# Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews --- Noterro 4.8 (626) [View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Noterro Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CS Chika S Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good“ May 29, 2025 SG Sasha G Physiotherapist, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,“ September 30, 2025 MB Marsha B Registered Massage Therapist and Rapid SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I like that NoTerro offers a one-stop shop go charting, scheduling, invoices, reminders, uploads, insurance & payment integration.“ August 21, 2024 AZ Arleta Z Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months. “I used to spend so much time taking phone calls from clients because they "couldn't get online booking to work" through my previous systems.“ May 19, 2024 AZ Arleta Z Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months. “they can easily manage appointments online without hassle and I could link noterro to my website for seamless online booking.“ May 19, 2024 SF Sergio F Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “Gift Cards are difficult to manage, integration with Mailchimp didn't work.“ July 22, 2024 SS Selina S Registered Massage TherapistMedical Practice, Self-employedUsed the software for: 6-12 months. “Clients have no issue signing up, using the website to book appointments. If a client makes 2 accounts I find it much easier to just merge them.“ July 4, 2024 HE Hannah E OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I thought there was a text reply option for confirmation of an appointment but that wasn't the case.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 626 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Jonathan Y. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Top of the pack" January 9, 2025 5.0 Probably the best Clinic Management Software I've seen. Everything works great! Pros Easy to use, very intuitive scheduling system. Forms are very good and easy to use and edit. Support is A++ in guiding me through any issues. Cons The outlay of the scheduling system could be improved with more options for customization. Sending forms to new patients are often sent to spam as they are automated, so i would have to inform them to check the spam mail (which could be not a great first impression to new patients). Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[OCA Aspire](https://www.capterra.com/p/247580/OCA-Aspire/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro I saw another clinic using it, and it looked great. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback with us. We really appreciate it! SD Sangeeta D. Osteopathic Manual Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Noterro - All the best features, for half the cost! " May 26, 2025 5.0 Overall. I am so happy with Noterro and love that it’s Canadian! I am never left without any support if I reach out for help, and the staff take their time to explain everything properly. I get to enjoy amazing features for less money per month and have peace of mind with Noterro. Pros Noterro gives me peace of mind and ease of use every time without having to spend $30 dollars extra per month for the same features I love! They even provide a dedicated phone number for automated calls from Noterro (appointment reminders, etc..) Their dedicated support team help me fast and efficiently every time, which is amazing! I’ve used other booking software before, but they just left me feeling stressed and overwhelmed. Cons There’s nothing to not like! Noterro came through for me when I first opened my clinic and it’s been a joy to use it! Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Cost efficient and easy to use without the extra bills Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane was awesome, but too expensive each month for me as a new clinic owner and practitioner. Review Source Response from Noterro May 27, 2025 Thanks for your kind words Sangeeta, you're among many making the switch! IV Ingrid V. Physiotherapist Medical Practice Used the software for: 2+ years ### "Good price" November 18, 2024 3.0 The experience too work with noterro is very good Pros Simple, the cost is low. It is easy to use. Cons Not enough options. No physitrack link. Insurance seems too complicated option. Scribe is too much like reading a novel when used. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I did choose it because it was much cheaper Review Source Response from Noterro November 25, 2024 We'd be happy to help you with insurance, just reach out to support@noterro.com and we'll setup a call. KM Kristy M. CEO Hospital & Health Care Used the software for: 2+ years ### "Review from a Mobile Chiropractic Clinic" June 4, 2025 5.0 Excellent experience. I love using the product. Customer service is very helpful when there are issues. Pros Ease of use, customer service, AI capabilities. This program will allow us to scale our business as we grow Cons I wish the notes section could be more customizable. I would love to be able to have a template for my personal injury cases that I can tab through and change specific sections instead of having to add multiple snippets. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) We switched to a mobile model and needed a more user friendly system Review Source Response from Noterro June 6, 2025 Thanks for the review and feedback Kristy! VR Violetta R. Registered Massage Therapist Medical Practice Used the software for: 1-2 years ### "Effective Costumer Service & everything you need to run your practice!" May 19, 2025 5.0 The overall experience with Noterro is good. Still getting to know the program better as we go. Noterro has literally everything to run my clinic, which is amazing. Pros The most thing that I like about Noterro so far, is that I could get a quick appointment via zoom with a great customer service. Cons I didn't like the AI because it was not recording what I all said. For example all of my special tests and detailed findings were not included. It gave just a general note about it, which was disappointing .I had to re-due my notes. Unfortunately it took more time away rather than saving some time with charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Because Noterro was offered by MTAM and I needed a program to set up my Clinic. Review Source Response from Noterro May 20, 2025 Thanks for taking the time to share this feedback with us! We're glad you've had a positive experience interacting with our team. MB Marlee B. Registered Massage Therapist Medical Practice Used the software for: 2+ years ### "Hands down recommend Noterro" January 16, 2025 5.0 Extremely happy as a solo practitioner. Every feature speaks to their attention to detail from the custom forms, clinical notes, snippets, notifications, etc. Custom Notes, scribe and snippets make note taking a breeze and much more detailed than my previous paper records. Noterro takes user feedback into consideration when making their regular system updates, improvements and new features. Their customer service responds within minutes, it can’t be beat. Pros Fast, simple and easy to learn how to use. Regular webinars highlighting system upgrades and new features and Noterro’s YouTube how to videos make setting up accounts a breeze. Their impeccable customer service cannot be beat. I didn’t know what I was missing before becoming a user! Cons I honestly don’t have one bad thing to say about Noterro. It has revolutionized my practise. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Simpler format for sole practitioners. Less unusable features for myself as an RMT with Noterro. I felt as if I would utilize all noterros features and they’re geared towards rmts. Review Source Response from Noterro January 17, 2025 Thanks for this incredibly thoughtful review. We're so glad to hear you've had such a positive experience using Noterro! LS Lauren S. Registered Psychologist Mental Health Care Used the software for: I used a free trial ### "A Good Alternative to Jane App" April 22, 2025 5.0 Overall, it was easy to set up my practice and has been a good experience working in the EMR. Pros As a new practice I need to limit costs and it is much more affordable than Jane App. Cons Initially, I didn't like that it didn't have an integrated video platform but I discovered I can use the video platform integrated into PsychologyToday (a subscription I'm already paying for) and but not having it integrated here, I can likely cut costs. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Noterro It offered more features for a better value which was needed as a solo practitioner just starting out. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I found that the cost was far too high while I was trying to start my business. I also didn't like that essential features would require me to increase my subscription. Review Source Response from Noterro April 23, 2025 Thanks for taking the time to leave your review. We're so glad you've had a positive experience using Noterro! CS Chika S. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Suggestion for Clinical notes " May 29, 2025 4.0 Pretty happy so far but it would've been better if it was cheaper. Asking things online I got the answers by a human pretty quickly which was really good Pros Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good Cons Clinical notes would've been easier to read if multiple notes from different dates show on the same screen like Cliniko does Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Calender of Acuity wasn't easy to use and how it appeared wasn't so good. Plus I needed to add another clinic location which I couldn't do on Acuity Review Source Response from Noterro May 29, 2025 Thanks for your feedback Chika! You're able to cycle through past notes while viewing a clinical note, the button for this is in the menu at the top-right of the note. MP Michelle P. RMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable and User Friendly" December 16, 2024 5.0 So far it has been great. I have recommended the chiropractor to switch over from Jane to Noterro as well as two fellow RMTs. I will continue to tell people about how affordable and user friendly it is. Pros I like how affordable noterro is. I like how noterro is newer and therefore growing and always improving. I like how easy noterro is to use. I like how helpful tech support is and how personal it is. You are not just talking to a robot. Cons I dislike when noterro updates during work hours. Sundays or very early would be preferable. I dislike how sometimes noterro goes to peoples spam inbox. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Price. Another RMT telling me about it. Another RMT giving me the free referral. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback with us and for recommending Noterro to others. We genuinely appreciate it! HM HELENA M. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Great value " April 28, 2025 5.0 Very happy with the product and support. Pros Their support is very responsive and they have a lot of great features. Cons Download of data for backup requires a support call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro The pricing of Noterro was much better for the features. Review Source Response from Noterro May 5, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! RM Rachel M. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Noterro for the win" December 6, 2024 5.0 Noterro is very user friendly, easy to learn, and has been very reliable for the 3+ years I have been using it. Pros It is Canadian and responses are very quick. Cons The emails sent out to clients don't always make it, or don't work with vertain emails. I am not sure if that is a Noterro issue or the email domain isse though. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro The price is much better, i also like that isnisna Canadian company Review Source Response from Noterro January 10, 2025 Thanks for choosing Noterro and for taking the time to share this feedback with us. We appreciate it! MS Michelle S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "One-stop platform for my massage business" February 13, 2025 5.0 Noterro has met all my needs so far and has been integral to operating my massage business. Pros I’m a massage therapist, and Noterro is a one-stop platform for my business, integrating both business and external calendars, online booking, forms, reporting, invoicing, payment system integration, etc. I really appreciate the notifications feature too, which helps to keep me on top of things that would otherwise get overlooked, like client birthdays and etc. Customer service has been quick to respond and help me to resolve issues when I’ve reached out with questions. Cons I’d appreciate some more flexibility with the layout, functionality, and appearance of the web portal for client online booking. But I’m happy with the application. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Noterro provided everything I was looking for at a more affordable price Review Source Response from Noterro February 25, 2025 We've documented your product feedback. Thanks for taking the time to leave this review and for choosing Noterro! JL Jamie L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product and excellent customer service" October 4, 2024 5.0 I am very pleased with my switch to this product. Pros The customer service is on point and timely. Very minimal downtime, if any at all and the schedule of updates is done at proper times of the day as to not cause any inconvenience. Cons The extra cost for scribe! I would love to use the feature but I am not going to pay extra for it. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Noterro Ease of integration, cost, and customer service Switched from [Full Slate](https://www.capterra.com/p/114652/Full-Slate/) poor customer service and too much calendar downtime. Lack of updating. Review Source Response from Noterro October 18, 2024 Thanks for the review Jamie! FV Frances V. Massage practitioner Hospital & Health Care Used the software for: I used a free trial ### "New to Noterro " December 4, 2024 5.0 Excellent response time to chat with an agent! Pros Easy to use. Easy to schedule. Still navigating it's features and benefits Cons Using chrome book. Can't scroll down on calendar? Still trying to navigate the site. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Price/value /features. Trial period no credit card required. Will save money on square booking features! Review Source Response from Noterro December 11, 2024 Thanks for the review Frances. If you have any trouble, just reach out to support@noterro.com and we'll be happy to help. LL Lisa L. Owner and Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I love Noterro!" August 22, 2024 5.0 Noterro has been easy to use and very up-to-date with the latest technology that might be beneficial to running a massage therapy practice. Pros I love that everything is so streamlined and user friendly. I like that there are useful integrations that I use all the time, like integrating Square for payments and Mailchimp for marketing. Cons There isn't anything that I don't like about Noterro. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Reason for choosing Noterro I felt that Noterro was a better value for the price. Switched from [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) I felt that Owl Practice wasn't well suited for a massage therapy business. It also lacked a lot of customizations that I want in a platform. Review Source Response from Noterro September 3, 2024 Thanks for the review Lisa! CA Christina A. Registered Clinical Counsellor Mental Health Care Used the software for: I used a free trial ### "Great Product" October 30, 2024 5.0 Great! Quick responses and explanations when needed. Pros It's simple to use and works well for counselling needs. Cons I haven't found anything I dislike as of yet. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I used Jane app at my other company. It was more complicated and had a lot of extra unnecessary features. Plus it cost more. Review Source Response from Noterro November 7, 2024 Thanks for the feedback Christina! KS Krystle S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good new experience" December 29, 2024 4.0 Pros Easy to navigate. Price is good for features. Cons Colour display for different treatments on calendar are small rather than changing the entire appointment. On calender display it's hard to see if form is complete ir just sent. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Cost, ease of use, features. That's it guys. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Left Jane when ledt clinic and cost for one user is high. Fresha does not have note capabilities. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback regarding the calendar colour display. We appreciate it! TS Tsehay S. Osteopathic Manuel Practitioner Health, Wellness and Fitness Used the software for: I used a free trial ### "Amazing customer service ! " September 7, 2025 5.0 So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive! Pros The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to Cons Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here Review Source Response from Noterro September 8, 2025 Thanks for the feedback Tsehay! cB charlene B. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use!" October 28, 2024 5.0 Overall it’s been a good experience. I run a very busy clinic and getting the documentation done between clients quickly is essential for me, and this software allows me to do that. Pros How easy it is to use. The format for what you can use this software for covers a wide range. Once you choose your format and set everything up, it can streamline your practice making your documentation process easier and faster. Cons Software glitches, usually after updates. I have had to contact the Noterro staff a few times after an update to communicate the difficulty I’m having but it’s always resolved. Review Source Response from Noterro November 7, 2024 Thanks for the feedback Charlene! SD Sienna D. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service" January 28, 2025 4.0 It's made the admin side of my work a lot easier and I've been very happy with it Pros Customer service has been remarkably quick to reply to anything I've sent in. The online notes are making a record retrieval extremely easy for me. The online booking has made my life much easier than I could have imagined. Cons Depending on the browser used, sometimes typing lags or scrolling over points on the diagram is a bit lagged. It would also be nice if there was an option to add a second email to one person's account to send receipts to, but allow the person to book online with a separate email (in the case of a kid booking their own appointment, and then the receipt going to the parent) Review Source Response from Noterro January 29, 2025 Thanks for taking the time to share your feedback and this detailed review with us. We appreciate it! MM Matthew M. Owner Medical Practice Used the software for: Less than 6 months ### "Noterro for massage therapy practice is a must have" April 18, 2025 5.0 So far this has been a great experience. The support team has been able to address any questions I have had. The on-boarding support is top notch. Pros The automation of my practice. I have worked for a practice where everything was manual. Many times i was not informed of a change to the schedule. Cons None come to mind. Any feature not present they are open to discuss adding. Review Source Response from Noterro April 22, 2025 Thanks a ton for leaving this review, Matthew! We're so glad you've had a positive experience with our Customer Success Team and our product! NE Nevis E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Massage App" March 6, 2025 5.0 Their response time is quick when you ask them any questions.They have always been very kind as well. Pros Customers can easily schedule and as a Practitioner the app is easy to scheduoe people and make changes. Cons You can't talk to a live agent and get a response right away Review Source Response from Noterro March 7, 2025 Thanks for taking the time to leave this insightful review. We appreciate it! LS Luciano S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall, it's an easy to use platform" May 28, 2025 4.0 The service has been great if I needed help with anything. The platform is quite user friendly and easy to navigate. Pros The platform is user friendly and quite easy to navigate for someone that hasn't used the system before. Cons Some things aren't where you would think they would be. I also looked at a help article but the information was incorrect so I had to email support for help instead. Review Source Response from Noterro May 29, 2025 Thanks for the feedback Luciano! KC Keisha C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Ease of Use and Great Customer Service" January 27, 2025 4.0 Customer service. Superb. Design. Amazing. Usability. Simple. Pros The platform is easy to use and makes scheduling simple. I also love how easy it is to get customers set up and to process invoices. Cons Patients cannot add discounts codes at the time they book. Review Source Response from Noterro January 28, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! TV Tatiana V. Registered Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great overall experience " November 27, 2024 5.0 It's been great. Whenever I've needed help the customer service has been quick. Pros It's affordable and it's easy to use and navigate for both myself and clients. Cons That you can't tell if someone is a no show on your schedule unless you look on the clients profile. I would like it for the booked appointment that is marked a no show to turn another colour. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Noterro was a better price for my practice. Review Source Response from Noterro December 10, 2024 Thanks for the feedback Tatiana! I'll pass this onto the team. Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Chiropractic](https://www.capterra.com/chiropractic-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.