# Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Noterro

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

MB

Marsha B

Registered Massage Therapist and Rapid SpecialistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“I like that NoTerro offers a one-stop shop go charting, scheduling, invoices, reminders, uploads, insurance & payment integration.“

August 21, 2024

SG

Sasha G

Physiotherapist, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments,“

September 30, 2025

CS

Chika S

Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good“

May 29, 2025

SF

Sergio F

Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months.

“Gift Cards are difficult to manage, integration with Mailchimp didn't work.“

July 22, 2024

LL

Lisa L

Owner and Registered Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“I like that there are useful integrations that I use all the time, like integrating Square for payments and Mailchimp for marketing.“

August 22, 2024

AK

Anne K

Registered Massage TherapistHospital & Health Care, Self-employedUsed the software for: 6-12 months.

“It is lacking some reporting features, and the clinic notes have some limitations.“

December 4, 2024

RB

Ryan B

ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I love the online ability to check my schedule anywhere.“

August 26, 2025

TV

Tatiana V

Registered Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months.

“That you can't tell if someone is a no show on your schedule unless you look on the clients profile.“

November 27, 2024

## Showing most helpful reviews

Showing 1-25 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Melissa S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer service experience"

August 18, 2025

5.0

My overall experience has been great customer service always answers quicker than the estimated time and always solve the problem right away

Pros

Notaro is very user-friendly when I had any questions. They are quick to answer and solve my problem.

Cons

At this time, there’s nothing that I’m unsatisfied with about Notaro. They are always improving in solving any issues that may have been a problem

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Pricing and simplicity of online booking

Review Source

Response from Noterro

August 19, 2025

Thanks for the review Melissa!

AF

Amanda F.  
RMT, R.Ac  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for clinics!"

June 28, 2025

5.0

Overall my experience with Noterro have been great, my clients like it, and I find it easy and straight forward to use.

Pros

The team at Noterro is always quick to respond to any enquiries you have, and they are constantly updating the software to make things better for the users.

Cons

Nothing really, any things I didn't like about it was fixed during the upgrade! So I'm overall very happy with Noterro

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Overall its just a better price and easier to use.

Review Source

Response from Noterro

July 4, 2025

Thank you for the review Amanda!

IV

Ingrid V.  
Physiotherapist  
Medical Practice  
Used the software for: 2+ years

### "Good price"

November 18, 2024

3.0

The experience too work with noterro is very good

Pros

Simple, the cost is low. It is easy to use.

Cons

Not enough options. No physitrack link. Insurance seems too complicated option. Scribe is too much like reading a novel when used.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

I did choose it because it was much cheaper

Review Source

Response from Noterro

November 25, 2024

We'd be happy to help you with insurance, just reach out to support@noterro.com and we'll setup a call.

VR

Violetta R.  
Registered Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Effective Costumer Service & everything you need to run your practice!"

May 19, 2025

5.0

The overall experience with Noterro is good. Still getting to know the program better as we go. Noterro has literally everything to run my clinic, which is amazing.

Pros

The most thing that I like about Noterro so far, is that I could get a quick appointment via zoom with a great customer service.

Cons

I didn't like the AI because it was not recording what I all said. For example all of my special tests and detailed findings were not included. It gave just a general note about it, which was disappointing .I had to re-due my notes. Unfortunately it took more time away rather than saving some time with charting.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Because Noterro was offered by MTAM and I needed a program to set up my Clinic.

Review Source

Response from Noterro

May 20, 2025

Thanks for taking the time to share this feedback with us! We're glad you've had a positive experience interacting with our team.

MB

Marlee B.  
Registered Massage Therapist  
Medical Practice  
Used the software for: 2+ years

### "Hands down recommend Noterro"

January 16, 2025

5.0

Extremely happy as a solo practitioner. Every feature speaks to their attention to detail from the custom forms, clinical notes, snippets, notifications, etc. Custom Notes, scribe and snippets make note taking a breeze and much more detailed than my previous paper records. Noterro takes user feedback into consideration when making their regular system updates, improvements and new features. Their customer service responds within minutes, it can’t be beat.

