# Page 25 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

---

Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 9th, 2026

# Page 25 - Reviews of Noterro

## Showing most helpful reviews

Showing 601-625 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jamie K.  
Registered Shiatsu Therapist and Certified Holistic Health Practitioner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent program "

June 25, 2023

5.0

Pros

The ease of use and the price is awesome. Great platform.

Cons

I feel they are addressing the additions I would want already.

Reason for choosing Noterro

Price and word of mouth.

Review Source

sB

simon B.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "noterro has some truly unique strengths "

February 4, 2021

4.0

Pretty great

Pros

I take before and after photos and I can save photos to client cases which is awesome.

Cons

Can not easily create and sell packages, they do have a work around but it's not convenient

Review Source

Response from Noterro

February 8, 2021

Thanks for your feedback. Yup, packages is highly requested. We hope to release a packages feature later this year.

CS

Cicely S.  
CEO Hands of Serenity  
Health, Wellness and Fitness  
Used the software for:

### "Great"

July 10, 2017

5.0

To fill out soap notes with ease. No loose papers.

Pros

Easy to use and understand. Will tell other therapist about it. I use it everyday and my clients love it.

Cons

On mobile device its pretty hard to fill out soap notes. It can not be open up easy so I can't fill it out.

Review Source

Response from Noterro

July 26, 2019

Thanks for the feedback Cicely!

CK

Christopher K.  
LMT  
Alternative Medicine  
Used the software for: Less than 6 months

### "SOAPs have never been so Clean!"

October 17, 2020

5.0

Loved it! I was able to learn and begin using Noterro within a very short timeframe. It's helped the client intake interview process, soap charting, and exit interviews. Way more effective than writing all the information by hand and exchanging countless pages.

Pros

It's very user-friendly software and easy to learn. A very thorough method not only to chart each session but easily access documents and intake forms in an environmentally friendly (paperless) way.

Cons

There seem to be a few bugs when using the Soap Charting page, specifically. Sometimes, the screen would load endlessly after clicking on a muscle group. The page needed reloading each time this happened.

Review Source

Response from Noterro

September 14, 2021

Thanks for the feedback!

SM

Shari M.  
Owner/Opporator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Efficient and vital to the quality and security of the service I provide as a professional"

July 25, 2017

5.0

Pros

The efficiency and ease of the software is refreshingly freeing. It allows me as a Massage Therapist to devote more time with and on my clientele instead of paperwork. Yet it does not lack on professionalism. Excellent product!!

Cons

The payment options. I am in the U.S.. So I have had trouble getting my payments for the service to process properly and the way that is needed for the business.

Review Source

Response from Noterro

July 26, 2019

Sorry for the trouble, if you're still having problems please let us know! support@soapvault.com

HL

Heather L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazingly simple"

July 10, 2017

5.0

Pros

Duplicate soap notes, ease of booking and canceling, editing of client database and product catalogue.

Cons

Calendar integration stinks. Never have been able to successfully integrate with my Google calendar.

Review Source

Response from Noterro

July 10, 2017

We are integrated with Google Calendar. Just send an email to support@soapvault.com and we would be happy to help you out.

DK

Daisha K.  
Massage Therapists  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Just what I needed"

February 22, 2022

5.0

Easy to use. Great step by step tutorials by \[SENSITIVE CONTENT\] to help learn how to use the features.

Pros

I was recommended by a fellow massage therapist to use this software for my future clients. I just started my own business and found Noterro to be very helpful. They have very many tutorials to watch to acquaint yourself with the site which has been monumental. I am very pleased with what Noterro has to offer so far.

Cons

I don’t have many cons yet as I am just getting started.

Reason for choosing Noterro

It was a recommendation from somebody I trust and I also noticed other massage therapist using Noterro.

Review Source

Response from Noterro

February 27, 2022

Thank you Daisha for the review!

cB

carole B.  
Feldenkrais Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Almost completely non-intuitive for me. I have a lot of trouble using it. "

July 10, 2017

4.0

It is merely a way for me to keep track of patient's intake form answers. I can't do anything else with it.

Pros

Excellent and responsive customer support but hard to find sometimes. Pretty flexible, comprehensive form.

