# Page 2 | Loxo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Loxo the right Recruiting solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165046/Loxo/reviews --- Loxo 4.5 (132) [View alternatives](https://www.capterra.com/p/165046/Loxo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Loxo ## Showing most helpful reviews Showing 26-50 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Brian C. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Increasingly disappointing. " April 6, 2026 3.0 It started off great. Great sales person. Great onboarding person. But as we began to try to REALLY get into the software, we needed tech support that was just too slow to respond. We also realized that the helpful features that we were excited about were not flexible enough to meet our basic needs. Reporting, sales tracking, etc. just sub-par. Pros Using Loxo was an improvement over the antiquated ATS that we were using before. The modern look and promised features easily lured us away from PCR! Cons We started noticing that all the features that initially intrigued us were not actually built into the app itself. Calls and texts required third party integrations for example. Loxo Source sounded great but seems lacking. The tech support continues to decline and disappoint. We've started our 2nd year with Loxo but I'm already looking for an alternative. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)[Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing Loxo Better demo and promised features that we were excited to use. Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) We needed something better that provided a quicker more modern interface. Review Source Thais C. Founder Recruitment Director and Career Coach Staffing and Recruiting Used the software for: 6-12 months ### "Transformative ATS | Full Recruitment Platform with Robust Integration" April 16, 2026 5.0 Excellent experience and customer support. Loxo saves me time and budget by eliminating the need for expensive job boards or sourcing tools. It integrates everything into their user-friendly platform, making recruiting fast and easy, even across time zones. It's a great investment, saving money, time and effort with effective integrations and AI support. Pros I like that everything in Loxo is fully integrated and user-friendly, making processes like emails, outreach, updating and sourcing candidates fast and easy. It's great that everything is on one screen instead of using multiple apps and websites. The platform saves me time and budget as I'm not wasting money on massive job boards and advertising anymore, since I can do my headhunting more effectively with Loxo and its sourcing tool. The user-friendliness makes life much easier since I don't have to contact support for everything, though the support is great if needed. The integration allows setting up outreach searches and tasks outside regular hours, which is super helpful as I recruit across multiple time zones. The setup was quite easy and smooth; they organised my first onboarding session right away, and the team was always available. The technical side and integrations with phone and email worked well, and adjustments could be made easily according to my needs. Overall, Loxo has been more user-friendly, lighter, and tech-integrated with AI and advanced tools, saving me money by replacing expensive sourcing platforms. Cons No dislikes so far. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Teamtailor](https://www.capterra.com/p/144801/Teamtailor/)[Recruiterflow](https://www.capterra.com/p/165636/Recruiterflow/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) Reason for choosing Loxo I was looking for an AI-powered and better-integrated recruitment platform that could also help save money on expensive sourcing tools and job boards. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) I was looking for an AI-powered and better-integrated recruitment platform that could also help save money on expensive sourcing tools and job boards. Review Source Lexi J. Accounting and Finance Recruiter Accounting Used the software for: 2+ years ### "Live Love Loxo" February 1, 2026 5.0 I love loxo and could not imagine recruiting without it. Recruiting is a grind, and they do a great job at making it as simple as possible. Whether it's the layout and applicant tracking features, or the lists that shave off days to fill when working on a new req. Very happy with loxo and will continue recommending it to fellow recruiters. Pros My favorite thing about loxo is how user friendly it is. I am not a super btech-savy person, and loxo just makes sense. If for whatever reason there is something you can't figure out, there are countless training videos and their AI customer service bot is actually very helpful. I love how responsive the team is. If I am experiencing or have a potential idea for improvement, I can reach out to someone on linkedin and it is actually heard. Cons On occasion, some of the profiles