# Page 9 | Noterro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Noterro the right Massage Therapy solution for you? Explore 626 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164994/SOAP-Vault/reviews

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Noterro

4.8 (626)

[View alternatives](https://www.capterra.com/p/164994/SOAP-Vault/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Page 9 - Reviews of Noterro

## Showing most helpful reviews

Showing 201-225 of 626 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KI

Karen I.  
Acupuncturist  
Alternative Medicine  
Used the software for: Less than 6 months

### "New User to Noterro"

November 4, 2023

5.0

Great experience. \[sensitive content hidden\] and his team were very hands on and invested in their product therefore making it a success for me.

Pros

Noterro was recommended by a massage therapist that was already using the product. My needs were a little complex and I had struggled trying to use Acuity and Book Like a Boss in the past. What sold me on Noterro was the free zoom meeting with \[sensitive content hidden\]. He was very knowledgeable and walked me through realistic expectations of online scheduling and a work around for my specific needs. The online tutorials were also very helpful once I took the time to watch them. I liked they were available any time as I worked through setting up my clinic. Online support was very helpful and timely. My clients love that I now offer online scheduling.

Cons

In my perfect world, I would have loved "white gloved service" of someone setting up everything for me. However, it is my app and makes sense that I understand how it works and how to modify as I grow.

Reason for choosing Noterro

The personal assistance that was offered while investigating this product and the ongoing support.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/)

As my clinic is not straight forward, meaning I do in-person sessions, remote sessions and a community acupuncture clinic, I needed the one-on-one assistance to set realistic expectations and understand what could be done, what couldn't be done and possible work arounds.

Review Source

Response from Noterro

November 16, 2023

Thanks, Karen for the review. We're glad we could help walk you through the setup. Reach out if you need any assistance again!

MH

Marie H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Scheduling software made simple and affordable for small business owners "

May 12, 2023

5.0

I absolutely love using Noterro and recommend it to any new, first time massage therapists or body workers who are starting their own business!

Pros

Online booking and internal scheduling is made simple for myself and my clients. Everything is very easy to access from my phone or computer on the fly. I love the SOAP note feature!

Cons

Collecting payments was slightly difficult to set up, though square is now an easier solution that I am learning to connect. Sometimes my client have technical errors while trying to book online or log in, but it seems to get sorted out quite fast by the team!

Alternatives considered

[Setmore](https://www.capterra.com/p/122035/SetMore/)

Reason for choosing Noterro

Less options

Review Source

Response from Noterro

May 15, 2023

Thanks for the review Marie. You're right, we had an issue with some users and online booking, but we've since squashed the bug!

LP

Lisa P.  
Registered Massage therapist  
Medical Practice  
Used the software for: 2+ years

### "Noterro is great!"

August 24, 2023

5.0

Overall this product is very good and I am so happy I have changed to it 6 years ago. There is always improvements coming out.

Pros

I like the ease of booking and controlling my schedule. Client like the online booking and the new online booking app. I love that all my paper work is digital, no more paper!

Cons

I think the online booking could be a little more intuitive. For example, if appointments are set to book every 90mins but someone books a 30min appointment + 30min break that would actually leave a 1 hour break. I would like that to automatically change to avoid gaps in my day, booking appointments back to back

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

It was recommended by a friend over others

Review Source

Response from Noterro

August 29, 2023

Thanks for the feedback Lisa. You should consider using Cluster Booking (it's in your Calendar Settings) to avoid gaps in your day. Reach out to us if you need any help! We have a 6-minute median first-response time. ;)

BC

Brandon C.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "A review for Noterro"

August 21, 2023

5.0

Overall, noterro is awesome. If i could automatically direct bill for all insurances through the App that would just be unreal. But i am sure the process to make that happen is borderline impossible.

Pros

Starting out with Noterro, we noticed the pricing system is much better than their competitors. We absolutely love the consistant upgrades, and awesome customer support crew.

Cons

There are just minor bugs here and there, sometimes when i merge profiles it will log me out and ill have to log back in, but its still pretty seamless. When opening up the schedules for the workers i wish you were able to just click what days and times and make those open up weekly so i dont have to go monday - continue for X weeks, tuesday - continue X week ect. Wish it was a bit more streamlined but its still a wonderful system.

