# Page 12 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

---

Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 9th, 2026

# Page 12 - Reviews of Noterro

## Showing most helpful reviews

Showing 276-300 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Stephanie W.  
Clinic Owner, RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Professional, reliable, lots of features!"

May 30, 2022

5.0

The online booking system is wonderful and easy to use. It keeps our schedules busy by enabling booking any time of day and saves our reception a lot of time for booking by phone.

Pros

I love being able to customize our own forms and agreements and having it all accessible securely online.

Cons

I wish the updates to the health history within the soap note would translate direct to the health history form as dated updates (to satisfy the CMTO's Standards for Health History Updates). We appreciate all the updates but it's hard to keep up with when

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Same software options but Noterro was much better priced. I had some experience with it from instructing at Trillium College and had been recommended by a few other RMT's to use Noterro. Due to it's pricing with the recommendations, I chose it.

Switched from

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

I moved clinics.

Review Source

Response from Noterro

June 1, 2022

Thanks for the feedback!

CL

Christy L.  
Registered Therapeutic Counsellor & Expressive Arts Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "I love Noterro. It’s changed my business for the better."

February 7, 2022

4.0

I’ve had a very positive experience with Noterro and highly recommend it.

Pros

Online booking, easy invoicing, financial reports, text & email reminders for clients, quick and friendly help from staff if needed.

Cons

It took me a while to figure it out. I’d like to have a way to look at my whole week on my phone with a snapshot without having to move my finger around.

Reason for choosing Noterro

Price, recommended by others

Review Source

Response from Noterro

February 9, 2022

Thanks for the feedback Christy. We are exploring other options for a week view on mobile devices, but another option is to use the Google Calendar Integration feature. This way you can open Google Calendar and see your schedule updated in real time.

CC

Coleen C.  
Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love Noterro!"

October 2, 2023

5.0

Awesome!

Pros

Noterro has made running my practice effortless. The customer support is awesome!

Cons

I would love the option to turn off client notifications that automatically get sent out. Otherwise, I'm super happy with Noterro!

Review Source

Response from Noterro

October 11, 2023

Thank you for the feedback Coleen. Customizable notification preferences are on the roadmap! :)

JJ

Jenny J.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro is a great product"

January 24, 2024

5.0

I am happy with the product, price and customer service

Pros

ease of use, I am not very tech or computer savvy and Noterro is easy to use

Cons

I have not found anything that I don't like about Noterro. it does everything I need.

Reason for choosing Noterro

I found Noterro easier to use and less expensive

Review Source

Response from Noterro

February 5, 2024

Thank you Jenny for the review!

KH

Katey H.  
RMT owner and operator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review from RMT"

December 3, 2023

5.0

Pros

It’s easy to use, and any questions I’ve had have been answered quickly! I love the online booking, as well as online charting! Makes it easy to work from anywhere!

Cons

I wish adding pictures to clients files wasn’t an additional feature but something that was included. Would make it much easier for storing clients referral letters directly with their profile

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

The price was much better than the competitors

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

More features at a better price point!!!

Review Source

Response from Noterro

December 13, 2023

Thanks for the feedback Katey.

SN

Stephanie N.  
Owner, LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software for small business"

December 15, 2022

5.0

I have been very happy with all of the features I've used, very little issue and if something goes wrong, it's typically user error!

Pros

I love how easy and straight forward all of the menus and options are with Noterro. In the rare case I cant find what I'm looking for, the help section and customer service reps are very helpful. I appreciate how simple it is to integrate with my website and ease of use for my clients when they use online scheduling.

Cons

I can't think of anything I don't like. I can't seem to make a change to one appointment if it falls within an ongoing appointment grouping (sometimes I have to make a time change to only one day and I can't) but otherwise nothing comes to mind.

Reason for choosing Noterro

Less expensive, simplicity and tools available

Review Source

Response from Noterro

December 22, 2022

Thanks for the review Stephanie!

