SOAP Vault

SOAP Vault

4.5 / 5 81 reviews

Who Uses This Software?

Low-cost, high-quality SOAP notes, intake forms, online scheduling and much more.


Average Ratings

81 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    Optional extras: SMS, File Storage, Additional Practitioners.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SOAP Vault
  • www.soapvault.com/
  • Founded 2010
  • Canada

About SOAP Vault

Join thousands of Massage Therapists, Chiropractors and others who chart, book and track patient treatments using SOAP Vault every day.


SOAP Vault Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes

SOAP Vault Reviews Recently Reviewed!

Soapvault is very user friendly for both admin/practitioner and for clients.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The online booking system is straight forward and easy to use. Also, the Soap notes has a feature that allows you to duplicate a previous soap note which is a huge time saver for those super busy work days.
The Customer service has also been very fast and helpful every time I have had to use it, making the software even more attractive and fun to work with.

Cons: So far, everything about the software has been great. No issues that haven't been fixed or things to complain about.

Saves so much on paperwork! My clients love how easy it is to fill out and submit. Very professional

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Soap Vault is so easy to edit the intake form, tailoring it to my practice. Knowing it is hosted on a secure server is very reassuring. I also love how the soap notes stay saved until you go back and finalize. Many times I don't have time between appointments to finish the notes but can go back later that day and finish.

Cons: Unable to delete the "identify as" in the set box. It should be my choice, as the consumer. Customer service was very rude when I requested this option.

Great system to use for the day to day running of my clinic

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything I need and works great. The online booking system has saved me a huge amount of admin time and being able to have all of my notes for every client in one place with their treatment history and receipts that get sent out once completing soap notes is great. The way the notes are set out so that it is easy to see what areas of the body have had treatment and pain makes it great when dealing with a high turn over of clients. My time spent doing notes has halved using Soap Vault as being able to select areas on a body and add treatments ect and notes specific to the area make everything so simple. Also the customer service team are amazing - they are always very helpful and look into any issues as soon as they can (within 24 hours normally - I am in New Zealand so there is a huge time difference and this is a great response time for being international). The team are also always making improvements to the system and are happy to take on any feedback about things that may work better as a customer or new ideas).

Cons: It would be nice to have the ability to track memberships for each client. This isn't a big deal though but would be a nice addition.

Overall: Everything.

Great piece of software for massage therapists.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Huge time saver. I love that clients can fill out the initial intake form online, so they don't have to come 15 mins early to the appointment. No need to search for files in filing cabinet. Fast and easy soap charting.

Cons: Some of the changes the program has made in the last couple months have been counterproductive. They used to list 'Conditions' in a vertical list style which was really easy to read quickly. They changed this to listing them horizontally, which I find very hard to read, and often miss some conditions if I'm in a hurry.

Overall: Time saver, easy booking, electronic intake forms.

Vendor Response

by SOAP Vault on August 24, 2017

Thanks for your feedback Joanna, I'll pass it along to our Product Team.

I have been using soapvoalt for a year and it has made my life and business so much easier

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this program is easy to use. Very simple and the price is very affordable. When I first started i was a bit confused but the customer service was amazing and they helped me out right away

Cons: I don't think there is anything that I don't like about this software. Perhaps just the name isn't the coolest.

I LOVE soapvault! The appointment reminders, and the online intake form are so worth.

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online intake form, appt. reminders. The time that it saves me when my client arrives (not having to wait for them to fill out the form). Also, that saves paper! YAY!

Cons: How long it takes to get a receipt printed. It would be nice not to have to go through creating a soap note first, but I don't know how to make that better.
There could be a homecare section, and also a "next treatment" section. I think those would be helpful.

Overall: Soapvault saves a lot of time for me and my clients. The online health history form is the major benefit; the client can take their time filling it out at home, or where ever, which means you get more information up front, usually.
The appointment reminders, are extremely handy! Its like having a part time receptionist making those reminder calls for you.
The biggest benefit is the price. I only work part time, so my income is very low. The price of this software is affordable, which is why I chose to use it. If it were more expensive, I wouldn't bother.
Overall, I am very satisfied with this product. Thank you soapvault!

Vendor Response

by SOAP Vault on July 26, 2017

Thanks for your feedback. We are developing a better financial tracking solution.

Easy format to use and very thorough intake form

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I really love is that notes can be done from anywhere which makes it very convenient for me if I don't have a chance to complete them right after seeing the patient.

Cons: One thing I would like to see changed is the ability to alter or even delete a note. I accidentally put a duplicate note for a patient and there is no way to remove it. I would also like to have the ability to print all soap notes in a single report, rather than having to do each individually.