don't update and have out of date information. I expressed this a few times with the team and they actually rolled out a feature where you are able to update a profile if you notice some of the information is missing. So great! Review Source VR Verified Reviewer Managing Partner Staffing and Recruiting Used the software for: 1-2 years ### "LOXO the good/Bad" January 16, 2026 3.0 Solid C+. Customer service is mainly AI driven, but figured out the work around, my customer service requests will go to a human if I add a screen shot, and state that in subject. Price increases and under delivers in CRM function and formatting resumes. Not worth the coin Pros The connection and searchability it has with Linkedin. ATS portion of LOXO is strong. Web site connection was convenient Cons Where LOXO Misses the Mark for My Team, sharing to help and hope LOXO fixes I have been in recruitment a long time and know what works in the real world. LOXO has some strengths, but there are fundamental issues that make it frustrating to use day to day. They need a senior recruiter who has actually used the system for a year or more to audit it properly. CRM Feels bolted on, not a core part of the platform Automated campaigns are limited and clunky Makes proper client management and BD harder than it should be Resume Formatting Word resumes get butchered and lose formatting PDFs are fine, but most resumes come in as Word Constant rebranding and reformatting required before sending to clients Interview notes and candidate summaries also lose formatting Output looks like sloppy cut and paste work Client Delivery Forced branded resume format looks like a LinkedIn profile with a watermark Does not look professional and reflects poorly with clients Formatting is unreliable My team often sends resumes and notes through Outlook instead of LOXO Printing and Document Handling No direct printing from LOXO Every resume must be downloaded to a PC first Small issue, but it adds up fast and clutters storage Job Posting and Integrations Weak results from job board postings, especially free boards Integrations feel clunky and half baked Integrations are expensive for the value provided Implementation Implementation lead was smart but not a recruiter Lacked understanding of real recruiting workflows Came across as smug during integration This shows in how the system is designed and rolled out Pricing Very expensive for what the platform delivers, w/ 5% increases every yr and high integration costs, transferring my old DB was a shit show and rushed to review it, but the errors showed up months after- too late at that point to get them to fix unless u want to pay. Automatic five percent price increases every year Overall value does not match the cost What Works ATS functionality is solid Sourcing tools are strong There is real potential if fundamentals are fixed Bottom Line The demo sold a better experience than what was delivered Core workflow, CRM, formatting, and client delivery need serious work With real recruiter input, LOXO would be ideal Right now, it is not there yet Alternatives considered [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) Reason for choosing Loxo Thought the AI and sourcing would be better, the look and USER exp appeared better in LOXO, but not convinced I was right Switched from [Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Lacked sourcing tools and lacked CRM functions Review Source Response from Loxo January 19, 2026 Thanks for the thoughtful, detailed review. We’re glad searchability, sourcing, and the ATS have been strong for you. We’re disappointed the overall experience didn’t match what you expected, especially in the areas you noted. We take pride in creating a simple workflow, so if something led to extra manual work for you, we're curious to understand this better. Recruiting workflows vary a lot by team, and we’re continuously improving the platform to better support the real-world ways recruiters work. If you’re open to it, we’d love to connect and take a closer look at your setup and examples so we can help resolve what’s happening and share your feedback with the right teams. Thanks again for taking the time to share this. JC Jason C. Recruiter Renewables & Environment Used the software for: 1-2 years ### "The Best in the Recruitment Space!" April 16, 2026 5.0 Loxo has completely transformed the way our team manages the recruiting process, and I can’t imagine going back to juggling multiple platforms. What stands out most is how intuitive the platform is! The learning curve is minimal, and everything just makes sense. Whether you’re a seasoned recruiter or new to the team, you can hit the ground running without a steep onboarding process. Pros One of my favorite features is the way Loxo consolidates all communication in one place. Texts, emails, and call recordings are all tracked within the platform, which makes it incredibly easy to stay on top of outreach and pick up right where a colleague left