# Kukui Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Kukui the right CRM solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/reviews

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Kukui

4.8 (76)

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Last updated March 13th, 2026

# Reviews of Kukui

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

EC

Evelyn C

CustomerGlass, Ceramics & Concrete, Self-employedUsed the software for: I used a free trial.

“I did not know what to expect in signing up for a new website and I surprised at how patient everyone was. “

January 13, 2025

WM

William M

ownerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years.

“All the kukui websites are same and too many stock photos“

April 26, 2022

EC

Evelyn C

CustomerGlass, Ceramics & Concrete, Self-employedUsed the software for: I used a free trial.

“Kukui team is awesome!“

January 13, 2025

## Showing most helpful reviews

Showing 1-25 of 76 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Owner  
  
Used the software for: 6-12 months

### "Great support, happy to have them in my corner."

July 30, 2018

5.0

Support is great. range of different avenues to reach people.

Pros

Monthly calls to follow up on different projects and suggest new ones. Phone calls recorded for future training opportunity's Great web site design and easy changes. Dashboard is awesome, so much info right there. Need to work on getting e-mails from customers. Texting, They have testing so customers do not have your cell#.

Cons

May not have the ROI I had built with multiple partners prior to. Still better than YP, Mudlick and demand force.

Review Source

JS

Joe S.  
General Manager  
Automotive  
Used the software for: 2+ years

### "Kukui really is the All-in-one-Success Platomr"

September 29, 2022

5.0

A great business decision that has truly catapulted this shop above others in our market.

Pros

Every feature Kukui's All-in-one-Success Platform offers is fantastic. We use the TEXT CONNECT dashboard - to send out reminders for upcoming service, lost customer messages, and thank you messages for coming in for service. The FOLLOW UP dashboard has been beneficial to customer retention. We simply contact customers - thank them for coming in, see how their vehicle is running and see if they need anything else. Customers love that special attention. We are also able to maintain our website, send out email & text message blasts, and view our monthly statistics compared to last year. Our Customer Success Coordinator contacts us every month to ensure we utilizing the Platform to its fullest capabilities - ensuring that we are meeting our goals. Kukui makes weekly posts on our Facebook page and a monthly Blog on our website - all with the intent of enhancing our SEO.

Cons

There isn't anything that I would change with Kukui.

Reason for choosing Kukui

You do not need any other CRM / website program - it's all there.

Review Source

Response from Kukui

October 4, 2022

Hi Joe. Thank you for the amazing review. We are thrilled to hear how much you love the KUKUI platform.

VR

Verified Reviewer  
Owner  
Automotive  
Used the software for: 1-2 years

### "Buyer Beware"

October 3, 2019

3.0

Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

Pros

Kukui will get you appointments on your calendar - that is a good thing they do.

Cons

Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.

Reason for choosing Kukui

Promises that I could keep the website - that they obviously lied about.

Review Source

EC

Evelyn C.  
Customer  
Glass, Ceramics & Concrete  
Used the software for: I used a free trial

### " I highly recommend this product."

January 13, 2025

5.0

Pros

Kukui team is awesome! They are friendly, professional and are a wealth of knowledge. I did not know what to expect in signing up for a new website and I surprised at how patient everyone was. They took the time to answer my questions (I had a lot) and provided the information I needed in manageable quantities; they were never in a rush. My experience with the team has been incredible and the product is great. I highly recommend this product.

Review Source

KF

Kenny F.  
Director of IT  
Automotive  
Used the software for: 2+ years

### "It is great for follow up and facilitating appointments for the customer, but integration is limited"

September 1, 2017

4.0

Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Pros

Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Cons

Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

Review Source

DL

David L.  
General manager  
Automotive  
Used the software for: 2+ years

### "Kukui has been my partner for many years, both in CRM and in online marketing. "

September 1, 2017

5.0

Online presence, and quick

Pros

Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Cons

I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Review Source

Response from Kukui

September 2, 2017

George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

SW

Scott W.  
Executive Director  
Automotive  
Used the software for: 2+ years

### "Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!"

August 31, 2017

5.0

Pros

Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

Cons

Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

Review Source

MR

Michael R.  
GM  
  
Used the software for: 1-2 years

### "Love the dashboard. Support and account managers are terrible "

August 31, 2017

2.0

Pros

The Dash board has a lot of great information and tracks information that is useful. Call recording makes it easy to find out if managers are doing and answering calls as trained Email marketing is great to have service reminders, thank you's, and recommended services go out.