Vendor Response

by SOAP Vault on July 26, 2017

Thanks for your feedback. You can delete SOAP notes, please see this article: https://soapvault.zendesk.com/hc/en-us/articles/201303014-How-do-it-delete-or-remove-a-SOAP-note- You can print all SOAP notes at once, please see this article: https://soapvault.zendesk.com/hc/en-us/articles/201307860-How-do-I-print-all-SOAP-notes-for-a-patient-

Efficient and vital to the quality and security of the service I provide as a professional

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The efficiency and ease of the software is refreshingly freeing. It allows me as a Massage Therapist to devote more time with and on my clientele instead of paperwork. Yet it does not lack on professionalism. Excellent product!!

Cons: The payment options. I am in the U.S.. So I have had trouble getting my payments for the service to process properly and the way that is needed for the business.

Amazing! I got this soap notes system for my massage therapy practice and haven't looked back!

Jul 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The recently added ability to attach files has been a huge bonus, as my regulatory requires certain documents to be linked with EVERY clients chart note.

Being able to draw on images was probably one of my favourite updates as well.

I love how fast the responses are of the help centre as well. Great customer service. Keeping everything digital has been made almost flawless with SOAPvault!

Cons: The inability to create my own fields on my health intake forms is a little limiting, as regulatory bodies for healthcare professions differ in their requirements province to province. I have had to find creative work arounds for the combination of having public healthcare and private, while only having a field for private insurance information.

More importantly, while it's easy to track how much money I bring in overall, I can't use soapvault to track how much of each treatment was paid by insurance and how much was cash/debit/credit. I only have a 'treatment paid by' and 'cost of treatment' option for my invoice. After working as a medical office assistant, I've found I much prefer a more detailed method of invoicing/inputting payment types, so I have a record of payment and insurance billing in one place. The SOAPvault lack of options regarding payment/insurance billing makes it difficult if my clients need to submit their invoice with amounts already paid to a secondary/spousal insurance coverage plan. This impacts my business especially because to gain and retain clients I am set up for direct billing with insurance companies.

Overall: I have no need for an intense physical filing system, so far! And as my business grows and I add practitioners, it will be easier to provide tablets rather than store endless reams of paper!

Vendor Response

by SOAP Vault on July 24, 2017

Thanks for the feedback. Please let us know by sending an email to support@soapvault.com for additional questions to be added to the initial intake. We add more questions regularly, which are off by default. We're working on a complete revamp to the financial tracking part of SOAP Vault which will resolve your concerns about tracking payments. I hope that the 0/5 stars for Customer Support was just a mistake :)

User friendly and Better Than Other methods

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have more than one office where I see client and SoapVault allows me to have a central repository accessible wherever I am.
Very clean to input, review and access all the information.
Love it!

Cons: It's not Free ;-)
I guess it would be nice if the Dashboard tiles could be expanded to see more info.
I'm reaching way out to think of something to meet the minimum 100 character minimum for this text-field ;-P

Vendor Response

by SOAP Vault on July 22, 2017

Thanks for the feedback! Hopefully the 0/5 stars for Customer Support was just a mistake :)

I've had great experience with Soap Vault overall!

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it's web-based and I can access the software anywhere. I am also impressed they are adding a lot more features and functionality.

Cons: Doesn't integrate with payment processing (such as Cash Practice.com) and I can't create a superbill with ICD-10 and CPT codes.

Somehow times are getting messed up from booking to what the client is receiving by an hour.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The text reminders are very handy and the emails as well - I hope any glitches will be fixed soon.

Cons: Somehow times are getting messed up from booking to what the client is receiving by an hour. I also don't like that I can't change the history forms

Vendor Response

by SOAP Vault on July 18, 2017

Thanks for your feedback. If client's appointments are off by an hour, it's because your clinic is in the wrong timezone. Please see this article to resolve this: https://soapvault.zendesk.com/hc/en-us/articles/115002370346-Appointments-appear-in-patient-calendars-at-a-different-time If you still have trouble, just send us an email at support@soapvault.com and we'll help you out.

Supper easy system to use with great customer support!

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support system is very prompt and helpful. They also listen to feedback and suggestions given and incorporate them into updates for the software. Overall, very easy system to use, even for the less than technical person

Cons: We haven't really come across any issues yet! In some limited research, the price seems to be a little higher?

Overall: Extremely easy to use!

Overall this is a great online program for charting and scheduling with attentive customer service.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great things about this program are

>Birthday Reminders
>3, 6 and 12 month reminders since you have seen a client
>Ease of use of the calendar
>Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule
>Dashboard is easy to use and navigate
>The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards
>Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons: My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Overall: This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

It's going well so far.

Jul 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The whole system is great. It's easy to use. If anything ever goes wrong the customer service is fantastic.

Cons: Having to pay extra for add ons. It would be great if it was all included for the low price

I feel that its easy to use and creates more space not having to have paper chart-notes

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user friendly, I like that I can find my clients easily and send information to my insurance biller with ease.

SOAPVault is an awesome software for my massage business needs!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is cost effective for my business and extremely user friendly. It provides all the options that I need and they are always improving their system.

