# Page 10 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 10 - Reviews of Noterro

## Showing most helpful reviews

Showing 226-250 of 626 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Aliah W.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro is a godsend!"

October 4, 2021

5.0

Noterro puts my business at an advantage by empowering myself as a practitioner as well as my clients to make giving and receiving care as easy and effective as it should be

Pros

Noterro enables me to have flexible yet complete control over creating and customizing my business in the most optimized way, all while making the process easier for clients to obtain treatment

Cons

As a result of Noterro's plentiful features, some practitioners might initially feel overwhelmed by the many cool features and freedoms that are so worth getting familiar with

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

A colleage who uses Noterro informed me that it covers all my desires bases

Review Source

Response from Noterro

October 5, 2021

Thanks for the kind words Aliah! :)

KS

Kim S.  
Owner, rmt  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Title your review"

January 26, 2024

5.0

Overall great. Love most of the features.

Pros

Ease of scheduling. User friendly. Text and email rsminders.

Cons

Soap notes vould be a bit easier to use. Id like to be able to easily access all past notes, not just the last treatment. Instead i have to click in several different areas to acvess previous clinic notes.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price and reliability Min 40 characters

Switched from

[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)

They only ofgered online booking, not digital notes.

Review Source

Response from Noterro

February 5, 2024

Thanks for the feedback Kim.

cL

candace L.  
OWNER/MASSAGE THERAPIST  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A Single platform for RMT's- Finally"

October 14, 2020

4.0

I enjoy using Noterro for scheduling and invoicing my client's treatments. Noterro is doing a wonderful job providing consistent upgrades to make our life more fluid and provide the best experience for each client.

Pros

\-Ease of use -All in one (scheduling, invoicing, and charting) -Client's enjoy the user interface -Cost appropriate for the features

Cons

The platform would improve if it contained -It would be great for completed intake forms/agreements to go to a file for the user to decide which client they belong to. As opposed to open another client. -In application/software messaging to customers would help fulfill a task of cancelling, rescheduling, or whatnot. -Marketing/mass email platform in application/software. -Ability to import clients intakes/charting from affiliated clinics or other application.

Alternatives considered

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Noterro offered a few important features for the clinic- creating personal intakes/agreements, in-app charting, and affiliation to square (my existing POS provider).

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Massage Book didn't allow my clinic to tailor intake forms or create agreements from scratch. Overall I am happy with the switch- but miss the in-app messaging, marketing, a few other features

Review Source

Response from Noterro

September 20, 2021

Thanks for the feedback, I've passed all your ideas to our product team! :)

Theressa M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro"

April 25, 2022

5.0

Overall great and professional program

Pros

Accessibility to client notes anytime and anywhere, security compliant.

Cons

\- would like to see Add-ons for clients to select while booking treatment - Quickbooks integration so you don’t have to export invoices - weekly or customized email campaigns sent out to client list showing availability - discount codes for clients to use at booking

Reason for choosing Noterro

Had product categories and integration with mailchimp, better value for money

Review Source

Response from Noterro

May 2, 2022

Thanks for the feedback Theressa. Much of what you mentioned in your cons are on our roadmap. We'll be just as excited as you when they're released!

LW

Lisa W.  
Owner  
Biotechnology  
Used the software for: 2+ years

### "Best software for massage"

October 14, 2020

5.0

I am solving all my online booking, paperless forms, agreements with covid, credit card required for appointments and appointment reminders.

Pros

I like that it allows me to schedule massage clients, sends them a reminder in the form of SMS and email. I also use the storage feature for storing client forms that I need a written signature. I like all the new calendar feature like having a receptionist have access to my schedule. That is my favorite.

Cons

I do not like that I can't schedule people at the same time like a couples massage class without adding another therapist. The least thing I like is that I'm unable to track packages if I sell those.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing Noterro

Because your company keeps making changes to the software to improve it each year. You take our feedback and listen to your customer. I have been using your software for 7 years and I appreciate all the improvements you have made over your competitors.

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

You have online forms for Soap Notes

Review Source

Response from Noterro

September 20, 2021

We have a double booking feature in the works, shouldn't be too much longer. Packages are also planned in the near future. Thanks for the feedback!

SA

Sarah A.  
Owner/RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall this is a great online program for charting and scheduling with attentive customer service."

July 17, 2017

5.0

This programming offered the chance to switch to an easy paperless and all in one place online charting and scheduling improvement. It also makes reminders for clients who have not been seen in 3, 6 and 12 months easier and keeping track of client Birthdays. It has also made receipt issuing easier now that it is paperless and generated automatically by the program.

