# Page 6 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 6 - Reviews of Noterro

## Showing most helpful reviews

Showing 126-150 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PT

Petra T.  
remedial Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "really great product."

April 23, 2024

5.0

very very good. any time ive had an issue- even with initial set us , noterro staff were amazing. Im in Australia, and even the time differences when solving issues wasn’t a problem. the staff are extremely helpful, and always listened, and tooknsugestions on board.

Pros

the online booking feature is excellent. it saves me so much time!

Cons

the cost of sms. the fact that 100 sms isnt 100 sms (its got to do with bit data i think)

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Noterro

i love the inherent synchronicity of Noterro has with health care. it really helps the specific nature of our industry

Review Source

Response from Noterro

June 1, 2024

Thanks for the review Petra.

AR

Alex R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Alex Roy Massage Therapy review "

June 21, 2024

5.0

From the initial demo to set up your support staff has been amazing

Pros

How easy it is to set up and the low cost

Cons

No real complaint but the landing page for booking appointments that clients see could be a little nicer.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Cost and the fact I didn’t need a secondary website

Review Source

Response from Noterro

July 9, 2024

Thanks for the feedback Alex.

BT

Becky T.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "NoTerro for multi- practices "

April 23, 2024

5.0

Pros

Everything all in one program, can be customized for different therapists, different professions, online and receptionist use, clients can set up their own log in and see past appointments etc - so end of year they can print out the history.

Cons

My only complaint is that the past program that we used, it would change the colour of a client on the schedule that has paid, makes it easy to follow in a busy day. SO you know who has paid and yet to pay, Noterro doesn't have this, they have an little icon which can be missed at a quick glance.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price was better for a larger practice.

Switched from

[MDWare](https://www.capterra.com/p/114733/MD-Ware-Software/)

Wanted a program that did everything in one. Scheduling, online booking, invoices, insurance submissions, charting, and sales of inventory.

Review Source

Response from Noterro

June 1, 2024

Thanks for the feedback. We have plans in the roadmap to allow you to configure the colour of the events on the calendar. It's a popular request. I'll add another vote for it internally to help bump it up.

BJ

Brian J.  
LMT  
Alternative Medicine  
Used the software for: Less than 6 months

### "Great Platform "

June 19, 2024

5.0

Have been happy with the cost and the customer service.

Pros

Very easy to navigate and use. Pretty straight forward EMR

Cons

SOAP notes could be easier. Point and click on specific muscle groups like Chirotouch

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing Noterro

Cost. I use Chirotouch at my other position and it's way faster and easier to use.

Review Source

Response from Noterro

June 25, 2024

Thanks for the review Brian.

EV

Edun V.  
Owner and operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent scheduler for any health professional "

April 30, 2024

5.0

Noterro is an excellent program it does everything I require to run my business and a fraction of the cost of some competitors

Pros

I loved the ease of setting up my schedule having every function I needed. I love the access and filters for reporting sales, invoicing and taxes. I love the integrated function of square.

Cons

I’m occasion will have issues with using Noterro on different platforms or browsers. It tends to work best on safari.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

The price was way more reasonable because of the ability to customize what you require for your business

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Automatic emails with consent forms and health history. Better system for customizing invoices with billing number and additional information in compared to square

Review Source

Response from Noterro

June 1, 2024

Thanks for the review Edun.

CL

Claudia L.  
Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Excellent product"

May 8, 2024

5.0

I have had a positive experience with Noterro. I was initially reluctant to chart online, but the ease of creating my own template made it possible.

Pros

Help team excellent. The help desk always gets back in a timely fashion and the FAQ are also helpful and usually link to a video to help.

Cons

Nothing to dislike. The help desk always gets back in a timely fashion and the FAQ are also helpful and usually link to a video to help.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Review Source

Response from Noterro

June 4, 2024

Thanks for the feedback Claudia!

BR

Brentley R.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Checks All the Boxes"

April 10, 2024

5.0

Pros

It has enough functionality to cover a small clinic without too many unwanted features. Easy to roll out and use daily.

Cons

Lack of notification of new patient to specific Practitioners. Actually wish it had more ways to use notifications.