Cons: Nothing at the moment. I appreciate the upgrades but I would like it to continue to be very user friendly. Sometimes programs begin to get complicated with too many options. I also wish my association (MTAS) would get on board with SOAPvault so that I could receive additional savings.

Overall: Everything! At a cost effective price. It's the best value compared to many other software companies

SOAP Vault is fantastic for all clinic needs!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SOAP Vault is very easy to use with a lot of functions. I like that they are always updating and adding new features.

Cons: It would be nice if multiple locations could be tagged at the same time - eg, Hypertonicity is present in xyz muscles

Amazing Customer Service.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, well organized, great customer service. Ive been using it for 3 yrs now & it continues to update & get even better.

Overall: Chart notes, online scheduling,

I have had MANY challenges with your product.

Jul 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: The customer support has been by far the best feature. Every time I've had an issue, the customer service team got right back to me and stayed right on top of the issue until it was resolved.

Cons: The scheduling is clunky. The intake form process is not intuitive and resending is a hassle. I can't choose my M-F 2-7 schedule in one step like I could with schedulicity.
Really the list is too long to bother with.

Overall: If there was a way to safely port my SOAP notes to a different provider, I would already have done this.

Vendor Response

by SOAP Vault on July 12, 2017

Thanks for your feedback. We're sorry to hear the trouble you've had, but we're always working hard to improve!

I love SOAP Vault for my massage practice, but I wish it integrated with more complementary systems!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy and intuitive the program is. It's easy to train my staff and the ability to duplicate notes saves tons of time! I love the receipts for medical massage procedures.

Cons: I wish there were more integrations with other software. I have been using Vagaro for 7 years because it is my calendar, inventory, POS, client database, etc. If SOAP Vault could marry Vagaro, it would be a match made in heaven and the answer to my prayers! Right now I use SOAP Vault ONLY for notes. Its a shame to pay for all the features I don't use!

I love the ease of soap notes and my clients love the ease of making and cancelling appointments.

Jul 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My clients enjoy the ability to easily make and cancel appointments. The first thing I look for in a system is how many clicks I or my clients have to make while navigating the website. This one is quick and easy

Cons: My clients have trouble submitting the intake forms. I often have to fill it out for them. I also would prefer to have the option of not calculating income or adding in calculating expenses along with the income.

Overall: The benefits I get from this software is real time updates to my personal calendar without having to input appointments and cancellations into the soapvault AND my calendar. My clients can also easily make and cancel appointments.

Soapvault has been such a time saving tool for me in my massage practice! So glad I found it!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is my favorite thing about this software! I love being able to copy previous chart notes and make the changes necessary to that day's visit.

Cons: I don't really have anything negative to say. Sometimes I wish I could do something and then I see an update coming that makes it possible. (For example the multi click function on tagging.)

Overall: It is a time saving tool for me!

Overall the soap vault experience has been excellent. Easier use of platform over time.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to fill in credentials
Professional looking receipts
Financial reports have made my life easy!

Cons: No syncing of my Google calendar to Soap Vault calendar and vice versa. I would like to see more ease on setting up online bookings and particular in building in transition times bw massages

Overall: Easy to use review questionnaire

Vendor Response

by SOAP Vault on July 12, 2017

Thanks for the feedback. One-way-sync (SOAP Vault Calendar to Google Calendar) is available. See this link: https://soapvault.zendesk.com/hc/en-us/articles/204365534-How-to-connect-your-External-Calendar-Google-Calendar-iCal-Outlook-etc- Two-way-sync (Google Calendar to SOAP Vault) will be supported in the future.

Best soap note software I have found.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Soap notes are very easy to use. The software allows you to keep track of all necessary information on your clients.
Support is very responsive, and professional.

Cons: I would like to have the ability to process payments, track memberships and referral rewards, which is currently not available. However, I have spoken with support and I was excited to hear that it is in the works.

It is a great program! It is very easy to use and they keep adding new derails to it all the time.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it keeps track of all the financing and I can easily reprint receipts fir clients if they lose one.

Cons: Occasionally my notes do not save but I think that may have more to do with internet connection. If that could be fixed then this product is perfect.

Overall: Charting, financials, birthday reminders and now uploads.

very easy to use, can get professional printouts..very happy

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can send (and resend) the intake form to my clients ahead of their appointment: i love the draw feature, although i am still getting used to it! i like mostly that it is safe and i don't worry about private information being used for any other purpose. i like that I can offer suggestions and they are implemented, if deemed viable enough

Cons: The only thing i can say i "don't like" is the appintment, reminder, etc. part but only because I don't use it. my clients are not computer savvy for the most part (sometimes I even have to pursue just getting the intake form done!) but this is really an unfair "dislike"

Overall: ease of use -- i love the draw feature as I can draw more specifically problem areas -- I'm still getting used to it, so my drawings aren't that great yet. i love how this software keeps me legal with recordkeeping requirements and i don't have to have files and tons of paper records

A user friendly software, makes doing patient reports so easy, the duplicate facility is a dream!

