# Page 7 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 7 - Reviews of Noterro

## Showing most helpful reviews

Showing 151-175 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NH

Nicolette H.  
Acupuncturist and Traditional Chinese Medicine Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Every you need in practice management software."

September 26, 2023

5.0

Pros

Easy to use and very easy to set up with or without the guidance of their youtube channel. There are youtube videos for any feature you aren't sure how to use, and customer support is very responsive. Software issues after updates are very quickly addressed. I love that you can click and drag to move appointments. I love that they're still developing the software to add new or requested features.

Cons

I wish you could pinch to zoom out on the calendar of the noterro app (on android) to be able to view more. It would be easier to set up appointments on mobile (when out and about- it happens!) and to take payments linked through Square, which can only be done on mobile.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Clinicsense didn't have many of the features I was looking for, and you have to manually save charts which are regularly lost if you forget to save. Jane App is wonderful, but much to expensive.

Review Source

Response from Noterro

October 5, 2023

Thanks for the review and feedback!

RA

Raye A.  
Owner, Bodyworker  
Alternative Medicine  
Used the software for: Less than 6 months

### "Excellent system for healthcare or alternative medicine practitioners"

June 4, 2023

4.0

It's great to have everything in one place - scheduling, clinic notes, payments, contact info, etc.

Pros

The clinical notes system is my favourite part of Noterro. It is so comprehensive, intelligent, and easy to use, plus easy to review for repeat clients. Great especially for massage therapists, bodyworkers, osteopaths, and physiotherapists.

Cons

I wish that I had more freedom to customize intake forms that are sent out to clients. They're templates are pretty good, but I'm quite specific about how I like my practice, so the generic-ness of it is restrictive to me and the options in creating your own are limited.

Reason for choosing Noterro

The comprehensiveness for the price. Cheaper systems didn't have a serious clinical aspect to them. More expensive systems were out of my range and didn't seem to offer much more or better than Noterro.

Review Source

Response from Noterro

June 12, 2023

Thanks for the review Raye. You're able to fully customize your intake form using the Form Builder. Let us know if you need any help with that!

CC

Carolyn C.  
Owner/ Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Longtime user"

August 25, 2023

5.0

The support team is easy to contact and very quick with a friendly reply. All questions/concerns (if any) are addressed with professionalism in a timely manner.

Pros

Set up and launch of the program was completed quickly and smoothly, all staff use the system everyday. Admin forms are easily located and applied. Long time user of this program as it meets all my business needs.

Cons

I have not encountered a con to the program this far.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Noterro

Noterro had everything I needed at a great price with minimal training required to operate the system smoothly.

Review Source

Response from Noterro

August 29, 2023

Thanks for the review Carolyn!

LD

Lena D.  
Business Owner + Clinical Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Software for Clinical Notes / Electronic Health Records and Forms"

December 8, 2021

5.0

Pros

It is easy to use, it is NOT glitchy (unlike the other software we have used in the past, eg, Booker/MindBody), in the rare times that there is an issue, their customer service is immediately responsive, resolves the issue and will even customize requests for features. Other software I have used if you put in a feature request it will never get implemented and if you contact for a glitch/bug they will never fix it (that is with Booker Software which has been horrible) -- with Noterro they will immediately fix any issue and will get back to you to confirm it was fixed - so responsive so great. A small and responsive company. I just love them!

Cons

I can't wait until they come out with customizable Clinical Notes (right now it is standard SOAP notes which is fine for massage, but I am also an herbalist and can't use it for those notes. However, they say this is an upcoming feature. The other upcoming feature that I can't wait for is for intake forms to have an option with "bodies" that clients can draw on with their fingers or mousepad to show where they are experiencing pain. Our old paper intake forms clients could draw on the bodies and that always helped me to remember their issues better. On the SOAP notes the practitioners can draw on the bodies, but seeing this on the intake forms and their health summary/snapshot will be great. They say this feature is coming soon and they always seem to deliver.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Timely](https://www.capterra.com/p/142756/Timely/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing Noterro

Many reasons, but the customizable forms and the ability to easily use it as a standalone clinical notes system while still having another booking system - it works pretty seamlessly for that. Easy for clients to complete forms, easy to customize, agreements work very well. Really robust clinical notetaking feature with tagging, drawing, dictating and more. Works well on iPad and PC.

