# Page 8 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 8 - Reviews of Noterro

## Showing most helpful reviews

Showing 176-200 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Aaron M.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A complete solution for appointments, team management, and client records. "

January 6, 2023

5.0

it supports our client booking, record keeping, online booking, call backs, insurance billing and other services very well. Very easy to train new users on as well. Works on any device from phones to computers.

Pros

As a massage therapist, I need to ensure my clients can book easily, that my appointments don't over lap, and that clients receive reminders of booked appointments. Noterro excels at all these functions. the client records are easy to scale, and work very well for our clinical demands. The addition of online booking makes it easier for clients to book as needed and outside regular hours. I would not have been able to grow my practice as well without this wonderful and complete tool.

Cons

I do not have any issues where Noterro falls short of my expectations.

Reason for choosing Noterro

Value of offerings for price, a wide breath of tools that met all my business information needs.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Easier to use, more complete offerings.

Review Source

Response from Noterro

January 10, 2023

Thank you so much Aaron for the comprehensive review!

KB

Kelsey B.  
RMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience and features"

April 25, 2022

5.0

Overall positive experience. Great features and very good price. Excellent customer service. Has all the features you would need as a practitioner in a clinic.

Pros

Customer service is excellent. I love that I can book an online meeting to ask any questions, and they will walk me through everything. The staff is always extremely knowledgeable and knows the software inside and out. Online booking is very useful as a feature, and I love that it is not at an additional cost. Noterro is very affordable, especially given the features included.

Cons

I do not find the dashboard user friendly or helpful. The calendar tab is much easier to view and more user friendly as a homepage to view your clinic notes/billing and appointments for the day. I don't use the dashboard at all personally. Noterro doesn't have an emailing feature to send out mass emails to all your clients (for updates/general info). Integrating MailChimp was not ideal and it is another software to learn how to navigate and use correctly. If you're not a very computer oriented person, I could see how the process would be extremely difficult. There is no way to view email history to your clients. (e.g. to check if you emailed the receipt already, or to see if a reminder email went out). Navigating the clinical notes process was a bit confusing at first and took some time to get used to. Sometimes because of the many features available on Noterro, it can almost be overwhelming to navigate the simplest steps.

Review Source

Response from Noterro

May 2, 2022

Thanks for the review Kelsey. When you email a receipt to the patient, you can see on the bottom of the invoice (or in the list of invoices, indicated by an envelope icon) when the receipt was sent. Thanks for the rest of your feedback, I'll pass it along to our team!

SM

Stephanie M.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro is a great system for RMTs"

July 16, 2023

5.0

I've been happy with it since I used it with my multidisciplinary clinic and now for my independent practice. I won't be changing providers anytime soon.

Pros

It's affordable, compliant with PIPEDA, easy to learn and very user friendly.

Cons

Don't love that you have to pay for the insurance info now when it was originally free to store that information.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Affordability and very similar features between them all

Review Source

Response from Noterro

July 18, 2023

Thanks Stephanie for your feedback.

CB

Cristina B.  
owner  
Medical Practice  
Used the software for: Less than 6 months

### "Neato Noterro"

March 7, 2023

5.0

So far is great. Customer service is outstanding

Pros

The app will help clients see services with ease

Cons

I dislike there is not an option for addon services (oro booking two services at the same time). I also dislike how the packages are operating ( unable to adjust # of sessions remaining-transfer from another booking system means some clients have remaining appointments available so when I add their package its not easy to adjust remaining sessions.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

no additional fee for the app (though I am paying fees per user and per option like the packages and sms features.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

MB was too slow and when a client requested a refund, MB BLOCKED the refund (after Square processed the refund - removed funds from my account). Client never received refund due to MB blocking it so I had to make a additional payment to the client. Also the lag time with creating newsletters was unbearable (4 hours for 1 newsletter that used to take only a few minutes)

Review Source

Response from Noterro

March 17, 2023

Addon services is a popular request, and it's on the roadmap. Sorry no ETA yet. Thanks for the detailed feedback.

AM

Amanda M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro Software User"

April 6, 2022

5.0

Extremely positive. I hope that the tool, service and cost remain the same to keep the software accessible for small practices like mine!

Pros

I like that its affordable for my small clinic and provides all the tools I need to keep accurate, clear records for both client files and for financial tracking. I also appreciate the quick and helpful service any time I need help.