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent Soapnote facilities, user friendly, clear layout, online booking, integrated with mail chimp

Cons: No integration with Facebook, unable to call and speak to somebody to help. Response time is poor time

Overall: More detailed medical reports, the tags make is time efficient. Over all very user friendly

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback. Facebook intergration instructions are here: https://soapvault.zendesk.com/hc/en-us/articles/210073533-Allowing-patients-to-book-an-appointment-from-Facebook We alway strive for faster response times. We do have scheudled phone support, so please email us at support@soapvault.com to arrange a call.

I have been trialing SOAP Box for 2 weeks and have found it invaluable with my clinics

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The anatomical positions and guides to muscles. The ease to send to clients prior to appointment via email.

Cons: Unable to invoice a customer. I currently have to do this manually or from another software program. Would love an all in one.

Overall: The ability to do my notes at home and in multiple clinics. No need to have a filing cabinet. And losing sensitive medical notes.

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback. Patient payments are in development.

Soapvault was easy to use and because I am just a single practitioner, it meets all my needs.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The latest updates really answered what I was looking for- break time slots. I also appreciate the emails it sends to clients. And the price is great! The support is friendly and fast.

Cons: It was a little confusing at first, figuring out how to set up the schedule and time slots through out the day.

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback. I hope the 0/5 stars on Customer Supprot was just a mistake ;)

Great value and great function. Really like the constant upgrades and improvements

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The email reminders for patients appointments is a great feature. The ease of use for the charting and calendar is fantastic.

Cons: I would like to see patient account balance added to the system. It would be nice to see the method of payment.
Sometimes I overlap patients so having a calendar that could easily show that would be handy.

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback. Patient payments are in development.

Easy to maneuver around the website

Jul 10, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is the ability to duplicate notes. Often times clients who come in often or who have repetitive strain injuries present with the same problems every single time

Cons: sometimes it tries to load and won't-could be a connection problem-not sure. It seems like there are more things all the time and I feel like I don't know how to fully use the program to its full ability. My fault-not the programs. Perhaps if there were just one tutorial for new users in one place to simplify it

Overall: I use it for all of my clinical notes

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback, we recently did 2 webinars. I'm sure you will find them helpful. Getting started https://www.youtube.com/watch?v=_3cq8nUyXss Online booking https://www.youtube.com/watch?v=Kv-gQvR2y2A&t=4s

They are constantly making improvements and are quick to respond to requests & help.

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Massage Therapist I love having the health history intake online. It allows me to better prepare for the initial assessment with my client.
I also love the automated email reminders, it drastically reduced no shows or last minute cancellations.

Cons: It is not fully customizable especially with 2 practitioners with 2 available locations.
Automated emails are sometimes not sent. (Helpdesk always fixes issues reported)
Would like to see online signature options for clients to sign documents.

Overall: Ease of completing treatments notes at home after work.
Better prepared for new clients with having their health history filled out online ahead of time.
Email automated reminders greatly reduce the number of last minute cancellations and no shows.

Easy so far

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact it easy to use on the phone. Also, that I can send soap notes to the clients. The Tags are helpful.

Cons: Booking is hard to confirm. The amount of service provided in a month should be available. There should be a way to pay for service.

Overall: Soap notes

Vendor Response

by SOAP Vault on July 11, 2017

Thanks for the feedback. Patient payments are in development! :)

Starting a small business is no easy task! Choosing SOAP VAULT however was!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to navigate the software, the informative webinars, the promptness of response to any questions. It's been an easy transition to paperless with SOAP VAULT!

Cons: I wish there was an app for it and a pay system built in or automatic monthly payments. Maybe a way to send out emails blasts to all clientele. I'm pretty new to SOAP VAULT maybe these are already features I haven't discovered yet...

Vendor Response

by SOAP Vault on July 10, 2017

Payments are in development, and email blasts are possible through our MailChimp integration. See here: https://soapvault.zendesk.com/hc/en-us/articles/205824220-Integrating-SOAP-Vault-with-MailChimp

Simple and easy to use

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple, easy to navigate. We like being able to send out the intake forms quickly and read responses in a simple format.

Cons: Learning the practitioner function and the calendar. We currently don't use the calendar as we are still learning how to schedule multiple practitioners.

Vendor Response

by SOAP Vault on July 10, 2017

This demo should help you with the Online Scheduling features. https://www.youtube.com/watch?v=Kv-gQvR2y2A

Absolutely love SOAP Vault! Saves time and is easy to use for my clients and myself.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I adore the fact that my clients can submit their health history form online and I have had so many comments in regards to the ease of use. Thank you! Saved me a ton of paper.

Cons: The only down side is that you have to pay an additional fee for uploading a file into the client's profile.

Overall: Time and paper saved

Great program. Love that everything is in one place. Saves me time!