LL

Laura L.  
owner  
Medical Practice  
Used the software for: 2+ years

### "cost effective with lots of features"

February 8, 2022

5.0

They always have a quick polite and helpful response and work with me to solve any issues.

Pros

Customer support is great and they work hard to include abilities you suggest in a very timely manner. It is easy to use and set up and I have watched it grow and expand in the ease of use over the past 2.5 years. It is a very well priced dependable product that I would recommend to anyone.

Cons

Would like to be able to follow or see patients that cancel, and that history. If they cancel within the timeline it disappears off their record.

Reason for choosing Noterro

ease of use

Review Source

Response from Noterro

February 9, 2022

Thanks Laura for the review. Yup, we totally agree with you on the cancellation history. It's on our roadmap, hopefully not too much longer!

PM

Patricia M.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "User friendly "

March 24, 2023

5.0

It has make some of my work load earlierClients are also happy

Pros

It's just a simple app and often get upgrades and makes it easier for client and provider

Cons

Don't have any complaints it's always updating the system

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

It's easy pricing is affordable

Review Source

Response from Noterro

March 30, 2023

Glad to have you on board Patricia, thanks for the review!

JR

Jessica R.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very satisfied customer"

October 13, 2022

5.0

Pros

I love the simplicity of Noterro, it has been extremely user friendly so far and the confirmation and reminder emails are a huge help to me.

Cons

I feel that Noterro fits my needs quite well, the only thing at this point that would be nice to have as a feature for myself is for my clients to see my hours/possible time slots online but have to call, text or email to actually book an appointment.

Switched from

[Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I have used these in the past when working with other massage therapists but they are pricier in comparison to Noterro, and Noterro looked simple to use.

Review Source

Response from Noterro

October 18, 2022

Thanks Jessica for the review. With the new Web Portal's online booking allows users to browse your availability and you can specify on a per-service basis if they can book online, call to book, email to book or text to book.

NL

Nathalie L.  
RMT  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of use, excellent customer service"

May 14, 2022

5.0

Overall, I enjoy working with the software. It is easy, the clinic is quick and simple to set up and maintain.

Pros

The layout, user interface, frequent updates and customer service are top notch.

Cons

I would really have liked to be able to customize the actual client charts. I don't use SOAP format and would like to be able to create my own. Also I would like a way to be able to resend the clients existing chart so they can add any updates themselves instead of the snapshot feature.

Review Source

Response from Noterro

May 18, 2022

Thanks for the feedback Nathalie. I'll pass it along to our product team.

LO

Lindsay O.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Noterro Review"

March 24, 2023

5.0

Pros

I like that it has all the features I need to run my practice. Set-up and daily management is easy.

Cons

Compared to Jane, it is less esthetically pleasing.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Cost

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Noterro had all the same features I needed for a fraction of the cost.

Review Source

Response from Noterro

March 30, 2023

Thanks for the review Lindsay.

SN

Sarah N.  
Remedial Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro"

December 15, 2022

5.0

Love it and highly recommend it

Pros

Easy to use, always releasing improvements & very open to user feedback/new developments

Cons

Text reminders can only be bought in groups of 100

Alternatives considered

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Reason for choosing Noterro

Price, better all round

Review Source

Response from Noterro

December 22, 2022

Thanks Sarah for your review!

LAJ

Lee Ann J.  
Owner/LMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Overall Great"

March 21, 2023

4.0

Overall great experience; customer service game changer

Pros

Customer service has been excellent. \[sensitive content hidden\] have been great responding to my questions. Additional features have overshadowed some of the workarounds: Find a Time, Linking family accounts, Privacy and the setup videos

Cons

Couple extra clicks to get a few things accomplished or features not available. A little confusing in the beg. testing Admin, Practitioner (Therapist) and Asst. view. The scheduled meetings allowed me to ask questions which was great and individual discussed certain items are on the list for development. It would be nice to view current items being addressed.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Noterro

Product features and cost

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

MassageBook - wanted more features for clients, marketing to my clients, focus changed (over 7 years)ApptHero - product not working

Review Source

Response from Noterro

March 30, 2023

Thanks for the detailed review. I'll pass your suggestions to the team.

