--- title: "Loxo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Loxo the right Recruiting solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/165046/Loxo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Loxo 4.6 (134) [View alternatives](https://www.capterra.com/p/165046/Loxo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Loxo Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Thais C Founder Recruitment Director and Career CoachStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months. “The integration allows setting up outreach searches and tasks outside regular hours, which is super helpful as I recruit across multiple time zones.“ April 16, 2026 Jimmy T DirectorProgram Development, Self-employedUsed the software for: I used a free trial. “There is clearly a lack of 'opt-out' synchronization, and the tool encourages recruiters to prioritize quantity over quality, leading to a terrible experience for anyone whose data is in their system.“ May 6, 2026 AB Alison B recruiterHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “It was a game changer. If your recruiting agency is growing and and your team is looking for a all-in-one-platform that is built for recruiting agencies LOXO is the way to go“ June 22, 2026 Sean M Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “Very expensive for what the platform delivers, w/ 5% increases every yr and high integration costs, transferring my old DB was a shit show and rushed to review it, but the errors showed up months after- too late at that point to get them to fix unless u want to pay.“ January 16, 2026 Lexi J Accounting and Finance RecruiterAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Recruiting is a grind, and they do a great job at making it as simple as possible. Whether it's the layout and applicant tracking features, or the lists that shave off days to fill when working on a new req.“ February 1, 2026 George R Co-FounderStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “The AI sourcing feature doesn't always get it right but it's not something that we have been actively using and doesn't affect our usage of the system.“ September 9, 2026 Thais C Founder Recruitment Director and Career CoachStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months. “I like that everything in Loxo is fully integrated and user-friendly, making processes like emails, outreach, updating and sourcing candidates fast and easy.“ April 16, 2026 Jimmy T DirectorProgram Development, Self-employedUsed the software for: I used a free trial. “The platform’s 'Loxo Source' feature seems to scrape personal contact information without consent.“ May 6, 2026 ## Showing most helpful reviews Showing 1-25 of 134 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George R. Co-Founder Used the software for: 3-5 years ### "Best in class recruitment software" September 10, 2026 5.0 Pros Loxo's user interface is so far ahead of any of its competition that it's actually a system that our team enjoy using. It was really important for us to limit the administrative burden of our CRM/ATS and the clicks needed to add/amend records are far less than any others we've seen. Add in top of the line tech and AI and it's a no brainer for us. Cons The AI sourcing feature doesn't always get it right but it's not something that we have been actively using and doesn't affect our usage of the system. Review Source R Reviewer recruiter Used the software for: 1-3 years ### "Love this product! Best recruiting ats/crm" June 23, 2026 5.0 Great experience !!! I would recommend LOXO to any niche recruiting agency that looking for a all-in-one solution that is easy to use Pros Amazing product. It was a game changer. If your recruiting agency is growing and and your team is looking for a all-in-one-platform that is built for recruiting agencies LOXO is the way to go Cons It's expensive but definitely worth the investment. I loved that Loxo was fully integrated in all aspect of the business. Review Source Jimmy T. Director Used the software for: I used a free trial ### "Spam generator" May 11, 2026 1.0 Extremely poor. Loxo acts as a 'spam engine' for the recruitment industry. Their outreach automation allows recruiters to bypass standard professional boundaries, resulting in constant, unsolicited pestering on personal phone numbers and emails. It is a privacy-invasive platform that prioritizes 'reach' over professional ethics and data consent. Pros The user interface for the platform seems modern, but that is irrelevant when the core function of the tool is used to facilitate intrusive and unsolicited outreach. Cons The platform’s 'Loxo Source' feature seems to scrape personal contact information without consent. As a recipient, I have been bombarded with automated SMS and email sequences that feel like high-volume spam. There is clearly a lack of 'opt-out' synchronization, and the tool