# Page 19 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews --- Noterro 4.8 (626) [View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 19 - Reviews of Noterro ## Showing most helpful reviews Showing 451-475 of 626 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Melissa P. RMT Medical Practice Used the software for: 6-12 months ### "I LOVE soapvault! The appointment reminders, and the online intake form are so worth." July 26, 2017 4.0 Soapvault saves a lot of time for me and my clients. The online health history form is the major benefit; the client can take their time filling it out at home, or where ever, which means you get more information up front, usually. The appointment reminders, are extremely handy! Its like having a part time receptionist making those reminder calls for you. The biggest benefit is the price. I only work part time, so my income is very low. The price of this software is affordable, which is why I chose to use it. If it were more expensive, I wouldn't bother. Overall, I am very satisfied with this product. Thank you soapvault! Pros The online intake form, appt. reminders. The time that it saves me when my client arrives (not having to wait for them to fill out the form). Also, that saves paper! YAY! Cons How long it takes to get a receipt printed. It would be nice not to have to go through creating a soap note first, but I don't know how to make that better. There could be a homecare section, and also a "next treatment" section. I think those would be helpful. Review Source Response from Noterro July 26, 2017 Thanks for your feedback. We are developing a better financial tracking solution. pI peter I. RMT Consumer Services Used the software for: I used a free trial ### "pleased with the product, as a first time independent practitioner" May 17, 2023 4.0 Pros i love the ease of use to set up, my clients can book themselves appointments easily from the online portal Cons Time delayed notifications/ client communication missingon the intake form, there is no anatomical image to be clicked on Reason for choosing Noterro Price and recommendation Review Source Response from Noterro May 25, 2023 Thanks for the review, Peter! I'll pass your feedback to our team. KP Kevin P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software!" September 1, 2022 5.0 Excellent! Pros It’s ease of function, price, features! Customer service is phenomenal! Cons Some small things like not being able to group email group classes. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Noterro This one was better! Review Source Response from Noterro September 2, 2022 Thanks for the review! BB Beverly B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Noterro " January 24, 2023 5.0 Great Pros Allows me to have more time for therapy while clients can book themselves on-line Cons Some features could be added. Reasons for added for why clients cancel. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Price Review Source Response from Noterro January 31, 2023 Thanks for the review Beverly. You're among many who've made the switch! AW Angel W. Massage therapist Hospital & Health Care Used the software for: I used a free trial ### "I like it, not sure if I love it yet. We'll see." December 7, 2023 4.0 Overall things have been good. Learning curves. But I'm excited to see how it goes Pros The value for the money. The fact that I have everything under one umbrella. Using medical docs and take forms. Online appointment apps Cons No app for phone. Administrative set up take a bit time to learn. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Price and medical documents being in one place Review Source Response from Noterro December 19, 2023 Thanks for the feedback Angel! ZH Zen H. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Great practice management " March 8, 2023 5.0 Pros Scheduling, calendar integration, hipaa compliant, cost, ease of use Cons Messy front page. Unable to use different time zones. Review Source Response from Noterro March 17, 2023 Thanks for the review Zen. SI Scott I. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Noterro has been the backbone of our HIPPA compliant client records systems since September 2011" October 14, 2020 5.0 It has been one of the most reliable software systems we have used. Pros Ease of access for all our therapists. The ability to limit access from our IP address. They have a great English speaking tech support team. Cons Until recently you could not merge duplicate clients. This thankfully was updated and the merge feature works well. Review Source Response from Noterro September 20, 2021 Thanks for your review. Yes, the patient merge is a life saver! CB Chandra B. Rmt Health, Wellness and Fitness Used the software for: 1-2 years ### "No complaints!" January 14, 2022 4.0 Pros It’s easy to use and has all the features I need, at a reasonable price. Cons No complaints! All the features I need are on this site and they’re easy to use Review Source Response from Noterro January 17, 2022 Thanks for the review Chandra! DW Denah W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Noterro is very inexpensive, user friendly and overall a great software for my small business!" October 13, 2020 4.0 I have overall had a great experience with Noterro. Pros Noterro is easy to use for online booking, SOAP notes and general accounting. Cons I would like to see more specific features be offered, such as gift certificates, that could save time with end of month accounting. