# Page 13 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 13 - Reviews of Noterro

## Showing most helpful reviews

Showing 301-325 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jess H.  
RMT/CLT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Overall System and Service"

December 13, 2022

5.0

It’s been fantastic. The very few times I’ve needed to contact technical support, they have been very quick and efficient in helping me.

Pros

This system is so easy to use and so versatile for all of my needs.

Cons

One area is for the online booking and how far out people can book online. This feature has been buried under the practitioner, and it is difficult to find. I think it should be part of the overall online booking section.

Reason for choosing Noterro

Price and features.

Review Source

Response from Noterro

December 22, 2022

Thanks for the review Jess. The reason the maximum lead time is found in the practitioner's preferences is because we allow each practitioner to have different maximum lead times. Some want longer, and others want shorter lead times. Hope that explains it! :)

JH

Jennifer H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Glad I Switched Over"

October 3, 2022

5.0

The customer service is outstanding. They are very quick to respond, even to the smallest of questions

Pros

The price for this system is great compared to others and you get more. The client web portal is great and easy to use. I love that I can set up classes and the SOAP notes are very detailed.

Cons

The $10 fee for text reminders is a little high but even with that fee I'm paying $10 less per month than my old system. Not a huge fan of the check out/invoicing process but I may just need a little more time to learn it and get used to it.

Reason for choosing Noterro

The SOAP notes section drew my interest first and then I realized all the features I would get for the price (with my ABMP discount) would be worth it.

Review Source

Response from Noterro

October 13, 2022

Thanks for the feedback Jennifer!

BM

Bryce M.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Thumbs up"

May 12, 2023

4.0

Very good!!! Easy to use

Pros

How organized different tabs are. I don’t feel like I waste time trying to find what I want

Cons

I do wish there was a typing box under the techniques used section in SOAP notes - where quick notes can be made without the tags

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Seemed more simple as a single operator of my business. Also a better price for being the single worker of my business

Review Source

Response from Noterro

May 15, 2023

Thanks for the review Bryce. There is actually a dedicated box for each SOAP section, in addition to tags. If you would like us to show you, just email us at support@noterro.com, happy to help!

LS

Lauren S.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Noterro is gold."

November 20, 2022

5.0

Pros

I love how my patients all say it’s so easy to book with me online.

Cons

I don’t know if i have any problems with it. Any issues I came across, I contacted Noterro Help and they are very quick to respond every time.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Jane is way overpriced.

Review Source

Response from Noterro

November 23, 2022

Thanks for the review Lauren. Glad to have you part of Noterro and keeping more money in your pocket!

JL

John L.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "If you are looking for features and outstanding customer service, you just found it."

April 21, 2022

5.0

Pros

The all-in-one nature of this software is great. You really do end up with with a feature rich product. Customer service is like nothing you see anymore. So far 3 or 4 inquires/questions answered within hours with REAL answers and once they just went in and fixed it for me!

Cons

Electronic insurance billing for the United States and client membership options are all I have noticed so far that I would like to see.

Reason for choosing Noterro

Noterro seemed to be the product that checked the most boxes for me. Easy on the end user and the insurance billing set up seems very organized and easy to use once you learn it.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Recent price increases are not justified based on what they currently offer. Have also experienced too many "glitches" lately.

Review Source

Response from Noterro

April 26, 2022

Thanks John for the review. Electronic insurance submissions are coming soon with our Availity integration, you can see a sneak peak of it here: https://www.youtube.com/watch?v=2w6HkK2mdnU Office Ally submissions is coming as well. Yes, memberships is a highly requested features, its coming up on our development roadmap!

PB

Paul B.  
Owner/Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "My Favorite Online Scheduling Tool"

August 17, 2021

5.0

I have been using the software for couple of years now, and I do not anticipate ever changing to another piece of software. The support team is very responsive, and they’re constantly adding new features, and the price is simply delicious.

Pros

I love the Hyppa compliance, I love the charting tools, the incredibly easy to use appointment scheduling tools, it’s just a very well thought out piece of software. I have recommended it to several of my friends who are also body workers or in other similar professions because it is wonderful software.

Cons

It’s nitpicking, but there’s no column sorting in the reports, and I don’t like the date formate used; It makes it impossible to do date sorts when you download reports into a spreadsheet.