encourages recruiters to prioritize quantity over quality, leading to a terrible experience for anyone whose data is in their system. Review Source Thais C. Founder Recruitment Director and Career Coach Used the software for: Less than 1 year ### "Transformative ATS | Full Recruitment Platform with Robust Integration" April 20, 2026 5.0 Excellent experience and customer support. Loxo saves me time and budget by eliminating the need for expensive job boards or sourcing tools. It integrates everything into their user-friendly platform, making recruiting fast and easy, even across time zones. It's a great investment, saving money, time and effort with effective integrations and AI support. Pros I like that everything in Loxo is fully integrated and user-friendly, making processes like emails, outreach, updating and sourcing candidates fast and easy. It's great that everything is on one screen instead of using multiple apps and websites. The platform saves me time and budget as I'm not wasting money on massive job boards and advertising anymore, since I can do my headhunting more effectively with Loxo and its sourcing tool. The user-friendliness makes life much easier since I don't have to contact support for everything, though the support is great if needed. The integration allows setting up outreach searches and tasks outside regular hours, which is super helpful as I recruit across multiple time zones. The setup was quite easy and smooth; they organised my first onboarding session right away, and the team was always available. The technical side and integrations with phone and email worked well, and adjustments could be made easily according to my needs. Overall, Loxo has been more user-friendly, lighter, and tech-integrated with AI and advanced tools, saving me money by replacing expensive sourcing platforms. Cons No dislikes so far. Review Source Jason C. Recruiter Used the software for: 1-3 years ### "The Best in the Recruitment Space!" April 20, 2026 5.0 Loxo has completely transformed the way our team manages the recruiting process, and I can’t imagine going back to juggling multiple platforms. What stands out most is how intuitive the platform is! The learning curve is minimal, and everything just makes sense. Whether you’re a seasoned recruiter or new to the team, you can hit the ground running without a steep onboarding process. Pros One of my favorite features is the way Loxo consolidates all communication in one place. Texts, emails, and call recordings are all tracked within the platform, which makes it incredibly easy to stay on top of outreach and pick up right where a colleague left off. Cons If the candidate does not have contact info, the platforms AI will try to scrape for it and it’s usually incorrect or outdated. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Increasingly disappointing. " April 9, 2026 3.0 It started off great. Great sales person. Great onboarding person. But as we began to try to REALLY get into the software, we needed tech support that was just too slow to respond. We also realized that the helpful features that we were excited about were not flexible enough to meet our basic needs. Reporting, sales tracking, etc. just sub-par. Pros Using Loxo was an improvement over the antiquated ATS that we were using before. The modern look and promised features easily lured us away from PCR! Cons We started noticing that all the features that initially intrigued us were not actually built into the app itself. Calls and texts required third party integrations for example. Loxo Source sounded great but seems lacking. The tech support continues to decline and disappoint. We've started our 2nd year with Loxo but I'm already looking for an alternative. Review Source Lexi J. Accounting and Finance Recruiter Used the software for: 3-5 years ### "Live Love Loxo" February 11, 2026 5.0 I love loxo and could not imagine recruiting without it. Recruiting is a grind, and they do a great job at making it as simple as possible. Whether it's the layout and applicant tracking features, or the lists that shave off days to fill when working on a new req. Very happy with loxo and will continue recommending it to fellow recruiters. Pros My favorite thing about loxo is how user friendly it is. I am not a super btech-savy person, and loxo just makes sense. If for whatever reason there is something you can't figure out, there are countless training videos and their AI customer service bot is actually very helpful. I love how responsive the team is. If I am experiencing or have a potential idea for improvement, I can reach out to someone on linkedin and it is actually heard. Cons On occasion, some of the profiles don't update and have out of date information. I expressed this a few times with the team and they actually rolled out a feature where you are able to update a profile if you notice some of the information