Reason for choosing Noterro

Better pricing, and i dont regret the decision at all.

Review Source

Response from Noterro

August 29, 2023

Thanks for the review Brandon!

FS

Ferryn S.  
Osteopathic Manaul Practitioner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good Price For What You Recieve "

April 16, 2022

5.0

It has been good, customer service is very fast.

Pros

It is a good price point for my small business. It is pretty easy to handle and is does for the most part what I need to do.

Cons

Takes some time to figure out. The forms were my biggest challenge, creating one that works best for me took some time. There isn't an option to pertain to Osteopaths, it would be nice. Also when online booking you can't create a family which would be nice, people always book for family members under their name and I have to go in manually and change it.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

The price.

Switched from

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Price point.

Review Source

Response from Noterro

April 20, 2022

Thanks for your feedback. I'll suggest to our team to add an Osteopath Noterro Template into the Forms. It's possible to allow family members to book for each other. Simply add more "User Accounts" under the patient's profile. See this article for more info: https://support.noterro.com/hc/en-us/articles/360015827952-Patient-Client-User-Accounts-for-Online-Booking

kC

kenzie C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Less no show clients "

July 28, 2023

5.0

Pros

It is easy to use and the support is great. If we have a question, we get an answer almost instantly. And I like the Utube videos on the different parts of the system.

Cons

We have found a couple of reports that we would like that were not available, but they always try and figure out how we can get what we are looking for.

Switched from

[The Better System](https://www.capterra.com/p/87669/The-Better-System/)

Ease of use

Review Source

Response from Noterro

August 2, 2023

Thanks for the review Kenzie!

BP

Barbara P.  
Registered Acupuncturist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Acupuncturist"

March 27, 2023

5.0

Pros

I am new to Noterro. I fine it is easy to use. Patient files, showing important information up front is a valuable aspect. The calendar functions very well, you can use syn. I enjoy the Assessment features such as picking skeleton, muscular system, or just an area on the body. Picking the complain such as pain and tightness for an example. When you pick an area with the muscular system body it tells you which muscles you are dealing with. It give you a list of test to do for the function of that muscle. I have the basic knowledge of where the muscle are and the function of them, Noterro helps where I may lack the more advanced knowledge of testing the muscle area. In addition Noterro is half the price to the other software I was using, which is a bonus. Also I just found out being a member of TCMO I get a discount using Noterro, is what someone mention to me.

Cons

I have a template I use for follow up treatments. I have not figured out how to have access to this, but I will.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I do not need the online booking feature and felt it was expensive. I heard about Noterro from a friend. looked into it and make the switch.

Review Source

Response from Noterro

March 30, 2023

Thanks for the review. Custom notes is in the works, you'll be able to recreate your templates.

AY

Aiden Y.  
Kinesiologist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy customer"

January 26, 2022

5.0

I use it every day and I'm satisfied

Pros

Easy to set up and use, clinic notes are quick and easy especially for busy practitioners this is a must, scheduling, billing and invoicing is great. Cost is very reasonable as well

Cons

I personally just wish there was an option for clients to purchase packages online without having to schedule an appointment. I also wish the app was able to integrate with some other software I use such as physitrack or trainerize, but this is just me being needy and wanting everything in one spot, it really isn't that necessary.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Offers a lot more, the clinic notes was a huge selling point for me.

Review Source

Response from Noterro

January 31, 2022

Thanks Aiden for the feedback. Packages & Memberships are coming, as well as integration with exercise solution.

SF

Sherri F.  
Manual Osteopath  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro recommended"

November 27, 2023

5.0

I have been thoroughly pleased with noterro in record keeping/patient filing

Pros

I like the simplicity of the program and that it emails reminders to patients.

Cons

The mailchimp was hard to navigate at first when sending out mass emails to patients.

Reason for choosing Noterro

I chose noterro because it was simple. I started with them when they were a company called soapvault. It was easiest to stay with a program I was familiar with.

