# Aerotrac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aerotrac the right Aviation Maintenance solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16508/AeroTrac/reviews --- Aerotrac 4.5 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aerotrac Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews ES Emma S Senior Customer Care RepresentativeAirlines/Aviation, 51 - 200 employeesUsed the software for: More than 2 years. “We already used Aerotrac in many areas of our business and took the strategic decision to introduce it into our customer support team, the Aerotrac team worked closely with us to ensure the software met our requirements from a sales and stock perspective in addition to our already established use in our maintenance and production areas.“ October 27, 2022 KC Koen C Quality ManagerAviation & Aerospace, 11 - 50 employeesUsed the software for: More than 2 years. “Workflow is not intuitive. “ September 19, 2022 KC Koen C Quality ManagerAviation & Aerospace, 11 - 50 employeesUsed the software for: More than 2 years. “The support team is great with clear guidelines and help, and always responds fast.“ September 19, 2022 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Philipp R. Quality Manager Airlines/Aviation Used the software for: 2+ years ### "Covers us for multiple Aviation regulatory systems (EASA, CASA, DOT, FPA)" September 4, 2019 5.0 In 30+ years of Aviation and Software application experience, I have not come across a team that is more dedicated and committed to their customers. Continual software improvements have resulted in significant reduction in administrative an compliance overheads. Pros This software has grown out of a component shop environment and is a great system to effectively manage very small jobs all the way up to big Hangar projects. It is SQL based and has great integrations with accounting systems and can be extensively customised to streamline shop control processes and associated parts and financial transactions. Cons The help system documentation could be improved. Alternatives considered [Ramco ERP](https://www.capterra.com/p/222161/Ramco-ERP/)[Quantum Control](https://www.capterra.com/p/76813/Quantum-Control/) Reason for choosing Aerotrac Significantly cheaper to implement and run then RAMCO. Review Source Response from Tracware February 16, 2021 Philipp, Thank you so much for your kind words. We appreciate your business and loyalty to our team and software, and we are so happy that Aerotrac has been so valuable for your operations. Thank you. PE Peter E. Chief Engineer Airlines/Aviation Used the software for: 2+ years ### "Helicopter Engineering Excellence" October 7, 2022 5.0 Over the years I have seen improvements with my user functions in Aerotrac, mainly being the Aircraft Status, Inspection Workbench, and Stock Details. They have all improved, and I believe Aerotrac is leading the way to covers all aircraft types and differing set-ups. Pros I was introduced to Aerotrac, after having used many other products. At first it seemed confusing and too many screens to operate through to just achieve one task. But as time went on, I became accustomed to the software, and handled my sections quite well. As Chief Engineer, my use is limited as much of my work is delegated to skilled personnel in the company. Cons The assigning & picking of parts to a job is very cumbersome, and you are actually unsure whether it has been picked to a job at times. The system really relies on a "middle man" to material review the selection, and a "stores person" to guarantee they have the parts. It doesn't come back to tell the user that the parts have been ordered - which would be ideal. Also, the Configuration Status areas are hard to organise all the aircraft components into ATA order, which I consider essential for quick referencing of information. Reason for choosing Aerotrac I was not involved at the time, however I have been told that many local users and component shops nearby use Aerotrac, and that reasoning was to speed up the interaction with these providers. Review Source KC Koen C. Quality Manager Aviation & Aerospace Used the software for: 2+ years ### "Aerotrac review " September 19, 2022 3.0 Aerotrac offers a more or less complete solution for managing aircraft and parts, through it's entire life and all related processes, however it could be more user friendly. I've used several similar systems in the past, we even created our own system at a certain moment, all have there flaws and issues, aerotrac could be in the top 3 but is now just below mainly due to not being intuitive and user friendly enough. Pros Aerotrac tries to offer a solution for the entire aircraft maintenance process, making it strong in some domains. The support team is great with clear guidelines and help, and always responds fast. Cons Too many screens, tickboxes, settings that impact work processes. Workflow is not intuitive. It seems Aerotrac tried to implement too many small features and updates for a selection of clients while others don't benefit or even have inconveniences by the many changes. On the other hand, some essential things like forms look, task card look, would be useful to be modifiable Review Source TW Trevor W. Commercial Manager Aviation & Aerospace Used the software for: 2+ years ### "Great product\_ backed by a very supportive knowledgeable team." March 3, 2023 5.0 Very positive. The team are friendly and helpful the product is well thought out and well established