--- title: "Freshcaller Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshcaller Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/165078/Freshcaller/" page_type: "product" language: "en" --- # Freshcaller Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshcaller ## What is Freshcaller? Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. ## What is Freshcaller used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 74% Neutral 14% Negative 11% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshcaller?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.freshworks.com&name=Freshcaller) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshcaller 4.0 (35) VS. [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $15 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (35) Ease Of Use 4.5 (269) Value For Money 3.8 (32) Value For Money 4.2 (237) Customer Service 3.8 (34) Customer Service 4.3 (247) ## Freshcaller alternatives [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/165078/Freshcaller/alternatives/) ## FAQs about Freshcaller Overview ### Which roles and teams benefit most from Freshcaller? Freshcaller is most used by customer support and customer success teams, IT and service desk staff, and operations leaders such as CEOs, COOs, and owners. These roles use it to manage inbound calls, route tickets efficiently, monitor agent performance, support service workflows, and maintain visibility into customer communication quality. Answer based on 35 reviews Overview ### What company size and industries is Freshcaller built for? Freshcaller is built mainly for small businesses, which make up 71% of reviewers, with Information Technology and Services leading at 15%. It also fits midsize businesses at 18% and enterprises at 12%, and serves Financial Services at 12% plus Hospitality at 6%, alongside retail, logistics, software, NGOs, and BFSI. Answer based on 35 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Freshcaller? Freshcaller offers call center management, inbound and outbound call routing, IVR, automatic call distribution, and call queues for handling voice traffic. It also includes call recording, call transcription, call monitoring, reporting and analytics, CRM integration, and access controls/permissions for managing contacts and call activity. Pricing ### How much does it cost and what fees or limitations are included? Freshcaller starts at free with the Free (Contact Center) plan, which includes inbound caller ID, call metrics, and desktop notifications. Paid Contact Center plans begin at $15 per agent/month for Growth, $39 for Pro, and $69 for Enterprise; Omnichannel plans start at $29 and $59. A free trial is also available. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Freshcaller integrate with? Freshcaller integrates with Make for workflow automation and connects to CRM and support tools including HubSpot CRM, Pipedrive, Zoho CRM, Agile CRM, Freshdesk, and Freshsales. It also links with e-commerce platforms such as BigCommerce and WooCommerce, with Zapier extending connections to other third-party apps. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Freshcaller offer? Freshcaller provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports direct instruction, live online sessions allow guided setup remotely, documentation offers written reference material, and videos provide visual walkthroughs for learning features and processes. Answer based on 1 reviews Getting Started and Support ### What customer support options does Freshcaller offer? Freshcaller provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the service as generally easy to use, with support reps often responsive, though some report slow fixes, unresolved technical issues, and inconsistent follow-through on complex requests. Answer based on 8 reviews ## Features AI summary Based on 1,732 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Freshcaller includes **Call Center Management**. However, it does not offer **Chat/Messaging** or **Real-Time Notifications**. Its **Call Center Management** capabilities help support teams handle inbound and outbound calls more efficiently, organize agent workflows, and maintain better oversight of daily operations, helping businesses deliver more consistent customer service by phone. Call Center Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Queue Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Reporting/Analytics 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Freshcaller 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Activity Monitoring: Monitor and track what your employees are doing - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Softphone: Use your computer as a phone device to make calls over the internet - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.8 (35) 3.8 Based on 35 reviews ## Pricing Value for money 3.8 (32) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/165078/Freshcaller/pricing/) Free (Contact Center) $0.00 It includes: - Buy Local Numbers - Buy Toll-Free Numbers - Call Metrics - Call Notes - Custom Greetings - Desktop Notifications - Inbound Caller ID Growth (Contact Center) $15.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Pro (Contact Center) $39.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Enterprise $69.00 Per User,Per Month It includes: - Abandoned Call Metrics - Includes 5000 Bot Sessions/Month - Level Monitoring - Omnichannel Routing - Service - Speech Enabled IVR (Phone Trees) - Up to 5000 Incoming Minutes/Month FREE - Voicebot Growth (Omnichannel) $29.00 Per User,Per Month It includes: - Contact Center and More - Messaging - This Plan Offers Everything in Growth of Freshdesk Support Desk Pro (Omnichannel) $59.00 Per User,Per Month It includes: - Advanced Automati - Apple Business Chat - Custom Reporting and Dashboards - Custom Roles and Permissions - Custom SLA and Business Hours - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Up to 3000 Incoming Minutes/Month FREE - Whatsapp Business Value for money 3.8 (32) 3.8 Based on 32 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Nimble](https://www.capterra.com/p/123032/Nimble/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (34) 3.8 Based on 34 reviews ## User reviews Overall rating 4.0 Based on 35 reviews Filter by rating 5(15) 4(11) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent AN Anonymous User Business Consultant Internet ### "Good product but quite expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 13, 2023 Pros Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. Cons Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Costs Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mark john Paul M. Supervisor Information Technology and Services ### "Friendly user tool for Team Leaders" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2023 From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. Pros This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. Cons The more options available sometimes it could confuse the user on which to select or follow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT katherine T. customer service manager Financial Services ### "So far, so good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 1, 2022 The support team is good although could use some improvements Pros Analytics and reports are easy to navigate Cons The team is experiencing latency when we click "Answer" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Guru P. Senior Inside Sales Executive Information Technology and Services ### "FreshCaller Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 I am very happy with the software Pros Easy to use, Good features, great support service Cons Freshdesk Contact Center Mobile app can be improved further Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dennis D. Customer Success Specialist Retail ### "Game Mania Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 Great! I'm a huge fan! Pros Nice features like automations. Easy to use in the set-up. Excellent support Cons Nothing worth to mention, no big cons on the software Reasons for choosing Freshcaller Quick support response, omnichannel features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Miguel M. Owner Telecommunications ### "Good Customer Service Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 November 4, 2022 Pros Is easy to deploy and configure moderm panel and tools. Cons Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OV Ondrej V. Customer service manager Hospitality ### "Expensive but probably best option on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 15, 2022 We automated our 24/7 hotline which is really important to us. Works fine. Pros It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need. Cons I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/) Reasons for choosing Freshcaller Price, we were using Freshdesk already. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amanda B. IT Support Technician Publishing ### "Great inexpensive ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2022 Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. Pros Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. Cons The reports function leaves a lot to be desired. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was too complicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sara C. Scheduling Agent Environmental Services ### "Simple and reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 It was quick and easy to set up, compact. And integrates with CMR tools that complements the whole package Pros The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes. Giving the customer a perfect experience. Cons Maybe wee need a scheduling tool integrated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OI Okechukwu I. Head Customer Care Gambling & Casinos ### "Mid tier call solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 7, 2021 Pros Simple user interface Dashboard is very helpful and pretty straightforward. Cons Tagging feature should be expanded to contain broader definitions Integration was not easy especially in a BYOC situation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165078/Freshcaller/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.