Cons

I wish there were a way to force or push particular appointment times in the self-booking tool. Because there is not, I manually handle all of my bookings myself and do not turn on the self booking/availablility feature. I have a small practice and do not want to open up a full day and have gaps between appointments. I'd love if the system knew that I have a 1 hour booked at 10:30 am and would offer only 9am and 12pm on that day, to keep the appointments back to back. Not sure if that's clear. It's certainly not a dealbreaker!

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Simplicity & cost.

Review Source

Response from Noterro

April 20, 2022

Thanks Amanda for your feedback. What you're describing in your "Cons" is solved with Noterro's Cluster Booking feature. Check it out here: https://support.noterro.com/hc/en-us/articles/360051569092-Cluster-Booking Or of course reach out if you have any questions!

MR

Mindy R.  
Owner/LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great services, great cost"

August 29, 2022

5.0

This is perfect for what I need it to be. It has made my business paper-free and easy to run from anywhere.

Pros

Online booking, now with the personalized app, is great. Very easy and straightforward to use. Customer service is quick and very capable. SOAP notes are kept in each clients profile, which makes personalized appointments a breeze.

Cons

I don't like cards being held with Bambora but in person processing with Square.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

It seemed less complicated for a better prices.

Review Source

Response from Noterro

September 6, 2022

Thanks for your feedback Mindy. With the new online booking experience via the Patient Portal, you can use Square for card on file and in person and no-longer require Bambora.

AG

Aaron G.  
Athletic Trainer/ Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best booking and documenting system, period!"

June 18, 2023

5.0

I’m saving cost by not using multiple products to do what I need to do to run my practice.

Pros

I love how Noterro is comprehensive and that it’s so user friendly.

Cons

The only con is the 2-way calendar sync that seems to not be perfect but I think it’s also on Google’s end.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Noterro

Cost and features that weren’t included.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

For cost savings, ease of use and comprehensive product.

Review Source

Response from Noterro

June 21, 2023

Thanks for the review Aaron.

HM

Haley M.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro for massage therapy "

May 29, 2023

5.0

Great!

Pros

The customer service, quick and helpful.

Cons

Wish there was a way to adjust patients on already existing appointments booked(swap people but keep the appt), also wish there was an option to send mass texts or emails to all clients. Also I wish there was less than 500 texts to send for appointment reminders, I find that is just too much for the amount of clients that prefer texts.

Reason for choosing Noterro

Better price

Review Source

Response from Noterro

June 12, 2023

Thanks for the review Haley. You're able to increase the text message capacity if you find it's not enough. Just let us know if you need any help with that!

KT

Katherine T.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "First Time Noterro User"

April 17, 2023

5.0

My overall experience with Noterro has been positive so far, I love that they have a free trial and that the online booking system has been easy for my clients to navigate.

Pros

As someone who is just starting out and opening their first solo practice Noterro has been great firstly for the cost compared to other similar services. It has also been easy to figure out and learn how to navigate the system. I love how there are many already made forms to choose form but that there is the option to create your own as well.

Cons

I haven't gotten to using and exploring every aspect of Noterro yet as I set it up a month before I open so clients could book in early, so I haven't been able to really work through and learn the billing/invoices potion as well as how the eclaims portion works. But I don't see any of those being an issue in the future so no complaints yet.

Review Source

Response from Noterro

April 26, 2023

Thanks Katherine for the review!

LS

Lynn S.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Still learning"

March 23, 2023

4.0

It’s been about a week now since using noterro- Clinic is happy we made the switch…. We just kept in mind learning a new system is always a bit challenging because it is not the old system lol

Pros

I believe it will cover all of our clinics needS at a very reasonable cost….the support is fantastic

Cons

It really wasn’t easiest to integrate, or learn…

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Price

Review Source

Response from Noterro

March 30, 2023

Thanks Lynn for the review.

SH

Shannon H.  
RMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Noterro Review of a New B"

June 23, 2022

5.0

Overall it has been great and the support crew has been wonderful and patient

Pros

All of the YouTube support videos! You can make it as simple as you need or more so. As someone who works on their own I appreciate that there is an option for smaller businesses models

Cons

So far my only disappointment comes from the additional high fee that comes if I want to add text reminder. The base rate is great but adding at on bumps it up quite a bit. $5 I would consider. $10 and up makes me Resistant

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Because I left the large clinic that uses it and needed something more affordable going off on my own. Jane’s base rate is $75. Noterro has a broader range to choose from depending on what your needs are

Review Source

Response from Noterro

June 25, 2022

Thanks Shannon for the review!

