# Freshcaller Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Freshcaller Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/165078/Freshcaller --- # Freshcaller Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshcaller ## What is Freshcaller? Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. ## What is Freshcaller used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 74% Neutral 14% Negative 11% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshcaller?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshcaller) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshcaller 4.0 (35) VS. [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $15 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (35) Ease Of Use 4.0 (957) Value For Money 3.8 (32) Value For Money 4.2 (780) Customer Service 3.8 (34) Customer Service 4.0 (752) ## Freshcaller alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165078/Freshcaller/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Queue Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Reporting/Analytics 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Logging 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Freshcaller 62 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Monitor and track what your employees are doing Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Enables the connectivity to send and receive calls over the internet Use your computer as a phone device to make calls over the internet Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.8 (35) 3.8 Based on 35 reviews ## Pricing Value for money 3.8 (32) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/165078/Freshcaller/pricing/) Free (Contact Center) $0.00 It includes: - Buy Local Numbers - Buy Toll-Free Numbers - Call Metrics - Call Notes - Custom Greetings - Desktop Notifications - Inbound Caller ID Growth (Contact Center) $15.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Pro (Contact Center) $39.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Enterprise $69.00 Per User,Per Month It includes: - Abandoned Call Metrics - Includes 5000 Bot Sessions/Month - Level Monitoring - Omnichannel Routing - Service - Speech Enabled IVR (Phone Trees) - Up to 5000 Incoming Minutes/Month FREE - Voicebot Growth (Omnichannel) $29.00 Per User,Per Month It includes: - Contact Center and More - Messaging - This Plan Offers Everything in Growth of Freshdesk Support Desk Pro (Omnichannel) $59.00 Per User,Per Month It includes: - Advanced Automati - Apple Business Chat - Custom Reporting and Dashboards - Custom Roles and Permissions - Custom SLA and Business Hours - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Up to 3000 Incoming Minutes/Month FREE - Whatsapp Business Value for money 3.8 (32) 3.8 Based on 32 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Nimble](https://www.capterra.com/p/123032/Nimble/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (34) 3.8 Based on 34 reviews ## User reviews Overall rating 4.0 Based on 35 reviews Filter by rating 5(15) 4(11) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent AU Anonymous User Business Consultant Internet ### "Good product but quite expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 13, 2023 Pros Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. Cons Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Costs Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mark john Paul M. Supervisor Information Technology and Services ### "Friendly user tool for Team Leaders" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2023 From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. Pros This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. Cons The more options available sometimes it could confuse the user on which to select or follow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT katherine t. customer service manager Financial Services ### "So far, so good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 1, 2022 The support team is good although could use some improvements Pros Analytics and reports are easy to navigate Cons The team is experiencing latency when we click "Answer" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Guru P. Senior Inside Sales Executive Information Technology and Services ### "FreshCaller Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 I am very happy with the software Pros Easy to use, Good features, great support service Cons Freshdesk Contact Center Mobile app can be improved further Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dennis d. Customer Success Specialist Retail ### "Game Mania Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Great! I'm a huge fan! Pros Nice features like automations. Easy to use in the set-up. Excellent support Cons Nothing worth to mention, no big cons on the software Reasons for choosing Freshcaller Quick support response, omnichannel features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miguel M. Owner Telecommunications ### "Good Customer Service Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 November 4, 2022 Pros Is easy to deploy and configure moderm panel and tools. Cons Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OV Ondrej V. Customer service manager Hospitality ### "Expensive but probably best option on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 15, 2022 We automated our 24/7 hotline which is really important to us. Works fine. Pros It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need. Cons I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/) Reasons for choosing Freshcaller Price, we were using Freshdesk already. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amanda B. IT Support Technician Publishing ### "Great inexpensive ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2022 Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. Pros Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. Cons The reports function leaves a lot to be desired. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was too complicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sara C. Scheduling Agent Environmental Services ### "Simple and reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 It was quick and easy to set up, compact. And integrates with CMR tools that complements the whole package Pros The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes. Giving the customer a perfect experience. Cons Maybe wee need a scheduling tool integrated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OI Okechukwu I. Head Customer Care Gambling & Casinos ### "Mid tier call solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 7, 2021 Pros Simple user interface Dashboard is very helpful and pretty straightforward. Cons Tagging feature should be expanded to contain broader definitions Integration was not easy especially in a BYOC situation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165078/Freshcaller/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)