---
title: "Loxo Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Loxo the right Recruiting solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/165046/Loxo/reviews/"
page_type: "reviews"
language: "en"
---

Loxo

4.6 (134)

[View alternatives](https://www.capterra.com/p/165046/Loxo/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 17th, 2026

# Reviews of Loxo

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

Thais C

Founder Recruitment Director and Career CoachStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months.

“The integration allows setting up outreach searches and tasks outside regular hours, which is super helpful as I recruit across multiple time zones.“

April 16, 2026

Jimmy T

DirectorProgram Development, Self-employedUsed the software for: I used a free trial.

“There is clearly a lack of 'opt-out' synchronization, and the tool encourages recruiters to prioritize quantity over quality, leading to a terrible experience for anyone whose data is in their system.“

May 6, 2026

Thais C

Founder Recruitment Director and Career CoachStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months.

“I like that everything in Loxo is fully integrated and user-friendly, making processes like emails, outreach, updating and sourcing candidates fast and easy.“

April 16, 2026

Sean M

Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years.

“Very expensive for what the platform delivers, w/ 5% increases every yr and high integration costs, transferring my old DB was a shit show and rushed to review it, but the errors showed up months after- too late at that point to get them to fix unless u want to pay.“

January 16, 2026

JC

Jason C

RecruiterRenewables & Environment, 201 - 500 employeesUsed the software for: 1-2 years.

“Texts, emails, and call recordings are all tracked within the platform, which makes it incredibly easy to stay on top of outreach and pick up right where a colleague left off.“

April 16, 2026

Jimmy T

DirectorProgram Development, Self-employedUsed the software for: I used a free trial.

“The platform’s 'Loxo Source' feature seems to scrape personal contact information without consent.“

May 6, 2026

AB

Alison B

recruiterHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years.

“It was a game changer. If your recruiting agency is growing and and your team is looking for a all-in-one-platform that is built for recruiting agencies LOXO is the way to go“

June 22, 2026

Sean M

Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years.

“Weak results from job board postings, especially free boards“

January 16, 2026

## Showing most helpful reviews

Showing 1-25 of 134 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Saad M.  
Founder  
Defense & Space  
Used the software for: Less than 6 months

### "The magic key for startup recruiting"

August 2, 2024

5.0

I recommend this software to all my friends and colleagues.

Pros

I liked that the pricing is excellent, and that I can do outbound and inbound recruiting all in one platform. The Loxo Source database is excellent, very similar to LinkedIn boolean search. For inbound, it integrates with Indeed and LinkedIn company page with contacting those support teams. This gets the job out all over the internet so that you get the widest funnel. For outbound, I can do mass email campaigns and the unlimited plan is great. I can source personal emails without having to use a separate email finder like SalesQL and a separate email sequence software and a separate ATS and manually integrating them. Many other outbound recruiting softwares only allow you to add one (Gem) or 25 (Workable) prospects to a campaign at a time. But there is power in numbers, and Loxo currently allows you to add all results of a Boolean search, up to 5000 a day. Their email server Sent via Loxo is great to optimize deliverability, and they also help users optimize deliverability of their domain. They do allow self hosted instances in the enterprise plan for additional cybersecurity and integration with MS 365 instead of Google Workspace.

Cons

The software has some bugs, but it is continuously improving. I am glad that the team is receptive to my suggestions for features and bug reports. The software is a behemoth of features, so of course it is complex. It took me 1-2 weeks to go through setup and training before I became familiar with the software and its quirks enough to recruit for a position. They strongly encourage annual contracts, but small business customers and startups definitely prefer month to month flexibility. I was able to negotiate month to month at a higher price.

Alternatives considered

[SignalHire](https://www.capterra.com/p/150698/SignalHire/)[Ashby](https://www.capterra.com/p/10004338/Ashby/)[Gem](https://www.capterra.com/p/204052/Gem/)[SalesQL](https://www.capterra.com/p/196848/SalesQL/)[Workable](https://www.capterra.com/p/130175/Workable/)

Reason for choosing Loxo

SignalHire is terrible and not polished. Greenhouse is too expensie and opaque. Loxo was better priced than Ashby. Gem and Workable did not allow mass sourcing with one click.

Switched from

[Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/)[SalesQL](https://www.capterra.com/p/196848/SalesQL/)[Eddy](https://www.capterra.com/p/175834/eddyhr/)

All in one solution was wanted for inbound and outbound recruiting. not using a separate email finder, email campaign software, etc.