is missing. So great! Review Source VR Verified Reviewer Managing Partner Used the software for: 1-3 years ### "LOXO the good/Bad" January 19, 2026 3.0 Solid C+. Customer service is mainly AI driven, but figured out the work around, my customer service requests will go to a human if I add a screen shot, and state that in subject. Price increases and under delivers in CRM function and formatting resumes. Not worth the coin Pros The connection and searchability it has with Linkedin. ATS portion of LOXO is strong. Web site connection was convenient Cons Where LOXO Misses the Mark for My Team, sharing to help and hope LOXO fixes I have been in recruitment a long time and know what works in the real world. LOXO has some strengths, but there are fundamental issues that make it frustrating to use day to day. They need a senior recruiter who has actually used the system for a year or more to audit it properly. CRM Feels bolted on, not a core part of the platform Automated campaigns are limited and clunky Makes proper client management and BD harder than it should be Resume Formatting Word resumes get butchered and lose formatting PDFs are fine, but most resumes come in as Word Constant rebranding and reformatting required before sending to clients Interview notes and candidate summaries also lose formatting Output looks like sloppy cut and paste work Client Delivery Forced branded resume format looks like a LinkedIn profile with a watermark Does not look professional and reflects poorly with clients Formatting is unreliable My team often sends resumes and notes through Outlook instead of LOXO Printing and Document Handling No direct printing from LOXO Every resume must be downloaded to a PC first Small issue, but it adds up fast and clutters storage Job Posting and Integrations Weak results from job board postings, especially free boards Integrations feel clunky and half baked Integrations are expensive for the value provided Implementation Implementation lead was smart but not a recruiter Lacked understanding of real recruiting workflows Came across as smug during integration This shows in how the system is designed and rolled out Pricing Very expensive for what the platform delivers, w/ 5% increases every yr and high integration costs, transferring my old DB was a shit show and rushed to review it, but the errors showed up months after- too late at that point to get them to fix unless u want to pay. Automatic five percent price increases every year Overall value does not match the cost What Works ATS functionality is solid Sourcing tools are strong There is real potential if fundamentals are fixed Bottom Line The demo sold a better experience than what was delivered Core workflow, CRM, formatting, and client delivery need serious work With real recruiter input, LOXO would be ideal Right now, it is not there yet Review Source Saad M. Founder Used the software for: Less than 1 year ### "The magic key for startup recruiting" August 6, 2024 5.0 I recommend this software to all my friends and colleagues. Pros I liked that the pricing is excellent, and that I can do outbound and inbound recruiting all in one platform. The Loxo Source database is excellent, very similar to LinkedIn boolean search. For inbound, it integrates with Indeed and LinkedIn company page with contacting those support teams. This gets the job out all over the internet so that you get the widest funnel. For outbound, I can do mass email campaigns and the unlimited plan is great. I can source personal emails without having to use a separate email finder like SalesQL and a separate email sequence software and a separate ATS and manually integrating them. Many other outbound recruiting softwares only allow you to add one (Gem) or 25 (Workable) prospects to a campaign at a time. But there is power in numbers, and Loxo currently allows you to add all results of a Boolean search, up to 5000 a day. Their email server Sent via Loxo is great to optimize deliverability, and they also help users optimize deliverability of their domain. They do allow self hosted instances in the enterprise plan for additional cybersecurity and integration with MS 365 instead of Google Workspace. Cons The software has some bugs, but it is continuously improving. I am glad that the team is receptive to my suggestions for features and bug reports. The software is a behemoth of features, so of course it is complex. It took me 1-2 weeks to go through setup and training before I became familiar with the software and its quirks enough to recruit for a position. They strongly encourage annual contracts, but small business customers and startups definitely prefer month to month flexibility. I was able to negotiate month to month at a higher price. Review Source R Reviewer Talent Acquisition Used the software for: Less than 1 year ### "Loving Loxo!" May 23, 2025 5.0 As easy as it was to learn