# Page 14 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 14 - Reviews of Noterro

## Showing most helpful reviews

Showing 326-350 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Marcy C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "From start to finish, Noterro is my choice. "

August 18, 2022

5.0

I have used this software from the beginning stages, it’s made improvements along the way by listening to it's users. It’s a user friendly system, a great value and I can’t imagine using another software for my business.

Pros

Noterro has made so many upgrades to the software. It’s easy to use and has everything I need to keep my business running.

Cons

Originally, I thought have only customer service via email only and not via phone, was a con but Noterro has proved me wrong.

Reason for choosing Noterro

I loved that Noterro offers digital soap notes.

Review Source

Response from Noterro

August 18, 2022

Thanks for the review. Yup, we have support via email, chat, phone and screenshare! We've got you covered!

CG

Carina G.  
Administration  
Medical Practice  
Used the software for: 1-2 years

### "A good platform at a good price!"

July 5, 2022

4.0

Pros

This product works very well and very fast. I have never had any issues while using it. It is user friendly and the price point is excellent.

Cons

When showing the patient's on the waitlist, it doesn't actually show you what date the patient has their appointment when you click on their file. You have to click on their file and then click on their name, which takes you to their profile and you can view the next appt from there. I wish there was a way to see their appointment date right from the waitlist screen.

Review Source

Response from Noterro

July 8, 2022

Thanks for the review Carina! We're actually working on a "Patient Profile Slideout" so you can see the details you mentioned from any page ;)

KV

Krista V.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great value massage software"

February 28, 2022

5.0

Pros

I looked into a number of different software platforms and by far, Noterro gave us the best value for what it offers. It's easy to learn and use, you can access everything on the go with a web browser on your phone, and they are regularly adding helpful updates and additions. 10/10 recommend!

Cons

It can sometimes become glitchy, but this is the case of any app/software. It would be nice to allow a couple different integrations from the Noterro calendar to Google calendar (for example: for my schedule as well as a contractors schedule) but manual entry is not the end of the world.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Review Source

Response from Noterro

March 3, 2022

Thanks for the review Krista. I'll pass your suggestion along.

TW

Tracie W.  
Remedial Massage Therapist / Lymphoedema Practitioner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro review "

October 17, 2023

5.0

Pros

The SOAP notes and body chart, is very handy and easy to use

Cons

The invoicing is not a flexible as it could be

Review Source

Response from Noterro

October 18, 2023

Thanks for your feedback Tracie.

CP

Charanpreet P.  
Chiropractor  
Alternative Medicine  
Used the software for: I used a free trial

### "Chiropractic practice "

April 8, 2024

5.0

Pros

How easy it is to do notes and take payments.

Cons

Inability to have a consent form for chiropractic within the platform.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Noterro is cheaper and I heard good reviews from a friend.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Charanpreet. You're able to create as many consent forms as you like, including a chiropractic consent form. Please reach out to us at support@noterro.com and we can guide you.

NT

Natalie T.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Living up to their reputation again"

August 9, 2022

5.0

Pros

Yet again I had a minor concern/glitch and Noterros superb customer service came to the rescue immediately and resolved it. The costumer service experience and overall software interface is great and always evolving with the times.

Cons

I wouldn’t mind a downloadable app for iPhone

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Review Source

Response from Noterro

August 9, 2022

Thanks for the feedback Natalie!

LM

Laura M.  
Registered Massage Therapist/ Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Fantastic product for excellent price. I highly recommend. "

November 5, 2022

5.0

It's a major part of my business, from booking the appointment, intake forms, notes/ charts, to billing- very important. It's all there.

Pros

The online booking is great. I have it set up for existing patients, they love it and noterro makes managing new appointments easy.

Cons

I wish that I could make chart templates, with drop boxes and fill in the blanks, check boxes, instead of the SOAP notes boxes. I would also like to customize the infectious disease prevention tick boxes. Some things will never apply to my business, something should be worded differently for me.

Review Source

Response from Noterro

November 11, 2022

Thanks for your review. Yes, custom clinical notes is something on our roadmap that we will be developing, just no ETA yet.

AP

Allie P.  
Foot nurse  
Hospital & Health Care  
Used the software for: I used a free trial

### "If I can figure it out … you will too."

March 17, 2024

4.0

Awesome & fast customer service , user friendly, tutorials online make it easy to understand.

Pros

Simple. Cost effective. Everything in one spot. Calender sync. Easy to use.

Cons

I wish there were more templates to choose from!

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

Reason for choosing Noterro

Price. Layout. All in one service. And wonderful fast support when needed.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Needed somewhere for charting/ booking appts and payment /invoicing and noterro has all of those features.

Review Source

Response from Noterro

March 19, 2024

Thanks for the kind words Allie.