Review Source

JN

Julijana N.  
Head of central Operations  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great CRM and ATS"

November 4, 2024

5.0

Overall a good experience for our recruitment process. The support team is based in the US, so those in Europe get a delayed answer which sometimes can cause delays in the work.

Pros

Loxo Source is great tool to easily find candidates. The Loxo extension as well works perfectly and fairly fast. We moved to Loxo from a custom ATS which meant a very complex and tedious migration, however, even though it took longer then anticipated, the Loxo engineering team made it happen.

Cons

One thing that could be done better is the alignment between the sales and the support team. I think the sales team oversell the tool as all-powerful and all-potent, but then after the purchase we say that that is not the case. We were expecting reports to be able to do calculations, but later found out that they are based on logic. Now we need to redo most reports and then do the calculations elsewhere.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Ezekia](https://www.capterra.com/p/207963/Ezekia/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Loxo

Ease of use and great user experience however Loxo source was the breaking point - no other tool offered a better search feature.

Review Source

VR

Verified Reviewer  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Mixed experience. Started great but latterly disappointing."

January 8, 2025

3.0

Started off great, but deteriorated. A company focused on growth, not retention. Better than some other tools I've seen.

Pros

It was great that everything came in one package when I was starting out. This made things easy. As I used the product the best feature was the Outreach tool. The onboarding videos were very good.

Cons

The support was poor and it would take ages for them to respond. While the LinkedIn parsing was good, it was slow compared to other similar tools. I felt they spent a lot of time creating features that were not of a high enough quality to add value, but there to attract more clients. The AI was not very good, Loxo source was often outdated and didn't replace LinkedIn recruiter, and the deal board setup made it hard to effectively manage your BD pipeline. Email management between personal and company emails for contacts was also an ongoing challenge when using Loxo Connect. This made me live in fear of emailing candidate email to a work address. Latterly, the price was no longer competitive. Lack of integration with Zapier was a deal breaker for me at renewal alongside the poor search functionality. Ultimately this was costing money.

Review Source

VR

Verified Reviewer  
Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Best ATS & CRM we have used"

December 9, 2020

5.0

It's a great product, and I like the design and layout - which is very important to me when using it daily as often as I do. We search for very specialized skillsets and their AI tools have not been as good as we'd hoped, but that improves over time and it's done better on some skills than others.

Pros

Ease of use, and ease of customizing to our needs. Instantly saves all email communication with our candidates and clients, without us having to do anything as long as its set up to sync them. Customer support is always very helpful and usually responds in a timely manner. You can do a lot more with this software if you use it fully, as it will show you your metrics in all areas important to you, thereby helping you improve your business processes.

Cons

The issues are not really specific to Loxo I feel, as I've seen the same issues with other ATSs too: too many duplicates sometimes, of candidates entered, and measuring new business development in their Deals section needs to be improved.

Alternatives considered

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)

Reason for choosing Loxo

Because it was more of a seamless transition for us based on it being more current with technology than other ATSs (it was web 3.0 based, more current than others available at the time, and more AI features/muscle). Learning how to use it was simple and intuitive, and the price and design/layout all played an important role that ultimately made us buy it.

Switched from

[Jobvite](https://www.capterra.com/p/109268/Jobvite/)

jobvite was too cumbersome to work with, just one big mess, and our onboarding was quite terrible. Support was always problematic. It was an expensive way to just store our candidates and jobs, as the problems got too much in the way of being productive with it. As an employment agency it was not suited to our industry, and Loxo by comparison, really was.

Review Source

Doug P.  
CEO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Loxo has been a game changer for us"

December 4, 2020

5.0

The Loxo team is also incredible. You know it when you meet smart, professional people that are really good at what they do. Loxo is full of people like that. Everyone we've worked with from sales, to implementation, and in service of our account has taken great care of us. They are super responsive, have a can do attitude, and get the results. We're not tech savvy at all and the Loxo team has really done a great job of making this easy on us and getting our recruiters fully implemented, functional, and happy.

Pros

Loxo is very intuitive, full of time saving features and automations, easy to integrate with the web and other programs--and it gives our recruiters an extremely simple, and powerful tool they can use to be productive anywhere they can get on the internet. But Loxo AI, Source & Connect are the "muscles" that really make it go the distance for our team. We've used two other ATS systems that we liked, but Loxo is the best by far!

Cons

We just completed our 1 year roadmap review with \[SENSITIVE CONTENT HIDDEN\] and we're really happy with everything. I don't have anything to report here.

