# Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Noterro

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

CS

Chika S

Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good“

May 29, 2025

SG

Sasha G

Physiotherapist, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,“

September 30, 2025

MB

Marsha B

Registered Massage Therapist and Rapid SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“I like that NoTerro offers a one-stop shop go charting, scheduling, invoices, reminders, uploads, insurance & payment integration.“

August 21, 2024

AZ

Arleta Z

Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months.

“I used to spend so much time taking phone calls from clients because they "couldn't get online booking to work" through my previous systems.“

May 19, 2024

AZ

Arleta Z

Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months.

“they can easily manage appointments online without hassle and I could link noterro to my website for seamless online booking.“

May 19, 2024

SF

Sergio F

Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months.

“Gift Cards are difficult to manage, integration with Mailchimp didn't work.“

July 22, 2024

SS

Selina S

Registered Massage TherapistMedical Practice, Self-employedUsed the software for: 6-12 months.

“Clients have no issue signing up, using the website to book appointments. If a client makes 2 accounts I find it much easier to just merge them.“

July 4, 2024

HE

Hannah E

OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“I thought there was a text reply option for confirmation of an appointment but that wasn't the case.“

May 28, 2024

## Showing most helpful reviews

Showing 1-25 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dr. Jonathan Y.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Top of the pack"

January 9, 2025

5.0

Probably the best Clinic Management Software I've seen. Everything works great!

Pros

Easy to use, very intuitive scheduling system. Forms are very good and easy to use and edit. Support is A++ in guiding me through any issues.

Cons

The outlay of the scheduling system could be improved with more options for customization. Sending forms to new patients are often sent to spam as they are automated, so i would have to inform them to check the spam mail (which could be not a great first impression to new patients).

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[OCA Aspire](https://www.capterra.com/p/247580/OCA-Aspire/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

I saw another clinic using it, and it looked great.

Review Source

Response from Noterro

January 10, 2025

Thanks for taking the time to share this feedback with us. We really appreciate it!

MB

Marlee B.  
Registered Massage Therapist  
Medical Practice  
Used the software for: 2+ years

### "Hands down recommend Noterro"

January 16, 2025

5.0

Extremely happy as a solo practitioner. Every feature speaks to their attention to detail from the custom forms, clinical notes, snippets, notifications, etc. Custom Notes, scribe and snippets make note taking a breeze and much more detailed than my previous paper records. Noterro takes user feedback into consideration when making their regular system updates, improvements and new features. Their customer service responds within minutes, it can’t be beat.

Pros

Fast, simple and easy to learn how to use. Regular webinars highlighting system upgrades and new features and Noterro’s YouTube how to videos make setting up accounts a breeze. Their impeccable customer service cannot be beat. I didn’t know what I was missing before becoming a user!

Cons

I honestly don’t have one bad thing to say about Noterro. It has revolutionized my practise.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Simpler format for sole practitioners. Less unusable features for myself as an RMT with Noterro. I felt as if I would utilize all noterros features and they’re geared towards rmts.

Review Source

Response from Noterro

January 17, 2025

Thanks for this incredibly thoughtful review. We're so glad to hear you've had such a positive experience using Noterro!

IV

Ingrid V.  
Physiotherapist  
Medical Practice  
Used the software for: 2+ years

### "Good price"

November 18, 2024

3.0

The experience too work with noterro is very good

Pros

Simple, the cost is low. It is easy to use.

Cons

Not enough options. No physitrack link. Insurance seems too complicated option. Scribe is too much like reading a novel when used.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

I did choose it because it was much cheaper

Review Source

Response from Noterro

November 25, 2024

We'd be happy to help you with insurance, just reach out to support@noterro.com and we'll setup a call.

LS

Lauren S.  
Registered Psychologist  
Mental Health Care  
Used the software for: I used a free trial

### "A Good Alternative to Jane App"

April 22, 2025

5.0

Overall, it was easy to set up my practice and has been a good experience working in the EMR.

Pros

As a new practice I need to limit costs and it is much more affordable than Jane App.

Cons

Initially, I didn't like that it didn't have an integrated video platform but I discovered I can use the video platform integrated into PsychologyToday (a subscription I'm already paying for) and but not having it integrated here, I can likely cut costs.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Noterro

It offered more features for a better value which was needed as a solo practitioner just starting out.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I found that the cost was far too high while I was trying to start my business. I also didn't like that essential features would require me to increase my subscription.