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that everything is in one place. It is a very well thought through system saving me time and steps so I can focus on the parts of my business and my life that I really enjoy.

Cons: I occasionally have troubles when I try to print a receipt with the amount showing up as $0. It causes delays as sometimes I need to make several attempts before it displays correct amount

Overall: Saves time. Puts everything in one place so I spend less time on book keeping, accounting and marketing!

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. Hopefully the 0/5 stars for Customer Support and Value for Money are just a mistake ;)

Amazingly simple

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Duplicate soap notes, ease of booking and canceling, editing of client database and product catalogue.

Cons: Calendar integration stinks. Never have been able to successfully integrate with my Google calendar.

Vendor Response

by SOAP Vault on July 10, 2017

We are integrated with Google Calendar. Just send an email to support@soapvault.com and we would be happy to help you out.

Every time I have an issue I email Soap Vault and they respond very promptly and resolve my issue

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and I love that they are always adding new features to the app. My patients have reported that it was also easy to book online

Cons: some features would be helpful like patient only being able to submit a request for appt. and being able to have bolded appointment times so I can keep the same schedule.

Generally it is incredibly easy to use. I love being able to keep my notes online.

Jul 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being visual, I love being able to draw on the body diagrams where I found hyertonicity and adhesions.

Cons: The version on my phone is tricky to use. It won't show me a calendar view of the month, it makes me select individual days. Sometimes while scrolling down the day my finger will hit an appt and it moves!! Thankfully I have been able to remember what time the appts were originally for- but I do worry about that.

Overall: I don't have to make reminder calls!! I love offering online booking too!

awesome to have a program that decreases paper work and work load

Jul 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: quick learning curve, a lot of useful features. well detailed images with most conditions in the library

Cons: it is over all generic. I have to type in time frames even though i only use 3, and add tax every time.. HST is a given..I am finding some terminology unavailable. could use a 3d body model to get all the features in.. no major issues, just small observations

Overall: makes me more likely to stay on top of my paperwork

I love having a software like this for my massage therapy and myofascial release therapy business.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: Really helps me keep track of my growing client list... as it is difficult to remember what the session was like from week to week...
I like the ability to tag on body what the issues are.. but I wish I could write in my own words.. as, I use myofascial release therapy and I like to note where I felt tissue was solidified etc.. I have to note it in secondary notes which works, but wish I didn't have to do the extra step.

Cons: A major issue I recently encountered is updating my draft soap notes to finalized soap notes. As I entered finalized information on the sessions and then clicked finalize,,, I did not realize that the system had removed the session date!!!! Now I have a bunch of finalized soap notes for July1st!!! I don't know how I will figure out which sessions were on what dates.. ugh....

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. We're happy to help you through a support ticket, just email us at support@soapvault.com.

I have been using this software for many years and it only gets better!

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Th multiple tags and drawing functions are easy to use and the duplicate soap note make charting an ongoing client a breeze!

Cons: by the end of our work day, the connection to your server seems to lag and edits and tags get held up I often have to return to a chart note the next morning to finalize it

Overall: Ease in storing and cataloging patient charts

It is easy to use and I love the calendar scheduler for clients.

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly, paperless intake forms and always updating. I like the fact they keep making changes to the intake form. My clients love that they don't have to show up early to fill out paperwork.

Cons: there are not different location options. I currently use full slate becuase it allows my clients to book on line no matter what location i'm at.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. Clinic Locations are on the development list!

Easy to use

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Saves time on charting.
Email reminders for patients less missed appointments. Can access it from my phone.

Cons: Every time there are updates done it causes glitches for several days afterwards, program can be slow at times

Overall: Saves time. Saves paper.

Soap Vault allows me to easily manage my day while running a business. Love this!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A lot!
1) How user friendly this is.
2) Amazing customer support and "personalized" emails re: updates.
3) Clients absolutely LOVE the online booking!
4) The reminders for upcoming appointments via email and text are very beneficial.
5) I love that we can do email marketing.
6) I don't use the Add-Ons yet but am grateful to have that option.

Cons: The one thing - which is minor - is when on the mobile app and I'm setting my personal time, I don't like that I have to "scroll" to set the duration. I'd rather type in the time (mins., hours, etc.). It's just not as functional as I'd personally like as there is more room for error.

Overall: It keeps my life organized as both a user and business owner!

I love soap notes it's a great time saver

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the schedule and the drag feature for appointments so when a client calls and wants to change either the length or time of there appointment I can make the changes quickly

Cons: I hate having to remove availability slots that appear when I delete an appointment because when I try to book someone else if there's an availability time slot I can't book in it with a different timeframe

Overall: Great for time management and very organized program

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback, we'll have our Product Team look at that scenario for improvment.

I like no paper!!!!

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is accepted by Cmto and is very detailed in the anatomy photos. Easy to find clients as well. It is nice not to have to deal with files and mounds of paper.