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

Booking system that did not support clinical notes.

Review Source

Response from Noterro

December 15, 2021

Thanks for your review Lena. Yes, customized clinical notes is currently in early stages of production. We don't have a timeline yet but it's in the works.

RS

Rebecca S.  
Owner, lead therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "An intuitive, affordable all-in-one platform for our practice"

March 13, 2023

5.0

I keep realizing how much extra work I made for myself before moving to online scheduling, forms, and payments with Noterro. They are a very affordable platform that continues to refine and innovate. Noterro has been a wonderful choice for our small practice.

Pros

Noterro has been easy for us to use. Their team is quick to respond to queries and suggestions, always kind and professional. We have made use of their demo and troubleshooting appointments several times - they are punctual, patient, and easy to work with. They continue to make updates based on user feedback. Our clients like the client portal and ability to upload the app from our Noterro platform.

Cons

Most of what we didn't love about Noterro has been updated and refined in the last year. When we began with them in late 2020, we could only semi-customize intake form templates which didn't fully suit our practice. Since then you can create fully customized forms. They may take a bit of time to set up that way, but you can be extremely specific about how and what you want on your forms, which if fantastic. Worth the extra time spent creating them.

Reason for choosing Noterro

Cost and ease of use.

Review Source

Response from Noterro

March 17, 2023

Thanks for the detailed review, glad we could help!

Jessica M.  
Registered Massage Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Noterro Review!"

July 21, 2020

4.0

I'm really enjoying using it primarily again. It's come from a place to store soap notes and client information, and now is a place where I can do online bookings, sell products, send receipts and emails/texts. It's a great all-in-one package for a very reasonable price.

Pros

I have been using Soap Vault (now Noterro) since 2015. It has come a LONG way since then. And almost monthly I get new emails with new features and functionality that they have added to their software, while the price remains the same! I had a question and I asked in a forum on a weekend, and I got an answer back in about 6 hours from one of the Customer Service Reps, so that's pretty impressive.

Cons

It's a bit hard to figure out how to do everything at first, not quite as intuitive as other appointment managers I've used in the past, but in return for that you have more control and customization over your appointments.

Alternatives considered

[Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Noterro was a software I had used before, and it had all the features I was looking for with an adjustable price point. Allowing me to decide which features I wanted/needed and to not have to pay extra for features I wouldn't use.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

The price point was a lot more tolerable for more features.

Review Source

Response from Noterro

January 25, 2023

Thanks for the kind words! Also, we've greatly improved the onboarding process since this review was written. You now have access to a Crash Course Noterro playlist on YouTube, weekly webinars, and 1-on-1 account audits. There are also a lot less clicks needed to setup. Thanks for the feedback on this!

CC

Carley C.  
RMT, Clinic Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic program at a great price."

September 7, 2022

5.0

I researched similar programs and found the reviews were great, the price point was what I was looking for, for a solo practice, and they offered all the features I was looking for. It's a great program with great customer service if you get stuck. I'd recommend it to anyone.

Pros

I love the new app feature. It's a great way to remind patients to book and appointment, without having to bombard them with email marketing we all know they aren't reading anyway. Simply flipping through their phone, they can see the app and book an appointment easily. It's great!

Cons

Because the program is customizable, there is a bit of a learning curve when you first start setting up. The great thing though is their customer service is too notch. I've always had an email reply within a day and always answered m my concern.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price was definitely a factor. A great list of features. And I learned SoapNotes when I went to school at OCHT so it was neat to be able to support a team that I was familiar with. No regrets. It's a great product.

Review Source

Response from Noterro

September 13, 2022

Thank you so much for the feedback Carley!

HP

Heather P.  
Medical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The most cost-efficient automated office assistant!"

January 4, 2022

5.0

Every time I have contacted Customer Support, the reply was quick, efficient, pleasant, and on target! I always recommend Noterro! I can't sing its praises enough!