Review Source

Response from Noterro

November 28, 2023

Thanks for the review Sherri!

RS

Rebekah S.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Product"

April 3, 2024

5.0

Pros

Noterro is easy to use, quick to set up, and overall not nearly as confusing as other similar products i've used in the past. They are very quick to reply when you need help or find an error. The services consistently work, and are fixed quickly when its not working. They are always working on ways to improve the software and the user experience from all sides.

Cons

I would like more indepth scheduling options, like being able to create "add ons" to treatments when a client is booking online. Sometimes it can be hard to find a setting if you're not accustom to the program

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane is expensive and out of my price range, and overall a more confusing software.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Rebekah. You're among many making the switch!

EH

Elizabeth H.  
RMT  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Solo practice, Noterro makes it easy"

April 4, 2024

5.0

Great! Especially the support. Great price and has all the features I need. I like that I have the option to 'add on' certain things for an additional price if I want them.

Pros

Great price point for a self employed, one-person clinic. The support has been awesome! Very timely, friendly and helpful.

Cons

It takes a bit to navigate your way around at first, but Noterro provides step by step instructions and videos on how to initially set everything up. Using it daily makes it easier.

Reason for choosing Noterro

Our association recommended Noterro and was offering a promo off the base price.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I used a different product when I was working at a much larger clinic. That product was too expensive for a one person show like myself. Noterro has a great price point and has all the features I need.

Review Source

Response from Noterro

May 7, 2024

Thanks for the review Elizabeth. You're among many making the switch.

AP

Azita P.  
physiotherapist/ owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Affordable and reliable"

March 15, 2023

5.0

The price is very reasonable. It is vey easy to use. Noterro is the first software that I use and I was worried that I would have a lot of problems learning how to use it. I was surprised how easy it was to use. They have all you need to know in video on Youtube and the support system is available around the clock. You can find FAQ's in the software itself, communicate with them by email, make phone appointment ...

Pros

All my clients comment about how easy it is to make appointment online. When my clients are happy, I am happy.

Cons

I was worried about Noterro being only in English. Recently they launched an App that uses google translate in the language of your choice! This is beyond bilingual!

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Recommendation of my Friends and the price.

Review Source

Response from Noterro

March 17, 2023

Thanks for the review Azita. You're among many making the switch!

LR

Larysa R.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro easy to use & massage therapy friendly "

October 1, 2022

5.0

I LOVE NOTERRO and the speedy replies from customer service. It has greatly changed my booking life and eliminated away a tun of stress. Sign me up to be in a commercial! Haha:)

Pros

I can access my booking system anywhere I am on my device. I LOVE that is can send appointment reminders in text and email or even phone call form if you wanted that feature.

Cons

I’ve used many different programs over the years and Noterro only gets better every year. It has surpassed my expectations. If I were to absolutely have to pick a con I guess there have been a few glitches over the years but that is expected with any new program or when things are updated.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[SpaSoft](https://www.capterra.com/p/152719/SpaSoft/)

Reason for choosing Noterro

I’ve used both products at previous spas I worked at and I did not like the set up. spasoft was especially difficult to navigate into different screens or clients information. Extremely difficult to make soap notes in spasoft.

Review Source

Response from Noterro

October 12, 2022

Thanks for the review Larysa!

MH

Mary H.  
RMT  
Alternative Medicine  
Used the software for: 2+ years

### "Best portal I’ve ever used"

January 11, 2024

5.0

Pros

It’s so easy and simple to use, everything I need to do is just a click away.

Cons

Sometimes it’s difficult to delete certain things.

Review Source

Response from Noterro

January 15, 2024

Thanks for the review Mary!

CE

Chelsey E.  
Integrative Massage Therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "Best booking app I’ve ever used!"

September 24, 2022

4.0

As a small business noterro has been game changer, I recommend it to all my friends in the business.

Pros

I love how user friendly it is, while having everything I need. I’ve used other apps that have been much more expensive that don’t compare to how great Noterro is! Even when I have questions or requests, the support has been really helpful and reassuring that anything I have questions about is already in the works for the future.

