# Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews --- Noterro 4.8 (626) [View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Noterro Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CS Chika S Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good“ May 29, 2025 SG Sasha G Physiotherapist, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,“ September 30, 2025 MB Marsha B Registered Massage Therapist and Rapid SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I like that NoTerro offers a one-stop shop go charting, scheduling, invoices, reminders, uploads, insurance & payment integration.“ August 21, 2024 AZ Arleta Z Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months. “I used to spend so much time taking phone calls from clients because they "couldn't get online booking to work" through my previous systems.“ May 19, 2024 AZ Arleta Z Owner Operator and Service ProviderConsumer Services, Self-employedUsed the software for: Less than 6 months. “they can easily manage appointments online without hassle and I could link noterro to my website for seamless online booking.“ May 19, 2024 SF Sergio F Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “Gift Cards are difficult to manage, integration with Mailchimp didn't work.“ July 22, 2024 SS Selina S Registered Massage TherapistMedical Practice, Self-employedUsed the software for: 6-12 months. “Clients have no issue signing up, using the website to book appointments. If a client makes 2 accounts I find it much easier to just merge them.“ July 4, 2024 HE Hannah E OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I thought there was a text reply option for confirmation of an appointment but that wasn't the case.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 626 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa S. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service experience" August 18, 2025 5.0 My overall experience has been great customer service always answers quicker than the estimated time and always solve the problem right away Pros Notaro is very user-friendly when I had any questions. They are quick to answer and solve my problem. Cons At this time, there’s nothing that I’m unsatisfied with about Notaro. They are always improving in solving any issues that may have been a problem Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Pricing and simplicity of online booking Review Source Response from Noterro August 19, 2025 Thanks for the review Melissa! VR Violetta R. Registered Massage Therapist Medical Practice Used the software for: 1-2 years ### "Effective Costumer Service & everything you need to run your practice!" May 19, 2025 5.0 The overall experience with Noterro is good. Still getting to know the program better as we go. Noterro has literally everything to run my clinic, which is amazing. Pros The most thing that I like about Noterro so far, is that I could get a quick appointment via zoom with a great customer service. Cons I didn't like the AI because it was not recording what I all said. For example all of my special tests and detailed findings were not included. It gave just a general note about it, which was disappointing .I had to re-due my notes. Unfortunately it took more time away rather than saving some time with charting. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Because Noterro was offered by MTAM and I needed a program to set up my Clinic. Review Source Response from Noterro May 20, 2025 Thanks for taking the time to share this feedback with us! We're glad you've had a positive experience interacting with our team. IV Ingrid V. Physiotherapist Medical Practice Used the software for: 2+ years ### "Good price" November 18, 2024 3.0 The experience too work with noterro is very good Pros Simple, the cost is low. It is easy to use. Cons Not enough options. No physitrack link. Insurance seems too complicated option. Scribe is too much like reading a novel when used. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I did choose it because it was much cheaper Review Source Response from Noterro November 25, 2024 We'd be happy to help you with insurance, just reach out to support@noterro.com and we'll setup a call. MB Marlee B. Registered Massage Therapist Medical Practice Used the software for: 2+ years ### "Hands down recommend Noterro" January 16, 2025 5.0 Extremely happy as a solo practitioner. Every feature speaks to their attention to detail from the custom forms, clinical notes, snippets, notifications, etc. Custom Notes, scribe and snippets make note taking a breeze and much more detailed than my previous paper records. Noterro takes user feedback into consideration when making their regular system updates, improvements and new features. Their customer service responds within minutes, it can’t be beat. Pros Fast, simple and easy to learn how to use. Regular webinars highlighting system upgrades and new features and Noterro’s YouTube how to videos make setting up accounts a breeze. Their impeccable customer service cannot be beat. I didn’t know what I was missing before becoming a user! Cons I honestly don’t have one bad thing to say about Noterro. It has revolutionized my practise. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Simpler format for sole practitioners. Less unusable features for myself as an RMT with Noterro. I felt as if I would utilize all noterros features and they’re geared towards rmts. Review Source Response from Noterro January 17, 2025 Thanks for this incredibly thoughtful review. We're so glad to hear you've had such a positive experience using Noterro! AF Amanda F. RMT, R.Ac Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for clinics!" June 28, 2025 5.0 Overall my experience with Noterro have been great, my clients like it, and I find it easy and straight forward to use. Pros The team at Noterro is always quick to respond to any enquiries you have, and they are constantly updating the software to make things better for the users. Cons Nothing really, any things I didn't like about it was fixed during the upgrade! So I'm overall very happy with Noterro Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Overall its just a better price and easier to use. Review Source Response from Noterro July 4, 2025 Thank you for the review Amanda! LS Lauren S. Registered Psychologist Mental Health Care Used the software for: I used a free trial ### "A Good Alternative to Jane App" April 22, 2025 5.0 Overall, it was easy to set up my practice and has been a good experience working in the EMR. Pros As a new practice I need to limit costs and it is much more affordable than Jane App. Cons Initially, I didn't like that it didn't have an integrated video platform but I discovered I can use the video platform integrated into PsychologyToday (a subscription I'm already paying for) and but not having it integrated here, I can likely cut costs. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Noterro It offered more features for a better value which was needed as a solo practitioner just starting out. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I found that the cost was far too high while I was trying to start my business. I also didn't like that essential features would require me to increase my subscription. Review Source Response from Noterro April 23, 2025 Thanks for taking the time to leave your review. We're so glad you've had a positive experience using Noterro! CS Chika S. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Suggestion for Clinical notes " May 29, 2025 4.0 Pretty happy so far but it would've been better if it was cheaper. Asking things online I got the answers by a human pretty quickly which was really good Pros Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good Cons Clinical notes would've been easier to read if multiple notes from different dates show on the same screen like Cliniko does Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Calender of Acuity wasn't easy to use and how it appeared wasn't so good. Plus I needed to add another clinic location which I couldn't do on Acuity Review Source Response from Noterro May 29, 2025 Thanks for your feedback Chika! You're able to cycle through past notes while viewing a clinical note, the button for this is in the menu at the top-right of the note. CS Cameron S. Chiropractor Hospital & Health Care Used the software for: Less than 6 months ### "Great ehr for chiro use " June 19, 2025 5.0 Great so far looking forward to the long term use for my patients. Nothing negative and relatively cheap compared to other chiro ehrs, plus that theyre web based. Pros Ease of use, super easy to make availability for doctors as well as make appointments on dot for new patients and their accounts. Super user friendly Cons Sometimes guiding through sections for specific needs can be hard but the ai helper or live help is super convenient to use. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing Noterro Didn’t have uses and memberships like noterro does Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Easier to use and cost, especially for cash based practice. Review Source Response from Noterro June 21, 2025 Thanks for the review Cameron! HM HELENA M. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Great value " April 28, 2025 5.0 Very happy with the product and support. Pros Their support is very responsive and they have a lot of great features. Cons Download of data for backup requires a support call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro The pricing of Noterro was much better for the features. Review Source Response from Noterro May 5, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! MP Michelle P. RMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable and User Friendly" December 16, 2024 5.0 So far it has been great. I have recommended the chiropractor to switch over from Jane to Noterro as well as two fellow RMTs. I will continue to tell people about how affordable and user friendly it is. Pros I like how affordable noterro is. I like how noterro is newer and therefore growing and always improving. I like how easy noterro is to use. I like how helpful tech support is and how personal it is. You are not just talking to a robot. Cons I dislike when noterro updates during work hours. Sundays or very early would be preferable. I dislike how sometimes noterro goes to peoples spam inbox. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Price. Another RMT telling me about it. Another RMT giving me the free referral. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback with us and for recommending Noterro to others. We genuinely appreciate it! OK Osama K. Doctor of chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Best light weight EHR " May 6, 2025 5.0 Fantastic for over 4 years. Very easy and affordable system. Pros Very Quick responses and detailed fixes. Cons Nothing yet. I have been with Noterro for 4 years. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Price, clean UI and overall simplicity of the system Review Source Response from Noterro May 7, 2025 Thanks for sharing your positive experience with us and choosing Noterro over the years! AK Anne K. Registered Massage Therapist Hospital & Health Care Used the software for: 6-12 months ### "I say YES-terro to NOterro!" December 4, 2024 4.0 Overall I am very pleased with this product. It serves my purposes, and I am learning how to push it to its limits and my needs. You can't beat the pricepoint, especially for solo practitioners that don't need all the clinic bells and whistles of its more expensive competitors. Pros It is affordable and quite versatile, and user friendly. Clients generally find it easy to sign up (there have been some minor glitches) - but once they are on, they love the ease of booking through Noterro. Cons It is lacking some reporting features, and the clinic notes have some limitations. However, my scope of practice is a little outside of the average. Support can be hard to get through to at times, but eventually there is contact. Generally it is quite efficient though. Alternatives considered [Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro better price for the same features that I needed for my clinic Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Initially it was the price, and then I saw that it had the features I needed and I tried the free trial period. It is a decision I am happy with. Review Source Response from Noterro December 10, 2024 Haha love your review title! Thanks for the feedback! You're among many making the switch. JF Jessica F. massage therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "great for mobile massage " April 10, 2025 5.0 I'm enjoying it so far. it has all the features I'm looking for. the mobile specific features are what attracted me. Pros \- easy to navigate interface - secure storage of soap notes - lots of customizable settings Cons \- i wish there were cheaper subscription options for solo practitioners - i wish the booking platform could operate as a widget within my clinic website instead of having to be a separate webpage Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) because of the mobile specific features available Review Source Response from Noterro April 17, 2025 Thanks for taking the time to leave this review and share your experience with us, and thanks for trying Noterro GO! SG Shelby G. Owner, Registered massage therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Very Happy" February 4, 2025 5.0 So far it’s been great, I’ve been a practitioner for 12 years and it’s been a great experience so far. Pros The amount of features it offer is great. After switching from a different system it was very easy to learn and navigate in a timely fashion. Cons The interface aesthetic could be a little nicer, more colourful etc. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I don’t like Jane’s interface and prices are higher Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Being charged in Canadian is a must right now and the capability of Noterro is higher Review Source Response from Noterro February 25, 2025 Thanks for taking the time to write this review about your experience with Noterro —we appreciate it! JAB Jo Ann B. Massage Therapist Alternative Medicine Used the software for: 2+ years ### "Always prompt, great service" October 31, 2024 5.0 Wonderful! Noterro has always been courteous and quick to address any issues. Pros The prompt response. Nick was fast to call and quick to look into my problem. Cons Nothing. The rare incidents I’ve had over the past 4 years have always been solved promptly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Noterro offered a more comprehensive product designed with massage therapists in mind. Review Source Response from Noterro November 12, 2024 Thanks for your kind review! FV Frances V. Massage practitioner Hospital & Health Care Used the software for: I used a free trial ### "New to Noterro " December 4, 2024 5.0 Excellent response time to chat with an agent! Pros Easy to use. Easy to schedule. Still navigating it's features and benefits Cons Using chrome book. Can't scroll down on calendar? Still trying to navigate the site. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Price/value /features. Trial period no credit card required. Will save money on square booking features! Review Source Response from Noterro December 11, 2024 Thanks for the review Frances. If you have any trouble, just reach out to support@noterro.com and we'll be happy to help. CG Carmen G. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied Customer" December 4, 2024 4.0 Pros Quick reply from support center when there is a problem. Cons The app could be more user friendly when first creating a profile. I found there were a lot of steps. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro It was cheaper then the alternative products. Review Source Response from Noterro December 10, 2024 Thanks Carmen for the review. KD Kas D. Manual Osteopath Alternative Medicine Used the software for: 6-12 months ### "Recommend switching to noterro" October 5, 2024 5.0 it has been great. love the service. would recommend to a friend Pros \-text reminders -waitlist -great support staff -flexibilty Cons \-would be awesome if there was a general messaging system right in noterro instead of using mailchimp Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) there support staff I did not enjoy working with. They would charge for everything and wouldnt tell you your cc was getting charged Review Source Response from Noterro October 18, 2024 Thanks for the review Kas. LL Lisa L. Owner and Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "I love Noterro!" August 22, 2024 5.0 Noterro has been easy to use and very up-to-date with the latest technology that might be beneficial to running a massage therapy practice. Pros I love that everything is so streamlined and user friendly. I like that there are useful integrations that I use all the time, like integrating Square for payments and Mailchimp for marketing. Cons There isn't anything that I don't like about Noterro. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Reason for choosing Noterro I felt that Noterro was a better value for the price. Switched from [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) I felt that Owl Practice wasn't well suited for a massage therapy business. It also lacked a lot of customizations that I want in a platform. Review Source Response from Noterro September 3, 2024 Thanks for the review Lisa! SM Sheila M. Owner, Massage Therapist, Yoga Guide Health, Wellness and Fitness Used the software for: I used a free trial ### "Best software I've seen" September 26, 2024 5.0 I am incredibly excited to use this program and I think it's the best on the market, hands down. Plus the discount with NHPC really helps! Pros It's very clearly made for practitioners - not on marketing. The features are intuitive and clever, making my every day experience better than ever. I'm particularly excited about the "snapshot" feature, which shows all the current items pertaining to your client. Cons could be prettier, and I'd love it if there were more quick navigational keys on my keyboard (mostly "n" for next and "p" for previous). Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Price, and deals from NHPC, restrictions for online booking allowing me to use the feature with my current clients and restricting new ones, the ability to hide my address, the ability to make my waitlist more functional, snapshots. Canadian program, PIPEDA compliant Review Source Response from Noterro October 11, 2024 Thanks for the feedback Sheila! I've passed your suggestions to the team. TS Tsehay S. Osteopathic Manuel Practitioner Health, Wellness and Fitness Used the software for: I used a free trial ### "Amazing customer service ! " September 7, 2025 5.0 So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive! Pros The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to Cons Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here Review Source Response from Noterro September 8, 2025 Thanks for the feedback Tsehay! RJ Rhianna J. Remedial Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "3+ year customer" December 28, 2024 5.0 Been using this service for over 3 years. Takes the pressure off my shoulders with the text and email reminder the day before for my client! I love the booking system, client notes, changeable forms and more. Pros I love that they keep on updating and listening to what customers say. Very fast with problem solving. As a mobile therapist I'm excited for the new update called Noterro GO. Cons The only downfall is Meta hasn't accepted Noterro, and we miss the link on social media for Book Now. Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share feedback regarding Meta. We appreciate it! GW George W. Chiropractor Health, Wellness and Fitness Used the software for: I used a free trial ### "New to Noterro" March 8, 2025 5.0 My overall experience has been great. Customer representatives are very nice and helpful. Pros I was referred to Noterro from a friend who uses it for her Massage company. I received a 30 day trial which turned into a 60 day trial. I'm 3 weeks into my business and completely love Noterro. The support is amazing Cons sometimes when I do a chat with a noterro genius, they take a bit to respond, but I do get answers Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) more office friendly and has more features Review Source Response from Noterro March 17, 2025 Thanks for taking the time to write this thoughtful review. We're so glad Noterro has been working well for you and your practice! PP Pauline P. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Noterro review" April 10, 2025 4.0 Very convenient and affordable service Does a great job with forms and receipts and notes Pros Ease of logging in and doing clini. Notes Cons Wish it were an app Would be convenient Review Source Response from Noterro April 11, 2025 Thanks for taking the time to leave this review! Please contact support@noterro.com. Our team can explain how to download the Noterro app on your device! AD Annis D. Registered massage therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Great booking system" March 12, 2025 5.0 It’s been an easy switch from Jane. Looking forward to using it. Pros Noterro is a great program. It’s easy and efficient to use. Cons Currently nothing has come up that I don’t like about noterro. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Noterro is more affordable of a program. Review Source Response from Noterro March 24, 2025 Thanks a ton for leaving this review and for choosing Noterro! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.