Alternatives considered

[JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Loxo

We chose Loxo because of its web based/app platform, ease of use, automations, and powerful AI Source & Connect features. We saw all of this as unique and valuable--and we saw the potential that this tool had to make our recruiters more efficient, faster, and even more capable in a competitive market. We also had access to \[SENSITIVE CONTENT HIDDEN\] during the sales process. In talking to him multiple times it was clear that they were committed to quality, they pursue excellence, and they care about people. That mattered to us.

Review Source

DM

Deb M.  
Senior Recruitment Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "LOXO - NOT an end-to-end recruitment solution "

October 21, 2024

1.0

funneled my dismay and issues up SEVERAL times, get teh same pat on teh head that we will work with you to "fix" these issues. All the "fixes" are yet another "work-around" which makes more work for me. As I said, sold an end to end recruitment tool and got a dogs-breakfast from a company that will keep a dissatisfied customer for the money as my money is obviously way more important than my customer satisfaction. Maybe in 5 years this will work, but for now it is charging a LOT of money for an ugly to work with product. Excel spreadsheets would work better.

Pros

What i was sold and what is are two vastly different things. I was sold and end to end recruitment tool that would most importantly save me time. It does not. It costs me time. At best Loxo is a sourcing tool, that has yet to net a single candidate for my vertical.

Cons

It is NOT an end to end recruitment service - you can send resumes to your clients if you want them to look like a dogs breakfast. Everything is "clunky" for lack of a better term and because you have to constantly go out of the program to actually work, there is no continuity. I am bitterly disappointed and they are forcing me to stay through the contract so I will be developing my company on another ATS while I wait out my term.

Alternatives considered

[Manatal](https://www.capterra.com/p/181145/Manatal/)

Reason for choosing Loxo

Because i was sold on the time saving processes that LOXO promised. Jokes is on me because they are not there.

Switched from

[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)

To attain an end to end recruitment product and what I got is just another dogs breakfast

Review Source

VR

Verified Reviewer  
CEO  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Worst Platform, the Sales Rep Lie on top of the Customer Service Mgr not caring at all"

October 11, 2023

1.0

Very upsetting. We asked for training multiple times...we left a software company that provided stellar customer service and 1:1 devoted training only because Loxo promised we would be able to source candidates and save money but not having to have any other paid recruitment platforms. That is a LIE. Then when we asked for our date, ALL THE SUDDEN the Customer Service Manager, \[sensitive content hidden\], who is the worst, decides now she has the time to reach out to us. Instead of listening to our concerns that we had and trying to save us, she repeated herself and not hearing ANYTHING THAT WE SAID! Or the facts that we have when we were promised one thing and met with the opposite. Not to mention the amount of times we asked for help and were not provided any.

Pros

We do not like anything about LOXO and it is simply due to the lack of customer service and the amount of times we asked for help and did not get the guidance needed.

Cons

There is no 1:1 training, they put you in a class with a guy that talks super fast and you do not get to stop and ask questions until the end of the hour which by then, you are beyond confused. When we asked for more training, they put us back in the same class, with the same gentleman and never listed to what we actually needed. UNTIL WE WANTED TO CANCEL!

Alternatives considered

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Switched from

[Recruiterflow](https://www.capterra.com/p/165636/Recruiterflow/)

The Salesman let us know we would be able to source candidates within Loxo and be able to get rid of Indeed & LinkedIn & other recruitment platforms that would save us money. It was a complete LIE! WE did not even recruit one single candidate and when we asked \[sensitive content hidden\], she just gave us the run around. Worst Customer Manager I have ever spoken too...in fact, when we explained out frustrations and tried working things out, it was like she did not hear a word we said and would repeat herself and state events that did not happen.

Review Source

Tedi A.  
Member - Manager/Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Loxo Is An Amazing Service!"

April 1, 2021

5.0

FIVE STAR!! Overall, I haven't been able to see a technology that is as clean, efficient, and budget-friendly. I highly recommend this to companies that need to get going quickly with their contact cadence needs.

Pros

I really liked how organized and clean it is.

Cons

Adding emails and integrating platforms is not the smoothest I've seen.

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Salesflare](https://www.capterra.com/p/149522/Salesflare/)

Reason for choosing Loxo

Loxo had everything I needed. It allowed me to cut out a lot of expenses. The team was on top of their game and they were willing to work with me. They showed up when I needed them.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Salesflare](https://www.capterra.com/p/149522/Salesflare/)

Instead of using all these different products, I was able to cut my expenses and obtain a higher ROI on my investment.