Cons: Billing and accounting would be nice to add more details in. I still use PMP in the chiropractic office for the billing which means two separate costs per year for me.

Overall: It keeps me from forgetting details that may change per year on the Cmto record keeping guide lines.

LOVE this Product!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for the SOAP Note charting. Best in class.
LOVE the tagging, smart multiple selection feature, transitions between duplicate/printing/tagging, slick slick program.
Could add a section for insurance information or LNI or PIP claim numbers, but overall A+!

Cons: Appointment calendar. Already discussed with the team.
Functionality is all there, but the way it's formatted looks like a calendar within a calendar, general functionality is in the day to day instead of the main operations section, etc. crossing fingers this gets re-vamped soon, not interested in using Massage Book.

Overall: Supreme SOAP Note charting

Very good program, easy to use. Functional.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple design. I love the booking page so that it does not show the entire schedule. The online scheduling is beautiful. My clients love it.

Cons: There are some things I would like to see done better. Editing of client info before the patient history is filled out to correct email address, the insurance information viewing, a soap note summary with more than one soap note visible. A sendable link to update a patient history, and multible patient histories to choose from to send. (IE specific pediatric patient history, or prenatal)

Overall: Organization and automation.

Great value for so many features!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the company is responsive to adding what their users need to the software. I was waffling on using Soapvault because I really need to be able to upload files to my client notes and then I heard that Soapvault had added that function because it was desired by their users! With file uploads, Soapvault is the perfect system for me!

Cons: The only thing is that I find the health history form a little onerous for my clients - each are having to be clicked though.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. The intake form can be reduced in size, just see this link: https://soapvault.zendesk.com/hc/en-us/articles/208221733-Initial-intake-form-customization I hope the 0/5 stars for Customer Support was just a mistake ;)

For the most part I like Soapvault, it's much easier for me to take soapnotes.

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: At one point I worked in multiple locations, so not having to carry around paperwork was nice.
Many clients appreciate being able to fill out the forms online, especially if they have complicated health problems that would take up time from their treatment if they filled it out in my office.
Hippa compliance was a must and this has that.

Cons: It's kind of bloated for the average therapist. I use different services for bookkeeping and fee proccessing, so it feels like I'm paying for things I will never use. I would like to use the online booking, however clients have no choice but to make accounts, which adds time and confusion to the process, and the steps to book online are more confusing than other online booking services, so I don't use that either. (for example, the color coded spots for morning and afternoon appointments is unnecessary). It would be nice if there was a less expensive choice for therapists who use Soapvault only for soapnotes.

Overall: Less paperwork for me to fill out, saves time for me which is important. Clients provide more health information when they don't feel pressed for time, so I am able to provide better service for them and communication improves.

I feel taken care of, both by the customer service and the site.

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its mobile and easy to learn! Customer service is always there to help and suggestions are heard and put into effect.

Cons: There isn't a bit enough space after putting in availability to click and add an apt. (I always end up hitting my availabilty). Once an apt is in the space to add another widens.

Overall: Saves me time on charting.
Schedule is always accessible.
Files are stored .
Less waiting time when a new patient comes in with health history already completed.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback, I'll pass it along to our Product Team for improvment to the calendar's user interface.

I teach business at a massage therapy school, and I always recommend SOAP Vault!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how seamless it is. When I initially entered the clients information, and their first soap note, I love that I don't have to re-create the wheel every time. I also really like the automatic client notifications. This program saves a lot of time in the office for me.

Cons: I have a lot of reoccurring clients, but they don't happen weekly. Some are every other week, some are every three weeks, I wish that there were a way that I could customize the frequency of reoccurring appointments.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. You can customize the frequency of repeating appointments. You can define how often (eg: every 3 weeks) and for how many occurrences (eg: until 10 occurrences). If you need any help setting this up, just email us at support@soapvault.com for help.

As a small business owner, this allows me to make a larger profit due to the administrative function

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a schedule and HIPPA compliant charting.
It notifies my clients via email and text
Reoccurring appts

Cons: The appearance. It's really clunky and the least part of my webpage. It could be smoother. I also wish the calendar would update quicker.
I would like gender to show all gender options, I have clients that feel automatically like an "other" when they see those traditional options.

Overall: Time. I got time back, I can choose to work more or relax with that time, but it's invaluable as a SBO.

I'm using your services over a year now and very happy with customer service, upgrades.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Adding files, scheduling , charting, text messaging and health form . Most of all easy to use for clients and not to loose clients!

Cons: There is no photos for clients and exeptance of. The credit card to book an appointment , so client will be charge for no show.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. Both client photos and credit card processing is coming! :)

Great

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand. Will tell other therapist about it. I use it everyday and my clients love it.

Cons: On mobile device its pretty hard to fill out soap notes. It can not be open up easy so I can't fill it out.

Overall: To fill out soap notes with ease. No loose papers.

Almost completely non-intuitive for me. I have a lot of trouble using it.