on my own in the tutorials, onboarding has been a stellar experience. \[sensitive content hidden\] has been incredibly helpful and has some stellar tips and tricks in her back pocket for custom set-ups. Pros Customization with the all-in-one platform has been awesome! Being able to use the same platform across multiple industries has been great. Cons Would like to link HQ & Subsidiary companies in a section much like deals & attachments or forms. Would love to have placements be its own page on the menu too. Review Source VR Verified Reviewer Director Used the software for: 3-5 years ### "Mixed experience. Started great but latterly disappointing." January 9, 2025 3.0 Started off great, but deteriorated. A company focused on growth, not retention. Better than some other tools I've seen. Pros It was great that everything came in one package when I was starting out. This made things easy. As I used the product the best feature was the Outreach tool. The onboarding videos were very good. Cons The support was poor and it would take ages for them to respond. While the LinkedIn parsing was good, it was slow compared to other similar tools. I felt they spent a lot of time creating features that were not of a high enough quality to add value, but there to attract more clients. The AI was not very good, Loxo source was often outdated and didn't replace LinkedIn recruiter, and the deal board setup made it hard to effectively manage your BD pipeline. Email management between personal and company emails for contacts was also an ongoing challenge when using Loxo Connect. This made me live in fear of emailing candidate email to a work address. Latterly, the price was no longer competitive. Lack of integration with Zapier was a deal breaker for me at renewal alongside the poor search functionality. Ultimately this was costing money. Review Source R Reviewer Head of central Operations Used the software for: Less than 1 year ### "Great CRM and ATS" November 13, 2024 5.0 Overall a good experience for our recruitment process. The support team is based in the US, so those in Europe get a delayed answer which sometimes can cause delays in the work. Pros Loxo Source is great tool to easily find candidates. The Loxo extension as well works perfectly and fairly fast. We moved to Loxo from a custom ATS which meant a very complex and tedious migration, however, even though it took longer then anticipated, the Loxo engineering team made it happen. Cons One thing that could be done better is the alignment between the sales and the support team. I think the sales team oversell the tool as all-powerful and all-potent, but then after the purchase we say that that is not the case. We were expecting reports to be able to do calculations, but later found out that they are based on logic. Now we need to redo most reports and then do the calculations elsewhere. Review Source Verified Reviewer Owner Used the software for: 3-5 years ### "Best ATS & CRM we have used" December 11, 2020 5.0 It's a great product, and I like the design and layout - which is very important to me when using it daily as often as I do. We search for very specialized skillsets and their AI tools have not been as good as we'd hoped, but that improves over time and it's done better on some skills than others. Pros Ease of use, and ease of customizing to our needs. Instantly saves all email communication with our candidates and clients, without us having to do anything as long as its set up to sync them. Customer support is always very helpful and usually responds in a timely manner. You can do a lot more with this software if you use it fully, as it will show you your metrics in all areas important to you, thereby helping you improve your business processes. Cons The issues are not really specific to Loxo I feel, as I've seen the same issues with other ATSs too: too many duplicates sometimes, of candidates entered, and measuring new business development in their Deals section needs to be improved. Review Source VR Verified Reviewer CEO Used the software for: Less than 1 year ### "Worst Platform, the Sales Rep Lie on top of the Customer Service Mgr not caring at all" October 13, 2023 1.0 Very upsetting. We asked for training multiple times...we left a software company that provided stellar customer service and 1:1 devoted training only because Loxo promised we would be able to source candidates and save money but not having to have any other paid recruitment platforms. That is a LIE. Then when we asked for our date, ALL THE SUDDEN the Customer Service Manager, \[sensitive content hidden\], who is the worst, decides now she has the time to reach out to us. Instead of listening to our concerns that we had and trying to save us, she repeated herself and not hearing ANYTHING THAT WE SAID! Or the facts that we have when we were promised one thing and met with the opposite. Not to mention the amount of times we asked for help and were not provided any. Pros We do not like anything about LOXO and it is simply due to the lack of customer service and the amount of times we asked for help and did not get the guidance needed. Cons There is no 1:1 training, they put you in a class with a guy that talks super fast and you do not get to stop and ask questions until the end of the hour which by then, you are beyond confused. When we asked for more training, they put us back in the same class, with the same gentleman and never listed to what we actually needed. UNTIL WE WANTED TO CANCEL! Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Loxo has been a game changer for us" December 9, 2020 5.0 The Loxo team is also incredible. You know it when you meet smart, professional people that are really good at what they do. Loxo is full of people like that. Everyone we've worked with from sales, to implementation, and in service of our account has taken great care of us. They are super responsive, have a can do attitude, and get the results. We're not tech savvy at all and the Loxo team has really done a great job of making this easy on us and getting our recruiters fully implemented, functional, and happy. Pros Loxo is very intuitive, full of time saving features and automations, easy to integrate with the web and other programs--and it gives our recruiters an extremely simple, and powerful tool they can use to be productive anywhere they can get on the internet. But Loxo AI, Source & Connect are the "muscles" that really make it go the distance for our team. We've used two other ATS systems that we liked, but Loxo is the best by far! Cons We just completed our 1 year roadmap review with \[SENSITIVE CONTENT HIDDEN\] and we're really happy with everything. I don't have anything to report here. Review Source Tedi A. Member - Manager/Owner Used the software for: Less than 1 year ### "Loxo Is An Amazing Service!" April 8, 2021 5.0 FIVE STAR!! Overall, I haven't been able to see a technology that is as clean, efficient, and budget-friendly. I highly recommend this to companies that need to get going quickly with their contact cadence needs. Pros I really liked how organized and clean it is. Cons Adding emails and integrating platforms is not the smoothest I've seen. Review Source Lee Ann C. Owner Used the software for: Less than 1 year ### "I chose LOXO after conducting trials and comparing several other platforms" July 23, 2020 5.0 Customer Support was amazing from the trial through implementation. They respond quickly and follow up to ensure that the problem/issue was fixed. Implementing was a breeze compared to some other programs. Pros The AI Source and Outreach programs are excellent Cons At first, I was put off by the cost, but after reading other reviews and talking with some people in my network that use it, I went for it. It absolutely has paid for itself ten-fold with the amount of time it saves me in data entry and the AI Sourcing. Review Source R Reviewer CEO/Lead Recruiter Used the software for: I used a free trial ### "Love It!" July 3, 2020 5.0 Pros Love the ease of use, multiple integrations in one place, sourcing options Cons I only wish the price was a bit lower, but no other complaints Review Source KK Ken K. Owner Used the software for: 3-5 years ### "100% satisfied. Surpassed all of my expectations. " April 25, 2023 5.0 Loxo came highly recommended to me in 2020. I had been looking for a sophisticated, yet user-friendly CRM ATS system to replace my old system which was frustrating and full of time-wasting redundancies. After receiving the Loxo demo, I said to myself, “If this software does half of what I’m seeing, my life is about to get a whole lot easier.” I signed up immediately and must say that the experience has surpassed my expectations. Loxo’s AI technology and organic flow of searching and communicating with candidates continues to impress me. But it’s the customer service that has absolutely blown me away. It’s the best I’ve ever experienced. From Day 1 to today, I have been 100% satisfied with my decision. Keep being you, Loxo, you guys are awesome! Pros Loxo’s AI technology and organic flow of searching and communicating with candidates. The oustanding customer service! Cons I'm always happy to share the cons but none come to mind for Loxo. Review Source R Reviewer Director Used the software for: Less than 1 year ### "A modern recruitment CRM / ATS " March 26, 2024 5.0 Really good. Transparent from the off. UK sales person was great with a non pushy approach. Onboard has been simple, quick and effective. Pros Simple and easy to use with a modern workflow. Excellent Chrome Extension that works well with LinkedIn. AI tools to help source contact info is a game changer. Great email marketing outreach solution built in that allows you to build campaigns as opposed to just sent email marketing. Cons