Cons

The support from account managers. The customer service is not what it used to be when we first started with Kukui. Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer. Adwords should be related to the business and what drives customers to search for them. Should not be paying for "Arizona emissions repair specialized in OBD1". We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations. I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.

Review Source

RB

Robert B.  
Manager/Owner  
Automotive  
Used the software for: 2+ years

### "Very Good"

September 6, 2017

5.0

Most of my website presence handled.

Pros

The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.

Cons

Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.

Review Source

tB

tad B.  
owner  
Automotive  
Used the software for: 2+ years

### "Great product, even better results, and the best customer service. "

August 31, 2017

5.0

internet marketing, appointments, and customers have direct acess to me 24/7 by contacting through our webpage

Pros

love the internet presence it gives us . Daily we have people coming in that say they found us online. I know this is 100% from kukui.

Cons

Kukui really need to get into the mass text message market. I feel like too much is put into the email marketing when most of this goes to spam, or never gets opened. Texting is like 99.9 open rate, and daily I choose my lunch based on the text messaged specials I get. This is really the only thing I can say that could have a drastic inprovement

Review Source

SG

Sebastian G.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Lindsey is very responsive and they have created a terrific customized CRM platform for me. "

August 31, 2017

5.0

Pros

I can regularly reach all 4000 people in my customer database without lifting a finger and if I need any customization they can program it for me within a day or two. Also, my representative is very responsive to me and I can reach her virtually any time during the day and get a response back.

Cons

I actually have nothing to criticize about the platform. I am very very happy with it. About the only thing I could say is that it took a few weeks longer to set up then we anticipated, but it was mostly because of the shop management software I was using and not Kukui.

Review Source

JS

Jeff S.  
CEO  
  
Used the software for: 2+ years

### "Outstanding"

August 31, 2017

5.0

Pros

Easy to use. Customer retention and acquisition options are superb. Customers find it very simple to use.

Cons

It does make me actually go online once in a while... There really isn't much that I can complain about. It works great.

Review Source

RS

Rick S.  
Owner  
  
Used the software for: 2+ years

### "Sales are up because people are finding us and are impressed by our website."

August 31, 2017

5.0

Pros

Being able to track metrics of previous months with ease. How it works well with Google Adwords with custom landing pages. Ease of making changes.

Cons

Can't edit out going email reminders.

Review Source

VM

Valerie M.  
Service Advisor/ Used Car Sales  
Automotive  
Used the software for: 6-12 months

### "Kukui is not only easy to use, it provides a huge array of features!"

August 31, 2017

5.0

it is easy to keep in touch with our customer base, send out specials, see the day to day of our business and run our website.

Pros

Kukui makes it so easy to access all the information for your business all in one place. They help manage customer accounts, used cars, our website, and the cost is right for our company.

Cons

The only thing i have an issue with is sometimes my pictures for the used cars don't load through all the way, but this is resolved with a email to my rep or to tech support.

Review Source

sS

sarah S.  
service manager  
Automotive  
Used the software for: 1-2 years

### "Love using this program"

August 31, 2017

5.0

makes my job easier knowing I have this to use all day

Pros

Its the best for my follow up appointments and all my reviews I also love the text option to my customers

Cons

I wish I had more time to do things I know I could be doing, I wish the campaigns were easier to create, but my service rep is amazing so its ok

Review Source

GH

George H.  
\`owner  
Automotive  
Used the software for: 2+ years

### "Exceptional service"

September 1, 2017

5.0

Pros

I gave five stars because Kukui deserves it. I have a high ranking website and changes are quick and seamless.

Cons

I don't like that Kukui uses a tax total on the Dashboard. Repair shops that track their numbers, do not include taxes or shop supplies in our calculations. Applying tax and shop supplies efffects the bottom line and average RO.

Review Source

Response from Kukui

September 2, 2017

Hi George. We really appreciate your support and your great feedback. What you pointed out makes sense. We will get in touch to better understand the tax reporting issues.

KC

Kerri C.  
Mgr  
Automotive  
Used the software for: 2+ years

### "When I started with Kukui I did not have any experience with the back end of websites. Now I do."

August 31, 2017

5.0

Knowledge of the back end and how to do it myself.

