# Page 2 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews --- Noterro 4.8 (626) [View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of Noterro ## Showing most helpful reviews Showing 26-50 of 626 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sasha G. Physiotherapist, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great value, lots of room for improvement " September 30, 2025 4.0 We are happy with Noterro and hope to continue if the above features listed in the "cons" section have a plan to improve. Pros Great value for money, great customer support, appointment reminders, continued improvement of the software and features, ability to send follow up emails through Noterro Cons Untimely software updates during business hours, disorganized online booking page, inability to easily calculate practitioner timesheets, inability to make accounts receivable reports for specific dates, inability to book with 5 minute clean up time, inability to push automated waitlist notifications, inability to easily calculate number of return visits per patient, referral tracking, automatic creation of an invoice when patient is "arrived", patient without appointments, Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro The price of noterro is superior to Jane, however the features in Jane exceed Noterro. Review Source Response from Noterro October 1, 2025 Thanks for the detailed feedback. You're right about many of those cons, and they're on the roadmap. Some are coming soon. Melissa S. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service experience" August 18, 2025 5.0 My overall experience has been great customer service always answers quicker than the estimated time and always solve the problem right away Pros Notaro is very user-friendly when I had any questions. They are quick to answer and solve my problem. Cons At this time, there’s nothing that I’m unsatisfied with about Notaro. They are always improving in solving any issues that may have been a problem Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Pricing and simplicity of online booking Review Source Response from Noterro August 19, 2025 Thanks for the review Melissa! MO Maria O. RMT, R Ac Hospital & Health Care Used the software for: 1-2 years ### "Great job quick response fast solutions " June 5, 2025 5.0 Very good experience and pleasant experience with the team of specialists who are ready and quick in responding to questions and concerns regarding booking especially bec that is very important for our business Pros What I like about Noterro is their Quick response and quick results with the AI answering your questions with quick and detailed instructions and easy to follow Cons I think Noterro management need to Need to update with intake forms or more ways to develop new intake forms and health history forms that is required by the licensing college association or make more choices and more options .. and also easy to use especially for older general ate not computer savvy Review Source Response from Noterro June 6, 2025 Thanks Maria for the review. Justin T. DC Health, Wellness and Fitness Used the software for: 2+ years ### "Do Yourself A Favor and Try It" May 12, 2025 5.0 Very positive. I've had access to other programs but keep coming back to this one. It's easy to use. I don't take insurance so i only played with it for 2 weeks. Would be nice to have a diagnosis area without doing insurance. Pros It has everything and is intuitive. Love the snippets. Type 3 letters and then a whole paragraph of what you want shows up in the notes. The quick pay options makes it convenient to record and charge on the go. The ability to custom make forms is a bonus too. it has AI technology but haven't tried it yet Cons using the click the bad area picture takes longer to do notes when needing to edit current visit. i think i could have clicked a levator muscle and said CT junction but I stopped playing with that function. It would be nice if they had access to more standard assessment forms. Alternatives considered [TurnCloud](https://www.capterra.com/p/10002096/TurnCloud/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro price to start with and then printing notes was a big factor for ease of gathering records. Review Source Response from Noterro May 13, 2025 We're so glad you keep coming back to Noterro! We'll pass on your product feedback. Thanks for taking the time to leave this review! AR Anna R. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Software for a Sole-practitioner enterprise" June 24, 2025 5.0 Great. I highly recommend Noterro especially compared to \[sensitive content hidden\]. The system is easy to use and can be customized to meet your clinic needs. Pros I like the price-point for the features as a single-practitioner cash-based physical therapy practice. I like the simplicity of the system. I have used everything from EPIC to \[sensitive content hidden\] and the simplicity is what sets Noterro apart. I also like: being able to use my brand colors for the online portal, online scheduling, form/agreement customization, treatment note customization with smart phrases. Cons The new pricing model is not sole-practitioner friendly. There are certain features that are more necessary for a small practice that does not have front-desk staff like the waitlist. This should be a base-level feature. The invoicing does not allow smart phrases. It would be helpful to use smart phrases in the "notes" section of the invoice or be able to duplicate an invoice when you check in a client. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Simplicity Brand color customization Ease of use Review Source Response from Noterro June 25, 2025 Thanks for the feedback Anna! That's a good point about the snippets being used on invoices, I'll pass the suggestions along. TB Theresa B. Owner and Massage Therapist Medical Practice Used the software for: 1-2 years ### "Best for your money" August 25, 2025 5.0 My experience has been wonderful. I've been with them for years and I have no plans to ever go anywhere else. Easy to use. Best support I've ever had. No issues, no complaints (that they couldn't fix!) Pros The customer service is hands down the best I've ever worked with. They are always willing to help, kind to those of us who need a little more tech help, and respond quickly. The app is wonderful. Simple to use but highly efficient. For the money you will not find anything better. Cons I would love to see the myoman in my previous notes pop-up but honestly it's more preference than an issue. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing Noterro I like how easy it was to use and early on was very impressed by the customer support. Review Source RB Ryan B. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Good software " August 26, 2025 5.0 It’s been very good. I like the user friendly interface. I love the online ability to check my schedule anywhere. I like how u can make notes on patients too Pros I like how it streamlines my billing and appointment scheduling. I love the auto text and email reminders Cons Occasional glitches where page won’t load but this hasn’t happened much. It happened today and received a swift fix from customer service Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro I liked the ease of use and had familiarity with it as massage therapists used it Review Source Response from Noterro August 29, 2025 Thanks for the feedback Ryan! KG Katherine G. registered massage therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "i would give more stars if i could" June 26, 2025 5.0 overall \[sensitive content hidden\] and other support helped me audit and offered great suggestions above and beyond. Noterro has given this old gal new confidence in launching a successful home office for my practice. fantastic product fantastic support Pros as someone with limited tech skills I found the set up pretty straightforward and the amount of help available for any questions or concerns is amazing. any issue i ran into was resolved very quickly. Cons honestly only con so far was discovering i'd spent my trial in the max rather than the base that suits my small town sole proprietorship RMT clinic - i had thought the google analytics would be helpful but am not worried about not having it in base. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro price point reviews and support from tech Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) change of venue, looking for better option Review Source Response from Noterro July 4, 2025 Thanks for the feedback Katherine! AF Amanda F. RMT, R.Ac Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for clinics!" June 28, 2025 5.0 Overall my experience with Noterro have been great, my clients like it, and I find it easy and straight forward to use. Pros The team at Noterro is always quick to respond to any enquiries you have, and they are constantly updating the software to make things better for the users. Cons Nothing really, any things I didn't like about it was fixed during the upgrade! So I'm overall very happy with Noterro Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Overall its just a better price and easier to use. Review Source Response from Noterro July 4, 2025 Thank you for the review Amanda! KL Karen L. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic business management program" May 12, 2025 5.0 Noterro provides everything I need to manage my business and an excellent monthly fee. And they continuously upgrade their platform. Pros Fast and professional support. Great pricing Cons Nothing at all. I've always experienced great service Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Pricing was better for all the same features Review Source Response from Noterro May 13, 2025 Thanks a ton for leaving this review, Karen. We're so glad you've had such a positive experience using Noterro! DM Danielle M. Registered Massage Therapist, Certified Athletic Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great System & Affordable" December 12, 2024 4.0 great - no complaints, small room for improvements Pros payment is affordable - lots of add ons available if needed/desired user friendly on the patient side which has created a smooth process for bookings Cons cannot view charts and calendar at the same Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro it's more affordable and more user friendly for admin and patients Review Source Response from Noterro January 10, 2025 Thanks for taking the time to share this feedback with us. We genuinely appreciate it! BP Barbara P. Clinic Owner, Licensed Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Glad I made the move to Noterro" December 5, 2024 5.0 Switched from another popular platform as I was looking for a simpler, economical alternative when moving to a new clinic location. Since then they have added many upgrades and they seem to be always improving the product! Seldom do I need to contact the help desk, but they are always quick to support any questions. I think this platform is an excellent value for what is included, especially if you are looking to customize your inclusions. Pros I like the flexibility to add-on only what I need, such as insurance billing, uploads, or options for text or phone call reminders. I appreciate not having to pay for things that I do not use. Cons It would be great if other email providers were integrated into the platform, at this time it is only Mailchimp. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Practice Better](https://www.capterra.com/p/159263/Better/) Reason for choosing Noterro Acuity did not appear to be PIPEDA compliant; Practice Better did not offer options for overlapping booking times. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Mainly switched due to pricing for a 1 person clinic. Review Source Response from Noterro December 11, 2024 Thanks for the review Barbara. You're among many who've made the switch! CS Cameron S. Chiropractor Hospital & Health Care Used the software for: Less than 6 months ### "Great ehr for chiro use " June 19, 2025 5.0 Great so far looking forward to the long term use for my patients. Nothing negative and relatively cheap compared to other chiro ehrs, plus that theyre web based. Pros Ease of use, super easy to make availability for doctors as well as make appointments on dot for new patients and their accounts. Super user friendly Cons Sometimes guiding through sections for specific needs can be hard but the ai helper or live help is super convenient to use. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing Noterro Didn’t have uses and memberships like noterro does Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Easier to use and cost, especially for cash based practice. Review Source Response from Noterro June 21, 2025 Thanks for the review Cameron! MM Mandy M. Admin practioner Health, Wellness and Fitness Used the software for: I used a free trial ### "Great expierence so far" June 6, 2025 4.0 So far i have had a great expierence with this site. I am still leaving and navigating through it. Enjoying it. Pros The ease of navigating the site. I find it easy to understand. The chat featire has been helpful and I get a quick response. Cons I Haven't found anything that i do not like yet. Im still learning about the site. If i find anything i do not like I'll update. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Noterro I haven't fully chosen noterro yet. I am still navigating to see what works best for me. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) If I haven't fully switched yet, i'm still in the trial version of this program. Review Source Response from Noterro June 21, 2025 Thanks for the feedback Mandy! Reach out if you have any other questions. JM Jessica M. Massage therapy Hospital & Health Care Used the software for: 2+ years ### "Fantastic choice for mobile therapists" December 4, 2024 5.0 10/10 compared to all the other online booking options. They stay ahead of the curve with technology and their customer support is ALWAYS prompt which I REALLY appreciate! Pros Easy to navigate for myself and my clients, and constantly upgrading the advantages (like direct billing etc) it's been perfect for my mobile massage therapy business Cons I would love an option for my clients to sign for ms easily at each treatment as some things require consent per appointment with a signature. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Other therapists had suggested noterro was easy on the go and better for use from smartphone than other apps Review Source Response from Noterro January 10, 2025 Thanks for the feedback and for choosing Noterro! TD Tim D. Owner and Lead Therapist Alternative Medicine Used the software for: 1-2 years ### "Cluster booking doesn’t work" November 19, 2024 1.0 They say they are going to work on issues but never do. They are pleasant and quick to reply but never solve issues identified by users. Pros Receipts and Charting are conviently located in one place. Cons They advertise that they provide cluster booking but this can easily be circumvented by clients booking multiple appointments and then cancelling them. I have asked them to fix this problem for years, ended up having to cancel my account, and yet they still do nothing to fix this glaring problem. The interface isn’t as intuitive as they think it is, and they are not responsive to recommendations for improvements. After telling me they would look into the issues I was having, nothing ever resolved it, so they now have my client’s information and I don’t trust them. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro They were reasonably priced at the time ($19/month) compared to substantially more Jane ($79/month) Review Source Response from Noterro December 7, 2024 Thank you Tim for sharing your feedback. We’re sorry to hear about your experience and appreciate the chance to respond. Cluster booking works as intended, but we understand it can be manipulated by patients booking false appointments. While this type of abuse is not unique to Noterro, it's rare. We recommend disabling online booking for patients who attempt to manipulate availability in this way. We prioritize product development based on features that align with our roadmap and benefit the broader user base. With limited development capacity, we can’t implement every requested feature, but we always value suggestions and revisit them over time. If you’d like to delete your account and clinic data, you can do this directly in your Noterro account. Simply log in as Admin, click Settings, go to Base Setup, and scroll down to select Delete Account. We’re sorry to see you go and truly appreciate your insights. If you’d like to chat further, we'd be happy to hear from you. -Ryan B DB Denise B. Owner, sole proprietor Alternative Medicine Used the software for: 2+ years ### "Best Affordable Office Manager" November 17, 2024 5.0 I often recommend this to other healthcare professionals and highly recommend it. I cannot stress enough how impressed I am with Noterro’s customer Service. Whenever I’ve had something I didn’t understand and subsequently reached out for assistance, they were on it with a quick respond and follow up. I like that it’s simple and accessible on my phone and iPad. And it doesn’t break my bank too. Pros I really like how easy it is to use and even if you’re not text savvy, it’s still pretty easy to figure out. Plus there’s videos that you can watch and if that still doesn’t work, you can reach out to their fantastic customer service. Typically they get back to you quite quickly in regards to any issue that you might be having Cons To come up with any cons, I feel like I have to think hard for that. I’ve been using this platform now for four years. It’s seamless and easy to adapt to many different applications that you would like to use in a practice. So right now, I can’t think of any cons. Possibly an app for future. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Jane](https://www.capterra.com/p/230191/Jane/) I made the switch because that was not my practice and when I started my own practice, I went with Noterro Review Source Response from Noterro November 25, 2024 Thanks for the feedback Denise! You're among many who've made the switch! MP Madison P. Massage Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Would recommend Noterro" July 6, 2025 4.0 Noterro has been great so far. Super easy to use and customer service is excellent with communicating and helping. Pros The calendar is very easy to use and I love having all my notes easily accessible. Also I love that I can upload photos straight to the clients profile. Cons There’s no future analytic reports. I would love to know how I’m doing so far and how my future year looks. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Again, the price was super expensive for the features that you get. Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) (Not ClinicSense but you didn’t have Jane App on drop down menu) Jane App was extremely expensive for the features that you get. Review Source Response from Noterro July 10, 2025 Thanks for the feedback Madison! MG Marla G. OMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good app for practitioners " April 8, 2025 5.0 Good so far. Having everything I need in a single port is great. Pros Two way synch and scheduling options and controls Cons Just need to have ability to toggle back and forth between current and previous appointments to reference Also that when you invite users it expires after 7 days. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Cost and two way synch with calendar are key Review Source Response from Noterro April 11, 2025 Thanks for taking the time to leave this review and for choosing Noterro! BH Beverly H. LMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Great experience " January 31, 2025 5.0 Very good experience so far. I definitely recommend to my associates when they are looking for software. Pros I find Noterro to be very efficient. I like the format and it is easy to use. Cons So far havent had any problems. Customer service response is great and efficient. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro Price and the format looked usuer friendly Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Unfortunately soap notes not available for practice. Review Source Response from Noterro February 24, 2025 Thanks for taking the time to leave this review. We're so glad you've had a positive experience using Noterro! AK Anne K. Registered Massage Therapist Hospital & Health Care Used the software for: 6-12 months ### "I say YES-terro to NOterro!" December 4, 2024 4.0 Overall I am very pleased with this product. It serves my purposes, and I am learning how to push it to its limits and my needs. You can't beat the pricepoint, especially for solo practitioners that don't need all the clinic bells and whistles of its more expensive competitors. Pros It is affordable and quite versatile, and user friendly. Clients generally find it easy to sign up (there have been some minor glitches) - but once they are on, they love the ease of booking through Noterro. Cons It is lacking some reporting features, and the clinic notes have some limitations. However, my scope of practice is a little outside of the average. Support can be hard to get through to at times, but eventually there is contact. Generally it is quite efficient though. Alternatives considered [Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Noterro better price for the same features that I needed for my clinic Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Initially it was the price, and then I saw that it had the features I needed and I tried the free trial period. It is a decision I am happy with. Review Source Response from Noterro December 10, 2024 Haha love your review title! Thanks for the feedback! You're among many making the switch. AR Abigail R. Acupuncture Physician Alternative Medicine Used the software for: I used a free trial ### "Great timely service." July 4, 2025 5.0 So far it’s been a positive experience. Both the sales rep and technical support team have been very attentive and helpful in personalizing our experience. Pros Easy to navigate as a new provider. The platform syncs w my square acct. Love that Incan forward link to my own app. Cons Thus far, there’s nothing that I dislike. It appears to address all concerns and modalities we need for our practice. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro I like the immediate response and assistance in setting account. Review Source Response from Noterro July 10, 2025 Thanks Abigail for the review! TH Terry H. Functional Therapist Alternative Medicine Used the software for: 1-2 years ### "LoveNoterro !" November 8, 2024 5.0 I love Noterro, I have used other programs but the amount of things Noterro offers to keep my business running and the ease of using them makes Noterro the best. Pros It's easy to use, well put together program. Unlike other programs to do one thing requires more than on step. Cons When something went wrong on the program or couldn't find asnwers in the help section, getting to talk to someone right away was tough. BUT that has now be resolved. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) I have switched back and forth several times. But I love Noterro and so do my clients. The cost is so affortable for me as an independant therapist, but what they offer and how easy it is to use is what I love about it. Review Source Response from Noterro November 20, 2024 Thanks for the feedback Terry! OK Osama K. Doctor of chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Best light weight EHR " May 6, 2025 5.0 Fantastic for over 4 years. Very easy and affordable system. Pros Very Quick responses and detailed fixes. Cons Nothing yet. I have been with Noterro for 4 years. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Noterro Price, clean UI and overall simplicity of the system Review Source Response from Noterro May 7, 2025 Thanks for sharing your positive experience with us and choosing Noterro over the years! SC Sebastian C. Business Support Health, Wellness and Fitness Used the software for: 1-2 years ### "10/10 customer support" April 30, 2025 5.0 Pros The customer support. They are very responsive and even have the ability to have a one on one with their senior technical staff. Can't really think of any other company that provides that. Cons I don't have any cons at this moment. The software and support provided is great. Review Source Response from Noterro May 5, 2025 Thanks a ton for sharing your experience with us and for choosing Noterro! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.