Who Uses This Software?

Chat.io can be used by companies of all sizes and types, from start-ups and small and medium businesses to enterprises and Fortune 500 firms.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveChat
  • www.chat.io/
  • Founded 2002
  • Poland

About chat.io

Best live chat app combined with chat platform for online businesses. Chat.io lets you talk to your online visitors in real-time, right from your website. With speed and timeliness on your side, you can respond to problems quicker, gather buyer information, and increase sales. It stands out through its chat platform, allowing you to fully adapt the app to your specific needs.


chat.io Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

chat.io Reviews Recently Reviewed!


Capterra loader

All in one chatter

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: a lot of ready and tested solutions to start chatting

Cons: Small trial period cause I understanded some functions near the end of it

Overall: Thi soft provided me a good online customer support

Never been easier to communicate with your clients!

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

Cons: Not for corporate clients. If you are looking for multi-function product with HIPPA standard, overloaded with extra possibilities - It is not for you.

Capterra loader

Perfect Software

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7

Cons: Honestly, I cannot even imagine what disadvantages such a program might have, because all functions work well, all messages come instantly

Capterra loader

Very reliable, and extensible chat

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Cons: No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

Overall: Fast and reliable customer feedback and sales closing.

Capterra loader

Very easy livechat software

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

Cons: I like everything. I work already three months but have not found any issues or problems. All the best.

Capterra loader

Best live chat solution

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat.io allows our customers to easily contact us. easy to set up and user friendliness for customers.

Cons: I like everything, support is perfect, they help me in everything and for the price, it is cheap. Good Job

Simple but powerful

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Chat is easy to use after the first few minutes, they have amazing customer service and a great widget that works well.

Cons: The app is simple, more features will proved a better experience

Aug 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Capterra loader

Blown away by the idea and execution

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A perfectly complete live chat for websites that can be infinitely extended. There's a development platform built into it.

Cons: This is developer-oriented which for many can be a huge plus. On its own it may be underwhelming and requires a bit of figuring out at first.

Every site needs a chat... use this one

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tried several other solutions and ended up with Chat.io for a few of my websites

Cons: Can get a little expensive, if price could be adjusted it would be great!

Overall: Excellent solution. It's worth the money!