Review Source

Response from Noterro

September 14, 2021

Thanks for your feedback. We've actually just updated 5 reports, to allow more filtering and column management! You can also save your own versions of the reports you customize. Check out the link here: https://noterro.com/blog/view/custom-reports-calendar-privacy-mode-and-more

JB

James B.  
optometrist  
Medical Practice  
Used the software for: I used a free trial

### "Why can't we print out a daily schedule as listed below?"

July 4, 2023

2.0

See above.

Pros

Cheap, no setup fee. Can cancel anytime.

Cons

The only thing we wanted to use it for is for patient scheduling and we need to be able to print out on paper a daily schedule as a spreadsheet including exam time, exam type, patient name, patient date of birth, phone number, insurance company, insurance ID number, has appointment been confirmed? (yes or no), initials of staff member who scheduled, and notes. We checked with Noterro help and they said the only way to make such a printout was to import it into Excel (which is impractical) or just put all the info in the notes, which we are doing for now until we find another software that can do this fundamental scheduling task. At least it will be easy to cancel Noterro, which will be fine for a few months.

Reason for choosing Noterro

cheap, temporary but imperfect solution

Review Source

Response from Noterro

July 14, 2023

James, sorry for the confusion on this. You are able to print your schedule to paper including almost all of the fields you mentioned. This is done from the Events report. Additionally, you can configure this report and save it as your own template, so you don't need to re-configure it each time you want to run it. There are only a few fields which you mentioned that aren't on that report, but likely could be added. We take customer feedback regularly and use it towards product updates. I'd recommend connecting on a call to go over what you mentioned. The entirety of what you listed as a Con could likely be resolved within a phone call. Just book a time to chat with me here, I'm happy to help. -Ryan https://calendly.com/noterro-migration/technical-support

KU

Kara U.  
Business owner/ massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Noterro is the system. "

October 14, 2021

5.0

I like noterro. I am always helps asap with understandable instructions to solve my current question. Noterro has helped my business grow and I'm eager to see the things that come out next

Pros

I like that there is so much you can do for your clinic or practice within the software. The newer features for classes, the waitlist and announcing your availabilities has opened up new channels for the way I use the system.

Cons

The ease of use at checkout. There is so many steps to get a client checked out with square. Especially if a client asks to leave a tip.

Reason for choosing Noterro

Price, and the ease to set up myself. I had the opportunity to use the product and play to ensure it worked for me.

Review Source

Response from Noterro

October 19, 2021

Thanks Kara for your feedback. We're glad you're enjoying the new features. I'll reach out to you about the Square checkout process, and see if your account is setup correctly to accept tips on Square. -Ryan

JL

Jen L.  
Massge Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Review"

February 15, 2022

5.0

Great.

Pros

Simplicity Price point Support Able to customize and brand pages

Cons

it doesn't allow for auto-generated reminder / emails of outstanding balances -like to customize the Documentation for notes to have my own form if I want verse SOAP

Reason for choosing Noterro

Price, function, simplicity, support

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Too expensive

Review Source

Response from Noterro

February 16, 2022

Thanks for the review Jen, and welcome aboard! You're right about the notes, but customizable clinical notes is on the short term roadmap. More automations are also in the plans, like outstanding balances reminders. Thanks!

BS

Betty S.  
Medical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Best price on the market "

May 17, 2023

5.0

Pros

the chart in the soap notes are great yes

Cons

At this point i am happy to see what is next

Reason for choosing Noterro

i like the chart and soap area. everything is great and simple

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

The amount of error with payment and the lack of reminders going out to the client and the admin. i mean , IF a client has auto pay which is set for 12 months . no notification and months will pass before you notice

Review Source

Response from Noterro

May 25, 2023

Thanks for the review Betty!

WV

Wilma V.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Review"

November 23, 2023

4.0

Pros

Ease of set up. Customer ease of use of website

Cons

Any change you make does not carry over to existing appointments so you either have to redo all of the appointments or leave it until all of them have passed. Also if you want to call them it is hard to get ahold of a person. You have to do it online

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Review Source

Response from Noterro

November 28, 2023

Thanks for the feedback Wilma. For the repeating appointments, if you make an update, you can also "Update all future" appointments in the repeating group of appointments. If you need a call asap, just email support@noterro.com and ask for a call back. Someone can usually give you a call within a few minutes.

