# Page 2 | Freshcaller Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Freshcaller the right Customer Support solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/165078/Freshcaller/reviews --- Freshcaller 4 (35) [View alternatives](https://www.capterra.com/p/165078/Freshcaller/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Freshcaller ## Showing most helpful reviews Showing 26-35 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YF Yan F. Director Management Consulting Used the software for: 6-12 months ### "We use it as online calling solution. " March 30, 2018 5.0 Easy to set up online phone that works greatly with Freshsales. Pros We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business. Cons They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient. Review Source LaTasha H. Owner Information Technology and Services Used the software for: I used a free trial ### "It takes about 5 minutes to setup" April 4, 2019 5.0 I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer. Pros The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call. Cons I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option. Review Source OI Okechukwu I. Head Customer Care Gambling & Casinos Used the software for: 6-12 months ### "Mid tier call solution" August 7, 2021 3.0 Pros Simple user interface Dashboard is very helpful and pretty straightforward. Cons Tagging feature should be expanded to contain broader definitions Integration was not easy especially in a BYOC situation Review Source Luke T. COO Media Production Used the software for: 6-12 months ### "Not for a smaller business like us, but great for larger call centers, etc!" April 30, 2021 3.0 Not terrible. While it wasn't a good fit for us, I do think it's a very helpful solution for a business with different needs than ours. Pros It's very scalable. If we needed to bring on and add more agents we could do that with no issues at all. Cons It ended up not being a great fit for us at the time because it's obviously built for a littler larger of a call support system than we needed at the time. Review Source NA Nicola A. Sir Logistics and Supply Chain Used the software for: Less than 6 months ### "new ideas" August 11, 2020 3.0 I am very undecided whether to buy it also because I would need many licenses and the costs go up. It also seems that it is not possible to have Italian numbers, this aspect would block the whole project Pros freshcaller is integrated with freshdesk Cons the monthly fee seems too expensive to me. I have to pay a fixed fee per month per agent and pay another euro for each number in addition to the call minutes. I am not very happy Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Freshcaller we have not yet chosen, but perhaps we will make a separate contact center Review Source RanjithKumar M. iOS Developer Real Estate Used the software for: Less than 6 months ### "Best PBX software for affordable price" January 31, 2019 4.0 Pros \- best software to handle all you call support. - Easy to use and the dashboard gives overall status of all the calls and queries - Using local phone numbers for the calling is one of the superb features Cons \- More integration is needed to export the data between multiple systems Review Source VR Verified Reviewer COO Financial Services Used the software for: Less than 6 months ### "Very bad support!" February 11, 2021 1.0 Pros nothing. first time i tried to use the system was out of service, second time the usability and support was terrible Cons everything. Incredible how a company focused on customer service can have such a bad support for their costumers. Review Source VR Verified Reviewer Intern Computer Software Used the software for: Less than 6 months ### "Simplicity" May 17, 2019 4.0 Pros Freshcaller was very easy to integrate with our existing CRM software, Freshsales. Cons Was not able to access contact information from Freshsales to use with the caller. Review Source HP Hue P. Customer Support Specialist Computer Networking Used the software for: I used a free trial ### "Speak - easy" July 24, 2019 5.0 Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers. Pros I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers. Cons It sometimes gets the drop calls, crashes. Review Source BT Brittany T. savior Used the software for: Less than 6 months ### "used for conference calls" March 7, 2018 5.0 Pros we have used this system for conference calls of agents that are all over the country. very easy to download and join calls Cons a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error. Review Source Response from Freshworks March 8, 2018 Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.