Review Source

Lee Ann C.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "I chose LOXO after conducting trials and comparing several other platforms"

July 15, 2020

5.0

Customer Support was amazing from the trial through implementation. They respond quickly and follow up to ensure that the problem/issue was fixed. Implementing was a breeze compared to some other programs.

Pros

The AI Source and Outreach programs are excellent

Cons

At first, I was put off by the cost, but after reading other reviews and talking with some people in my network that use it, I went for it. It absolutely has paid for itself ten-fold with the amount of time it saves me in data entry and the AI Sourcing.

Alternatives considered

[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)

Reason for choosing Loxo

The automation far outweighed the competition and the support was terrific!

Switched from

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)

Not enough automation for a solo entrepreneur that is doing everything.

Review Source

Tynesha H.  
CEO/Lead Recruiter  
Human Resources  
Used the software for: I used a free trial

### "Love It!"

June 24, 2020

5.0

Pros

Love the ease of use, multiple integrations in one place, sourcing options

Cons

I only wish the price was a bit lower, but no other complaints

Switched from

[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)

multiple systems in one place without using zapier

Review Source

KK

Ken K.  
Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "100% satisfied. Surpassed all of my expectations. "

April 20, 2023

5.0

Loxo came highly recommended to me in 2020. I had been looking for a sophisticated, yet user-friendly CRM ATS system to replace my old system which was frustrating and full of time-wasting redundancies. After receiving the Loxo demo, I said to myself, “If this software does half of what I’m seeing, my life is about to get a whole lot easier.” I signed up immediately and must say that the experience has surpassed my expectations. Loxo’s AI technology and organic flow of searching and communicating with candidates continues to impress me. But it’s the customer service that has absolutely blown me away. It’s the best I’ve ever experienced. From Day 1 to today, I have been 100% satisfied with my decision. Keep being you, Loxo, you guys are awesome!

Pros

Loxo’s AI technology and organic flow of searching and communicating with candidates. The oustanding customer service!

Cons

I'm always happy to share the cons but none come to mind for Loxo.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Previous system was frustrating and full of time-wasting redundancies.

Review Source

WL

Walt L.  
Partner, Recruiter  
Marketing and Advertising  
Used the software for: 2+ years

### "Loxo saved us from Bullhorn... finally"

December 9, 2020

5.0

The support team is US-based and responds either immediately or very soon. It's not like Bullhorn where you have to create a ticket and wait... They're on it and will do whatever they have to do to make things work. The support is probably the best of any company I deal with personally and professionally.

Pros

The product just makes sense for what we do as recruiters. Adding candidates and clients from LinkedIn using Loxo's Chrome extension is quick and seamless. Creating jobs, adding candidates to those jobs, and visually seeing where they are in the process via Loxo's candidate pipeline is amazing. Unlike Bullhorn, when you search in Loxo, you can be confident those candidates or clients will show up in the results. It's a night and day difference and in a different league.

Cons

That we used Bullhorn for so long before making the switch.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Bullhorn was unreliable, overpriced, clunky and endlessly frustrating. Their "updates" to the interface were consistently terrible. Just an awful experience overall.

Review Source

DO

Dennis O.  
Director of Sales and Marketing  
Consumer Services  
Used the software for: 2+ years

### "Sales and Recruiting"

February 17, 2020

5.0

Pros

This software brings together the Sales and Recruiting with strategic reports that enable us to move the staffing business forward. We use it for our prospecting of new and existing clients, operational contact management, and obviously sourcing candidates for recruiting in a tight labor market that Colorado has currently. Shortens the sale cycle, helps us drive out non value, and increase our market share.

Cons

We didn't realize all of the benefits of a coordinated effort between Sales and Recruiting functionality. We where under utilizing this software to define the passive market from both a sales and recruiting perspective. They are a growth company and need to tout the synergy between sales funnels and recruiting funnels.

Alternatives considered

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Loxo

The graphical user interface, while moving from milestone to milestone was great in expediting our processes.

Review Source

JO

Joel O.  
Partner  
Staffing and Recruiting  
Used the software for: 2+ years

### "It does it all"

December 7, 2020

5.0

It has been great. I get multiple emails each day from other companies offering me products and services that seem great. But I can always respond, "My ATS already does that at no additional cost."