Review Source

JC

Jane C.  
Office Administrator  
Alternative Medicine  
Used the software for: 2+ years

### "We like Noterro"

April 23, 2024

4.0

We are very happy with Noterro and appreciate that there are constant positive updates. The videos really help as well.

Pros

It is user friendly and efficient for both staff and clients.

Cons

We would like to be able to edit clients names instead of having to cancel and start over again if the name changes.

Review Source

Response from Noterro

June 1, 2024

Thanks for the review Jane. If you go to a patient's profile and click "Edit Profile," you're able to change the name there. Reach out to us at support@noterro.com if you need any help.

JR

Julie R.  
CEO RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Superb Administrative Use"

April 16, 2024

5.0

Support has always been stellar. Emails are answered super quickly. YouTube videos and How To tutorials are ready for any question. They even take suggestions for upgrades.

Pros

I love how user friendly that it is for my admin staff. One of the features that I like the most it how it tracks everything. Booking times, who booked, who made changes to the appointment, date of invoice, date of transaction...almost everything is there! Noterro is always improving on it's services.

Cons

When there is an upgrade, there is always a glitch somewhere in the system. Super inconvenient and at least once a year you have to learn a new feature. It messes up the flow of bookings and SOAP notes for a while.

Reason for choosing Noterro

It was a close toss up with Clinic Sense. Both had a comprehensive assessment and SOAP notes feature that I liked. My admin liked Noterro due to it's more advanced admin features. I knew we were growing in the near future and the admin feature would need to be top notch. I have no regrets.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Julie!

lM

liseanne M.  
Massage therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Best program for clinics on the market "

May 8, 2024

5.0

It had been above and beyond! Love the program! Wouldn’t try anything else

Pros

My clients find this program easy to access and use. It never fails on the back end and it’s fool proof with great support.

Cons

Doesn’t sync with zoom yet , or at least not that I know of.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

More affordable and easier to navigate for me and my patients

Review Source

Response from Noterro

June 1, 2024

Thanks for the review Liseanne.

DB

Danica B.  
Certified Kinesiologist, Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Switched from a competitor I used for 5+ years and couldn't be happier"

April 23, 2024

5.0

10/10, especially for their AI support bot, Lucy, and their human support team!

Pros

A cost effective, customizable route for managing everything I need for booking and billing for my massage therapy clinic. Easy add-ons if I so choose, and INCREDIBLE customer support!

Cons

That I didn't hear about it sooner, used another system for 5+ years and the support team made the transition super easy!

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Cost effective for small business and customization features for SOAP notes and add ons

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Inflating costs for no extra features that I needed

Review Source

Response from Noterro

June 1, 2024

Thanks for the review!

AN

Amber N.  
Craniosacral Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Noterro Review"

April 17, 2024

5.0

It's been a great experience working with them. Their resources online and customer chat team have been very helpful.

Pros

Easy to set up and use. Integrates with other products that are super useful. I use it daily to check on serivces, schedules and billing

Cons

Customer service can be a bit slow, but they always are polite, helpful and come up with a resolution.

Reason for choosing Noterro

Easy to use. Lots of great features for future expansion. Good value.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Amber, just reach out or chat with LucyAI if you need any help!

KV

Kim V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software program"

May 11, 2024

5.0

Pros

I like the online booking feature, being able to have 2 clinics

Cons

With 2 clinics it doesn't separate out the totals at the end of each day.

Review Source

Response from Noterro

June 4, 2024

Thanks for the feedback, I'll pass it along to the team.

MG

Meseret G.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Owner and therapist "

April 29, 2024

5.0

Great! Would highly recommend this software

Pros

Easy to use, all in one for a massage therapy business

Cons

None no complaints at all. Easy to use and not to costly

Review Source

Response from Noterro

June 1, 2024

Thanks for the review Meseret.

NG

Nicole G.  
Medical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Excellent!"

May 15, 2024

5.0

Pros

Upon signing up, I ran into a bug within the website. Customer service acted quickly

Cons

I am a new user but have not found one feature I don’t like.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing Noterro

Cost and features. No other software compares to Noterro

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Noterrobis exceptionally more affordable with numerous features.