Some of the AI features shown at demo were only available in the more expensive subscriptions Review Source Verified Reviewer Director Used the software for: Less than 1 year ### "Successful first year of using Loxo for an agency" April 11, 2022 4.0 At the heart of every recruitment business lies an ATS system that helps recruiters manage relationships. It's an essential product for us and has helped us to develop stronger relationships in the market through Loxo's technology. Pros After working in recruitment for over 5 years, I've used about 4 - 5 different ATS platforms. From my experience, Loxo sits up there with the best options in the market. What Loxo does well is that it offers a well-designed user interface that isn't overcomplicated or overengineered. That was one of my main requirements when selecting an ATS system as I've often found that previous systems are unneccasirly overcomplicated. The pipeline is very customisable and can be altered to an agency's unique process flow. I also like how you're not required to create calendar events when moving candidates to interviews - some ATS systems require this and we prefer creating events on our calendar separately. Outreach is a great feature that we use very often for multiple use cases. It also removes the need for third-party sales software - I don't think any other ATS competitors offer this feature. Reports are generally well-put-together and easy to interpret. Cons There is nothing that I strongly dislike about Loxo. One feature that we don't use but pay for is Loxo Source. I think it's a great feature but the data is still getting there in terms of accuracy for our geography (Asia). I understand that the US is the primary focus market at the moment for this feature and Asia data will improve over time so maybe in the future, we will begin to use it more. Pricing is generally higher than competitors, but ultimately I think that's not an issue because we believe the value is worth it. Support is generally very good - given that we're based in Asia and support is over in the US, there are times where there is a slight delay (usually after a weekend) but generally no issues at all. We've never had any urgent requests as the platform has had 100% uptime during our usage. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Great software/Stellar support" December 11, 2020 5.0 Every one of my people is in Loxo hour by hour, minute by minute. We use it to track our core business, which is recruiting. \[SENSITIVE CONTENT HIDDEN\] called me a few years ago and we made the switch. We're thrilled that we did. Pros We chose Loxo because it looks and works great. We try to attract innovators and previous products felt like they were designed in the 90s. Loxo is contemporary, thoughtful, and highly useable. We also think the world of their support staff. They always go above and beyond every day! Cons The CRM (meaning biz dev tracking) functions are not very robust. I know they weren't designed first as a CRM and they've nailed the ATS piece, but would love for a more usable CRM. Review Source Verified Reviewer Associate | Candidate Services Used the software for: 1-3 years ### "LOXO for your recruiting needs" September 15, 2022 5.0 Pros Our firm transitioned to LOXO almost a year ago and have been very pleased with their customer service. Their product is extremely user-friendly and they are constantly improving its functionality. The onboarding process was a snap and the continuous training is truly helpful. We highly recommend LOXO in every recruiting firm’s toolbox. Cons To date, we haven't found anything we don't like about this product. Review Source Verified Reviewer Recruiting Services Manager Used the software for: 3-5 years ### "Loxo is an excellent tool for Modern Recruiting" December 1, 2022 5.0 Responsive, smart, easy. Pros Loxo is constantly adapting to user needs and industry needs. The changes made are timely, seamlessly and smart. Loxo is a modern recruiting tool that I am happy to use daily! Cons Some extra steps are needed in simple transactions...like replying to a text. I'd rather be able to do that via email than going back into the candidate profile. I'd also like to be able to one-click reject a candidate from the pool of candidates. Review Source R Reviewer Business Development Manager Used the software for: Less than 1 year ### "Solid ATS with a CRM for small-medium sized businesses" March 24, 2023 4.0 Loxo has been great for myself, my team, and my clients. Pros Customer support - greatChrome extension - great Resume parsing - goodOutreach campaigns - goodPower calling / SMS - good Contact info reveal - OK Cons No desktop / mobile appWeb app can be quirky. UI is updated frequently which impacts my userflow. Their support team is helpful, but it is frustrating to relearn the system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.