# Ubeya Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ubeya the right Catering solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164999/Ubeya/reviews --- Ubeya 4.6 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ubeya Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SG Sasha G People Operations ManagerStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 6-12 months. “As the site ubeya champion, it saves me more time each week populating the shifts and pulling the forecasting reports- this leads me to be able to go back to HODs quicker with their forecasted vs budget, and game days moving staff around.“ May 6, 2025 MZ Max Z Head of the Booking DepartmentStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “Payroll section is not loading when you need to see the info for 1 year in the whole region (even for 1 position only) and section with addresses is taking forver to load all the location in 1 region“ January 19, 2026 AL Anita L DirectorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “I can also easily keep track of all employee info and look at their stats at the touch of a few buttons which saves me a lot of time.“ March 4, 2025 JB Josephine B AdministartorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Small errors with the software when trying to save documents/ add expiry dates/generate reports, when managing a large number of candidates its difficult to consistently double check everything in case the errors have occurred.“ March 5, 2025 DW Daniel W Operations DirectorFood & Beverages, 10,001+ employeesUsed the software for: 6-12 months. “Works great being able to update the planner quickly and push this out to team members. If the of the shift changes we can have it updated within seconds.“ March 4, 2025 GB Grace B Event ManagerEvents Services, 201 - 500 employeesUsed the software for: 6-12 months. “I do not like that you cannot extend the length of a multi day shift- in our business we advertise the events as multi day shifts way in advance and sometimes the length of the event can change.“ September 25, 2024 Katie M Owner, ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Overall positive experience with some minor drawbacks with event check in and hours tracking, but love the ease of use and organization of events and availability.“ August 20, 2025 LG Lisa G On Site AssistantEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes I feel like it was more user error than the app itself when some critical info wasn't passed on to me like parking locations, etc.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay G. Operations Manager Events Services Used the software for: 1-2 years ### "Super Efficient & Super Easy" November 16, 2018 5.0 We have saved money by having to the minute hours reported through the App. We have also improved upon ensuring staff coverage for our facility- Staff is able to communicate with each other or the Managers via the app if they are unable to fulfill their shift and thereafter find a replacement prior to the shift start. It's a great tool for any size business and a great value compared to the hardwire systems available on the market today. Pros The ease of use of the Software makes scheduling Staff a Breeze! Receiving scheduling notifications on ones phone is awesome, as well as communicating with Staff via the App has really streamlined our scheduling confirmation process. The ability to turn rules on and off and customize parameters for punching in and out is also helping us manage our Labor more efficently Cons Honestly, there are no Cons that I can think off Review Source SE Suzanne E. Manging director Child Day Care Services Used the software for: 6-12 months ### "Moving to Ubeya " March 5, 2025 5.0 The staff are all really quick at responding to any queries, all of our clients and staff are finding the platform easy to use Pros I find the platdform extremely easy to use and dinding staff in specific areas works really well for our business. The clock in and out system is working well and ince the staff remembered to do this daily its become a great time saver against using ild timesheets Cons On the App staff on occasions struggle to put in their travel expenses/mileage Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Prime pro did not mamage the functions we needed Review Source NV Nikki V. Project Manager Events Services Used the software for: 1-2 years ### "Event operation revieww" September 24, 2024 3.0 I like the platform overal. Maybe it would make things easier if we had an option when crew is booked to let everyone know that the shift is filled. Pros The event overview is good. Vissualy it looks great. Cons Setting up an event takes a lot of steps. Also reviewing real time tracker and planning schedule are not great. Review Source Response from Ubeya October 7, 2024 Thank you for your review! We’re really glad you like the event overview and its look. We hear you about the setup process being a bit too long, and we're working on ways to make that easier. Just a heads up: you can pause the availability check once a shift is fully booked, which means that the shift won’t be open to apply to. Thanks for sharing your thoughts, and we’re excited to keep improving your experience! GR Graeme R. Associate Director Staffing and Recruiting Used the software for: 2+ years ### "User Friendly" March 4, 2025 5.0 The team at have always been very responsive and taken any recommendations we have made and looked at. The platform has developed strongly over the past few years and with the added benefit of an open API, it allows us to do lots of