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Drive more business to your shop with KUKUI. The All-in-One Success Platform provides auto repair shops with a custom website, SEO reliability, robust CRM, PPC management, call tracking, online appointment setting, online payments, social media management, review management and intuitive analytics. You can also take advantage of customer engagement and trust-building solutions like shop videos, digital vehicle inspections as well as automated postcard, email, and text marketing campaigns.
Provider
Kukui
Located In
United States
Foundation
2009
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Webinars
Support
Email/Help Desk, Chat, Phone Support
Kukui creates online marketing solutions for auto repair shop owners who want to take their business to the next level.
Content Source: Kukui
Based on other buyer's searches, these are the products that could be a good fit for you.
Kukui Reviews
Pros
The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.
Call recording makes it easy to find out if managers are doing and answering calls as trained. Email marketing is great to have service reminders, thank you's, and recommended services go out.
The simplicity of how it is laid out and the help dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.
It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.
Cons
Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders.
No person drives under these conditions to change oil at 10k miles.
I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.
The dashboard is a little difficult to navigate, but operable.
"Awesome customer service, the product allows me to communicate with our customers very easy. "
Pros: The people who manage, update and train the product. It's very easy to know what your business is doing by auditing your dashboard daily. I can train our advisors by listening to phone calls, I can find out what marketing is working to bring in new customers and existing customers. I can send recommended services out and thank you emails.
Cons: Missing the ability to text customer. I would like to see small training classes at national trade shows. Best practices, how to use Kukui to provide greater customer service and increase revenue.
Vendor Response
"We have been with Kukui for several years now and they just keep getting better! "
Overall: Our page has moved closer to the top of the searches in our area. We are consistently high with Yelp.
Pros: Very easy to understand dashboard. Great customer support. The reviews stick when they are posted with Google or Yelp. My customers are happy to respond to the questionnaire. Setting appointments and tracking customer follow up is accurate and easy.
Cons: It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair.
"A great product and customer service "
Overall: Great website. Track my spending and calls
Pros: Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review.
Cons: I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule
"Kukui is an invaluable partner in business. "
Overall: My overall experience is second to none. I don't know of any other platforms that allows you to see your business from so many angles. Financial, marketing, customer demographics...it's all there. A huge plus is the monthly meetings with our account rep. [SENSITIVE CONTENT HIDDEN].
Pros: The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.
Cons: Ye, sales stats by service advisor including unsold work. Also, stats for sales opportunity should be available at a glance.
"Excellent for small business' to know where their numbers are at all times! "
Overall: Higher average repeat buisness and a higher customer count
Pros: We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.
Cons: The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!