Pros

I really can't say enough great things about Noterro! It's saved me from mental breakdowns by being my focus and guide every day! The calendar, online booking, custom intake forms being emailed automatically to new patients and able to be viewed instantly upon completion, employee management, invoices, financial summaries, credit card integration, phone/text/email reminders, calendar integration with Google, Schedule management, Waitlists, promotion of open spaces on social media... This software has made my transition to Clinic Owner so easy!

Cons

The only thing I see that could be improved is having a Report based on patient complaints (intake forms instead of SOAP charts) so as we can best decide which classes the employees should attend based on the most common complaints.

Reason for choosing Noterro

Cost, Functionality, Ease of use, and incredible Customer Service!

Review Source

Response from Noterro

January 5, 2022

Thanks for the feedback Heather. I love your suggestion in the "cons", I'll pass it to our product team to consider!

RH

Robert H.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "It's alright, good for simple repetitive treatments but needs serious improvement."

January 21, 2022

3.0

No problems, just making some things more convenient.

Pros

Booking, email notifications (when they work), receipts

Cons

Charting, assessments, ongoing treatment goals, warnings/notifications are all severely lacking

Reason for choosing Noterro

It was suggested to me, and I tried it and now I'm kind of involved with it. I'm not a fan of change, so I haven't been actively looking for a better program.

Review Source

Response from Noterro

January 26, 2022

Thanks Robert for the feedback. When we release customizable clinical notes, it should help with some of your charting concerns.

DB

Debra B.  
Owner/Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Game Changer"

May 24, 2022

4.0

I have grown with Noterro. I began when it was called Soap Vault. It has been quite useful. It was the only one around with feet images. I am a reflexologist as well as a massage therapist, so needed the feet images. I like the team of workers. They are helpful, friendly and motivated. Thanks Noterro for your support and useful program. It makes running my own practice so much easier and practical.

Pros

How everything is integrated from SOAP notes, to scheduling, to keeping track of income. Also like the help desk. Quick response time, personal and helpful. Noterra is always improving its product. It is devoted to helping the spa, therapists and other health professionals.

Cons

There are only a few minor things that I would like to see such as Birthday messages automatically sent, easy to view messages sent to clients via email, view of deleted or cancelled appointments in a nice list-although was told this feature was in the works. It would be nice to have the credit card fees added to invoices.

Reason for choosing Noterro

See above.

Review Source

Response from Noterro

May 25, 2022

Thanks for the feedback, I'll pass your suggestions to the product team.

VR

Verified Reviewer  
Master Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ever evolving and relevant software for practitioners."

August 24, 2022

5.0

Pros

I switched to Noterro (SoapVault at the time) back in 2015. The software was simple but relevant to my needs as my previous online scheduling software did not cater to professions that used SOAP charting. Best of all, I have watched and benefited from Noterro's friendly team and their constant improvements and innovations over the years; the most recent of which is the branded app, which I cannot wait to dive into.

Cons

The ever evolving nature of this product seems to pace with my own practice needs. If anything came up, customer service was prompt and either it was fixed or I was "educated" in its use. ;-)

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Needed SOAP charting

Review Source

Response from Noterro

August 27, 2022

Thanks for the review!

RS

Rachael S.  
Paraeducator  
Education Management  
Used the software for: 2+ years

### "Solid client management for a good price "

November 2, 2022

4.0

I continue to use this product for healthcare records but moved to a different scheduling software because it integrates with Google and has a smoother user interface.

Pros

This is the most affordable EHR that fits a massage therapist's needs. Set up is quick and intuitive. Capable of managing all aspects of a practice: chart notes, schedule, billing, payments and accounts. Reduces redundancy.

Cons

It has a few features that aren't as polished as some competitors and may be cumbersome for large, busy practices that coordinate with third parties such as insurance companies, other HCPs and attorneys.

Alternatives considered

[Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Genbook](https://www.capterra.com/p/220430/Genbook/)[Jane](https://www.capterra.com/p/230191/Jane/)

Reason for choosing Noterro

I needed to be able to create intake forms and chart notes and store them in client files.

Switched from

[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)

More robust client management that is easier to use.

