Who Uses This Software?

Call centers and enterprise companies with large inbound call volumes


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • thinQ
  • www.thinq.com/
  • Founded 2009
  • United States

About Toll-Free Least Cost Routing

thinQ has reinvented toll-free with their revolutionary cloud-based Toll-Free Least-Cost-Routing (LCR) platform. By automatically analyzing and optimizing call routing across 5 tier-1 carriers, call centers and enterprise companies can drastically reduce their inbound toll-free costs. Added features such as disaster recovery, route blocking, and time-of-day controls further enhance performanceall within a single intuitive platform.


Toll-Free Least Cost Routing Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Toll-Free Least Cost Routing Reviews Recently Reviewed!

34b3817f495e52ca6565e939169a9fb9

My overall experience with thinQ has been exceptional!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software allows me to control my account and add or remove number in minutes. The ease of use is excellent.

Cons: I wish there was better reporting on a per number basis. I would like to be able to see usage and cost per phone number.

Overall: Complete control of call routing via the web interface.