Review Source

Response from Noterro

April 23, 2025

Thanks for taking the time to leave your review. We're so glad you've had a positive experience using Noterro!

MP

Michelle P.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Affordable and User Friendly"

December 16, 2024

5.0

So far it has been great. I have recommended the chiropractor to switch over from Jane to Noterro as well as two fellow RMTs. I will continue to tell people about how affordable and user friendly it is.

Pros

I like how affordable noterro is. I like how noterro is newer and therefore growing and always improving. I like how easy noterro is to use. I like how helpful tech support is and how personal it is. You are not just talking to a robot.

Cons

I dislike when noterro updates during work hours. Sundays or very early would be preferable. I dislike how sometimes noterro goes to peoples spam inbox.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price. Another RMT telling me about it. Another RMT giving me the free referral.

Review Source

Response from Noterro

January 10, 2025

Thanks for taking the time to share this feedback with us and for recommending Noterro to others. We genuinely appreciate it!

CS

Chika S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Suggestion for Clinical notes "

May 29, 2025

4.0

Pretty happy so far but it would've been better if it was cheaper. Asking things online I got the answers by a human pretty quickly which was really good

Pros

Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good

Cons

Clinical notes would've been easier to read if multiple notes from different dates show on the same screen like Cliniko does

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Calender of Acuity wasn't easy to use and how it appeared wasn't so good. Plus I needed to add another clinic location which I couldn't do on Acuity

Review Source

Response from Noterro

May 29, 2025

Thanks for your feedback Chika! You're able to cycle through past notes while viewing a clinical note, the button for this is in the menu at the top-right of the note.

CS

Cameron S.  
Chiropractor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great ehr for chiro use "

June 19, 2025

5.0

Great so far looking forward to the long term use for my patients. Nothing negative and relatively cheap compared to other chiro ehrs, plus that theyre web based.

Pros

Ease of use, super easy to make availability for doctors as well as make appointments on dot for new patients and their accounts. Super user friendly

Cons

Sometimes guiding through sections for specific needs can be hard but the ai helper or live help is super convenient to use.

Alternatives considered

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)

Reason for choosing Noterro

Didn’t have uses and memberships like noterro does

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Easier to use and cost, especially for cash based practice.

Review Source

Response from Noterro

June 21, 2025

Thanks for the review Cameron!

MM

Mandy M.  
Admin practioner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great expierence so far"

June 6, 2025

4.0

So far i have had a great expierence with this site. I am still leaving and navigating through it. Enjoying it.

Pros

The ease of navigating the site. I find it easy to understand. The chat featire has been helpful and I get a quick response.

Cons

I Haven't found anything that i do not like yet. Im still learning about the site. If i find anything i do not like I'll update.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing Noterro

I haven't fully chosen noterro yet. I am still navigating to see what works best for me.

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

If I haven't fully switched yet, i'm still in the trial version of this program.

Review Source

Response from Noterro

June 21, 2025

Thanks for the feedback Mandy! Reach out if you have any other questions.

MP

Madison P.  
Massage Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Would recommend Noterro"

July 6, 2025

4.0

Noterro has been great so far. Super easy to use and customer service is excellent with communicating and helping.

Pros

The calendar is very easy to use and I love having all my notes easily accessible. Also I love that I can upload photos straight to the clients profile.

Cons

There’s no future analytic reports. I would love to know how I’m doing so far and how my future year looks.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Again, the price was super expensive for the features that you get.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

(Not ClinicSense but you didn’t have Jane App on drop down menu) Jane App was extremely expensive for the features that you get.

Review Source

Response from Noterro

July 10, 2025

Thanks for the feedback Madison!

AR

Abigail R.  
Acupuncture Physician  
Alternative Medicine  
Used the software for: I used a free trial

### "Great timely service."

July 4, 2025

5.0

So far it’s been a positive experience. Both the sales rep and technical support team have been very attentive and helpful in personalizing our experience.

Pros

Easy to navigate as a new provider. The platform syncs w my square acct. Love that Incan forward link to my own app.

