# Page 11 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 11 - Reviews of Noterro

## Showing most helpful reviews

Showing 251-275 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LP

Livia P.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing bang for your buck "

June 23, 2023

4.0

I love Noterro and plan on using this until retirement. The price point is beyond perfect and the interface is so easy to use

Pros

It’s an inexpensive and easy to use tool that keeps my schedule organized for bookings

Cons

I wish I could customize the email reminder and the SOAP notes a bit more to my needs

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price point

Review Source

Response from Noterro

June 27, 2023

Thanks for the feedback Livia. You're actually able to fully customize email notifications, and customized SOAP notes is in the works. Expected this summer!

EJ

Emma J.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Super easy and great system!"

September 8, 2022

5.0

I recommend it to all other massage therapist starting out on their own, super simple to learn and use. Great support if needed. Always improving and an unbeatable price for what you get.

Pros

The booking itself, receipts, emails and now the new online booking portal. Very user friendly.

Cons

The old online booking system. I would like it if there were more options for mobile therapists (changing addresses for each appointment)

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Pricing, seemed way easier to use and has a nicer / cleaner look

Review Source

Response from Noterro

September 13, 2022

Thanks for the review Emma!

JM

Justin M.  
Registered Masaage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro for Massage"

May 15, 2023

5.0

Great. Best bang for the buck, does what needs to be done, and if assistance is needed - it is available with quick responding

Pros

The ease of the program, it's very straightforward forward and easy to use.

Cons

Likely the insurance portion, I'm still quite confused about the integration with insurance, I still claim people's insurance using an external website but that does not affect me at all

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Simplicity and price

Review Source

Response from Noterro

May 16, 2023

Thanks for the feedback Justin. If you ever need help using the insurance features, just let us know!

JF

Jessa F.  
nurse  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro Review"

September 25, 2023

4.0

Still trying to get used to it.

Pros

ease with Scheduling. is this product has the same feature like Company On where users from Alberta can use it even without the Privacy Impact Assessment?

Cons

It doesnt have color coded time blocking like EMRs or Jane does- it helps with quick glance of schedule in a busy day.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Review Source

DI

Debi I.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best EHR out there! "

August 10, 2022

5.0

The ease of the scheduling and payment give me more time in my practice for patient connection.

Pros

First of all the customer service is beyond fantastic! They are constantly updating and keeping up with their clients needs. It is easy to use and comprehensive coverage for my clinic. I really love this product!

Cons

The few cons I have they are already working on. Everytime I have something that I would like added, I email them and they put it on the list. Over the years all my needs have been addressed and continue to be.

Review Source

Response from Noterro

August 17, 2022

Thank you for your review Debi!

PN

Pam N.  
Owner/massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Noterro"

October 15, 2023

5.0

Love it. Always growing and adding new options. Very receptive to ideas.

Pros

Fills my needs for clinical notes and scheduling.

Cons

Would like ability for client to confirm appointment from text reminder and not just email reminder.

Switched from

[Bookeo](https://www.capterra.com/p/117299/Bookeo/)

Switched because Bookeo didn't include clinical notes.

Review Source

Response from Noterro

October 17, 2023

Thanks for the review Pam!

JM

Jeannie M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly Recommend "

February 13, 2024

5.0

Pros

I like the support you get at Noterra. They are very fast to respond! I’m not super savvy when it comes to computers so I love the ease of their interface.

Cons

There isn’t much I could complain about except maybe when I get used to something they make changes but they are usually improvements.

Review Source

Response from Noterro

February 22, 2024

Thanks for the review Jeannie!

OA

Omar A.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software for all health professionals"

August 30, 2022

5.0

\-reduce workload on reception staff

Pros

\-online booking convenience -waiting list -agreements -forms

Cons

\-cannot copy characters from the intake forms

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

pricing and colleague referral

Review Source

Response from Noterro

September 1, 2022

Thanks for the feedback Omar. I don't quite understand what you mean about copying characters from the intake form, but we would be happy to help you with this. Just email us at support@noterro.com.

KM

Kimiyo M.  
Business owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great intake form & soap note"

February 26, 2022

5.0

It was great. I only used partial feature but they are great and customer service via email is always prompt within a day.

Pros

I only use intake form and soap note, and I love it. Great feature is, whatever the conditions the clients have - injuries, surgeries, medication, you can see it every time. Otherwise how can you keep track of their issues without going through all the notes in the past? Intake form is thorough and well organized and if you want to make sure for them to fill out certain things like dob or address, you can do that.

Cons

Sometimes, the clients don't fill out the form online and I have them fill out the paper form. It's awkward to have them type because you have to have them use your computer, and sometimes, they are not good at typing. I wishyou can have the feature that I can fill up the online form after I get their paper form, email them to check and sign.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

I had massagebook for several years and something were detrimental. It doesn't have feature to autosave information. And yet, it refreshes the page every 10 minutes so if I forgot to save every now and then, all the precious work I did can get lost. This happened a lot and I told massagebook many times but they have no intention of improving their problem. Recently, they even raised their price.