automations that we need Pros Very user-friendly, easy to use as a client and employee. Open API gives us lots of extra functionality, Cons Timesheet functionality limited for our requirements Alternatives considered [RSMeans Data Online](https://www.capterra.com/p/151681/RSMeans/) Reason for choosing Ubeya Price and functionality were more favourable with Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Greater functionality and flexibility with Review Source RD Roy D. Owner and Managing Director Staffing and Recruiting Used the software for: Less than 6 months ### "Ubeya is simply a fantastic CRM/Database solution" March 4, 2025 5.0 I have been immensely impressed with and their support team, they go above and beyond to support my business. Pros The setup was made simple by the excellent support team. It allows you to send messages to Clients and Candidates, and you can also use its timesheet function. Cons As a recruitment company owner, I have suggested that implement an option for contractors to be able to raise an invoice for the work they have completed. I am able to invoice my clients, but this valuable solution would enhance Ubeya as a CRM solution even more. Switched from [JobAdder](https://www.capterra.com/p/135918/JobAdder/) I wasn't happy with JobAdder. I found had far more functionality and was more of an all round solution for what I needed. Review Source VC Victoria C. Payroll Assistant Staffing and Recruiting Used the software for: 1-2 years ### "Ubeya for Hospitality" March 4, 2025 4.0 Easy to use and easy to modify when needed Pros Ease of use for hospitality recruitment and payroll Cons Does not flag when employees do not upload correct files Switched from [Rota](https://www.capterra.com/p/213349/Rota/) Rota was no longer in service as it is shut down now Review Source KH Krista H. Staffing Director Events Services Used the software for: 2+ years ### "Ubeya Feedback " March 5, 2025 5.0 We love our team and appreciate their initiative to make the software optimize. Pros the booking process of avail checks, booked, and releasing staff. Love how customizable it is. Cons the payroll process of exporting and inability to have formula access. Alternatives considered [Nowsta](https://www.capterra.com/p/172778/Nowsta/) Reason for choosing Ubeya We chose because we had previously worked together before and found it to be the most resourceful for our company needs. Review Source IS Isobel S. People Operations Manager Hospitality Used the software for: 6-12 months ### "Easy to use work force management system" March 4, 2025 4.0 Whilst there the adjustment from our previous WFM system has been a little difficult. I have found learning how to use very easy and the team have been so kind and patient with us. There have been some struggles with the flexibility of it as a WFM system with things such as payrates but Ubeya is definitely a step in the right direction Pros I like how easy it is to navigate, it is very user friendly and was easy to pick up Cons I wish there was more flexibility to customise (payrates, job title etc) Review Source ST Sam T. Operations Manager Hospitality Used the software for: 2+ years ### "Good User Friendly System" March 4, 2025 4.0 Good compared to previous systems, always room to improve Pros Usability, speed of adding bookings and candidates. Ability to work with other systems Cons Struggle to pull reports, often length of dates can stop reports from working Switched from [Parim](https://www.capterra.com/p/135487/PARiM-Software/) Slow system, wasn't meeting our needs at the time Review Source GP Gintare P. People Operations Manager Hospitality Used the software for: 6-12 months ### "Great system " March 4, 2025 5.0 Overall its great system for workforce management Pros I like how efficient and quick is to create events, assign shifts and send to staff Cons any changes made for agency staff requires attention and double checking as it might create double booking Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) it wasn't efficient enough, we had to use three separate systems for workforce management Review Source JP Jelena P. Payroll Manager Hospitality Used the software for: 2+ years ### "Ubeya saves time and helps businesses thrive" September 24, 2024 5.0 Perfect for our hospitality business! Highly recommended. Pros Very straightforward and easy to use. All the important things we need in business for scheduling, payroll and invoicing are in ! Cons There are occasionally small glitches as the new updates are released but the team fixes them in no time! Switched from [Nowsta](https://www.capterra.com/p/172778/Nowsta/) is more effective in every way. It was more cost-effective and for our hospitality business better to use. Review Source BW Bryn W. People Operations Manager Hospitality Used the software for: 1-2 years ### "Great app for employees to use" September 24, 2024 4.0 Overall quite good, I have used it daily for over a year now and it has improved considerably since then. Makes my job more efficient Pros Ease of use for employees booking shifts. All booking/payroll on one platform. Updates are common and user friendly Cons Lags quite a lot when a large booking is being used. Very methodical so it is annoying editing agency bookings Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Across the company we were using multiple booking and payroll platforms. We moved to so that we are all under 1 platform, making it easier to manage Review Source MH Maeve H. Operations Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Support at Michael Wisher" September 24, 2024 5.0 Very easy to use and the constant updates from the team are useful Pros Its so easy to get people booked in for shifts Cons Sometimes it can be a bit glitchy and the business app is not great Switched from [Horizon](https://www.capterra.com/p/29052/HORIZON/) It was old and outdates whereas allowed us to move into a new way of booking people Review Source HK Hal K. Regional People Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Ubeya Review" September 25, 2024 4.0 Overall has been great to work with. Pros Ease of use and the time saved during planning and check in at venues. Cons I wish there were options for the layout. Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) company made us move over. though i was happy to see it go Review Source JB Josephine B. Administartor Hospitality Used the software for: 2+ years ### "Excellent experinece wiithhospitality recruitment Softwrae" March 5, 2025 4.0 Overall is excellent tool for seamless communication with clients, candidates and colleagues- It is invaluable when working as a small team to help with data storage management and compliance. Having experienced the app as an administrator and user I would definitely recommend. Pros It super user friendly, even without an instruction guide you can navigate the site with ease. Cons Small errors with the software when trying to save documents/ add expiry dates/generate reports, when managing a large number of candidates its difficult to consistently double check everything in case the errors have occurred. Review Source RS Rebecca S. Regional Staffing Consultant Hospitality Used the software for: 1-2 years ### "Staff Consultant (Constellation) Ubeya Review" March 4, 2025 5.0 improvements get noticed and rectified continuing to make the usability better and more simple Pros The Quickness and usability of booking staff into events. The ease of communication between both user (Client(venue)/Casual Workers/Consultants) Consistency of casual workers in areas It is easier to assess/know where people have worked before and how many times Cons Live View Page on event days slowness of the website sometimes Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Company moved across from prospect to Review Source kG katherine G. consultant Retail Used the software for: 2+ years ### "Excellent system" March 19, 2025 5.0 Very good really like this system and performance is also good Pros Very quick and efficient for staff members Cons nothing it works perfectly and easy to monitor events Review Source PH Paul H. Beverage Manager Hospitality Used the software for: Less than 6 months ### "Ubeya Staffing System" March 10, 2025 5.0 A good one as it makes my life very simple in terms of what i need to do Pros The System is great and really straightfoward to use and very quick to upload shifts etc Cons Nothing think the system is great and in my opinion a really easy system to use. Review Source MM Max M. Senior Regional People Consultant Food & Beverages Used the software for: 6-12 months ### "Ubeya is great!" March 4, 2025 5.0 Pros has streamlined our workforce operations, and made everyone's lifes easier Cons Nothing - the new updates make it better each time! Review Source JG John G. Associate Director Staffing and Recruiting Used the software for: 1-2 years ### "Fantastic Business Add On" March 4, 2025 5.0 Really enjoyable, useful tool that benefits our business. Pros Very easy to use and a system that connects a business with their workers seamlessly. Cons No cons as of yet, been easy to use and a great addition. Review Source LC Luke C. Recruitment Manager Education Management Used the software for: Less than 6 months ### "Elite Teaching Solutions Review" March 4, 2025 4.0 Its good and easy to use. The Scheduling board allows me to really streamline my recruitment management. Pros The ability to schedule at ease. Also Being able to analyse profits to the business Cons Not being able to see all staffs availability on one page. Review Source KG Kerwyn G. Account Executive Events Services Used the software for: 1-2 years ### "Kerwyn Govender Review" September 24, 2024 4.0 Good experience overall however I would like presentations to be more detailed. Pros Ability to see preferred staff for events and how many events a staff has worked with a particular client. Cons Not being able to see more information on the staff presentations. Switched from [StaffConnect App](https://www.capterra.com/p/184801/StaffConnect-App/) was more affordable than StaffConnect. Review Source vD vincent D. marketing IT Food Production Used the software for: 1-2 years ### "Marketing / IT " September 24, 2024 4.0 Pros The overall view of the calendar is well-designed; generally, it's pretty good, and the information is easy to find. However, the interface could be improved in certain areas, like making the search icon a bit more prominent. Cons To improve the mobile version for users, you could provide an overview (dashboard) of the month/week with stats. Review Source RC Rachel C. HR manager Events Services Used the software for: 1-2 years ### "HederPrati " October 7, 2024 4.0 Good and comfortable. Pros User friendly Simple Good customer service experience Cons Some bugs when using the website App no good Review Source LP Logan P. Apprentice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Worth the wait!" September 24, 2024 4.0 It's been overall very good and effective once it has become up and running Pros The ease of use and how much of a help it is to day to day compliance and shift filling Cons The length of time it has taken to start Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.