Pros

Loxo is one of the most affordable ATS that I've run across. It does everything that our previous systems did and so much more. Also, it is cleaner, faster, and easier to use. Customer Service is always available. They are always rolling out new features.

Cons

I wish it was easier to bulk select candidates from a list of over 25 people.

Switched from

[Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Cost, functionality, features, appearance, ease of use.

Review Source

CW

Craig W.  
Principal Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Independent Boutique, but should be used by every enterprise"

January 4, 2021

5.0

This is as 1 stop shop as I have seen.

Pros

\- Being able to easily flush my candidate's Linkedin profile to Loxo is huge, easy and amazing. - Creating drip campaigns is an easy task, to say the least. - Loxo Source is years ahead of other ATSs

Cons

\- I'd love to be able to respond through Loxo to people who respond to my drip campaigns. Currently, I have to go back to email. Not crushing, but it would be easier to work out of 1 system. - AI Matching is good. No one is great, but I'd like to see Loxo crush everyone.

Reason for choosing Loxo

They will be the best soon. Pound per pound, they crush the rest.

Switched from

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)

Zoho was limited in comparison although their parsing was spot on and did more than most. There was no campaigning with Zoho unless I bought another product.

Review Source

VR

Verified Reviewer  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Successful first year of using Loxo for an agency"

April 10, 2022

4.0

At the heart of every recruitment business lies an ATS system that helps recruiters manage relationships. It's an essential product for us and has helped us to develop stronger relationships in the market through Loxo's technology.

Pros

After working in recruitment for over 5 years, I've used about 4 - 5 different ATS platforms. From my experience, Loxo sits up there with the best options in the market. What Loxo does well is that it offers a well-designed user interface that isn't overcomplicated or overengineered. That was one of my main requirements when selecting an ATS system as I've often found that previous systems are unneccasirly overcomplicated. The pipeline is very customisable and can be altered to an agency's unique process flow. I also like how you're not required to create calendar events when moving candidates to interviews - some ATS systems require this and we prefer creating events on our calendar separately. Outreach is a great feature that we use very often for multiple use cases. It also removes the need for third-party sales software - I don't think any other ATS competitors offer this feature. Reports are generally well-put-together and easy to interpret.

Cons

There is nothing that I strongly dislike about Loxo. One feature that we don't use but pay for is Loxo Source. I think it's a great feature but the data is still getting there in terms of accuracy for our geography (Asia). I understand that the US is the primary focus market at the moment for this feature and Asia data will improve over time so maybe in the future, we will begin to use it more. Pricing is generally higher than competitors, but ultimately I think that's not an issue because we believe the value is worth it. Support is generally very good - given that we're based in Asia and support is over in the US, there are times where there is a slight delay (usually after a weekend) but generally no issues at all. We've never had any urgent requests as the platform has had 100% uptime during our usage.

Alternatives considered

[Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)[JobAdder](https://www.capterra.com/p/135918/JobAdder/)

Review Source

KD

Karen D.  
Content Strategist  
Staffing and Recruiting  
Used the software for: 2+ years

### "Simple to use; customer success available for help"

March 14, 2022

5.0

Loxo has helped our team stay productive despite working from home during COVID. It has helped them connect with candidates and clients using SMS and email without having to manually document every single message. I also appreciate the back office features that help track placements as well as make customizing Loxo easier. Email and text templates have proven very simple for brand management.

Pros

At HealthCare Connections, Inc. we use Loxo every day. I found Loxo quite simple to use after a bit of a learning curve with boolean searches. The chat feature of Loxo is probably the most helpful feature in Loxo becuase if I am unsure how to do something or need help with anything, someone in customer success is always there within minutes to assist. They are also quite receptive to suggestions and constructive criticism. In fact, we have had several of our suggestions integrated into their updates.

Cons

Among our team the least liked feature is the lack of being quickly able to decipher if a job is permament or contract. That said, there is only about 2 clicks required to figure this out, but it could be even easier if the choice showed on a search.

Review Source

LH

Lee H.  
Principal  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Big fan of Loxo"

September 1, 2022

5.0

Grateful that Loxo came in and changed the talent platform industry. They were desperately needed.

Pros

Loxo created a one stop shop for us to be able to find candidates, reach out to them and then track the progress throughout the system. Loxo's customer support team is the most responsive and genuine team I've ever worked with. They always made sure I was in a good spot. Loxo allowed us to remove several outside tools/subscriptions as they had everything you need on one platform.

Cons

A few minor email capabilities but they're the kind of company who truly listens to their users. They'll add modifications and adjustments as they see fit.