Review Source

Response from Noterro

November 10, 2022

Thanks for the feedback. Yes, there are definitely opportunities to improve the insurance workflows, and we're on it! :)

AC

Alexandra C.  
Acupuncture Physician  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great software for my small medical practice"

February 21, 2022

4.0

Pros

I love the fact that I can have my EHR and scheduling on one platform! I have been looking for software like this for quite a while. Although there are other all inclusive software programs out there- none were budget friendly for my small Acupuncture practice and most had many features that I would just never use. I love the automated email and text reminders through the scheduling feature. Being able to learn the program in a relatively short period of time is a major plus since I am not very tech savvy. Customer support is amazing! I can send out an email for help and generally get a response within minutes!

Cons

This software was clearly designed for Chiropractors, massage therapists and med spas- which is ok- but I am an Acupuncturist and we have EHR needs too! Although there is an Acupuncture intake template, it pretty much ends there. I would love to see more Acupuncture friendly features. We don't have many Acupuncture specific software to choose from at this time and integrating more field related features into this software would be amazing. After all, I did find out about this through an Acupuncture collegue.

Reason for choosing Noterro

The ability to have scheduling and EHR on one platform and affordability.

Review Source

Response from Noterro

February 22, 2022

Thanks for the review Alexandra. While customizing clinical notes is coming in the future, until then, we do take feedback to improve the existing clinical note to make it more versatile. Reach out to us at support@noterro.com and let us know what you would like to see added!

KS

Katrina S.  
Musculoskeletal Therapist/Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent system"

October 5, 2022

5.0

Excellent! I have been using Noterro (formally Soapvault) for over 7 years and have amazing experience with the system overall and how it has continued to develop over this time. The support team are great to deal with and very prompt to response even with the time difference of us being in New Zealand. Any issues (even those created by ourselves) are sorted and explained by the support well.

Pros

All in one system and easy to use functions.

Cons

A feature to be able to set price changes from a certain date in the future would be helpful. So all current prices for the same treatment could stay the same and then set from a future date to the updated.

Alternatives considered

[Timely](https://www.capterra.com/p/142756/Timely/)

Reason for choosing Noterro

Cost and features in the system

Review Source

Response from Noterro

October 13, 2022

Thanks for the feedback Katrina. We can actually bulk update your future prices, you just need to submit a support ticket and we'll do it.

KG

Kayla G.  
Massage Therapist  
Medical Practice  
Used the software for: Less than 6 months

### "KG Therapy Review"

April 1, 2022

5.0

Amazing experience, great customer service!

Pros

This is a great software. For the most part very easy to use! Online files is by far my favourite feature!

Cons

Integration with my old software required a lot of work. I wish the software was more compatible with Square payments terminals and Desktops and that the website portion of more extensive because I find it to be a bit bland.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Noterro

Cost efficient, better layout!!

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Online files.

Review Source

Response from Noterro

April 12, 2022

Thanks for the feedback Kayla! The website portion (patient experience) will be getting a major update in the next several weeks, including more Square support!

CS

Candice S.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great, highly customizable and inexpensive Software!! LOVE IT!"

January 18, 2022

4.0

We had an extensive client list and appointment/financial/document history to transfer over and import into Noterro from a convoluted and difficult to manage booking/charting system. The tech. department helped and worked with us through every stage as part of their integration at no extra cost to us. They made us feel welcome and taken care of ensuring all of our concerns were met and solved. They are always developing and growing and has a supreme value for the low price.

Pros

We love how customizable and functional this software is. Even better is how great the customer service department is at answering or fixing any concerns but more than that they are always developing new and easier to use functions! They really listen to their customers and help develop this software into something truly catered to your needs.

Cons

Some developments just haven't happened yet but are on the way. :)

Alternatives considered

[Massage ManEdger](https://www.capterra.com/p/40328/Massage-ManEdger/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Genbook](https://www.capterra.com/p/220430/Genbook/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Integration process, cost and overall functionality.

Switched from

[Massage ManEdger](https://www.capterra.com/p/40328/Massage-ManEdger/)

Functionality, cost, and ability to customize and stay up to date with regulations within our industry.

Review Source

Response from Noterro

January 20, 2022

Thanks for the feedback Candice, there is so much more to come!