Cons

Thus far, there’s nothing that I dislike. It appears to address all concerns and modalities we need for our practice.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

I like the immediate response and assistance in setting account.

Review Source

Response from Noterro

July 10, 2025

Thanks Abigail for the review!

MS

Michelle S.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "One-stop platform for my massage business"

February 13, 2025

5.0

Noterro has met all my needs so far and has been integral to operating my massage business.

Pros

I’m a massage therapist, and Noterro is a one-stop platform for my business, integrating both business and external calendars, online booking, forms, reporting, invoicing, payment system integration, etc. I really appreciate the notifications feature too, which helps to keep me on top of things that would otherwise get overlooked, like client birthdays and etc. Customer service has been quick to respond and help me to resolve issues when I’ve reached out with questions.

Cons

I’d appreciate some more flexibility with the layout, functionality, and appearance of the web portal for client online booking. But I’m happy with the application.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Noterro provided everything I was looking for at a more affordable price

Review Source

Response from Noterro

February 25, 2025

We've documented your product feedback. Thanks for taking the time to leave this review and for choosing Noterro!

RA

Rose A.  
Owner and Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "User-friendly application with amazing support team"

April 3, 2025

5.0

So far so good. The team is very accommodating and support is always available.

Pros

Setting up is straightforward. There's a plan for every size of clinic. Support is amazing and timely!

Cons

Not applicable - I have not found any that was not satisfactory.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Ease of use, ease of deployment, size of business, integration

Review Source

Response from Noterro

April 7, 2025

Thanks for taking the time to leave this review! We're so glad you've had a positive experience with our product and our team, Rose!

DY

Deen Y.  
Owner and Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Totally recommended"

February 1, 2025

5.0

It is a great system for the price, it's hard to find a better deal, and the quality is good.

Pros

Easy to learn and can be ussed efficiently from both phones and PCs.

Cons

would like to see improvement in Noterro GO

Switched from

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)

Online booking, and the cost doesn't match the value

Review Source

Response from Noterro

February 25, 2025

Our team is working hard to officially release and improve Noterro GO. Thanks for taking the time to leave this review!

LL

Lisa L.  
Owner and Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love Noterro!"

August 22, 2024

5.0

Noterro has been easy to use and very up-to-date with the latest technology that might be beneficial to running a massage therapy practice.

Pros

I love that everything is so streamlined and user friendly. I like that there are useful integrations that I use all the time, like integrating Square for payments and Mailchimp for marketing.

Cons

There isn't anything that I don't like about Noterro.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

Reason for choosing Noterro

I felt that Noterro was a better value for the price.

Switched from

[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

I felt that Owl Practice wasn't well suited for a massage therapy business. It also lacked a lot of customizations that I want in a platform.

Review Source

Response from Noterro

September 3, 2024

Thanks for the review Lisa!

JAB

Jo Ann B.  
Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Always prompt, great service"

October 31, 2024

5.0

Wonderful! Noterro has always been courteous and quick to address any issues.

Pros

The prompt response. Nick was fast to call and quick to look into my problem.

Cons

Nothing. The rare incidents I’ve had over the past 4 years have always been solved promptly.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Noterro offered a more comprehensive product designed with massage therapists in mind.

Review Source

Response from Noterro

November 12, 2024

Thanks for your kind review!

FV

Frances V.  
Massage practitioner  
Hospital & Health Care  
Used the software for: I used a free trial

### "New to Noterro "

December 4, 2024

5.0

Excellent response time to chat with an agent!

Pros

Easy to use. Easy to schedule. Still navigating it's features and benefits

Cons

Using chrome book. Can't scroll down on calendar? Still trying to navigate the site.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Price/value /features. Trial period no credit card required. Will save money on square booking features!

Review Source

Response from Noterro

December 11, 2024

Thanks for the review Frances. If you have any trouble, just reach out to support@noterro.com and we'll be happy to help.

MC

Monica C.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software "

October 1, 2024

5.0

Noterro always answers questions very quickly and efficiently.

Pros

The ease of use for the therapist and client

Cons

I can’t use any of the software off-line. I would like to be able to chart while not having Internet.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Noterro was cheaper and looked more user friendly.

Review Source

Response from Noterro

October 11, 2024

Thanks for the feedback Monica.