Pros

Fast, simple and easy to learn how to use. Regular webinars highlighting system upgrades and new features and Noterro’s YouTube how to videos make setting up accounts a breeze. Their impeccable customer service cannot be beat. I didn’t know what I was missing before becoming a user!

Cons

I honestly don’t have one bad thing to say about Noterro. It has revolutionized my practise.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Simpler format for sole practitioners. Less unusable features for myself as an RMT with Noterro. I felt as if I would utilize all noterros features and they’re geared towards rmts.

Review Source

Response from Noterro

January 17, 2025

Thanks for this incredibly thoughtful review. We're so glad to hear you've had such a positive experience using Noterro!

LS

Lauren S.  
Registered Psychologist  
Mental Health Care  
Used the software for: I used a free trial

### "A Good Alternative to Jane App"

April 22, 2025

5.0

Overall, it was easy to set up my practice and has been a good experience working in the EMR.

Pros

As a new practice I need to limit costs and it is much more affordable than Jane App.

Cons

Initially, I didn't like that it didn't have an integrated video platform but I discovered I can use the video platform integrated into PsychologyToday (a subscription I'm already paying for) and but not having it integrated here, I can likely cut costs.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Noterro

It offered more features for a better value which was needed as a solo practitioner just starting out.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I found that the cost was far too high while I was trying to start my business. I also didn't like that essential features would require me to increase my subscription.

Review Source

Response from Noterro

April 23, 2025

Thanks for taking the time to leave your review. We're so glad you've had a positive experience using Noterro!

CS

Chika S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Suggestion for Clinical notes "

May 29, 2025

4.0

Pretty happy so far but it would've been better if it was cheaper. Asking things online I got the answers by a human pretty quickly which was really good

Pros

Unlike other booking apps, Noterro enables me to put 2 different clinic locations. And lets me put some clinic description on the booking page makes it look good

Cons

Clinical notes would've been easier to read if multiple notes from different dates show on the same screen like Cliniko does

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Calender of Acuity wasn't easy to use and how it appeared wasn't so good. Plus I needed to add another clinic location which I couldn't do on Acuity

Review Source

Response from Noterro

May 29, 2025

Thanks for your feedback Chika! You're able to cycle through past notes while viewing a clinical note, the button for this is in the menu at the top-right of the note.

CS

Cameron S.  
Chiropractor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great ehr for chiro use "

June 19, 2025

5.0

Great so far looking forward to the long term use for my patients. Nothing negative and relatively cheap compared to other chiro ehrs, plus that theyre web based.

Pros

Ease of use, super easy to make availability for doctors as well as make appointments on dot for new patients and their accounts. Super user friendly

Cons

Sometimes guiding through sections for specific needs can be hard but the ai helper or live help is super convenient to use.

Alternatives considered

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)

Reason for choosing Noterro

Didn’t have uses and memberships like noterro does

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Easier to use and cost, especially for cash based practice.

Review Source

Response from Noterro

June 21, 2025

Thanks for the review Cameron!

HM

HELENA M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great value "

April 28, 2025

5.0

Very happy with the product and support.

Pros

Their support is very responsive and they have a lot of great features.

Cons

Download of data for backup requires a support call.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

The pricing of Noterro was much better for the features.

Review Source

Response from Noterro

May 5, 2025

Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro!

MM

Mandy M.  
Admin practioner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great expierence so far"

June 6, 2025

4.0

So far i have had a great expierence with this site. I am still leaving and navigating through it. Enjoying it.

Pros

The ease of navigating the site. I find it easy to understand. The chat featire has been helpful and I get a quick response.

Cons

I Haven't found anything that i do not like yet. Im still learning about the site. If i find anything i do not like I'll update.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing Noterro

I haven't fully chosen noterro yet. I am still navigating to see what works best for me.

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

If I haven't fully switched yet, i'm still in the trial version of this program.

Review Source

Response from Noterro

June 21, 2025

Thanks for the feedback Mandy! Reach out if you have any other questions.