off. Cons If the candidate does not have contact info, the platforms AI will try to scrape for it and it’s usually incorrect or outdated. Switched from [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Loxo is easier to integrate as the team grew Review Source Jimmy T. Director Program Development Used the software for: I used a free trial ### "Spam generator" May 6, 2026 1.0 Extremely poor. Loxo acts as a 'spam engine' for the recruitment industry. Their outreach automation allows recruiters to bypass standard professional boundaries, resulting in constant, unsolicited pestering on personal phone numbers and emails. It is a privacy-invasive platform that prioritizes 'reach' over professional ethics and data consent. Pros The user interface for the platform seems modern, but that is irrelevant when the core function of the tool is used to facilitate intrusive and unsolicited outreach. Cons The platform’s 'Loxo Source' feature seems to scrape personal contact information without consent. As a recipient, I have been bombarded with automated SMS and email sequences that feel like high-volume spam. There is clearly a lack of 'opt-out' synchronization, and the tool encourages recruiters to prioritize quantity over quality, leading to a terrible experience for anyone whose data is in their system. Review Source John F. Managing Director Airlines/Aviation Used the software for: 1-2 years ### "Best in class " July 21, 2025 5.0 I've been using Loxo for a year now, and it's the best recruitment software I've ever used. The UI is great, they're constantly developing new features, support team is excellent, and they're really focused on continuously evolving and improving the platform. Highly recommend Pros Constant innovation and adding incredible new features at a regular basis. The focus on AI is a real plus for our business going forward. Cons Nothing really so far, very impressed. One possible note is some of the data in Loxo Source can be outdated, but it's few and far between Switched from [Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) It was time for a change, i'm happy i made the switch Review Source VR Verified Reviewer Director Staffing and Recruiting Used the software for: 2+ years ### "Mixed experience. Started great but latterly disappointing." January 8, 2025 3.0 Started off great, but deteriorated. A company focused on growth, not retention. Better than some other tools I've seen. Pros It was great that everything came in one package when I was starting out. This made things easy. As I used the product the best feature was the Outreach tool. The onboarding videos were very good. Cons The support was poor and it would take ages for them to respond. While the LinkedIn parsing was good, it was slow compared to other similar tools. I felt they spent a lot of time creating features that were not of a high enough quality to add value, but there to attract more clients. The AI was not very good, Loxo source was often outdated and didn't replace LinkedIn recruiter, and the deal board setup made it hard to effectively manage your BD pipeline. Email management between personal and company emails for contacts was also an ongoing challenge when using Loxo Connect. This made me live in fear of emailing candidate email to a work address. Latterly, the price was no longer competitive. Lack of integration with Zapier was a deal breaker for me at renewal alongside the poor search functionality. Ultimately this was costing money. Review Source MG Marti G. Talent Acquisition Hospital & Health Care Used the software for: Less than 6 months ### "Loving Loxo!" May 22, 2025 5.0 As easy as it was to learn on my own in the tutorials, onboarding has been a stellar experience. \[sensitive content hidden\] has been incredibly helpful and has some stellar tips and tricks in her back pocket for custom set-ups. Pros Customization with the all-in-one platform has been awesome! Being able to use the same platform across multiple industries has been great. Cons Would like to link HQ & Subsidiary companies in a section much like deals & attachments or forms. Would love to have placements be its own page on the menu too. Alternatives considered [Apploi](https://www.capterra.com/p/167877/Apploi/) Reason for choosing Loxo They did not have the ability to source new candidates directly from the system Switched from [Mindscope](https://www.capterra.com/p/10270/mindSCOPE/) It was time to renew and we decided to look at other all in one solutions instead. Review Source CD Chris D. Owner Alternative Medicine Used the software for: 1-2 years ### "Loxo is the new AI powered software to hire candidates for your practice!" January 17, 2025 4.0 Overall, Loxo is user friendly and allows you to keep up with candidates in a important way. Pros Loxo uses AI which is user friendly. It is super easy to tag candidates you are looking to hire and then search hiring groups by tag, which is unique to the software. Cons Loxo creates multiple profiles for the same