in line with our ISO, FAA, CAA, EASA requirements. Pros I have been using this software for 9 years and have seen it evolve becoming more and more essential to the way we run and manage our day to day business. As our business has matured and grown. Tracware have been very supportive ensuring the software evolves at pace giving us the tools to effectively manage all of our processes and systems.Engineers scan on to jobs providing immediate feedback on the progress of customer units making oversight a breeze. Cons I do not have any real complaints about the system as a whole. As a company if we have found an area which needed to develop in line with industry standards to meet our needs Aerotrac has quickly followed suit. Review Source WB William B. Project Manager Aviation & Aerospace Used the software for: 6-12 months ### "JetGlow Post Implementation Review" September 26, 2023 4.0 So far good overall experience. Most engineers have got on board with using it and the main benefits we are seeing right now are two things. One being the speed in which admin time has improved, then secondly the level of dissection we are able to achieve, especially by looking at labour costings over jobs. Pros The best feature of Aerotrac is it's complete functionality. It is able to handle essentially all business operations, all under one roof. This is it's strongest selling point. Cons When you become very good at using the system, it doesn't seem like much of an issue. But when learning the system, there seems to be a huge amount hoops to jump through to do quite simple things. A good example would be the Project builder. Getting to the point of being able to create the projects is unnecessarily long winded. This should be hugely simplified. (And moved over to the main Aerotrac program to avoid long wait times). Review Source Response from Tracware October 26, 2023 Thank you for your feedback, William. All the best. Tracware MB Martin B. Managing Director Airlines/Aviation Used the software for: 2+ years ### "Aviation Component Maintenance - a decade with Aerotrac." January 20, 2021 4.0 Overall we have been, and continue to be, very happy with Aerotrac and have no reason to look to change provider in the future and would highly recommend to anyone in the aviation MRO business. Pros We like the functionality that fits our business needs without unnecessary complication. The software was competitively priced when compared to rival products. Users (we have around 30) find the software very intuitive to use. Great support from the team at Tracware when problems arise which are rare. Created savings in the business which in the first couple of years were significant. Tracware are open to suggestions to improve the functionality. Improved report generation to both our customers and management. Greater visibility of any MRO project from induction through to shipping. Cons Integration needs to be carefully planned and not rushed , we had a false start in our eagerness to implement the product but hit the pause button to clean our existing data. Second attempt was as good as software change can be and within a couple of months there were very few issues arising. On occasion there are changes made that do not always suit our business, however, as this is not bespoke tailored software ( and priced accordingly) we accept that in rare cases we may have to adapt our procedures to suit the software which so far has not caused any problems. Training in the early days was somewhat disjointed, however, this has improved considerably in the past few years. Review Source Response from Tracware February 16, 2021 Martin, Thank you so much for your review and for being a loyal customer. We look forward to many more years of doing business together. Thank you! AO Adrian O. MD / CEO Aviation & Aerospace Used the software for: 2+ years ### "Aerotrac - AS Aerospace & Aerospace Design Facilities." September 27, 2022 5.0 We have an excellent relationship with Aerotrac and have jointly benefited from the development over the last 6 years. they understood we were a small business at the beginning (12 years ago) using very basic functionality, however as we've grown they have understood our needs and have been pro-active in understand and developing the software. The development of their Web based AWI has great things to offer and I'm sure will only develop further. Pros Aerotrac is used extensively throughout the whole business, from aircraft maintenance tracking and forecasting (Part M), quoting, man power planning, maintenance task tracking (Part 145), customer estimates throughout maintenance interventions. It also tracks all our aircraft upgrade / modification programs, including the production control of parts under our Part 21G. And of course, the icing on the cake is that it’s all linked to issue the customer an invoice with all the associated costs pulled through. Cons It takes a huge amount of planning up front to get good data out. You just need to accept there has to be a significant level of investment in time. Once we, as a business realised the benefits of investing the time to get this right, the rewards are huge. Review Source KF Kasthuri F. Head of Procurement Airlines/Aviation Used the software for: 2+ years ### "Aerotrac - An unique tool that gives you control!" August 14, 2019 5.0 The strong relationship that Aerotrac built with SAS of working together ethos helps to solve the ever-changing demands from the regulatory authorities plus