Thomas M.  
Owner/Physical Therapist  
Medical Practice  
Used the software for: I used a free trial

### "Keeping the product after free trial"

September 30, 2022

5.0

Pros

Scheduling very simple ; works well and basically sets itself up. Haven't tried uploading my own form(s) yet, hoping this will be easy.

Cons

At this point the program is not able to fax or send a note to a physician directly from the template: have to download to my computer and send as an attachment. Noterro hopes to add this at some point but not in the works yet.

Alternatives considered

[Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Reason for choosing Noterro

Inexpensive and has proven to meet my needs, which are pretty minimal in a one-person department. It should be noted that once you get through a free trial and have established the use of the program, that switching is less likely just from the time/hassle standpoint; but if the program wasn't good I wouldn't keep it.

Review Source

Response from Noterro

October 6, 2022

Thanks for the review Thomas!

KT

Kari T.  
Registered massage therapist  
Medical Practice  
Used the software for: 2+ years

### "Great program"

January 20, 2023

5.0

Love that it has so many options for multi purpose use and for the client reminders

Pros

Video tutorials made it so easy to set up my clinic! Break downs of setting up categories is helpful

Cons

This program was quite different than what my old clinic used so it took some getting used to but the tutorials are great and the support team is helpful and quick to respond

Switched from

[Massage ManEdger](https://www.capterra.com/p/40328/Massage-ManEdger/)

Starting my own clinic liked that it had soap notes as well as schedule and billing

Review Source

Response from Noterro

January 23, 2023

Thanks for the feedback!

EJ

Erica J.  
Kinetic architect  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to Use"

July 10, 2023

5.0

Pros

Support is beyond amazing! They will help walk through your issues and are quick to get back to you. Once it is set up, it's pretty easy to use and adjust to your needs. Always improving.Added a location without extra purchasing or complicated set-up.

Cons

No gift certificates or sharing between family. Leads to extra processes to balance. Initial reports were difficult. But have gotten better.

Switched from

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

Cost and ease of use.

Review Source

Response from Noterro

July 14, 2023

Thanks for the feedback Erica!

AO

Ann O.  
Registered Massage Therapit  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro make clinic record keeping a breeze "

February 10, 2023

5.0

Easy to use and makes my office work easy. Less time organizing and more time with clients .If there have been issues, customer service is quick and easy to access and good turnaround for resolution.

Pros

Simple to learnEasy reporting Well planned templatesUser friendly interfaceSquare payment integration

Cons

None. Sometimes I get error messagea but I is likely my internet or using on old phone

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

CostEase of use Support for training

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Cost

Review Source

Response from Noterro

February 17, 2023

Thanks for the feedback Ann. You're among many making the switch!

cL

cara L.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A software for exactly what I need"

May 21, 2022

4.0

So far I have had nothing but positive experiences with Noterro and look forward to growing my business!

Pros

I was drawn to Noterro initially because of the fabulous price point, but also the aesthetic. I browsed others that were okay price-wise, but didn't represent my business the way I was looking for!

Cons

I would appreciate a bit more ability for customizing clinical notes, but the rest of the forms were super user-friendly! I would love to integrate TelusHealth but don't want to eat the cost when I can just do direct billing separately, so better options there would be great!

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

I loved the look and the user tutorials were a great addition!

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Branching off on my own and didn't need all the bells and whistles

Review Source

Response from Noterro

May 25, 2022

Thanks for the feedback Cara. Custom notes is highly requested, and on our roadmap! :)

NC

Nikki C.  
Owner/LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro…No brainer"

May 11, 2022

5.0

Pros

The ease of use for administrators, practitioners and clients alike is what makes this product so attractive. Coupled with all the personalization options, it’s a great option for my practice.