Jul 10, 2017
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Excellent and responsive customer support but hard to find sometimes. Pretty flexible, comprehensive form.

Cons: It is not user friendly for me at all. I can seldom find easy answers to my questions, and I have numerous questions. I haven't been able to add my questions and notes to original intake forms, nor to add discussion notes following an initial meeting with patient. I've looked in the help section, and for example, it says, every form has a phrase, "any changes?" at the top, and if you click YES, the form will open. I don't see any such phrase anywhere.

Overall: It is merely a way for me to keep track of patient's intake form answers. I can't do anything else with it.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback Carole. It sounds like a phone call to answer your list of questions is best. Please feel free to arrange a call by emailing support@soapvault.com.

I do enjoy the program overall.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product is user friendly and has a fantastic concept to charting.

Cons: At times the objective isn't their to choose. An other option should be added to incorp our findings properly.

Wonderful!

Jul 10, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros.
I really like the online booking feature, great thing to offer clients.
Text reminders is another amazing feature.
Emailing of intakes forms is probably my favorite, knocking away the need for paper work.

Cons: Cons is availablility .. can get quite frustrated with how sensitive it is.
Online booking can get confusing on how to set up.
It's a pain that text reminders is an additional fee even though it's free with trial.

Overall: The ability to run a business on my own without a receptionist

This software has been a godsend since I just started my business, and has made the transition easy

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant updates, tutorials, nice calendar view and flexibility with scheduling. Soap note taking is varied and functional

Cons: Notifications when appointments are made only through email. Software can run slow, some notifications aren't necessary, and when I have to click on it to go away it's too slow to load

Overall: Freedom from having to be on the phone with people for them to schedule appointments, concrete backup of records

I really enjoy using Soap Vault for my massage clients!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy that the software is easy to use and easy for my clients to book online. New features like the email and text reminders have really been a lifesaver.

Overall: I love the ability for clients to book online, and for me to regulate my schedule daily. It is very easy to use ! I love the email and text reminder option for my clients!

There have been many updates

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The text messaging reminders for my clients as well as the ease of inputting data. I enjoy the duplicate option also.

Cons: The preprogrammed services always start at 30 minutes when it used to just drop down. I like to choose how long the service is and used to just select the time frame. I loved how it used to do that.

Overall: Ease of use and getting away from paper charting.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. Please email us at support@soapvault.com and we can help you with your service setup.

Absolutely Great Customer service and love the professional look of the system!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Soap Vault is easy to use and looks very professional. The customer service is top notch. If you have a request or need an adaptation they are always willing to hear your ideas and make it better for you.

Cons: Would love to be able to embed into my own website rather than having a book now link button. And wish I could remove the charge rates or make them variable instead of one set price.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. You actually can embed SOAP Vault into your website and set variable rates. Please email us at support@soapvault.com and we'll walk you through it.

Easy

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can email my clients their intake form from any device. Doing to notes have been so much easier as well.

Cons: I have A LOT of different services and it's been hard to accommodate to my needs. I do give discounts and it's was difficult to do that.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. We can help you with setting up your services, just email us at support@soapvault.com.

Very easy to use, can log in from multiple devices

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: email reminders for clients, easy to use dashboard, keeps track of finances, receipts, and if clients arrive

Cons: I wish it was available as an iPad app, my office has a desktop which is not transportable. Periodically I get an error message when submitting info

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for your feedback. SOAP Vault is a mobile compatible web app, it just needs an internet connection.

Absolutely fantastic

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that everything is in one place, no need to use a bunch of different programs to get the job done
Ease of online booking

Cons: When on my Ipad I have to double click to get anywhere within the site. (Very minimal problem)
Not able to turn off services for online booking but still be able to book those services when clients call. Such as our hotstone massage or 30 minute massage

Overall: Being able to have my SOAP notes right in with my client inforamtion

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. We recently added the ability to hide specific services for online booking or make services "Call to Book". Just see here for more info: https://soapvault.zendesk.com/hc/en-us/articles/206349606-Setting-up-Services

Love the system. It has made my massage therapy business run much more efficiently.

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ablitly to connect from most anywhere! It's great to be able to do client files while at.home instead of needing to stay late at the office

Cons: I find connecting from a phone doesn't run as smoothly as a computer when trying to book clients. I find when trying to scroll up or down on a day it usually pops up me trying to book.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for your feedback.

Excellent product! Have recommended to other Health Care providers already!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly interface (for admin and user), quick response from technical support, vast uses in comparison to other online schedulers (SOAP Notes, Intake Forms) and is mobile device friendly (collapsible).

Cons: Can't schedule multiple locations for mobile RMT's yet, but I have been in contact with customer service and have been notified that SoapVault is currently working on it. Also, the price could be a bit better, but considering all the additional services we get, it's not too bad.

Overall: Peace of mind due to simple user interface (for both admin and clients).

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback!

