# Page 3 | Kukui Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kukui the right CRM solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/reviews --- Kukui 4.8 (76) [View alternatives](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kukui ## Showing most helpful reviews Showing 51-75 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Matt M. Owner Automotive Used the software for: 2+ years ### "Great all in one platform that is easy to use and understand" August 31, 2017 5.0 Expert insight on an industry that is almost impossible to keep up with unless it's your full time job Pros Almost a set it and forget it service. Not that you truly forget about it, but Kukui makes it so easy to set up, then you just have to monitor and tweak/adjust to dial it in Cons Can be a bit overwhelming with all the features and even after 2+ years, I feel like there are probably some features I still don't fully understand. I think if they would break down the site/service into 5-10 sections and then go through one section a month and really break down what the info means, how it is gathered, and how you can use it in your business, that would be EXTREMELY helpful Review Source cG chris G. marketing/administration Automotive Used the software for: 6-12 months ### "so far my experience with kukui has been very positive. " September 7, 2017 5.0 We can get a quick overview of our performance compared to previous performance. The ability to sit down with our service writers and let them hear themselves on phone calls has made huge improvements in how they work with customers on the phone. Pros the customer support is great. the amount of data that is readily available in an easy to digest format is great. Cons switching from panel to panel can be slow and unresponsive at times. refreshing the page helps. I can't think of anything else at the moment. Review Source LB Linda B. Owner Automotive Used the software for: 6-12 months ### "Software is good" September 1, 2017 4.0 Pros Automatic transfer of reviews to website and facebook. The review feature is easy for my customers to use. Cons I really like the customer link feature that helped me identify my most valued customers, would really like to see this feature on your software. Review Source KD Kevin D. CEO Used the software for: 2+ years ### "My shops were early adopters to the Kukui platform. I can imagine life without Kukui!" August 31, 2017 5.0 Pros The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars. Review Source CS Cherie S. Service Mgr Automotive Used the software for: 1-2 years ### "Very clean design" August 31, 2017 5.0 Website looks good Pros Looks good on mobile phones, easy to use when on the run. Customer find it very easy to apply for financing Cons Email Communications- Sometimes when wanting to change something or make a change it google adword there is not alway great commuication. Review Source DB Dave B. Owner Used the software for: 1-2 years ### "Very robust site and helpful staff. " August 31, 2017 5.0 Pros The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating Cons It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact. Review Source RB Rick B. Owner Automotive Used the software for: 6-12 months ### "Kukui has been a great platform for us. " August 31, 2017 4.0 All in one platform instead of having three differnet providers. Pros Ease of Use, dashboard openness of different graphs and features to track information at a glance, love the check in calls once a month from our rep. (didn't receive that with previous provider) Cons Not a whole lot of issues with the control panel. The price seems a little higher than I'd like. That's my only complaint. Review Source MG Melissa G. Sales/marketing manager Used the software for: 6-12 months ### "My representative is very attentive and is always available." September 6, 2017 5.0 Pros Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers. Cons I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service Review Source AH Angela H. Bookkeeper Used the software for: 1-2 years ### "Great company! Very user friendly and easy to customize to our needs. " August 31, 2017 5.0 Pros I like that it does everything behind the scenes without us having to think about it. We get busy and don't have time to folllow up with customers as much as we'd like, Kukui does that for us! Review Source DM Dion M. Service Manager Used the software for: 2+ years ### "We use it for so many different things, and it helps with customer management so much." August 31, 2017 5.0 Pros I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well. Cons The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available. Review Source AJ Adi J. General Manager Used the software for: 6-12 months ### "Kukui has helped us organize our business. It brings everything under one easy to use website. " August 31, 2017 5.0 Pros The ease of use of the product is like nothing we've used before. It allows me to pull up a summary of everything I need to see right on the home screen. Cons id say that my least favorite thing about kukui is the inability to add appointments to the schedule manually if they were scheduled by phone or email. Review Source PH Paula H. Business owner Automotive Used the software for: 2+ years ### "We are very happy