Cons

I’d love to have a feature where we can limit certain days for specific treatments. Additionally, being able to integrate noterro to link when payments are taken from my stationary square machine. One silly other thing is having a more aesthetic homepage!

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

I started my own business, I was sharing Jane with my old co-workers. I didn’t find Jane user friendly and I felt it was way overpriced for the experience.

Review Source

Response from Noterro

October 6, 2022

Thank for the feedback Chelsey!

SC

Siobhan C.  
Massage therapist, stretch therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer of 10+ years and they continue to add more great features!"

March 13, 2024

5.0

Awesome! Easy to use software, well thought out from start to finish.

Pros

I first came to Noterro for the SOAP notes feature. I really liked the interface. The functionality of the calendar improved significantly over the years and about five years ago I was able to drop my way overpriced Mindbody Online subscription. Saved my business a ton of money.

Cons

I really don’t have anything to complain about. This system works great for my business needs. Happy customer 😁

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MBO kept doubling their rates every couple years and it just became outrageous for a small business owner to justify the cost. Noterro has excellent value and is easy to use. I recommend noterro for all massage therapists starting out.

Review Source

Response from Noterro

March 19, 2024

Thanks for the review Siobhan.

TB

Tina B.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy with Noterro"

August 31, 2023

5.0

All positive. No complaints.

Pros

I love the ease of the soap notes and the ability to copy the note and Adjust it as needed. I also love the scheduling and the reminders that it sends out the clients. My cancellations have gone down significantly since using Noterro.

Cons

I can’t say anything negative about Noterro. Excellent platform.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Mostly cost since I am a Sole proprietor.

Review Source

Response from Noterro

September 6, 2023

Thanks for the kind words Tina!

EC

Emily C.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Noterro for Massage Therapist"

September 30, 2021

5.0

Pros

I have been with Noterro since they first started as just a place to keep SOAP notes and have watched it become a much more user friendly, all in one system. Tech support is always available and they are open to adding new features if suggested by their customers.

Cons

I wish there was a way to request a credit card to hold an appt through Square. I would ideally like to be able to make an appt for a new client myself and send them a form to fill out to hold the spot with a credit card. I only allow established clients to schedule on-line but new clients are the ones who are usually no shows. I would love to be able to request a credit card to hold an app and then be able to charge that credit card for no shows. I am in the USA so I prefer working with Square rather than Bambora.

Review Source

Response from Noterro

October 1, 2021

Thanks for the review Emily. Yes, Square support for online booking to take payment or simply hold a card is a popular request. We're working on a new version of the patient online booking experience, and we hop to have Square included in it on release, if not very shortly after.

JC

James C.  
Massage Therapis/ Buisness Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Really great for the money but still lacking features that I need. "

September 22, 2022

5.0

Pros

Easy to use and cost, customer service is one of the best.

Cons

Still lacks 2-way calendar sync, and is still not great for mobile services, and does not allow you to have separate booking pages for each location leading to clients booking in the wrong location frequently.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing Noterro

Noterro allows for multiple location management and CS did not

Review Source

Response from Noterro

October 6, 2022

Thanks for the feedback James. 2-way sync is in development, it should be released soon! The Web Portal & App online booking allows you to have dedicated pages per Location (Classic Online Booking does not).

AS

Andrew S.  
Massage Therapist RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent booking software"

July 20, 2023

5.0

Noterro keeps me off my phone as clients can book themselves online, and they can see which appts are available for their convenience. Billing is very easy.

Pros

Very easy to set up, navigate and manage my business with Noterro. It does everything I need at a very appealing cost.

Cons

I haven't come across anything in terms of functionality that I didn't like. I would like more aesthetic options for the mobile app.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Recommended to me by a colleague who also uses and enjoys the software.

Review Source

Response from Noterro

July 26, 2023

Thanks Andrew for the review!

JEL

Janet Elise L.  
Owner, RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing! I got this soap notes system for my massage therapy practice and haven't looked back! "

July 23, 2017

5.0

I have no need for an intense physical filing system, so far! And as my business grows and I add practitioners, it will be easier to provide tablets rather than store endless reams of paper!