Review Source

EC

Erika C.  
Marketing and Administration Associate  
Staffing and Recruiting  
Used the software for: 2+ years

### "I like the product, but still has room to improve the UX"

June 7, 2022

4.0

Pros

The Loxo chrome extension makes it simple to import profiles into the database. The software is user-friendly and here are a lot of helpful features, such as making outreach campaigns and reports. Instead of an installed program on the desktop, I like how the software is in a browser so that our team can always have access to it when on-the-go. They also have an extensive help guide and easy access to the support team if you need assistance.

Cons

Loxo continues to make updates, which I understand is well-intentioned. However, there have been multiple occasions when these updates have ended up setting our team back in productivity due to Loxo changing or removing certain features we have relied on. When reaching out to support, we are often told that they cannot revert these features back to the way things were, which ends up making the UX less enjoyable.

Review Source

VR

Verified Reviewer  
VP of Marketing  
Computer Software  
Used the software for: 6-12 months

### "Loxo Review - BEST SYSTEM BY FAR"

February 4, 2019

5.0

By far the best system on the market. If you want to maximize your team's efficiency and get a recruiting solution that actually solves your problems, then Loxo is the platform for you.

Pros

Loxo is by far the best solution for recruiting on the market. The team their truly understand the needs of high-functioning recruiting teams. The candidate database is unlike anything else I've used on the market. It's searchable on several different levels making my team more effective, and you can easily add candidates into marketing lists, one-off email sends, and click-to-dial campaigns. Yes, you can call directly from within Loxo with no extra tools needed. With loxo, you also get a unique job view that makes it very easy to manage all search projects.

Cons

So far I have no complaints. I've used Bullhorn, FileFinder, Invenias, Crelate and Zoho and none of them even compare to how great Loxo has been for our firm.

Review Source

AR

Andrey R.  
Founder, Talent Manager  
Accounting  
Used the software for: 6-12 months

### "Levo Resources Review"

September 9, 2024

5.0

Great so far. \[sensitive content hidden\] has been very supportive and the tech support team tackles issues efficiently.

Pros

User friendly and easy to set up and start working

Cons

Invoice template can be improved by allowing an insertion of my company logo and allow business address modification. Also, for consultants on billing the hour tracking is terrible. It would be nice to see a more robust portal for consultants to enter their weekly hours worked.

Review Source

HR

Heather R.  
Senior Recruiter  
Information Technology and Services  
Used the software for: 2+ years

### "Great ATS"

November 29, 2022

5.0

I appreciate many features Loxo provides from sourcing to ongoing communications with candidates after hire. It is organized, user-friendly and integrates well with online platforms. Makenzie has proven to be an incredible asset providing top-notch customer service when needed!

Pros

Loxo is easy to use and I like how easy it is to post a job and candidates progression is easily visible

Cons

I would like to have a feature to forward texts from candidates.

Review Source

jM

jeff M.  
CEO and Founder  
Human Resources  
Used the software for: 2+ years

### "Hands Down Best ATS "

December 7, 2020

5.0

Perfect. Easy to use. Easy to customize. Set up for success.

Pros

Loxo does everything we need and provided us additional functionality we did realize we needed until it was provided. The customer support is absolutely first class. 100 percent happy customer.

Cons

Nothing that I can think of at the moment. It’s clean, easy to use. We thought a lot about how we wanted to use and set it up prior to implementing.

Reason for choosing Loxo

Many can not remember all of them - bullhorn, LI and others.

Review Source

Kristen W.  
Owner  
Human Resources  
Used the software for: Less than 6 months

### "Solid product"

March 16, 2021

4.0

Pros

I believe if you're purchasing a product, you should be able to log in and go- Loxo does that. Very intuitive. There are probably a ton of bells and whistles I have not taken advantage of but for tracking information, it works well.

Cons

Some of the layout could use some tweaking- I'll add a company address and it's not clearly displayed on the company file etc. Additionally I wish you could add a contact and easily add the company (maybe you can and I just haven't figured it out).

Reason for choosing Loxo

I liked the interface better with Loxo. I also have a back office group that said they could easily interface with Loxo which helped.

Review Source

VR

Verified Reviewer  
Managing Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great Product Coupled with Great Service"

March 17, 2022

5.0

Pros

\- initiative and easy to use - able to manage the 360 recruitment process with its tools - excellent reporting functionality - highly responsive customer service

Cons

\- lack of mobile app - some functions don't work for Japan

Review Source

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