JM

Jennifer M.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Great software, great service, great price"

February 24, 2023

5.0

I am so grateful to have found an EHR that provides excellent customer service. My previous software was sorely lacking in that department.

Pros

I love that I get quick answers to any issues I have and that the support staff takes suggestions and often incorporates them into future updates.

Cons

I would like to see more customization of reporting. I have been told that it is coming, and am excited for that release.

Reason for choosing Noterro

ease of use, cost, superb customer service

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

I was shut down for COVID which was the perfect time to transition. It was pretty easy, and I probably could have done it during my regular business schedule, but the downtime made me finally decide to switch. I had been considering it for some time as I was very unhappy with Massagebook.

Review Source

Response from Noterro

March 17, 2023

Glad we could be here for you, welcome aboard Jennifer!

KH

Kelly H.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great all in one solution"

January 25, 2024

4.0

overall very good once you get the hang of it.

Pros

the soap notes and customization is great. love the tagging on the body and how the system learns what you tag most

Cons

the calendar and booking is kinda clunky. if i move an appointment it is combersome and the invoice/note does not move as well. it is a lot of steps to delete.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

i am a single person so this was much better price for what i needed. jane has a lot of features that i didnt need. noterro has the same features if i wanted them as upgrade option.

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

wanted one system and cloud based to keep notes (i used it when it was acquity)

Review Source

Response from Noterro

February 5, 2024

Thanks for the review Kelly.

NH

Nadine H.  
Rmt  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ever improving, affordable practice management "

October 5, 2021

5.0

Nottero runs my business and keeps me on track. It is easy for patients to use and is always improving and adding new features

Pros

I am always impressed with the value for money of this product. It has everything I need and more. The team is incredibly responsive and helpful and always open to new suggestions

Cons

There are small programing things like being able to overlap appointments on the schedule that aren't available, but everything else is so great that I can't fault it really.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Cost, functionality, quality of appearance

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I was downsizing to a single practitioner practice and was open to seeing what else was on the market. I am glad I did.

Review Source

Response from Noterro

October 7, 2021

Thanks for the feedback. Yes, you're right, currently it's not possible to double book appointments... but that feature scheduled to be released next week ;)

KT

Krystal T.  
Virtual Assistant  
Alternative Medicine  
Used the software for: 1-2 years

### "Highly Recommended Software!"

May 27, 2022

5.0

Have absolutely loved how accommodating Noterro is for our practice

Pros

Integration was super simple and straightforward! Love the ability to create custom intake forms with ease.

Cons

We had to create multiple practitioners (only 1 practitioner in office) so that we could set up double booking for online scheduling for one of the services, as well as set different times for certain services. Would also love the option of uploading images in the intake form (such as a body map Image for clients to visually see and fill out)

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

We were looking for HIPPA compliant Software for patient record management and online intake form options

Review Source

Response from Noterro

June 2, 2022

Thanks for the feedback, more "widgets" including body diagrams are planned for the form builder! :)

BA

Barry A.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "NZ review.."

October 19, 2020

3.0

Generally speaking it started off as a great product. As it has developed it has become a little clunky in its feature operations which then impacts usability just when you do not need it to be clunky. Development programme of works appears to make little sense. Aug 2019 it was promised to have resource scheduling to allow classes to be booked, that moved to Sept 2020 and we are still waiting, yet there is a constant update to functions which worked perfectly fine i.e. page tabs for client information.. Rather than worry about aesthetic alterations to "ease" of usability, focusing on features which will help their customers business develop would be better direction.

Pros

Entry Point in cost Ease of installation Ease of cross platform usage

Cons

With new "updates" or "improvements" site speed slows massively Updates to the software does not always handle users timezones sensitively - being in NZ you can bet your bottom dollar an update is done overnight North American time, hitting NZ in the middle of the operating day and just as you are trying to book clients in for new appointments. Calendar / Booking system adhoc leaves off the session "wrap up time" resulting in clients being booked back to back or it adds on more "wrap up time" resulting in too much time available between each client, despite all appointment types having their own "Wrap up time" being set at admin level. Lack of delivery on features promised 12mths ago which is now impacting delivery of service to our business..