JM

Jessica M.  
Massage therapy  
Hospital & Health Care  
Used the software for: 2+ years

### "Fantastic choice for mobile therapists"

December 4, 2024

5.0

10/10 compared to all the other online booking options. They stay ahead of the curve with technology and their customer support is ALWAYS prompt which I REALLY appreciate!

Pros

Easy to navigate for myself and my clients, and constantly upgrading the advantages (like direct billing etc) it's been perfect for my mobile massage therapy business

Cons

I would love an option for my clients to sign for ms easily at each treatment as some things require consent per appointment with a signature.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Other therapists had suggested noterro was easy on the go and better for use from smartphone than other apps

Review Source

Response from Noterro

January 10, 2025

Thanks for the feedback and for choosing Noterro!

AK

Anne K.  
Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "I say YES-terro to NOterro!"

December 4, 2024

4.0

Overall I am very pleased with this product. It serves my purposes, and I am learning how to push it to its limits and my needs. You can't beat the pricepoint, especially for solo practitioners that don't need all the clinic bells and whistles of its more expensive competitors.

Pros

It is affordable and quite versatile, and user friendly. Clients generally find it easy to sign up (there have been some minor glitches) - but once they are on, they love the ease of booking through Noterro.

Cons

It is lacking some reporting features, and the clinic notes have some limitations. However, my scope of practice is a little outside of the average. Support can be hard to get through to at times, but eventually there is contact. Generally it is quite efficient though.

Alternatives considered

[Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

better price for the same features that I needed for my clinic

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Initially it was the price, and then I saw that it had the features I needed and I tried the free trial period. It is a decision I am happy with.

Review Source

Response from Noterro

December 10, 2024

Haha love your review title! Thanks for the feedback! You're among many making the switch.

RM

Rachel M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro for the win"

December 6, 2024

5.0

Noterro is very user friendly, easy to learn, and has been very reliable for the 3+ years I have been using it.

Pros

It is Canadian and responses are very quick.

Cons

The emails sent out to clients don't always make it, or don't work with vertain emails. I am not sure if that is a Noterro issue or the email domain isse though.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

The price is much better, i also like that isnisna Canadian company

Review Source

Response from Noterro

January 10, 2025

Thanks for choosing Noterro and for taking the time to share this feedback with us. We appreciate it!

TH

Terry H.  
Functional Therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "LoveNoterro !"

November 8, 2024

5.0

I love Noterro, I have used other programs but the amount of things Noterro offers to keep my business running and the ease of using them makes Noterro the best.

Pros

It's easy to use, well put together program. Unlike other programs to do one thing requires more than on step.

Cons

When something went wrong on the program or couldn't find asnwers in the help section, getting to talk to someone right away was tough. BUT that has now be resolved.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I have switched back and forth several times. But I love Noterro and so do my clients. The cost is so affortable for me as an independant therapist, but what they offer and how easy it is to use is what I love about it.

Review Source

Response from Noterro

November 20, 2024

Thanks for the feedback Terry!

DM

Darlene M.  
Osteopath and Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro Review"

December 3, 2024

5.0

It has been very good product to use for the business

Pros

Quite easy to use for our healthcare business

Cons

Wish that it had auto correct for spelling

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

It was similar to other products that were more costly

Review Source

Response from Noterro

December 10, 2024

Thanks for the feedback Darlene.

CG

Carmen G.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Satisfied Customer"

December 4, 2024

4.0

Pros

Quick reply from support center when there is a problem.

Cons

The app could be more user friendly when first creating a profile. I found there were a lot of steps.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

It was cheaper then the alternative products.

Review Source

Response from Noterro

December 10, 2024

Thanks Carmen for the review.

JL

Jamie L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product and excellent customer service"

October 4, 2024

5.0

I am very pleased with my switch to this product.

Pros

The customer service is on point and timely. Very minimal downtime, if any at all and the schedule of updates is done at proper times of the day as to not cause any inconvenience.

Cons

The extra cost for scribe! I would love to use the feature but I am not going to pay extra for it.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing Noterro

Ease of integration, cost, and customer service

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

poor customer service and too much calendar downtime. Lack of updating.