Review Source

Response from Noterro

March 3, 2022

Thanks Kimiyo for the feedback. For patients who forget to fill in their intake form, you can generate a print version of the intake from right from their profile. This way they can fill it in, on paper, then you can input it into their profile. From the patient's profile, click "Forms" then click the dropdown menu in the "Add Form" button. There is an option to "Print Blank"! :)

AW

Amanda W.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Optimal Living"

January 31, 2024

5.0

Overall, my experience has always been easy, which in turn, helps me run a better practice.

Pros

I like how user friendly it is. I like that the price can be broken down based on how much you want to offer. I love the easy mobile navigation, the app clients can download to their phones and the reminders sent to clients regarding their appointments. Overall, for the price, I think it's a great platform for small business.

Cons

In some other platforms, credit card attachment to the client file is included in one of the price plans. Sometimes having all the options broken down so much can add up quickly if you want to offer more to your clients.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Slightly cheaper, but is also offered less.

Review Source

Response from Noterro

February 7, 2024

Thanks for the review Amanda!

ES

Emma S.  
Chiropractor, owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Wonderful program for small practices"

March 16, 2023

5.0

Wonderful! I love this program and it is close to perfect

Pros

Noterro is easy to use, VERY easy to track what notes or invoices you have completed. Scheduling for individual clients is straightforward. The design look is very sleek and it is easy to use on phones, tablets, and computers

Cons

Greater ease for scheduling minors and families. Customizable client notes similar to the process for forms.

Reason for choosing Noterro

The price because I was starting from scratch.

Review Source

Response from Noterro

March 30, 2023

Thanks for the feedback. Custom notes are in the works!

LW

Lisa W.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this product"

March 18, 2023

5.0

Pros

The clinic loves the simplicity that allows the clients to book online at their leisure.

Cons

I really dont find anything wrong.If I was to choose, we dont use the direct billing option.

Review Source

Response from Noterro

March 30, 2023

Thanks for the review Lisa.

MH

MaryMargaret H.  
Osteopathic Manual Practitioner  
Alternative Medicine  
Used the software for: 1-2 years

### "Getting organized "

August 26, 2022

5.0

Fantastic!

Pros

Noterro allows my notes to be organized, legible and clear. Everything is found with a click of my mouse - case history forms, client files, appointments, receipts, reports etc. This program has become the ‘Fung Shui’ for the paperwork part of my business. The support they provide for any question I may have is solved in record time. My experience and ultimately why I chose Noterro is predominately because of the support. They are patient, take the time you need and go above and beyond to make sure you have everything you require. The only thing I find myself wondering is why I took so long to make the leap.

Cons

Haven’t found anything that I don’t like about Noterro.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)

Reason for choosing Noterro

The ongoing note taking feature and the price were far above the rest.

Review Source

Response from Noterro

September 5, 2022

Thank you MaryMargaret for the kind words! :)

RJ

Robyn J.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Trifecta: Efficient, Affordable, Reliable "

October 15, 2020

5.0

I was looking for a quality and affordable booking software with SOAP note integration. I started with SOAPVault in 2017 and have never left! Now under Noterro, the updates further streamline the user experience. Noterro is a solid building block to my growing practice. My clients regularly comment on how great it is, and I would not be as happy as a sole practitioner without the peace of mind that Noterro provides. Noterro is an investment, not an expense.

Pros

Reliability: Noterro keeps my practice up and running! Clients can book online or in office, intake form online, reminders sent, invoices paid. I need a glitch-free experience that is affordable and reliable and Noterro surpasses every expectation, every time!

Cons

The only things I find lacking are color coding options and the ability to integrate an annual Holiday calendar.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Noterro

Noterro is clearly looking out for the super small businesses and actually cares about user experience. Spammy marketing is a huge turn off for me. Many of the competitors were far too annoying to make it worth my investment.

Review Source

Response from Noterro

September 14, 2021

Thanks for the feedback Robyn. Holiday calendar sounds like a good idea, I'll pass it on!

rV

raj V.  
ceo  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro user that's happy"

October 19, 2023

5.0

excellent service, easy usage, cloud based, service oriented team

Pros

Nick is always there to answer questions, noterro trying to update their software to be better

Cons

I would have liked to be able to make my own digital forms with my graphs and pics

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

inexpensive with all the features you need to get started

Review Source

Response from Noterro

October 26, 2023

Thanks for the feedback Raj!

SO

Stephanie O.  
Head RMT  
Hospital & Health Care  
Used the software for: 6-12 months

### "Amazing program"

October 5, 2021

5.0

Amazing. The team at Noterro does not leave you hanging with tech support. Inquests are answered right away. Even in 7 months, the program has evolved, and kept up with the needs of clinic logistics.

Pros

This software is leaps and bounds better than other programs I have used before. Easily customizable, the invoicing and reports are amazing.

Cons

Visually, there is a lot of blank space in the schedule. It would be nice to view a whole day, start to finish, all practitioners on one screen without having to do so much scrolling.

Alternatives considered

[Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Price-point and tech support.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Initially it was due to cost and wanting to go with a Canadian based program. However after seeing all the features of Noterro, it was a no-brainer.