Review Source

Response from Noterro

June 4, 2024

Thanks for the feedback Nicole!

TP

Tyler P.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Therapy Clinic"

May 31, 2024

5.0

Pros

I like how simple the format is and how easy the how to videos are to watch.

Cons

Developing self made templates was a little challenging

Review Source

Response from Noterro

June 14, 2024

Thanks for the feedback. We're going to improve the template builder based on much feedback.

SC

Sarah C.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "RMT Building her new practice"

March 9, 2024

5.0

Excellent. I have told most of my other colleagues that are straying up their own practices as well to switch to Noterro. The price point and ease of use doesn’t compare to others

Pros

Soap notes Ease of use Two factor authentication

Cons

Initial set up for forms and online booking “check boxes”. It was a little bit of a learning curve that I needed noterro help for.I received help VERY quickly both times, so the experience was a positive one

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Ease of use, soap notes, and drastically better price point

Review Source

Response from Noterro

March 19, 2024

Thanks for the feedback Sarah!

CR

Christina R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great affordable program"

August 23, 2023

4.0

My overall experience with Noterro has been positive. Customer service is very quick to respond and very helpful. Although it is missing some features that I would have liked, they seem to be adding new features often.

Pros

I originally chose Noterro because it was much more affordable than the previous program that I used. Although it is missing some features that I would have liked such as patient chat and customizable SOAP notes, it was worth it for the cost savings. It was easy to set up and is feature-rich for the price!

Cons

My biggest gripe with Noterro is that, in my opinion, the dashboard is useless. It has a section to show open membership invoices, but not for open regular invoices. It shows which forms have been yet to be filled out but once the patient completes a form, it disappears from the dashboard completely so unless you have email notifications on, you don't know what forms need to be reviewed.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Noterro

It was the most affordable and had the most features.

Switched from

[Practice Better](https://www.capterra.com/p/159263/Better/)

They raised the price quite considerably and it was no longer worth the added expense.

Review Source

Response from Noterro

August 29, 2023

Thanks for the feedback. I've passed it along to our product team, those are some good points!

TT

Tanya T.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro helps me save time and stay organized"

September 4, 2023

5.0

Their Customer Service team is top-notch: any time I have an issue that I can’t resolve by searching the Help function or watching their tutorial videos, the Noterro team is prompt to help. They also listen to and implement customer suggestions, so the product is constantly improving. I couldn’t be more happy with Noterro — it saves me time and effort, and keeps me organized.

Pros

My clients love being able to book appointments online at their convenience, and that frees up my time to focus on other areas of my business. The SOAP note capabilities are so comprehensive, and I’m able to complete my charting quickly, easily, and throughly. Having all my client information in one place is convenient, and it’s simple to pull reports to track my business’s growth.

Cons

I did find it a bit overwhelming to get my business set up initially. I’m not very tech-savvy, so I did need a bit of hand-holding from a colleague who also uses Noterro and who is more comfortable with technology than I am. But once it was set up, I found it quite easy and intuitive to use.

Review Source

Response from Noterro

September 6, 2023

Thank you so much for the detailed and kind review Tanya!

JL

Jessica L.  
PT, Esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I Love Noterro"

May 24, 2023

5.0

I love being able to put my focus on patient and client care and know that I won't have to spend a ton of time documenting.

Pros

I love this product. I have used it for years and I have seen friends use other models that are more expensive and far more difficult to use. I have been a PT for 16 years and this is by far the most simple and effective documentation system I have used. I am just starting my own spa incorporating esthetics into what I currently do and the system makes it easy to use for both. I plan to use more of the features such as booking and text messaging as I get started. I love the product and the value I get is exceptional!

Cons

It took me a while to figure out how to adjust certain things and use new features, but customer service has been great at helping me.

Review Source

Response from Noterro

June 12, 2023

Thanks Jessica for the feedback!

PG

Paulette G.  
Practice Owner, Family Medicine Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Great find for my business!"

November 12, 2023

4.0

Overall, great system for me and easy for my patients to use. With telehealth and a few other specific implementations, it would be perfect.