Pros

Great things about this program are >Birthday Reminders >3, 6 and 12 month reminders since you have seen a client >Ease of use of the calendar >Love that a "break" can now be added in which can also be used for personal appointment so as not to over lap if deciding to extend a schedule >Dashboard is easy to use and navigate >The addition of "Clinic Policy and Terms" was a huge improvement and makes a big difference in our practice for legality and CMTO standards >Clinic Analytics is an interesting feature to have and gives some overview sight of the clinics business and client trends

Cons

My biggest disappointment is that there has still not been a change to the HST function in the accounting that I have mentioned to your team. Because you do not have the option to input the price amount along with HST the only choice is to pick a percentage for the HST and the program automatically rounds it up. As the price becomes inconvenient. I cannot use the entire financial side that is offered in this program. Instead, our receipts are issued for the price and it says "no HST" to get around this. I would still love to see a change made to this to have the option to input the prices manually to be able to make use of the financial portion offered in this program.

Review Source

Response from Noterro

July 26, 2019

Thanks for your feedback on the penny rounding dilemma, we're aware of it, we hope to solve it soon!

RK

Ryan K.  
Acupuncturist  
Medical Practice  
Used the software for: 2+ years

### "I love how much Noterro has grown over the years and it's functions are very competitive. "

March 27, 2023

5.0

It's been great since day one.

Pros

The ability to handle all of my scheduling, reminders, EHR and patient info all in one place has made my work life so much easier. I love the SOAP notes functions and also love the ability to share notes, invoices, medical records with ease.

Cons

Some issues with existing patients signing on to make an online booking. That has been less of a problem recently

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Noterro

The SOAP notes function and customizable intake form. Price was also a main factor. It was inexpensive while still having all functions I needed at the time.

Review Source

Response from Noterro

March 30, 2023

Thank you for all the kind words Ryan!

AV

Alex V.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Cost-Effective HIPAA compliant EHR system. "

January 17, 2024

5.0

So far so good! Looking forward to exploring all the other features available.

Pros

I like the fact it is HIPAA compliant, and super easy to set up and get going. Also have had great experience with the customer support live help.

Cons

That I did not find them sooner! No complaints so far.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Being HIPAA compliant was a big reason I could not go with Acuity or Google Workspace. This option was also more cost effective for me compared to Jane or Cliniko.

Review Source

Response from Noterro

January 22, 2024

Thanks Alex for the feedback!

CC

Chelsea C.  
Clinic owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy I switched to Noterro"

October 25, 2022

5.0

I love the software, the new app, and that tech support is easy to access.

Pros

I really appreciate the upload option for treatment charts. It helped to keep files in one spot when switching the clinic from paper to electronic charts. Transferring over from our previous online scheduling software was very easy.

Cons

A 'resource' feature would be convenient. Example: hot stone equipment can't be booked by two practitioners at the same time.I would love to be able to customize appointment block colors with a hex code.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Affordability

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

I required storage capacity to upload all our paper charts, and Noterro provided an all-in-one practice management.

Review Source

Response from Noterro

November 2, 2022

Thanks for the feedback Chelsea, I'll pass it along to our product team!

CA

Crystal A.  
Office Admin  
Medical Practice  
Used the software for: 2+ years

### "Amazing Product"

March 27, 2023

5.0

Amazing to help patients remember appointments and helps keep the clinic organized

Pros

Easy to implement and use. Transitioning from paper to Noterro was an easy move

Cons

Some features are extra however they should just be implemented in price like insurance

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Noterro

Cheaper, easy to use

Review Source

Response from Noterro

March 30, 2023

Thanks for the review Crystal. We offer additional features as add-ons so clinics can avoid paying for features they don't use. Nobody likes bloatware ;)

LT

Latoya T.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best Scheduling Software out there!!"

March 30, 2022

5.0

Always very helpful if i cannot figure something out and very fast response time.

Pros

The ease of use, everything from setting up, to adding or changing my schedule, to booking clients. Its the best software ive tried, and the price cant be beat!

Cons

The only feature i wish it had was that i could limit the number of 90 min massages in a day. I can control it if i book the client myself but if they book online i cannot.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

i had tried the free trials with the others. i found hem to time consuming to set up, i kept getting glitches and the cost compared to noterro was too high for me. Square was free and clinic sense was not a bad price but just too clustered with info. and jane was too expensive i felt.

Review Source

Response from Noterro

April 1, 2022

Thanks for the feedback Latoya. Keep in mind that you can limit the total number of hours or appointments booked per day. It's under Profile > Calendar > Scheduling limits. Let us know if you have any trouble!

SC

Sylvie C.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A straightforward & cost effective software for RMT’s"

July 5, 2022

5.0

Fantastic software with big improvements from my old software and unbeatable customer service. I highly recommend this software and have already shared with my RMT friends/colleagues :)

Pros

\-treatment notes that can be done on a mobile device; and can also talk to text. -the waitlist feature is a huge bonus and makes it easy to organize your waitlist within the app/software -fantastic customer service who are helpful 100% of the way -Easy integration from old software to Noterro.

