# Noterro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Noterro Software - reviews, pricing plans, popular comparisons to other Massage Therapy products and more.

Source: https://www.capterra.com/p/164994/SOAP-Vault

---

# 

 Noterro Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Noterro

## What is Noterro?

Everything you need to run a better practice. Noterro is an online clinic management tool for Massage Therapists, Physiotherapists, Chiropractors, and other health care providers. Our practice management software comes equipped with features such as medical charting software, SOAP notes software, predictive charting, patient assessment software and more to help you run a better practice

## What is Noterro used for?

[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 626 user reviews

Reviews sentiment

Positive

98%

Neutral

1%

Negative

0%

Pros & cons

Responsive and helpful assistance

Affordable solution for small practices

Occasional performance and usability problems

Limited payment and billing features

Starting price

$30

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Appointment Scheduling / 2026
-   Chiropractic / 2026
-   Medical Spa / 2026
-   Mental Health / 2026
-   Physical Therapy / 2026
-   Medical Practice Management / 2025
-   Medical Scheduling / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

-   Occupational Therapy / 2026
-   Patient Scheduling / 2026
-   Physical Therapy / 2026
-   Speech Therapy / 2026
-   Massage Therapy / 2025

Do you work for Noterro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://noterro.com&name=Noterro)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Noterro

4.8 (626)

VS.

[4.8 (518)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting Price

$30

Flat Rate, Per Month

Starting Price

$54

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (626)

Ease Of Use

4.6 (518)

Value For Money

4.8 (610)

Value For Money

4.7 (459)

Customer Service

4.8 (608)

Customer Service

4.8 (493)

## Noterro alternatives

[4.4 (611)](https://www.capterra.com/p/145039/WellnessLiving/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (328)](https://www.capterra.com/p/187593/Mangomint/reviews/)

Starting price

$165.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

## FAQs about Noterro

Overview

### What problems does Noterro solve?

Noterro helps clinics and solo practitioners eliminate paper files, double bookings, missed appointments, and slow charting by combining online booking, digital intake forms, SOAP notes, reminders, invoicing, and calendars in one system. Massage therapists, wellness clinics, and growing multi-practitioner practices benefit most from faster admin work and better day-to-day organization.

Answer based on 410 reviews

Overview

### Which roles and teams benefit most from Noterro?

Noterro is most used by massage therapists, registered massage therapists, chiropractors, and acupuncturists who need to manage appointments, charting, billing, and patient records in one place. Clinic owners, directors, and CEOs benefit from streamlined scheduling, online booking, payment processing, and practice oversight across solo and multi-provider wellness businesses.

Answer based on 626 reviews

Overview

### What company size and industries is Noterro built for?

Noterro is built for small health practices, with 99% of reviewers coming from small businesses and 70% from Health, Wellness and Fitness. It also serves Alternative Medicine at 10% and Hospital & Health Care at 8%, aligning with its focus on clinic software for health practitioners.

Answer based on 626 reviews

Features and Usability

### What are the key features of Noterro?

Noterro includes core practice management features like online booking, appointment scheduling, client management, SOAP notes, and billing and invoicing. Differentiating features include customizable forms and templates, calendar sync, SMS and email reminders, multi-location support, and integrations such as QuickBooks, Square, Mailchimp, and TELUS Health.

Answer based on 263 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Noterro starts at $30/month for Core for one practitioner, with Plus at 50 and Max at 70; extra practitioners cost 12, 20, or 25 monthly. A free trial is available. Reviewers often call it affordable for solo and small practices, though some mention paid add-ons and limits as clinics grow.

Answer based on 143 reviews

Integrations

### Which third-party tools and platforms does Noterro integrate with?

Noterro integrates with Google Calendar and Microsoft Outlook for scheduling, Mailchimp for email marketing, Square Payments and Square Point of Sale for payments, and accounting tools such as QuickBooks and Xero. Reviewer mentions also reference Squarespace, Wix, and Worldline, giving Noterro integrations across booking, billing, and marketing workflows.

Answer based on 101 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Noterro?

Noterro is generally quick to learn for practitioners and small teams, with live online sessions, webinars, documentation, and videos available for training. Reviewers say nontechnical users often get started fast, while admins handling setup, forms, booking rules, or insurance workflows may need more time and occasional support.