SH

Suzanne H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software for the price"

April 5, 2022

4.0

The customer service is exceptional.

Pros

I like that only my available times are viewable to the public rather than showing all my available time with booked spots showing. I also appreciate the pinned “snapshots” of the patient charts so I never have to go searching though intake forms to refresh my memory of what we were working on.

Cons

No log of messages sent to the client. I can’t see if they got an email, if they clicked it or if it was opened. I also wish we could have separate labels for services. I want to label a service Indie Head Massage, or hot stone or Matrix Repatterning but on the receipt reflect Massage Therapy. The landing page and booking page is functional and utilitarian. Can we make it a little prettier? Is it safe to guess a very high percentage of your customers are female… can we give it a softer edge and improved esthetic? I also wish we had a facebook group where users can share ideas on how they are using and managing the software. Create a community of Noterro users where we can discuss ideas and feedback for improving the software.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Price point and assessments section in charting.

Review Source

Response from Noterro

April 12, 2022

Thanks for the review. Yes, you're right about a few of your concerns, but we have solutions in the works. - Patient notification logs (on the roadmap) - Alternative invoice titles of services (on the roadmap) - Online Booking experience (nearing completion of a brand new patient portal, it's going to be amazing!) - Good thought on the Facebook group, I'll pass the message along to our team.

KK

Kristyn K.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing value for a great product"

August 21, 2023

5.0

I'm really happy with my Noterro experience. It's simple, clean and user friendly. Having used two other booking systems elsewhere, I think Noterro is much better in many ways.

Pros

Noterro is very straightforward to use. The customer service is incredibly helpful and prompt in their assistance. I appreciated the over the phone walk-through of my set up before taking the system live.

Cons

It would be nice to be able to disable certain things that aren't applicable to my business, just to clean things up. Mainly in the templates/forms section, to be able to get rid of all those that I would never use.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

I didn't like a lot of the functionality and appearance of ClinicSense when I used it several years ago.Jane is very expensive for a solo practice and I find the customer experience a bit difficult (so much to read through).

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Appointy](https://www.capterra.com/p/122249/Appointy/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

I was starting my new business and wanted to do my own research into what system would suit my needs best.

Review Source

Response from Noterro

August 29, 2023

Thanks for the review Kristyn! Love the feedback after trying a few different systems! We'll be updating the Forms/Notes templates so that there is more categorization and noise visual reduction. :)

SM

Stephanie M.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for multi-discipline clinics"

July 7, 2022

5.0

I'm happy with it and will continue using it as long as it's available.

Pros

We have used this since we opened in 2018. I'm always impressed by the features that get added on, the fast resolution whenever we have an issue, and the ease with reaching tech support. Our clients love the reminders, and learning to use it is very quick and efficient for everyone on my team.

Cons

I wish it had integrated bookkeeping software so I could have everything in one system. Currently we use Quickbooks for our accounting and it does take a lot of time doing the data entry from our reports in Noterro.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

My association had a great discount set up with Noterro, and even without it, the affordability factor played a major role. It also had a great tutorial to learn how to use it. I found it very user friendly.

Review Source

Response from Noterro

July 11, 2022

Thanks Stephanie for the review! Hopefully one day we will have enough bookkeeping features to not require another bookkeeping software. Until then the closest we have is the QuickBooks export of invoices.

MA

Matthew A.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review after a couple years and expanding "

August 25, 2022

4.0

So far good, but not great. It is improving over time and for the price it works for now, but if clinic expansion continues, features need to be better.

Pros

Cheap, worth the value and quite easy for daily small functions. Works best in a smaller clinic.

Cons

Not customizable enough. Too simple at times especially SOAP notes. Not functioning smoothly with multiple practitioners trying to customize and sort details. Only one admin role, so in clinic partnership or management, assistants cannot help set up enough features. Would like to have lead providers and admin, in addition to providers for features and privileges.