Cons

\-the only con I can think of so far, and I’m being really picky with this one, is that the icons on the calendar can be confusing and don’t say whether they have been cashed out or not. With that said, I did mention it to customer service and they have passed the information along to the product review team - and that’s all I can ask for :)

Alternatives considered

[Calendly](https://www.capterra.com/p/148036/Calendly/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing Noterro

Features, pricing, recommendation.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Was using free software until they removed calendar sync. Their paid subscription was more expensive with less features. I was recommended Noterro and so far I’m happy with the switch!

Review Source

Response from Noterro

July 14, 2022

Thanks for the review!

ST

Shig T.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro is good for a sole proprietor like myself"

November 28, 2023

5.0

Very happy with the various features Noterro offers for a reasonable monthly fee.

Pros

The pricing is unbeatable for the features it offers.

Cons

It does take a bit more time to understand and navigate through the back end of the App.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

It was too expensive for a single person business

Review Source

Response from Noterro

November 28, 2023

Thanks for the review Shig.

JO

Julie O.  
Registered massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent app and great customer care"

August 7, 2023

5.0

I have been using Noterro for almost 10 years and wouldn't go anywhere else for soap notes

Pros

I love that you can draw on the patient forms... That was the biggest selling feature to me

Cons

There is nothing so far that I don't like about this particular product

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Being able to draw on the forms was the game changer

Review Source

Response from Noterro

August 14, 2023

Thanks for your review Julie!

VR

Verified Reviewer  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "great clinic scheduling software"

July 24, 2023

5.0

this is good software and well priced.

Pros

nice layout, easy to find the features I need, good help files made it easy to figure out how to use the software

Cons

would like more options/flexibility in designing my own templates for charting and intake forms. I would also like to see integrated email ability - I want to send welcome or follow up letters to clients individually and have them stored as part of their chart.

Review Source

Response from Noterro

July 26, 2023

Thanks for the feedback, I'll pass it along to our team.

JC

Jane C.  
Office manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I highly recommend Noterro"

December 8, 2021

5.0

We get positive feedback from clients all the time about the ease of use. We are very happy that this software has taken us to the next professional level.

Pros

I am not very computer savvy so I really appreciate how easy this software is to work with. The booking and billing system are intuitive and quite easy to learn. I really appreciate the tutorial videos and the ability to get one on one help when needed. I like that the software is being updated and improved regularly. Creating forms is fairly easy once you have done a few. I highly recommend this software!

Cons

I would like to be able to edit the clients name right in the calendar booking. Sometimes we will have family members trade appointments and right now in order to change the booking name I have to delete it and re-do it.

Switched from

[Jane](https://www.capterra.com/p/230191/Jane/)

The old software did not meet my needs and it was expensive.

Review Source

Response from Noterro

December 15, 2021

Thanks for the review! I'll pass along your suggestion to our product team about swapping patients on the calendar. It's a good idea!

LC

Lynn C.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Works for me"

April 8, 2024

4.0

Really satisfied. No matter when learning something new, it has its' challenges, but I am very pleased overall with all aspects of the program.

Pros

I am not very tech savvy, and yet I figured out, on my own how to set up and use the system. It did take me awhile, but if you stick with it, it will work for you. Great resources to help with set up too.

Cons

Setting up the system. (because technology is not my "thing". I would say this about any system I would have had to set up. If I could have, I would have paid someone to do it for me.

Reason for choosing Noterro

Word of mouth is what convinced me - by both practitioners and clients.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Lynn, we're here for you if you need any help! :)

SB

Sonia B.  
Physical Therapist AND Business Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "A Good Starting Point For New Businesses "

March 25, 2024

4.0

Pros

It has the basics of what you need to start a new business at a good price. You can integrate Square space for payments.

Cons

It’s not as intuitive as I would like it to be, but I have been able to reach out to customer service. They are very down to earth and helped with all my questions.

Reason for choosing Noterro

A price I found reasonable for what I needed in business journey

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Simple Practice was too simple. I wanted something with more features, but still in my budget.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review. Reach out to us anytime! :)

SL

Shantel L.  
Bowen therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great booking software with some limitations "

April 18, 2023

5.0

Customer service is outstanding , economical and easy to use.

Pros

Easy to use, economical, LOVE the soap notes

Cons

Again the lack of limiting maximum specific appointment types .

Reason for choosing Noterro

The soap notes was top notch

Review Source

Response from Noterro

April 26, 2023

Thanks for your feedback Shantel.