TLH

Thanh Long H.  
Rmt  
Hospital & Health Care  
Used the software for: 2+ years

### "Noterro"

August 28, 2023

5.0

Pros

It’s affordable and the customer service is always on par

Cons

Slowly upgrading their add-ons feature but it’s getting better each year

Review Source

Response from Noterro

August 30, 2023

Thanks for the review!

DC

Diana C.  
Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great product, great service, great price!"

March 26, 2023

5.0

Great product.

Pros

All in one online booking client management service. Does everything I need.

Cons

I can’t think of anything right now but anytime I wanted to see an upgrade they were always open to suggestions.

Reason for choosing Noterro

Price point was better with Noterro.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I needed better soap note options and ability to send client intakes forms plus store info for several years.

Review Source

Response from Noterro

March 30, 2023

Thanks Diana for the review!

LD

Laura D.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Getting started with ease"

January 26, 2024

5.0

Pros

Incredible customer support - very quick and helpful responses. I also really like the app portal made available through Noterro. Cost for quality is pretty well unmatched.

Cons

Soap notes - It's just something new I will have to get used to coming from Jane App. I miss being able to simply create checkbox lists of areas treated as well as techniques used. Not looking forward to having to type things in manually - I know there are typing shortcuts I can set up but I'm not super tech savvy so this is going to take time.

Reason for choosing Noterro

Noterro offers the most for the best price available.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Cost - Jane App is very expensive for a solo practitioner.

Review Source

Response from Noterro

February 5, 2024

Thanks for the review Laura! You're among many making the switch. Keep in mind that you can create custom charts with checkboxes. Just reach out to our support team and we'll be happy to show you how to do it.

AG

Asha G.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great and affordable practice management software"

January 19, 2024

5.0

Very positive thus far. It’s been easy to use from the get-go. And the customer service is extremely responsive.

Pros

The ease of use, the SOAP notes, and the affordability.

Cons

I don’t like having to scroll down to see my entire day.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

It’s much more affordable than Jane for the size of practice that I am currently running.

Review Source

Response from Noterro

January 22, 2024

Thanks for the review Asha! You're among many making the switch.

TP

Tammy P.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "I've only had it for a month but so far so good I will write another review when I'm more advance "

January 27, 2023

5.0

Great

Pros

It has awsome features and its linked to Square which I use often

Cons

no register on the software for seeing transactions to clients. The medical billing is a little confusing and not very good to maniver though

Reason for choosing Noterro

I need the best

Review Source

Response from Noterro

January 31, 2023

Thanks for the review Tammy. Reach out to us at support@noterro.com and we can show you around the billing area, it includes transaction history of clients.

SD

Stephanie D.  
LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "For the most part I like Soapvault, it's much easier for me to take soapnotes. "

July 10, 2017

4.0

Less paperwork for me to fill out, saves time for me which is important. Clients provide more health information when they don't feel pressed for time, so I am able to provide better service for them and communication improves.

Pros

At one point I worked in multiple locations, so not having to carry around paperwork was nice. Many clients appreciate being able to fill out the forms online, especially if they have complicated health problems that would take up time from their treatment if they filled it out in my office. Hippa compliance was a must and this has that.

Cons

It's kind of bloated for the average therapist. I use different services for bookkeeping and fee proccessing, so it feels like I'm paying for things I will never use. I would like to use the online booking, however clients have no choice but to make accounts, which adds time and confusion to the process, and the steps to book online are more confusing than other online booking services, so I don't use that either. (for example, the color coded spots for morning and afternoon appointments is unnecessary). It would be nice if there was a less expensive choice for therapists who use Soapvault only for soapnotes.

Review Source

Response from Noterro

July 26, 2019

Thanks for the feedback and great ideas Stephanie! I'll pass them to the Product Team!

CH

Christopher H.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Good overall "

August 9, 2022

5.0

I’m happy with Nottero been with them for five years

Pros

Easy to use. I like the fact Soap are available for clients.

Cons

Online booking need to be ingredients with Square online booking.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Review Source

Response from Noterro

August 10, 2022

Thanks for the review Christopher. You can use the Square integration for online booking with the new Patient Portal! :)

JS

Jenny S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I like using Noterro"

June 4, 2023

5.0

Pros

I like that it’s a Canadian company. Very easy to navigate as a user and easy to use as a customer booking for an appointment.

Cons

There isn’t anything that I dislike so far.

Review Source

Response from Noterro

June 12, 2023

Thanks for the kind words Jenny!

cY

chao Y.  
RMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "it's a good management system"

December 6, 2021

5.0

Have to say it's a nice mangement system, it has all the features I want, and pretty easy to use,

Pros

I love the online book part the most. Detail enough and very easy to mange the available book spots.