with Kukui especially with the customer service. " August 31, 2017 5.0 new customers. Ease in reaching out to existing customers. Pros since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop. Cons there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives. Review Source JM John M. Owner Automotive Used the software for: 1-2 years ### "Great to work with. " August 31, 2017 5.0 All in one, Website, reviews, portal. Pros Super easy to use for us and for customers. Love the reviews. Love the link to Facebook. Portal pages has lots of info. Web site was easy to set up Cons Was trying to think of cons and could not think of any. It would be great if it was free, but i am ok paying. Review Source BE Bonnie E. Owner Used the software for: 1-2 years ### "Love my experience with Kukui." September 6, 2017 5.0 Pros Every member of the staff which I have met has turned to a friendship. I especially love customer rep. Review Source CH Caleb H. Owner Automotive Used the software for: 6-12 months ### "Excellent way to earn more customers and revenue." August 31, 2017 5.0 Pros Ease of use. Great way to track your sales, average repair orders, phone calls. Great way to send email specials to my customer base. Cons Sometimes its a little difficult to create a new email piece for my customers. Other than that there is nothing else. Review Source aR alex R. Office Assistant Used the software for: 2+ years ### "Great to work with, good communication" September 6, 2017 5.0 Pros User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews. Cons not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing Review Source CO Chris O. President Automotive Used the software for: 2+ years ### "A great product and customer service " August 31, 2017 3.0 Great website. Track my spending and calls Pros Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review. Cons I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule Review Source MS Michael S. Owner Used the software for: 6-12 months ### "Kukui has done more for me in a short time than all of the other companies I have used together " August 31, 2017 5.0 Pros The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have. Review Source JS Jeff S. Marketing and Operations Director Automotive Used the software for: 6-12 months ### "Haven't been disappointed once." August 31, 2017 5.0 We needed to update our marketing from the 90's to the new century. Kukui was the perfect solution to get us doing the things we need to do to get ourselves in front of today's customers. Pros I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service Cons There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses. Review Source PH Paul H. Owner Automotive Used the software for: 2+ years ### "Pleased." September 1, 2017 4.0 Customers! Pros Ease of configuration. I like that it is easy to modify the specials on the web site. I also like the adaptive/responsive html that lets mobile and desktop users have a great web experience. Cons I would like better integration with Protractor shop management software. I would like the ability to have customers actually schedule services instead of requesting an appointment. I would also like a customer portal to their vehicle's service records. Review Source JJ Jeffrey J. President Automotive Used the software for: 6-12 months ### "The numbers I need at my fingertips." August 31, 2017 5.0 Marketing mastery. Pros It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us. Cons I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions. Review Source TW Tamara W. Office Admin Automotive Used the software for: 6-12 months ### "I really enjoy having everything at my fingertips." August 31, 2017 5.0 Ease and use access, easily listen to leads. See how leads get turned into profit. Pros That everything is right there. It is easy to add things to the website. Especially special days we are going to be closed etc. Cons It would be amazing if there was a way to integrate with Google Calendar & also a check in system or software. Review Source DR DENNIS R. Manager Automotive Used the software for: 6-12 months ### "Very happy with the process from creation to support" August 31, 2017 4.0 Pros I like the flexibility to be able to update and make changes to the site by simply emailing our rep. We also appreciate the expertise and in suggestions to make the website its best. Cons We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS. Review Source TM Troy M. Owner Automotive Used the software for: Less than 6 months ### "The best return on my investment for customer acquiring new customers and retaining them. " August 31, 2017 5.0 Pros I am not computer savvy. This platform allows me to navigate and share with my employees our business and month to month goals on many levels. Cons I want it to do more. I am sure the system can do it I just have to find the time to use it more..... Review Source tS tim S. president Automotive Used the software for: 1-2 years ### "Kathy with Kukui has been phenomenal. They can customize anything and never say no" September 6, 2017 5.0 better web presence than I've ever had before Pros The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog. Cons Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out Review Source Similar Products Featured