Reason for choosing Noterro

Price

Review Source

Response from Noterro

August 27, 2022

Thanks for your feedback Matthew.

DB

Deme B.  
Rmt  
Hospital & Health Care  
Used the software for: 2+ years

### "100% recomend "

March 27, 2024

4.0

Love it and will continue using . When I started as a rmt I was on a very tight budget and this product fit. I never saw the need to change it has everything I need

Pros

Affordable and easy to use. Has all the interventions as the other more expensive EMR but at a fraction of the cost

Cons

It doesn't have a calendar that incorporates major holidays so I have to look and coordinate those days off

Review Source

Response from Noterro

May 7, 2024

Thanks Deme for the review.

LS

Laura S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Like a dream!"

January 11, 2022

5.0

Very positive. From the bookings, rescheduling, note taking and customer support, it has all been wonderful.

Pros

I appreciate the ease of use of Noterro. Once the set up was completed and fine tuned to my practice, it runs like a dream. Clients receive timely reminders through the method of their choice and our schedules remain full. Our notes are also easy to complete and quick to scan through. So long as we remember to write them! The response time of the customer help staff is phenomenal as well. They are so quick, that I feel bad making them wait for my response while I'm in a treatment!

Cons

The set up was tedious and at times confusing.

Review Source

Response from Noterro

January 13, 2022

Thanks Laura for the review. We agree on the setup experience, there are a lot of options and it can be confusing. The entire settings experience is undergoing a user interface and user experience overhaul so future clinics have a simpler setup experience.

KF

Kori F.  
Sole proprietor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Noterro review"

August 4, 2023

5.0

Very positive!

Pros

I love how Noterro has scheduling/notes/appointment reminders all in one program for an affordable price. Customer service is always quick to respond to my inquiries.

Cons

I wish there were a better way to keep track of how many appointments are canceled. I’m told that this feature is something they will implement in the future but they have no timeline on when it will be implemented.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reason for choosing Noterro

HIPAA compliant SOAP notes and price!

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

I wanted something with HIPAA compliant SOAP capabilities

Review Source

Response from Noterro

August 9, 2023

Thanks for the review Kori!

GL

Glenna L.  
Clinic Health Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro Is Amazing!"

May 17, 2022

5.0

I have dealt with about 5 different online booking companies over the years and I have to say Noterro is the best I've used so far.

Pros

The system was easy to transfer all our patients over to and the support is quick and helpful. The price is inexpensive for the amount of features Noterro offers and I like how I can find information on how to do things if I'm stuck. I also like how they are continually updating features to the software to make it better and easier.

Cons

I think that if there are multiple therapists on the system, the access to the patients should be separate for each practitioner, especially if they do treat them. Is is a privacy issue that should be addressed.

Reason for choosing Noterro

Way less expensive and had similar features. Since then you've added a lot more. Awesome!

Review Source

Response from Noterro

May 22, 2022

Thanks for the review Glenna!

CP

Carmen P.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "So much value "

October 3, 2021

5.0

Pros

I’ve been using Noterra for more than 2 years for my massage business. Noterra is intuitive, easy to learn and saves me hours of time and administration. Prior to using Noterra my monthly sales reports, reminding clients about their appointments and booking clients took a lot of my time. Now it’s all done at a click of a button. My clients think I’m tech savvy and always comment on how they love the accessibility of the online booking and the reminder texts and emails they receive. Also the customer service is out of this world awesome-anytime I’ve had an issue the team at Noterra has been there to help me. To top it off they are constantly adding improvements. I’m loving learning and growing with them and am always grateful for how easy this program makes it for me excel at operating my business.

Cons

The only thing I can think of at the moment is that I would like clients to be able to add themselves to a waitlist. Honestly I wouldn’t be surprised if the team at Noterra is already planning this for a future upgrade though.

Review Source

Response from Noterro

October 4, 2021

Thanks for your feedback. Yes, patient managed waitlists is coming in a future update.

ET

Emilee T.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy set up and use"

October 15, 2020

4.0

So far it's been good. I have appreciated the constant updating and adding of new features even in the last few months.

Pros

I like some of the customizations that I can put in with the emails. Booking appointments is easy and I like that the charting is available to use as well. Automatic email/text reminders are amazing. It means that on Sunday Night I don't have to worry about reminding my Monday clients of their appointments. It's all done for me!