Answer based on 48 reviews

Getting Started and Support

### What customer support options does Noterro offer, and how do users rate the experience?

Noterro offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, helpful, and willing to troubleshoot step by step, with some noting phone or web-based guidance. A few mention slower chat replies, difficulty getting immediate help, or answers that feel too generic.

Answer based on 263 reviews

Security

### How does Noterro handle data security and access control?

Noterro uses secure cloud storage for chart notes, forms, and client records, with two-factor authentication and attention to HIPAA, privacy, and governing-body compliance. Reviewers also mention secure Canadian servers and online access to records. Some note privacy gaps, including limited practitioner-level separation of patient access and extra fees to store certain documents securely.

Answer based on 19 reviews

## Who uses Noterro?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 127 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 127 reviews

Health & Medical

66%

Health & Medical

66%

Administrative

13%

Entrepreneurs/ Owners

9%

Finance & Accounting

1%

Others

11%

Top industries

Based on 127 reviews

Health, Wellness and Fitness

67%

Hospital & Health Care

11%

Medical Practice

10%

Alternative Medicine

8%

Other

4%

## Pros and Cons

Responsive and helpful assistance

96% positive reviews out of 231

Most reviewers appreciate customer support’s quick responses, personalized help, and willingness to address concerns.

Occasional performance and usability problems

56% negative reviews out of 66

Some reviewers report slow loading, glitches, and inconsistent performance, especially across devices and browsers.

Affordable solution for small practices

97% positive reviews out of 114

Most reviewers find pricing highly reasonable, offering essential features at a lower cost than competitors.

Edun V

Owner and operator, 1 employee.

"Noterro is an excellent program it does everything I require to run my business and a fraction of the cost of some competitors"

Limited payment and billing features

37% negative reviews out of 54

Some reviewers find payment integration, insurance handling, and billing options confusing or lacking necessary flexibility.

Efficient diGital workflow management

97% positive reviews out of 37

Most reviewers describe the paperless system as a major time-saver, streamlining tasks and reducing paperwork.

Kazimea S

counsellor, 1 employee.

"It is such a time-saver and has helped me feel better about the admin time required by running a private practice."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

4.8 (282)

65.60% of 282 reviewers that rated this feature as important or highly important

Noterro offers a streamlined online booking experience, letting clients book, reschedule, or cancel appointments anytime. Users think it saves time, reduces admin workload, and is easy for clients, though some want more customization and integration with platforms like Google and Blue Cross.

Appointment Management

4.8 (282)

62.77% of 282 reviewers that rated this feature as important or highly important

It gives you tools to efficiently manage, move, and track appointments, including color coding, blocking time, and handling no-shows. Reviewers appreciate the ease of editing, rescheduling, and organizing appointments, while some wish for more flexible reminder options and weekly overviews.

Appointment Scheduling

4.8 (242)

67.77% of 242 reviewers that rated this feature as important or highly important

With this capability, you can easily set, view, and adjust appointments, including recurring bookings and waitlists. Reviewers appreciate its intuitive, user-friendly design, customizable options, and the ability to prevent double bookings, though some mention setup can be time-consuming.

SOAP notes

4.6 (219)

67.58% of 219 reviewers that rated this feature as important or highly important

You benefit from quick, digital SOAP note-taking with visual diagrams and tagging. Some users say it’s easy to use, saves time, and offers helpful templates, but others want more customization, streamlined charting, and better options for detailed clinical assessments.

Confirmations/Reminders

4.7 (203)

68.47% of 203 reviewers that rated this feature as important or highly important

This aspect helps you automate appointment reminders via email, text, or call. Reviewers appreciate customizable messages, reduced no-shows, and flexible timing, but some mention extra SMS costs and wish for more options to send multiple reminders or customize notifications by appointment type.

Scheduling

4.8 (225)

68.44% of 225 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Noterro 90 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

It gives you tools to efficiently manage, move, and track appointments, including color coding, blocking time, and handling no-shows. Reviewers appreciate the ease of editing, rescheduling, and organizing appointments, while some wish for more flexible reminder options and weekly overviews.

With this capability, you can easily set, view, and adjust appointments, including recurring bookings and waitlists. Reviewers appreciate its intuitive, user-friendly design, customizable options, and the ability to prevent double bookings, though some mention setup can be time-consuming.

Creation, administration, and evaluation of assessments or tests

Automatically create schedules based on business needs or employee availability and qualifications

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Create and schedule group classes, recurring appointments, and private sessions, etc.