Review Source

Response from Noterro

October 6, 2021

Thanks for your kind words. I'll take back your suggestions to the product team.

KS

Kazimea S.  
counsellor  
Mental Health Care  
Used the software for: Less than 6 months

### "Self-employed counsellor - So glad I made this transition!"

October 16, 2023

5.0

It is such a time-saver and has helped me feel better about the admin time required by running a private practice. I know I come across as more professional because I have online booking, clear invoicing, etc.

Pros

The best part of Noterro is the customer service. They offered a 1:1 online appointment at the start. Every question I have had since signing up, has been dealt with quickly and fully.I like that I could maintain the option to release online booking privileges to clients I have approved/ agreed to take on. Not every online booking program allows this, and it prevents harassment and inappropriate appointments being made.

Cons

I wish I could see on the calendar, whether or not an invoice has been paid.

Reason for choosing Noterro

A friend recommended. The price was lower so I thought I would give it a try!

Review Source

Response from Noterro

October 17, 2023

Thanks for the review Kazimea! Invoice statuses are coming to the calendar in a future update. :)

DL

Dylan L.  
RMT  
Hospital & Health Care  
Used the software for: I used a free trial

### "Really incredible "

September 28, 2023

5.0

Pros

The product is very easy to use, the fact that you can bill a different service under a different services makes it soooo much easier unlike other products. I love how on booking when someone checks out it shows the entire prices INCLUDING tax. The patient/Client is not left guessing about the total cost.And invoicing clients are super easy, no need to click around constantly like other applications.I also like that you get your own App along with the application, makes it look more legit and professional and alot of my colleagues really like it.

Cons

i wish soap notes could be highlighted, changing font from bold and italic.

Review Source

Response from Noterro

October 5, 2023

Thanks for the review and feedback, we'll pass it along to our team!

CA

Christina A.  
Active Release Techniques provider  
Alternative Medicine  
Used the software for: 2+ years

### "My Review?"

August 17, 2021

4.0

Awesome

Pros

I love having all my patients info in a secure, easy to access location

Cons

The ability to not edit the gender field and the sarcasm I get back when I requested to be able to delete options in the pull down for gender

Reason for choosing Noterro

So much easier and more secure

Review Source

Response from Noterro

August 23, 2021

Thanks for your honest feedback. With the new Forms, you can now customize this question or not ask it at all if it's not relevant to your practice. We would be happy to show you how to do this. Please feel free to email us at support@noterro.com and one of our team members would be happy to assist! -Ryan

DV

Diane V.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best APP for me"

January 5, 2024

5.0

Love it, very easy to navigate, and my clients say the same.

Pros

Love that my clients can book themselves. Very user friendly and not expensive.

Cons

Nothing bad to say about the app/program.

Reason for choosing Noterro

Loved that it was developped by a Massage Therapist.

Review Source

Response from Noterro

January 8, 2024

Amazing! Thanks for the review Diane!

LS

Leslie S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Noterro Review "

January 23, 2024

5.0

Over all highly satisfied with the program

Pros

Accessibility, customizable, has online app access

Cons

For online booking appointments automatically get inputted into the calendar and not through a confirmation done by the practitioner. It is handy to be able to accept or decline a client’s appointment request

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Cheaper and more options to customize the program

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Wanted my own program for bookings amd reports

Review Source

Response from Noterro

February 5, 2024

Thanks for the review Leslie.

AB

Alexa B.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Puts more time and money back into your hands"

October 1, 2021

5.0

Fantastic!

Pros

I love the critical features of this software for their simplicity and ease of use. Think charts, notes, scheduling, availability etc. What I love most is how the company continues to roll out added features at zero added cost. Amazing value.

Cons

The only potential improvement I see could be in the aesthetic. That’s me being picky. I would gladly choose function & price over looks.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price

Review Source

Response from Noterro

October 6, 2021

Thanks for the feedback!

AT

Amber T.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love Noterro! "

November 22, 2023

5.0

Pros

The online booking, reminders, and the calendar syncing

Cons

Honestly, i have not really had any issues with Noterro. I love it.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Best price for what i needed. Ease of set up.

Review Source

Response from Noterro

November 30, 2023

Thanks for the feedback Amber!

HR

Heather R.  
RMT  
Alternative Medicine  
Used the software for: 2+ years

### "Have been using this since 2019 and I LOVE this software"

December 22, 2023

5.0

Pros

Easy to use, and I feel there are a lot of features for the cost. It's a great company to work with

Cons

Just looking to polish up some features to elevate the system even more!

Review Source

Response from Noterro

January 2, 2024

Thanks for the feedback, Heather!

HB

Heather B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro use for a massage therapist "

November 21, 2023

5.0

Pros

You get a lot for the cost! And i have had to contact the help desk a few times and they are very prompt and easy to deal with.

Cons

Im struggling with integrating new therapist into the scheduling.

Reason for choosing Noterro

It seemed like a better deal at the time.

Review Source

Response from Noterro

November 28, 2023

Thanks for the review. Feel free to reach out if you have questions about scheduling.

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