Cons

It is not user friendly for me at all. I can seldom find easy answers to my questions, and I have numerous questions. I haven't been able to add my questions and notes to original intake forms, nor to add discussion notes following an initial meeting with patient. I've looked in the help section, and for example, it says, every form has a phrase, "any changes?" at the top, and if you click YES, the form will open. I don't see any such phrase anywhere.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback Carole. It sounds like a phone call to answer your list of questions is best. Please feel free to arrange a call by emailing support@soapvault.com.

wF

wendy F.  
massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "great. still practice to get used to "

July 10, 2017

4.0

faster and easier

Pros

general speaking . love this program . still practice . great produce. still some detail to need to be improved

Cons

need to send the new form to client email address. that would be great if I can also send the link to client cell phone. also the form too complicated. also that would be great if there is signature pad on cell phone or laptop. thx

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback! Your suggestions will be passed to our Product Team!

RM

Rishi M.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent product! Have recommended to other Health Care providers already! "

July 10, 2017

5.0

Peace of mind due to simple user interface (for both admin and clients).

Pros

User-friendly interface (for admin and user), quick response from technical support, vast uses in comparison to other online schedulers (SOAP Notes, Intake Forms) and is mobile device friendly (collapsible).

Cons

Can't schedule multiple locations for mobile RMT's yet, but I have been in contact with customer service and have been notified that SoapVault is currently working on it. Also, the price could be a bit better, but considering all the additional services we get, it's not too bad.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback!

HS

Heather S.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "So far so Good! Very interactive and easy to use. Very fast and reliable customer support."

February 3, 2018

5.0

Pros

Everything is on one package....billing, client notes, health history, online booking, etc. And it's great value, especially compared to the competition where they are charging more than double.

Cons

I would like the option to create client invoices directly from their appointment in the calendar.

Review Source

Response from Noterro

February 5, 2018

Thanks for your feedback Heather. Your commenta bout creating client invoices directly from an appointment is coming in April of this year! :)

SP

Samantha P.  
Ceo of Bridges Massage and Wellness  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I've been using this for the past 3 months or so, it has helped me to be organized, it's awesome. "

July 10, 2017

5.0

To book appointments from the website and Facebook, also to make my soap notes paperless.

Pros

The soap notes how you can write down everything you need and the appointment features like reminders

Cons

The finance area I think it needs more work. I think it would be nice if it shows payments also in a graphic like a diagram, if it would help to calculate gst taxes etc.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback! A revamped finance section is in development! :)

SM

Stuart M.  
Sole proprietor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It covers most of the bases in terms of booking, intake and note keeping. "

January 23, 2018

3.0

Speed - I have previously been hand writing many of my clinic notes.

Pros

I like the use of graphics and the fact that they have tried to adapt the software quickly to changes in the industry

Cons

The forms and notes sections do not resemble anything that I am used to. It requires that I relearn quite a bit to adapt to the software rather than the software adapting to the industry standards.

Review Source

Response from Noterro

July 26, 2019

Thanks for your feedback Stuart.

TO

Tarra O.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Just recently began using SoapVault, and it is a beginner's dream. "

July 10, 2017

5.0

Easy appointment management.

Pros

Everything is easily accessable. All in one service so you don't have to go to multiple softwares.

Cons

So far, I haven't found anything that's not to like. I would like to see maybe the option to draw from previous notes when making a new soap note.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback. Duplicating notes is possible already, just see this help article. https://soapvault.zendesk.com/hc/en-us/articles/200493294

MA

Melanie A.  
Myotherapist  
  
Used the software for: Less than 6 months

### "I have been trialing SOAP Box for 2 weeks and have found it invaluable with my clinics"

July 11, 2017

4.0

The ability to do my notes at home and in multiple clinics. No need to have a filing cabinet. And losing sensitive medical notes.

Pros

The anatomical positions and guides to muscles. The ease to send to clients prior to appointment via email.

Cons

Unable to invoice a customer. I currently have to do this manually or from another software program. Would love an all in one.

Review Source

Response from Noterro

July 11, 2017

Thanks for the feedback. Patient payments are in development.

NA

Nicole A.  
RMT , CMAG & sole business owner  
  
Used the software for: Less than 6 months

### "Love the system. It has made my massage therapy business run much more efficiently. "

July 10, 2017

5.0

Pros

The ablitly to connect from most anywhere! It's great to be able to do client files while at.home instead of needing to stay late at the office

Cons

I find connecting from a phone doesn't run as smoothly as a computer when trying to book clients. I find when trying to scroll up or down on a day it usually pops up me trying to book.

Review Source

Response from Noterro

July 10, 2017

Thanks for your feedback.