Schedule in-person or online classes

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

This aspect helps you automate appointment reminders via email, text, or call. Reviewers appreciate customizable messages, reduced no-shows, and flexible timing, but some mention extra SMS costs and wish for more options to send multiple reminders or customize notifications by appointment type.

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Financial system that helps create and manage physical/digital credit cards and track transaction activities

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Accept and process credit/debit card transactions

Track products that are for sale at a reduced price or part of coupon promotions

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Track employee schedules, availability, and performance across projects and tasks

Create and securely store digital patient records

Plan an event's time and location

Serves chiropractic practices

Designed for medical spas

Designed specifically for physical therapy practices

Specific for use in spas and salons

Designed for yoga and pilates studios

Store, manage and track all forms in a centralized location

Compliant with HIPAA, which sets standards for sensitive patient data protection

Transactions that typically involve face-to-face interactions between the payer and the payee

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Database of members to track personal information of individuals and families

Manage and support multiple locations

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Noterro offers a streamlined online booking experience, letting clients book, reschedule, or cancel appointments anytime. Users think it saves time, reduces admin workload, and is easy for clients, though some want more customization and integration with platforms like Google and Blue Cross.

Track and organize online shifts

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Managing and tracking patient health, progress, communication, and treatment plans

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Accept, record, and reconcile financial transactions

Track and organize physician schedules and pertinent information

Manage physician availability and schedules

Accept and process customer payments for products or services using hardware and software

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Design, communicate, and distribute incentives to perform a specific action

Active reporting of data and metrics

Ability to record, store, update, and retrieve information

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the rescheduling of appointments

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Reminders sent via SMS/text message

You benefit from quick, digital SOAP note-taking with visual diagrams and tagging. Some users say it’s easy to use, saves time, and offers helpful templates, but others want more customization, streamlined charting, and better options for detailed clinical assessments.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Create treatment plans that document interventions and outcomes to track patient progress

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.5 (626)

4.5

Based on 626 reviews

## Pricing

Value for money

4.8 (610)

Free Trial

[View pricing plan details](https://www.capterra.com/p/164994/SOAP-Vault/pricing/)

Core

$30.00

Flat Rate,Per Month

It includes:

-   Clinic Branded App
-   Charts & Forms
-   Billing, Payments, Simple Insurance
-   Scheduling & Online Booking
-   Google Calendar 2-Way Sync
-   Unlimited Locations & Assistants

Plus

$50.00

Flat Rate,Per Month

It includes:

-   Everything in Core
-   File Uploads
-   Waitlists & Waitlist Notifications
-   Location-Specific Services
-   Online Booking Restriction Labels
-   Text & Call Reminders
-   Insurance Codes & Policies
-   Superbills (US only)

Max

$70.00

Flat Rate,Per Month

It includes:

-   Everything in Plus
-   Packages
-   Memberships & Automatic Payments
-   Dedicated Phone Number
-   Google Analytics Integration
-   Insurance Claims & Payments
-   TELUS eClaims Integration (Canada only)
-   Availity, Office Ally, Trizetto Compatibility (US only)
-   CMS-1500 Auto-fill (US only)

Value for money

4.8 (610)

4.8

Based on 610 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[

Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (608)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (608)

4.8

Based on 608 reviews

## User reviews

Overall rating

4.8

Based on 626 reviews

Filter by rating

5(487)

4(127)

3(9)

2(2)

1(1)

Mentioned topic

Sorted by most recent

LK

Lexi K.

HR Admin

Airlines/Aviation

### "I like using it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 30, 2026

As a user, it is user friendly. I cant speak from the business side, but I hope it is just as easy..

Pros

I liked how easy it was to book. Just about seamless everytime. I am always looking for a booking service to be easy.

Cons

No cons. It texted you to confirm. Was easy to find services. My local nail and hair salon use this and I like it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

Katerina P.

Speech-Language Pathologisy

Hospital & Health Care

### "Great experience!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

I love using Noterro, given that it is very useful for clinical documentation in my practice. It is clear and organized.

Pros

I really like the communication in terms of customer service. Whenever I needed help, someone reached out to me.

Cons

There is nothing I didnt like. Overall, I am pleased with Noterro's services. Perhaps things will come up as time goes on.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reasons for choosing Noterro

Noterro was less expensive than Jane, which I preferred

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 4, 2026

Thanks Katerina for your kind words, and updating your review from last year. Feel free to refer any practitioners - both of you get a free month for each referral!

SG

Sasha G.