JB

Jessa B.  
Owner /RMT of Jessa Breitkreuz Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Feedback for growth "

June 14, 2022

5.0

Love it. Makes my life oraganized and simple.

Pros

How easy it is to use. I am looking forward to the new app coming out.

Cons

I dont like that i have to wait for an email response within 24hrs. Using on my chrombook the program is slow and harder to scroll down the pages then on my phone or computer

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Jane did not feel right

Review Source

Response from Noterro

June 16, 2022

Thanks for the review Jessa! You can always request a phone call in a support ticket and if someone's available they'll give you a call immediately.

AC

Addrian C.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "Very Satisfied and would highly recommend"

February 28, 2023

5.0

Highly recommend and will keep using.

Pros

User experience for both practitioner and patient

Cons

May not be as visually appealing as other softwares (Jane),

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Review Source

Response from Noterro

March 17, 2023

Thanks for the review Addrian, you're among many who've made the switch!

YC

Yvonne C.  
Massage Therapist/ Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Noterro "

August 24, 2022

5.0

I always recommend Noterro because even if I have an issue, their customer service is quick to respond and resolve it.

Pros

I always recommend Noterro because it is easy to use and budget friendly.

Cons

Sometimes the calendar glitches- this has been an issue on & off only lately. I find it can be challenging to figure out the insurance aspect aswell.

Reason for choosing Noterro

Noterro was more reasonably priced.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

I wanted everything in one place and did not want to save paper files

Review Source

Response from Noterro

August 29, 2022

Thanks for the feedback Yvonne.

Jill B.  
Founder  
Alternative Medicine  
Used the software for: Less than 6 months

### "Noterro is an excellent option"

October 14, 2020

5.0

This is a simple and easy system to use, and we have a pretty complicated business with both a location and mobile appointments, and then different divisions with in the mobile.

Pros

It's ease of use, the soap notes are fantastic, and customer intakes are so easy and just automatically stored with the client, it seems simple but it is really really fantastic. Updates and more functions are regularly released. They are super quick to call or email back and address even silly questions and have helpful videos and solutions.

Cons

The only big drawback is the lack of a therapist compensation function that would eliminate the work involved in therapists invoicing me and having to check those invoices. This is maybe coming but no timeline yet. A small drawback is Therapist last names always show up, I would like the choice to keep the last names back except on receipts.

Switched from

[DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)

Very difficult customer support, had an ongoing issue for 4.5 months and spent hours and hours chasing my tail, but couldn't seem to get problems solved.

Review Source

Response from Noterro

October 19, 2020

Thanks for your feedback. An Invoice Payment Report is in the works, this will show you invoices based on when they were paid, handy for paying practitioners based on payments being received.

AF

Anna F.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love It!"

February 10, 2023

5.0

Was very easy to learn how to use. Love all the payment options/ design. Never had any real issues and when there where problems customer support was amazing . I also really like how notes are saved immediately without worry incase I forget or get too busy.

Pros

In person tech supporttutorialseasy to useamazing price/ optionsI like the set up

Cons

So far I have no concerns. When I first started using it I did, but they did a bunch of upgrading and changes so now I have none.

Review Source

Response from Noterro

February 17, 2023

Thanks for the review Anna!

MB

Molly B.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent software!"

July 29, 2022

5.0

Overall I have had a great experience with this software

Pros

I love how easy it is to use and integrate with other aspects of my business.

Cons

It would be nice if there was an embed code for embedding the booking app on my website

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

It was more cost effective and had better features

Review Source

Response from Noterro

July 31, 2022

Thanks Molly for the review!

JS

Jennifer S.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Massage Booking system "

October 13, 2020

5.0

Overall the system and email and text reminders are great for retaining clients and keep no shows to non existent especially when you can hold credit card info. I love this system. They have really come a long way. I have referred many therapists and will continue to do so.

Pros

I’ve been with Noterro formerly Soap Vault for almost 6 years. Each year Noterro adds new innovation to help massage practices based on the needs of therapists. They have always been very quick to correct problems with the system or to answer questions about use of the system.