Review Source

Response from Noterro

October 22, 2020

Thanks for your feedback Barry. Sorry for the trouble you've had with releases, you definitely should not experience disruptions during that process. We're always improving our release process to reduce outages or just general slow downs, sounds like we need to do better. Regarding the "wrap up time" or "Recovery time" as it's referred to in Noterro, you definitely should not be experiencing it randomly disappearing. If you book an appointment, we'd be happy to hop on a screen-share to see what you're experiencing. Just book a call with the link below, if timezones are an issue, just let us know and we'd be happy to schedule outside your regular hours. Book a call: https://calendly.com/noterro-support/phone-support-15-min Contact us to book a call outside hour regular hours: https://noterro.com/contact Thanks again for your feedback! -Ryan

BM

Brent M.  
Co owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Product"

October 16, 2023

5.0

Good. Takes a bit of getting used to but certainly is time saver once we get it figured out.

Pros

Patients being able to book online, Admin able to find open slots for patients that call. Therapists being able to check their schedule from home

Cons

It seems every feature cost s extra. Features that are standard we do not use we still have to pay for. Somem sort of tradeoff would be nice. Also being able to set up a start date for a new therapist vs paying day you set them up would be nice alternative. As a business it is beneficial to start booking patient slots for a new hire before they start.

Reason for choosing Noterro

We wanted something easier to use and had all the features we looked for. Other programs always lacked a feature.

Review Source

Response from Noterro

October 17, 2023

Thanks Brent for the review. In order to keep a low starting price, we offer additional features as add-ons. This way if you're not using them, you don't need to pay for them.

RH

Rebecca H.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Can't beat the value, high quality "

October 15, 2020

5.0

Excellent. It was easy to set up and it's easy to use. My patients comment on how professional the whole system looks on their end. It has greatly decreased the amount of administrative work I have to do. My reminder calls are automated. I don't have to scan as much as I can have patients complete online forms. It's paperless. It is also a fraction of the cost.

Pros

I have tried two other clinic management systems (Jane and Practice Perfect). Noterro is by far my favorite. It is very easy to use and has all the features that I need for a fraction of the cost. Also the support is wonderful. Whenever I have had an issue the support team has helped me promptly.

Cons

This isn't a huge con, but the one feature that I miss from practice perfect is the contact log. You could easily log emails, phone calls, letters, etc with this feature. But overall I greatly prefer Noterro over practice perfect. Practice perfect did not allow for patients to sign online forms while Noterro does. The convenience of this feature greatly outweighs the lack of a contact log.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

I used Jane at another clinic I used to work at. It is a great system! But for a single practitioner practice it is pricey. I found Noterro had all the features I like on Jane for a much more reasonable price point.

Switched from

[Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/)

My biggest complaint with practice perfect was the lack of online forms. Using this system thus required an enormous amount of scanning. It was also hard to go completely paperless as patients still had to complete forms before they were scanned into PP.

Review Source

Response from Noterro

September 20, 2021

Thanks for the review, and I'll pass the contact log feature to our product team!

RCR

Rachel Calder R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use and implement "

March 4, 2024

4.0

Over all, I am very pleased with my experience. Any time I have had an issue, its been addressed. Thank you.

Pros

Ease of use, online booking and full functionality

Cons

Difficulty retrieving and printing data from invoice payments (it jumbles and disorganizes the dates even if you filter it).

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Functionality and pricing and familiarity

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Functionality was not as easy and price was higher

Review Source

Response from Noterro

March 5, 2024

Thanks for your review Rachel. You're among many making the switch! I'll pass your feedback onto the team as well.

KU

Kara U.  
Massage therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Great system to boost productivity in your clinic "

July 19, 2023

5.0

For ober 2 years i have used noterro to scale my business and grow. Its a great program that keeps getting better. Their support is great and have detailed videos to aid in making any clinic work better

Pros

Having a app that allows clients to book and manage themselves allows for clients freedom to schedule themselves more and with ease. The system in the admin side does everything and notes are easy to take and track

Cons

There are few things I don't like about noterro. They constantly are upgrading there software and adding in new features that make the platform better.

Review Source

Response from Noterro

July 26, 2023

Thank you Kara for the kind review!

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