CA

Christina A.  
Registered Clinical Counsellor  
Mental Health Care  
Used the software for: I used a free trial

### "Great Product"

October 30, 2024

5.0

Great! Quick responses and explanations when needed.

Pros

It's simple to use and works well for counselling needs.

Cons

I haven't found anything I dislike as of yet.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I used Jane app at my other company. It was more complicated and had a lot of extra unnecessary features. Plus it cost more.

Review Source

Response from Noterro

November 7, 2024

Thanks for the feedback Christina!

TS

Tace S.  
Owner Operator  
Alternative Medicine  
Used the software for: 1-2 years

### "Noterro review"

July 28, 2024

4.0

Mostly very happy with the overall performance. I love thst the team is willing to take suggestions for tweaks and improvements

Pros

Ability for clients to view and schedule appointments any time of day. The self cancellation option within a specified window is nice as well.

Cons

Having to switch from entering appointments to the schedule availability modificaion setting is painful. Also, the waitlist feature needs work as it doesn't require enough detail from clients in regards to date and time needed or an expiry date. I believe the waitlist request should expire 30 days after entry.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Noterro

Primarily price as I am a single owner business.

Review Source

Response from Noterro

August 14, 2024

Thanks for the feedback, I'll pass it along. You're able to set an expiry on waitlists. It's shown at the 35-second point of this video: https://www.youtube.com/watch?v=Yn4wLa91SMY

TS

Tsehay S.  
Osteopathic Manuel Practitioner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Amazing customer service ! "

September 7, 2025

5.0

So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive!

Pros

The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to

Cons

Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here

Review Source

Response from Noterro

September 8, 2025

Thanks for the feedback Tsehay!

cB

charlene B.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use!"

October 28, 2024

5.0

Overall it’s been a good experience. I run a very busy clinic and getting the documentation done between clients quickly is essential for me, and this software allows me to do that.

Pros

How easy it is to use. The format for what you can use this software for covers a wide range. Once you choose your format and set everything up, it can streamline your practice making your documentation process easier and faster.

Cons

Software glitches, usually after updates. I have had to contact the Noterro staff a few times after an update to communicate the difficulty I’m having but it’s always resolved.

Review Source

Response from Noterro

November 7, 2024

Thanks for the feedback Charlene!

SD

Sienna D.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great customer service"

January 28, 2025

4.0

It's made the admin side of my work a lot easier and I've been very happy with it

Pros

Customer service has been remarkably quick to reply to anything I've sent in. The online notes are making a record retrieval extremely easy for me. The online booking has made my life much easier than I could have imagined.

Cons

Depending on the browser used, sometimes typing lags or scrolling over points on the diagram is a bit lagged. It would also be nice if there was an option to add a second email to one person's account to send receipts to, but allow the person to book online with a separate email (in the case of a kid booking their own appointment, and then the receipt going to the parent)

Review Source

Response from Noterro

January 29, 2025

Thanks for taking the time to share your feedback and this detailed review with us. We appreciate it!

SC

Sebastian C.  
Business Support  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "10/10 customer support"

April 30, 2025

5.0

Pros

The customer support. They are very responsive and even have the ability to have a one on one with their senior technical staff. Can't really think of any other company that provides that.

Cons

I don't have any cons at this moment. The software and support provided is great.

Review Source

Response from Noterro

May 5, 2025

Thanks a ton for sharing your experience with us and for choosing Noterro!

LS

Luciano S.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall, it's an easy to use platform"

May 28, 2025

4.0

The service has been great if I needed help with anything. The platform is quite user friendly and easy to navigate.

Pros

The platform is user friendly and quite easy to navigate for someone that hasn't used the system before.

Cons

Some things aren't where you would think they would be. I also looked at a help article but the information was incorrect so I had to email support for help instead.

Review Source

Response from Noterro

May 29, 2025

Thanks for the feedback Luciano!

AC

Amanda C.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "You won’t regret it!"

December 12, 2024

5.0

Wonderful! More than happy with it :) !!

Pros

Amazing all in one online booking, note taking and accounting site ! I am an RMT of 11 years and have used Noterro for years !

Cons

Nothing everything has always been great!

Review Source

Response from Noterro

January 10, 2025

Thanks for taking the time to write this review. We're so glad you've had such a positive experience using Noterro over the years!

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