Review Source

Response from Noterro

October 18, 2024

Thanks for the review Jamie!

KD

Kas D.  
Manual Osteopath  
Alternative Medicine  
Used the software for: 6-12 months

### "Recommend switching to noterro"

October 5, 2024

5.0

it has been great. love the service. would recommend to a friend

Pros

\-text reminders -waitlist -great support staff -flexibilty

Cons

\-would be awesome if there was a general messaging system right in noterro instead of using mailchimp

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

there support staff I did not enjoy working with. They would charge for everything and wouldnt tell you your cc was getting charged

Review Source

Response from Noterro

October 18, 2024

Thanks for the review Kas.

TS

Tsehay S.  
Osteopathic Manuel Practitioner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Amazing customer service ! "

September 7, 2025

5.0

So far I dealt with \[sensitive content hidden\] , the support staff, and was very much impressed!. She was punctual, courteous, and incredibly helpful. She addressed my concerns with empathy and expertise, never making me feel inadequate or overwhelmed. Her ability to squeeze me in between clients when she sensed my urgency was truly impressive!

Pros

The exceptional customer service personnel . They take you through system navigation thoroughly. Noterro also have videos that shows you step by step setup Once you learn to

Cons

Navigating the system. Setting it up has so many steps . I have not yet used it so can’t say much here

Review Source

Response from Noterro

September 8, 2025

Thanks for the feedback Tsehay!

SC

Sebastian C.  
Business Support  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "10/10 customer support"

April 30, 2025

5.0

Pros

The customer support. They are very responsive and even have the ability to have a one on one with their senior technical staff. Can't really think of any other company that provides that.

Cons

I don't have any cons at this moment. The software and support provided is great.

Review Source

Response from Noterro

May 5, 2025

Thanks a ton for sharing your experience with us and for choosing Noterro!

NE

Nevis E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Massage App"

March 6, 2025

5.0

Their response time is quick when you ask them any questions.They have always been very kind as well.

Pros

Customers can easily schedule and as a Practitioner the app is easy to scheduoe people and make changes.

Cons

You can't talk to a live agent and get a response right away

Review Source

Response from Noterro

March 7, 2025

Thanks for taking the time to leave this insightful review. We appreciate it!

cB

charlene B.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use!"

October 28, 2024

5.0

Overall it’s been a good experience. I run a very busy clinic and getting the documentation done between clients quickly is essential for me, and this software allows me to do that.

Pros

How easy it is to use. The format for what you can use this software for covers a wide range. Once you choose your format and set everything up, it can streamline your practice making your documentation process easier and faster.

Cons

Software glitches, usually after updates. I have had to contact the Noterro staff a few times after an update to communicate the difficulty I’m having but it’s always resolved.

Review Source

Response from Noterro

November 7, 2024

Thanks for the feedback Charlene!

KC

Keisha C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ease of Use and Great Customer Service"

January 27, 2025

4.0

Customer service. Superb. Design. Amazing. Usability. Simple.

Pros

The platform is easy to use and makes scheduling simple. I also love how easy it is to get customers set up and to process invoices.

Cons

Patients cannot add discounts codes at the time they book.

Review Source

Response from Noterro

January 28, 2025

Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro!

AC

Amanda C.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "You won’t regret it!"

December 12, 2024

5.0

Wonderful! More than happy with it :) !!

Pros

Amazing all in one online booking, note taking and accounting site ! I am an RMT of 11 years and have used Noterro for years !

Cons

Nothing everything has always been great!

Review Source

Response from Noterro

January 10, 2025

Thanks for taking the time to write this review. We're so glad you've had such a positive experience using Noterro over the years!

MF

Merina F.  
RMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Super easy & great support for non-techies!!"

November 14, 2024

5.0

Excellent! I am not a techy and they have been super helpful getting me to the start line!

Pros

Customer service is quick! Answered all my questions as I went along.

Cons

Not connected with FB on the “book now” tab.

Review Source

Response from Noterro

November 26, 2024

Thanks for the review Merina!

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