person if they are candidates for multiple jobs. This gets messy and confusing. A few times, emails and text will not sync in real time. Review Source DM Deb M. Senior Recruitment Specialist Hospital & Health Care Used the software for: Less than 6 months ### "LOXO - NOT an end-to-end recruitment solution " October 21, 2024 1.0 funneled my dismay and issues up SEVERAL times, get teh same pat on teh head that we will work with you to "fix" these issues. All the "fixes" are yet another "work-around" which makes more work for me. As I said, sold an end to end recruitment tool and got a dogs-breakfast from a company that will keep a dissatisfied customer for the money as my money is obviously way more important than my customer satisfaction. Maybe in 5 years this will work, but for now it is charging a LOT of money for an ugly to work with product. Excel spreadsheets would work better. Pros What i was sold and what is are two vastly different things. I was sold and end to end recruitment tool that would most importantly save me time. It does not. It costs me time. At best Loxo is a sourcing tool, that has yet to net a single candidate for my vertical. Cons It is NOT an end to end recruitment service - you can send resumes to your clients if you want them to look like a dogs breakfast. Everything is "clunky" for lack of a better term and because you have to constantly go out of the program to actually work, there is no continuity. I am bitterly disappointed and they are forcing me to stay through the contract so I will be developing my company on another ATS while I wait out my term. Alternatives considered [Manatal](https://www.capterra.com/p/181145/Manatal/) Reason for choosing Loxo Because i was sold on the time saving processes that LOXO promised. Jokes is on me because they are not there. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) To attain an end to end recruitment product and what I got is just another dogs breakfast Review Source DW Dan W. Partner Staffing and Recruiting Used the software for: 6-12 months ### "Innovative, Pro-Active Platform - The Future of Recruitment" August 9, 2024 5.0 Pros We felt like our former CRM/ATS provider was getting left behind due to a lack of innovation, resulting in our database becoming a dormant place to store information, only activated when one of our consultants approached a particular candidate or client. Loxo makes it easy to eliminate this and proactively stay in contact with every person on in your database. The Loxo Source feature gets better every day with more and more contact information being added for people, all within the platform, reducing our need to spend on LinkedIn Recruiter or contact information providers. If you are blessed enough to work with \[sensitive content hidden\] you will be in very good hands, I cannot recommend her highly enough. She made the migration as comfortable as possible and has been impeccable since we went live with Loxo too. Cons There are some features missing that we have had to request to be added, but when we do so they are quickly acted upon. We expected this as we made a conscious choice to partner with a hungry, growing provider and we are already seeing how quickly they adapt and innovate. Switched from [Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) Lack of product development at vincere since being bought by Access Group, everything we liked about vincere disappeared following the buyout. Review Source AR Andrey R. Founder, Talent Manager Accounting Used the software for: 6-12 months ### "Levo Resources Review" September 9, 2024 5.0 Great so far. \[sensitive content hidden\] has been very supportive and the tech support team tackles issues efficiently. Pros User friendly and easy to set up and start working Cons Invoice template can be improved by allowing an insertion of my company logo and allow business address modification. Also, for consultants on billing the hour tracking is terrible. It would be nice to see a more robust portal for consultants to enter their weekly hours worked. Review Source CL Chelsea L. Recruiter Consumer Goods Used the software for: Less than 6 months ### "Blown away" October 17, 2024 5.0 I’m blown away by how easy it is to track notes and activity, to move people through the process and automate outreach Pros Ease of use Aesthetics Support Chrome extension Connects everything through the process Cons Email could have a feature for newsletter style to make it prettier Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) It’s clunky. It’s not set up for a long term relationship management and notes are a real pain. Sales CRM is not efficient Review Source TW Thomas W. Managing Partner Construction Used the software for: Less than 6 months ### "Managing Partner" September 12, 2024 5.0 Incredible. The CEO sold me the product, the COO helped with tech challenges and our onboarding specialist genuinely cared about getting the platform working. The communication was amazing the entire way through the process. An investment i wish I made when I launched the company! Pros Progressive, all in one platform, combining ATS, CRM and AI tools to bring technology into the recruitment sphere. The tech actually works, unlike so many of it's competitors that have integrations that are unfunctional. Cons What's not to like!? It takes some getting used to not having contacts and candidate separate but that's a familiarity thing. Switched from [Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) The functionality of vincere is awful, Loxo dar exceeds it. Review Source ML Meri L. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "I love Loxo" July 30, 2024 5.0 Pros I’ve been using the Loxo platform for some time now and I must say, it’s been an absolute game-changer. The platform is incredibly user-friendly and accurate, making it a breeze to navigate through various features and functionalities. It’s clear that a lot of thought has been put into its design to ensure a seamless user experience. What sets Loxo apart, however, is their exceptional customer service. The team is always ready to assist with any queries or issues, ensuring a smooth and efficient resolution every time. Their dedication to customer satisfaction is truly commendable. I acknowledge \[sensitive content hidden\] who jumped on a call with me to speed up my new email setup. The combination of a fantastic platform and stellar customer service makes Loxo a standout in the field. I would highly recommend Loxo to anyone looking for a reliable and efficient platform for their needs. It’s not just a platform, it’s a partner that you can trust. Cons N/A - Everything is really nice and neat. Review Source MH Martin H. Director Staffing and Recruiting Used the software for: 1-2 years ### "Best in Class" December 12, 2022 4.0 Exceptional. The product is a game changer. The operational side of the software is, by far, ahead of anything else on the market allowing us to make significant time and cost savings across the entire process as well delivering results for clients rapidly, sometimes as quickly as 24 hours. Pros A game changing approach to traditional recruitment and applicant tracking systems - nothing compared! Cons At the time of purchase the UK data was behind that of the US. However, the promises made by the team have been kept and we've not only seen significant improvements to the amount of data and the quality of data, Loxo have also opened a European office in support of its development in the UK and Europe. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Tellent Recruitee](https://www.capterra.com/p/140650/Recruitee/)[Broadbean](https://www.capterra.com/p/119714/BroadBeanPosting/)[Leoforce](https://www.capterra.com/p/248233/LeoForce/) Reason for choosing Loxo Despite the similarities between some of the propositions, Loxo's simplicity, support, commitment to the UK and their service standards (SLAs) were defining reasons. Nothing has changed and they continue to develop, grow and communicate with us when determined by us and also frequently on proposed projects and developments. Excellent all round. Switched from [Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/) We needed to have a more efficient and effective way to support our clients needs. The development of AI technology across all markets shouldn't be underestimated and Loxo were at the forefront of driving that technology into the recruitment and staffing space. Review Source BM Brandon M. COO & Head of Recruiting Staffing and Recruiting Used the software for: 6-12 months ### "Loxo - An Outstanding Solution for Recruiting Agencies" July 15, 2022 5.0 Our old ATS could barely automate communication. Candidates were slipping through the cracks and being left in the dark. They felt jaded about our service and did not want to work with us. We were also losing time due to a terrible and outdated UI. Loxo allowed us to automate 90% of our communication, and it was much easier to work with. This freed up our time to work on higher impact tasks. Pros The UI/UX is intuitive and clean. As a former software engineer, I felt very comfortable navigating the various features. It allowed me to self-learn without having to get support on the phone every day. The various customizations helped us a ton. It allowed us to tie automation to the job stage on a per-candidate basis. This helped us automate almost all of our communication which resulted in a tremendous candidate experience. No one got left in the dark, and we were able to employ a robust nurturing process as a result. We also utilized the google chrome extension a ton to bring in passive candidates to the system. We could then easily put those candidates on a drip campaign via Loxo Outreach. This handled our passive outreach almost exclusively. When we needed support, they were lightning fast. I cannot stress this enough - the Loxo customer support team is by far the best I have ever dealt with for a SaaS product. They were incredibly accommodating and prompt. There is a live chat feature where the team is always ready to go. Cons For our very specific use case and the future direction of our company, we needed to get more out of the API. We are rolling out a recruiting SaaS product, and the API was not robust enough for us. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[CEIPAL ATS](https://www.capterra.com/p/226634/CEIPAL-ATS/) Reason for choosing Loxo Cost Switched from [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Their UI seems like it was built in the 90's and have never been updated. Very difficult to use, and almost no automation whatsoever. Review Source GL Gannyn L. Managing Director Human Resources Used the software for: 1-2 years ### "Best in Class" June 11, 2019 5.0 I run an in-house talent acquisition company. None of the in-house ATS's wanted anything to do with us so our options were limited to "agency" ATS's. Loxo's ease of use, data enrichment features and modern interface are far ahead of the others in this category. HireScale aims to blur the lines, and Loxo is a great tool that's helping us reach our goals. Pros Loxo is easily the best agency based ATS on the market. For my business, I find the data enrichment features extremely useful. Whether I'm using it to track customer data or for the candidates, it seamlessly syncs with my email and offers quick ways to log, tag, track, send bulk email, customize templates and launch reqs. The feedback I get from candidates is always pleasant. It's easy for them to apply and no barriers for entry so our conversions rates are outstanding. I also like that they're continually launching helpful improvements and new features. Finally, the staff is responsive and genuinely cares about the customer. Compared to other products I've used, it's best in class by far. Loxo is simple, reliable, clean and always improving--what more could you want out of an agency-side ATS? Cons I would like to see more co-branding features, but this is pretty specific to our business model and Loxo is one of the only platforms I've found who offers any co-branding features so we're able to make it work. Alternatives considered [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Reason for choosing Loxo We looked at SmartRecruiters and a few others. They seemed to enterprise like for my style, and required a lot of manual entry, data management, etc. After having a poor experience with Bullhorn, I relied on my referral (a highly reputable source). He was right. The ease of use and data enrichment features makes tracking a breeze so I don't have to spend a huge amount of time on required fields, managing the data, sorting, filtering, etc... Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Bullhorn was buggy and we got a referral from a credible source--they were right on target and I highly recommend Loxo now too. Review Source VR Verified Reviewer Director Staffing and Recruiting Used the software for: 6-12 months ### "Successful first year of using Loxo for an agency" April 10, 2022 4.0 At the heart of every recruitment business lies an ATS system that helps recruiters manage relationships. It's an essential product for us and has helped us to develop stronger relationships in the market through Loxo's technology. Pros After working in recruitment for over 5 years, I've used about 4 - 5 different ATS platforms. From my experience, Loxo sits up there with the best options in the market. What Loxo does well is that it offers a well-designed user interface that isn't overcomplicated or overengineered. That was one of my main requirements when selecting an ATS system as I've often found that previous systems are unneccasirly overcomplicated. The pipeline is very customisable and can be altered to an agency's unique process flow. I also like how you're not required to create calendar events when moving candidates to interviews - some ATS systems require this and we prefer creating events on our calendar separately. Outreach is a great feature that we use very often for multiple use cases. It also removes the need for third-party sales software - I don't think any other ATS competitors offer this feature. Reports are generally well-put-together and easy to interpret. Cons There is nothing that I strongly dislike about Loxo. One feature that we don't use but pay for is Loxo Source. I think it's a great feature but the data is still getting there in terms of accuracy for our geography (Asia). I understand that the US is the primary focus market at the moment for this feature and Asia data will improve over time so maybe in the future, we will begin to use it more. Pricing is generally higher than competitors, but ultimately I think that's not an issue because we believe the value is worth it. Support is generally very good - given that we're based in Asia and support is over in the US, there are times where there is a slight delay (usually after a weekend) but generally no issues at all. We've