Pros

The recently added ability to attach files has been a huge bonus, as my regulatory requires certain documents to be linked with EVERY clients chart note. Being able to draw on images was probably one of my favourite updates as well. I love how fast the responses are of the help centre as well. Great customer service. Keeping everything digital has been made almost flawless with SOAPvault!

Cons

The inability to create my own fields on my health intake forms is a little limiting, as regulatory bodies for healthcare professions differ in their requirements province to province. I have had to find creative work arounds for the combination of having public healthcare and private, while only having a field for private insurance information. More importantly, while it's easy to track how much money I bring in overall, I can't use soapvault to track how much of each treatment was paid by insurance and how much was cash/debit/credit. I only have a 'treatment paid by' and 'cost of treatment' option for my invoice. After working as a medical office assistant, I've found I much prefer a more detailed method of invoicing/inputting payment types, so I have a record of payment and insurance billing in one place. The SOAPvault lack of options regarding payment/insurance billing makes it difficult if my clients need to submit their invoice with amounts already paid to a secondary/spousal insurance coverage plan. This impacts my business especially because to gain and retain clients I am set up for direct billing with insurance companies.

Review Source

Response from Noterro

July 24, 2017

Thanks for the feedback. Please let us know by sending an email to support@soapvault.com for additional questions to be added to the initial intake. We add more questions regularly, which are off by default. We're working on a complete revamp to the financial tracking part of SOAP Vault which will resolve your concerns about tracking payments. I hope that the 0/5 stars for Customer Support was just a mistake :)

SG

Shannon G.  
Registered massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I’ve used higher priced software and by choosing noterro; you’re not missing anything"

August 21, 2023

5.0

There’s always a few bugs with any software, and noterro’s staff is always there to help if you encounter one

Pros

Their helpdesk is extremely easy to speak with, and fast when you need answers.

Cons

I really like it overall I have nothing to complain about

Reason for choosing Noterro

Price and the free trial was easy to navigate so I was hooked; happily

Review Source

Response from Noterro

August 29, 2023

Thanks for the feedback Shannon!

SL

Silke L.  
Physican  
Alternative Medicine  
Used the software for: 1-2 years

### "Love many featur"

November 25, 2023

5.0

Best software for cash practice and small practice with billing now I spent too much time fixing things

Pros

Work flow, love the labels and the integration with square. As soon as macros are created it’s very quick to inolent daily notes. Would like if copy function also work on. It finalized notes. Like the forms as well

Cons

Takes a long time to create short cuts and implement codes. I am not to excited about the billing portion. Lots of struggles with date of service and creating work arounds.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Mostly cost. My old system was too expensive and to inflexible

Review Source

Response from Noterro

November 28, 2023

Thanks for the feedback Silke, I'll pass it to the product team.

JW

Jordyn W.  
RMT and Clinic Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "An Amazing system for small clinics "

January 5, 2022

5.0

Their customer service is amazing, they are always updating and adding valuable changes to their system.

Pros

I really enjoy the online booking feature and the email reminders. The email reminders save so much time from having to contact each client directly to remind them of their appointment.

Cons

As my clinic is expanding it’s becoming slightly more difficult to manage all of the practitioners. It would be much easier if I could have the day divided by “treatment rooms” instead of each practitioner.

Alternatives considered

[Juvonno](https://www.capterra.com/p/187418/Juvonno/)[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Noterro

Price and usability

Review Source

Response from Noterro

January 7, 2022

Thanks for your feedback Jordyn! I can assure you that a "Rooms" feature is on the way!

AM

ALEX M.  
RMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Scheduler"

December 21, 2023

5.0

Great experience. I've used it for years now. I like the ease of use. There is a couple of things it can improve on.

Pros

It is easy to use. Straight forward. Easy to understand and see the options. Not busy on the eyes which is important for the customer who just wants to book an appointment.

Cons

Not really any complaints. I wish to see my schedule at a months view at ease. The current month view is too crammed up.

Review Source

Response from Noterro

January 2, 2024

Thanks for the review Alex. You're among many making the switch.

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