the user requests and the subsequent changes/ updates that are needed at times. Knowing there is support when you need it and having access to real time data and the control that provides makes it a remarkable tool. Pros Aerotrac is our main tool that helps us control all aspects of our business. From Part-M, Part-145 & Part-21 processes. The systems also has complete integration into the logistical, commercial and financial processes. The management of complex aircrafts and all the plenty factors that come with it makes the system unique. The recent introduction of AWI (web base system) and the electronic tech log has made the system complete. Cons The manuals are not up to date with all the innovative changes that take place. Reason for choosing Aerotrac The friendly reliable company, had the patience to listen to what SAS wanted and worked with SAS to give us the product that suited our company needs. The potential to evolve with the changes in technology and demands was evident. It felt like a partnership rather than a supplier providing a service. The price was very competitive compared the other systems in the market at the time. Review Source Response from Tracware February 16, 2021 Thank you so much for leaving such a thoughtful review of Aerotrac. We value your business and look forward to continuing our strong relationship. Thank you! GC Gareth C. General Manager Aviation & Aerospace Used the software for: 2+ years ### "Thumbs up to AeroTrac!" August 9, 2019 4.0 AeroTrac has greatly assisted with works order path management. It has allowed for us rethink and restructure teams within our organisation, also allowing for process change. Technicians are now able to perform work that they were employed for, hands on maintenance on the bench which increased the focus on quality and reliability of the work they are performing. Pros The introduction of the AeroTrac software has allowed for business growth at a rate which would of otherwise been impossible without it. As well as being a dedicated aviation MRO/maintenance platform, AeroTrac allows for sharpening and streamlining of all daily functional processes. Cons To be honest the only con was the actual choir of applying the change and removing ourselves from an already embedded system built up over 19 years prior to this software introduction. It was very daunting but greatly eased with TracWare's support tech team. Reason for choosing Aerotrac It was due to the functionality of AeroTrac meeting our business needs and was also financially the most cost competitive product in comparative terms. Review Source Response from Tracware February 16, 2021 Gareth, Thank you so much for your thoughtful review. We are so happy with the successful implementation of Aerotrac within your organization and excited that it has helped drive significant growth for your business. Thank you! GS Glen S. Director Aviation & Aerospace Used the software for: 2+ years ### "Aerotrac Supports All Areas Of Our Business" August 12, 2019 5.0 I feel we have a partnership with Aerotrac, they listen when we have problems and are quick to resolve issues. We (along with others) are working with Tracware to help develop a more streamlined version of the system specifically to handle our component sales. Pros Aerotrac is relatively simple to use in comparison to other systems purporting to be 145 ERP systems. It has obviously been built specifically for the aerospace industry rather than being a production system made to 'fit' the Aerospace Industry and regulation. The system covers all areas of our work from purchasing, repair orders, workshop projects, quality etc, and has a wealth of reports that assist in managing KPI's and customer expectations. In addition, it was cost effective offering better value than other systems in this sector. Cons There is very little I don't like about the system, there could maybe be a little more customer support. On the system itself maybe only cancelling a goods receipt/batch can be a little complicated, outside of this it is hard to think of anything. Reason for choosing Aerotrac More cost effective, better functionality particularly fro the 145 operation, friendly helpful service. Review Source Response from Tracware February 16, 2021 Glen, Thank you so much for reviewing Aerotrac we appreciate your business and trust in our team and hope to continue working close together to further improve our product. Thank you! AF Andrew F. general manager Airlines/Aviation Used the software for: 2+ years ### "Ease of use for everyone " August 20, 2019 5.0 Pros its so easy to use and self explanatory. The company are also very good at seeking feedback and making improvements. Its great with new starters to the company. Cons Nothing if its correctly set up in the first place. Review Source Response from Tracware February 16, 2021 Andrew, Thank you so much for reviewing Aerotrac and for being a loyal customer! MC Myles C. Managing Director Airlines/Aviation Used the software for: 2+ years ### "XS Aviation ltd" October 31, 2022 5.0 Pros At XS Aviation, we use the Aerotrac software as our ERP System for functions including Sales & purchasing, Stock Management and as our primary CRM tool. As an aircraft spare parts trader, we have found Aerotrac to be a cost effective, yet deeply intelligent system, customizable for our staff depending on the functions they require, whilst still allowing the departments to communicate effectively. Aerotrac has been very easy for us to