Pros

The simplicity of how it is laid out and the help (?) dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.

Cons

I do not have any other software to compare it to. My only complaint is that sometime the options to edit, save, discard are faint and maybe if they were darker that would be helpful.

Review Source

JM

James M.  
Owner  
Automotive  
Used the software for: 6-12 months

### "love the dials "

September 1, 2017

5.0

Just knowing how well my marketing is working has made a huge difference in where I spend my money.

Pros

At the end of the week I really enjoyed looking at all of the numbers. It's nice to see that KUKUI tracks all of our leads and where they come from

Cons

I would have to say I just like that it shows three-month average by default. I would rather look at last 30 days per month by month.

Review Source

NB

Nate B.  
Service Manager  
Automotive  
Used the software for: 6-12 months

### "Overall the experience has been great. Our website looks great and the managing tools are awesome"

September 1, 2017

5.0

Customer contact and review information is great. Website design is incredible. The customer service team is very knowledgeable and always willing to help. The training sessions are very, very helpful!

Pros

Control Panel is very user friendly. Makes it nice for those of us that aren't so computer savvy. The layout and design make it easy to review information. How the feedback information is broken down is great too. We love the customer review/feedback aspect of the CRM material.

Cons

There are a lot of options for integration, which is good, but kind of cumbersome to navigate at first. There are some areas that have direct links, but take you to a section of a long page instead of it's own separate area.

Review Source

TP

Taylor P.  
Marketing Director  
Automotive  
Used the software for: 2+ years

### "There are a lot of things done very well and a lot of areas that could be drastically improved upon."

September 1, 2017

4.0

Tracking, data analytics, reporting, call auditing, email, website & special control. Better marketing management from one consistent platform.

Pros

That Kukui allows me to manage the majority of my marketing from one place. I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

Cons

There's a lot of really good information and access to particular attributes, but there are a decent amount of features that would be beneficial to have that they don't include. It's fairly user friendly, but for people who what to dive further into the inner workings of the data, it's often too shallow or basic.

Review Source

AC

Alice C.  
Owner  
Automotive  
Used the software for: 2+ years

### "Communication has been great"

August 31, 2017

4.0

Pros

Like the look & feel, ease of use for my customers, has been easy to get updates and new pictures changed and/or added

Cons

Do not like the tire interface as much, would like to be able to just submit a request for a tire quote if they wanted. A lot of my customers do not want to do it themselves.

Review Source

RM

Ron M.  
president  
  
Used the software for: 2+ years

### "REALLY EASY TO MAKE CHANGES AND GET THINGS DONE"

September 6, 2017

5.0

Pros

Easy to use and easy to get help if we need it.Customer support representative is on top of it and any time we need anything she is very helpful.Moving to Kukui has made a big difference compaired to the old marketing I use to use.

Review Source

jW

james W.  
owner  
Automotive  
Used the software for: 6-12 months

### "Still hoping I made the right choice."

September 5, 2017

4.0

Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Pros

Phone call recording. Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

Cons

The only phone calls that get recorded are their tracking numbers calls. So if you need to review a call you can only do it they call one of the numbers Kukui puts out. I needed it from a call that was on a original line and it was very disappointing.

Review Source

DY

Derek Y.  
Service advisor  
Automotive  
Used the software for: Less than 6 months

### "Kukui helps get business in the door, and continues to monitor sales as business grows."

August 31, 2017

5.0

Increased sales and customer car count.

Pros

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

Cons

The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch. But the main functions are very usable.

Review Source

RH

Rob H.  
Service Manager  
Automotive  
Used the software for: Less than 6 months

### "Overall a great interactive system! Keeps us in touch with clients and them with us!"

September 5, 2017

5.0

Reviews, follow-up and appointment reminders for clients, a top web presence and being able to review customer phone calls.

Pros

Integration with Protractor is excellent for follow ups! The dashboard is always good to look at but most of all, the review area is awesome and allows interaction! The phone call listen back tool is neat for reviewing past customer service experience as well

Cons

No real negatives, the cost is the only thing that takes some adjusting too as it is much more then we've ever paid for web services. In saying this, we are getting more value then ever before and it seems to be helping with the overall business experience for our clients!

Review Source

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