconnected customer follow-up, appointment reminder, review-request, and website-update workflows for auto repair businesses. Service advisors, call-center staff, and shop owners can track calls and marketing results, manage website specials and content, send texts and emails, gather feedback, and monitor customer retention from one dashboard. Answer based on 35 reviews Overview ### Which roles and teams benefit most from Kukui? Kukui is most used by automotive shop owners, presidents, CEOs, and general managers who track business performance, customer acquisition, and operational results. Service managers and advisors use it to support appointment demand, customer communication, and repair sales, while marketing and operations staff manage campaigns, reporting, and administrative activity. Answer based on 76 reviews Overview ### What company size and specific industries is Kukui built for? Kukui is designed for auto repair shop owners, making it a fit for small to midsize automotive service businesses that want online marketing tools. It is built specifically for the auto repair industry rather than general-purpose companies or broad enterprise use. Features and Usability ### What are the key features of Kukui? Kukui includes Live Chat as a core feature, plus a dashboard for real-time reporting and marketing spend tracking. Reviewers frequently discuss website management, call tracking with call recording, customer data tracking, customer reviews, and email marketing for service reminders and follow-up. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does Kukui integrate with? Kukui integrates with over 20 automotive shop management platforms, including ALLDATA, AutoFluent, AutoShop, AutoSoft Online, AutoTraker, Autos2000, Autosoft DMS, Bay-Master, COSTAR, Frazer, HITS, LANKAR, MaxxTraxx, MechanicDesk, NAPA TRACS, Omnique, Shop Boss, Shop-Ware, Shopmonkey, and TPM Pro. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Kukui offer? Kukui provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Kukui offer, and how do users rate the experience? Kukui offers email/help desk, FAQ/forum, phone, and chat support. Users often describe representatives as responsive, knowledgeable, and helpful, with questions and customization requests resolved quickly. Some users report delays for website or dashboard changes, inconsistent account-manager expertise, and a need for more structured training on the platform’s features. Answer based on 40 reviews Features and Usability ### How easy is it to manage a website with Kukui? Kukui makes automotive shop website management accessible through built-for-you pages, editable specials, responsive designs, and staff support. Small business teams value making minor updates, posting closures, and requesting changes without handling web work themselves. Some users find the control panel clunky, templates repetitive, or custom website requests limited. Answer based on 22 reviews Features and Usability ### How does Kukui help businesses collect customer reviews? Kukui supports customer review collection with feedback tools, follow-up messaging, website and Facebook publishing, and easy-to-read dashboards. Auto repair teams value automated thank-you requests and customer interaction, while some want stronger connections for generating reviews on Google, Yelp, and other third-party review sites. Answer based on 20 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Kukui includes **Customer Database** and **Real-Time Data**, giving teams a central place to store customer records and access current information for faster follow-up and better decision-making. However, it does not offer **Data Security**. Instead, it provides **Contact Database** (**47%**) and **Contact Management** (**44%**), which help businesses organize contact details, track interactions, and maintain cleaner records, allowing teams to manage relationships more efficiently and respond to customer needs with better context. CRM 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Maintenance Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Quotes/Estimates 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Service History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Work Order Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Kukui 57 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Analytics: Track and analyze information regarding website visitors - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.6 (76) 4.6 Based on 76 reviews ## Pricing Value for money 4.6 (76) Basic $499.00 Per Month Value for money 4.6 (76) 4.6 Based on 76 reviews ## Integrations [ Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[ Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/)[ AutoFluent](https://www.capterra.com/p/77240/AutoFluent/)[ AutoShop](https://www.capterra.com/p/35810/AutoShop/)[ Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (74) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (74) 4.8 Based on 74 reviews ## User reviews Overall rating 4.8 Based on 76 reviews Filter by rating Counts reflect reviews available in this feed. 5(61) 4(12) 3(2) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: Less than 1 year ### "Great support, happy to have them in my corner." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2018 Support is great. range of different avenues to reach people. Pros Monthly calls to follow up on different projects and suggest new ones. Phone calls recorded for future training opportunity's Great web site design and easy changes. Dashboard is awesome, so much info right there. Need to work on getting e-mails from customers. Texting, They have testing so customers do not have your cell#. Cons May not have the ROI I had built with multiple partners prior to. Still better than YP, Mudlick and demand force. GM General Manager General Manager Used the software for: 3-5 years ### "Kukui really is the All-in-one-Success Platomr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2022 A great business decision that has truly catapulted this shop above others in our market. Pros Every feature Kukui's All-in-one-Success Platform offers is fantastic. We use the TEXT CONNECT dashboard - to send out reminders for upcoming service, lost customer messages, and thank you messages for coming in for service. The FOLLOW UP dashboard has been beneficial to customer retention. We simply contact customers - thank them for coming in, see how their vehicle is running and see if they need anything else. Customers love that special attention. We are also able to maintain our website, send out email & text message blasts, and view our monthly statistics compared to last year. Our Customer Success Coordinator contacts us every month to ensure we utilizing the Platform to its fullest capabilities - ensuring that we are meeting our goals. Kukui makes weekly posts on our Facebook page and a monthly Blog on our website - all with the intent of enhancing our SEO. Cons There isn't anything that I would change with Kukui. OW Owner Owner Used the software for: 1-3 years ### "Buyer Beware" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 9, 2019 Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors. Pros Kukui will get you appointments on your calendar - that is a good thing they do. Cons Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content. CU Customer Customer Used the software for: I used a free trial ### " I highly recommend this product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Pros Kukui team is awesome! They are friendly, professional and are a wealth of knowledge. I did not know what to expect in signing up for a new website and I surprised at how patient everyone was. They took the time to answer my questions (I had a lot) and provided the information I needed in manageable quantities; they were never in a rush. My experience with the team has been incredible and the product is great. I highly recommend this product. DO Director of IT Director of IT Used the software for: 3-5 years ### "It is great for follow up and facilitating appointments for the customer, but integration is limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2017 Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels. Pros Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis. Cons Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate) GM General manager General manager Used the software for: 3-5 years ### "Kukui has been my partner for many years, both in CRM and in online marketing. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2017 Online presence, and quick Pros Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review. Cons I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...? ED Executive Director Executive Director Used the software for: 3-5 years ### "Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2017 Pros Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.) Cons Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company. GM GM GM Used the software for: 1-3 years ### "Love the dashboard. Support and account managers are terrible " 2.0 September 1, 2017 Pros The Dash board has a lot of great information and tracks information that is useful. Call recording makes it easy to find out if managers are doing and answering calls as trained Email marketing is great to have service reminders, thank you's, and recommended services go out. Cons The support from account managers. The customer service is not what it used to be when we first started with Kukui. Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer. Adwords should be related to the business and what drives customers to search for them. Should not be paying for "Arizona emissions repair specialized in OBD1". We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations. I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting. MA Manager/Owner Manager/Owner Used the software for: 3-5 years ### "Very Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2017 Most of my website presence handled. Pros The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself. Cons Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us. OW owner owner Used the software for: 3-5 years ### "Great product, even better results, and the best customer service. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2017 internet marketing, appointments, and customers have direct acess to me 24/7 by contacting through our webpage Pros love the internet presence it gives us . Daily we have people coming in that say they found us online. I know this is 100% from kukui. Cons Kukui really need to get into the mass text message market. I feel like too much is put into the email marketing when most of this goes to spam, or never gets opened. Texting is like 99.9 open rate, and daily I choose my lunch based on the text messaged specials I get. This is really the only thing I can say that could have a drastic inprovement [View all Reviews](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs Kukui](https://www.capterra.com/compare/164990-201737/Kukui-All-in-One-Success-Platform-vs-ARI)