--- title: "Freshcaller Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshcaller Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/165078/Freshcaller/" page_type: "product" language: "en" publication_date: "2026-10-12" --- # Freshcaller Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshcaller ## What is Freshcaller? Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. ## What is Freshcaller used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 74% Neutral 14% Negative 11% Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshcaller?[Manage this product listing](https://www.g2.com/products/freshcaller/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshcaller 4.0 (35) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $15 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (35) Ease Of Use 4.5 (481) Value For Money 3.8 (32) Value For Money 4.2 (256) Customer Service 3.8 (34) Customer Service 4.3 (410) ## Freshcaller alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (487)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) [3.9 (26)](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 65% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) [View all alternatives](https://www.capterra.com/p/165078/Freshcaller/alternatives/) ## FAQs about Freshcaller Overview ### Which roles and teams benefit most from Freshcaller? Freshcaller is most used by customer support, service desk, and operations teams that manage inbound calls, route requests, and track response quality. Sales and scheduling staff use it to handle prospect and appointment calls, while business owners, executives, and product leaders monitor call activity and coordinate customer-facing processes. Answer based on 35 reviews Overview ### What company size and industries is Freshcaller built for? Freshcaller is built for small businesses, which represent 71% of reviewers, especially Information Technology and Services organizations at 15%. It also supports retail/e-commerce, hospitality, logistics, software, NGOs/NFPs, and BFSI. Midsize businesses account for 18% and enterprises 12%; Financial Services represents 12% and Computer Software 6%. Answer based on 35 reviews Features and Usability ### What are the key features of Freshcaller? Freshcaller offers call management features such as call routing, IVR, auto-dialer, call recording, click-to-call, and conference calls. It also includes agent scheduling and assignment, real-time reporting and dashboards, speech analytics, browser extension access, and third-party integrations for handling inbound and outbound voice sessions. Pricing ### How much does it cost and what fees or limitations are included? Freshcaller starts with a free Contact Center plan and a free trial, then the $15/user/month Growth plan billed annually, or $18 monthly. Pro costs $39 and Enterprise $69. Omnichannel starts at $29. Plans include free incoming minutes, and reviewers often cite cost effectiveness. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Freshcaller integrate with? Freshcaller integrates with 10 third-party tools, including Freshdesk, Freshsales, Freshservice, HubSpot CRM, Pipedrive, Zoho CRM, and Zapier. Its catalog also supports CRM, help desk, ecommerce, and call-tracking connections through options such as Agile CRM, BigCommerce, WooCommerce, and ResponseTap for customer-facing teams. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Freshcaller offer? Freshcaller provides in person training, live online sessions, documentation, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Freshcaller offer? Freshcaller provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users describe the support team as generally responsive and attentive, though some note uneven technical follow-through, occasional delays on fixes, and a need for more consistent problem resolution. Answer based on 8 reviews ## Features AI summary Based on 1,744 Contact Center reviews Capterra data shows that buyers of Customer Support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Freshcaller includes **Call Center Management**, but does not offer **Chat/Messaging** or **Real-Time Notifications**. Its support for **Call Center Management** gives support teams a central way to handle inbound and outbound calls, manage agent activity, and maintain more consistent phone-based service operations, helping businesses improve response handling and keep customer conversations organized. Call Recording 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Real-Time Data 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Agent Availability Offers complete visibility into agent availability to efficiently create and manage schedules. Agent Scheduling and Assignment Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. Freshcaller 37 features ### All Features - Administrator Access: Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. - Agent Availability: Offers complete visibility into agent availability to efficiently create and manage schedules. - Agent Scheduling and Assignment: Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. - Agent Self-Service: Allows agents to set their own preferences, request time off, and trade shifts. - Auto-Dialer: System that automatically dials calls - Automated Attendants: Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Browser Extension: Product offers a browser extension that validates or enriches lead information within the user’s browser. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Click-to-Call: Allow agents to place calls directly from business applications such as CRMs, contact center workforce solutions, or customer websites without having to manually dial numbers. - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Concurrent Calling: Place a large or unlimited volume of calls simultaneously without diminishing the call quality. - Conference Calls: Enables multiple users to make phone or video calls over the internet at once. - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Desk-to-Desk Calls: Enables users to contact one anothers through mobile phones and landlines. - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Evaluation: Provide criteria to evaluate carriers such as on-time delivery or quality of service. - Feedback: Provides thorough, actionable feedback regarding security vulnerabilities, or allows collaborators to do the same. - Hold Music: Offers users the option to play music for contacts who are on hold. - Inbound Screen Pop: Populates CSR's screen with available customer data. - Intraday Management: Monitoring current trends & demands to identify and resolve staffing gaps - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Phone Calls: Enables users to place phone calls over the internet. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reports: Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. - Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available. - Session Summary Notes: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. - Skills Management: Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. - Speech Analytics: Provides some level of analytics based on keywords and vocal tones. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - VOiP Number: Offers users a unique number that can be dialed from anywhere. --- Get Advice We can help you find the software with the features you need. Features 3.8 (35) 3.8 Based on 35 reviews ## Pricing Value for money 3.8 (32) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/165078/Freshcaller/pricing/) Free (Contact Center) $0.00 It includes: - Buy Local Numbers - Buy Toll-Free Numbers - Call Metrics - Call Notes - Custom Greetings - Desktop Notifications - Inbound Caller ID Growth (Contact Center) $15.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Pro (Contact Center) $39.00 Per User,Per Month It includes: - Basic Call Queues - Call Recording - Number Porting - Pre-Built Reports - Up to 2000 Incoming Minutes/Month FREE - Voicemail - Wait Queues - Warm Transfer Enterprise $69.00 Per User,Per Month It includes: - Abandoned Call Metrics - Includes 5000 Bot Sessions/Month - Level Monitoring - Omnichannel Routing - Service - Speech Enabled IVR (Phone Trees) - Up to 5000 Incoming Minutes/Month FREE - Voicebot Growth (Omnichannel) $29.00 Per User,Per Month It includes: - Contact Center and More - Messaging - This Plan Offers Everything in Growth of Freshdesk Support Desk Pro (Omnichannel) $59.00 Per User,Per Month It includes: - Advanced Automati - Apple Business Chat - Custom Reporting and Dashboards - Custom Roles and Permissions - Custom SLA and Business Hours - Team Performance Report - Up to 3000 Bot Sessions/Month FREE - Up to 3000 Incoming Minutes/Month FREE - Whatsapp Business Value for money 3.8 (32) 3.8 Based on 32 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Nimble](https://www.capterra.com/p/123032/Nimble/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (34) 3.8 Based on 34 reviews ## User reviews Overall rating 4.0 Based on 35 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(11) 3(5) 2(2) 1(2) Mentioned topic Recent reviews first, then most helpful Amanda B. IT Support Technician Used the software for: 3-5 years ### "Great inexpensive ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 16, 2022 Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. Pros Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. Cons The reports function leaves a lot to be desired. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP of Operations Used the software for: 1-3 years ### "Freshcaller for SMBs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them. Pros Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch. Cons Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bo B. CEO Used the software for: Less than 1 year ### "Product is okay - handy to have everything connected - technical support is overwhelmed" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 9, 2019 My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. Pros I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. Cons My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Supervisor Used the software for: 1-3 years ### "Friendly user tool for Team Leaders" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2023 From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. Pros This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. Cons The more options available sometimes it could confuse the user on which to select or follow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Business Consultant Used the software for: 3-5 years ### "Good product but quite expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 14, 2023 Pros Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. Cons Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Most terrible customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 20, 2021 Pros There are a lot of feature. Most of them are only available in paid plan. Cons The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen. Even easy task like to switch from a free to a paid plan (which is not able in the software) could not be solved after 2 weeks ! Each Account has a account manager which looks like more a single point of failure for us. Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck. Phone calls are really good and easy in freshcaller but there is not a easy way to send and reviece sms in freshcaller at all. So you can not use it to replace a normal mobile phone which should be the idea. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mian M. Product Operations Engineer Used the software for: 3-5 years ### "Customer Service Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2019 After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier Pros 1\. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products Cons Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sara M. Scheduling Agent Used the software for: Less than 1 year ### "Simple and reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 It was quick and easy to set up, compact. And integrates with CMR tools that complements the whole package Pros The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes. Giving the customer a perfect experience. Cons Maybe wee need a scheduling tool integrated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Support Specialist Used the software for: 1-3 years ### "Crashes, dropped calls, and lost voicemails" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 April 2, 2019 Not a good experience, it needs updates, and bug fixes. Pros It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms Cons It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Marketing Coordinator Used the software for: Less than 1 year ### "Increase the quality of customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2019 Pros The dashboard, feedback and ability to review calls after they happen - along w notes that can be added help to increase the quality of our customer service team allowing them to ability to review and provide feedback in an easy manner. Regardless of tech ability, our team is able to use this service with ease. Cons The only drawback is the difficulty in setting up an IVR for holidays is a little bit tricky - but the capability still exists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/165078/Freshcaller/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.