Pros

I love the web portal (patient portal) feature, especially the fact that it can be customized with my company branding and installed like an app on my patients’ devices. This is so very appreciated. I also like many other features: - Patients can view a list of their past and upcoming appointments, as well as join a waitlist. - Patients can view/pay invoices. - Clinical notes can be downloaded by the patient from the portal. - The appointment layout is customizable so that the display can be nice and large. This is so very important and appreciated by older patients. - I love how the services and categories are set up. It’s feature-rich. Having different duration options for the services makes everything so sensible for the layout. Being able to choose unique payment rules for each service is also a nice feature. - The overall client payment setting options are great. Many other platforms don’t allow card on file but Noterro does. - The ability to label patients and credit their accounts are unique and very useful features.

Cons

There are key omissions that can make a big difference if implemented. There really needs to be a dedicated telehealth option. This could be solved by integrating with Zoom or Google Meet, which both have HIPAA compliant capabilities. I’ve come up with some workarounds, but it’s cumbersome and not ideal. There also needs to be a way to specify certain services for specific days/times. This is so important for a service-based business. It might eventually be a deal breaker for me if this doesn’t get implemented.

Alternatives considered

[Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

Reason for choosing Noterro

Noterro’s patient portal with the ability to install it as an app was a winning feature.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[Setmore](https://www.capterra.com/p/122035/SetMore/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Looking for better integration of my workflows and more affordable pricing.

Review Source

Response from Noterro

November 22, 2023

Thanks for your review. Integration with 3rd party video conferencing and services being offered on specific days are both highly requested features. They're both on the roadmap, but no ETA yet.

EL

Emma L.  
Osteopathic Manual Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Great scheduling and patient management system"

October 16, 2023

5.0

With Noterro, I find my administration efforts are minimal, and allow me to focus on my patients.

Pros

I really love the patient portal. It makes it very easy to selectively share notes, and give patients the option to pay online. I also really apreciate the ease in which I can schedule patients, collect payments, send invoices, and some of the charting options.

Cons

One thing that could be improved is the access to view forms, and charts. They are very assessable, but it is difficult to view more than one at a time.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Noterro

ease of use, and cost

Review Source

Response from Noterro

October 17, 2023

Thanks for the kind words!

HK

Heather K.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro beats the rest including price. "

August 9, 2023

5.0

Noterro has never failed in customer service. My issues are addressed quickly with easy to read links, or one on one assistance.

Pros

\-Streamline to TELUS Health-Extremely user-friendly for practitioners, admin, clients to book online, modify appointments, etc.-charting is extremely easy and professional -Constantly updating and offering new services to meet the needs of practitioners

Cons

Family clients so parents, children, siblings can have a more streamlined account.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

\-Price-competitive features-user friendly-costumer service and supper

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Noterro’s price was lower. They offered the same options, and easier to use.

Review Source

Response from Noterro

August 14, 2023

Thanks for the feedback Heather!

CB

CHristine B.  
Massage Therapist/Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Use it"

February 27, 2023

5.0

I no longer have to answer the phone to get clients booked in. Managing my schedule is so much easier, I can set it for my preferred time increments put in the rest time in between appointments and then the system does the rest.

Pros

I love the fact clients can book online any time of day. The program feels like a very high end product (well it is) and also the customer support is outstanding. You feel well listened to and get immediate help in any way you prefer. Secure servers are in Canada, company is Canadian and it was easy to find this out.

Cons

Implementing 3rd party payment systems. I haven't figured out attaching Square but that just needs my undivided attention.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Noterro

National Storage, Security. Time zone closer to mine. Multiple features that I needed and more then I thought I needed and training is available. Price.

Review Source

Response from Noterro

March 17, 2023

Thank you for your detailed review Christine!

KW

Kerry W.  
RMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "good to use"

May 27, 2024

4.0

Pros

I like the booking and calendar view is easy

Cons

I do not use the on like booking yet, I do not know there client book is show that request or if they book is confirm.

Review Source

Response from Noterro

June 4, 2024

Thanks for the review!

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