Overall positive, good note-taking option.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Organisation, client communication, multi-level diagrams

Cons: I want to be able to copy & paste pins, and to have the pins in one record carried forward to a subsequent treatment, and be modifiable

Overall: Secure cloud storage, governing body compliant, easy client communication

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. You can already duplicate previous notes, just see here: https://soapvault.zendesk.com/hc/en-us/articles/200493294-How-do-I-duplicate-a-previous-SOAP-note- You can also edit tags (including drag and drop existing tags), just see here: https://soapvault.zendesk.com/hc/en-us/articles/205755963-Tagging-SOAP-Notes

Very easy to use, and easy on my hands after a long day at work!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easily accessible it is. All you need is a device with data/wifi and you can access your charts. I also LOVE how easy it is to type compared to hand writing notes; after a long day at work when I had paper notes my hand would be exhausted and it was almost difficult to write. I don't have that issue with soapvault!

Cons: I just sat here for 10 minutes trying to think of something negative and am unable to come up with anything. Any little thing I had an issue with, or thought would be a good idea, I messaged the admin and they would respond right away with a positive attitude!

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback!

Soap vault is easy to use, easy to access for my patients, and has streamlined bookings.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the online booking, It's easy to use and the patients really like it. I like the email notifications both for myself and my patients. I like that the chart notes are saved to the cloud, and secure, and that I don't have to sort through paper files anymore.

Cons: I wish Soap vault would offer a domain service for their online "book now" button. As it is, I have to purchase my web domain and hosting elsewhere, just to put the "book now" button on it. It's a hassle and costs me extra.

Overall: I gained online booking, paperless charting, email reminders for patients of their appointments and digital intake forms. All super useful and my patients love it.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback! Your suggestions will be passed to our Product Team!

great. still practice to get used to

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: general speaking . love this program . still practice . great produce. still some detail to need to be improved

Cons: need to send the new form to client email address. that would be great if I can also send the link to client cell phone.
also the form too complicated.
also that would be great if there is signature pad on cell phone or laptop.

thx

Overall: faster and easier

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback! Your suggestions will be passed to our Product Team!

Soapvault is very easy to navigate. I love the simplicity

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I love that new features are always being added. It's great value for what I spend.

Cons: Tagging came be time consuming. Especially on a mobile device.
There's no specific section for remedial exercise.

Love it!!!!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly, and makes everything so simple. I love that I can tag or draw on my notes. I love that the intake or is customizable.

Cons: Sometimes the tagging will not let you tag the one you want, can be a little laggy, sometimes when clients submit an intake form it won't go through but won't let them do it again so I have o over ride it and do it all manually.

Overall: It's easy to use, and I love the way it saves and organized everything for me. As a busy business owner and a mom of 3 I don't have alot of free time but soapvault has saved me time with my charting

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback! Yes, we've recently resolved some issues with the intake form submission. Also, speed has significantly been improved over the past month.

Easy to use for both myself and clients

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Email features and financial analysis makes accounting easier. Clients love the reminders and ease of health history forms

Cons: I wish there was an app for my phone for this program. That way I could chart from anywhere at anytime.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. SOAP Vault is a web app which is compatible smartphones and tablets, it just requires an internet connection.

Just recently began using SoapVault, and it is a beginner's dream.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is easily accessable.
All in one service so you don't have to go to multiple softwares.

Cons: So far, I haven't found anything that's not to like. I would like to see maybe the option to draw from previous notes when making a new soap note.

Overall: Easy appointment management.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. Duplicating notes is possible already, just see this help article. https://soapvault.zendesk.com/hc/en-us/articles/200493294

I've been using this for the past 3 months or so, it has helped me to be organized, it's awesome.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The soap notes how you can write down everything you need and the appointment features like reminders

Cons: The finance area I think it needs more work. I think it would be nice if it shows payments also in a graphic like a diagram, if it would help to calculate gst taxes etc.

Overall: To book appointments from the website and Facebook, also to make my soap notes paperless.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback! A revamped finance section is in development! :)

Everything I thought it would be and more.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use for me and for my clients. The SOAP charting is clear, concise and simple to use either on a phone or computer.

Cons: Mobile version is a bit slower than computer version. Would be nice if reminder emails could be more personalized.

Overall: Accurate scheduling, simple and clean SOAP charting. Ease of printing or emailing.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback! You can customize all the patient notifications (email and SMS), just see this link: https://soapvault.zendesk.com/hc/en-us/articles/206115240-How-do-I-customize-notifications-sent-to-patients-

Very user friendly!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface. Everything is easy to find and to use. It's very handy having everything with you at all times.

Cons: As far as I've used this program I haven't had any issues. The only thing could be if you device didn't have power and you couldn't acceess it. But this doesn't relate to the program itself.

Vendor Response

by SOAP Vault on July 10, 2017

Thanks for the feedback. I hope the 0/5 stars for Customer Support was just an error ;)