Cons

There is yet to be an app for Noterro. It would definitely help with booking clients fast and easily. Currently you can only book one client in a spot. This is especially problematic when I book couples massages. I can only put one clients name in to hold the appointment instead of multiple clients to send a intake form to them. I can only put the billing/appointment under one of the clients. This is problematic to see past appts or billing history. These issues would be great innovation ideas to correct with Noterro.

Review Source

Response from Noterro

October 19, 2020

Thanks for your feedback. Couple/Group/Class bookings are coming! :)

Kristy S.  
Rmt  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love having prompt customer service"

May 26, 2022

5.0

Having used it starting out in my rmt career Im very happy with its simplicity

Pros

Lots of great features especially online booking im also very happy with the customer support Affordable starting at $20/month

Cons

I heard that they are planning to charge for access to read only soapnotes0

Review Source

Response from Noterro

May 30, 2022

Thanks for your feedback Kristy. At this time we don't have plans to charge for read-only access. If that changes, we'll give plenty of notice.

CG

Carrie G.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for therapists and more"

January 11, 2023

5.0

Noterro staff are quick to help and they also improve constantly.

Pros

This product is easy to use, they are constantly improving. I have integrated another business

Cons

right now I can't think of anything, I love it all

Reason for choosing Noterro

This system is superior

Review Source

Response from Noterro

January 12, 2023

Thanks for the review Carrie!

MP

Monica P.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New user, start up massage therapist"

October 28, 2022

5.0

I use Nottero for appointment booking, client lists and contacts, Invoicing and payment processing thru Square.

Pros

The support team :). I have submitted requests during my start up and all were resolved with the suport team. I feel well support and appreciate their expertise and willingness to assist.

Cons

I'd like snapshot to be able to display other therapist/doctor name as well as the client insurance company name.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

I opted for Noterro due to rebate applicable since I am a member of a association for massage therapist (partner). However, this was the fee factor. I am also now very happy with the choice made. In getting started, Nottero support has also been a great source of ease and understanding. It has been a win all around.

Review Source

Response from Noterro

November 3, 2022

Thanks for the review Monica. I'll pass your suggestion to our product team as well! :)

TE

Tonia E.  
Owner therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Love it"

July 28, 2023

5.0

Everything has been great

Pros

Note and form features. The ease of using. Customer service has been great

Cons

Not being able to move Therapsit order, colors could be more personalized and not all in white to see better, text confirmation, not being able to edit therapist name if wanting to add middle initials or names once in, a way to have therapist sign intakes after read and consult with notes

Alternatives considered

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing Noterro

Billjng

Review Source

Response from Noterro

August 2, 2023

Thanks for the feedback, I'll pass your suggestions onto our product team!

RM

Rachel M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy customer "

April 21, 2022

5.0

Wonderful

Pros

The support service offered is wonderful. I open my business from home, unexpectedly, recently. I had little time to get set up and the team was very helpful in assisting me and walking me through any hiccups along the way.

Cons

The insurance billing and Inv systems have given me some hiccups but again, with good support, its usual easily resolved.

Reason for choosing Noterro

Price and I already was comfortable with the platform

Review Source

Response from Noterro

April 26, 2022

Thanks for the feedback Rachel. Feel free to also check out the Deep Dive: Insurance webinar Nick hosted last week! https://www.youtube.com/watch?v=2w6HkK2mdnU

KB

Kris B.  
LMT/CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software "

September 21, 2023

4.0

Love it

Pros

Easy schedule, easy Soaps, great support

Cons

Need an easier access wait list, a drop down menu would be easier.

Reason for choosing Noterro

I looked at others but this was the best with a great price.

Review Source

Response from Noterro

September 28, 2023

Thanks for the review Kris.

SH

Shannon H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for the price and super easy to use!"

March 3, 2023

4.0

I have only had it for this week so far but everything is in order and easy!

Pros

The price, unlimited locations for this product!

Cons

The graying of the timeslot that IS available under "managing appointment" seems backwards when it should be blocking that out and that is the unavailable time.

Reason for choosing Noterro

Vagaro was confusing to me.

Review Source

Response from Noterro

March 17, 2023

Thanks Shannon for the review.

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