Physiotherapist, Owner

Health, Wellness and Fitness

### "Great value, lots of room for improvement "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 30, 2025

We are happy with Noterro and hope to continue if the above features listed in the "cons" section have a plan to improve.

Pros

Great value for money, great customer support, appointment reminders, continued improvement of the software and features, ability to send follow up emails through Noterro

Cons

Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reasons for choosing Noterro

The price of noterro is superior to Jane, however the features in Jane exceed Noterro.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2025

Thanks for the detailed feedback. You're right about many of those cons, and they're on the roadmap. Some are coming soon.

TS

Tsehay S.

Osteopathic Manuel Practitioner

Health, Wellness and Fitness

### "Amazing customer service ! "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

September 7, 2025

So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive!

Pros

The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to

Cons

Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 8, 2025

Thanks for the feedback Tsehay!

RB

Ryan B.

Chiropractor

Health, Wellness and Fitness

### "Good software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 26, 2025

It’s been very good. I like the user friendly interface. I love the online ability to check my schedule anywhere. I like how u can make notes on patients too

Pros

I like how it streamlines my billing and appointment scheduling. I love the auto text and email reminders

Cons

Occasional glitches where page won’t load but this hasn’t happened much. It happened today and received a swift fix from customer service

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reasons for choosing Noterro

I liked the ease of use and had familiarity with it as massage therapists used it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 29, 2025

Thanks for the feedback Ryan!

TB

Theresa B.

Owner and Massage Therapist

Medical Practice

### "Best for your money"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2025

My experience has been wonderful. I've been with them for years and I have no plans to ever go anywhere else. Easy to use. Best support I've ever had. No issues, no complaints (that they couldn't fix!)

Pros

The customer service is hands down the best I've ever worked with. They are always willing to help, kind to those of us who need a little more tech help, and respond quickly. The app is wonderful. Simple to use but highly efficient. For the money you will not find anything better.

Cons

I would love to see the myoman in my previous notes pop-up but honestly it's more preference than an issue.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

Reasons for choosing Noterro

I like how easy it was to use and early on was very impressed by the customer support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Melissa S.

Massage therapist

Health, Wellness and Fitness

### "Customer service experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 18, 2025

My overall experience has been great customer service always answers quicker than the estimated time and always solve the problem right away

Pros

Notaro is very user-friendly when I had any questions. They are quick to answer and solve my problem.

Cons

At this time, there’s nothing that I’m unsatisfied with about Notaro. They are always improving in solving any issues that may have been a problem

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Pricing and simplicity of online booking

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 19, 2025

Thanks for the review Melissa!

MP

Madison P.

Massage Therapist

Hospital & Health Care

### "Would recommend Noterro"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 6, 2025

Noterro has been great so far. Super easy to use and customer service is excellent with communicating and helping.

Pros

The calendar is very easy to use and I love having all my notes easily accessible. Also I love that I can upload photos straight to the clients profile.

Cons

There’s no future analytic reports. I would love to know how I’m doing so far and how my future year looks.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

(Not ClinicSense but you didn’t have Jane App on drop down menu) Jane App was extremely expensive for the features that you get.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reasons for choosing Noterro

Again, the price was super expensive for the features that you get.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 10, 2025

Thanks for the feedback Madison!

AR

Abigail R.

Acupuncture Physician

Alternative Medicine

### "Great timely service."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 4, 2025

So far it’s been a positive experience. Both the sales rep and technical support team have been very attentive and helpful in personalizing our experience.

Pros

Easy to navigate as a new provider. The platform syncs w my square acct. Love that Incan forward link to my own app.

Cons

Thus far, there’s nothing that I dislike. It appears to address all concerns and modalities we need for our practice.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reasons for choosing Noterro

I like the immediate response and assistance in setting account.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 10, 2025

Thanks Abigail for the review!

AF

Amanda F.

RMT, R.Ac

Health, Wellness and Fitness

### "Great for clinics!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2025

Overall my experience with Noterro have been great, my clients like it, and I find it easy and straight forward to use.

Pros

The team at Noterro is always quick to respond to any enquiries you have, and they are constantly updating the software to make things better for the users.

Cons

Nothing really, any things I didn't like about it was fixed during the upgrade! So I'm overall very happy with Noterro

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reasons for choosing Noterro

Overall its just a better price and easier to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 4, 2025

Thank you for the review Amanda!

[View all Reviews](https://www.capterra.com/p/164994/SOAP-Vault/reviews/)

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