never had any urgent requests as the platform has had 100% uptime during our usage. Alternatives considered [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)[JobAdder](https://www.capterra.com/p/135918/JobAdder/) Review Source SS Steve S. Founder, Senior Technology Recruiter Information Technology and Services Used the software for: Less than 6 months ### "Big fan of this product!" April 3, 2022 5.0 My experience has been great, and I have enjoyed working with their team on a regular basis. They are very accessible, friendly, and helpful, and have made it easy and enjoyable to get set up and continue working within the system. Pros The best part about the product is the customer support team. They are extremely accessible, very quick to respond, and always extremely helpful. This has been extremely helpful in the initial set up phase of the system as that is generally one of the hardest parts of getting used to any ATS/CRM, but the Loxo team has made this a much smoother, easier, and enjoyable transition. This is a very feature-rich application. From the built-in sourcing tool, to the all-in-one ATS/CRM, to the AI searching capabilities, along with texting, email, and even calling outreach capabilities this system has so many features that allow for teams of all sizes to take advantage. I also really like the UI and the way the system is setup. Although there are so many features, they do a great job of keeping it simple and user-friendly. I have used other ATS systems and reviewed or demoed several others, and Loxo is by far my favorite. Cons The only con I can think of the results on the AI search results aren't always returned within the same search parameters, but that depends on how remote the location is. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Reason for choosing Loxo I ultimately chose Loxo because of the features that were offered including the all-in-one ATS/CRM, and also the UI and simplicity of use, which is a huge factor for me. Switched from [RecruitBPM](https://www.capterra.com/p/147068/RecruitBPM/) RecruitBPM is a solid product, with a lot of features, and is very budget friendly. The learning curve on getting set up with all of the features within the system is where I struggled, which is one of the biggest reasons why I made the switch. Review Source JM Justin M. Director - Industrial Products Management Consulting Used the software for: Less than 6 months ### "Modern, Efficient, and Easy to Use. Loxo is TOP NOTCH Recruiting Software!" January 5, 2023 5.0 A+ from Customer Service to the functionality of the software. It does everything as described and then some! The migration of data went much smoother than I anticipated. I was nervous we would lose notes, activities, contact information, resumes etc. Everything has gone perfect and the learning curve with our 35+ associates was much smaller than I expected and planned for. Pros Managing the pipeline and stages is easy to use and organized. It is at least 3x faster than our previous CRM / ATS. Searching for candidates within your database has never been easier. Cons Nothing much at this time. It would be nice is 3rd party phone / VOIP services could be integrated so our calls / texts are logged automatically. However, it sounds like Loxo will be upgrading their internal phone system in the near future. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Reason for choosing Loxo Loxo seemed to check all of the boxes. The Loxo Outreach email campaign is easy to use and allows us to spend more time speaking with candidates. It is modern, aesthetically pleasing, and seems to be ahead of the competition in terms of service offering and consistently bring more value. Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) We were looking for something that was more modern and could improve efficiencies. The Loxo software has a beautiful way of creating reports that can be prepared and sent to a client for search updates in a matter of 1-2 minutes. After 20 years with our previous CRM, it was time for us to upgrade and invest in our future. Review Source LM Lynda M. Owner Human Resources Used the software for: Less than 6 months ### "Overpriced and Under-delivers" May 11, 2020 1.0 I've realized no benefits using this tool and my clients did not like the interface so didn't use it and it didn't provide any value to me in terms of data. It's basically a warehouse for my resumes for now until I migrate out. I'm disappointed in myself for picking Loxo and should have done more homework. After vetting several ATS systems I chose them and sorry I did. Learned my lesson. Going to buy out of my contract and switch. Pros their resume parsing technology isn't bad. Cons Not only is Loxo more expensive $119-198/month than other ATS out there. I thought I would get more robust functionality but it's hard to close a job and have it show up in reporting as closed and it doesn't track fees in the pipeline as promised. No Linkedin integration. Integration of