Cons

I wish I was able to integrate square appointments, however there are work arounds.

Review Source

Response from Noterro

May 16, 2022

Thanks for your feedback!

AS

Alaine S.  
Myofascial Release and Massage  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great pricing and so easy to use"

October 13, 2020

5.0

The automation of notifications and reminders creates so much peace of mind for me and decreases my no shows considerably. The online intake and consent forms allow me to prepare ahead of time for my new clients and to spend the majority of the time treating them and less time doing paperwork. The software also allows for me to create better balance and boundaries in my schedule and creates space for me to have less stress and use my time more wisely.

Pros

This software is a life saver in scheduling and tracking my clients appointments. The functions are so easy to adapt to my needs and the amount of time it saves me and the efficiencies it creates are too numerous to count. I love how they are constantly taking feedback and improving the software. I would and have recommended this to many of my colleagues. I found it very easy to navigate and it's intuitive and designed with common sense in mind. I can find the features that I use quite easily and I am not overwhelmed by the design. Excited to see the new features that continue to become available.

Cons

I would love to see the intake fields opened up to make them customizable and editable. There is some duplication in the check box fields but for the most part, all the information is there and there is more than enough options for any type of practice.

Reason for choosing Noterro

Priced well, easy to use, features that make sense for my business and not a lot of fluff that provides not value. Continuous improvement in the product based on customer feedback.

Review Source

MV

Melanie V.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great system "

January 4, 2024

5.0

I’m very impressed and satisfied with my experience so far.

Pros

The support is incredible. Very nice service with prompt answers and step by step instructions

Cons

I haven’t found anything I don’t like yet. I’ve only been using Noterro for a few months at this time, but there’s nothing yet that stands out as a con

Review Source

Response from Noterro

January 8, 2024

Awesome, thanks for the feedback Melanie!

JT

Jennifer T.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease of use and always helpful "

November 4, 2023

5.0

Pros

The few problems that I have had are always dealt with promptly and efficiently

Cons

Nothing but I have to type wt least 40 characters for this part of the review so that’s kind of annoying.

Review Source

Response from Noterro

November 16, 2023

Thanks for the review Jennifer.

AB

Alicia B.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Chiropractic"

September 27, 2023

5.0

Ease of use is great. Customer service is excellent. Noterro is constantly adding and upgrading features. Love that you can submit requests for a feature to be added

Pros

Cost and customer service. It was very easy to start our business with noterro

Cons

For the most part, all of the features we wanted, have been added.

Alternatives considered

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Noterro

Cost, ease of use, simple

Review Source

Response from Noterro

October 5, 2023

Thanks Alicia for the feedback!

BS

Brian S.  
Medical massage therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "Medical massage therapy practice management"

March 1, 2024

5.0

Pros

A broad range of features especially for the price and they seem to be updating and expanding all the time. Very customizable treatment/SOAP notes

Cons

There are some confusing aspects to initial setup in terms of how and where features are organized, but not insurmountable

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Not enough features and functionality particularly treatment notes

Review Source

Response from Noterro

March 5, 2024

Thanks Brian for the review!

JD

Jennifer D.  
Structural Integrator, Registered Massage Therapist, Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good Value for the price"

November 10, 2021

5.0

I am very happy with the system and have no need to change.

Pros

My clients report that the online booking system is very easy to use and clean. No added steps to book. A very good system for managing my business for the price. Staff are extremely quick to respond to my questions or concerns.

Cons

As this is constantly being developed, there is the occasional minor glitch.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Noterro

I chose Noterro for the price as it is drastically cheaper than competitors and still gets the job done.

Review Source

Response from Noterro

November 15, 2021

Thanks for the feedback Jennifer!

Similar Products

Featured