learn as a team and implement our staff CPD around the system.There is also the added benefit that the management staff of Tracware Ltd, care about customer feedback and use the feedback to enhance the product for any user. Cons Any features we have requested to be improved, have been considered by the management/IT team, or we have been effectively communicated with in regard to the existing solutions in place or planned updates. Review Source MB Marcus B. Operations Manager Airlines/Aviation Used the software for: 2+ years ### "Recommended for aerospace companies with emphasis on traceability" November 22, 2022 4.0 Positive - communication and support is very effective Pros Material traceability functionality and detail of reports Cons Relatively straightforward to use. Regular use is a benefit. Supplier audit function is overly complex and no longer used by our company (it can be switched off). Reason for choosing Aerotrac Local supplier for support, and ability to update the system based on individual preferences and requirements. Review Source JF Joseph F. Director of Engine Programs Airlines/Aviation Used the software for: 2+ years ### "Thoughts about Aerotrac" January 26, 2021 4.0 Pros This software allows for us to have a tremendous amount of traceability throughout the various departments of our organization, especially with respect to inventory and project history/status. Almost any question posed by a customer or any internal employee can be answered with a few simple clicks or key entries. Aerotrac's tech support team has always been very helpful and invest the required time to resolve any system issues or questions. Cons Unfortunately we must also run separate softwares or spreadsheets for some aspects of accounting/finance, Quality assurance, production scheduling and visibility of asset management for sale or rental use. Aerotrac is the required database for extracting the data that is used to populate these other tools nonetheless. Reason for choosing Aerotrac The support team at Aerotrac is great to work with. Review Source Response from Tracware February 16, 2021 Joseph, Thank you so much for reviewing Aerotrac and for being a loyal long-standing customer. We really appreciate your business and continue to make updates and improvements to our software per your feedback. Thank you for trusting us and our software! SC Stuart C. Director Airlines/Aviation Used the software for: 2+ years ### "Workshop projects" September 20, 2022 4.0 Pros Really like the functionality and Aerotrac went out of there way and setup a project builder to help CRS maintain seat set repairs. Cons The improvement I feel is needed is to be able to track jobs by number of days they are onsite. If we have a 15 day target date i would like Aerotrac to be able to manage our time through the 15 day repair. Review Source Response from Tracware September 21, 2022 Thanks for taking the time to complete the review for us Stuart and we appreciate your feedback regarding Aerotrac and we'll be happy to work with you to resolve the target days tracking you have referred too. Thanks for your continued support. JK Jeremy K. Production Manager Aviation & Aerospace Used the software for: 1-2 years ### "Aerotrac for part 21g" September 29, 2022 5.0 Excellent, takes the manual work out of raising the work packs and ensures all paperwork is correct and processes followed. Pros The routes and WO's easy to set up and form the spine of the process going through shop. Cons Would be nice to have some flow charts as instructions for ease of use. Reason for choosing Aerotrac It is industry focused and process driven Review Source JW Joe W. Director Airlines/Aviation Used the software for: 2+ years ### "Skysmart Aerotrac" January 26, 2021 3.0 Team collaboration is improved, repair process is simplified. Pros We found an instant increase in productivity and sales invoicing, it makes repair scheduling easy and works to give the whole team the entire picture. Cons We find it is limited when dealing with rotable exchanges and loans. We are forced to handle financial elements of these transactions on additional spreadsheets. Reason for choosing Aerotrac Less corporate customer service, personalised implementation, benefits of similar businesses having improved the product over several years. Review Source Response from Tracware February 16, 2021 Joe, Thank you so much for your review. We are so excited that Aerotrac has had such a positive impact on your business and operations. We have introduced new features recently in relation to loans and we would be excited to show you. We welcome any more input you may have on the financial management of rotable exchanges. Thank you! ES Emma S. Senior Customer Care Representative Airlines/Aviation Used the software for: 2+ years ### "Aerotrac Integration" October 27, 2022 5.0 We already used Aerotrac in many areas of our business and took the strategic decision to introduce it into our customer support team, the Aerotrac team worked closely with us to ensure the software met our requirements from a sales and stock perspective in addition to our already established use in our maintenance and production areas. Pros The software is very intuitive and easy to use Cons We are looking to develop online shop capability using this software which is currently still in development Review Source TW Tom W. Commercial Manager Aviation & Aerospace Used the software for: 2+ years ### "Integral to our operations" September 12, 2022 