DH

Dustin H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best I've Used"

April 28, 2022

5.0

Amazing. I love this software. I've used the other leading software, and there's not even a close second.

Pros

I love this software, and I've tried most of them. I spent close to 20 hours deciding before choosing Noterro. It's easy to use for scheduling, SOAP notes, client self-booking, and billing. Even better is that the developer always responds fast. I once reported a bug and they fixed it within hours. I've never known a dev to fix something that fast.

Cons

I use it for my personal training business as well; having subscriptions and tracking for remaining sessions/classes of clients would be nice. I wish I could collect credit card information using Square, but they've said it's in the works.

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

I liked the UI and flow of it best. SOAP notes are great too.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Schedulista](https://www.capterra.com/p/143948/Schedulista/)

I can't stand Mindbody. Other software just didn't have the features I needed. Noterro felt right for my business. Schedulista is fantastic if you only need scheduling.

Review Source

Response from Noterro

May 9, 2022

Thanks Dustin for the feedback!

Penny C.  
RMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great software "

November 11, 2023

5.0

Pros

Very flexible, allows for a lot of customization so that you can set it up to work perfectly for your particular needs. It is the best priced software when compared to what it does.

Cons

It has a fairly steep learning curve, but great product support through articles, tutorial videos and personal audit, so you just need to put the time in to figure it out.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Moved locations, was starting up a new clinic and noterro was offering good pricing

Review Source

Response from Noterro

November 17, 2023

Thanks for the review Penny. You're among many making this switch!

NB

Nancy B.  
Physiotherapy Clinic owner  
Medical Practice  
Used the software for: 2+ years

### "Very satisfied long term user. "

January 19, 2024

5.0

Excellent customer service experiences. Very personale and helpful. We have been using Noterro for at least 5+ years and are very happy. Great 🇨🇦 Company and happy to support a local business. Thank you!

Pros

Easy of use and great customer service. Noterro is always up for suggestions on how to improve the software and continually making small updates that make our day easier and more efficient. THANK YOU!

Cons

No major issues... sometimes the regularTues am updates have disrupted clinic flow....but not a big and the updates are always helpful.

Reason for choosing Noterro

Ease of use, flexibility and cost effective. Excellent customer service.

Review Source

Response from Noterro

January 22, 2024

Thanks for the review Nancy!

KK

Kareem K.  
Medical Devices Seller  
Medical Devices  
Used the software for: 2+ years

### "One of the best apps"

May 9, 2023

5.0

I like how Noterro is constantly adding new features and fixing bugs. Finally, they are less expensive than the previous system I was using and have more features.

Pros

Fantastic software with significant improvements over my previous software and unrivaled customer service. I highly recommend this software and have already shared it with my RMT colleagues and friends.

Cons

The pictures in the soap notes are missing a dorsum aspect of the foot.

Review Source

Response from Noterro

May 10, 2023

Thanks for your feedback Kareem!

BL

Becky L.  
RMT  
Alternative Medicine  
Used the software for: 6-12 months

### "Love Noterro!"

October 13, 2020

5.0

I love Noterro because it has made my life so much easier in the department of all of the administrative tasks. It is quick and easy to use - I love that I can tag body parts for quick reference, I love that I can duplicate a SOAP note from last time and just make minor tweaks as needed, I love that my clients automatically get a reminder email which results in less no-shows, I love that they have included all of the COVID screening and infection prevention protocol into the program. My clients love the email appointment confirmations and reminders too. Everything about it has made my work so much quicker and easier and I love the price point too since I work on my own. It has been such a worthwhile investment for me!

Pros

Noterro is easy to use (and if I have questions, they are answered by their support team very quickly), has everything I need (SOAP notes, receipts, electronic intake forms, online booking and appointment reminders), is easy to use and makes the administration part of my job (the part I hate) quick and painless! Plus it is very affordable too

Cons

When booking multiple appointments for the same client, I don't like that they get so many individual emails - it would be better to get all appointments sent to them in one email. There are too many unnecessary lines and boxes to check in the infection prevention tab of the SOAP notes (feels like an overly paranoid RMT set that part up). If a client cancels an appointment and rebooks for another time, the COVID screening form that I set up to be sent to them along with their reminder email does not get transferred to the new appointment time so I have to delete that intake form and add another to go along with the new appointment

Reason for choosing Noterro

Price

Review Source

Response from Noterro

September 20, 2021

Thanks Becky for your feedback. You've got some good points here, I'll pass them to our product team.

tM

travis M.  
Massage Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Most affordable option with all the features"

March 19, 2024

5.0

Pros

easy to use, cheap and customizable software

Cons

Lack of customization for Clinic side colour schemes.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

The price was too good to not switch to noterro

Review Source

Response from Noterro

May 7, 2024

Thanks for the feedback Travis. You're among many making the switch.

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