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) More user friendly. Review Source JA Jaadin A. Owner & Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Love the customer service " December 1, 2022 5.0 Pros The waitlist option and having notes, forms, and all the things in one place also that it syncs with the other programs I use well. Also Customer service is AMAZING I love that you get a person every time, they take time to answer all the questions and when something doesn't make sense they make sure you understand their product and how to use it effectively. I love that you have their undivided attention and it is a person helping you not just a link to an article. Cons not as intuitive as I anticipated though they make sure you know how to use everything Reason for choosing Noterro It has all the things i was looking for and some added features I didn't know I wanted. Review Source Response from Noterro December 7, 2022 Thanks for the review Jaadin! JM Janessa M. Massage therapist Medical Practice Used the software for: 1-2 years ### "Noterro review " September 20, 2023 5.0 It’s been great Pros Ease of use and price. I am a sole proprietor and so I didn’t want to have to pay for Jane app all by myself Cons That I have to scroll to see entire calendar Reason for choosing Noterro Price Review Source Response from Noterro September 28, 2023 Thanks for the review Janessa. You're of many making the switch! MS Mario S. Athletic Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Noterro Review" February 28, 2022 5.0 Amazing so far Pros All in one practice management (schedule, financials, patients files) Cons No 2 way sync with google calendar when scheduling things. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Missing features that Noterro has Review Source Response from Noterro March 3, 2022 Thanks Mario! 2-way sync is on the roadmap, but we don't have a timeline on it's release. We know it's important, I'll a +1 vote to the feature on our end. ME Michelle E. Licensed massage therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love noterro" February 25, 2023 5.0 Wonderful, customer service has been great. Pros Easy to use, simple. Makes sense, looks great. Easy for me and clients. Cons Nothing so far. Love everything and no problems. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing Noterro No glitches in system. Review Source Response from Noterro March 17, 2023 Awesome glad to hear, thanks! SD Suzanne D. Clinic Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Massage Therapy & Acupuncture Clinic" June 27, 2022 5.0 The techs are very helpful and work until the problem is resolved Pros So far it offers many more features than the current product I am using - It seems easy to use and the cost is great Cons I haven't found anything yet that I didn't like Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Value for cost Review Source Response from Noterro June 28, 2022 Thanks for the feedback Suzanne! TF Tarah F. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Noterro review" September 24, 2021 4.0 Pros The product is easy to use, keeps my schedule organized, sends out reminder emails Cons I wish it had direct links to process insurance claims Review Source Response from Noterro September 28, 2021 Thanks Tarah for your feedback. For your insurance comment. Noterro is integrated with TELUS eClaims, so you can process claims directly from within Noterro. Also, you can set a Web Portal link on per-insurer basis, so you'll have a direct link to their portal from your claims. Here are a few helpful links. But let us know if you need any help! https://www.youtube.com/watch?v=\_q5K1ogIIhc https://youtu.be/rugUwVQytMU?t=50 (see the Portal URL in this video) Hannah S. Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review" January 24, 2022 5.0 Pros Online booking and online intake paperwork Cons Lots of different ways to do one task, can make it overly complicated Alternatives considered [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Noterro 60 day referral discount, other employer uses it Review Source Response from Noterro January 31, 2022 Thanks for the review Hannah! KI Kate I. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great option with opportunity to improve" February 4, 2021 4.0 Overall it has been a great experience with quick responses to our issues and support in set up to get our staff up to speed on functioning with this software. Pros This product has been great for our company. It doesn't yet have all of the features we would like or the amount of modifications we would like to make to things like intake forms. That being said the company is constantly making improvements and is 100% willing to work with you to implement the changes you want or need to their software - many accomodations are made quickly and without question. ANything that takes longer they do try and find a work around for you in the short term to ensure satisfaction. Having online scheduling and booking is a game changer in our field. Cons The intake forms and look of the forms is a bit behind the times, they are however working to improve this and I am hopeful they will be adequate soon. Reason for choosing Noterro Price, ease of use Review Source Response from Noterro February 8, 2021 Thanks for your review! We couldn't agree more about the intake forms, but we that's going to change very soon. Custom intake forms are currently under development and they are looking fantastic! :) WH Wanda H. Owner, Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Noterro is great!" July 21, 2022 5.0 Pros Almost everything can be done in one place. Cons Missing a couple of direct billing portals. Review Source Response from Noterro August 9, 2022 Thanks for the review! MZ Melana Z. Registered massage therapist Hospital & Health Care Used the software for: I used a free trial ### "Review Melana " February 5, 2024 5.0 Very good so far, a learning trial and error but simple enough to use and very easy for clients Pros The videos that help explain how to use it and the 24/h support on the site Cons A little confusing to first use but lots of support to figure it out Reason for choosing Noterro Referred from a friend with 90 day trial discount My other job uses it so I wanted to be consistent Review Source Response from Noterro February 7, 2024 Thanks for the review Melana. UK Usman K. Director Hospital & Health Care Used the software for: 6-12 months ### "Noterro Review" November 19, 2021 5.0 Pros This software is very user friendly and easy to use at a very reasonable pricing. Cons Nothing in particular. Wouldn’t mind having Pre-set of clinic notes and consent forms already loaded by the software company could help a little bit more. Review Source Response from Noterro November 24, 2021 Thanks for the review Usman. We're working on improvements to clinical notes, and pre-set text snippets, stay tuned! :) lW lisa W. owner/therapist Medical Practice Used the software for: 2+ years ### "It is easy to use and I love the calendar scheduler for clients." July 10, 2017 4.0 Pros user friendly, paperless intake forms and always updating. I like the fact they keep making changes to the intake form. My clients love that they don't have to show up early to fill out paperwork. Cons there are not different location options. I currently use full slate becuase it allows my clients to book on line no matter what location i'm at. Review Source Response from Noterro July 10, 2017 Thanks for the feedback. Clinic Locations are on the development list! MM Michael M. Managing partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "From MCC" September 28, 2023 5.0 Pros Easy navigation; intuitive; accessible through the web Cons repots require adjustements; the confirmation part with patients is not fully developed; missing optional apps, like requesting reviews Reason for choosing Noterro pricing Review Source Response from Noterro October 5, 2023 Thanks Michael for the review. RF Rachel F. Owner, RMT, RRPr Health, Wellness and Fitness Used the software for: I used a free trial ### "Huge bang for your buck" September 2, 2022 4.0 So far great. Nothing to complain about it. Pros Easy to use and set up. Has most all of the features you need at a significant decrease in cost over similar softwares. So far loving it and am happy to recommend this software. Cons There are a few upcoming features that I am definitely interested in such as customizable soap notes. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Cost and Canadian Review Source Response from Noterro September 6, 2022 Thanks for your review Rachel! LM Lindsay M. Rmt Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tech support" March 29, 2022 5.0 Good Pros User and administrator friendly, inexpensive, and very easy clinical note forms and intake forms. Cons Url link for online booking is quite long, I would like a shorter url to send to people without having to copy and paste the link Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Price Review Source Response from Noterro April 1, 2022 Thanks for the feedback Lindsay. You'll be able to reserve your own subdomain (eg: yourclinic.noterro.com) when the new portal is released very soon! CE Carol E. Facial Reflexology Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software for the Money" January 13, 2022 5.0 I had to learn on my own and as a senior, I find it fairly easy to get around and of course the support is phenomenal Pros It is easy to learn and always new things and videos to watch. Cons Really don't have anything I don't like. I would like to see the disabled locations kept private Review Source Response from Noterro January 17, 2022 Thanks for the review Carol! Similar Products Featured