SH

Sarah H.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy"

July 10, 2017

4.0

Pros

I love that I can email my clients their intake form from any device. Doing to notes have been so much easier as well.

Cons

I have A LOT of different services and it's been hard to accommodate to my needs. I do give discounts and it's was difficult to do that.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback. We can help you with setting up your services, just email us at support@soapvault.com.

CA

Cinzia A.  
Registered Practical Nurse, CFCN, CR  
Hospital & Health Care  
Used the software for: I used a free trial

### "Progress notes"

February 3, 2019

5.0

Keeping foot care progress notes for my private business

Pros

I think it is constructed beautifully! Intake, notes and diagrams! Perfection for the medical practitioner.

Cons

I don't know how to get back to the intake form to edit as needed....

Review Source

Response from Noterro

July 26, 2019

We've recently updated our intake forms so you can edit them. https://soapvault.zendesk.com/hc/en-us/articles/360028245411-Editing-Intake-Form-Templates

DT

Danica T.  
Sole proprietor/ massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It’s ok "

October 13, 2020

4.0

I’m not a fan of the latest platform update.

Pros

I like the agreements section for Intakes and contracts.

Cons

I wish it had the ability to track packages and had discount codes. I end up having to pay for two softwares bc neither has everything that I need.

Reason for choosing Noterro

I use Noterro for the East agreements. I use Acuity for everything else.

Review Source

JP

Jennifer P.  
Registered Massage Therapist  
  
Used the software for: Less than 6 months

### "Great value for so many features! "

July 10, 2017

5.0

Pros

I love that the company is responsive to adding what their users need to the software. I was waffling on using Soapvault because I really need to be able to upload files to my client notes and then I heard that Soapvault had added that function because it was desired by their users! With file uploads, Soapvault is the perfect system for me!

Cons

The only thing is that I find the health history form a little onerous for my clients - each are having to be clicked though.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback. The intake form can be reduced in size, just see this link: https://soapvault.zendesk.com/hc/en-us/articles/208221733-Initial-intake-form-customization I hope the 0/5 stars for Customer Support was just a mistake ;)

CA

Chantal A.  
MT, Nurse  
  
Used the software for: 1-2 years

### "I do enjoy the program overall."

July 10, 2017

4.0

Pros

The product is user friendly and has a fantastic concept to charting.

Cons

At times the objective isn't their to choose. An other option should be added to incorp our findings properly.

Review Source

Response from Noterro

July 26, 2019

Thanks for the feedback!

AG

Ara G.  
Rmt  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Generally it is incredibly easy to use. I love being able to keep my notes online. "

July 10, 2017

4.0

I don't have to make reminder calls!! I love offering online booking too!

Pros

Being visual, I love being able to draw on the body diagrams where I found hyertonicity and adhesions.

Cons

The version on my phone is tricky to use. It won't show me a calendar view of the month, it makes me select individual days. Sometimes while scrolling down the day my finger will hit an appt and it moves!! Thankfully I have been able to remember what time the appts were originally for- but I do worry about that.

Review Source

Response from Noterro

July 26, 2019

We've fixed the accidental moving of appointments on mobile, sorry about that! We're redesigning the calendar specifically for better mobile experiences, stay tuned! Thanks for the feedback.

HF

Heidi F.  
Owner  
  
Used the software for: 6-12 months

### "I feel that its easy to use and creates more space not having to have paper chart-notes"

July 14, 2017

5.0

Pros

It's user friendly, I like that I can find my clients easily and send information to my insurance biller with ease.

Review Source

Response from Noterro

July 26, 2019

Less paper = :)

JE

Jessica E.  
Registered massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Soapvault is very easy to navigate. I love the simplicity "

July 10, 2017

5.0

Pros

How easy it is to use. I love that new features are always being added. It's great value for what I spend.

Cons

Tagging came be time consuming. Especially on a mobile device. There's no specific section for remedial exercise.

Review Source

Response from Noterro

July 26, 2019

Thanks for the feedback, we're making tagging even better! -Ryan

LH

Lauren H.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very user friendly!"

July 10, 2017

5.0

Pros

I like the user interface. Everything is easy to find and to use. It's very handy having everything with you at all times.

Cons

As far as I've used this program I haven't had any issues. The only thing could be if you device didn't have power and you couldn't acceess it. But this doesn't relate to the program itself.

Review Source

Response from Noterro

July 10, 2017

Thanks for the feedback. I hope the 0/5 stars for Customer Support was just an error ;)

Similar Products

Featured