my data from previous ATS took over 8 weeks instead of the 3 that was promised and once complete it was a mess. I spent about 8 hours cleaning it up. Come to find out a college student/intern was doing it. I was led to believe the Company was much bigger than it is. Less than 15 employees. I thought I was signing a month to month contract but found out after it was a year which I take ownership of -not reading fine print. I requested to get out of contract after 90 days post implementation and they refused. I asked again and they refused but gave me a 30% monthly discount but then turned off half the functionality unbeknownst to me because of the discount. Awful. Reason for choosing Loxo I thought I was getting a better client interface tool and the ability to integrate with Linkedin as well as text chat with candidates. I got none of that. Review Source Response from Loxo June 9, 2020 Thank you for sharing your feedback. We are apologetic for your unsatisfactory experience with our product and service. We invest an incredible amount of our resources and energy into fostering a world-class user experience, so when someone has a poor experience we do everything we can to understand why learn, and improve. While we understand you had a poor experience and your desire to share that, we wanted to make sure we pointed out any false information that could misdirect other customers. We do have reports for closed-won jobs and placement fees. Your data migration took 6 weeks which falls within our standard timeline. The migration was done by a professional data engineer. The contract states "Annual Contract Billed Month to Month," we do not have this hidden in the fine print and try to be as transparent as possible with our customers. Your poor experience is very rare for our team and we sincerely apologize. We hope you find a good partner moving forward. MS Mike S. President Staffing and Recruiting Used the software for: 6-12 months ### "Net Generation ATS" August 25, 2020 5.0 Excellent ATS - It may look pricey, but if you add up what you get it is right in the ball park - You get - phone system, email campaigns, email and phone search lookup, LOXO source to search for candidates automatically, lots of email and automation pipeline triggers for auto emails. Reporting is adequate. Support is very strong - conversion was great and easy - we did over 80k records with no issue from PCR. Pros Its simplicity - Its design allows for simple navigation that is logical. You can tell it was not a patched system that was put together over the years. It is strait foreword with really simply drag and drop parsing and pipeline candidate tracking . Its source capability and ability to find email addresses and phone numbers is next generation ability beyond other ATS's. It is flexible and allows record field customization and custom forms that we have implemented for candidate intake and qualification and even job order forms. Outreach email automation is awesome. I can drip campaign hiring managers forever if I want. Cons The Mobile version is very basic. Its not really anything beyond a contact lookup. They need to improve this so that you can run your business from your phone if needed. I am told that this is coming in 2021. They also need to make the search better with facets that allow further refining a search after you use their search builder categories. If you are a Boolean Pro you can do anything in search but we are not Pro's. You cannot get voice mails on their system from the road because the mobile version is not expanded yet. Reason for choosing Loxo Next generation and all inclusive system, phone, source, email campaigns. Lots easier to use and track candidates. Review Source KK Ken K. Owner Staffing and Recruiting Used the software for: 2+ years ### "100% satisfied. Surpassed all of my expectations. " April 20, 2023 5.0 Loxo came highly recommended to me in 2020. I had been looking for a sophisticated, yet user-friendly CRM ATS system to replace my old system which was frustrating and full of time-wasting redundancies. After receiving the Loxo demo, I said to myself, “If this software does half of what I’m seeing, my life is about to get a whole lot easier.” I signed up immediately and must say that the experience has surpassed my expectations. Loxo’s AI technology and organic flow of searching and communicating with candidates continues to impress me. But it’s the customer service that has absolutely blown me away. It’s the best I’ve ever experienced. From Day 1 to today, I have been 100% satisfied with my decision. Keep being you, Loxo, you guys are awesome! Pros Loxo’s AI technology and organic flow of searching and communicating with candidates. The oustanding customer service! Cons I'm always happy to share the cons but none come to mind for Loxo. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Previous system was frustrating and full of time-wasting redundancies. 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