--- title: "Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164994/SOAP-Vault/reviews/" page_type: "reviews" language: "en" --- Noterro 4.8 (626) [View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Noterro Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CS Chika S Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good“ May 29, 2025 SG Sasha G Physiotherapist, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,“ September 30, 2025 SM Sheila M Owner, Massage Therapist, Yoga GuideHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “I'm particularly excited about the "snapshot" feature, which shows all the current items pertaining to your client.“ September 26, 2024 AK Anne K Registered Massage TherapistHospital & Health Care, Self-employedUsed the software for: 6-12 months. “It is lacking some reporting features, and the clinic notes have some limitations.“ December 4, 2024 MB Marsha B Registered Massage Therapist and Rapid SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I like that NoTerro offers a one-stop shop go charting, scheduling, invoices, reminders, uploads, insurance & payment integration.“ August 21, 2024 TV Tatiana V Registered Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “That you can't tell if someone is a no show on your schedule unless you look on the clients profile.“ November 27, 2024 Justin T DCHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to custom make forms is a bonus too.“ May 12, 2025 TD Tim D Owner and Lead TherapistAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “The interface isn’t as intuitive as they think it is, and they are not responsive to recommendations for improvements.“ November 19, 2024 ## Showing most helpful reviews Showing 1-25 of 626 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa S. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service experience" August 18, 2025 5.0 My overall experience has been great customer service always answers quicker than the estimated time and always solve the problem right away Pros Notaro is very user-friendly when I had any questions. They are quick to answer and solve my problem. Cons At this time, there’s nothing that I’m unsatisfied with about Notaro. They are always improving in solving any issues that may have been a problem Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Pricing and simplicity of online booking Review Source Response from Noterro August 19, 2025 Thanks for the review Melissa! LS Lauren S. Registered Psychologist Mental Health Care Used the software for: I used a free trial ### "A Good Alternative to Jane App" April 22, 2025 5.0 Overall, it was easy to set up my practice and has been a good experience working in the EMR. Pros As a new practice I need to limit costs and it is much more affordable than Jane App. Cons Initially, I didn't like that it didn't have an integrated video platform but I discovered I can use the video platform integrated into PsychologyToday (a subscription I'm already paying for) and but not having it integrated here, I can likely cut costs. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Noterro It offered more features for a better value which was needed as a solo practitioner just starting out. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I found that the cost was far too high while I was trying to start my business. I also didn't like that essential features would require me to increase my subscription. Review Source Response from Noterro April 23, 2025 Thanks for taking the time to leave your review. We're so glad you've had a positive experience using Noterro! IV Ingrid V. Physiotherapist Medical Practice Used the software for: 2+ years ### "Good price" November 18, 2024 3.0 The experience too work with noterro is very good Pros Simple, the cost is low. It is easy to use. Cons Not enough options. No physitrack link. Insurance seems too complicated option. Scribe is too much like reading a novel when used. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I did choose it because it was much cheaper Review Source Response from Noterro November 25, 2024 We'd be happy to help you with insurance, just reach out to support@noterro.com and we'll setup a call. CS Cameron S. Chiropractor Hospital & Health Care Used the software for: Less than 6 months ### "Great ehr for chiro use " June 19, 2025 5.0 Great so far looking forward to the long term use for my patients. Nothing negative and relatively cheap compared to other chiro ehrs, plus that theyre web based. Pros Ease of use, super easy to make availability for doctors as well as make appointments on dot for new patients and their accounts. Super user friendly Cons Sometimes guiding through sections for specific needs can be hard but the ai helper or live help is super convenient to use. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing Noterro Didn’t have uses and memberships like noterro does Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Easier to use and cost, especially for cash based practice. Review Source Response from Noterro June 21, 2025 Thanks for the review Cameron! CS Chika S. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Suggestion for Clinical notes " May 29, 2025 4.0 Pretty happy so far but it would've been better if it was cheaper. Asking things online I got the answers by a human pretty quickly which was really good Pros Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good Cons Clinical notes would've been easier to read if multiple notes from different dates show on the same screen like Cliniko does Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Calender of Acuity wasn't easy to use and how it appeared wasn't so good. Plus I needed to add another clinic location which I couldn't do on Acuity Review Source Response from Noterro May 29, 2025 Thanks for your feedback Chika! You're able to cycle through past notes while viewing a clinical note, the button for this is in the menu at the top-right of the note. HM HELENA M. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Great value " April 28, 2025 5.0 Very happy with the product and support. Pros Their support is very responsive and they have a lot of great features. Cons Download of data for backup requires a support call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro The pricing of Noterro was much better for the features. Review Source Response from Noterro May 5, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! MM Mandy M. Admin practioner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great expierence so far" June 6, 2025 4.0 So far i have had a great expierence with this site. I am still leaving and navigating through it. Enjoying it. Pros The ease of navigating the site. I find it easy to understand. The chat featire has been helpful and I get a quick response. Cons I Haven't found anything that i do not like yet. Im still learning about the site. If i find anything i do not like I'll update. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Noterro I haven't fully chosen noterro yet. I am still navigating to see what works best for me. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) If I haven't fully switched yet, i'm still in the trial version of this program. Review Source Response from Noterro June 21, 2025 Thanks for the feedback Mandy! Reach out if you have any other questions. MP Madison P. Massage Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Would recommend Noterro" July 6, 2025 4.0 Noterro has been great so far. Super easy to use and customer service is excellent with communicating and helping. Pros The calendar is very easy to use and I love having all my notes easily accessible. Also I love that I can upload photos straight to the clients profile. Cons There’s no future analytic reports. I would love to know how I’m doing so far and how my future year looks. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Again, the price was super expensive for the features that you get. Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) (Not ClinicSense but you didn’t have Jane App on drop down menu) Jane App was extremely expensive for the features that you get. Review Source Response from Noterro July 10, 2025 Thanks for the feedback Madison! AR Abigail R. Acupuncture Physician Alternative Medicine Used the software for: I used a free trial ### "Great timely service." July 4, 2025 5.0 So far it’s been a positive experience. Both the sales rep and technical support team have been very attentive and helpful in personalizing our experience. Pros Easy to navigate as a new provider. The platform syncs w my square acct. Love that Incan forward link to my own app. Cons Thus far, there’s nothing that I dislike. It appears to address all concerns and modalities we need for our practice. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I like the immediate response and assistance in setting account. Review Source Response from Noterro July 10, 2025 Thanks Abigail for the review! MG Marla G. OMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good app for practitioners " April 8, 2025 5.0 Good so far. Having everything I need in a single port is great. Pros Two way synch and scheduling options and controls Cons Just need to have ability to toggle back and forth between current and previous appointments to reference Also that when you invite users it expires after 7 days. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Cost and two way synch with calendar are key Review Source Response from Noterro April 11, 2025 Thanks for taking the time to leave this review and for choosing Noterro! BP Barbara P. Clinic Owner, Licensed Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Glad I made the move to Noterro" December 5, 2024 5.0 Switched from another popular platform as I was looking for a simpler, economical alternative when moving to a new clinic location. Since then they have added many upgrades and they seem to be always improving the product! Seldom do I need to contact the help desk, but they are always quick to support any questions. I think this platform is an excellent value for what is included, especially if you are looking to customize your inclusions. Pros I like the flexibility to add-on only what I need, such as insurance billing, uploads, or options for text or phone call reminders. I appreciate not having to pay for things that I do not use. Cons It would be great if other email providers were integrated into the platform, at this time it is only Mailchimp. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Practice Better](https://www.capterra.com/p/159263/Better/) Reason for choosing Noterro Acuity did not appear to be PIPEDA compliant; Practice Better did not offer options for overlapping booking times. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Mainly switched due to pricing for a 1 person clinic. Review Source Response from Noterro December 11, 2024 Thanks for the review Barbara. You're among many who've made the switch! DB Denise B. Owner, sole proprietor Alternative Medicine Used the software for: 2+ years ### "Best Affordable Office Manager" November 17, 2024 5.0 I often recommend this to other healthcare professionals and highly recommend it. I cannot stress enough how impressed I am with Noterro’s customer Service. Whenever I’ve had something I didn’t understand and subsequently reached out for assistance, they were on it with a quick respond and follow up. I like that it’s simple and accessible on my phone and iPad. And it doesn’t break my bank too. Pros I really like how easy it is to use and even if you’re not text savvy, it’s still pretty easy to figure out. Plus there’s videos that you can watch and if that still doesn’t work, you can reach out to their fantastic customer service. Typically they get back to you quite quickly in regards to any issue that you might be having Cons To come up with any cons, I feel like I have to think hard for that. I’ve been using this platform now for four years. It’s seamless and easy to adapt to many different applications that you would like to use in a practice. So right now, I can’t think of any cons. Possibly an app for future. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Jane](https://www.capterra.com/p/230191/Jane/) I made the switch because that was not my practice and when I started my own practice, I went with Noterro Review Source Response from Noterro November 25, 2024 Thanks for the feedback Denise! You're among many who've made the switch! MC Michael C. Owner Hospital & Health Care Used the software for: I used a free trial ### "Great scheduling system" December 4, 2024 5.0 Love it. I would highly recommend this to anyone practitioner within the field. Pros Easy set up and access to help. Customer service is fast at responding. I also love Lucy as a feature. Very helpful! Cons Wish it was easier to sell packages on the services offered page, without having to create a client profile. Also an easier way of splitting packages between family members Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Noterro Ease of it, and also because of insurance billing features Switched from [InTouch](https://www.capterra.com/p/42973/InTouch-Technology/) Starting my own business, instead of being employed. Review Source Response from Noterro December 11, 2024 Thanks for the review Michael! lM leah M. owner massage therapist Medical Practice Used the software for: I used a free trial ### "efficient and fast " December 27, 2024 4.0 it has been a wonderful experience nothing negative to say Pros so far its their customer service is wonderful fast and they are willing to walk you through everything Cons nothing yet, I have enjoyed them completely Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Noterro cost and efficiency and customer service Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) needed something more geared to my type of business Review Source Response from Noterro January 10, 2025 We're so glad you've had such a positive experience! Thanks for taking the time to leave this review. KS Krystle S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good new experience" December 29, 2024 4.0 Pros Easy to navigate. Price is good for features. Cons Colour display for different treatments on calendar are small rather than changing the entire appointment. On calender display it's hard to see if form is complete ir just sent. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Cost, ease of use, features. That's it guys. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Left Jane when ledt clinic and cost for one user is high. Fresha does not have note capabilities. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback regarding the calendar colour display. We appreciate it! CA Christina A. Registered Clinical Counsellor Mental Health Care Used the software for: I used a free trial ### "Great Product" October 30, 2024 5.0 Great! Quick responses and explanations when needed. Pros It's simple to use and works well for counselling needs. Cons I haven't found anything I dislike as of yet. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I used Jane app at my other company. It was more complicated and had a lot of extra unnecessary features. Plus it cost more. Review Source Response from Noterro November 7, 2024 Thanks for the feedback Christina! KD Kas D. Manual Osteopath Alternative Medicine Used the software for: 6-12 months ### "Recommend switching to noterro" October 5, 2024 5.0 it has been great. love the service. would recommend to a friend Pros \-text reminders -waitlist -great support staff -flexibilty Cons \-would be awesome if there was a general messaging system right in noterro instead of using mailchimp Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) there support staff I did not enjoy working with. They would charge for everything and wouldnt tell you your cc was getting charged Review Source Response from Noterro October 18, 2024 Thanks for the review Kas. pV pauline V. Nutrtionist, owner Health, Wellness and Fitness Used the software for: I used a free trial ### "going through setup" October 19, 2024 5.0 so far, great customer service, with good explanations. Pros The simplicity, and also what it has to offer Cons im a visual learner, the videos were helpful. but still appreciate the one on one calls and experience with a rep Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Noterro price and simplicity, work ability, functionality Review Source Response from Noterro October 29, 2024 Thanks for the review Pauline! TS Tsehay S. Osteopathic Manuel Practitioner Health, Wellness and Fitness Used the software for: I used a free trial ### "Amazing customer service ! " September 7, 2025 5.0 So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive! Pros The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to Cons Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here Review Source Response from Noterro September 8, 2025 Thanks for the feedback Tsehay! SC Sebastian C. Business Support Health, Wellness and Fitness Used the software for: 1-2 years ### "10/10 customer support" April 30, 2025 5.0 Pros The customer support. They are very responsive and even have the ability to have a one on one with their senior technical staff. Can't really think of any other company that provides that. Cons I don't have any cons at this moment. The software and support provided is great. Review Source Response from Noterro May 5, 2025 Thanks a ton for sharing your experience with us and for choosing Noterro! NE Nevis E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Massage App" March 6, 2025 5.0 Their response time is quick when you ask them any questions.They have always been very kind as well. Pros Customers can easily schedule and as a Practitioner the app is easy to scheduoe people and make changes. Cons You can't talk to a live agent and get a response right away Review Source Response from Noterro March 7, 2025 Thanks for taking the time to leave this insightful review. We appreciate it! LS Luciano S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall, it's an easy to use platform" May 28, 2025 4.0 The service has been great if I needed help with anything. The platform is quite user friendly and easy to navigate. Pros The platform is user friendly and quite easy to navigate for someone that hasn't used the system before. Cons Some things aren't where you would think they would be. I also looked at a help article but the information was incorrect so I had to email support for help instead. Review Source Response from Noterro May 29, 2025 Thanks for the feedback Luciano! LK Lexi K. HR Admin Airlines/Aviation Used the software for: Less than 6 months ### "I like using it" March 30, 2026 5.0 As a user, it is user friendly. I cant speak from the business side, but I hope it is just as easy.. Pros I liked how easy it was to book. Just about seamless everytime. I am always looking for a booking service to be easy. Cons No cons. It texted you to confirm. Was easy to find services. My local nail and hair salon use this and I like it. Review Source KC Keisha C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Ease of Use and Great Customer Service" January 27, 2025 4.0 Customer service. Superb. Design. Amazing. Usability. Simple. Pros The platform is easy to use and makes scheduling simple. I also love how easy it is to get customers set up and to process invoices. Cons Patients cannot add discounts codes at the time they book. Review Source Response from Noterro January 28, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! DM Danielle M. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Program" December 9, 2024 5.0 Been using it for over 2 years- very satisfied and I recommend it to everyone! Pros User friendly, affordable and easy to pull reports for tax purposes. Cons There is nothing that I don’t like! It’s a great program. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Ease of use, low cost, all in one program Review Source Response from Noterro January 10, 2025 Thanks for taking the time to write this review and for recommending Noterro. We really appreciate it! 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