Cons

I would love to see a "smart" scheduling feature where the system can book people online by giving them the appointments that make my schedule most efficient. IE: I have appointments available at 9 and 10:30 however, right now, the system will offer (9, 9:15, 9:30, 9:45, 10:00, 10:15, 10:30). Right now, if someone books into my schedule at 9:30, because that it what is offered, then I have lost the ability to have an appointment at 10:30. (assuming an hour apt with 30minutes between apts). I would like to see "Bulk appointment emails". If someone books ahead 9 appointments, instead of sending 9 individual emails, I'd like to be able to send an email with all of the upcoming appointments included. I would like an "Other History" section in the top part of the chart notes so that I can see some stuff that has come up in appointments but maybe doesn't apply to anything in the intake form questions. There's a dorsom aspect of foot pic missing in the pictures in the soap notes. (I can't remember which one. (Male and female - muscle). It's important too! I would like a tab in the soap notes (customizable perhaps? so that we can have it pertain to our region/country) that goes through the covid questionaire with check yes/no boxes. THat will save paper!! Being able to make an invoice for a client - linked to appointment - from dashboard.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Primarily the cost. I wasn't sure how my business would take off especially in the midst of a pandemic. It was good to have a reasonably priced and well functioning option.

Review Source

Response from Noterro

September 14, 2021

Since writing this, we released cluster booking. It makes your online booing super time efficient! Thanks for the rest of your feedback, I'll pass it along to our product team. PS: We just recently added the ability to add an invoice form an appointment on the dashboard.

ML

Marisa L.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy, convenient Charting Software"

March 16, 2023

4.0

Overall, I have had a decent experience with Noterro. I do find that their system is slow to load pages and has problems periodically with loading pages.

Pros

I like that I can keep all of my chart notes digital and secure. Pretty easy to use and has a fairly wide array of features and functions. I like that you can print the chart notes if you need to. I like that you can customize form and authorizations. Customer service is good and responds pretty quickly with troubleshooting help.It is also very affordable.

Cons

I wish I could upload prescriptions or other documents that are associated to my clients without having to pay extra for this service so that I can keep them secure and all together with their chart notes. I also wish that you could delete tags that come up as frequently used because some of the entries are incorrect and I don't want to accidentally click on those.

Reason for choosing Noterro

This was one of the only options at the time and after using it for a while I didn't want to bother with changing because I am fine with Noterro for the most part.

Review Source

Response from Noterro

March 17, 2023

Those are some good points, thanks for the feedback.

EB

Emma B.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best software"

September 22, 2022

5.0

Pros

I love how many features they have and how it is so customizable. The Noterro team is always so quick to answer any issues I have and fix them in the same day.

Cons

I wish that the breaks/recovery times were separate from the appointment. This way you would be able to modify the breaks or delete them entirely. I have patients that I may not need as much time in between as compared to others. Also, I don't like that the appointment looks like it is longer than it is because of the recovery time being lumped in with the appointment.

Review Source

Response from Noterro

October 6, 2022

Thanks for the review and feedback, I'll pass it along to our product team!

DE

Dianna E.  
Owner/ registered massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "#1 software in my opinion. "

January 29, 2023

5.0

I have been using Noterro for over 8 years and I absolutely love it!! If there is an issue, it is corrected extremely fast.

Pros

This is so easy to use and understand. Has so many great features, that it helps keep clients become regulars with the easy way for online booking, appointment reminders, third party billing. It’s the perfect way to become paperless!

Cons

I wish the third party billing, when a claim is rejected, it gives a better explanation. Some don’t show at all, then a call has to be made directly to the company. When billing directly with Telus HeAlth, it would show reasons why the claim could not go through or was rejected.

Reason for choosing Noterro

Word of mouth when looking for a paperless system.

Review Source

JA

Jennifer A.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Enjoying Noterro"

June 16, 2023

5.0

No business problema. But when I have a problem or issue they’re always quick to respond

Pros

I love the soap notes that are integrated in the system. It’s so quick to do them during the day between clients.

Cons

Only one reminder per appointment. I would like a second text reminder

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Noterro allowed me to have appointment times for 2 locations. Instead of just one

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

The soap notes

Review Source

Response from Noterro

June 21, 2023

Thanks for the review. Multi-Text reminder is on the roadmap!

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