Who Uses This Software?

We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller Retail/E-commerce B2B Logistics & Transportation Business Services Software

Average Ratings

2 Reviews

  • 5 / 5

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    See pricing details
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Freshworks
  • www.freshworks.com
  • Founded 2011
  • India

About Freshcaller

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time.

Freshcaller Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Freshcaller Reviews Recently Reviewed!

We use it as online calling solution.

Mar 30, 2018

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.

Cons: They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.

Overall: Easy to set up online phone that works greatly with Freshsales.

used for conference calls

Mar 07, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: we have used this system for conference calls of agents that are all over the country. very easy to download and join calls

Cons: a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

Vendor Response

by Freshworks on March 08, 2018

Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services