5.0 Pros Being a diverse business, our projects vary in setup and process. We have yet to come across a scenario that Aerotrac cannot deal with; the support team are always on hand. Cons Platform limitations; AWI should deal with this. Review Source Response from Tracware September 19, 2022 Thank you Tom for leaving such a great review of Aerotrac. I'm glad to hear that Aerotrac fits the bill and we look forward to continuing our strong relationship. Thank you! AC Anton C. Managing Director Airlines/Aviation Used the software for: 2+ years ### "All the data that matters at my fingertips" August 6, 2019 5.0 As an Owner / Director, I want to have all the data that matters to me at my finger-tips. Aerotrac gives me that and much more. It gives me consistent, comprehensive management of workflow in both the hangar and workshops and all the key business data in one location. Pros Aerotrac provides functionality beyond any other software I have used in the Industry, and it does this in an intuitive and easy to follow layout. Cons Does not provide full financials functionality, so I need to manually export Ledgers into Sage. Review Source Response from Tracware February 16, 2021 Anton, Thank you so much for reviewing Aerotrac we are so excited to hear that you value the features and functionalities of our software. Since 2019, we have included further automated integrations to various finance solutions. We appreciate your business and trust in our team. Thank you! DS Derek S. Director Aviation & Aerospace Used the software for: 2+ years ### "complete package" July 18, 2019 5.0 My overall experience has been positive. The support team have always been open to discuss ideas for enhancements, listen and respond to our growing needs. We have used the software for nine years and never experienced a down day. Pros Having worked with other aviation software that appear to have been created, patched and expanded to sort of accommodate customers needs. Aerotrac was created to specifically address all of the needs in one package. Enhancements that have been incorporated, have been done in such a way that they are a natural fit with the original product. Cons The top ribbon occupies more screen real estate than necessary. Review Source Response from Tracware February 16, 2021 Derek, Thank you for taking the time to review our product. We are so glad that Aerotrac meets your needs. Thank you for being a loyal Aerotrac user! DR Darren R. General Manager Airlines/Aviation Used the software for: 2+ years ### "Aerotrac" September 12, 2019 4.0 Pros It has the functionality that I require to be able to forecast and quote jobs out to customer's not just to collect costs after the event. I also like the diary and memopad functions which allow us to have easy information share on a job, or an invoice or a particular part. But most of all, the system is reliable and the data returned can be trusted. Cons Sometimes humans make mistakes and simple typo errors are not easy to correct, but I guess this adds to the reliability of the data returned. Reason for choosing Aerotrac For the ability to customer quotes and previous experience with Aerotrac UK. Review Source Response from Tracware February 16, 2021 Darren, Thank you so much for reviewing Aerotrac and for being a loyal customer! TH Thomas H. CAM Airlines/Aviation Used the software for: 2+ years ### "Aerotrac User of 8 Years!" September 26, 2022 4.0 Pros Aerotrac is great at combining all aspects of aviation maintenance and management. It's solid with regards to forecasting and management. The reports section is varied and vast. Cons The software is not very intuitive and lacks certain flexibility, for example, not being to mass select items for updating or deleting. Review Source DR Daniel R. IT Manager Aviation & Aerospace Used the software for: 2+ years ### "Great Software for Aviation- and Businessprocesses" January 25, 2021 4.0 A lot of experience in aviation and warehouse management has gone into this system. It has improoved a large number of processes in our company. Pros A lot of usefull Features, great Reporting possibilities. Good Stock Management functions. Cons Look and Feel is a bit outdatet. Different user interfaces are looking very similar, wich sometimes makes it difficult to remember workflows. Review Source Response from Tracware February 16, 2021 Daniel, Thank you so much for reviewing Aerotrac. We are so happy that our software has helped drive efficiencies within your organization. We value your business and feedback. We are making improvements to the user interface through the development of the Aerotrac Web Interface (AWI) and we are very excited to show you. Thank you! kT karen T. Commercial Director Airlines/Aviation Used the software for: 2+ years ### "Aerotrac Review" October 27, 2022 5.0 Working with the team at Aerotrac is always a pleasure, they are very helpful and are always quick to respond to any queries we have. Pros Processing work through the different departments flows extremely well through the system. You can see at what point the repair is in the company by just a few clicks. The whole system has reduced the time our engineers spend on administration enabling us to increase our output of repairs. Cons Some of the selling/buying price features can be difficult to set correctly. Review Source Similar Products Featured ## Related categories [Aviation Maintenance](https://www.capterra.com/aviation-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.