Cons

the clinic notes part. The clinic note should be automatically created once confirmed patient arrived. tag system involved too manay clicks, keep it simple.

Reason for choosing Noterro

Nothing but it fits all my needs.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

ClinicSense is way too simple than Noterro, online booking gives too less information, no e-claimsit,users need pay to upload client list. don't like it.

Review Source

Response from Noterro

December 8, 2021

Thanks for the review!

LD

Luke D.  
LMT Massage therapist  
Medical Practice  
Used the software for: 1-2 years

### "Luke Danner Massage Noterro Review "

July 21, 2023

5.0

It is a great platform and has made it simpler than using paper to fill out forms and it provided a safe place for my clients personal information.

Pros

I loved the easy scheduling and intake form set up noterro has to offer, they allowed me to customize the intake forms to my liking and also allowed easy SOAP note forms to customize as well. It made it easy to focus on my business and not get overwhelmed in the process.

Cons

It was hard to navigate how to process payment, it took me a few tries on where the payment tab was located but after finding it I had no problem. When I wanted to delete anything from my logs I wasn’t able to figure out how to redo and start over with payments and Soap notes, at times it never let me delete unneeded notes.

Review Source

Response from Noterro

August 2, 2023

Thanks for the review Luke. Feel free to reach out to support about the challenges you were having with notes and payments. I'm sure we can solve it for you over a call.

EP

Erica P.  
Owner  
Alternative Medicine  
Used the software for: I used a free trial

### "Just starting out"

May 31, 2022

5.0

I am a fan of the customer service, all the training videos and streaming classes.\[SENSITIVE CONTENT\] is so awesome!

Pros

All of the features, including being able to fill out the CMS1500 for the insurance.

Cons

It's not as stream lined as I am use to, however, I did just start using it.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

They had been promising to integrate insurance payments , but that never happened.

Review Source

Response from Noterro

June 2, 2022

Thanks for the feedback Erica. We do have insurance payment tracking. I think you might be referring to Availity integration for claim submission, which is coming, the development is nearly complete.

SB

Susan B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Susan’s Review"

August 12, 2022

5.0

Pros

It’s an efficient software with reasonable prices!! 5 stars ⭐️ service

Cons

I’m looking forward to an app that can offer home care solutions via our software to send our clients

Reason for choosing Noterro

Better price

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Better pricing

Review Source

Response from Noterro

August 17, 2022

Thanks for the review Susan. The clinic branded app has many updates in the works! :)

HL

Hannah L.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best Decision!"

January 16, 2024

5.0

So far im very impressed with Noterro. I've recently switched from a different software and everything has gone well during the transition so far.

Pros

The ease of use for myself and my patients. Their customer service is fantastic.

Cons

Im still navigating all of the features noterro has to offer so can't comment on this yet.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Cost for what I will be using it for. I like that i could customize the features and pay accordingly.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

More features are available here. Ease of use. Cost for value.

Review Source

Response from Noterro

January 22, 2024

Thanks for the review Hannah!

KM

Kristin M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use and easy to get help!!"

March 19, 2022

4.0

I love that I don’t have to remember to call my clients and remind them!

Pros

I love that I can ask for help so easily. And I love that I don’t need to ask for help all the time. It’s so easy to use!!

Cons

I would like it if there was an option to add another address on my invoices! Because my mailing address and clinic address are different.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Booker is junk and never works (I use it somewhere else with another company). And noterro is inexpensive and just so simple!

Review Source

BB

Beth B.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massage Therapy office"

March 14, 2023

4.0

Time saver!

Pros

Ease of use, text appointment reminders.

Cons

Hard to navigate using SOAP note feature.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Noterro

Cost

Review Source

Response from Noterro

March 17, 2023

Thanks for the feedback!

KT

Katerina T.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very user friendly "

December 1, 2022

5.0

Pros

Online booking has said to be very simple and user friendly for my clients!

Cons

The constant updates and changes to the system can make it annoying to have learn the layout again when navigating the ap.

Alternatives considered

[Juvonno](https://www.capterra.com/p/187418/Juvonno/)

Reason for choosing Noterro

Less user friendly

Review Source

Response from Noterro

December 5, 2022

Thanks for your review Katerina. Glad your clients like it!

DS

Debbie S.  
Rmt  
Hospital & Health Care  
Used the software for: 2+ years

### "Great value excellent customer service "

January 30, 2023

5.0

Pros

How easy it is to use, the how to videos make life so much easier

Cons

The UTC on appointment reminders because it’s confusing for clients when the incorrect appointment times come through

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Ease, price, service

Review Source

Response from Noterro

February 1, 2023

Thanks for the review Debbie. You're among many who've made the switch!

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